I dropped off equipment today and the woman handed me back the plug and piece that the router sits in. I asked her if I could throw them in the trash barrel which was right behind her and she said no. She said they dont t throw wires away. So I left it on the ground on the side of the building because there were no trash barrels outside. Just stupid and rude.

Tries to solve my issue on the phone. Spent one hour did not get anything done. Drove down to Russell Cellular. Ladies greet me right away. Amanda listened and well understood my request. Problem was solved in 10 or 15 minutes. I would recommend her for your Verizon service need.

Visited the Verizon store in Malden this morning. Amanda promptly greeted us, answered all of our questions and set up our new purchase within a span of 15-20 minutes! She is amazing!! I would definitely recommend this Verizon store for professional service and knowledge!!!

I was having problems activating my phone. The staff was not helpful. They treated me like a criminal because I didn’t have my PIN number.They kept on telling to call customer service. They explained how terrible Verizon customer service can be. They said, if I am lucky I might find the right person to help me.I ended up going to the Verizon store near downtown crossing. The staff there was amazing at helping me activate my phone. I was extremely relieved went when I left the store.

Had a wonderful experience at the Verizon store in malden the girls were very helpful. I got the phone I wanted ordered and the plan update that I needed TY :)😊

I had the absolute worst experience with this Verizon store. I originally came here to switch over from another carrier and to purchase new phones. They had a promotion where you would buy an Iphone and get one free, I bought two Iphones and was supposed to get the other two free. On top of that the sales rep promised us a free iPad with our promotion, never did he once mention that this would have to have a line activated through Verizon. He then proceeded to promise us that our monthly bill would be no more than $190 with the phones included. We were absolutely shocked to see that our first monthly payment was over $730 and every month, the bill was extremely high, close to $500. This sales rep completely lied and this Verizon stole our money. We then proceeded to start working with Michael, who is the manager, every month for close to 6 months we would come in with the same problem of our monthly bill being ridiculously high. We had to call corporate and they were not any help whatsoever. Because corporate would say one thing and the store would say another. They were never on the same page. The lowest they could get us was $350 for our monthly bill, after being promised $190, which was still absolutely insane. Im not sure if the original sales rep and district manager thought that because my parents were hispanic and could not speak English, that they could take advantage and steal from us. But thats exactly what it felt like. Although it was not the managers fault directly, he failed to fix his employees error. As well as the district manager. This store lies to its customers and steals their money, as this has happened to other people as well. If I could leave 0 stars, I would. At the end, we had to pay off all of the phones and what was left on the bill to go to another carrier because paying $350-$730 a month is insane for phone lines. This store is extremely unprofessional, I do not recommend to anyone.

Outstanding. The service was incredible. Never rushed or pressured to buy anything.

I was greeted and asked what I needed. I explained and was given my replacement set top box. Michael answered and explained about my inquiries. He is the assistant manager. The manager assisted as well.

This was the worst experience ever. I went in to reverse the update that was done on my friends phone WITHOUT my authorization. I am the one that is responsible for paying the bill. What gives Fransisco the right to let someone who is NOT authorized put an $800.00 phone on my account!!! He said that she told me that she pays you back for her charges...and he believed her. He doesnt even know her name..just let anyone come in and put charges on peoples account???? So watch out cuz apparently they will let anyone put charges on your account. Francisco was so rude when I asked how could this happen. He was anything but helpful.

Came in to return a router so I dont pay rent on it. Was told it wouldnt affect my service but turns out when I got home my service was disconnected. Had to sign up for internet again because they were clueless, omg, thank you sooooo much.

Sales rep added a $200 “diamond accessory package” to my phone purchase without my knowledge or approval and when I asked what the charge was for he lied and said “taxes and setup fees”. I’d avoid this store as they are operated by a third party and Russell Celluar is clearly fine with employees taking in unsolicited and overpriced accessory packages for their commission.

*This is not a real verizon store* they are only in name but not in practice. Verizon wireless is *NOT* BBB accredited AND have a 1 star rating !!!!! (1.09 stars to be exact) out of hundreds of complaints and reviews.They have horrible service of which multiple employees have been sexist; one refusing to give a woman an iPhone because it would be too hard for her to use, another who openly chats with their girlfriend while helping you, incorrectly switching over your phone and not even giving you the charger that came in the box.Then they refuse to even attempt to make anything right, because why should they?The not my problem mentality, because why would they care when they use the name of a corporate monopoly offering few to no other options? When they can just play you off the real Verizon company whenever you complain? Then when you complain to real verizon they dont care either. They just get money and work on getting more, screwing customers because they can always get more.

Joseph made it super simple to upgrade my phone and transfer everything over to my new phone. Would definitely recommend... and also wish I gave him my number

I have a spa called Aura Beauty Lounge downtown Malden and having a Verizon store around the corner is very helpful. This time I went there and Mehgna was so attentions and very very knowledgeable about all the issues I was having with my accountant and off course helped me to solve the problem.Thanks for loving what you do Mehgna!!!

Best Verizon store & staff in the area. I’ve been a long time customer & have never had a negative experience. They answer all my questions & take good care of their clients. I actually moved away from the area, but I still do all my business through them.

Our agent Matthew was great. Listened, asked good questions, and had some really good suggestions.Thanks

No help should use machines not peaple cause realy they r no help to any problem, vending machines put ur money or card in get what u want be on ur way 😉

Fantastic customer service. My second time using this location, friendly and painless....perfect experience!

Matt is quick but extremely good at his job. He gives you every detail and answers all your questions very professionally. I would do business with him again. He mad it fast and easy to get everything I needed and wanted.

Lashawn was incredibly accommodating and thorough. Answered all of my questions and made us feel valued. Thanks!

Ive always had terrible experiences at Verizon stores but this was the first time Ive had both phenomenal friendly customer service and useful help. Michael and LeSean were great.

The representative that helped me was extremely pleasant & very patience. Would definitely recommend this location.

Avoid. This is not a corporate Verizon store and they offer inaccurate deals. Also, they misinformed me about the insurance, they told me I was required to have it for 30 days, not true. Overall, a lot of misleading info.

Mike did an amazing job supporting with my transition to Verizon. He was extremely knowledgeable and providing quality service.

Best Verizon store and staff in the area. They answer all my questions and take good care of their clients I will come back to store in the future

Basically, I went in because I tripped and my phone went flying. It was acting up and I figured I could get the insurance information at the Verizon store on the way home from work (I also wanted to look at the wireless headphones). Im helped out by a man who later identified himself as Sisco. He tells me insurance wont cover my phone(lie), that I dont have insurance (lie), that my deductible would be $400(lie), the Samsung s9+ was having software issues (lie) and that Im eligible for an upgrade and I should just get a new phone. I went with my gut and did not upgrade my phone. He said if I left Id lose my $300 credit(lie). I then called assurian paid $199 and my new samsung will arrive tomorrow.

Only two guys are working in Verizon Malden. But, they are working really hard to satisfy their customers. Place needs more associates.

The staffs there made me feel I wasnt welcomed. The atmosphere in the store is very weird. I felt I have to please the staffs to get them serve me.

First of all, one of the employees was not wearing a mask at all and the manager was unconcerned. A second employee was technically wearing one but it wasnt covering his face well/ fully.The first employee who tried to help me did not understand what I needed help with nor did he seem like he cared to figure it out. After talking to another employee, was told I needed to call the customer service to figure out the issue.I understand they cant do everything in store but I didnt appreciate the apathy towards customer service and, more importantly, public health and safety!

Junior was great, he sat with me, and helped my phone transfer over, overall great experience.

I received assistance from LeShawn, who helped me with setting up a new plan. Friendly and capable staff. Nice environment.

Really exceptional service from both the owner of the store and Mathew. They were personable, patient, and well informed. They made the whole process stress free.

The guys working there were great. Helped me out right away and didnt have me waiting around like the Danvers location did.

I have went there to add a line on my account for my daughter and Noah was great with everything. He helped us answers any questions we had with no problem. My daughter loves her new SE phone.Thank Noah.April

Where do I begin?Matt took care of me. The problem is, they tech support from Verizon were next to useless. Matt spent a lot of time to take care of my issue. He did everything he could to upgrade my line but tech support needed to be involved to get it fixed.We spent 40 mins on with the first tech support and I don’t think he listened to anything Matt said. Matt said to active the line ASAP, not next billing cycle. The tech support activated it for next billing cycle. Matt had to ask again and again to get it straight but tech support just didn’t understand. Finally after 5 times, the tech support guy got it right so we had to wait for it to activate. While waiting, tech support hung up. 2nd tech support took a little bit to understand but got it working for us after 20 minutes.During this process, Matt knew exactly what needed to be done and explained it to the tech support what needed to be done but tech support isn’t the greatest.Also there was a line out the door and Matt was multitasking helping me, tech support, and customers to bring the line down.

My family of 3 went to get new phones and change our plans from Sprint. We were helped by Matthew and he was very knowledgeable on the matter and made the transition from Sprint to Verizon very easy. We were all very satisfied with Matthew and would recommend again.

Customer service on point, Michael and Roshaun mvp for sure

Matt was very knowledgeable and does his job very well. I had a great experience!

They absolutely do not care about the customers wants or needs. Too busy trying to up-sell to more expensive phones. Only advise I can give is to pay close attention to the sales pitch, or go somewhere else. Misleading sales tactics used to prey on uneducated consumers. They should be ashamed of themselves. I cannot remember the last time I got so angry at a sales person. I Will never go back.

I needed a new 5G sim. I called before coming in and asked if it would be free after another retail location said it was $5 at a retailer thats not Verizon official. They said explicitly theyd take care of me and its free. I went in and they tried charging me $30. Ignoring that absurd price, they lied. Its free down in Saugus (official store). Find another store to deal with.

The guy giving me service was wearing a mask, but the other employee was only wearing a mask part of the time, and when he was wearing a mask it was almost never over his nose. This was the second Verizon store I went to today, and at the first one of the employees was also not wearing a mask. Again, the employee who helped me was great and was wearing a mask, but as a company you need to do better

Matthew was excellent. Honest and caring, he made sure I got a phone that met my needs and fit my budget.

Dont go here. Tried to return a phone and got the runaround. Only the manager and owner can process returns. Was told he would be in at 2pm. Not there at 2. Told he would be in at 5. Not there at 5. Was told he would call. No call. Told to try tomorrow when the manager is in.

I purchased an IPHONE 11 pro 2 days ago at the Verizon store in Malden MA and experienced a problem with all of my calls being extremely broken up and unable to understand. I also was receiving text messages and voicemails over an hour after they were sent. I brought the phone back today and was told that it was a SIM card issue. They changed the SIM card and the problem DID NOT go away. I was asked if I wanted to replace the phone and I told them, I did. Can you believe that I was told that if I wanted the same phone, I would have to pay a $50 RESTOCKING FEE for a defective phone that I paid over $1,000 for 2 days earlier. In what world does that make any sense at all??? They sold me a defective phone and demanded that I accept a different phone as a replacement if I did not agree to pay the restocking fee. DO NOT BUY ANYTHING FROM THIS PLACE!!!!! That is the worst customer service I have ever seen.

Extremely clean store with everything you need. I picked up a new cable box. Very easy. Call Verizon first and they will have everything ready for you. They sell phones as well. Tough location surrounded by dumps. Difficult to look good where they are but its beautiful inside. Close your eyes until you get inside. It might help.

Matthew is a sweetheart went above and beyond for me and my family thank you ! Would totally refer him to anyone

Terrible customer service. Put things on my mothers account that she never requested that cost her money and sold us on extra accessories we did not need and werent even the right ones for the phone. Another refused to take back those wrong products and we are stuck eating $60 for them. They didnt even sync the iPhone correctly. No idea what theyre doing garbage service dont go.Update 9/17/20In store to return accessory we were given instead of just refunding us for the open screen protector they gave us. I can hear the salespeople telling customers different things than they told me about activation fees and are doing the same thing with customers as they did with us: slipping an extra $17 protection on the phone and acting like its part of the normal plan. While I write this, a guy figured that out and just stormed out mid-transaction as the salesman tries to save the sale by frantically offering a discount.

Michael was so helpful and made the experience so easy!

Myron was exceptionally helpful and knowledgeable through the process during my visit. He also made sure we were fully situated, answered all questions and provided all necessary information on our bill after switching providers. It was a pleasurable experience at the store for what some would consider a lengthy process.

Francisco was extremely helpful and knowledgeable about his job. I left very satisfied with my purchases.

Bought with the understanding our old number would be ported tp Verizon. THEY DID NOT DO IT! Giving them a week and then back to AT&T.

Deceitful business practices

Awesome. Guy helped me out right away. Phone tree and online sales was a mess. Went in person and was done in 5 minutes.

I was very impressed with my phone purchase. Francisco was very nice and helpful.

My experience was great, the manager was very professional, respectful and very helpful. I definitely recommend 👌

Nicholas was very patient and his colleague Francisco was very helpful !

Very easy to pay your bill in the kiosk that or they have 2 or 3 stations to help multiple people at once.

Very knowledgeable staff. I went into to buy a new phone and Rachel made the experience quick and easy for me. Very friendly and went above and beyond with helping me get my screen protector and case on perfectly. I will only ever go to this Verizon from now on. Thank you!

Of my five visits there I found one person who could help me resolve a problem . Most employees are eager to sell phones to make a commission and not to assist with clients inquiries. Not a way to run a business.

Such a professional salesman, made my experience great and Im very satisfied A+ would recommend.

Staff was very helpful, problem-solving, and thorough. I would definitely return to this store for their excellent service!

Customer service sucks,they really dont know what they are doing never going back to this location .

Avoid this place at all costs. Understaffed and incompetent people.We had an issue with everything wrong not the right equipment etc when we went to return the items 3 days later there was a restocking fee I asked to speak to the owner and he was in the back and couldn’t be bothered to come speak with us bad customer service.I’ll take my hard earned money somewhere else.

The crew was friendly, prompt, knowledgeable and focused.

Completely rude and utterly incompetent . All I wanted to do was return my rented equipment and was told this was not possible. Total lies

This place is very professional with exceptional customer service.

Ummmm you don’t have enough space on here for me describe the way, above 5 Star treatment I received. And she multitasked her big job to others that came in there after me. Even a lady came in to pay her bill, made it an appoint to say hi to her. I’m sorry I can’t remember how to spell her name.🙃She certainly knows the business and products very well too which is a plus these days. She has very good customer service.She was so calm and pleasant if I had a lot of money, I would have purchased items for the heck of it! I would buy to give as 🎁 gifts for others.I’m going through a little rough time at the moment and for the time in there as she assisted me with great options, she certainly made my day!Little does she know, she gave me hope and doesn’t even know it.I left there like I hit the lottery.I would send anyone there. The other staff that was there were very friendly too. I seen people leaving, knowing they was well taken care of.This is my store now!She’s a keeper.DorothySatisfied customer

Meghan was wonderful, helpful true to her job. I liked her very much. Thank youEdna

Young girl Meghna took great care of me. Talk me into a great deal. I research while in the store before i purchased. Im very pleased with the deal I got on my first tablet. I ask her tons of questions and she was able to answer everyone . I normally go to another Verizon store where I know everyone,now its great to know this place plus no waiting in line. Took me second I walk in and juggled me with other customers no problem,kept a smile on her face the whole time and never once said hold on a second. Made my day

Meghna was very professional and friendly. I could not have had a better experience. Meghna is a great addition to your company.

Saleswoman was excellent - I purchased a 11 iPhone.Very helpful and answered all my questions.

Amazing customer service and knowledgeable staff.I have been to other locations to activate other phones over the years. This place by far is the bestThe true worth of any store owner is to listen, respond and address and issues sent by customers. I can see firsthand that this store has.

The crew was great. I had an issue with my account and they resolved it quickly and efficiently. They also handled a raging three year old with chocolate and professionalism. Please send your business their way.

High five to a great representative Myron in the Malden Verizon store..So helpful with great customer service skills.

The female staff in the store just kept chatting with the other staff while serving us. We asked about the installation fee and router, which are reasonable questions while setting internet up. She just ignored us the whole time and kept chatting with other staff, without answering our questions at all. Even we asked a second time, she answered saying, “I don’t know...” To be honest, what do you actually know if you don’t know the router compitability. Awful experience, would never come to this store in the future.

I am so happy with that store’s serviceI worked with Meghan she had excellent customer service skills, I am very pleased with my experience with her. She did everything very fast and nicely I appreciate her professionalismThanks a lot

It is not easy to love the cable store, but this one is staffed with really nice people who care about you. I have been to this store a couple times in the past month and the ladies who were working there were knowledgeable, patient and pleasant. The parking is off street and free.Fios is easily the best entertainment value out there. It is nice to know that when you need to return, buy or exchange hardware that there is such a pleasant place to go!

Meghna was magnificent! She was extremely knowledgeable, patient and kind. She taught me how to handle my account more efficiently and told me to come back any time I needed more help on ANYTHING. She is a terrific employee and a great asset to your company!!!!

Meghan help me to setup my new phone 📱 she did good job 👍 We love her ❤️thank you for everything once again we will see you soon to upgrade more phones

Went to the store and even though it was open no one was there. A sign said ‘back in 15 minutes’ but no one came back. Once again, terrible company. The only way they stay in business is because people don’t have another choice for an internet provider.

They do not like to answer the phone at this store... they must be doing well.

I recently switched from MetroPCS to Verizon. I thought it would be some really difficult project and I would have to be there for a long time trying to get my carrier switch, but no! It took around 10-15 minutes, Service was great! They know just how to treat you!

They don’t know how Verizon going. They told me it is buy one get one free. How ever, after I buy it and I ask Verizon customer service. They said it is buy one get one 700 off!!! I went there for nearly 5 times in 2 week! They even not mention about it! They only care about how much money they earned but push you to death!!! Will never go there! Highly recommend close their store forever! They shouldn’t call themselves Verizon! People of cheat! Shame of them!

Nicholas was nothing short of excellent. Help me figure out my problem immediately ( bad charger) was friendly and professional and caught me on my way in very short time during my very short lunch hour.

Very helpful staff. They made setting up a now wireless plan and phone much faster than I thought.

Extremely helpful and patient. Took her time to explain the product and transfer information. I felt she went above and beyond. Already recommended her to others.

I went to this store maybe a month ago. I had lost my iphone xr and needed to buy a new one. I knew it was going to be pricey because I didnt have insurance on my phone but I was shocked when I walked in and was told it would be almost $950 to replace my phone. I wasnt asking for the latest model and I wasnt even looking to get the iphone XR model that had the most memory. When I had originally purchased my phone from the back bay store it was $250 less than the price quoted to me when I visited. I dont understand how a year after my original purchase, the price could have risen $250. When I tried to explain this they said, each store makes their own prices, try going back to back bay. Terrible customer service, and terrible business model. I sincerely hope you go out of business.

Knowledgeable staff, accommodating and quick service - high social IQ in all interactions, would recommend

I had messed up my phone royally and couldnt get out of it went to see Matt and he took care of it in a couple minutes did an outstanding job

I got a new phone a few days ago and I was very pleased with the service. I thought king was very nice and knew what he was talking about, I will continue to go to this Verizon store in the future. Than you king

By far the best service. Got a new phone in less than half an hour. Everything transferred and I am a happy customer for life.

The experience at Verizon Malden Ma was very efficient, professional, and helpful. Inder explained everything and took time to process the transfer of data from the old phone to the new one. I was pleased with the service

DO NOT GO TO THIS VERIZON! They sell you preowned phones and tablets at full price & LIE and tell you they are new. This business is privately owned and they rob you for your money! Go to the corporate store in Saugus!

Long wait to be helped. People just stand around and wait. There is no signup or number system. The young man finally came out of the back and yelled at me if I was returning equipment. No, how may I help you or anything like that, and he proceeded to call me Bro the whole time. Very unprofessional like the rest of my experiences with Verizon.

Terrible customer service and the worst part is they don’t care. Instead of just disconnecting my service they disconnected the service of the person moving in. After being on the phone with support for an hour they said the store screwed up the transaction. The worst part was the store started laughing when they realized they screwed up but it “wasn’t their problem”. The manager is incompetent.

The people at this store were 100% more helpful than the employees of the Main Main st Saugus store.

He is very patient, knowledgeable, and professional. He helped me in every way and made my switch from metro to Verizon easy and worth.... thank you

Hinder was nice and very pleasant.... I had a great visit......

Amazing service and staff is awesomeMe and my husband went their and we worked with Meghna. She is awesome. She transferred my stuff really fast. We like her service and we appreciate herOne more time big thanks to meghna

I would not give a single star since the staff in the store terminated my internet service by mistake when I dropped off the Fios router. We just installed our own router and would like the staff to cancel the rental fee upon receiving the Fios router. However, they terminated the service completely. It took us over one hour communicating with the technique support line to get the internet back. It turned out we needed to place a new order and went through everything (filling information, making sure the rate, etc.) We called to complain the mistake, however, the person answered the call was really rude and inpatient. Hope the store manager know who was responsible of this and make sure this never happens again.