Very good customer service and how they handled the issue. Rachel was great. I know them from long time, I’m surprised by the performance, this service growing every day, I found all of their customers are happy Im very happy how they handled the situation. Wonderful experience. Full satisfied at their services. Recommended !!

Absolutely pleased with the service provided here. Arrived when they said it would, was helped with the actual delivery part and it was not just left at the curb.Its a good online shop

I must say that I am surprised by the positive reviews, one of the reasons I purchased a dining set from OneWay.I ordered a dining set and was not given any tracking information as to when the set was shipped or when I could expect it. I got home to find a huge box in front of my door. The box was torn and taped up but didnt save the table. The damage was so bad that I called and sent pictures.the next day. A new set was ordered and I was told it would arrive between Feb 1 and 5th. Wonder of wonders it arrived on Jan 30.Again there was damage to the top of the table and when I called to inquire what I was to do with both sets, I was told to re-pack the furniture and they would have it picked up. I asked if I could donate the two sets to Habitat and was told no.I will be buying the same set at a local furniture store where I know the service will be satisfactory and I wont have to do any lifting!Again, I would never recommend buying from this company EVER!!!!

I ordered a sofa from this company and received two arm rests before I received the couch. While confused about the package because I wasnt sure when or if the rest was on its way I called into the so called customer service line. After several minutes trying to get passed the automated voice system and to a real person I spoke to a representative that helped me tremendously. After the delivery inquiry was squared away I realized that the sofa that I ordered not even one week ago was $50 cheaper. So I asked him if I can get it for that price being that I had not even received the couch before this new price appeared. I even said to the man that I would even be willing to take store credit for the balance and I would buy a new coffee table through them. Well the employee said he had to speak with his supervisor, understandable, then came back on the phone and said that his supervisor said there is nothing he could for me. Any reputable company usually gives a 30 day price lock, I cant tell you how many times that Ive heard about PC Richards doing this for people I know. For that I will never order from them again and will tell everyone I can not to shop from One Way Furniture.

Hello, EverybodyThis is a very nice One Way Furniture. I like to color system. I love it.

Wonderful experience. Full satisfied at their services. Recommended !!

The one place where got all the deals at an affordable prices, and the quality was just amazing . Thanks for the deal .

Very professional services. High quality products. 5 stars !!

The furnitures are so goood.I am satisfied

Very good customer service and how they handled the issue. Rachel was great. It was a manufacturing defect and they helpmed me get an exchange from the manufacturer without any problem eventhough she didnt have to because of their return/exchange policy. Im very happy how they handled the situation.

I liked the delivery service and Loved the Product. Thank you One Way Furniture.

Most unprofessional and unethical business I have ever had the displeasure of dealing with. Sent the wrong item, and after 6 phone calls/voicemails, 3 e-mails, and a fax I still am stuck with the wrong item, not to mention the fact that after I started trying to contact customer service I got charged a second time. I have already filed complaints with the Better Business Bureau, the NYS Consumer Protection Division and filed a fraudulent charge report with my bank. After a week of trying to get in touch with someone at this company I am giving up and taking my loss. Stay away from this business they are complete scammers and ripoffs.I can believe that this place has almost a 5 star rating when multiple reviews seem to have come from the employees at this place.**NOTE - The Live Chat now is NEVER operational, I have checked and tried it numerous times each day for 5 days. Also, every in-site message sent about this issue was dated 4-6 hours after the time I actually submitted them, so I dont think they are located in Melville, New York (which is only 3 hours away from me) as they advertise.

The service is really good!great work

I ordered a bedroom set with two nightstands and a dresser, chest and bed. Not only was I sent texts, emails, and phone calls a couple of days before delivery, but delivery happened 6 days after I ordered! I saved $160 from the lowest price and paid no shipping fee or sales tax! The delivery arrived within a two hour window on time!

Greatest place to get furniture

Great Customer care .

Such an amazing company!!

Suberb Designs