Very courteous and friendly. Beautiful facility, awesome feedback during and after my experience. Excellent overall experience! Would be 5 stars but I didnt get the complimentary car wash (not a huge deal, but 5 star service is 5 star)

We have been so impressed with this Mercedes Benz Service Center that we wouldnt hesitate a moment to buy our next vehicle from this dealership. The have anticipated our needs, met our needs beyond satisfaction, they have communicated professionally and completed service efficiently and professionally. Kaine Thibodeau was our service advisor and he handled our service with the utmost care. We are happy customers and will return for future service.

I brought my Sprinter in to Mercedes Benz of St. Paul for warranty work related to the pressure sensors on the rear tires. My service rep, Kaine, was friendly and very efficient. He communicated with me three times through the process of the service work. The final call was to tell me the work was complete - in a much shorter time than originally promised. I believe that Kaine prioritized my repair when I told him it would really help me to get the vehicle back early. To put this all in a nutshell, I felt a strong commitment to my satisfaction as well as to quality. A five-star experience all around!

I appreciate you guys so much 💖❤️, literally saved my life because my trunk wouldnt close and caused all my lights to stay on and I wouldve been extremely sad if not for your company squeezing me in within 5 minutes of pulling into dealership....I truly cannot Thank you guys enough for fixing my car in an hour or less. Thank you to all the Service people who helped with the situation, and the Service Foreman who made it possible.XOXOXO ❤️💖❤️💖❤️

The service received was top notch. I went in for a check engine light issue and was provided a complimentary vehicle inspection (video walk through). The service center identified additional services/ maintenance that needed to be addressed that I was unaware of. On the drive home, there was a noticeable difference in how the car handles. Awesome job!!

The entire dealership team from sales to service, is dedicated to creating and maintaining the highest quality customer experience possible. HIGHLY recommend this dealership!!Doug & MJ Wolter

As always, I appreciate the service I get at any of the Morries locations. Trained correctly to be personable and professional. Will always continue sending my business their way.

UPDATE: I was contacted and St. Paul Mercedes-Benz Service Center was very responsive and explained the error. Ill be returning there for service for my heater.I am convinced the error was I made an appointment because my heater started blowing only cold air, and I knew I had pending recalls. At first I was told they’d look at the heater but didn’t have anything yet to fix the recalls. I thought this was strange but made the appointment. The next day, my heater started working again. I called and said I’d still like my heater looked at, but would wait for an appointment date when they had the ability to fix some recalls. They said they in fact could address at least one recall on my original appointment date so I kept it. After my appointment, I got an email saying my van was done, without any info about the heater. Apparently only recalls were addressed: the intermittent heater problem wasn’t addressed at all. This was verified by a follow up phone call from the service center asking me how things went. She confirmed only recalls were addressed according to the paperwork. This vehicle is under warranty. This is not convenient for me at all. I lost use of my van for one day without an attempt to diagnose the heater issue.There were other signs of disorganization. When I dropped it off, I was told once again that I’d probably have to wait overnight as they didn’t have the part in stock for the recall. I asked him to check again, after which he said that he had thought my van was an older model and that the recall he was talking about didn’t apply to my van.During the “follow up” call, I was told someone would likely contact me about these issues. No one has yet.

We had problems with the cruise control on our 2021 Sprinter van. They worked us in quickly. They had the problem resolved and contacted us in a timely fashion. We will definitely use them again.

Excellent service as always. Thanks for having my car washed. It looks great 😊

Had some recall work completed. Great people and very fun loaner vehicle! Quick and Complete service. But NO Car wash... even Polar Chevrolet does that with an oil change. Will use anytime I need service - Honest and Timely!

Service was prompt and communication was good. Also had a recall to update software which was quite extensive

I am from out of town and my oil change was due so I googled and found this one in St Paul . Previously I had used one in Rochester that I did not care for it at all . The service people and sales people treated us as though we were up to their standards. We were pleasantly surprised when we arrived at the one here in St Paul . The young lady that met us in the service center was super nice and as we waited for our car, the sales people were very talkative and treated us extremely well . Our car was finished in a timely manner and they had washed our car . I highly recommend Mercedes of St Paul !

Just amazing. It was my first car servicing and was impressed with them. I had a token for free service and I have not even asked a question and done free servicing in 1 hour. Thanks to Kim Sanchez from service department

Tony and the service team were super pro, quick, informative.. helpful.. and had me on the way in the blink of an eye. Would definitely recommend!

Paul Rupp is always friendly, professional and concise with helping when we have either of our two Mercedes-Benz in for service at Morrie’s Mercedes. Highly recommend this service department. Caring, understanding and a good value. Like everything, you get what you pay for! Thanks for always taking care of us, Paul.

Mercedes Benz of St Paul service center is top notch. The team is welcoming, professional, thorough, and provide a high touch level of service that makes you feel like a valued customer.

I brought my GLK in for a airbag recall. They were amazing ! They fixed my drivers seat that was earlier quoted to cost $2500 at another dealership. Fixed fast and at no charge. I happily and gratefully purchased new tires. Thank you!

Incredible customer service. I recently had my car towed in for a check engine light issue. My advisor Austin took care of my car like it was his own. The tow company snapped a tie rod and he got them to cover that cost not to mention he had to deal with my warranty co which wasnt factory, so they were very difficult when it came to the repairs my car needed for the check engine light. In the end Austin was victorious for me. This service department is amazing, every advisor greets you with a smile and wants to take care of you until youre smiling. I highly recommend this dealership and its service department. Thank you Austin and thank you Mercedes-Benz of St.Paul.

The new facility is amazing! Tony was great to work with. Work was done in estimated time and Tony gave me a heads up for timing on upcoming services needed. I was very impressed by the video overview of my own car undercarriage and verbal notes from the service tech. Simple yet effective and one more thing to separate Mercedes-Benz from others. I’d highly recommend MB St Paul for any of your needs.

This was an excellent experience. I was in and out in an hour. They were 100% professional and I had a quiet place to work and have coffee while I waited. Will be going back here for general maintenance and anything else that comes up!

Love using this place. I am always welcomed professionally and treated well. I love how careful and attentive they are with each customer making them feel special and unique. Thank you Kim Sánchez for being so sweet and so supportive. I recommend this place regardless of how small or big your issue with vehicle is. Thank you Morries Mercedes Benz of St. Paul for your excellent service in both customer and car maintenance.

Tony is great to deal with. He goes out of his way to make it a great experience. Never any issues!

You said I needed right front speed sencer and some other wire that was wore through and said the light would come on and after oil change and deliver my car your technician had to fix wires that was hitting fan. Making noise and if you would have checked your records you would have seen I had it in when the light came on and your technician was the ones who fixed those wires so I don’t think I’ll be back

Prompt, professional and worked with my schedule & needs, including lift to and from the office.

Thank you Kim, Justin and the whole maintenance team. They did a great job. Kept me informed with everything from the time my car got there till the minute I picked it up. Highly recommend their services 😁😁💙💙😁😁💙💙

Very timely - fixed my issue while I waited in their spacious lobby. Glad part was in stock and didn’t require a 2nd trip. Nice & accommodating.

Went here to have them fix an airbag that had a recall. Fixed it very quickly and when they were done they even washed my car and cleaned the inside of it as well. Wonderful place!

We went to get our yearly Mercedes oil change as well as Service A done this time. We were treated with respect and like customers they truly valued. At the end of our service appointment, the service desk representatives even changed the battery in our key fob at no cost, just because of the convenience that he already had new batteries right there. It was a great gesture and truly appreciated. Thank you for a great experience and great service.

Their service is great! They did an excellent job detailing my car for a good price. They are friendly and prompt.

They diagnosed a leaking windshield which was new and repaired wipers. Advised a new windshield warranty repair. New spark plugs. I appreciated a review of future maintenance costs by Kim.

The staff are all very friendly and helpful. The work has always been completed as promised or ahead of schedule. Tony is great to work with and very responsive.

My dashboard lights are so dim that I can’t see the dashboard when I drive at night.it made me so frustrated when I drove to Chicago. So I dropped my car to the dealership to let technicians check it out. The result turned out the technician does not know why my dashboard lights are so dime, told me that everything looked good to him! I have to bear the dim light while I am driving! I wonder Mercedes’s dashboard lights all dim, bear to see?

I brought my Mercedes E350 in for a regular service. I watched as my car was hoisted and work began. I was impressed with the attention given to my car and the fact that surfaces were wiped clean before they began and after they completed the service. I was greeted as I arrived and received immediate attention—no wait time. My car was delivered back to me clean and running very smoothly. Staff was courteous, and professional. I appreciated the conversation about the service completed and other areas to watch. No one tried to get me to have unnecessary work done on my car. Wonderful service all around!

The staff is top notch and their ability to utilize technology to communicate in various ways with customers sets them apart from their competitors

We had a recall on the airbag. Everyone was extremely pleasant and helpful. They answered all our questions and worked with us on scheduling. We were quite impressed with how clean not only the service department was but the whole dealership!

I took my Subaru for service at the Morries Mercedes dealership, as I live much closer to this location than the Minnetonka dealership where I bought my car. I had prepaid for several oil changes/tire rotations, and figured it would be an easier visit.The only issue I have is that it took and hour and a half for an oil change and a tire rotation and when the mechanic drove the car out, he wasnt wearing a mask, which I actually found to be unacceptable.I feel like during this time, when someone is inside my car for any length of time, they need to be masked up. The rest of the staff were all masked up. Not sure why the mechanics get a pass on this.

They service team was fantastic and super helpful! Always kept me in the loop and had my car ready in time. Went above and beyond with their customer service.

I took my car in to have the break line replaced and they recommended $6,000. Worth of repairs that were not an issue at the time. They told me I have several leaks that I did not have before I took my car there and I and thankful that I still don’t have any leaking As far as I can see on the ground where my car park. I do realize their recommendations are just that and is not necessarily an issue you might have at the time but it could be confusing to see the long list of recommendations stating immediate attention needed when it’s not broke.I like that they completed a video to show the inspection.I was not pleased that they did not top off my fluids like the windshield fluid and they did not wash my car. Those are services that I am use of receiving in the 20 years that I have had my car serviced by Mercedes-Benz.Also, with all of the recommendations they did not recommended real issues my car was having. My tire air sensor monitors light was on but they did not address it or recommended repair on the list of things that could go wrong in the future. An example is they highly recommended having my power steering pump replaced but I am not having issues with steering or systems of it going out.I believe that when a person pays top dollar for service with Mercedes-Benz then they should provide excellent service and be trustworthy. They failed this time but I know they can do better because I have had better from them.

Tony our Service care specialist took care of me on my schedule/timing, with balancing kids sports and a professional life he was able to see where value was needed and deliver!! The service vehicle available to us made life continue on with luxury and safety at its finest.Truly impressed by Tony and his team.

Another service experience that exceeded my expectations - thank you Kim, the mechanic and the manager for your team effort

My car went in for normal maintenance. Kim was very professional, friendly and knowledgeable with her updates on my car. The gentleman that picked up and dropped off my car was very professional, courteous and friendly. I did not speak with the GM but was pleased with his decisions to cover a repair. They were all a pleasure to work with and my car looks and runs great. Thanks

After having my vehicles 1st service at Mercedes-Benz of St. Paul, MN I will continue to have them service my Mercedes-Benz in the future.The staff is very friendly and personable. Kim kept me informed on my vehicles progress.Jason took the time to explain the CPU feature I had wanted changed but is unavailable on my vehicle.Thank you to the others that made sure I was being served.Best regards,,Roy Gunther

As always - great service at a competitive price. Wonderful team there to care of me, my loaner (a new Mercedes!) for the day was ready, always under promise and over deliver. Car was done on time and below my expected cost, car was washed and vacuumed - they treat me right so they will always have my loyalty.

Our key quit working. Kim Sanchez set us up with new batteries but that unfortunately didn’t fix the problem as the chip was damaged. So she ordered us a new key, told us how to key it in and sent it directly to our home since we live 2 hours away. It came quickly and worked perfect! Thanks so much! Leah

Tony Stoehr at Mercedes of Maplewood was exceptional . We had a CheckEngine light code P052e71 on our 2016GLC300. This turned out to beA PCV valve and an expense on a car with 34k miles of 2000 dollars. It was surprisingTo experience an expense of this magnitude on a defective part, our service advisor Tony was empatheticand explanatory . He reassured us on the replacement part quality and even tookTime to discuss some unrelated features on the car . I would recommend working with Tony.

Very friendly and accommodating.

I had an excellent experience! I was personally greeted and the service writer (Austin) provided a complete overview of approach and timing. He was extremely personable, professional, and ensured I had everything I needed and all questions were answered. In addition, Justin (manager,) personally greeted me as well, followed up on how things were going, and gave me a tour of the new facility! Thanks to all for a great experience!!

This was my first visit to the dealership since construction ended. It was very nice — and, comfortable to hang out while my car was being worked on. Employees were all very professional and nice to work with. Highly recommend!

Excellent service and process for COVID era work. Pricier than 3rd party service suppliers but worthwhile for First 20k miles driven when any faulty parts tend to breakdown and while the car is still under warranty.

Great service, friendly, prompt and professional. Very trustworthy. Love their service!!

Fantastic service! Friendly staff and efficient

Brought my motorhome in for an Authorized Emissions Modification which was a recall. Also got a key.

I brought my car in to have the passenger side airbag replaced under a recall. I would give them 5-stars but it took them all day to do it. I assume this was because I decided not to wait at the dealership. I expected to be without my vehicle for 2-3 hours. It turned out to be closer to 6 hours.

I had a very good experience and always have had here. Thats why I drive 300 miles to use them. Very thorough and very professional, not high pressured. I always leave knowing that they had my b st interest and safety in mind. Great job to Ali Hansen and the service technicians.

First time there ..they were awesome! On time &. very professional ! Will be back!

I inherited a late model Benz from my father after we lost him in February. I’d had another shop install a battery, and my car wouldn’t start. Car was promptly picked up and towed to the shop, where a full diagnostic was run. Turns out, my fuel hose had come disconnected, but the mechanic did an extremely thorough inspection and sent me a video, which discovered both rear shocks and my front CB joint were, well, not great. No work was done without my authorization and Kim was extremely helpful and communicative. She also was extremely helpful in getting us a loaner vehicle and made us feel like valued customers, despite my dads car being a older, beat up, not top of the line model. I never felt out of place or talked down to for bringing in a semi-junker. I feel like I received the same same service I would have with a brand new, well maintained car. It meant a lot. My father was a long-time Mercedes owner and would have been pretty damn happy with the service.When the technician tried to start my car to do a final check, the brand new $300 battery I’d had installed was dead. After having another diagnostic run of the electrical system, the battery had been damaged and the plastic housing was cracked upon installation of the other mechanic. Kim called right away to let me know and offered to keep in contact with the shop that had installed it.Long story short, I felt really well taken care of. Everyone was so friendly, kept in contact really well, made me feel like a valued customer, and my dad’s car now feels so smooth and efficient, I forget that I’m not driving a hovercraft. This experience has help pass on my dads love for Mercedes Benz and has most likely made me a lifelong customer. Kudos and thank you.Update: had some routine maintenance (spark plugs, D service, brake flush) done last week. Everything was just as easy and consistent as my first visit. I can’t say enough good things about this shop. The gentlemen I worked with to get checked in and get my loaner were polite and prompt. Everything in the dealership and the loaner car were meticulously clean.As far as the car, it feels amazing. I can tell it was well serviced and am beyond happy with the services. Absolutely recommend this dealership and recommend looking into buying Mercedes Benz pre-owned or new cars.

You can get better customer service anywhere else. Love my Mercedes they make great cars. This dealership ruins it. Maybe I’m just used to Fletcher Jones of Newport Beach, CA where customer service of value to them. I won’t ever buy or service any of my cars here.

Service center did a great job of figuring out my vehicles problem, but communication was not very good. There was a period of 6 days where I didn’t hear anything from the service center and Over a three week period of time I frequently had to reach out to them to get an update.

Needed about 10 repairs which they sent an itemized breakdown to my phone in addition to a link to the details showing a video of all the problems including the location of the leaks, worn brake pads, etc. Awesome mechanics, awesome service, awesome technology. Ill be a customer for life now.

Excellent job by mechanic—gave me the information I wanted plus other important notes on video. Front service team did not appear to be organized and disciplined as I would expect from an MB dealership. I am quite happy with result of visit.

Ive had my cars serviced here for over 20 years. The quality of work is outstanding, and everyone here is very down-to-earth. I highly recommend MB of St. Paul

Great service.

Sensor calibration and programming was also performed. With diagnostic check found the need to replace a part under warranty. Sensor work was done to fix someone else’s shortcomings. Friendly staff, prompt follow up and had an upgraded loaner vehicle!

Good service good staff good facilities

MB ST. PAUL provided pickup and delivery at no charge even though we are over 100 miles away.Work was completed on time and at less $ than I expected.All personnel were competent and pleasant. Highly recommend.

Fantastic...miss Shanchez was very professional

The people there were wonderful and super friendly. The service was efficient and on time. Was very impressed with the new building as well ! Good job everyone!

Justin runs a great service department. He is keeping the magic what used to make that service department great in the past, today. Kim is always great to work with, she’s driven to delight, and embodies the Mercedes-Benz philosophy.

Well I was there they squeezed in a recall repair and got me out on time!!!I love the remodel and all the delicious coffee and goodies very easy to get work done while you wait for your car being repaired

Excellent customer service but not satisfied with the overall service. Car needed Wheels alignment from the very beginning. Service manager could not resolve the issue. Will have to take the car back for other problems found after the car for less than a year.

Pleased with the service provided. The service rep was very courteous and wonderful to work with. They took good care of my car.

I brought my car in for regular service and they found additional work that needed to be done and was covered under warranty. In the meantime, I was able to use a loaner car which was really fun to drive. I had a wonderful female service attendant who was very helpful.

Very good. Kim is awesome.

Im impressed with the new facility of Mercedes of St. Paul. I was in for my 1-yr maintenance. This service also provided me a video of the vehicle undercarriage inspection. All work was done in a timely fashion. The staff was professional

Great service!

Great work done! Also I really liked that they send you a link to see where the problem is and they explain everything very well in the video! 4 stars just because, there were no cols drinks in the waiting area and no coffee cups, also the first person I see at the front desk was not smiling at all, maybe he was having a bad day but anyway, still Ill be back here for my Mercedes.

Very professional and done in good time.

I learned so much about my car from the video with narration sent by the technician! The service coordinator also took time to explain patiently without talking down to me. Repairs were completed in the time they planned and they updated me throughout. Excellent service!

I was a walk in for a B service on a Sprinter Chassis Motorhome. The service advisor was friendly and helpful. Service was fast and as far as I can tell complete!My only surprise was no wash after the service? Didn’t matter as I drove it in rain on the way home.

Morris’s is great. Fast and courteous. I actually look forward to service appointments-They make me Happy.

The technician shared a walk around the car video, told me what was causing the check engine light to come on, and told me about the new part that would fix the problem.

The job writer and maintenance tech did a great job of keeping me informed on the progress and I am pleased with the work that was done.

The service department did a multi system inspection of my Mercedes convertible last week, did an oil change and replaced the battery. They told me that my rotors and front brake pads had to be replaced And were measured at 2 mm as well as 2 oil cover gaskets were leaking and had to be repaired. I took it to a friend mechanic to get his thoughts & have him look at the car. He found that my rotors were in great condition & that the pads were still ok at 4 mm and did not need replacement yet & that I could probably use the car even next summer before having to replace them. He also found that the air filter box was full of debris and that the air filter was also full of debris and clogged which was the actual cause of the oil because it was causing a “hiccup” so to speak. So the oil was actually seeping and leaking on top of the covers. He cleaned the air filter box and the air filter. He also cleaned up the leaking oil, and there has not been a problem with it since. He said this could’ve ultimately done damage to my motor. On the multi inspection form, they marked my air filter as good & it was marked green. It was very obvious that it wasn’t even looked at! I am very unhappy with the mechanical service I received at the Maplewood location and feel that I was being lied to and taken advantage of.

Up charges on many services. They want you to disclose coupons prior to service. Don’t do it. Beautiful faculty and friendly staff members who are simply doing their job so I can’t blame them. I just don’t trust dealership for repairs and trust that they are out for your best interest. They are not.

Justin was outstanding. The car came back with all issues sorted out and they ran it through the car wash. Great service, we’ll be back.

Great customer service! Very accommodating.They performed 4 recalls.

Great service, very professional clean atmosphere.

Had an 8:00 appointment for an air bag recall. Was told it would take a couple hours. I finally called them at 1:30 to ask the status and they were just working on it. I was told they were busy with other cars, so apparently an appointment doesn’t mean they start at that time. When I picked it up at least two people in the office weren’t wearing masks. I bought new tires there previously and they didn’t put caps on the stems.

The service writer was one of the best I have ever encountered even comparing with Porsche and Lexus - very much up on the technology and willing to help in any way he could. Came in to have four recalls attended to as well as a front end alignment and the service writer indicated we should do a free navigation update as well. Gave me a loaner told me it would take a couple of days. At the appointed time I came and picked it up. Upon pickup he informed me that Mercedes computer could not update the navigation system as it was down. I had this problem at another MBZ location when trying to update some software - MBZ servers were down. Since I was not unhappy with the current navigation revision I indicated I would bring it back after my trip and maybe MBZ would have their servers fixed. Headed out and immediately got a warning light that the driver airbag was inoperative. Did a U-turn, took it back to the same service writer who was very helpful again and put me back in the same loaner car I had just dropped off so the technicians could look at it. Came back later in the afternoon was informed that they couldnt fix it for several days since the parts are backordered by MBZ. Was leaving the next day so they printed out the parts list necessary for the repair if I could arrange it at a MBZ dealer in California. I would give a 5 star review to the service writer and dealership but a 1 star review to MBZ for a consistent lack of customer satisfaction (server problems common and lack of parts supply) - same thing that caused me to trade in an earlier E Class MBZ for a Lexus GS that was trouble free.

Job well done thank you!

Great customer service. Maintenance was completed on time.

Tony and his team did a great job. Thank you again.

Thorough. Personable. Staff and service are first class. Overall satisfied.

The service for both my vehicle and customer support were outstanding

Always very professional and friendly. They go the extra mile to provide great service!

Great expiration. Car washed nice and clean

The Best!!

The overall experience was good. The only thing I have a gripe about is they told me the service would take 45 minutes to an hour, but it ended up taking an hour and a half.

Yearly check up good service Waiting for me at the door and car was ready one half hr sooner than expected. Only complaint was no rental car available