I generally maintain my vehicles myself but when my 28,000 mile Expedition stopped blowing cold, Ryan at Peacock got a new evaporator installed within a week, still under manufacturer warranty. And we had a good discussion about the notorious cam phaser issue with these Fords so Ill be back to Peacock when that day comes. Now if only someone could explain how such a new vehicle could have an evaporator leak. Ugh. So far so good Peacock! Thanks Ryan!

Great service. Everyone was super friendly and answered all of our questions and worked with us. Absolutely love out new 2020 Ford escape. Jose C was great.

Service was great. Would have given a 5 star if I did get a call that my towed card was delivered. I had to call the next day to confirm. Apart from that the service was great, and the car is running great.Hugo

Jose Cespedes did an excellent job showing us the Lincoln we came to see. He explained all of the technology and options on the car. We felt very comfortable and he gave us many opportunities to ask our questions. He made sure we had transportation to get some lunch while our new car was being detailed. Jason helped us with the financing and everything went very easy and smooth. I would definitely recommend Peacock Ford!

Beautiful facility, friendly team - efficient and good communication in service department with Jeff as my advisor. Sales staff were friendly and not pushy. Overall great experience with the team.

I had the best car buying experience of my life at Peacock, my salesman Chatham was very knowledgeable and concerned with MY best interest. The dealership was clean and professional and everyone from management to finance left a positive impression with my time there. I would recommend Peacock Ford to anyone.

My service rep was Ryan. He is awesome. Took time to address all my issues with my Ford raptor. Very knowledgeable. Quickest turn around at any dealer I’ve had. I will be going to peacock and Ryan moving forward.

Took my wifes 2016 Edge in for a safety recall. This dealer took care of the recall repair same day unlike Greenway Ford who required 2 visits for the same repair! Completely professional, met all expectations. Based on this experience, Peacock will be getting my future business 😊.

I’ve been going to Peacock since it was Don Reid, bought one of my previous Ford Focus from here.I’m not the guy to set appointments, I was able to drive in and Tom was able to fit me into the week’s schedule, for Oil Change, Tire Rotation, 4 Wheel rotor Turn, brake and coolant flush.The shuttle service was great and the driver was awesome. (Wish I had cash app to tip him) I didn’t have cash that day.Thanks Peacock

Great experience! Ordered a 2021 Ford F-150 and Jerry Watts was awesome to work with. He kept me posted through the process and handled all of my concerns! It seems this is going to be the new norm for car purchasing so working with somebody knowledgeable about the process is crucial! Highly recommend Peacock Ford, don’t forget to ask for Jerry!

Yet again, impeccable service! I am always treated like a friend of the family here, and it is absolutely why I am devoted to them, and always will be.They save you money by pointing out unnecessary services yet ensuring that whatever is imperative is addressed immediately.My vehicle is always in top condition thanks to the Crew at Peacock 🦚 FORD! And my Service Advisor: Lyman ensures that I am always driving a safe and well maintained vehicle.

I recently purchased a very well kept F150 from a good friend. He highly recommended the service advisor he had used for over 10 years, Lyman. The level of customer service at this dealership has always been 5 star for me since beginning to work with them this year. I feel that the quality of work they do in their shop is first class and comes with a 2 year guarantee. But I want to especially recognize Lyman for the way he worked with me through the whole process of a more serious repair. Lyman is very knowledgeable and worked closely with me every step of the way. He communicated with me regularly during the process through phone, text and email and went out of his way to explain details and offer options rather than try to sell me on a solution. Understanding my particular situation, he worked hard to ensure a quality result at a reasonable price. He has well earned my trust (as he did with my friend for more than 10 years) and has represented Peacock Ford well with what I consider exemplary service and advice.

Easy online service scheduling. Helpful staff with lots of communication about your service via phone calls and texts- no surprises and no unexpected costs. The team was able to fix something I brought up when I arrived, they had parts and mechanic available with no issues. Will definitely return for future service.

The service department at peacock is beyond amazing the quick the claim and efficient and my service advisor Lyman is awesome

Jeff was a tremendous help throughout the entire process. Very pleased and appreciative.

Peacock always takes great care of their clients and our vehicles! Their state of the art facility is a great place to wait while my service is competed, and the work is always completed so quickly!Tom Milburn always keeps me updated on the progress and assists with any needs I have while I wait. He provides top notch service and is very kind! I will always return to Peacock when I need service :):)

I tried to buy a car from them but communication is terrible and I honestly felt like they didnt want to sell me a car. Id only go here if they actually have the car as they definitely dont want to be bothered ordering one for you.

My service representative was extremely helpful and informative. He took a ride with me to ensure all the issues with my truck were noted. Went the extra mile to help me with me rental and repair. Great experience.

I continue to have positive experiences, during my dealings with Peacock Ford staff and representatives. Recently, I had to have service done unexpectedly to my Ford Taurus. The service adviser, Jeff R., has been continously receptive to all of the concerns relating to my vehicle. He has also taken the time to explain details and provide knowledgeable responses to any of my questions over the last 2 years of receiving service to my vehicle. Every effort has been greatly appreciated.

Incredible deal, great friendly staff thanks for making the visit seamless and fun.

I called 10 days in advance to have my F250 Diesel looked at due to a Fuel Pressure Low message. Upon arriving at the dealership on the morning of my appointment, 7:30 on the 7th, I was told that they would get to it when they could get to it due to having only one diesel mechanic. When I asked then what was the purpose of having an appointment I was told - dont know - but do you want to leave it or not? Didnt have a choice due to the message and the engine light on. Then had to call everyday to get an update. Finally after a week - my appointment was fulfilled..

I met a gentleman the day before who told me,, You bring your car in here,, leave it all day an I will make sure it gets fixed. My car, a 2019 Edge ST had used a tank of gas in 160 miles and through on the check engine light.I went in the am and met Heather, I had no appointment, she couldnt figure out who I spoke to. Who would dare tell me that they would fix my car; then her coworker realized it was her boss the Service Manager,Everyone stepped up to help this lost sole from NY, to fix my vehicle and get back home.I will be forever grateful for Heather and Peacock Ford.I was in Florida visiting my son and daughter in law at their new house. I was stuck, In a bad way. Heather and the mechanic made the correct diagnosis, fixed my car for a reasonable cost. I am from NY but will probably buy my next New Ford from Peacock Ford in Orlando, Fl.Great Job Guys,Thanks,Sean McCarthyCornwall, NY

You know that part when you buy the car and the finance guy or the “manager” sits you down and tries to hard sell you a bunch of stuff; but you really just want to leave and go get stuck in traffic in your new car?DIdn’t happen. Well, the getting stuck in traffic happened (poor planning on my part). The other nonsense did NOT. Actually, it was all pretty pain-free.Five stars.

I went into Peacock as my ford fusion was giving me a check brake warning. It was about $150 to get a brake diagnostic done to identify the problem and the test came up inconclusive. Kind of a tough situation to bring it in, pay for a test and not get anything fixed or a specific problem identified -That being said, customer service and the technicians walked me through all of the potential problems and what the costs would be to fix them in the event that I needed to bring it back in. They told me that I wouldn’t need to pay for a diagnostic again if these brake problems came back up and i particularly appreciated that they didn’t try to upsell me to replace a part that they weren’t 100% sure I needed fixed.Thanks for the great service!

Jose was fantastic, We came out of state, the truck was exactly what it appeared on-line and great dealership to work with.Made the car buying experience great!

We had a pleasant experience from start to finish. I feel like we got the best deal on our F2 50 truck. Excellent customer service. I definitely would recommend this place to anyone!

Ive been coming to Peacock Ford for a few years. I trust them. Specifically, I trust Jeff. I never work with any other advisor. Good place to go for service and repairs.

Tara Stephens did an amazing job helping facilitate the deal on my new Ford. I couldn’t be more grateful for her help and professionalism. She made every step of the process effortless. She even had the car driven to us by James. He was knowledgeable and helpful. This is the first Ford that our family has bought and with service like this we will definitely be back.Thank you Tara

Everything went as expected very smooth and and professionally. I had decided before getting there that the Ford F250 is the best truck on the market . Jose is very knowledgeable About your product . He knew all the answers to my questions The purchase could not have gone any smoother thank you.Barry

My experience getting my vehicle repaired was fantastic. I was treated with friendly, professional, and timely service. Much different from my prior experiences at a different Ford service center. I’ll be coming to Peacock from now on. Thank you Tom!

They fixed our car when the dealership we bought it from (Greenway) wouldnt even look at it. Tom was very helpful! I give him 5 stars too. Guess which dealership well use next time. I highly recommend peacock. I dont think youll be disappointed.

This is the second time I’ve came here and the service has always been great. My truck needed service and i also had a few concerns and Jeff helped me out with everything. Super nice guy and very helpful, definitely ask for him if you visit Peacock Ford.

I tried calling the service department multiple times for over 5 hours and no one answered. I then called the sales department twice and explained no one was answering in service so the person was able to set me up an appointment for an oil change. I arrived at the scheduled time and waited for over 2 hours without them doing anything. They only started doing the oil change after I went and complained. Not one other customer came in during those 2 hours I was waiting. I will never go here again

I only bring my Ford to Peacock. Tom always takes care of us and keeps my car running perfectly! Dependable and honest car services!

Jeff was awesome! I’m familiar with the mechanics of my vehicle but always wonder if I should take my Escape to the dealership or elsewhere…. Jeff and the team at Peacock Ford made me feel comfortable with my decision & IWill continue to bring my vehicle here! Such a wonderful experience, thanks so much!

The people that worked there are very friendly and kind. I was waiting for my daughter and everyone that walked by me asked me if I would like a snack or water or soda. They made sure I was taken care of.

The Service Department at Peacock Ford is outstanding. My service representative Tom noted and addressed each issue my car needed. Communication was clear and timely. When I arrived to pick up my car the service porter immediately asked if I was there to pick up my car, asked who I was working with and began the process of getting my car pulled around, saving me time and further demonstrating Peacock Fords commitment to customer service.

My great experience began over the phone with Emanuel Perez who was knowledgeable, friendly and helpful. Upon arriving at the dealership to look at a specific truck, it was clear that they wanted our business. The truck was pulled up front and ready for a test drive. The whole process was very efficient and Emanuel was very personal and thorough. The Finance Manager, Jason, was very pleasant & we never felt like we were getting jerked around. I’ve purchased about 20 cars over the years and this is by far the best experience I’ve ever had. Was in & out with a new truck (and had a trade-in) in under 2 1/2 hours! Highly recommend!

The experience was fast and easy great people great sales person great sales manager was able to work on the deal before I even walked into the dealership. It was the easiest purchase of a vehicle that I ever experience. The finance manager was great he worked hard to get me the best deal in the best interest rate from different banks even my own bank. I will go back and buy another car from them anytime I’m in the market. If you go in the peacock Ford you will not be sorry.

Jeff was remarkable. I drove in from Ohio and to put it shortly my tranny had problems. Jeff was able to save me THOUSANDS by finding a warranty I had that NO OTHER DEALER told me I had. I cannot recommend him enough. A true people’s person. 10/10

The service department has amazing customer service! They always help out and are very knowledgeable!

Got two vehicles for Christmas, great experience and easy to work with. Thank you James and Tara for taking great care of us!

The staff was efficient and cohesive. And the prices we’re right on point.I will definitely return not just for the smile but for the attention to detail.

Great experience from start to finish. Chatham listed to what we wanted and helped us find the perfect vehicle. Professional, friendly and courteous. I will recommend friends and family to Peacock Ford.

Employees were nice, professional and had good attitudes. The waiting area was nice, with snacks and drinks. Work on my Escape was done in a timely manner and it’s running perfectly again. Will definitely return.

Tom at the desk was awesome. He took the time to explain everything to me an make sure I understood it all. They checked my car out fixed what needed fixed an fixed a rattle that was in my dash that I didnt even have the car in the shop for that reason (so happy they fixed that for me it was annoying) which is amazing cuz they didnt charge me for it. An they didnt over charge for anything. I will use them again an refer them to everyone.

This service took longer than it should, oil change and tire rotation took over 3 hours. I arrived early, appointment was at 1000 am, I arrived at 0930 did not leave dealership until 1230.

Service was extremely helpful and responsive. I will use them every time. They open early and answer my questions quickly.5 Star 🌟 Service!

Prompt service. Friendly staff

Horrible dealership! Our Bumper to Bumper Ford Warranty is a joke. Most problems are not covered? Bumper to Bumper? Also we were not told at buying the Warranty that there is a $100 deductible each issue. Example; a tail light went out and they were going to replace the whole defective assembly. $250.00 ($100 deductible) and still not sure it was covered. I researched the part $64 and it took 20 minutes to replace. Brake sensor $47 part but $100 deductible. We had that done but never again. We were robbed of the cost of the Joke Warranty. Buyer beware. No Covid-19 safety either. My wifes service appointment took 2.5 hours. The customer care car wash is always down, what a joke. Did I mention this is a Horrible Dealership?

Tom in service was awesome had no problem he took care of my warranty issue (transmission) and followed through and made sure my f 150 was good cant thank him enough

Ryan’s communication was awesome. Great experience. Repair was quick. Quite refreshing!

Great experience. No pressure, helpful, and fast. Will definitely use again

Service rep was good trying to contact & update me on my cars service progress. Service also very nicely got & drove my car to me in pouring rain so I wouldnt get soaked!

Your service advisor Lyman simply the best the day he will Leave so will I

Tom in the service department was really helpful and made it easy for us. We really appreciate all of his help serving our vehicle. He communicated with us every step of the way. You can’t find service like this nowadays. I will be back because of him.

GO TO JOSE, this guy is great. Next level service with a great personality and lots of character. This guy will set you up with the best deals and service.

Had a great experience, went in to buy myself a used f-150 and ended up finding the perforce vehicle for my wife instead. The 2017 Ford Explorer XLT we ended up getting is absolutely beautiful. Thank you Jose Cepedas and Chatham Darling for working with us and taking the time to get as much done via text and online as possible and to work around my family’s schedule. The entire process from start to finish was painless to say the least. Even the dreaded financing office was a breeze thanks to JV.Thanks again and we will be back!

Been taking the truck there since we bought it Jeff does a great job of scheduling us in

Its always a pleasure dealing with Jeff at the dealership. He always keeps me updated with the status of my car and gives the best service.

Much respect for Big Dave coming through to help me today. I can honestly tell hes a great person and sincerely cares to help his customers. He has a very positive aura around him. And I just want to say thank you again for going above and beyond! And continue to be a human being!

I had gone in to buy my first car after a accident left my other car totaled and the staff here was absolutely amazing! One of the sales people, Kevin A., helped me find the car that I wanted and even went out of his way to make sure I got the best deal possible! I’m so unbelievably happy to have gone into this dealership, the staff really goes above and beyond for their clients.

I brought my car in for a 7:30 am appointment for a Ford recall. I was told that it would take an hour to repair and I would receive a call. Almost 3 hours later, I called them. The man said that they couldn’t fix it because they didn’t have the part. When I made the appointment, they told me they did! After waiting on hold, I was informed that the part was actually there and the tech was working on my car at that moment. I went to pick up my car and had to WAIT again for the job to be done. Needless to say I was not impressed with the service I received.

First time dealing with this dealer since I moved here. They were pleasant and worked with me. Gave me a ride home and picked me up when the work was completed. 👍🏻

The entire staff was very accommodating with my car buying experience. Jesus was my salesman and he was super helpful from start to finish and he is still helping me with some post sale information and I will be buying a new Ford Transit here in the next few months and they will be my go to dealership and I highly recommend Jesus. Great dealership and very honest and fair!!

I went in to test drive the vehicle and ended up purchasing the car because the sales and finance team were helpful in getting me a great price on my vehicle.

This was an awesome experience Ive never been treated as well at any other car dealer as I was here!!!! A special hauler out for Jose Cespedes... He was awesome awesome!!! And to the manager of peacock Ford for helping us get into our new vehicle!!!! I recommend then very highly!!!! ❤️❤️❤️❤️❤️🙏🙏🙏🙏

The service department staff are over the top great! My first time using Peacock Ford service and I highly recommend going here for any of your vehicle service needs. Nicole, the service writer with whom I worked, was super to work with and communicated with me every step of the way. One of the best automotive service experiences ever!

Terrible communication! My truck sat for a week waiting to be worked on and was told it may be another week before it would even be touched. After several days with no updates I tried calling in to find out what was going on. It took 2 days and 6-8 calls to get thru to a person. Then was given some information and told I would get a call back and never got one. Pulled my truck out and took it to a different dealership and got much better service and communication!

I generally dont like dealerships. You can usually get the same service, if not better service from independent service places (especially for trucks). Peacock Ford is the exception to the rule. They have fixed what other dealerships have messed up, and been more than helpful on many occasions. They they greet you with Welcome as you walk through the door, you will quickly feel that they mean it.

Peacock Ford service department along with Tom the service advisor took great care of me..

Kenneth Pryor our sales person was wonderful to work with. He was knowledgeable about the vehicle, very professional & friendly . It was a pleasure working with the staff to get us in & out in a timely manner. Would definitely recommend Peacock Ford! Thank you all! We love our new Mustang!!

Tom was so helpful and attentive - I’ll be using Tom and Peacock Ford moving forward.

Jeff made the identification and fix as easy as possible. Great to have ongoing communication during the process, and such a helpful dealership nearby!

Peacock Ford made the service on my Edge amazingly easy. Tom was knowledgeable and responsive, he even worked around my hectic schedule. Great experience!

Bought my Nissan Rouge at Peacock Ford, Ajay was great to work with, even delivered my vehicle and Jason in finance was great to work with as well!

My service experience at Peacock Ford was 5 Star all the way. Everyone was professional and friendly. The lounge area was clean and welcoming. Tom is the best.

Peacock Ford was great. In and out in an hour and a half. First time going to them. They have another permanent customer.

I had some minor maintenance issues on my Ford Edge and was able to make an appointment online easily. My vehicle was ready when promised and the service manager, Lyman, keep me updated throughout the process. Great efficient service!

Everything was great I had a reservation and it was on-time service was excellent everybody I talk to was courteous and helpful the coffee was good and everything seem cleanNice to do business in a place that makes you feel comfortableThank youRobert Walker

Justin took care of me and airbag replacement only took 30 minutes . I was told would take 1-2 hours: very pleased with service .

Tom is a great service representative. He always greets you with a smile and is very professional in the way he handles your issues. I am very happy I choose Peacock Ford for my car services. The mechanics always give your car a complete once over. They don’t seems to miss a thing.

Took care of my issue and even took the time to arrange coverage from the manufacturer without any kind of upsetting to things I didnt want or need.

Very happy with my service. Nice helpful people and did a super job with a smile.Will be back.

Service dept is rock solid. From their booking system to the service advisors (Tom) it’s top notch. Their sales side is a bit sketchy, very odd low ball on trade or buying. I thought the sales manager was slime’ish

Everyone was very helpful and my service was done in a reasonable time. Have no complaints. Will definitely use them again.

I worked with Tom in the service department and found him to be extremely knowledgeable, friendly and thorough. His communication was excellent as well and I would recommend him and Peacock Ford to anyone that asks.

Currently, all set with Christmas decor ! Sales and service area is steadily busy. Always a good experience!

Always professional and great service. Thomas keeps me updated on how my car is progressing in service.

Very nice people! They promptly took care of all that was needed to be done. I had to make an unexpected trip back 2 see them 2 day after my visit, without an appointment. They took care of the problem very quickly! Definitely recommend PEACOCK FORD

Jeff is always exhibiting great customer service. He puts the customer first and is very transparent with you.

They had the truck I was looking for and reasonable negotiations to purchase it.

The folks at Peacock Ford service department are terrific! Easy to talk to, and no “runaround”.I’ve never felt they were upselling, or pushing me to add on unnecessary service.There is a friendly, welcoming, kind of feel to the atmosphere.Shout out to Tom, Joe, Heather, Jeff, and The rest of the service team at Peacock, you are greatly appreciated.-GG

Nicole and Peacock Ford have been a pleasure to deal with ever since we purchased out expedition. The assistant with having non-warranty dents fixed at a great price by one of there vendors was awesome. The repairs to the 3 dents you would only notice if you looked close and I told you where to look. I could not ask for better for the speed and value at which they got it fixed. The vendor does amazing work and I would use again in a heartbeat (having kids I probably will have too lol). Nicole scheduled everything for us and made sure we were happy and told us how it would go and how long. Everything went as planned. Definitely 5 star service. If I could leave more I would.

Took a 2017 Ford Edge in for an engine diagnosis, paid ~$150 to hear that my head gasket was bad and I needed a whole engine replacement.What is it, Ford? Do you admit that my 2.0L Ecoboost is faulty, or are you sticking to the story that its a head gasket replacement that will cost me ~$7,500 to fix? Either version of the story does not make me believe that a four year old vehicle should require an almost $8k repair, after you issued a TSB about the fault.My tech/advisor did nothing other than give me my vehicle back after the (additional) day it took to dell me I needed an expensive repair. The only redeeming factor was the additional tech that told me I might want to contact Ford Corporate to address the long block failure and how close I was to being outside of my powertrain warranty.Shame on you, Ford. My four year old vehicle should not require a new motor to function. Id have better luck biking to work at this rate.

Had a great experience at Peacock Ford. Layman Keele did an excellent job servicing my vehicle.

I like the quick streamlined check in. Liked the text updates and easy pickup

Ive been a customer at this location for 8+ years and they have always provided me with top notch service whether its a maintenance check up or buying a new car. Special thanks to Jeff from services and AJay from sales, keep up the good work!

Jose was the best! He was kind and accommodating, extremely patient and worked so hard to make sure we were happy. I can’t thank him enough, I love my car 😊

They were very nice and timely. I appreciate all that they do. Thank Peacock Ford.