I went to this T-mobile shop trying to use my old i-phone to switch a better i-phone. I take off my phone case, they say is fully clear, no broken. But she give it to another worker, He illuminates the SIN card slot with the flashlight of his mobile phone told my there is a thing in the SIN card that tell you is this phone is got water damage or not, and then they say we cant trade in your phone.

I brought a phone into this location that I purchased on line and asked if they would be able to help me, the staff is all commission based so by helping me the person is potentially loosing money. The young man was still very happy to help me and needed to get all my information to help me activate my phone. I expected a big push on selling me other products upgrades on my existing account you know all the normal heavy pressure sales. Not at all this young man gave me the expected time it was going to take. He asked if while it was porting over if he could help another customer. While he was helping me and of course I said no problem. He never left me alone even while helping the other customer he continued to check the process and keep me updated on what was next. He suggested a screen protector that I was going to buy and went over the insurance options. I cant tell you how amazingly helpful this young man was.I absolutely forgot his name or I would have referred to him by name but he does have 2 little girls 8 months old and a 2 year old. He definitely deserves some sort of recognition and I will be buying lunch for him on Friday.Thanks for going above and beyond @t-mobile 04-07-2021

One of the staff lady is very rude and act like that she is doing some charity by helping customers. Pathetic service.

Very bad experience !! I went through this store almost three times, but unfortunately the reception was really bad. therefore, I had to change my line as well as my husbands linen to AT&T.

Amazing customer service from Deni! I remembered his name because he helped me find the best rates for my new cellphone. I appreciate his honesty and professionalism. He also assisted my daughter in getting a new iPad! If I can give more stars I would!

Deni helped me get a great deal on getting a new phone. He even showed me step by step on how to set up my phone and iPad. I’m glad he was able to help me.

I was watting in the line for long timeUnprofessional servec

I went to TMobile 2 days ago to get a new line open and if youve read the previous review from a lady named Mariam please dont listen to her. This woman came to the store while I was working with Deni and proceeded to interrupt my whole transaction because she needed someone who could translate spanish and then she proceeded to give Deni problems and despite everything that was going on and the tension Deni maintained himself very professionally and kept a smile on his face throughout this woman disrespecting him and making others around uncomfortable. After the whole ordeal Deni still took great care of me and I couldnt be anymore thankful.

I didnt even go into the actual store- but I am so glad I didnt because I know that I spared myself from a nightmare of an experience. I called to ask a simple question, and the woman who answered was easily the rudest, most unprofessional, and unknowledgeable (!!) person I have ever spoken to on the phone. After mocking me, she proceeded to hang up on my call before I was finished, so I didnt get her name. I decided to go to another T-mobile instead. I was honestly appalled this place is even in business if theyre treating people like that. Do not go here, Im sure you will regret it.

Disaster customer service unbelievable and unprofessional Frome T mobile agent (New girl)6/7/21 around 11:45amShe was sur about she’s doing it’s like she Manage the Managere, I ask here I want speak with your Manager she’s saying he’s not here,I’m the boss here now .!!!!!!!!!!! Unbelievable and Unprofessional

There’s always a line; expect to wait at least 30 - 45 mins.

Very unprofessional staff and not at all helpful!

Bad customer service ever they are so lazy

The customer service in this store is so badThey don’t respect the customer I was asking for help with my new phone and no one want to help

Customer service is horrible !! They are very rude and unprofessional. Take your business elsewhere!

I am hereby expressing my disappointment in relation to this company, specifically with this store in Malden (159 Center St) which I have always praised, until the moment of my great disappointment, when I needed it, I needed help with my cell phone.I am a customer of this store for more than 2 years, unfortunately I came to need support, which your staff (Tabhatta) denied me support, claiming that I could not help me. This episode happened on the 16th, at around 1:30 pm, she came to tell me that there was nothing she could do to help me, so I asked her for the password of the wi-fi, so that I could try to solve my problem myself, because even the internet of my cell phone was not working, but to my surprise, once again I was denied assistance, help with my device by the staff (Tabhatta) telling me that I could not pass on the stores wifi password, as per the regulation of the The store claims that in this pandemic season, due to the covid-19, they are prohibited from passing on this type of information.I was very sad and disappointed, and unable to understand, and solve my problem, which I didnt understand at all, because as the covid-19 can interfere in relation to the wi-fi password, I know that we must maintain social distance, use masks and alcohol -gel, but I never heard that Covid-19 can do any damage through a wi-fi password.I kindly ask you to clarify about the covid-19 in relation to the wi-fi password, and also how can I solve my problem, since your staff would refuse to help me. In the same day I went to another store in Medford, next to Regina`s Pizza, and there I could find a friendly guy who helped me and solved my problem 100% without any concerns, his name is Junior, i`d like to say thanks to Junior to be helpful and friendly and ask you guys to teach this girl Tabhatta how to treat well a customer.I await a reply.Sincerely,Nycolle.

Very good 👍

Was able to help me pay my bill even though it was on my phone with a visa gift card, as I wasnt sure I could do that. Great and friendly employees of lion, aileen.

Rude rude rude on ALL levels, staff and management. Save yourself the aggravation and go somewhere, ANYWHERE, else.

Good people

The Laziest customer service..around 4:30pm on Saturday,11/28/2020. Ray, the gentleman of color was the CS who tried to deny service me as soon as I ask for an Upgrade. First he said, no you can not upgrade. Then i told him that I have upgraded one line at other tmobile store and it was fine. So he started to help me . He purposely find fault to not working with me by saying you phone screen had a scratch. there is no scratch on the phone.at that time i have no more time to waste so i just say you do not want to help me and i quickly stepped out without further wasting time.. i figured a comment on Google and yelp will guide the company better.. I went to a different store and they did the upgrade for my phone as smoothly as They could.. My day was oke. They are many tmobile store so i have no problem when one had bad Staff. i just have to let they read the comment on the internet which is more affective than trying to going st it with them in store.

Horrible customer service. I would have gave negative ratings.I’m sprint customer and asked for assistance regarding upgrading my devices and they told me to move over to tmobile first. Then they just neglected us and started help customers behind us. In the mean time, we were just started looking at iPhone 12. She told us to step back so we just walked out.Would move to Verizon or At&t but never T-mobile

Great incentives on Tuesdays!

Staff inpatient an not very helpful to answer my question regarding to a promotion.

So rude, never come back!

Worst store manager ever. We had an issue with our new T-Mobile phone kept freezing during the set up process and the manager Ralph kicked my wife out of the store after a cashier tried to help her saying that we need to do that ourselves at home. He says it’s because of covid we can’t be in the store for hours. Since when does it take hours to help someone with a set up question and if that’s the case is T-Mobile selling phones and not helping u set them up? He was so rude don’t buy a phone from this store order it online or go to stoneham.

We spoke to the Manager about an issueAfter the fact of getting a free Tabletyes the tablet is free but the $10.50 a month is not which was not detailed at all.Be careful and have it broken down55 plus $55 or $50 with autopayInsurance $12 on the 7TGet details on bill broken down and do your homeworkRico is a good guy!I just believe it is better to break bill downYes tablet is free but cost about $250 for 24 month contractThank you Rico for fixing my friends concernsGod bless

I had very bad experience today for purchase a new I phone, the sales person did not explain to me charges twenty dollars for upgrades fee. She said phone plus tax, she didn’t give me the receipt for charging amount and she asked me to electric sign the credit card. I signed it, then I realized that was some extra charges, I asked them to get refund because they did not explain to me all details and receipt before she asked me to electric sign. But they were annoying and ask me pay 50 dollars re-in store fee if I don’t buy the phone. I have been t Mobil customer for more than ten years so I was trusted this company with my former experiences. But after today’s experience, I will change my mind...these couple of sales person brought shame on he name of big company...I am sharing my experience that I hope you will be careful in future if you go this store...

Terrible costumer service

I would give negative stars if I could! Worst customer service, rude, unprofessional! The employee called Thabatta picked up a personal phone call while she was helping me, completely unprofessional. She didn’t want to help me, it looked like she didn’t even wanted to be there or what she was doing there. Awful. I left the store so upset I can’t even explain.

My husband and I went to T-Mobile today to make the switch from Verizon; Deni was SO helpful and we had a great time while he helped us choose the right plan for our phones. I really want to highlight Denis phenomenal approach to customer service here because he made the whole trip worth it. This is normally an experience that, with any other phone service provider, would be like watching paint dry for two hours. Deni was attentive, informative, and hilarious, while also assisting other customers and being very personable. I also have to say that all of the other T-Mobile staff members I met were also really awesome and helpful. Thank you for a great experience, were forever grateful!

Wonderful staff! Not fair that there are people out here that come into the stores to start yelling at them for nothing. Overall I recommend this location to anyone!

Nice customer service

This guy doesnt want to help. I just asked him to change my plan. He didnt want to help. He just told me to call customer service people.

Ive have very interesting encounters at T-Mobile, but this is the best one Ive been too. The guys are really nice and SUPER friendly. Deni and his team made me laugh and make want to only go to this store when I need something and I live in Dorchester!

Worst customer service ever. Since I come in into the store, they didnt said anything. No biggie. I was looking to buy two phones. After they checked their inventory, and didn’t found the phone.They never offered me to contact the nearest location to check their inventory and simply decided to ignore me.I was there, the next person arrived to pay his rent and the manager told to his rep to start to help the next per son and to ignore me.

Bad customer service and long wait. Very poor communication about the products.thus, not sure how these guys get hired. This type of issues are killing the business and need to be addressed to the hierarchy.Thanks

Accused of stealing and yelling at a co worked in front of us to make sure they put it back and that we didn’t steal the phone .Also the attitude gotta go

I happened to drop by this T-Mobile store and spoke to Rudy. Rudy was friendly, knowledgeable and helpful. Thanks Rudy!

The customer service is horrible. They are not interested in helping and all they say is call customer service.

Not honest to customer about the phones installation, and protection plan. The staffs just want to charge extra money from you. I wish I can give them no stars.

My grandma recently visited this store and was asking questions regarding an account. She had an issue because the account was under someone who was ill and she needed her own. The gentlemen at the store told her she needed her id so she went to go retrieve it. They eventually told her due to fact that it’s under someone else’s name they could do nothing to help. She left to go back to her car but she came back because she didn’t feel as though they understood what she was asking for. Instead of letting her in they BARRICADED the door and told her you were already here 3 times you can’t come in here no more. BAsically shouting at her to leave and that she had no business here. Last time I checked you can enter a store as many times as you want. Mind you this an old elderly women.So I called the store and demanded an explanation because my grandma has never had a problem at any store in her life. I asked to to speak to the manager and wow just wow was he rude and belligerent. I was quite shocked at his responses and how he was speaking to me, especially if he is the stores manager. I corrected him on his etiquette because I wasn’t tolerating any disrespect. He ended up apologizing for what happened to my grandma and the way he was speaking to me and said if we were to come in he would help us out. However, I will not forget the fact that he refused to give me employee first names so that I could make a formal report of what happened which is fishy to me because first names are allowed to be given out.The next day I take my grandma to the store so that we could figure it out and was met with a long line which we waited patiently in. Dan said he would be with us as soon as possible. Yet, he would shout from different parts of the room “what exactly are you here for” “what do you need”. Which we would reply “account issues”. There was no need for us to state the privacy of our account to the whole store. We get as though we could wait our turn. He then asked us an hour in the same question and I went into a little detail. He stated that he heard the problem and that he can’t do anything and that we have to wait til the store manager comes in. When I asked him when was that. HE REFUSED TO TELL ME. He stated that he can’t give me that information and that I would have to call everyday and see if he’s in. YOU HONESTLY HAVE TO BE KIDDING ME. This is one of the worst experiences I have ever gotten. This store needs a completely makeover with their employees or at least some training in customer service.

Pretty sure the guys name is Danny or Danni. Polite respectful and most importantly helpful. Dont forget T Mobile supports the Vets.

OUTSTANDING customer service. Everytime I come in i leave with more than what I had intended! Everyone at this store is well knowledged on their job and make sure customers leave educated on their own plans & phones!! I was helped by Deni & he was by far my favorite! He makes you feel like more than just a transaction from the moment you walk through that door! By far my favorite store in the region!

Great customer care, people are friendly and trustable. Ive been a T - mobile customer for 10+ years and this store by far is the best of the best. Reps name is Johan but goes by the name of Jay to make it easier for the Customer to say his name.

Horrible customer service, all the employees didn’t know what they’d doing there i asked to releases my number he told me go call the customer service unhelpful.

Dedicated staff. Service extends to outside the store. Best customer service Ive hide!

Need to recharge at least $10 each time while topping up the prepaid SIM card under PAYG plan? Had to leave the store in a minute after waiting for half an hour. T-Mobile must mention the same criteria in its website. Totally disappointed.

I went to the newly opened T-mobile store today. If you live in Malden long enough, it is the old Boston Market Restaurant plaza, or the same plaza where B of A is. The customer rep name is Ben, he showed NO interest to help the customer other than opening new services. I went to the store to get help of closing one line out of my 6 lines family plan. The line was open only for two months. Ive asked to switch the SIM card between the two numbers. He said NO, he cant help. He said, he cant do it in store, this is newly opened store, they only sell t-mobile one plan, any old plan he cant touch. you have to call the customer service line yourself. Ive also asked can I cancel the line, he said the same, call the customer service line. I said, why cant you call from your local store, he said, if i call from my mobile, it will be faster. It make no sense. I understand i can simply dial 611 to reach the customer rep. But if i dont want, at least T-mobile store personnel should be able to help. And he refused. Ive asked his name, he said his name is Ben. And refused to tell he last name. Avoid that store at all possible. Visit the one in Wellington station. Thats the place where i usually go before the malden one opened.

Terrible attendance

Walked into t-mobile today, Deni was extremely helpful, nice and professional. He helped me out with everything i needed and more. So grateful and happy! Thanks Deni

Amazing customer service. Dani is a great representative for the t mobile fam!

Ronald and Deni are super helpful and friendly! This is one of the best T mobile stores.

Came in to pay me bill and figure out why it was higher than usual. The representative was very helpful and spent some time trying to figure it out, it seemed as if I was getting charged for some plus feature the manager came out and the guy helping me explained the situation and the manager was kind enough to credit my account back so I wouldn’t have to deal with calling customer service

Bad service. Do Not come!!

Friendly customer service. Looked out for my best interests instead of trying to make a quick buck off me. Switching from AT&T to T-Mobile was fast and easy in store.

I was in and out in maybe 10 min, knowing exactly what I wanted for a phone replacement. Highly recommend this place for their excellent service!

STAY AWAY FROM THIS STOREAT 5PM on 5/25/19 - ONE REPRESENTATIVE RUSHED BRINGING ME OVER FROM ANOTHER CARRIER, TOOK THE SIM CARD MONEY, TRIED CLOSE EVEN THE BUSINESS HOUR IS UNTIL 8PM AND MADE A HUGE MISTAKENOW IM IN THE SITUATION THAT PAYING FOR THE SERVICE WITHOUT ANY PHONE TO USE BECAUSE THEY BROUGHT MY NUMBER BEFORE I UNLOCK MY PHONE EVEN I DID TOLD THEM MY PHONE HAS NOT PAID OFFCALL THEM on 5/30/19 after calling ATT AND Tmobile care but no result, THEY SAID WHY DID YOU AGREE? WHAT KIND OF AGREEMENT YOU MADE? With a RUDEST BEHAVIOR!!!Told me to COME TO THE STORE AND YOU CAN BUY A NEW PHONE OR LEASE A NEW PHONE WITH MY OWN MONEY FOR THEIR FAULT!!!!What kind of customer service is this?

Finally some help,, from staff that acted totally professional. Staff that wasnt concerned about foot traffic through the door.. Because apparently, every person walking through the door should be an prospective sales.. So if you wanted to walk around an browse you were discouraged...Apparently if 100 people walked through the door.. And 5 people made a purchase.. Their performance is poor.Which means they are penalized..So on T-Mobile Tues there would be a sales rep posted at the entrance outside questioning you why you were coming in the store.this was the first time that staff were not clowning around with one another..True Professionalism....They actually focused on the custmers.. The reps didnt offer personal suggestions Tmobile didnt coverFor example, In the past staff suggested that I download an app that wouldve blown my manufacturer warranty up..Note, Ive been dealing with wireless since they were first put on the market..Plus a techie since the commodore computers..Which meant that I knew enough to inform the Rep.. Of the following..1) If T-Mobile knew that you were recommending, not only using apps that arent verified as T-Mobile property.. But are completely illegal..Im sure you wouldnt be standing here.I think you understandThen to push you to take on services that you arent asking for.. While running your bill up..Then give out their personal wireless numbers and tell you to call them directly..both on an off hours..In others the store reps had no control..Now Im not sure if those reps werent working..or they cleaned house..I can say..The same Rep came to my rescue before was still there.. Hopefully he was promoted..

The staff here is amazing. Great service, highly recommend

I will always go to this particular tmobile all the employees are so helpful and always on top of things to give the best service.

Very helpful, fixed my phone right awayEmployees were very good, helpful, and able to solve the phone in a professional manner. Would go back again, 10/10 :)

It was worth waiting in line. Even though the T-Mobile site was down and I was having a difficult time finding my receipt, Ray was able to quickly assist me with my need and I left the store satisfied.

Not crowded. Very helpful associate. Took care of our problem in 10 minutes

Outstanding customer service! Five stars don’t do enough justice. Rayshawn went above and beyond for us. He was really patient and answered all the questions we had. We will definately go back to Tmobile to see him again. Thank you Rayshawn for all your patience and kindness, I know we werent easy. We are so grateful & happy with our phones. Thanks Ray!

The store manager David was super knowledgeable and helpful at every turn world class hospitality right here

The workers were very nice. and helpful and very considerate to me

I have been a customer at tmobil years long where ever i go or walk in i have always been received in prompt manner, welcome nicely and walked out completely satisfy, the severice always loyal and kind

Worst customer service ever. They are afraid to take their responsibilities and just saw fighting with another customer.

Been a long time tmobile customer and ive never had an experience like I had at the malden location. The rep that took care of me was outgoing, funny, and proffesional. He loves to make people laugh and have a good time I didnt even realize how long I was there for. Keep up the good work Dani. Malden is my new home location!

Employees are very friendly and make any transaction fun and memorable

Johan was extremely helpful and funny had a good time definantly recommend

Its tmobile

Great customer service. I love them.

This is by far the. Very Best when it comes to Tmobile stores..Customer service is superior to any other tmobile store Ive been to and Ive been a Mobile customer for well over 10 years so Ive been to many tmobile stores..knowledgeable helpful friendly .. When I walk in they know me and and they Ive never left not having a issue solved or knowing just what I need to know about a phone tablet or any other accessories I might need /want .. Once again by far the best... This group should be the model for all tmobile stores..

Best T Mobile Ive been to! Great customer service!! 👍🏼

I love the service and people and T-MOBILE for all .

Worst ever customer service I have ever experienced at any store... 0 customer consideration and rude staff. Never going to this store!

I went there a couple days ago to get my daughters new iPhones and the staff were very friendly.big shout-out to Moe for helping us through the long process.

David is a great manager. I will be back soon :)

Had good experiqence with a very patient and cheerful rep

The staff are very friendly and helpful!

Bad customer service

Very honest young man...

Horrible service, attendant named Ray never saw worse

Amazing store! Always has the best staff !!!!

Excellent customer service by the staff

The worst customer service ever.

Worst service ever

Worst service ever

The waiting was long

Very unprofessional and extremely disrespectful

Awesome customer service

Worst Service ever, EXTREMELY RUDE staff!!!

Rude employees, worst customer service every.

Always busy, very few workers and helpless

This place, or better, the people working at this location doesn’t deserve a single star!!! I had to give 1I’m a new T-Mobile costumer,I had a problem caused by a bad setup done by a guy on a different store, the lady that was working here just told me,if you didn’t switch your plans at this store, I don’t care.If have to go to a T-Mobile store, do your self a favor,find another one.North gate in revere, the guy solved my problem in 15 minutes.

What a terrible and unfortunate attention from a guy named Deni. With an arrogant attitude he threw us out of the store because we demanded his rude and rude attitude. I am a T-Mobile customer and this is the first time I have been treated so badly. That employee has got the wrong job, he shouldnt be serving the public.

Very impolite and rude attitude of the employee who goes by the name Deni. We asked to speak in Spanish and we were unlucky that he took care of us. There is another employee who is from Honduras and he was friendly last week, sadly we did not find him today.

Very bad attitude of the workers! Today I was treated by an employee with such a terrible attitude, apparently it is a manager because according to him he referred to his store, and I do not have the name because he immediately removed it from his shirt, he did not want to identify 😡😡😡 very bad as customer service the truth;