Could not have asked for a more pleasant purchasing experience. Wendy, Internet Manager, answered all of my questions fully and promptly. I worked with two wonderful salesman, Josh and Tyler. Both were kind, knowledgeable, and patient as I made the decision of which car to purchase. I highly recommend this dealership. I also recommend their service department, as my first visit was smooth and quick! Thanks Shapen Toyota!

Our car broke down on a road trip over the summer and we were fortunate enough to be just across the street from Shapen Toyota when it happened. The staff were so kind, letting our family take over their waiting room for 7 hours while they drove to another town to get a new radiator and staying late on a Friday night so that we could continue our road trip!

Hands down today was the most pleasant car buying experience, Ive ever had. Big thanks to Josh and his team!! Everyone was so kind! Josh was very knowledgeable and listened to our wants and concerns! I am highly recommending, if your in the market for a car to go see them! I am now a proud member of the Toyota Family!

Kyle was great showing us car and test drive!

They got it right!!! Big ups to Josh @ Shapen Toyota in Marshall Tx. 2021 Rav4 w/the Blackout Package.. Gonna hit the highways in STYLE...Thanks ShapenToyota you delivered as promised

Like always in past and present. I had another positive experience at Shapen Toyota Service department. Oil change this time and as always they do a great job inspecting the whole truck while changing my oil and at a great price.. From the service desk to the ones who change my oil. Thanks.

Shapen has been the best!We didnt purchase our Toyota there, but they still treat us as part of the family. Kelsey and the service department team are aces!

I just want to thank everyone at Shapen for this delightful experience in buying a new car. As a first time buyer I am ecstatic to be driving my car home today and I really appreciate all the help i received. Thank yall so much for the experience 💓

I previously had a bad experience with a local Toyota dealership, but we purchased a pickup for my husband at Shapen almost two years ago and are still happy.In a position of needing a car in a hurry, I worked with Tyler Best to purchase a Camry. I was able to get the car I wanted for a great price and Ryan, the finance magician, was able to get the note where I wanted.No pressure from anyone and they cared about what I wanted. I will ALWAYS recommend Shapen Toyota.

My experience while purchasing my vehicle was great. However, I have repeatedly called and or spoken to employees at Shapen Toyota requesting service about issues with the vehicle I purchased. I have been told on 3 occasions that someone will call me back to no avail. They can not be bothered to call and respond to my questions. I suppose my next step will be to call Toyota to file a complaint. What ever happened to good ole customer service. This has been my worst experience with a car dealership.

I have never had great service at a car dealership. I never like going to dealerships. Salesmen are generally very annoying. This dealership was great!! Tyler was our salesman and he couldn’t have been nicer. He never bugged us when we left and I left three times. I bought a car and I love it. Everyone there was very helpful. I will go back and I will tell everyone I know looking for a vehicle to go to Shapen Toyota.

Josh and the whole team are awesome! Great service! Love my truck! Thanks guys!

I love this dealership and the Shapen family. They treat everyone like friends/family. Would recommend them to everyone! Keep up the good work! 😊

A friend of mine referred me to Shapen as a result of 2 bad experiences I had with other dealers. As a single female I was not taken seriously at some dealerships and others just treated me as if I had never purchased a vehicle before. From my very first encounter with the staff of Shapen (April) I knew this would be the place to help me trade in 2 vehicles to get one I specifically wanted. April did a FANTASTIC job of making this process as convenient as possible for me and also referred me to Bo, my salesman. Bo truly went above and beyond to exceed my expectations and still is even 3 weeks after my purchase. From start to finish with this car purchasing process the ENTIRE TEAM of Shapen Toyota has truly been amazing to work with and I guarantee I will make future purchases with this great group of folks. Thank you Bo and April for all of your hard work.....you guys are the BEST!!!!!

Bought 2 cars from Billy Flowers. No haggle what so ever. They stayed late to accommodate our schedule and seriously they had the best/lowest retail price posted to their cars compared to Houston and Dallas and other surrounding cities. Couldn’t be happier with this place. And to top it all off... the cars we purchased were so clean and made them feel like new. We would not hesitate to use these guys in the future!! Thanks for easy website and communication and customer care.

The team at Shapen Toyota continue to surprise me. They genuinely care about what the customer is trying to achieve and go above and beyond to accommodate. Even after the sale. I recently bought my 3rd vehicle from them and everyone from sales to service has been great to me, my family and my friends I have sent to them.

I have never had a better experience in buying a car then I just had at Shapen Toyota. Everyone at Shapen Toyota in Marshall Texas was so helpful and pleasant to deal with I drove to marshall from Shreveport. It was well worth the trip. Thank you Shapen Toyota

We had a very poor experience with Shapen. Started off yesterday, 3/9/20. I saw a vehicle listed on their website that I was interested in trading in my current vehicle to purchase, so I contacted Shapen to confirm the vehicle was still available. The sales person I spoke with confirmed availability and set up an appointment for today, 3/10/20, for me to come look at the vehicle, and I gave the sales person my contact info so he could contact me if needed. I explained to him that we live over 2 hours away from the dealership so we would need the appointment to be later in the day due to our work schedules. Everything seems good so far, but... Later yesterday afternoon, I had a question about the vehicle and called Shapen to speak with the sales person I had spoken with before, but hes not available, no big deal, I leave a message. No response from him yesterday. I call back again this morning. Again, hes not available, so I leave another message. Wait a few hours, no response. We are starting to get in a bit of a time crunch, so I call again and ask to speak with someone who could answer this question for me, but that person is not available, so I leave another message... that makes 3 voicemails left... Still no response, but we have to get on the road or we wont be able to make it to our appointment. We drive all the way there, only to find out that they sold the vehicle we were interested in about an hour or so before we got there. I explain the situation to the sales person, at which point he asks if I had been offered to put a deposit down on the vehicle... No, the sales person I spoke with over the phone never mentioned that option. I explain that that vehicle was literally the only vehicle we came to look at, at which point he tries to offer me a much more expensive vehicle than the one I was interested in. I declined this offer and went home. Im not mad that I wasnt able to get the vehicle I had wanted... this issue is about customer service. Im livid about the fact that they didnt bother to return my calls, didnt bother to notify me that they had sold the car I had an appointment to see, and then tried to upsell me to a much more expensive vehicle... Downright lousy customer service!

The entire staff at Shapen Toyota went out of there way to find us our new 4 Runner. The owner Ken, assigned Bo our salesman to us, and he was in constant contact while looking for what we wanted. Ken checked in to ensure we were satisfied at every step of the process. Once the deal was finalized, Wendy took all our information by phone, and the day of the final transaction was the smoothest ever. It took longer to drive from Shreveport to Marshall, than it took to finalize the deal. This is the way car buying should be. Great job by all at Shapen Toyota,,thanks guys.

Ive bought many cars in my life and if your like me you hate the car buying process. Well not here. These people ROCK! What a pleasure doing business with these folks. You wont be disappointed.

Ken Shapen, Bo & Ryan are the Toyota Team you can count on for the best selection, service & price on a new or used Toyota car, truck or van. We purchased a new Tacoma TSS and love it. You should give them a try.

This is a great dealership with really great people. I have purchased several autos through Ken Shapen over the years, always a fair price with no hassle, followed up with great service. Give them a visit, you won’t be disappointed!

Always friendly and fast service. A local mechanic suggested some repairs to my 2014 Tundra but I wanted a second opinion. I told the service manager at Toyota of Marshall what I was told by the mechanic. He could have easily taken advantage of that but he didnt. Not only was my local mechanic wrong, but the repair was much less expensive. Toyota of Marshall has gained a customer for life. Honesty and Integrity are two things I value above price, but its nice that the price was lower as well. Thanks Toyota of Marshall and Service Manager Bill Knight. Ill definitely be back.

While my initial experience with Shapen Toyota was distressing, I do applaud the efforts of my salesman, Wade, to rectify several grievances with the Toyota Dealership. I would not have originally recommended this dealership to anyone. However based upon their efforts to correct an unpleasant experience, I would purchase from Shapen again in the future.

Love these guys. Had the best experience when my Toyota Highlander hit some steel on I20 and it slashed our back tire.The guys were simply amazing and worked to get us back on the road. We are heading to Dallas Texas from Savannah Georgia.We have a truck to buy and will trade our highlander in within 6 months. They will get all of our business!Thank you. Thank you. Thank you.RegardsLori Collins CEOSavannah Coffee Roasters

Bo was a huge help, even though I ultimately didnt purchase the truck he was helping me with (you snooze you lose).

Lovely staff! They really care about making sure their customers are taken care of by going above and beyond.

This was my second purchase from Marshall Toyota. The sale, service and support were so good with my first purchase that I had to return for my next car. Their web site is user friendly and very easy to navigate. You can see/know virtually everything about the car or truck youre interested in before come by for a test drive.The sales and accounting staff are very knowledgeable about the cars, warranties, financing, etc. Everyone was friendly and helpful. The best part of the process is their low pressure approach! They explain your options and graciously accept your response. When I need another car - I will be back!

Bo and Wendy went above and beyond to make our car buying experience a BREEZE! We purchased a new Tundra in August and then a new 4Runner on New Years Eve. We drive from SW Louisiana to do business with Shapen Toyota and will do so with our future purchases as well!

UPDATE: THEY CALLED MY PLACE OF WORK TO TALK TO A MANAGER TO TELL ME TO REMOVE MY ONE STAR REVIEW. YOU GUYS ARE INCREDIBLY UNETHICAL. IF I OWNED THIS DEALER I WOULD BE EMBARRASSED!!!!Bo knew we were coming from Dallas to purchase a vehicle. We arrived to the Dealer and find out the fender flares are off the truck not a big deal if you tell me ahead of time that you hand to paint them I would have been fine with that. Do paperwork and pay for the truck then we wait for an hour to find the truck was dirty and my sales guy Bo scratched my window on the new vehicle with a razor blade taking off the as is sticker. Completely disappointed. Not to mention we were leaving and my wife following me in our car you have no tag! Just care about your customer a little bit Bo.

I had an excellent experience buying my Camry. April and the whole staff was so helpful and made the buying experience easy.

Danny Coles Marshall Toyota is awesome! Interactions with sales, finance and the service department were very pleasant. The internet department offers you the best price upfront. The service department is one of the best we have ever used. They make you feel like a person instead of just being a purchase.

Staff are friendly and informative also will work out plan to help you financially. I appreciate everything that the staff done for me to make my visit there remarkable.

So was working on a deal, send pics of my trade, and rep was working on numbers, said she would call back and 2 days later.....absolutely nothing!!!! Never heard back from anyone...if this is how you treat customers....you just lost!

Great place to do business. Service is first class. Kim and Trey are amazing. Shapen Toyota is the only place in East Texas to buy and service your Toyota! Thanks Ken Shapen!

I had a wonderful experience while in the market for a new car. The staff is amazing and answered all my questions with no issue. I would recommend them to anyone.

Everyone was super helpful. I really enjoyed my first car shopping experience. They were extremely nice.

I never knew buying a car could be a memorable experience until I went to Patterson Toyota. The sales staff was not only knowledgeable but courteous to boot! Id recommend anyone in need of a car to visit this dealership.

Love my LandCruiser. Our purchase went so smooth, and the price was much lower than other dealers. Have only used service once so far, and it was great.

Excellent customer service, very knowledgable about the cars and features of each model/package. They listen to the customers wants and needs and do their best to find exactly what youre looking for. We ran into a couple of unexpected snags with the vehicle we were trading, but Jordan Williams and John Howell handled it like pros and treated us with respect and fairness. Thank you for making a fair deal and treating us right.

The service advisor was amazing!

Salesman was very rude .. We asked is it was going to be a hard credit hit and he told us they w ouldnt do a hard credit hit til they were sure they could work with us and we were looking at banks ..i asked him again to make sure they werent going to do a whole hard hit and he assured me he wasnt.. two minutes later I get an email to my phone that says there was a hard hit to my credit so he flat out lied .. stay away from this place. I dont mind a salesmen but cant stand a liar.

The dealership’s new owner, Ken, has a great sales and service staff. I’d highly recommend to any looking to buy a car or get their car serviced.

The folks there have always been very fair with me. They are always very professional and friendly. They never fail to answer any questions I may have, and they keep the explanation in human - speakso I can understand.

These scammers got me in with winning ticket, but it was all a fine print lie. I will never do business with them now. Waist of gas. Small selection with high prices anyways.

If you are in the market for a new or used vehicle I would highly recommend Shapen Toyota because of their friendly and knowledgeable staff.

Sales & service staff are so easy to work with ! Would highly recommend to anyone shopping for the perfect Toyota car, truck or SUV!

Best place I have ever shopped for a vehicle, no pressure, family friendly and just all around a great group of people to do business with. You wont be disappointed everyone in the store is super nice and seem to love there job

I recommend. New owners and much better than previous.

Very knowledgeable staff, thank you to everyone who help me out the other day!

Im really annoyed! Apparently they dont know what detail means here and while Im waiting on my car to get back a lady comes in to complain about how they just washed it not detail it so when mine came out I checked and it was not touched on inside and I been here over an hour !! I only give 2 stars because the sales guys I dealt with where alright !

Lost my keys and delivered my truck unwashed. Will never use them again.One momth later, I noticed that they removed my licence plates and installed their license plate frames. HOW DARE THEM. They didnt have time to wash my vehicle, but somehow found time to deface it without my permission or knowledge.Lets sum it up...They lost my keys so they are unreliable and incompetent.They listed a carwash on the invoice that they didnt do...so they are dishonest.They defaced my vehicle by sneaking their licence plate frames on my car without my knowledge or permission...so thet are disresectful and unscrupulous.Just a great place to take your car...right?

Thank you Chad Streed and Colt. for excellence of service, a very good experience, very helpful in the process of my new purchase. Also Stephanie Barber at Patterson Truck Stop Longview Tx. She was amazing as well. I would recommend either of these companies for your next car purchase.

Danny Benage values his customers, and treats his salespeople like family. Im happy to call him a friend. There is none better in the business

To Whom It May Concern:After getting bad customer service at Loving Toyota in Lufkin, TX, I emailed sixteen other Toyota dealerships in the East Texas area to see if anyone else would like to sell me a 2014 Toyota Tundra. After several dealerships responded with their best prices, there were two that stood out from the rest.Danny Cole’s in Marshall, Texas and Fred Haas in Spring, Texas, both came in with great prices and one came back with an offer on our trade-in that we could not turn down. Danny Cole’s in Marshall, Texas end up saving us $6,723.00 more than what Loving Toyota in Lufkin, TX offered us for the same 2014 Toyota Tundra and the same trade-in.Fred Haas in Spring, Texas also offered us best price on the 2014 Toyota Tundra but their offer on our trade-in was $2,000 less than what Danny Cole’s offered us.So, long story short, if you’re looking for a great deal at the best price, go to Danny Cole’s in Marshall, Texas or Fred Haas in Spring, Texas. Both of these dealerships are professional, know how to treat a customer, and will offer you a fair price on a new vehicle.Best regards,Brandon Weeks

I recently purchased a 2013 Dodge Ram from Patterson Dodge in Marshall. The radio which controls the heat/cool vents and all bluetooth was slow and went out completely after a few weeks. While they were selling it to me they said it would still be covered under manufacturers warranty but when I signed I was informed that I could not get that but had to go with an all-inclusive extented warranty, which would cover everything! I SHOULD HAVE WALKED! When I took my truck back they told me it was not covered in their premium all-inclusive warranty and that it was $1800 to fix the problem or $650 for a refurbished. I blame myself for dealing with such a deceptive company. DO NOT BUY FROM THEM!

Great brand, great service, always a pleasure to talk to Ken himself!

Pleasure to do business with. Would recommend to my friends.

They got my mama a nice car :)

We started looking for a 2014 Camry Hybrid and went the internet route. We ended up shopping with Marshall Toyotas internet manager Greg Johnston. Greg was a pleasuring dealing with and once we struck a deal on the options and the pricing on the car we wanted, he handed us over to Jim Sievers. Jim was easy to work with and kept us informed throughout the process of finding and getting the car delivered to the dealership. I have purchased several new Toyotas and would have to say that the process at Marshall Toyota was the most pain-free of them all.

Great place to do business. Service department is always fast, and friendly.

Danny Coles Marshall Toyota was one of the quickest most helpful experiences Ive ever had in buying a toyota. We drove from Louisiana over to get a particular model and not only did they have it brought up to us from another city but they filed the title and license directly for LA on the spot. The entire dealership made sure that we were set up and ready to go. Right down to setting up my daughters iPhone with the car computer and even answering questions about her warrenty driving between states for college.I will definitely be back for our familys next vehicle, because of course, we will always need a toyota.

Untrustworthy and felt ripped off afterwards. Brought a new suv from them. They said they will mail me my title. After a week, they tell me I owe them an additional 1.5k. If I didnt pay, no title. Crooks. Leave with the title or dont pay.

I had a positive experience at Patterson Toyota of Marshall. I limped into the dealer in a 20 year old heap and left in a new Camry.

Service Department try to sale you all types of extra products when you just getting a oil change..

Service before during and after the sale! Great hometown dealer!

After purchasing my Rav 4 from Danny Coles Marshall Toyota, I feel compelled to share my wonderful experience with this dealership. This is the third vehicle that we have purchased from this dealership and will NEVER deal with anyone else. Not only does EVERY one of the staff there treat you friendly, they go out of their way to make you feel important. One Saturday, I had a low tire indicator come on so I drove out to the dealership only to find the service department closed. The owner, Danny Cole, not only opened up the bay doors, but he personally checked my tire and filled it and regrettably told me that I needed to take it to see if I had picked up a nail or something. He was so apologetic about not being able to break the tire down himself, that I actually felt bad for him! On my second, free maintenance checkup, (oil change and tire rotation) they not only had me out of there in 30 minutes, but had also washed and vacuumed out my car. I LOVE the service that I get here and will NEVER deal with another dealership again.I am a VERY SATISFIED CUSTOMER!

Ive removed my bad review for now. The dealership is trying to help. Ill post an update later.

Very pushy, lie to you, wouldve liked to punch the guy I felt with in the face.

Sending out scams like the Money Carlo game. Do you really think I would fall for that?!

Went there for a free gift. Not worth the 1hr drive - at all!

Big lot. Friendly people

Usually order all of our parts here never bought a car here before

Clean friendly knowledgeable

Great service

Good people

Excellent

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