UPDATE... Unit was installed, runs super quiet. Great wash AND dry. VERY HAPPY. 😊 We had a great experience. The staff was quick to answer all our questions and they were very knowledgeable. They helped us compare many different dishwashers, from features and options and across all price-points. We were able to make an informed decision and received an excellent value on the GE unit we purchased. Great coverage for an extended period of time was a bonus value, and delivery and installation options are quite flexible. Very happy and cant wait for our new dishwasher to come in.

Michelle at the Marion location is great! She went above and beyond to help us get a fridge during a stressful time. Thank you!

Appliance Wizard is Amazing!!!My husband & I were in search of a refrigerator repair service in the area. When I called Appliance Wizard, I was greeted by Lana who was very nice & helpful in setting up a service appointment for our refrigerator. I few days later I called to change the appointment, & Lana was very accommodating. On the day of the appointment, Sheldon, the refrigerator repairman, called before he arrived & was so pleasant. Within 3 minutes of looking at our ice cube maker, Sheldon diagnosed the problem. We were thrilled to finally get an answer, after quite some time being frustrated with the problem. Sheldon was so professional and quite the expert on refrigerators. My husband & I were extremely pleased with Sheldon’s knowledge & friendly customer service. Appliance Wizard & Sheldon are Number 1 in our book!!

My mom got her washer fixed from here. They said they needed to order a part, then she waited almost a month for the part. Then whenever they finally get it in, she waits another week for them to come. Which is fine, but the guy who fixed her washer didn’t even finish the job. We had to call someone from another company to come fix her washer because apparently it’s hard for somebody to do their…job? Weird. Anyways, I don’t know how the reviews are so high. Extremely disappointed.

I have purchased my refrigerator and my washer and dryer from Appliance Wizard. It is a great business. The folks that work there are well informed about the appliances they are selling and are also customer friendly. The environment is welcoming. I have had very positive experiences at both the Marion and Carbondale stores. I highly recommend them!

I live in a small town and it is sometimes quicker to get deliveries to a business rather than my house. I went to pick up my package and the gentlemen there were nice. They also had some nice appliances for sale too. Check them out!

Had the part we needed. Friendly staff. Got my car hit in their parking lot by an older guy. Lol. This store is a good store

They were friendly and courteous. Id recommend them for any of your appliance needs. Reasonably priced too.

Appliance Wizard, The Short Version: They are slow to repair your appliance and are money grabbers that will pick your pockets along the way.The Long Version: We were repeat customers that have had Appliance Wizard fix several of our appliances that included: washer, dryer and refrigerator. This has been our typical experience with the Appliance Wizard. An appliance stops working, we call Appliance Wizard to come out and fix the broken appliance. Appliance Wizard on average takes at least one week (sometimes longer) to schedule a date to come out to repair our appliance. Appliance Wizard does not schedule a specific time but a timeframe instead, so you get to waste a period of time from 1-4 hours of your day waiting on Appliance Wizard to show up. Appliance Wizard then shows up, looks at the appliance, tells you its broke (as if you did not already know that), they have to order the part(s) that usually take a day or two to arrive. They then charge $100-$200 for showing up and not fixing the appliance. Appliance Wizard then schedules you to wait another one-two weeks before they come out again to finally fix the appliance for another $150-$300.Update 8/3/2021: We recently had Appliance Wizard fix our refrigerator. It took the usual two weeks to fix it. Then it broke a few days later ruining all of the food stored in the fridge. Appliance Wizard indicated it was a bad part they installed and they came out another week later to fix it again free of cost as it was covered within their time frame of fixing it. I will never, ever use Appliance Wizard again. I will assume the extra expense of purchasing a new appliance as part of the cost of not having the aggravation of dealing with Appliance Wizard ever again.

Love this place is so nice to see the product and get delivery for the same day.

My son and I went to look at what they had to offer for washers and dryers. They were very friendly and knowledgeable. They have both new and used appliances for sale. I will definitely go back and I highly recommend this place for your future appliance purchases.

Sheldon, the Appliance Wizard technician, was excellent: he was prompt, well-informed, courteous, and very helpful. He explained the problem we were having with our refrigerator -- a clogged drain in back of the freezer -- and gave us a couple options to consider: thaw it out (it will clean itself) or have him unclog it for us. Because the refrigerator needed cleaning anyway, we decided on the first option. In 15 minutes, he was on his way to the next customer, leaving a very satisfied one behind. When we have any further problems with our appliances, we will be back in touch. Thank you! -- and Sheldon -- for the outstanding service.

I was in shopping and Staff was very knowledgeable and friendly.

Sheldon is very efficient at diagnosing and fixing the refrigerator. Very polite and the job was done in a timely fashion

Great experience!!Knowledgeable and courteous staff. Michelle was very helpful and had us on the road with a great used washer in less than 15 min. A great relief after given the run around by Lowes and Sears both over the course of the past 3 days.Thanks again Michelle

Patty with the Appliance Wizard went above and beyond today to help resolve a claim I had with American Home Sheild. Thank you again, Patty and hopefully Ill be in soon to purchase a new refrigerator!!

I would not recommend this business. They were very rude on the phone and not the least bit helpful when dealing with warranty issues from a product that was purchased in August 2020. I was informed by the manufacturer of an upcoming appointment then when Appliance wizard did not arrive in the allotted time I called Appliance wizard only to be rudely informed that they do their own scheduling and have nothing to do with scheduling from the manufacturer under warranty. Very poor attitude from their female service manager.

Our oven element went bad at the house we rent at the lake. Called and had repair Tech Sheldon come out and discovered it needed to be replaced. Had a new one installed within the week since he did not have one on his vehicle. Sheldon was nice a prompt.

Your salesman colten was really helpful

Excellent customer service! If you buy an appliance from The Appliance Wizard they really stand behind their warranty and give you top notch priority repair service. They also price match! Best appliance company around to buy from! The owner is a stand up guy and will go out of of his way to ensure his customers are happy. If I could give 10 stars I would!

Sheldon was very knowledgeable and repaired our washing machine expertly and quickly. He was on time, cleaned up the work space after he was done and even helped replace the built-in shelf covering the tops of the washer and dryer. I couldnt ask for anyone better!

Sheldon did a great job! Personable and efficient in the repair. Great communicator. Give this guy a raise!

They finance you through crooks. You can pay it off in 90 days they say but you’ll have people calling you saying you leased it. $500 dryer for $1200, ain’t happening. Avoid

Sheldon knew exactly what he needed to fix our dryer. He ordered the parts, they arrived quickly and he installed them. It is working great again. He is friendly and professional. I also appreciate that they call ahead of time to let you know they are on their way.

Sheldon came to our house to check out our washer. He is friendly, knowledgeable, polite, helpful and explained the problem he found. We are very pleased with Sheldon and the people who set up the appointment. We highly recommend The Appliance Wizard.

Our washer suddenly stopped working over the weekend. We called Monday morning and they said they could come between 12 and 4. Someone was at our house by 12:30 p.m. Sheldon was our technician and he was very pleasant. He was able to reset the washer and getting it working again on the spot! Thanks Sheldon!! The Appliance Wizard is a great company to contact if you need help with any appliance.

I have to say that I have been very, very impressed with The Appliance Wizard. We purchased our refrigerator from their store in Marion, IL 4/2019. We recently had an issue with our ice maker (factory defect) and we had to have a service technician come to look at it. Sheldon was very kind, courteous and efficient. He had to come on three occasions to complete what ended up being a total ice maker replacement and was very timely and always called to inform us when he was on his way so we didn’t have to wait around all day at home. We will definitely purchase from their store again in the future. They stand by their equipment and have the best appliance service technicians in the area.

They charged 40 for a part that everywhere else charged around 10-15 bucks. Obviously we was not aware of such a big price difference. We thought it was a our heating coil that went out and the lady was kind enough to test it for us to make sure we wouldnt be wasting 60 dollars for a part we wouldnt need. After we brought the correct parts back and had them tested we then paid for the new ones they said we needed and obviously decided to take advantage of our lack of knowledge for what we where shopping for. Would get our money back but we had already bent the product due to the angle it had to be put into our dryer so since we are not scumbags we are keeping the now damaged product. I will not ever come here again and will very much so be telling others of this.Response from the owner28 minutes agoDear Ms. Sweatpants, we are sorry you feel cheated by your purchase. It does seem though that we went far beyond what would have been necessary in a normal retail environment by testing your items, for free I must say, not selling you an element that you originally came in to purchase that you did not need and selling you the proper parts for your repair which we had in stock for your convenience. If you somehow find this to be bad customer service Im sorry.Dear Owner,I appreciate the feedback and also the LADY who did her job correctly and provided good customer service. Something that is always EXPECTED for FREE from any retail establishment. I fail to see how anyone went above and beyond their normal job but gold star for HER. I had also acknowledged the customer service was good in my previous post and will once again point out the flaw is the greed not the fake smiles.Have a nice day,Ms. Sweatpants

🙂 Very pleased with The Appliance Wizard! Parts were ordered and arrived before I knew it. When scheduling a time for repairs, the staff worked with my schedule and were very flexible. My technician, Sheldon was polite, skilled, and worked quickly/efficiently. Definitely will contact The Appliance Wizard again for any future appliance repair needs.

Sheldon did a great job, he was on time and always called to let me know he was on his way.

Sheldon was very helpful in finding the problem with our ice maker. I was really happy that he called 20 minutes before arriving to let us know he was on his way. Very nice guy

Todd was our technician. He was very knowledgeable and worked very hard to fix our refrigerator. This was a very tedious job. We wanted you to know Todd is a good employee.

Washer part was ordered and my washer was back to working promptly. Service was excellent and our technician, Sheldon, did a great job installing the part and explaining how to prevent a problem in the future. Excellent service from start to finish.

Sheldon was awesome!!! Kind, friendly and worked efficiently to repair my sons washer during our hectic week!! To top it off, the repair was inexpensive!! I called in the morning and they scheduled me for the next day but called within an hour for an earlier time due to a cancellation. Its our sons wedding week so appliance breakdown was not in the plan. Thank you so much Sheldon and Appliance Wizard!!

Sheldon came in and took care of my dryer and got me back up and running in no time. He was friendly, even petted the dogs. Great customer service!

New refrigerator less than 90 days old. Second time tech had to come out. First time freezing things in cooling unit. Second time same and ice maker quit working. Sheldon fixed the ice maker and then had to order and replace control panel and temp monitor. Both were done in 3 days. Hope this is the final fix. Sheldon was efficient, on time for appointments, called ahead to notify he was on the way.

GREAT STORE LOCATIONSLARGE INVENTORYPLEASANT EMPLOYEESSERVICE WHAT THEY SELLNeed I say more!!!!! 5-stars!!!!!

TODAY IS THE FIRST EXPERIENCE I HAVE EVER HAD WITH APPLIANCE WIZARD. I WAS VERY IMPRESSED WITH SHELDONS KNOWLEDGE. HE WAS VERY EFFICIENT AND THOROUGH WORKING ON MY MAYTAG WASHER. I WOULD RECOMMEND THIS COMPANY TO ANY ONE. THANK YOU SHELDON!

Sheldon did a great job of diagnosing our dead oven. Also provided advice on purchasing a new one. He was very considerate and careful with our cabinets and flooring as he worked. If I need appliance service again I will definitely call him!

Sheldon did a great job replacing our ice maker. I will definitely use Appliance Wizard again.

Sheldon was very professional, he was on time and he was very nice. I am very happy that we have this service in our area.

Sheldon the technician knew what he was doing when he came to fix my dryer. He got the part ordered and installed it in under 10 minutes. Sheldon was nice and polite throughout my experience. I would recommend him to fix your appliances.

Thank you for fixing our Washer Sheldon! Awesome that you guys already had ordered the part we needed even before you came to check it out in person! This momma was so thankful there was no down time for washing clothes! : ) Thanks again!

Sheldon just serviced our GE range and it works great, Very professional and on time

Bought new washer Dryer and stove. Great people!!!

Sheldon came and was a nice and friendly man. He answered all our questions and was very helpful. I wanted to wipe out the bottom of refrigerator while he had shelves and drawers out, so he waited while I did that. I certainly will recommend Appliance Wizard and Sheldon to friends and family. I also liked that he called when he was on his way to our house and arrived promptly. I don’t like when you wait all afternoon and don’t know when repairman will arrive.

We struggled for some time wondering if our new LG refrigerator was too loud while producing an ear piercing high pitch squeal while running. Sheldon made his first visit and properly identified the compressor was on its way out. In a matter of just a few days I was notified the parts were in and Sheldon was scheduled to make the repairs. Sheldon did a great job, was very conscientious and meticulous of his work. Our refrigerator has never been so quite.

I was in need of a stove really. bad.I called the Appliance Wizard and spoke to a. real sweet girl,by the name of. Carly .She sent me pictures of different electric stoves,,sat up my financing for me and had it delivered that afternoon by two very nice young men,,Kyle and Phil who were very nice also. Hats off to The Appliance Wizard, and employees.I give them five star +

I take great pride in repairing everything in my home. When it came to my washing machine, I swallowed my pride and called The Appliance Wizard for help. Sheldon arrived within the scheduled time and quickly diagnosed the issue with my machine. He let us know what the total repair cost would be, which allowed us to weigh our options. I was very impressed with the speed and accuracy of his troubleshooting skills. Thanks for your help.

Sheldon is always exceptional when he comes to install or service our appliances. Today he installed a part on our trash compactor. As usual he did a thorough and professional job.

Our tech (Nick I think; can’t remember his name) was very professional and worked hard to repair our dishwasher. I would definitely recommend Appliance Wizard if you’re considering a repair.

Our washing machine quit working. I contacted The Appliance Wizard and they scheduled a date and time for a technician to come see what was wrong. Sheldon was the technician they sent. He immediately discovered what was wrong and ordered the necessary parts and returned the following week and fixed it. Sheldon was very professional and friendly. I highly recommend The Appliance Wizard

Sheldon came out today to look at our dishwasher since it wasn’t working. In 5 minutes he had it fixed and was done. Very fast and friendly service!

Outstanding service by Todd. He repaired our LG dishwasher. He was courteous and professional!

Best appliance store in the area

Great company, very professional and polite. We had a few issues with our dishwasher, they sent their technician Sheldon came out and took care of the problem quickly for us. He knew exactly where to look, what to do and how to fix the issues. Love the Appliance Wizard and highly recommend them!

After a little frustration occured contact was made with the right people and everything was made right. The refrigerator works great and I will do business agian when the time comesThanks Carl

Sheldon was very courteous and accommodated my schedule when I was running behind. He did a great job fixing our oven.

Our LG quit cooling and we called The Appliance Wizard. Sheldon came out and quickly identified the compressor as the problem. They got the parts ordered and Sheldon was back within a week. He went above and beyond to get it working, cleaned the coils, and replaced the compressor. Its working great now!

Sheldon is a very nice person and did an excellent job. I give him 5 stars. Thank you so much

Sheldon was a tremendous help. He came to check on the repair, ordered parts on the spot, and was available for questions/answers when needed. Made the repair easy.

They actually were a bit earlier than mentioned and was much appreciated. Technician was ver professional. He completed all work in a timely manner and got my fridge to work. I would recommend The Appliance Wizard!

Sheldon was professional and prompt whenever my compressor went out on my new kitchenaid refrigerator. They submitted the warranty for me and my new fridge arrived today. Couldn’t have went any smoother. Will use in the future and recommend to family/friends.

Sheldon was great - he came out in midst of this lock down, diagnosed problem with my 3 month old whirlpool dishwasher, fixed it promptly. Everything was put back in place. Thank you.

The repairman called and asked if he could come earlier. Very nice man. He said that I had fixed the problem myself but he ran checks to be safe. Only charged a minimal service fee. Well worth the piece of mind. Very honest repairman. I would use this company again.

We highly recommend Sheldon, a technician from Appliance Wizard!!!!!!! After having several technicians from three different places not able to fix our ice maker, Sheldon then came out and within a short time diagnosed the problem within a few minutes, fixed the ice maker, and it is still working great!! Today Sheldon diagnosed the problem with our dishwasher!! Sheldon is professional, an excellent technician, and certainly deserves a raise!! If it wasn’t for Sheldon’s expertise, Whirlpool was at the point of replacing our refrigerator so Sheldon saved Whirlpool a lot of money! If you want expert services, please ask for Sheldon for any appliance repairs!!

Excellent service and extremely helpful! Sheldon was wonderful. I highly recommend them.

Sheldon was very professional and did a wonderful job. I would recommend fully.

Sheldon was timely and professional. He was able to get the washer fixed the same day!!!

Sheldon fixed my washer and dryer for me and he was so nice and helpful!

Sheldon did an excellent job fixing my warming drawer just in time for the holidays! Thank you!

Just had Sheldon from Appliance Wizard, Marion, Illinois complete an install of ice maker water line. Very complete and courteous. Thank you for a job well done.

Sheldon was prompt, friendly, and got right to work. I was more than pleased with the service and will call the Appliance Wizard if I have need of any repairs in the future. Thanks.

Sheldon was great! He found the problem with my dishwasher, within 5 minutes! I highly recommend him!

Sheldon did a great job fixing our dishwasher. Very helpful and fast!

Sheldon was punctual and did a good job on our dishwasher. I would not hesitate to call them the next time I need work done.

No communication with sales staff. I ordered an electric range and was told that it would be delivered in two weeks. After three weeks, I called them and was told that it would be in the following Friday. Still no range, called again and was assured that it would be in the following Friday. No range Called on Monday and no range, asked for a refund, was told no refunds on special orders, even though they reordered it without my knowledge. Over four weeks to get a range that was supposed to be in in two weeks.I could have bought a similar range from Lowe’s at the same price, but I wanted to buy from a Mom and Pop Store.....what a mistake. The Lowe’s range was in stock and free deliveryThe Appliance Wizard did end up delivering the range and waived their $70 delivery charge because of the inconvenience

Sheldon did a great job fixing my dishwasher. Was prompt and efficient. Thanks!

Outstanding service..thank you Sheldon for your professional knowledge and a job well done. Would highly recommend you to anyone.

Horrible service and their warranty’s mean nothing. .They will bend and break the rules as they please. The technician is extremely rude and not customer friendly. Save your money and go else where. Why would I put combustible things in my dryer? People work too hard to get ripped off.

The Service Mgr Sheldon was polite and call ahead before arriving.He assist my problem and was able help to fixquickly.Great Job!

Our tech Sheldon took care of us. He ordered and changed out the computer on our stove within a couple of days. Great guy and very professional.

Sheldon was courteous and knowledgeable. He explained everything. Excellent service overall

I purchased a washer dryer combo today and was very pleased all around. I was given a very fair price and same day delivery. Brandon and Marek went ABOVE AND BEYOND to remove and set up the new unit in a very small closet. I could not be happier. Thank you very much. J. G.

Sheldon was fast, knowledgeable and friendly. Couldnt ask for anything better!

Sheldon was a great help with our new dish washer, taught me more than the owners manual. Thanks again and I would recommend Sheldon and the Appliance Wizard.

Sheldons knowledge, willingness to make everything perfect and his punctual arrivals were appreciated. Above and beyond was his explanation for all the work he completed. If you need service, ask The Appliance Wizard if Sheldon is available.

We are thankful to Sheldon for taking the time to really see what it took to fix our dishwasher. We had another repair company look at it a few months ago and they said it was fixed but it broke again just a few months later. Sheldon was very friendly and very professional.

Did a wonderful job, the oven works great and he did the repair less than 5 minutes. greatly recommended!

Sheldon did a great job fixing our washer.

Sheldon from the appliance wizard. came to find the problem with my 2 month old stove. He was in the door and immediately proceeded to look, search, etc for the problem. Got my stove back up and running. Friendly technician and great service. If anything else ever goes wrong with my stove again, I would want Sheldon to be the serviceman.

Sheldon came and worked on my refrigerator! He did a great job. He Was it in an out in a flash!

We tried buying a used chest freezer, but they had none. They werent interested in taking my old non functioning fridge of my hands and while they would take my fathers working chest freezer that needed a little repair (new door seal), they not only wouldnt give him a penny for it, they couldnt be bothered to drive all the way (6 miles) to Johnston City to get it. Needless to say that despite the recommendation of my best friend, I wasnt impressed.

The staff is very knowledgeable and helpful. They have a great selection of appliances. Although I think the appliances are a bit pricey, they do come with a guarantee.

Don’t go here for repairs!!!! I had to give one star because no stars was not an option. I called and had the repairman come out to fix my refrigerator. It was an older man. He didn’t bother to listen to the problem. He got out his screwdriver and pride all the lights out. Then he said he couldn’t fix it. He didn’t bother to look at the code the fridge was flashing. All he told us was is couldn’t be fixed, after he scratched and pried all the lights in the fridge. I called Mid America in Carbondale. They read the code and fixed the fridge. I will never use the Appliance Wizard again. Call Carbondale!!!

Sheldon was very friendly and was able to fix the issue with our refrigerator quickly.

We went through our home warranty and they hired the Appliance Wizard to inspect & fix our washer. It is now a month & a half later and our washer is STILL broken. They have been out six, seven, maybe eight times now to work on it and still the issue has not been resolved! Spoke to the manager (who was very nice) and she assured me they would get my washer fixed, sadly, I’m still without a washer. I’m at whits end & have resorted in having to purchase a new washer. I would never recommend this place to anyone.

The best Customer service and very educated

Nice people

Terrible service. They came out to fix my dryer didnt put it bck together its coming apart and making a lot of noise. They are terrible about working with you on a time to come out as well that works for you.