I bought my Model Y here and came back for services. Great experiences ! Matt, Adam, Grant are the best Tesla superheroes.

Its great to finally have a second Tesla service center in the Twin Cities. This location is very clean and the staff are friendly. I highly recommend it to any Tesla owner or future owner!

So far the best Service Center in the Twin Cities. Great location and bigger. Tesla staff as always helpful and friendly and knowledgeable.

Service department gave us a loaner when we got our windshield replaced which we really appreciated. We love our car, the company and the service at this location

Just wanted to share my experience quickly here at the Maplewood Dealership! Matt along with everyone else who’ve I’ve spoken with have been an absolute delight to work with.Incredibly responsive, attentive and helpful throughout the entire process. Couldn’t have asked for a better person to work through it with. Ended up leaving with a gorgeous Model 3!Shout outs again to Matt, JP, and Brian? Anyways great guys to work with!

What an amazing experience. Ever since myphone call yesterday to set up my delivery appointment with Andrea, I was impressed. She met me today as I took delivery of my vehicle a day early! She was knowledgeable and friendly. The Service Manager was also very courteous. 10/10 would recommend. Thanks Tesla!

Great service with great cars. Zero stress and very quick delivery experience. Why cant other dealerships do it this way?

I’ve only had great experiences with this Tesla service center. There has always been a loaner car available when my car has work done, and the staff is helpful and provide quality service every time.

Unfortunately, the purchase process and customer service here leaves so much to be desired that car itself doesn’t make up for it. Once things weren’t completely straightforward with my purchase, my original advisor just simply stopped emailing me, forcing me to call and talk to someone else. I called in and they were completely unwilling to help me at all in my situation. Helping a customer receive their car on their schedule is simply something they don’t know how to do. It’s a completely one-sided, Tesla-centric process. At my delivery, I was the one walking back and forth from my car to the building to make sure all the forms were signed as if the staff didn’t even care I was there. Honestly, if you are looking at a car at a traditional dealership, seriously consider it for the process alone. When you’re spending that much money, a little human consideration shouldn’t be that difficult.

Adam was Amazing very helpful and patience with us.

My car has less than 3000 miles. I bought it brand new and have had issues with 2 of my rims being damaged. I paid over $1200 to replace the first rim and now Im told they arent responsible for the 2nd rim issue either. They are willing to give me a credit of $500 but they wont admit there was an issue when I bought the car. I have not hit anything or hit any pot holes and Im sure something was wrong with the rims when it originally was removed from the semi in Minneapolis where I took delivery before I took delivery. Be aware, Before taking delivery of your new tesla make them put the vehicle on a car lift and check under the car and check all wheels for damage. This would have been the only way for me to see the damage to the back of the rims which will now have cost me $2400

Easiest test drive experience ever thanks to Sam! Awesome guy who knows his product. Great working with you!

Always love taking my car here they make sure I have enough charge for my long trip home

Great to test drive by ourselves for one half hour. Appreciate the people educating and not pushing to sell. Makes me want to come back to buy

Very friendly staff. Knowledgeable, informative and fun talking with them.

Super excited to own a Tesla! They were super friendly and not pushy.

Great customer service; Tesla comped us a $100 Uber voucher to get home and back while they worked on our M3.

Great experience at the Test drive. Loved the service there. The facility is really nice.

Friendly, knowledgeable, definitely not pushy. They seem to understand that you know what you want and when you want it and do their best to make it possible.

I originally went to the Eden Prairie Tesla and will leave a review there as well. This location ended up taking the delivery of my Tesla after both locations coordinated to get me a car as fast as possible. The dedication and customer service between those two stores was phenomenal. I was called at every step along the way. When there was a paperwork error on my banks end for a car I was trading in, they let me know and they also let me know I wouldnt need to do anything. They were already on the case and resolved the issue in the same day. They also called and told me that it might take an extra day because the truck delivering the car was a bit late. After hearing how excited I was about the car, the guy who details it before release worked double time and I was pumped to get the call that my car had miraculously been finished early and was ready for pickup. The trade in, the purchase, and the paperwork were all a breeze through the website. It almost feels weird because it is so much easier than regular dealerships. If you wanted you could be in and out in 20 minutes. If you are interested in a Tesla, take the jump. The people at these dealerships are there to help you and are excited about the products they have.They sent me instructions so that when I arrived, I just in my new car and left. The car quality is second to none. It took me all of about 3 blocks to realize how spoiled you can be as a driver. Buy a Tesla. You wont regret it.

We brought our Tesla model 3 in for a hardware upgrade, the experience was seamless and very professional.

Excellent staff and showroom. My only gripe is that Brianna (I believe her name was Brianna (definitely started with a, “B”)) told me not to speak to other customers. Was very disappointing to hear that comment from a Tesla employee. She made me feel like it was because of my race/appearance.Would be five starts if it wasn’t for Brianna.

Super friendly customer service! Very clean via covid standards. And easy check out! We were in and out with our Tesla with just a couple papers to sign. The rest was since online!

Great no pressure sales team. Great car!

The staff was very attentive. I arrived a little early and was able to take my test drive earlier than originally scheduled. There was no pressure to buy a car. I love how easy it was to schedule the appointment and how quick I was able to get in and out of the dealership.

Was in for a collision estimate (got a deer). Friendly staff and a comfortable showroom. Estimate completed quickly.

Impossible to contact these people with questions. Sent inquires through the sales portal, parts portal and service app and recieved no responses. Had to physically go to the store.

I had service on my Model 3 here and it was great. It was probably a simple job for a service shop, but they handled it so quick and smooth. I scheduled right in the app. I dropped it off and got a loaner Model S. I even forgot to bring them a key, but no problem for them. My billing situation was also simple, but that worked nice for me too. Very impressive, Im glad the location is closer to me as well.

Best Service Center in US!

Jim is always a pleasure to work with. The service techs are fantastic. I have yet to be disappointed in any of my visits!

Grant from service fit me in even though I was from way out of town to check on my car. A+ plus customer service from Tesla a rarity these days.

People are very professional and polite. Except whoever the lady on service phone is mean.

Frendly staff, nicely guided me though dealer vs tesla model and test drive allowing me to make a choise.

Just stopped by to download our latest update since we don’t have WiFi at our apartment building. Very nice facility.

Nice big new show room

Good people. Great product. Fun test drive. Getting in and out not great. Had to duck my head far. Only model 3. Overall great car.

They sold me the test drive Tesla X that I tried and promised me to clean it Very good and that it is new. At day of dekes wry they did not have the car cleaned or ready for me. Asked me to come back later to get it detailed clean. Called and emailed several times after that to take apply and they never responded. A month after the car was delievered pieces from the door lining started to come apart and when I asked them to repair it they said it will be for a charge. I bought a Tesla 3 before from Eden prairie dealer and they were much better in every experience

I was not sold on Tesla before my son and I walked in the door today. After the amazing service from Matt Zavoral, and the test drive...We were blown away!!!Model S is now my dream car, cannot wait for my very own!Thank you, Matt!

They are doing a great job handling covid. The staff is very knowledgeable and very friendly.

So Tesla is a car made by a software company. That attention to experience continues to the service centers.

What a magical mind blowing experience to test drive the Tesla X. The whole experience was great, from the friendly, knowledgeable, awesome employees (shout out to Matt!) to the atmosphere of the building to the coolest car in the world. It’s always been on my bucket list, but it’s moved it’s way up to a it will happen list. Thanks maplewood Tesla!

Great experience at this location. It was also a nice change to see all employees following CDC Covid guidelines.

Very friendly staff, they knew their cars inside and out. Also, one of the most stress free experiences Ive had when looking for a new car.

Tesla does not stand behind their product, period. My battery (which is under warranty) has degraded by 23% and they are refusing to help in any way. I asked for them to work with me on the cost of a replacement pack, of which I offered to pay $5000 towards and was told NO. I then asked if they could work with me on trading in my car and purchasing another one and I was told NO, use the website. (the website offered 50% of what I paid for the car 1.5 years ago) This is not a car company, it is a sh*t show. The Maplewood employees are nice, but if all they can offer are worthless platitudes, it doesnt go nearly far enough.

My main computer screen went blank over the weekend and I showed up Monday morning without an appointment and they were able to immediately fix my issue without replacing any hardware. Great work and very courteous! This will be where I go from now on!

Nice car high performance

Talked with Sam about buying a Model 3. He was very helpful, polite, and upbeat. He suggested my wife and I take a test drive. It was amazing! I’ll be ordering ours soon.

Best car dealer experience. No pressure. People inside are just there to help you with the test drive and guide you through the ordering process on line.

Robert Hoke, the service center manager, has top notch customer service skills and diagnosed my cars issues quickly. The thing I love about Tesla is the communication. The car I had before was a german vehicle, and it took FOREVER for the service advisors to reply with an answer. With Tesla, they provide updates as the repairs are taking place. Highly recommend this service center.

Love the Tesla and love the service at Tesla. Great warranty, though Teslas almost never need service.

I picked up a vehicle at Tesla Maplewood yesterday (5/30/20) afternoon. The touchless delivery worked perfectly, staff was prompt and friendly, and all my questions and concerns were addressed. I will be happy to work with this dealership in the future.

Love our new car, love the service. Loved working with Sam and all of the great staff. They even put our license plates on for us.

Sam was AMAZING!!!! Stellar guy and KNEW his stuff. Definitely worth going to a store to get intel rather than online or on the phone

Walked in to see if I could get a sense of what the model Y was like. My wife and I test drove an X and sat in a 3. The minute the self driving kicked in my wife freaking lost her mind. She kept saying she felt like she was in a spaceship. Even after we went home she was all giddy and smiling.It was the best test drive I’ve ever had.After the test drive Matt, the advisor there, sat down and answered all of our questions about charging, costs, size, features, and more. He spent an hour and a half with us all together and ultimately we ended up putting a reservation in for a model y. It was a great experience and we are excited to join the Tesla community

Great advice. thanks

TESLA! Had a great time here, came to test-drive the Model X and Model 3. Thanks to Sam for being so friendly and welcoming - you are the man!

Amazing! These cars are like spaceships for Earth. This is what I imagined cars from the future would be like when I was a kid.

Helpfull staff, easy pickup!

Beautiful new service center. Very professional team.

I have been to 7 different tesla show rooms all over the country, as a soon to be owner and long term share holder. And somone that loves this company. I am disappointed with the with the attitude of the sales woman here she didnt care about helping me, and compared to the other stores showed a lack of enthusiasm for her job. I was really looking forward to stopping by a new showroom I havent been to.

Awesome customer service

Incredibly friendly and helpful

Super helpful staff. If they dont have the answer the will find someone in the building who dose.

Friendly and helpful staff.

Very friendly and helpful

Great staff and vehicle!

Very honest service.

I love Tesla!

I was just in to check out the cars.

Great

A dream car