If any live Verizon employees read this, please contact me. Ive called you four times today, been bounced all over, including the big tech center which cannot help me! All I want is a sim card and to activate my new phone

I had a great experience yesterday with David’s customer service. He was very busy assisting plenty of customers throughout the morning all on his own, but he still managed to help me with my complicated and lengthy process with my phones (yes there were three phones involved). I hope Verizon recognizes David as a valuable asset to the company. He was multitasking and he greeted every customer as he acknowledged them walking in the store. I am very happy with the service since other stores in the past did want to assist as well. David was great!

Super simple, had an old IPhone needed to be put onto my plan and it was quick and easy.

Just got me a new note 20 ultra! I like the workers here. Very helpful. Answered all my questions

This place has such great employees! Kassandra was awesome and got us exactly what we were looking for. She made us feel like home with conversation!

Long wait times, not enough staff. The staff they do have is extremely knowledgeable.

Had an awesome experience getting my new phones! The whole staff was awesome!

My husband and I bought new phones recently at the Stanwood Go Wireless store. Samuel H. was our consultant (he said he was filling in at this store). He was the only employee working that day and did a fantastic job!!! I would like to commend him on his excellent customer service. Sam greeted each person immediately as they entered the store. He was able to multi task and handled all of his customers needs with patience and a positive attitude. He took the time to answer all of our questions...and there were a lot. Thank you, Sam, for making our cell phone buying experience a positive one!

Store manager Jessica is awesome! She explained everything in detail and really set me up with a great deal. Highly recommend this location! And the store on 116th since she manages both

IF I COULD LEAVE NO STARS I WOULD. VERIZON HAS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. YOU WAIT ON THE PHONE FOR MORE THAN AN HOUR AND SPIN YOUR WHEELS ANSWERING ALL OF THEIR QUESTIONS ABOUT WHAT SETTINGS YOU HAVE ON OR OFF AND NOTHING EVER GETS RESOLVED. I SIT HOME AND WATCH MISSED CALLS COMING ACROSS MY PHONE AND IT HASNT EVEN RUNG....JUST GOES STRAIGHT TO VOICEMAIL BECAUSE OF SUCH BAD SIGNAL STRENGTH......NEED TO GO BACK TO T-MOBILE.

My phone was stolen and they will print & help me with everything I need for insurance. Love that they will do all that for me.

Went in to finally switch to Verizon. The staff was very helpful and friendly. The manager Jessica came out and helped us when the rest of the employees were with other customers, she was great and made the process of switching to Verizon with all new phones very fast and easy. A++

Went in to help my mother try to find a cheaper phone plan then her current one. Unfortunately they were not very helpful. The employee that was helping us came off rude and uninterested. My mother didnt know her pin code for her account and they told us they couldnt change anything on her account if she didnt know it, which wouldnt have been a big deal if they werent so rude about it. Since we couldnt change it at the time I figured I could at least see what other plans were available so if we did manage to figure out her code for her account then we would know a cheaper plan to go with, but they told us she had the cheapest plan they had so there was nothing we could so. Well I checked on it after we left and it turns out there were a few plans that were cheaper and would have been a much better plan for my mother. But instead we just switched her to another provider. If they would have actually helped us at all we would have just switched plans but they didnt seem to care about helping us out and just seemed to want to hurry us along so wed leave. And this seems to be a common thing at this location, as Ive had similar issues over the years with my dad as well as my own phone plan. Id recommend avoiding this location of you need help with your account at all, other locations are more helpful

Thank you all at Maryville state Avenue Verizon store. Debra led my service, great job. Your store has been welcoming and very helpful & patient for me us older people, slow & not so techy. Thank you Debra!

Had to wait for a long time before I was helped, and was there probably a half an hour before anyone asked what I needed. Once they got done helping others got my new phone and all my stuff transferred. This store does seem a little over priced.

I had a horrible experience. I went to the store and a guy did a bunch of stuff to my account to make a promotion work 2 months later I get a $90 bill for something the agent did. Today 1/16/20 I go to the store and the agent inside she tells me that there is nothing she can do about. She was extremely rude and did not care about me as a concerned customer or a long time verizon customer. She sent me to go to some corporate location in twin lakes. I don’t wanna spend my off day running around to different locations, when this is the one that did it. I am very appalled and will never come back. She is not a good customer service person and I hope she is not a manager. Disgusted!

Awesome customer service! Definitely recommend this store for any Verizon needs!

Manager Cory and employee Ryan solved my cell phone dilemma and Im a happy camper! Cory went over and beyond in helping me as a customer leave his store satisfied. And Ryan was awesome to work with. Very knowledgeable and personable! Thanks guys!

If it were possible to give a 10 star rating I would. Chelsea and Corey were awesome. Chelsea was helping me with a phone that was a bit outdated and essentially was able to get me the phone of my dreams while keeping my payment at a minimum increase. She was very thorough and extremely knowledgeable. She knew exactly what she was doing. Corey was a great help as always.I truly appreciate the one on one spectacular service Chelsea gives. She is what customer service is all about. From great humor to that personal touch, she is honest and goes above and beyond in service. I have been a long time customer with Verizon, for many reasons, and now I can add Chelsea as part of that equation.

The staff here is great! Soooooo helpful and willing to go out of there way to help you through whatever problem you may have. 2 thumbs up for this Verizon location!!!

They treat little old ladies like myself very well! I have a hard time understanding how to work my phone and they really helped me out! I forget the gentlemans name that helped me, but he was so great!!

The worker named Justin was very helpful and very knowledgeable! Im so happy with my new phone!I highly recommend this store 😊

Working with the management team was great, Jessica helped out with all of our problems and got us out the door really fast. Excellent customer service.

Nick did an excellent job getting my daughter up and running again with her new phone. He was very patient and understanding, and he explained everything to us during the process of setting up a new account for her. Thank you, Verizon, and Nick especially! 😉

Went in to upgrade my phone and Colin P. Was amazing! He answered any and all questions that we had, worked with us to find the best options and generally just went above and beyond to make this a wonderful experience! Incredibly nice person with amazing customer service!

Becca is a excellent employee. She goes way above & beyond the ordinary to help her customers. Excellent employee. She is a great asset to your company.

A huge THANK YOU to Colin!!! I needed help with a billing issue and even though this was not your area, you went above and beyond. Your customer service was over the top and they are lucky to have you! Keep up the great work and Thank you again!!! :)

LOVE this store!!! Everyone was extremely knowledgeable and helpful. They really look out for your best interest! I couldnt be anymore happier! Jesse is amazing, ask for him!!!

Truly the best experienced Ive received at any store. Corey managed to go above and beyond what my expectations have ever been. Thanks for the greatest and most-friendly experience. I recommend all my family and friends to this store. ~appreciated customer forever.

They seem to always be helpful in this store.

Big selection, great service. Better than Verizon deals, plus trade ins. If you need expert help, come here. They are in Albertsons parking lot. The staff is very friendly, and helps you get everything setup, including data transfer, contacts, and shortcuts.

The difference between a 4 star and a no-star for this store is one thing - the manager, Jesse. We had to go in today to return an iPhone 6 Plus that had an issue with the audio system. Several calls to tech support prior to today found the best bet was to go back to the store and exchange the iPhone. But one of the guys at this store felt empowerment and importance and wasnt about to let that happen, regardless of policy. Never, in his 20+ years, had he ever heard of such a problem, and proceeded to throw his arrogance around. Calmly did Jesse resolve the issue. His low-key professionalism not only defused the situation, but restored our confidence in the product, and future dealing with this store - as well as save face for this blow-hard employee in front of other staff and customers.Id give them a 5 star for Jesse alone, but this one employee is just horrible, and must be a pain to work with, as he did his best to berate a fellow co-worker in front of us when he asked him to take over our issue. Step in Jesse again to make it all ok.Thank you, Jesse, for your professionalism and kindness on both fronts.

Jesse and the store manager went above and beyond assisting me with a phone issue. I highly recommend this Verizon location.

Amazing customer service and each person always knows the products.

They are so helpful and good at checking in with everyone when busy

Young man was very knowledgeable and very helpful. He answered all of our questions to our satisfaction

Corey is absolutely wonderful. I came as a very mad customer about my phone and he made me super happy afterwards. Great help and very entertaining and enjoyable. I am a fan of that location. Thank you

I think store staff is very professional, helpful and courteous. I was helped by Damon and Kelton and they are a great addition to the team. I really have a great experience with both of them. Thank you for all your help.

Im leaving this message for any management to know that I came in tonight with a real problem my phone died I couldnt get it on in Jalisa help me and got my phone working her customer service skills are Beyond I wish everybody was like her.not to mention I will continue to refer people into the store to see her and the store manager is the customer service was well beyond anything I would have ever imagined thank you so very much and give to us a big atta-boy for everybody shes an asset to your company.I also have a background in sales when I walked in it was a very warm and inviting environment I felt comfortable and didnt even have to wait more than 2 minutes Jalisa multitask and took care of me and another customer at the same time solving all my problems I wish the rest of the retail World behaved and acted like she did with such skill and professionalism thank you again everybody at the store.

Ethan was super nice, very helpful and we will be going back to him for sure!

Sam was SUPER helpful! He effectively and efficiently made sure we had the best devices and coverage for what we needed. Highly recommend!

Everyone was great !!So helpful and friendly!Yes we will be back.

Customer sevice was wonderful. Jesse Hanson handled all of our questions, phones, accounts professionally and efficiently. He is personable and friendly. Everyone in the store is pleasant. Were customers for life. Thanks Jesse!

Sam was great at helping me, I would and will tell everyone about Sam and to get help or a new phone from him. He was a great help and helped me understand my new phone. Thank you Cher Finley

Damon at this location is amazing! Always helps me get the best deal. Is very friendly and patient as I had 3 kids with me he needs a raise!

Jessica is very helpful. The store seems clean and well organized. I would reccommend this store to anyone needing freindly, helpful servfice in purchasing a new phone.

Julissa and Jessica did an amazing job getting me taken care of!

Totally understanding and helpful on all issues thank you so much

I purchased a phone and tablet here. Phone wasnt even five months old and one of the sales kid was replacing the protector and clean my speaker out. He was using a paperclip. I asked him what the hell you doing. He replied that this is the way we clean them. (Ok)? Well I get home and a friend calls. I cant even hear him somethings wrong with my speaker. I am usually called the guy at the counter and told him you f***** up my phone. He said come on in. I showed up there 30 minutes later. The managers like we wouldnt have done that and called me a liar. the kid came out from back and said yeah he did that but he didnt mean to. The manager still didnt believe the me They wouldnt give me a new phone because they said it was over $750 and there is nothing else they could do except go under warranty. So thats what we did. Then come to find out these are remanufactured phones. What a crock of s*** dont buy from these people. Also the guy that sold me a screen protector. He said anytime it breaks just bring it in and it is 100% free replacement for the life of your phone and tablet. Well my phone is not even years old. I went in to replace the screen and the lady said we dont carry that one because it is a old and out dated and if you had your phone for more than 2 years we dont offer replacement anymore. I said how is that? It is not even a year in a half old and the salesman said lifetime replacement? If thats true she said then we will place you on a list and call you when some come in. Well it has been 5 months and I havent herd back. So I just bought some on Amazon and the company that make them has no problem honor in their lifetime warranty. Just a word of advice dont buy any extra stuff from that store especially if it says warranty. Save your money buy directly from the manufacturers or Amazon they back you up.

Jesse was EXTREMELY helpful guiding me through a long process of switching to a smartphone for the first time. I thoroughly enjoyed the experience, which I didnt think would be possible in a retail environment! Looking forward to working with him again for any future phone needs!

Easily the best experience I have ever had getting a new phone. The staff is very fun and helpful!!

Yeah, definitely NOT coming back to this location! My Bf and I came in today for an upgrade, stood around and waited for a while. While we were waiting and looking around 2 other people came in and were seen before us. Dude looked right at us knowing we were there first and still took the other people that came in after us. They all seemed extremely disorganized. Plus they didnt even seem to have any cases out for the phones we were wanting to get upgraded to.

Damon was awesome! Great customer service! Its well the wait. I would greatly recommend this store.

I need to let you all know that I have had the best sales experiences with Samuel at verizon. He was polite, covered everything I needed to know and some things I wasnt aware of. So a huge Thank you to you Samuel. Yes I will be back .

Nothing to complain about, rep that help me is a wiz at multitasking. Bought two phones there will go back

I went in to get my daughter her first phone and Jesse helped us above and beyond, to get everything taken care of. Service at this location is fantastic. Thank you Jesse for making this as painless as possible.

If I have to do something with my phone or service.. I come to this store. And I always ask for Damon or Kaitlin... they treat me well... great friendly customer service and quality information and service

This store is my go to. Im taken care of every time I come in by each employee. I typically work with Damon and katlyn but their newest employee rylie has been a great help to me too. Im so happy with my new phone and the efforts the store went to to make sure all of my pictures transferred and providing me a deal within my budget. You guys rock!

Had to wait for quite awhile as there were only 2 employees working and it was busy. But, the customer service representative who helped me was very nice and knowledgeable.

It was time to get a new phone so I went here and they dont have all their phones on display. The guy helping me was nice but didnt seem knowledgeable about the products. When I asked questions he didnt know or had to ask several times. He seemed awkward and stiff. I like the phone I got but wasnt thrilled with my service.

Damon stayed until 10pm to help me get a phone. A hour after closing! Customer service is a skill that he doesnt lack. Ask other people walk in the store he could have ignore them and continue with the sale but he mutli-task and help everyone and resolve everyones issues. He was a one man show and he needs to be recognized for his hard work for Friday night!

Excellent customer service and a great experience with Verizon! Sam was an amazing help and helped me setup my phone and taught me how to use it

Exceptional service. Jesse the assistant manager provided great deals. Great environment. I recommend this store over any in this region.

We went to GoWireless for a After Christmas gift to each other consisting of NEW phones. We were assisted by Michael Fish on the choices of phones and options at the store. Michael was VERY helpful in our choice of both the phones and accessories we upgraded too. We will DEFINITELY recommend GoWireless to our friends and family!!!

These folks are CROOKS, was toldonly way to get a discount was to buy their insurance that I could Cancel after 3 months to get discount from $149.99 to $49.99 which is what Verizon customer sevice quoted, they then told me i needed to have my credit pulled in order to get the 2 year Contract in which the Girl Rep completely ignored my request to have this done i merly asked what a minimum score might be as i have a $450,000 mortage, again ignored. When i shared with them that trying to make people purchase insurance to get a discount was illegal they became defiant and would Not give Owner info for me to contact and register my complaint. I will gi out of my way to share my experience with this store as often as possible,

Samual was excellent! I got the max amount for my old iPhone 7 and a great deal on my new iPhone 8

Ive had VERIZON service and phones for 20 years but with a smartphone I need help and training. They are so kind and helpful at all times.

Got everything I was looking for and then some. Great customer service! Samuel H. is an awesome rep!!

Nice store but the sales person who helped me seemed most interested in helping whoever would be buying that day. Clearly commission sales. They were busy and the wait was excessive for only have 2 people on staff.

Came in to just ask questions about the Samsung watch because I was planning on buying it I was in there for 10 minutes there was only one other person in there with me and 2 employees no one talked to me or asked me if they can help me so I left I will be spending money else where locations

Overpriced. The charge surcharges as well. Online or the actual Verizon store in Smokey Pt is way cheaper. This place wanted 150 more for my last phone.

2 employees only and wait time was 2hrs..are you kidding, stay away from this storeunless you have no friends to talk to.

Horrible customer service this morning walked in to pay my bill, waited a few minutes. Not even a hello it will be a few minutes or anything. I wont be back to location ever. Went to Everett location and they were great!

Corey was amazingly helpful and went above and beyond getting us the best deal possible. we walked out with two new phones and two tablets for the price of just one iphone6. thanks Corey!

Great customer service and help with tech issues. Great staff every time!

Amazing customer service and always helpful. Fish and Ryan helped me solve my problem and we had fun while we were at it. My favorite Verizon store!

Samuel assisted me in setting up my new Verizon iPhoneX, and I commend him on his excellent customer service and patience. I purchased my new phone the day before at The Bellevue Collection in Bellevue WA., and they said that it would take over one hour (which is ridiculous) to transfer the data from my old phone to my new one.I cannot believe with the amount I paid for this new phone that they could not be bothered to help me with this next step.It took Samuel 15 minutes. Thank you Samuel!Rose

Waiting time for me 1:45 hr other s 3 hrs horrible,they closed 2 stores in our neighborhood,tried calling before I went to the stores.Waited way to long thats why I went to the store why only 2 people working when its so busy, time poss to change

They were very good and polite about what they Took their jobs serious and I took care everything I a**

My experience was awesome at this store. All employees were very friendly. Cory is a great sales person

Based on the reviews I was hoping for a great experience. Needed a new phone so I went to look at what they had and hoped to walk out with a new phone. The sales person didnt know much (though she had only been there 2 weeks). There were no prices listed. She couldnt tell me how much stuff was and couldnt explain the benefits to verizon edge (new way to pay). the other person continually took over the computer even though my person was using it. My sales person then just switched and started helping someone else without giving me any information - such as prices. So I just walked out. Not sure ill ever go back...going to Costco this afternoon.

Kathan did super job helping me with my phone and hooking up my newTablet and she was just wonderful I would come back to your store any time I need anything a great experience thank you.

Great service! Corey did a great job handling a family of 4, upgrading all of our phones. I will be back!

Becca was fantastic and helped me get into a new phone very fast and was very kind even though I was grumpy when I first came in.

Its at the Verizon store in Marysville was exceptional we finally found some of the knows what hes doing and he even talk to down to my language so I can understand and help my wife who is not computer literate and found the phone with she loves and were solving some other issues with iPhone so Im extremely pleased with the service I get here in fact were keeping his car in your pocket for future references

Ryan Wilson was wonderful. Very helpful. I will come back and send family and friends in.

We had great experience with Mason in the Marysville store. He was very helpful and informative.

Slow! 1 person to help a dozen people....

Ok

Best every served by Corey and he set me up and gave me the deal of my life very social environment his coworkers were very helpful too.

Jesse was awesome this store was one of Best I have been in! ! I would recommend this store to all my friends.

Terrible! Do not be fooled! This store is not Verizon! They will miss lead you and they do not follow Verizons customer service standards. Go to the corporate store on 116th in Marysville if you are interested in Verizons service. Youve been warned! Good luck

Do you need a reliable store for your phone? We have found this store to be the most helpful and they are very pleasant and courteous.

He was a nice guy. Really easy to talk to and understand the information he is telling me

Nick at 221 State Ave in Marysville WA helped me when I awoke one recent day to find that my phone was not taking a battery charge. I find mobiles frustrating but Nick was fun to be around, personable, helpful, and offered open insurance enrollment as an option. He got the iphone charged again, backed-up my icloud info, and gave me the technical support telephone number. Good thing--because the next day the iphone started reverse-charging (!! Draining battery when connected to chargers!!) and actually died completely in middle of my call with the technician. Whew -- got a new phone mailed out. Thanks Nick and Tech Team Antonio!

We came into the store to transfer from T Mobile to Verizon and Michael fish helped us immediately and gave us different ideas that would help get us the best deal and were very pleased with it and we highly recommend verizon at this store

Motorola? Lenevo? Samsung? I dont like people adding themselves as developers on my Phones :( I have been through ENOUGH... Whitehouse SERVER Me....

This store is busy but I have had a great experience here! James is great at customer service!!

The employee was so helpful and very friendly. He was very knowledgeable.

Tiana was very patient and helpful. The store isnt so full as to be stressful. Good experience.