Very responsive. Called at 3:30 PM on Thursday, tech on-site with part at 9:15 AM Friday. Eric (tech) called evening before and morning of appt. Eric repaired dryer in 30 minutes on-site. He was most courteous and efficient. I have found my new appliance company for all needs! Office manager/owner was most helpful and responsive!

This company goes out on behalf of lowes warranty contracts. Its just a little after 7:30am and I am getting a phone call. I try to lookup what the number is and dont see any results in google indicating who it belongs to. I was told by lowes someone would be out today between 8am and noon for a washing machine door leak we were experiencing, so I message the number asking who it was as it tries to call again. Last thing I need is another car warranty robo call bothering me at 7:30am. Its Bill from Carolina Appliance. This was his reply to me asking who was calling, This is Bill with Carolina appliance about repairing your washer through your Lowes contract answer your phone so I can schedule a time or it will be next week. I advised he was being unprofessional and rude, I will ask for another contractor this time. His next response was Hallelujah. Ill be reaching out to lowes cooperate when they open to address this. I screenshot his response below and blacked out his number in case its his personal cell phone number for his privacy.

They showed up on time and diagnosed the problems with both appliances. They stayed in touch with me after the appointment, and then called me when the parts came in. The follow up appointment was made promptly once the parts arrived at their shop. They come out and replaced the parts and both appliances now work like new. Great job! Very happy.

Great repair company. The strings that support our dishwasher door broke. I called on a Wednesday morning and since they had the parts in stock, the job was completed by Thursday lunch. They were quick, responsive and professional!

The day started with a call from the service tech (Bill) who was very friendly and told me a 2-hour window of when he would arrive. He was on time, professional and very clear in what he was doing. He shared some stories with me as he moved through his diagnosis and repair. Would ABSOLUTELY use this company again.Five stars all the way!

Carolina Appliance Service did an amazing job. Their communication was fast and made it easy for us to get our refrigerator fixed. Bill made us very comfortable and I am so glad I was referred to CAS.

Billy McCoy from Carolina Appliance is awesome!! He fixed my oven and fridge in no time! Friendly, smart and courteous- and obviously very capable! Thank you so much.

DO NOT LET THIS COMPANY INTO YOUR HOME.Our home warranty company 2-10 sent Bob from Carolina Appliance Service to fix our malfunctioning clothes dryer. Bob told us it needed to be replaced. Our claim was denied by 2-10 b/c Bob told them it was “misuse and abuse” for waiting too long to get it repaired. Not sure how he came to that conclusion since we’ve only been living in our house 7 months and it just started making noises.Bob is a liar, disreputable, and rude when I talked to him on the phone.

Extremely knowledgeable and honest. My fridge was beyond repair and he did not charge me after I had a bad experience and got coned by another guy. He told me I was better off buying a new fridge since mine is from 2012. I really appreciated how honest and direct he was. I will go to him for any future repairs.

Bill Or Bob,Just wanted to let you know that I was following what LG told me to do. I have no problem paying for service; however, when you told me information t isnt in line with what LG told me I had to check with them. I am not sure why you would be offended by me calling LG as they were the one who recommended us to you guys.Also not answering call to customer and tell them to F*off and you dont want to work for them is not very professional. I called multiple times to let you know our next steps once we hear from LG but thank you for making your intent clear. Also I will put those pieces back that you took out, so dont bother to call back or stop by. Didnt mean to offend you but also dont want you to abuse me as customer.I could use similar language but that wouldnt differentiate me from you, so I will not go there..

I called Lowes back in November of 2020 to have my dryer repaired because it was not heating up or tumbling properly. Work order was placed and Eric the technician came out to go over what could be wrong. So as stated the dryer did not heat up and clothes were not being dried due to needing new heating element and new tumblers as i suspected. So i scheduled the service but as human beings we have things that come about and i had to r/s service a few times. Fast forward to February 28th 2021, Eric came and repaired dryer, supposedly put all new WORKING tumblers and heating element in dryer, yet here we are like 4 months later and my dryer is making a ridiculous amount of noise again and when it begins to heat up smells like its about to start a fire. I called Carolina Appliance who then told me to call LOWES and place another work order. I called Lowes over a month and a half ago and just got on the phone with someone 4 days ago who placed a work order and told me that someone from CAROLINA APPLIANCES would be giving me a call to come back out and repair dryer. The lady for Lowes stated that for some odd reason they did not see my payment in the their system. Luckily i keep records of all my purchases and went back to the day of Feb 28th and told her the amount and technician who came out and repaired my dryer. Long story short I have yet to hear from CAROLINA APPLIANCES and i have called and no one has answered my calls let alone returned them. So beware of these people b/c neither them or Lowes cares about your appliances, its all show boat for these people and i am a little annoyed with how they are conducting their business.

I would give them 10 stars if I could!⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️I have used these guys several times and every time they work on any of my home appliances I am completely satisfied. They are honest, trustworthy, hard-working and I appreciate their knowledge on my Samsung appliances. The #1 BEST reason I would totally recommend Carolina Appliances Service is because I just found small fragments of rubber in my washer so I called to make an appointment for them to come out and service my washer and over the phone Bob explained to me what has happened and without charging me a service call for him to come out and look at it...he told me my washer bearing has broke and it needs replacing. I wasn’t happy to hear that I have to buy a new washer BUT I’m completely stocked that Bob saved me time and money! They’ll have my business for life! Thanks Bob, you ROCK!

Fast response, great technician who did a great job and resolved the issue. Highly recommend

Identified the issue and made the repair within the same visit.

Quick service. Extremely courteous. Excellent experience.

They got me on the schedule fast. I had to miss the first appointment and the tech managed to get me back on the schedule quickly. Had my dryer back up and running in no time.

13 year old over the stove microwave stopped working, called, professionally dressed man came out NO fee and looked. Because he had to drop the microwave to get to the screws he needed another repair guy. He left, then call later to reschedule,. Within 48 hours of 1st trip, two guys showed up both professionally dressed. Took less than 30 minutes and it was back working. They were very polite and knowledgeable and the cost was reasonable. Will use them again when another appliance goes out.

Technician arrived on time. That is only part of this that was positive. The technician comes to the door with no face mask during a pandemic and when my wife questioned this his reply is we are not kissing are we! Then when I questioned his answer to this issue we were having over the phone he become very argumentative. The manufacturer is the issue in most cases such as this and because they are the one that pay them they make the most off of they show up and blame you. I wouldnt recommend anyone that is so fast to argue and blame normal use as the issue. Back the consumer would mean products would have to work right and service calls would go down. The nice part about reviews are they are here to help the consumers to make good choices on who to use for their service calls! Well if they are competition then they are committing fraud also because receipt has your name on it. So that being said the reflection is still on your company.

Great service and professional

After a horrible experience with another service company, Carolina Appliance Service responded promptly and quickly solved a problem caused by the other service company.The price was very reasonable and the service tech really knew what he was doing.Carolina Appliance Service will by my first call of any future repair needs.

A big shout out to Carolina Appliance!Bob called me back promptly after I had reported my microwave had stopped working.He suggested it might be on a separate circuit and test the wall plug above it, and it worked when the breaker was reset!Thanks for getting back to me promptly and saving me the cost of a service call. I will definitely take my business to Carolina Appliance Service in the future!

Called Lowe’s to request service on a Whirlpool range 18 months old, the steam clean isn’t working, the guy was 45 minutes late arriving and when I called him he said he had lost my ticket between 2 other tickets.Came in and within the first five minutes ask me if he could use the bathroom, never have had that happen before with anyone and later found out that is not allowed. Then he worked on the oven and waited 45 minutes for the element to heat the water, only heated briefly, very long story short he left, gave me no hint as to when or where he would be back, or what was going to be done if anything. Waited 2 days, called and some guy picked up, did not identify himself or the company, I told him what happened, he got very nasty and told me to call another company who also does Lowe’s warranty work, that is exactly what I did. He told me they did not know enough to fix my range and to call for someone else, after a few choice words from me I hung up on him and called Lowe’s and got the repair company I wanted all along. These people are pathetic and hateful and need to get out of the customer service business ASAP !

I NEVER give bad reviews, but I scheduled a service through Lowes back in on June 8th, they never came out and called and asked what wasnt working, said they would order the part. Never heard back called the end of July they said they were waiting for the part, its Oct 6th no word. So I called in and he wanted me to call back into Lowes because he would have no idea who idea who I was. Honestly the worst customer service I have ever had. He couldnt even understand why I was upset.

They exceeded expectations!I set up an appointment online through my insurance for service on my stove and was placed with this company.I recieved an appointment for Thursday but they came a day early.They also knew exactly what the issue was and fixed it quickly.I will only use this company from now on.

Bill with Carolina Appliance Service was early, knowledgeable and fixed my washer for about half of the cost I was expecting. He also looked at my dishwasher for no charge. No hidden charges and no attempt to sell me anything I didn’t need. Excellent service on all accounts!!!

An awful experience overall with poor followup and incompetence on ordering a drainage hose. Simple problem to fix and still couldnt get done.Received plenty of attitude when addressing the facts with them.Stay away and look for a different repair company.

Excellent Service‼️Professional, on Time, and Extremely KnowledgableErik, The Maintance Person who determined cause of Dryer Outage, Had repaired a few of other appliances in past few years, so requested Him back and so Thankful Carolina Appliance has Top Notch Maintance and Service like Erik👏🏻👍🏻‼️

Billy came to repair my whirlpool fridge freezer drawer. It was damaged when we moved from North Texas. He was professional and friendly! He fixed it quickly and explained the problem. I will call them if I have any issues with appliances in the future!

Erik, our service technician from Carolina Appliance Service, was punctual, helpful and very informed about the product and likely service issues. He was able to diagnose and fix an issue with our dryer in record time and it has been working well since!

Eric was on time. He used some very creative thinking to fix the problem, keeping the costs to a minimum. Excellent work

Erik was wonderful! He took time to ensure our problem was solved and was very pleasant to work with! I will 100% call Carolina Appliance Service for any future services needs. Thanks so much for a great experience!

I have used them so many times and they are always quick to come out, friendly, very reasonable and most importantly, honest! I have always felt like I got a very honest quote or recommendation. They dont try and fix something that is not worth fixing. I highly recommend them!

Bob - I could not be more pleased with the quality and promptness of service your company provided this week. Erik was here that day & was able to track down the heater for my 1975 dryer. Ole Grandma Dryer is back in action.You guys are THE BEST IN TOWN!

Dryer broke on Saturday, called Monday morning, tech was at my house by 3pm the same day, knew exactly what it was, fixed it very quickly. I thought the price was very reasonable, especially for the quick service. I will definitely save their number and recommend them to family and friends.

Carolina Appliance is great !! Above and beyond. Called around 9:30 am about my broken washing machine. Their employee Shane was in my area who said he had the part I needed in his truck. Sent him right over Its not even 11am and my washing machine is good to go. All because of teamwork and great customer care . Thank you.

I do not know who I spoke with but I would like to personally thank you for servicing my home. I called to repair my microwave and garbage disposal and I reside in Mooresville. I currently have tenants in my home. I would like to say that this company was fair, accurate and did not try to take advantage of a minor problem. To the person who came to my home and recommended an alternate solution regarding the microwave and waived the charge for the garbage disposal due to it being an easy fix. I appreciate your honesty and will continue to use you for any other issues or concerns. You have been so far the most honest company I have ran into since renting my home. I highly recommend this company for all your appliance needs.

Within an hour of calling Carolina Appliance Service, Shane was here and found the cause of leaking water under the refrigerator. He went beyond the call of duty moving the refrigerator from a very tight place and found creative solutions to getting everything fixed. I will definitely recommend them to all of my friends.

ERIC IS GREAT! Always on time,always courteous and knowledgeable. Two visits and I wont call anybody else.

Mark called around 7:30 and arrived about 8:15 and was done by 9. Very nice and knowledgeable. He also didn’t mind the help of my cat, Taco! Will definitely use again and recommend you to friends and neighbors.

Carolina Appliance Service was excellent. Technician (Erik) arrived as scheduled, was extremely professional, provided a fair quote and followed up after service was complete. I highly recommend.

Shane did a great job. I couldnt be there for the appointment so my mother-in-law met him for the appointment. She RAVED about his service. Dryer was repaired in no time!

Very professional, clean, and trustworthy. They solved my problem w a microwave after many visits from other companies. I know how thorough they are. Will never use anyone else !

Billy was prompt, professional and personable. Fixed my fridge in no time flat. Would definitely refer them to anyone in need of appliance repair.

Called them had a issue with my range. They came out the next day and fixed it. Great service. Price was very reasonable.

Excellent service! Highly recommend them for your appliance repair.

Found this company through Angies List. They responded to my inquiry in under an hour & made an appt for the next morning. Billy called me 15 minutes before he arrived and he arrived within the time slot that was set. A very pleasant man, he fixed the issue in a short time (even explained how it happened). The charge was very fair and I WOULD HIGHLY RECOMMEND BOTH THE COMPANY & THE TECHNICIAN.

Responded so quickly to my desperate need to fix my washer. Showed up exactly when promised. Addressed my problem and helped me with maintenance (prevention of future issues), chatted with me about my machines and approach (they are 10 years old) and was all around friendly and Eagar to help. Thank you Shane! Then charged me an incredibly fair price! Very happy and excited to have CAS as A resource for future use.

Mark was very friendly and knowledgeable... told me some things I suspected but wasnt sure about along with some things I didnt know. He had my dryer back up and running in roughly 10-12 minutes. I initially was cautious about calling because of the negative reviews but Im very satisfied with this service call.

Spoke to someone on Monday and the appointment was arranged for the next day between 8:30 and 9:00 a.m. `The technician, Eric, was courteous and efficient. Excellent customer service! Ill definitely call again when needed.

Billy was awesome. He came the same morning I called and fix my washer. He also did a great job last month fixing my dryer.

Had issues with Samsung dryer. Bob called me right after I submitted a request through Samsung. Very happy with customer service! I had a technician here the very next morning. The tech named Mark, I believe, was very professional and fixed whatever the issue was on a spot since he came prepared and had a replacement part on him for a very REASONABLE PRICE!!!Not sure about other appliances but if you have issues with your dryer, I definitely recommend these guys.

This is very unfair I paid them $95.49 for no reason just came in to tell me I have to call the electrician didn’t do anything for my dryer he didnt bother even to check the electric cord from the dryer that all it needed to work. I am very unpleased with company my money gone just like that.I do not recommend this company to no one !!!

Terrible customer service. Will never do business with them.Called in the morning to schedule refrigerator repair service. The first call was fine, they asked basic questions about the appliance, my address and promised to call back for scheduling.Called back within the hour but the technician was extremely rude and unprofessional. I asked a question about their fees (which nobody had mentioned at this point) and the technician got very upset. He said that he was doing me a favor, trying to squeeze me in for later in the day. He mention that maybe I should look for someone cheaper.I told him that I was not concerned about the fee and that I wanted to ask a few questions first to understand their service better. Then I asked him how often they find units with compressor problems and he just lost it. He said that I should call Advanced Appliance Service (which I did and had a much better experience) and almost hung up on me.

I emailed them Mon evening & they responded @6:30am the next day. The part was ordered for my washer & installed@ 8:30am on Thurs. They were professional & prompt. Simply the best!!!

From the moment I called, I knew I had reached out to the right company. I had tried to fix our dryer myself, and got about 80% of the way before we needed professionals to come out. I called Carolina Appliance Service and Bob helped me out with getting an appointment scheduled quickly. They came a day early to help me out. Erik, who was the tech, called about 10 minutes before he got to our place, was SO nice and wonderful to my dog too! He discovered the problem quickly and fixed it right away. Then, when another issue was discovered later in the day, he came back out for NO EXTRA CHARGE and fixed that too! We havent had a working dryer in a month - this was so quick and painless, I wish I had called when the darn thing first broke. Thank you Erik and Carolina Appliance Service! Ill recommend you to everyone!

Called around 8 am and service technician was at my house a couple of hours later. Fixed the issue on the spot and was super polite and courteous on the phone. Was a little tentative because of the bad reviews, but I had a great experience.

Better service than i ever expected! I called them on Tuesday morning and left message. Kevin called back within a couple of hours. Had i answered the phone, he would have come out that same day! However, i didn’t call back until late in the day. Kevin was at my house the next morning by 9:30am and had my dryer repaired and working great before 10:30 am! He had all the parts he needed on his truck. I’m not sure what the bad reviews are all about (has to have something to do with Lowe’s and warranty agreement), but both Kevin and phone personnel i spoke to were professional and very nice.

Billy assessed the needed part for our three year old refridgerator repair in a quick minute. The part needed to be ordered but that gave us time to defrost the refriderator and freezer. As soon as the part was available Billy made and apointment for the repair. The price for parts and labor was right on target! Would use their services in the future.

If reliability and follow through is important to you then Carolina Appliance Service is not your place. Very disappointing experience.

Bill did an excellent job fixing our refrigerator. I called our extended home service co. late on a Sunday, and he came out the next day. He immediately located the problem (a failing fan), found and ordered the part. He came back the next day with the fan.The fridge was back running properly in a few minutes. He answered all my questions, gave me good advice on keeping it running right, and did an honest and fast repair job. Were very pleased with their service.

Our GE refrigerator was leaking and the ice maker stopped working. Carolina Appliance came out and took a look. Told us what was wrong, ordered the parts, came back out and fixed everything. We are really pleased with the service and professionalism. Would definitely recommend them to my friends.

Carolina appliance came to fix our dryer today. They were prompt and professional. He was very knowledgeable on our Samsung dryer. I would highly recommend them.

Spoke to Bob Friday morning about our LG refrigerator said he would reach back out to us later. As i am working I see a missed call from Bob. i immediately call him back. He says the repairman was in my area and could have stopped by. I said someone will be there in ten minutes. Bob said sorry, too bad...hes gone from that area not to return until Monday. This guy never made an appointment with me. How would I know? I said I work during the day will be home at 330pm all next week. Bob said we dont work after 3pm. Extremely rude. Horrible customer service. NO STARS would be better.

I paid $106 for a bogus service call!!! I should have paid attention to the 1 star reviews!!!! I called to have an oven looked at as it was not working. The guy that came out for the service called me and said it was an electrical problem (without it EVER tripping circuit in the panel). He played with the panel switches and the oven happen to work again for a couple of months. Then it happened again, and AGAIN the circuit DID NOT TRIP. An electrician told me the oven is the problem and to repair/replace the oven.

Eric came on time. He was very nice and was able to fix it the problem. I will use Carolina Appliance Service agan.

THEY SUCK! 34 Reviews and 14 are 1 star ratingsI reached out to have an LG fridge serviced with this company and after over 4 months of back and forth communications with the owner (Bob) and his service tech (Billy), they charged me $347.00 to fix it and then wouldnt come back when told them it wasnt fixed. Bob told me that LG said they would need to replace the whole door and not just the display - but that they dont sell that door model anymore. It was bought 2 years ago!I have since had a very reliable company that has awesome customer service come out and the tech found that a part had been broke when the last guy attempted to fix the fridge.The owner has the worst customer service I have seen in a service company. He also said that they never billed me for the repair but my credit card company shows the charge.The past 8 times I have called Bob, he either doesnt answer or he picks up the phone and then hangs up on me. Unbelievable that a company like this can even keep their doors open!STAY AWAY!!!!

Amazing! Bill was AWESOME! We had an issue with our dryer. Called yesterday around 5 pm. He was here around 11 am today! Samsung gave us their number along with another company. The other company fixed our washer.......that took around 2 weeks for them to order part and all before they came out! We will call Carolina Appliance Service from now on! And we swear Bill we will not attempt to fix it ourselves so all screws will be in their proper places ;)

I called Carolina Appliance after the first repair company failed to fix my refrigerator, these guys showed up on time, completed all of the recommended manufacturer’s updates and completed the work in a timely manner. I would definitely call them again for any other appliance repair.

Bill did a great job serving our appliance and fixing the issue, while not trying to over sell us.

This Company is very professional and they do excellent work. We refer customers to them who need appliance repairs done. Dont hesitate calling them, it will be a good decision using this company.

Just pain rude and absolutely didnt fix the problem!! Wrote the warranty paperwork in a way that would have them be brought back out instead of our dryer being recalled like it shouldve been (they were the fourth attempt at fixing it). When calling to ask about why, the man was completely rude and wouldnt explain anything except that they had come out to fix it and that was that. Worst customer service!!!

Lowes needs to drop this vendor. He didnt fix my washer. He put the same broken rubber seal back on the washer. The washer is still leaking. The technician also spilled bleach all over the carpet and did not say a word. We complained about the strong bleach smell and then he admitted that he spilled the bleach.

Great service and quick response

This is the 2nd time I have used Carolina Appliance Services. Bill has run both of my calls.The first time, about 8 months ago, he replaced the circuit board in our LG washer after determining the intermittent problem we were having. He told us how to utilize the washer while waiting on the part.This time he determined the issue on our refrigerators indoor ice dispenser was the motor and not the circuit board which was the less expensive part. I also had him replace a fan motor on our built-in oven that was squealing.The service response has been fast each time. Bill is very timely and gets the job done quickly and neatly. I would recommend them.

We scheduled an appointment with them they didn’t show up when the appointment was made. They left a card in the door. Gave them the benefit of the doubt- so, we called again to schedule another appointment and the gentleman was very argumentative when we attempted to schedule another appointment. Would not recommend this conpany to anyone. Customer service is obviously not Carolina Appliance Company’s strong point.

I would give zero stars if I could. Terrible customer service.Technician came out today and the appointment was for tomorrow. My in-law was home who doesn’t speak English. He spent 5 min in the house and ran out. He then reported to Lowes that I have tempered with the unit and warranty is voided.I even told him over the phone that I have made sure that I had power to the electrical box so I wont be charged if my outlet is bad or I have a tripped breaker. I bought whole new Samsung set 3 months ago and paid extra 2 years of warranty, so very disappointed that the unit died and with the service from this company/tech had came along with it. no wonder he showed up the next day after I reported it if they are putting this much effort/tricks to fix it.I even have original packing tape on the unit.... terrible!!!!

Billy came out and repaired our washer. He had the pump on his truck and had it repaired quickly. I am glad our neighbor told us to call them.

This company is my “go to” whenever any of my appliances need service. Bill comes every time and he’s know how to fix anything!!

Absolutely horrible service call. ONE guy came out to look at my Samsung fridge. Ive had TWO people come out from another company just to look at my microwave. How is ONE guy supposed to handle a fridge? Obviously he couldnt, and now my floor is scratched all to hell. He said hes been doing this 14 years (and somehow still hasnt learned how not to ruin peoples floors). Even worse, he ARGUED with me afterward and claimed it was somehow my fault (?!) No semblance of an apology. I tried calling the company back, but they unreachable. Avoid if at all possible.

Lowes needs to drop this company as a service provider. They failed to come out 3 times and now they’re saying they have no one to service my area. Unfortunately, they didn’t update Lowes so I was rescheduled with them. And even then, they just ignored the request and didn’t reach out to anyone about not being able to perform the service.I’ve filed a complaint with Lowes about the company and they’re outright replacing my 5 month old $800 dryer instead of fixing it, solely because of all the time I’ve spent trying to get Carolina Appliance to my home. But this process is taking another week when I’ve already spent a week and a half trying (and failing) to get service.

The service guy, Bill, was professional, nice and very knowledge. They were very fast.

Very friendly and helpful, great staff

Terrible customer service! Took weeks to schedule repair then never fully repaired our ice maker and now its no longer under warranty. Would not recommend!

Shane had my refrigerator up and running in no time. Great service and very professional will use Carolina Appliances again.

Shane was very prompt and helpful

Billy did a great job fixing our Samsung dryer belt. Id definitely recommend Carolina Appliance.

Thank you for fixing my dryer fast!

Horrible customer service. Was uncooperative in trying to work with Samsung on accommodations once they told us our refrigerator was unrepairable.

Prompt, reliable service.

Extremely rude.

Wish I could have left no stars but I had to put one just to leave a review. Horrible customer service. Rude and intolerable.

Great service!

Billy was was punctual, friendly and fixed the problem!

Horrible customer service and very unprofessional. Avoid at all cost.

Terrible company - rude on the phone, unhelpful and John who stated he just answers the phones will not help you get your issues escalated.