The one hour wait time was worth it in the end. Dani was our tech and made our transaction go extremely smooth! She answered all our questions and concerns. It was an enjoyable experience during our time there. I highly recommend this location!

Walked around the store for half an hour without any help. I literally sat at one of their desks, and watched them help everyone else who walked in. Worked at Verizon before, and this definitely isn’t how it’s supposed to run.

We were given a 30 min wait time estimation. Unfortunately we didn’t make an appointment and chose this location because it was closest to us. We came intentionally during a time where it wouldn’t be too busy on a weekday but ended up waiting for an hour before being helped and then service took another hour and half. They even tried to talk customer into leaving by telling them it’ll be easier to purchase online and do a pick up, giving other locations they can go to, and advising them to make an appointment for another day.

The guy who helped us, his name is Chris. He was fun and super attentive and supportive.He was so talkative and very helpful. Would totally go back and have him help me. We had a very good experience ❤️

Worst customer service ever.I went into this store because I had damaged my phone slightly, they told me to call in or go to the webs site. Then shoved me out the door. Then my dad had to get his replaced and they told him to file a claim before they could help him. And they pushed us out the door again.Never going back to that store.

Service is always slow at any phone store but they do a good job of solving issues.

We went there for a new phone, and left wanting to file a verbal harassment charge against the Verizon employee we met. The employee named Chris that spoke with us on May 22, 2021 at around 3 pm, was EXTREMELY OFFENSIVE and UNPROFESSIONAL. Made us feel extremely uncomfortable and literally was making light of the fact that he admitted to verbally harassing us in more ways than one. He even said come back for more harassment, see you in two weeks. Chris continued to bring up all sorts of sensitive topics, when all we wanted was a new phone. Chris even went so far as to make fun of the fact that I worked for a religious nonprofit and asked me, and I quote, what are you even contributing to society? in a condescending tone. I would hate for anyone else to have to put up with this rude and pretentious salesman.

This store is pathetic. I was the only one waiting for service but both sales reps where on lunch and wouldnt help till they where done. Had to wait 30 min for help. Both reps shouldnt go to break at the same time.

They don’t understand what an appointment is. I made an appointment for 3:00pm on 6/2. I showed up at 2:55 and checked it. I was told they were busy and I was put in que and it might be 45 min. I was told there were three people ahead of me. I asked if they all had appointments and he walked away. After 10 minutes I asked when was going to be talked to as I had another appointment I needed to get too. I was informed that there were still 3 people ahead of me. I asked again if they had appointments and he walked away again. So I asked those who were waiting and they said no they didn’t have an appointment and just walked in. After 35 minutes it was my turn and the same gentleman who didn’t have a name tag said it wasn’t fair to make people wait? I said do you understand what making an appointment means and that your manager encourages making appointment, he said he was one of the managers and he doesn’t agree with the policy and has his own policy. I asked for his name and he said “how can I help you”. I stated by saying an apology for making me wait for people who didn’t have an appointment for starters”. He said he not going to apologize as he was following his policy and doesn’t agree with the policy the other manager uses?????? I’ve been a. Verizon customer for 7 days and might not make it to 10 days. I called Verizon directly to see what the policy was and was told the nameless manager was wrong and they would open a formal complaint…..? Why make an appointment at Maplewood store? Plus I missed my other appointment because I didn’t get out in time for a question that took 5 min. to get an answer to once “it was my turn in the walk up/appointment line!!!!” Nice work Maplewood Verizon!

Temporarily closed without any notice to customers who has an appointment that’s been set for days. Everything on their website still says OPEN.

Loved how Chris took care of us for being a first time Verizon customer!!

They did not help much. They should explain to you with a brochure service plan like a peace of paper. How its work and show you how there service you want buy or asking information. Not just tell you how it work with the service plan. With out any brochure service plan proof. What if they might lie to you a price service plan or they might not give the right service plan correct. Im not going to remember what is the service plan price. That just explain to me without any brochure paper to looking at it. Also i dont want to go back and ask them again. Like how the service work 🙄 again.

I dealt with Tou X. He was pretty welcoming for the most part. However the other sales rep was not at all and interrupted many times while he was trying to do his job.Not happy with that store at all. He was very rude and made me and my child feel uncomfortable. I tried to bring my daughter in the store after sitting in car for a while, they stopped her and told her she couldnt come in due to social distancing. Mean while there was a customer man and women and family in there. They told me it was because there situation was different and there child was younger them mine. (I felt that was awkward) they try to rush you out . While I was dealing with Tou the other sales rep who was rude came and interrupted us like I wasnt their. Go to another location or phone carrier they lack professionalism, Respect, Customer service skills and try to get you to get you to pay for extra phone plan services. You will feel unwanted and disrespected at that location. I dont know how they are still allowing that sells rep to still manage the store. Corporate needs to do something.

Knowledgeable Staff. Scott St this location is really a fantastic individual to work with. Recommend him for management to be honest

This is the slowest most incompetent Verizon store in the midwest !! They said the wait would be an hour, after 1 1/2 hours I asked how much longer ? was told another 15 min probably !! Not recommended at all

Its great covid protection it great and connections is better.

Very helpful, friendly, and informative service to get me everything I need

Wasted 20 minutes waiting outside. I dont understand why it would take so long. Was ignored while waiting. Dont waste your time go somewhere else where theres people willing to help you, like Best Buy its only a few minutes away.

Tou was a fantastic help in getting us a new iPad!

Very nice, great people, but was told by multiple employees that the phone I was interested in upgrading to hadnt been released, but it was listed on their website... Left with nothing and went home and ordered it online and got it within a couple days.

We went to Verizon specifically for this and was in stock a little spendy but well worth it my hubby loves it. The service was impeccable from the first step in the door and our service guy Thou was amazing he recommended things with no pressure to buy thanks Thou

Very disappointed in the service and lack of knowledge. I have wasted 4hrs of my time trying to activate my new phone and number.

Scott B. is a fun character to work with. He was able to laugh and have a good time with this crazy customer! It is so much fun to come to a store that knows your type of crazy and makes you feel welcome! Oh yeah and his co worker Chad, way to go! I really enjoy this store. Makes me feel awesome!

I was long over due for an update for my phone and wireless plan for my business. Customer service was great. I am not extremely tech savvy and Jake and the manager found out what I needed, listened to me and were patient in helping set everything up for me. I had a few questions and went back again later and the other employees were just as helpful and patient. While I was waiting for help I also observed that employees were very respectful and especially patient with their older senior citizen customers who also seemed to be as challenged in technology as I am.

I walked in and was greeted right away and they told me I would get checked in shortly as it was fairly busy, I proceeded to wait an additional 40 minutes and was never followed up with as I sat patiently and waited for other customers to be taken care of, I decided to leave because 2 new customers that came in after me were helped before I was even talked to again. Very disappointed in service, typically very good.

Bought the screen protector but because of COVID19 I had to apply it myself which was unsuccessful. Will have to return product

Quick, efficient service. Always knowledgeable and helpful.

I had the absolute worst experience ever at this store the last time I was in there on Monday February 11 I went in to get a Apple Watch and the guy I was dealing with said he was the manager and told me they had no apple watches which is fine but the guy was absolutely the rudest individual I’ve ever met and he doesn’t seem like he should go above and beyond for his customers I feel that is terrible and he should treat his customer like there number 1 he acted like he was the most important person in side Verizon and if I could I’d give him a negative rating he was that bad worst manager I’ve ever delt with in my life!!! Big thumbs down 👎 and I hope to get better service at another Verizon won’t be coming back to your store for a while hopefully he can learn to be a manager and treat his customers better like they deserve

They are great! Friendly and very knowledgeable. Im glad I switched my business phones over and Im going to give their landlines a try now through their free trial to possibly switch those over too.

Dont bother making an online appointment. They will send you an appointment confirmation and then meet you at the door and tell you to call Technical Support. I wasted too much time today driving out to Maplewood after Verizon called me and confirmed my appointment. The website policy of allowing limited customers into the store actually means no customers allowed into the store even if you follow COVID-19 protocol and are wearing a mask. Just dont waste your time coming here. Multiple employees standing around doing nothing but they wont let you into the store with an appointment. Save yourself time and frustration and just call corporate customer support.

Ask for Tommy... He is awesome. Im sure the other reps are great too. But Tommy took the time to help us out and get our service switched from Sprint to Verizon.

After the strict security requirements to get help (which helps us all in the long run), the staff is always helpful and knowledgeable about all their products. Ive bought all my Verizon products here since the store opened.NOTE: This store is owned by Verizon - not a third-party chain.

Went in for my work discount couldnt get. Cause Verizon doesnt offer it to people that have the unlimited data plan. Thats something worth going to T-Mobile for thanks they will offer it to me.

Terrible place! Do not shop here! They have no idea what they are doing and bad customer service!!

Quick and friendly service. The staff always seem to be very knowledgeable and efficient. I highly recommend it!

The gentleman that helped me was very professional and got a tablet and some needed products as well walked out very satisfied 😀

Ive never had a bad experience. Its clear Verizon has put a huge emphasis on customer service. Its why Ive been a loyal customer for 15+ years.

Typical cell phone store, went to buy a phone and they never heard of buying outright. The sales guy was nice but you can tell they get a lot of pressure to sell extra stuff. You wait for a half hour to just get a phone so they can try to sell you extra accessories. Never again!

Zero stars. I purchase a new iPhone 10 Xs Pro Max from this location. It turned out to be a used device that had been reported lost or stolen. The phone could not be activated. It took several phone calls and store visits to get the device replaced, and the replacement is not working properly because the number is now associated with a stolen device. Terrible customer service all around.

Brynne had excellent customer service and helped me find exactly what I wanted and needed.

Wish I could say that my experience was good but it wasnt. Not great customer service. They also couldnt put a screen protector on but said they could. Then once they figured it out, there were bubbles in and then they said the bubbles would always be there and that all of screen protectors were like that. Thats totally not true of course. They need to step up.

Ordered two phones to be picked up here and ran into some difficulties with setup. Eventually realized the SIM cards were placed in the wrong phones, even though the receipts were showed what we had ordered. Simple enough fix but shouldn’t have happened in the first place.

The guys inside the Verizon store were very polite and friendly. They gave me more than a fair deal for my galaxy S5 when trading in for the Note8. Absolutely amazing guys, keep up the good work

Wow. Excellent service by the staff and in particular Victor...on a phone question/issue that I thought would never get solved. It was solved in the matter of minutes. I couldn’t be more impressed with the efficiency, competence, and friendliness of the staff. Looking forward to buying many more items from this Verizon as I can count on the team here 100%.

The service was really helpful. I was trying to decide between two phones and they helped me to pick which one without being too pushy. They kept the entire exchange quick (I was expecting it would take a couple hours) and yet, I was out the door with a newly activated phone in under an hour. Will be going here again when I need a new phone!

Tommy was excellent! Answered all of our questions, offered all the products needed for our devices, and was not there to sell us anything, which I appreciate so much. Well continue using the Maplewood Verizon from here out.

The actual store is amazing, but our experience was not good. The layout is great. I brought my dad there to upgrade. They had an agenda outside of helping his needs. They didnt help guide his phone purchase at all and immediately offered a tablet device just for the fact that it was free. They didnt try to find a need, just get it because its free...with contract. They also offered us $100 in accessories for free, except the phones were just labeled wrong and rung up as $50 less each. They lied about the price of the phones to sell accessories. Not cool. Hope theyre better now; this was about a year ago.

My husband goes here but he said nice people very helpful

Staff was super friendly and helpful! I was clear on the information to getting the help that I needed in a timely manner. Thanks for the great service!

The moment my husband and I walked in they greeted us. Thai, one of the employees helped my husband and I and Thai did such a great job, great customer service and we are for sure going there every time we need help with our Verizon. Thanks to Thai.

The people are always nice and helpful I never walk out upset

Wouldnt know customer service if it bit them in the face. You should actually be open and have employees in the store during your posted hours, especially for scheduled appointments

Brin is the Bomb of this store. Solved all my issues, that all calling and texting couldn’t do.She is truly an asset to this store and Verizon.She with the waitAll the thanks; Ron R

We always have had great customer service here. We have talk to Scott Bain numerous times and he always gives us a ton of information and options. Verizon sales staff always know their product. We were with them for years, switched to Sprint where you never had the same sales person twice and they had limited knowledge. We went back to Verizon and have been very happy with not only Scott but the rest of the staff also.

Not impressed. Paid for next day shipping and it arrived 4 days later. But of course they were more than eager to take my $250 + an $1400 iPhone payment. Then they refused to help me. Not coming back and after I am done with this phone, I am not using Verizon anymore.

Wanted to go in but closed

Wireless shops are everywhere you look these days. The Verizon Store is a vastly superior Customer Experience compared to any of the local competitors in the same business. This location has a wide variety of devices and accessories available that you can get your hands on for a better feel. The staff worked together well as a team when faced with unique and obscure technical challenges with the new Wearable Tech.

I dont went for help for my new phone. Now my phone still is still not working

Quiet, no wait, Brynne was super helpful and knowledgeable.

Its hard to do business with you when you dont answer your phone during business hours. :( I amended my review because when my son got to the store, your staff member handled him brilliantly and efficiently. Apparently, you arent answering your phones because you are terribly understaffed (and thats why its not a 5-star review). Thank you for being responsive!

We always seem like an inconvenience in this store. Its the one that is closest to us... But if we have the choice, we drive to Woodbury.There is a high enough staff turnover at this location that many people here dont seem to know whats going on or how to help. That adds to an unpleasant experience.

Very helpful and knowledgeable. Why arent you on Verizon?. Go see Jeff. He will take care of you

Rep has failed to change my plan which resulted in having no data for couple of days.Also failed to communicate back after multiple attemps to contact the store. That was not a good experience for paying customers who rely on their data for work.

Corporate store. Nothing wrong with that, but every time Ive been in there the employees are rude and completely unwilling to even lay out the pros and cons of a phone without speaking to the customer like their a child - Ive visited this store atleast 2 dozen times. The attitude towards customers seems to be totally systemic, Ive been in there with others and its always a very similar experience.The second star is because they are able to functionally perform their job if you need.

Taio (sp? Sorry!) was super patient and helpful- thank you!

Great experience as I went in on Martin Luther King day and didnt have to wait. Customer service was amazing

Good experience here buying my new phone. I look forward to continued business in the future.

Kevin was very helpful and nice. Good customer service.

They do a horrible job here and take forever to get to the customers 😡😡😡😡 the GM Harry is very rude and doesn’t have any customer service skills !!!! I really didn’t appreciate the way he operates I hate that customer service is not important and I would never do business with a clown 🤡 like this at all

Friendly and helpful staff. Not at all put off by people coming in just under the wire. Friendlier than Sprint.

They are very busy and fast getting people in and out

Maplewood Verizon! Scott helped me out once again! His knowledge is awesome! Exceptional!! Thank you.

Fast awesome service

I am disabled and we were helped in the door and taken to a place to sit-after a wait, a man named Victor helped us as long as it took, which was about 2 hours! He was and still is very very helpful-I wouldnt have been able to get this phone! Im on my phone, a Google pixel 2xl, a Lot Thank you Victor and Verizon!Susan O.

Wurst Verizon store ever expect you to wait an hour and a half to do a simple one minute return

Ive been a Verizon customer for many years. I carry multiple lines for myself and my family.One of the ONLY ways I could afford to get new phones for myself and my family is the new every two program.. it allows me a new phone for as little as $1, to as much as $200 for a new model phone: With a two year contract renewal.On my last visit to this store, the salesman said that he could not offer me that deal, he said I had to get [my phone] attached to my bill in monthly payments. This way it will cost me over $450 for the device over two years.They just DOUBLED what I usually pay to get an upgraded device.Go online where you can lookup the honest price of the device you want. Dont fall for this predatory sales environment.

Very helpful and friendly staff the manager went the extra mile to communicate with another manager from another store to get our needs met it was a great experience I highly recommend coming here for your Verizon needs.

Excellent service! Helped us out and answered all our questions! Thanks Tommy!!

Great communication

The best experience I have had in a Verizon store, very fast and everyone was very helpful and polite. Fastest time have ever been out of a store, defiantly recommend!

Employee threw out the sim card we went in with and wouldnt retrieve it from the trash in the employees only part of the store. Had to leave without it.Information provided was not accurate and couldnt undo the changes made to our account 5 minutes prior in the store with us- made us call verizon main line to fix it.0 stars.

I was greeted immediately, but waited 15-20 min. for a tech. Very helpful, nice, knowledgeable staff.😀

Joe was great!

The customer service is great. Instead of being put in a long wait list, I was able to get in and out of here quickly with my problems solved.

Helpful, always aware of when you will get service, really worked hard to.reaolve my issues

Every time I come to this location there wont be a lot of people yet they are SO SLOW! Really annoying to have to stand around and wait for an issue so small. Wont come to this location ever again. Super annoyed

So far so good at this location, wait hasnt been long either time we went there. Friendly staff.

Helpful people. Helpful place.Got a problem? Go in and ask questions. BAM! Problem solved! There! Done!

I love coming here for help, its so not complicated, they know what theyre doing

Asked a simple question and I received the normal run around. Dead end after dead end. on-line support was terrible

Fantastic customer service, knowledgeable staff. We will be lifelong Verizon customers.

Thai at the Maplewood store was very nice and helpful.

The service and food was quick considering how busy it was. I recommend getting there when they open up. I like there specials.

Ive had wonderful service at this store. Dani is great!

Waited in line, was informed that there were 2 people ahead of me by the manager. Instead of waiting for the 2 people that was ahead of me, I actually was pass up by another 2. Wait time is horrible. They grab your name for the waitlist and they dont even bother to follow it. Waste of time.

Verizon has the best coverage, never have issues, prices and specials tend to be higher, but its worth more for being consistent.

There were six workers that day, only two was working. usually it is the asian guys. the white and the middle eastern guys just stood there and not help. i walked in and they just directed me to go to the prepaid section. i stood there for 1 hour and none of them came to help. i left the store and did not buy anything. went to a different verizon store. that one was more helpful. maplewood verizon sucks. they talk to you like you are dumb.

This store right by 694 has for YEARS treated me with respect and answered ALL my questions. If they didnt have an immediate answer, they went and found it. Im impressed that they DO NOT SHOVE PRODUCTS DOWN MY THROAT!!! This, among 100 other reasons is why our family has stayed with Verizon for the last 4 to 5 years. I could have switched. In my opinion, when you have the BEST customer service, best reception, best experiences, best warranties and best all around everything..why would I switch to a carrier that when I read the FINE PRINT on their ads..are full of BS? Its rather a no brainer. Btw..I have NEVER looked at my Verizon bill that holds 2 tablets, a smartphone, 3 lines, 3 warranties, roadside assistance, unlimited data, insane amounts of cloud storage, is making 5LTE

Ok

Love Verizon and love that there is a store close to me!