This walgreens deserves NO STARS and to be out of business. Their lines are pathetic, management is pathetic, emoloyees are incompetent, which is pathetic, and customers service is pathetic. I know the employees here must love their jobs to be working here; theres no other reason too. CORPORATE NEEDS TO STEP IN AND SOLVE THIS PATHETIC PLACE.

The absolute worst experience I’ve ever had. My spouse just got out of surgery and the actual surgery was faster than trying to get their meds. We were waiting for HOURS. They didn’t give us the entire prescription and they almost wouldn’t give us the ibuprofen!! The doctor is going to resend the prescription tomorrow to a different location. Avoid this place at all costs!!!

Horrible pharmacy techs. have no idea what they are talking about. i have worked at walgreens before and can say with confidence you don’t want to get your meds here. unless of course you would like to wait 6 hours for them to fill you med from when you’ve called. or if you enjoy always waiting in line. have had countless issues here and have only been with them for about a year.

Please go to any pharmacy other than Walgreens you’ll spend half your day just waiting in line

Encountered the worst pharmacy tech ever while attempting to get my prescription filled. If you value your time, energy, and mental health I suggest going somewhere else. Theres another Walgreens a few miles down white bear ave. I would go there before this one honestly.

Always great and fast pharmacy!

I really wanted to like this walgreens since it’s so close to home, but I’m over waiting 30 mins every time I come to get my prescription. I’ve attempted 3 different times to pick up my meds this week only to wait so long in line I had to leave. Then they call and say they’re going to put my prescription back. Even with “express pickup” you don’t get to skip the line since customers will just yell at you and the pharmacy techs don’t enforce it. I’m autistic, I’m not in the space to argue with people every time I get my meds. The employees here are nice but I think Walgreens just runs purposely understaffed to save their bottom line. I feel bad for the people who work here. I just called my doctor so he’ll send my rx to a different pharmacy.

I have made multiple online photo orders at this Walgreen and each time it is a disappointment. When making an online order, you will get a confirmation email stating they have received your photo. Then a second email is sent out that your photo is ready for pick up. When you arrive at this Walgreen to pick up your photo the employees usually state they do not have the photo. The only way they can look up your order is by phone number. Each time I state my phone # for them to look up they can’t find the photo in their computer system. Even though I have 2 confirmation orders via email stating the photos are ready for pick up. Apparently, they do not look up online order by confirmation #. I would not recommend printing photos here online because their system can never find your photos and send you false emails stating your photo is ready for pick up. I am disappointed in their computer system for sending their customers false information and their inability to locate online orders.

Great place to get prescription,s and cold and flu medicine. Quick shopping needs

Walgreens is a reliable place to get what you need in an emergency.

The ladies always greet you with a smile, the pharmacist was ever so helpful with my new medications, definitely a good place to shop

They always have what you need there grape variety

Great people work there. Very friendly and helpful.

Great customer service today, we needed to pick up a prescription and lanes closed and windows boarded up which we totally understand so we called and they brought to the car. We havent went into any establishment since covid so it was a relief to get curbside. So friendly and platinum service

Greeted on the way in. Found what I needed.

In 2019, I gave a 1 star review with these words: Waited in line 10 minutes (for a prescription sent 2 hours ago), only to be told it will be just a few minutes... like 20! SERIOUSLY?it appears they dont start to fill until AFTER you arrive.Bad service Walgreens!But today (June 2021), I called ahead for a new prescription, and it was ready when I arrived. Plus, the phone staff, as well as the window staff were pleasant and accommodating. Well done, Walgreens!

1. This is a pharmacy.2. They have ONE job3. They are bad at the only thing they do.This pharmacy used to me good at what they do. Now they are the slowest pharmacy I know of. When prescriptions are sent in by your clinic, I dont think they even begin to process the order until you get to the counter after waiting in line for 20 minutes (and 2 hours after it was sent in by your doc), then they tell you 15 or 20 minutes...then it isnt ready next time you go to the counter 45 minutes later and they rush to process it while you stand there holding up the line. There are plenty of other options for pharmacies within 1 mile. If you value your time, go elsewhere. There must have been a change in management in the last few months in the pharmacy. They are failing.

Horrible Customer Service. The Cashier did not give me back my change ($3) and when I tried to explain to her, she said “ I’m not even going to argue with you. I’m going to call manager.” I was taken back because first, I did not raise my voice or try to argue. Second, I was explaining in a respectful and polite manner. When the manager came and after explaining for the second time, he simply said “ Just give her $1.” Highly unprofessional. I have never experienced such bad customer service. At this point, it’s not even about the money, it’s about how they handled the situation. Watch out guys!!! They might just take your money too. SMH!!!! 😗😗😗😗*I HAVE TO RATE AT LEAST 1 STAR IN ORDER TO POST BUT IN ALL HONESTY, I RATE ZERO STARS!!*

Good location, had everything I needed.

Even though this is not my neighborhood Walgreens, I visit here quite a bit because Im in the area. Shoot, I frequent most Walgreens in the TC pretty often. Today I stopped in to pick up some medicine for my daughter and had an item to return without a receipt. Cant remember the last time - if ever - Ive returned something to Walgreens, but now I see why. One would think I had showed up in an orange jumpsuit.The cashier was looking at me like I was some kind of criminal, and said I had to talk to the manager. Long story short, the manager was a grumpy old man with not an ounce of friendliness or customer service and I said never mind and took the darn thing back with me after he mumbled and he and the cashier exchanged looks and said things back and forth as if I wasnt even standing there.I wont stand in a store and be made to feel like Im doing something wrong or Im some sort of criminal. If your return policy doesnt work for my situation, then say so with a smile and provide a little customer service. You dont humiliate and make people feel like that.I wont be returning to this location - EVER.

They did not give us enough of an antibiotic for our son. When called they insisted I gave the wrong dose and they gave me enough for 20 days when only 10 was full. I explained how I measured and what I measured and that the bottle they gave was not full like they are reporting. On top of the rude way I was treated, I dont think I can trust them to give the right dose and feel safe with them. Will never go back

Call ahead before you wait in line for a prescription. Even if you got a call, text or app notification that your prescription is ready more than likely its not. The line takes at least 30 minutes to just find out your prescription isnt ready and they dont know why you were notified it was. It will be another 20 minutes to fill it. The staff was rude and when called to complain to manager Nicole she is rude as well. Interrupts you while you are speaking and then raises her voice at you.

If I could give zero stars I would. 9/23 First off the 1st pharmacist(Duc) didn’t give us the correct medication for my son. We call back on 9/24 and they say yes, they should have mixed the flavor in the medicine. Mind you this is for a 3 year old. What kid likes to take any medicine. We call the store on 9/24They advised us to go back in and they can add the flavoring. We get there and they say they don’t know how to, and to come back tomorrow. What kind of people are you hiring? That don’t know what they are doing? They need to do more research on who they are hiring or provide the adequate training in order for them to be able to do their jobs properly. This isn’t oh I got your order wrong we will fix it next time, kind of error. This could have been a love threatening illness we are talking about here. The employees probably won’t even get any repercussions for their mistakes or not knowing how to do their job. The employees should probably be looking into a different profession. We had to drive all the way to the West St. Paul location. When we asked the pharmacist there, he looked confused as to why the people at Maplewood couldn’t do it. But thank you, to the very knowledgeable pharmacist at the West St. Paul who know how to do their job.

Customer service suck the automated service suck I will go anywhere else

Worst pharmacy in the area. Never fills prescription in the same day and never answers your calls. You are better off talking to a wall.

Youll grow old or die before theyll fill a prescription in a timely manner. Its been consistently getting worse over the years, but I think its perfectly reasonable to request a prescription fill in under an hour. Not here, might get it in 4-6 hours. Im done, taking our business else where.

Aint no shame in this place the pharmacy is wicked busy filling script after script for all you fiends with the phantom fibromyalgia. Next time u think youre too important to wait perhaps call ahead like the rest of us. Great job pharmacy people!!!

Absolutely useless pharmacy. Constantly backed up with mediocre staff.A high volume store deserves more available staff. Im sure its frustrating from both sides.

Do NOT go here. I wish I could remember the pharmacist’s name, but he is a joke. Not only did he continuously mess up my insurance (three times when I was paying CASH) and then he broke a vial of my medication and lied saying it was a “manufacturer defect.” Beware going to this place - they hire morons and will absolutely do anything to get away with being inept.

Really friendly people who work there!

Nice clean store. Lots of employees but theyre all busy doing planograms. There was 7 of us customers waiting to check out. Hence 2 stars.

This is the worst Pharmacy to do business with, They seem to be overwhelmed and the clerk staff is often rude and incompetent. They do not follow through on contacting you about your prescription insurance coverage as they promise to do. Requiring you to make repeated follow up calls with long phone wait times. My wifes medications run into the thousands of dollars a month and she has been getting her prescriptions filled there since 2005 and in the last 12-18 months their customer service has become terrible. I would avoid this Walgreens at all costs; there by saving your self long wait times and the frustrations mentioned above by doing business with a Pharmacy that in my opinion has totally lost its reputation for timely quality customer friendly service.

This is THE WORST Walgreens!! Twice I’ve tried to use them. One time had to have my prescription transferred to another one. And if you wait in line at the drive through they have NO PROCESS for the drive through. If the meds aren’t ready, DONT let the car sit there!!! Expedite come on! Sat in line for 30 minutes while one car was at the window. Finally gave up and went inside and the line was long.DONT GO HERE for your meds. The worst!! Management, figure it out!!!

Well I like it better when u all stay open 24hours. Because I work down the street at St John. Thank you.

Ive lost count of the times someone in the pharmacy tells me It should be 15-20 minutes, well call your name when its ready. 30 minutes later, theres a backup of people waiting--and getting-- their prescriptions and they never call my name. This Walgreens needs better customer service overall--the lines in front often move slowly due to cashiers who arent terribly good at their job--and a restructure of its pharmacy. I finally walked out waiting today, and I will be looking for a new pharmacy.Summary: poor customer service and understaffed. Consider there might be a reason why they seem to be having trouble hiring people.Update 9/1/18: I was wrong, their service could get worse. Run, dont walk, to any pharmacy besides this one.

Good

Waited two hours for a prescription, the prescription was faxed from the doctor and I brought it a copy. They said they needed to call my doctor to confirm that it was a real prescription. So I waited thinking it would take a few minutes. 2 hours later. Still havent talked to my doctor still dont believe it is a real prescription. No apology. They said this happens sometimes and I just took my business else where got my medicine in ten minutes at Target clinic. I have strep throat so it was just antibiotics. Waiting that long I missed when I was supposed to take my advil fever blew up again, shakes, exhausted. No way to treat someone who is obviously very sick. Never coming here again.

I came here at the behest of the local urgent care physician to urgently get a prescription for a migraine. He said I should go to the closest pharmacy and have the prescription filled because I need to take the pill ASAP. I have now been waiting over an hour and the prescription will not have any effect on the headache anymore as its too late. I still havent received it and the techs here seem incredibly incompetent and unapologetic about the wait times. I will not come back here ever again.

Terrible pharmacy service. I sat behind a car for 15 minutes (in the drive thru). Not sure why they werent asked to pull forward, but then I had to wait an hour for my prescription (on top of the 15 minutes to just be helped). One person should not hold up the line for everyone else. They need to be instructed to come back when its ready. Good grief!

VERY long lines to check out. Most of time there is only one person checking people out. I often come to Walgreens to get one or two things and usually wait in line for 4-7 minutes. This should not be the case for a convenience and wellness store. In fact, I wrote this review while waiting in line.

Probably the worst pharmacy ever. Long wait time, rude pharmaicts and technicians...look elsewhere

Love their photo dept! Good quality pics and helpful folks!

I always get the help I need and they are all very nice when helping me.

Slowest crap hole on earth. My prescription doesnt even need to be counted because its basically a stick of deodorant. They should be able to put it in a bag and send me on my way especially when it was called in prior to pick-up and still was not ready. They are also incompetent and rude. Wost customer service on the planet as well as dirty... Trashy dirty! They definitely need a restructuring at this place or just get shut down. My advice would be switch to CVS or a different Walgreens because everyone who comes here is pissed by the time they leave.

Never go here! They have the worst pharmacist. Every time I go, my prescriptions are never filled. They tell me to wait a few minutes, while they wait on 30 other people. I finally go grab a manager who cant even help me. He tells me it looks like it has not been filled. I came three hours past when it was suppose to be done! Im done. DONT GO HERE!

Left my sons insurance card at counter. I live far away so when I called the pharmacy about the card, they found it and mailed it to me. Thanks so much.

My 18 month old grandson has the flu. He was prescribed Tamiflu. The pharmasist or pharmacy tech refused to fill the prescription saying they were out. They were out of the generic and didn’t bother to check and see if the insurance would cover the name brand...It would. They also refused to search if other Walgreens stores had any in stock. Several phone calls later, the prescription is being filled by the pharmasist at the Roseville location who apologized for the interaction at the Maplewood store. I am really disappointed in the Maplewood location for their lack of customer service. I hope Mr. Hawkins, the store manager, sees this and reminds his employees that they are in a customer service profession.

Pretty typical Walgreens experience, but the saver is that they are open 24 hours.

Pleasant employees

The morning after acashiers are so slow and act like they do not have a care in the world. Just because they are at work already does not mean nobody else needs to get to work. They are so rude i cant believe a place like walvreens has such inconsiderate morans working for them.

I had my ill child in the car and I was swinging in to the pharmacy to get her meds on our way home. They told me it would not be ready for at least 30 minutes and to sign up for text alerts to ensure it was ready when I came to pick it up. I received a text 4 minutes after leaving saying that it was ready. We went to get it an hour later and it still was not ready, they asked me to drive around for 10 minutes and come back. Very disappointing.

2 broken bones 10 pain pills 3 days 6 hours to fill. WHAT A FRICKIN JOKE

Worst customer service I have ever experienced. They told me twenty mins (didnt verify my insurance when I dropped off) so I came back in twenty mins and my prescriptions werent ready because my insurance wasnt verified. When I questioned why it wasnt ready and just verified my insurance when I got back. He started yelling and throwing papers all over. Will never use this Walgreens again. Ill just wait the next day and use cub. And I still had to wait another 20 mins

2 of my kids have prescriptions that need to be filled every month and every month is a battle I really dont cate about name brands or generic I just want it filled and if you look at a history and notice they upped a dose and insurance isnt covering it why not find out what is different if you need a prior authorization tell people! So annoyed I am running to and from the dr office and pharmacy with a baby that has the stomach flu this is ridiculous! I am so annoyed

I limped into the store to fond some epson salts to soak my foot- i picked up the bag from the bottom shelf and realized it wasnt the kind i eanted- i set it down and got the next bag. As i turned and started down the aisle i heard an associate say couldnt even put it back - i realized she eas talking about me! I turned around to apologize because i dont usual do leave stuff on the floor- then i heard her and another associate talking about my kind ! Tjis continued as they eslked thru the entire store- i was mortified. She even followed me to the checkput counter! She gave me a displeasing look and went back yo the cosmetic counter. I dont thonk i will be returning- my husband will still use the pharmacy- but i feel the rudeness there is enough for me- moving to CVS

The Pharmacy staff is very professional and very friendly.

The pharmacy here is the worst Ive ever been to. Please people dont go here its just a headache.

Super slow service especially at the pharmacy.

Im sooo done with this pharmacy! Every month they have a problem filling my scripts, Ive now been waiting 20 days and I still dont have all my scripts!

Wester Union Machine will waste your time

Wouldnt sell me smokes even with identification. Said I needed the plastic card

Horrible experience. Awful customer service. I will never be coming here again.

I like the store but I dont like the walgreens pharmacy delivery. Because when I called the my pills in and have them delivery they dont come . I have to call again.

Rude, rude, rude! Rude in person and rude on the phone. I wouldnt send anyone I care about to this pharmacy. Store personnel are very nice but the pharmacy staff are horrible, awful, mean people that obviously hate their jobs.

Prescription wasn’t ready when promised. Staff was ok nothing special.

Had to wait over an hour

Drive-through service is extremely slow tonight half hour waiting then the items weren’t ready

Always helpful staff

Pharmacy was such a long wait what a joke

If I could zero I would the pharmacy is horrable hey told my it would take 15 min to fill and Im going on 45 min still dont have it and they havent told me anything worse place ever

Tons of merchandise, friendly staff

Good service