Great customer service from the employee who greeted me at the door. She was very quick and knowledgeable at the service I was requesting. That is a huge plus! Very smooth and easy and i will definitely come to this store again when my local store 45 minutes away is closed. The atmosphere is very welcoming 😊

Leslie was amazing! I couldnt decide between 2 phones. She was very knowledgeable in both phones, and helped me decided which phone would be best for me. Very smart, super nice, and really treated us as people, not just another customer!

Cole was very professional and educated on each plan. This was the quickest we have been in and out with upgrades and a plan change. His knowledge allowed for a smooth transition of our phones.

I really appreciate all the help I received at TEAM Wireless! They were able to fix my phone’s issues efficiently & expediently. Thank you so much for your professionalism and hard work!

Morgan was very friendly and informative. She was helping my wife with her phone issue. She made it easy to understand and left all issues completely resolved. Great job!!!!

So awesome! Switched from AT&T. Was able to get a new phone and an unlimited plan at about the same as what I was paying with only an unlimited plan with a 4yo phone. Very nice and knowledgeable! Definitely would refer friends.

She was very courteous and knowledgeable. I had my 4 yo son with me and she didn’t completely ignore him which I think made both of our time in there easier and more enjoyable.

Had to replace a phone that the screen was going out on, on a sunday. Stopped by the store and Spencer made everything better. Great customer service, and great personality. Just dont see that much anymore.

She was very knowledgeable, and related to what I needed. It was a great feeling to have someone understand my situation.

Zoe was extremely professional and helpful. She answered my questions quickly and efficiently. And she pointed me in the direction of a plan and phone accessories that were perfect for me and family.

The salesperson was awesome but they did not have enough help. I was there for 25 minutes before I was up and I got there 10 minutes after they opened

The nicest reaming Ive ever gotten all around a good experience if you dont count Verizon high price tags the gentleman gave me all the deals five stars for him

Spencer was perfect in every way. Prompt. Very kind. Detailed. Thank you very much.

This store is the friendliest Verizon store I have been in. Coleen was very pleasant. They were all super helpful. They are all nice. Great service

Leslie was absolutely amazing. She made the process painless, and very fun! Highly recommend her to anyone! She clearly knows what shes doing!

See my wifes review to understand the situation. No amount of monetary compensation can make up for the loss of memories.

Great service. Everyone is on point and gives you the best service available.

He was extremely patient and knew what he was doing. Excellent associate!

Cole was amazing. He was very friendly and eager to help. I needed a phone case and he found me one, made sure it fit my phone and rang me up. It was quick.

Cole was was doing his best to have customer satisfaction even tho he was only one working!!!

My phone screen was replaced within a few hours . It looks great!

Service was very good. They got me in and out in a timely manner and answered all my questions and did everything that I asked.

Needed a battery replaced on my sons phone and Team Wireless was quick to test his phone to verify it was actually defective and get one ordered for us. Will come here first next time we need phones repaired.

Cole did an awesome job with setting us up with our new plan and phones! He really went above and beyond to help us despite being very busy and handling all the other customers while the other Verizon worker sat on hold with another call for almost two hours while he did all the work. This guy was knowledgeable and Very much so deserve a raise or a promotion. Shame that Verizon doesnt have more employees like Cole.

She was quick and very accommodating! She went above and beyond to make sure we were happy with our purchases! Thank you, Colleen!

My husband and I upgraded to two new iPhones. His was put on an order and will be here in a few days, I was able to get my phone right then. That entire process went smoothly. Until we got to transferring my data. I had a significant amount to transfer. I will say it is my fault for not backing up my data, I will 100% admit that as being my fault. We were told we could leave my traded in phone there overnight so it could back up my photos to google photos, we’d get a call the next morning (as we were in there for a while it was close to closing time) to make sure that everything was successfully moved over, and if all was well they’d go ahead and factory reset the phone.Neither of us received a call, even though we were told the line was busy when they tried before. Neither of us had been on the phone at all. So I called myself, and told the woman that we had dealt with the night before that I did not have all of my pictures, and that only 2012-2018 was on google images and in my gallery. I told her we opted to bring our laptop in and just dump the photos onto that (yes I should have done this before) so it would be a faster process so then they could factory reset the phone.So we get to the store to do this, and we were told the manager already had completed the factory reset this morning on my traded in phone prior to anyone even contacting us about making sure I had what I needed. There were several attempts to try and get my photos recovered. None were successful. So, I lost FOUR years worth of my memories.My friends and family have saved a lot of what I have sent them, so thankfully I have some vital memories saved because they rock. I’m past that part of the initial blow. I’m more upset that what we were told was not done, and the run around about the signed forms. I get there are signed forms, but following through on what you said you’d do is good service and is what makes people come back. It builds trust, which we have zero trust in that place now. We feel 100% like we were just treated as a cash cow and there just for the sale. When you have an issue, they don’t seem to care.Basically what I’m saying is save yourself the time and the headache of coming here, just drive to Champaign and go to the actual verizon store vs the authorized dealers. Also, make sure you have everything you want backed up in general before you go anywhere. We called Verizon directly about all of this, and thankfully they are taking steps to make sure we don’t go through the same thing with my husbands phone when it arrives in a few days.

Let me start by saying I do not complain about service like this very often but felt this need to be addressed. I Ordered a new screen for my daughters phone. When I came to the store to get it fixed I had to wait nearly an hour before anyone asked if I could be helped. Two gentlemen who came in after me left after a couple of minutes. I Had to wait another hour for it to be repaired. The staff should take into consideration people are busy and may just need a quick question answered or they could drop their phone off to be repaired. I lost two hours from my already busy day off. When I returned to pick my phone up I again had to wait several minutes before being helped. More people left due to this issue. It just was not a very inviting or organized environment. After this I do not believe this to be the staff fault; maybe having a more staff members up front to handle the quick issues. I will give two stars only because phone was repaired and staff are friendly.

I had such a great experience here today! Although there were some issues completely out of anyone’s control, Spencer was so kind and helpful and led me to the right direction to resolve the problem! I appreciate all the help and such welcoming customer service from her today. :)

Leslie was amazing! So smart and so friendly!

After trying and failing to set up a new account with best buy and two other Verizon stores. Penny, at TEAM wireless, had us set up with new phones within a very short time. She was extremely friendly and personable which made the interaction so much better... cause who likes dropping that kind of money? She was also very knowledgeable and the few issues she did have another TEAM member quickly jumped in... which was only necessary once because we have a weird plan. Overall I plan to continue doing business with TEAM wireless. I can personally say that Penny was the absolute nicest and most professional employee Ive encountered in a long time.

Everyone was quick to help when I walked in the door. Leslie was great! Answered all my questions and got me taken care of quickly! Great service!

Sales team is great. Super easy working with them and I liked that they made sure to offer me everything I might need, but weren’t super pushy. Quick and easy service.

Awesome place. Always willing to help. Spencer helped me so much. Great asset to your team.

Danielle is the smartest employee at Verizon. You should give her a raise ✌️

The only criticism I wouldve is there were customers waiting and waiting to get assistance! Only two Verizon representatives were assisting people! We waited abt 15 min. But others waited longer. Morgan did great assessing our issues but hated they were kinda drowning in clients!

Lost our business for good. Make sure the employees know what they are talking about! We got the run-around something fierce. Makes me miss the old Wireless Mikes!

Was helped quickly despite them being pretty busy today. Jaylynn helped me and she did a great job

She was very helpful and fast check out.

Danielle personality is good and is a great customer service representative. Thank you for today! That smile can brighten anyone day!

Danielle is very patient and kind. She was super helpful with sorting out all the issues I had due to some misinformation and Im very grateful! Thanks again Danielle!

She did a outstanding Job she was polite and extremely intelligent and extreme me helpfulShe was Able to answer all my questions and we were able to solve some problems that I was having so I am very very happy with the service I received from her

Highly recommend Zoe. Her patience and stayed on task super helpful. Just be aware that setting up phones is a time-consuming process and you may have to wait your turn or check back in at another time if the associates are tied up. Also we’re going through a labor shortage and there’s just never gonna be enough people no matter where you go right now.

Danielle at matton is the only reason Im still with Verizon. Was ready to switch carriers due to bad customer service experience at Shelbyville location. Gave one last shot for Verizon at Mattoon location and had a significantly better experience. Would recommend to friends

Leslie at Team Wireless in Mattoon saved the day today when my phone died...she was able to retrieve all info that I thought was hopelessly gone! Thanks, Leslie!!!!

Cole is amazing! Makes me want to spend more money.

Colleen was beyond amazing!! Best costumer service I’ve had anywhere!

So glad to have been treated so well

The patience Leslie showed and her attentiveness to my needs was commendable. This store was a great place to be. So much better than other local Verizon stores I visited. I recommend anyone to visit and know a knowledgeable and friendly staff person will be there for yoj.

Excellent customer service! Got my new phone set up with ease

I had a great experience at this Verizon store!Leslie was very helpful, knowledgeable, polite and professional.She went above and beyond to accommodate me.

I would recommend Leslie and the others at Team Wireless to anyone. Verizon corporate made my life hell and Leslie not only eased all of my concerns but even helped in ways that corporate said would not be possible. She is the only reason I didn’t transfer providers. Deserves more than 5 stars, plus a pay raise.I visited other Verizon authorized stores and nobody’s customer service compares to these guys at Team Wireless in Mattoon.

Cole was knowledgeable about the plans and equipment!! He was awesome!!

Great service, would recommend! Cole and Spencer were excellent both times I went in to order and to pickup my daughters Gizmo

He was very well spoken, and kind. He was very fast, and helpful!

Cole is literally amazing. Im sorry for anyone who didnt get him as their sales rep 😞Big smiles, happy customer ❤ thank uu

Wonderfully helpful girl, she was busy but still solved my problem

We went into Verizon at the Mattoon location and had a positive experience. The staff member that assisted us was knowledgeable and friendly.

Very happy with Spencers attentiveness, although management could have less of an attitude while interacting with customers (Braxton).

Cole was a very good customer service representative! He made the whole experience simple !

Very friendly people willing to help you! Rare occasion now a days .

Morgan was absolutely amazing to deal with. She was very kind and professional. She made upgrading my phone very painless.

Fast and knowledgeable service. Much appreciated.

Colleen was very efficient and great on customer service.

I had a great experience at the Mattoon store with Cole as my salesman! His level of customer service was top notch! He was focused on finding me a phone that was right for me and didnt try to upsell me. He was extremely knowledgeable about all of the phones and helped me compare my options. It was extremely busy, but Cole was willing to answer all my questions and walk me through the setup process without ever making me feel rushed. This was the absolute best phone buying experience Ive ever had, not because of the phone, but because of Coles willingness to go out of his way to make sure it was a great experience!

Cole was very helpful in the Mattoon store. The staff was shorthanded and some customers were becoming unpleasant. Cole remained calm, polite and professional at all times. By far the best phone buying experience Ive had!

And just like that Morgan transferred my stuff to my new phone! Totally painless!

I have always purchased my phone equipment thru this business. They are exceptionally professional and knowledgeable of their jobs. I’ve never had a negative experience with the folks working at this location.

Cole was very nice and helped us with our purchases. He was quick and answered our questions professionally. I would recommend him to anyone! Thank you Cole

Great service today looking for phone accessories!! Thank you!!

Leslie helped get started the other day and Cole helped me today. Both of them were very curteous and professional. HIGH FIVE to both of them.

I was fortunate to be helped by Cole. He was extremely competent, efficient and handled each obstacle (and there were many) with a smile and solution.

Morgan was amazing! This my first smartphone and I was a little scared! However Morgan was super patient and helped me through everything!!! I will 100% recommend her to anyone and everyone! She was also super nice and made sure I knew how to work the phone before I left! I’ve been coming to Verizon for years this is by far the best interaction I’ve ever had here!!

Was excellent Cole very professional helpful answered questions, very knowledgeable about his work

Leslie was amazing! I ported over from straight talk and she made the transfer so easy! She was very knowledgeable. 10 out of 10 would definitely recommend!

Morgan was extremely helpful, and patient with my needs. She got me exactly what I wanted!!

Always very happy with all Team Wireless employees 😀.

Cole was literally the best! Super patient and kind! Got me set up great with a new phone 10/10 recommend!

The workers were very helpful and knowledgeable.

The employees were all very nice and helpful. #verzion💪🏾

Cole was very patient,kind hes a life saver big shout out to COLE HES A KEEPER BIG THANK YOU COLE

Leslie is as good as they get. Would give 12 Stars if I could!

My sales person, Leslie, was knowledgeable and pleasant to work with. We have used the same Verizon store for years because of their service.

I got an a42 g phone because they said it was 2 months old. It was released in 2020. A week ago I was told I would be grandfathered into the unlimited plan and pay same amount of s21 ultra plus as I do now, 50 more. Im more frustrated I was told incorrect information about phone but Im hopeful something can be worked out today.UPDATE:Yesterday I was told that I would have to be charged a 35 dollar restocking fee if I dont want the phone that was ordered. I ordered it, based off misinformation. If I have to be charged a 35 dollar restocking fee, I will pay it, take my refund, and go to Walmart. $35 may not seem like much, but its the principal of the matter. I hope you can train your employees to have the correct information of what phones were released. The S21 phones came out in January. A cell phone company that represents Verizon, but doesnt know what their new phone is I find quite concerning for the consumer.NEW UPDATE: So, I talked with Verizon customer service and they informed me there isnt a restocking fee since the phone has not been purchased yet. Also, the mediocre phone that I was told was new wont be in until June 29th. Therefore, I cannot cancel the order until it comes into the shop. This is another thing I might contact Verizon customer service as well. I wanted a good upgraded phone like asap because my s10 plus has a crack. Now I have to wait until the end of the month to get an S21 Ultra because this phone on backorder is in limbo until the end of the month.Update: Thank you for the owner for addressing my concerns. I think the employees need training for what the newest phones are or whats older etc. Having employees know what the newest phones are and all of the different offers is whats best for the consumers and the Verizon brand as a whole.UPDATEToday Zoe was Amazon at helping me figure out all this. I love the s21 ultra and the hotspot device jetpack. It was very effective with giving my ps5 the wifi needed to run effectively.

I had 19,000 photos to download... Cole was very patient & took time to answer all our questions.. I also hadnt had a new phone or tablet in 5 years.. he was very helpful.

She was so kind and nice with us and really helped us out today .

Zoe was super helpful and patient when everything took a little longer than it should have. She made the whole experience a pleasant one.

The switch from Samsung to iPhone was abit challenging, but everyone was so helpful and kind. Making sure to do their absolute best to make sure that I got most of the things from my old phone.

Jalen was attentive and genuinely helpful. Verizon is lucky to have such a great employee!

Cole R was Awesome! He was very polite, knowledgeable and helpful. Offered the promotions and was a not pushy or overbearing when I told him No thank you. I would give him a 12 out of 10.

Cole was extremely helpful and took the time to answer all of my questions! I recommend going to see him or anyone at Team Wireless

Jaylen with the Mattoon was amazing. She was very honest and kind with us without our process. She got me hooked up with a new phone and even helped us save $100 on our bill in less than an hour. Super fast! Great experience, I highly recommend asking for Jaylen when you visit the Mattoon store.Thanks a bunch!

Very helpful and provides excellent service.

Had a great experience! Danielle & Cole were amazing!!

Cole was kind, knowledgeable and efficient!

Awesome assistance, very patient with explaining everything, helpful & knowledgeable!

Great service friendly host.

Leslie was amazing! Extremely helpful & pleasure to work with! I left feeling very satisfied!

Colleen was very informative and genuine!

Jaylen went above an beyond she fixed the issue with one of our lines in no time flat and was very professional an educated when informing what the issue was.

It was the sales person first week so I expected a few problems but the way I look at it is that you cant learn unless you make a mistake. The only downfall is that I got home and went to plug in my new phone and there was no charger in the box.