People there help as soon as you go in the doors.. great place ..

My dads car the battery went dead. Got the car started drove to Advance Auto Parts to get the battery checked. They checked the battery for free and the battery was bad. My dad bought a new battery and they installed the battery at no charge. Very friendly people work. I goid place to go to get your battery checked

Professionalism at this Advanced Auto is non existent. The person standing behind the counter is representing your company. If your going to hire someone hire someone who actually knows what their selling and is polite. You will get nothing but attitude at this particular Advanced Auto.

Both locations in Medina have great staff and good products.

HUGE and I mean HUGE shout out to Matt here at Advanced Auto tonight !! Thanks Man for the help and getting us back up and running!

Staff is very nice and helpful!

Real helpful got what I wanted no trouble

I went in to get some wiper blades and Kelly was very helpful. He not only suggested wiper fluid for me, but was willing to put my wiper blades on in the rain. The best experience I have had at a parts store.

Fair price for a good battery and the employee asked if I wanted him to install it. Good experience.

Super friendly workers 🙂

The have some of the parts I need to repair my vehicle., but must are order in. They claim, they can get a part in less than 1 hr. I havent seen that yet. Most of the time.. 2 days.

Great group of workers

I dont buy part from here, they guess a lot.Or they just dont care if my parts are right, and want to sell me something.They have a good selection of wax, and good prices on oil and filters.

The guy who helped me was polite and provided great customer service for my wiper purchase that was picked up in store.

I ordered a headlight assembly for a Jeep Grand Cherokee and that item was not in stock and had to be ordered. The item was supposed to arrive at the store on 11/18 and I was to receive a call when it came in so I could pick it up. Having received no call I went to the store on the 19th to check on the status of the assembly. I was told that the computer system was showing that the item was delivered but it was not in the store. The attendant suggested that it might come in on the truck on the 2nd delivery for that day. I asked to be called when the item came in so I could pick it up. Fast forward to the 22nd. I still had not received a call from the store so I called the store to check on the status. I was told that the headlight assembly was still not there. I advised that I would be coming in later today to get a refund. While the staff at the store was very polite, and I tried to allow sufficient time for the staff to resolve this problem, it appeared to me that no one from the store management team wanted to follow up to find out why the item wasnt shipped and worse, no one seemed to care to maintain communication with the customer knowing that there was an outstanding problem with the delivery of an item that had been pre-paid. I will not make any future purchases at this store and probably will not make any purchases from Advance Auto Parts in the future.

I was waited on immediately when I stopped in to get new windshield wipers. The man who helped me was polite, suggested washer fluid, and put everything on my car. This took a total of 10 minutes.

AJ is the best customer service rep I’ve ever had the pleasure of dealing with. But that manager Ethan is an absolute jerk and was very rude to me.

Crowded and CongestedI have an expectation that auto part retailers will look like Auto Zone--clean, well-ordered, and well-stocked. This location did not meet my expectations. However, they did have what I needed and the service was good. If this Advance store was more organized I would rate it four or more stars.

I’ll find a different auto parts store next time - Austin checked me out refusing to wear a mask — show some respect for your customers.

They had the part I needed in stock. Plus they offer ta military discount if 10%. Staff was friendly and helpful. While they will check engine codes they will not reset them. A simple removal of the negative cable reset the codes.

The guys working nights here are great guys. Will help you all they can

They ordered a item that they normally dont stock and promised to call me in 4 hours or less. What service! Two thumbs up!

Advance is a great party store for mechanics filled with fun things for cars . If you like to party like I like to party come on in and buy some car parties

Typically have what Im looking for in stock always friendly customer service

Very nice and very patient with my problem.

Great store with friendly staff that will help you and know their stuff. Has everything you need.

Always something you can buy for your car here haha love this place and highly recommend. Some of the most curtious employees Ive met

Glenn is super friendly, helpful, and knowledgeable.

Great, helpful, workers

Not very helpful. Acted like we were bothering and they werent even busy

Very knowledgeable of what I needed when I explain the problem I was having

Always friendly and knowledgeable!

Very helpful had what I needed

Dont try to ask any really technical questions because youre going to get a blank stare!

Got what I needed... In and out fast...

A lot of parts at a reasonable price. Knowledge staff always willing to help guide you....sometimes understaffed.

Well taken care of...prices are fair

Good online discounts and promos

Friendly, fast and helpful knowledgeable staff

Very knowledgeable great staff

Very nice people but very rude

Not very knowledgeable staff.

Good selection.

Yeah i know.

Helpful staff

Great service!!

Not helpful and terrible customer service

Helpful, friendly and relaxed

Great service

Love these guya

Convenient and inexpensive