I just want to give a big Thanks to the overhead door company in Merrillville IndianaI called them they had a quick response very good communication clear on how they do business (hard to find others that do that) reasonable and affordable prices Tech got to my home when he said he would be there and was hard at work minutes later refer them always
Mike W. was the repair tech that fixed my garage door. He was there when he said he would be, very professional, friendly, good work, great price. I highly recommend Overhead Door Company.
Had an emergency call, and Jeremy was out within a couple hours and fixed our garage door quickly, and was extremely friendly and helpful! We are very grateful!
For NW Indiana friends: Here is my recent review of Overhead Garage Door Co of Northwest Indiana, headquartered in Merrillville:“The company did a good job of replacing a single car garage door and the track system. The replacement was necessary because the previous owner, Lifeguard Properties LLC, chose to use unskilled, unlicensed workers to replace a non-functional door. The result was a misaligned track system that caused the door to not close correctly and caused the door panels to fold.My concern with Overhead Door is that I requested documentation stating why the door had to be replaced and the cause. Their response was “they didn’t want to get involved.” Now, I apparently will sacrifice $735.10 because I was relying on their support to get reimbursed and it didn’t happen. Yet they write of wanting 100% customer satisfaction.”
I called this morning before they opened and got their answering service. Right after 8:00am I received a call back and Mike W came out a few hours later to fix the problem. He was nice and personable and was done in no time. I would recommend Overhead Door Co. as this is the second time Ive had to call them and they came out the same day to fix the issue.
Had great service with this company! I called in the morning and they were able to get someone out for a repair same day. Prices were fair and they worked quickly! Would definitely recommend for garage work.
Very pleased. Got a quote for a flat rate for new springs and appointment was within 5 days. Other company quotes were priced out for labor, range of cost for springs, lube, etc., which would far exceed the cost of Overhead Door. Techs were friendly and didnt waste any time. I will be calling you again when required.
I highly recommend this company. I called on a Thursday night and left a message. I received a call back on Friday morning by 8:30am and Mike W. was at my house to replace my keypad by 9:45am. He was done in 45 minutes, very polite and the cost was very reasonable. He even oiled the chains of the garage door opener to soften the sound. The garage door opener needs to be replaced soon and when its time, I will call Overhead Door Company of NWI. Thanks guys!!!
One hour from my call to being able to work my Garage Door and get my two cars out. Mike W took just 30 minutes to replace both springs, he was personal and informative. I used Overhead before and Im glad I called them this time also.
Garage door coil snapped. Called overhead door and Nick C. Came out that same afternoon. He did a great job, was down to earth and the pricing wasn’t bad at all! Will do business with them again.
This company provides excellent, timely and professional service. Nick (tecnician) diagnosed the problem (worn out gears), made recommendations and completed the job within an hour. He also installed a key pad (extra convenient) and with the new gears the garage door opens so smoothly and quietly, like new. Cliff followed up to ensure the service was to our standards (which they exceeded!). My wife and I are very appreciative. Highly, highly recommended. 5+ stars!!!
Overhead Door is a great company to do business with. We recently needed to replace ours with a new garage door. We called Cliff who scheduled a salesman to come out and give us an estimate. Frank came to our home and answered all questions we had helping us make the best choice for the type of door we needed. The day of installation Jeremy O arrived promptly as scheduled. Jeremy did a great job he was efficient and professional he answered all questions we we had about the door in his friendly manner.We are very happy with our new Thermacore Overhead Garage Door by Overhead Door of Northwest Indiana.
Great service! Mike the tech that came out was professional and courteous. I would recommend this company to anyone who needs any type of door or opener.
Scheduling an appointment was easy. The technician arrived promptly within the stated appointment window and communicated well. He was very courteous and professional. The door was repaired properly and efficiently. I would definitely use Overheard Door Company again.
Overhead door of NWI is as professional and prompt as it gets! Don’t waste your precious time searching the net and reading other companies reviews when you’ve found the company you should hire already. I called around 1:15pm and had Mike in my driveway at 2:15pm, THE SAME DAY. Mike’s knowledge matched his 20 years of experience. He was very polite, courtesy and efficient! Mike went above and beyond my expectations and now my garage door is leveled and runs smoother than ever! Do yourself a favor and hire these guys, they get the job done as done right! By the way, it’s not nearly as expensive as you may think.—5 Stars—
I have used them for about 16 years on 3 difrent houses that are the best in the business and when you need a service call they are there I highly recommend them
Highly recommend Overhead Door of Merrillville and Tom Cameron. Tom goes above and beyond when it comes to customer care. He has installed several doors for us and is always on top of it. Top of the line in communication and service.
Had Mike come out to fix my door after my son forgot to let it all the way up and I ran into it. Mike was able to fix it to where it almost looks like nothing happened. He was amazing and so nice. I would definitely recommend this company and Mike!!
My garage door broke at 6.00 am. Mike W arrived a couple of hours later. Mike not only repaired the broken door, he inspected the other 2 doors for any potential issues. i am very satisfied with the service Mike W and Overhead Door provided. Thank you very much
Mike W was the technician, he was very professional and did a fantastic job. Quick clean and efficient. Very friendly.
Mike W did a great job replacing the spring on our garage door and he also checked our 2nd garage door as well. From making the appointment to having the job done everyone was really nice, professional,and helpful!
The technician was Dale. Arrived early,: explained the process; completed the installation of the motor efficiently; went over the paperwork and left. I am very satisfied with the work.
Overhead Door has been extremely responsive to our calls. We had a new opener mechanism installed about 3 1/2 weeks ago. My call, which was midday, was answered quickly & an appointment for the very next morning was made. The installer was on time & efficient. The entire process took only an hour. He was thorough in showing me the differences in the new opener & how to program the key pad. About a week later another problem arose--the spring was broken. Again I received a timely response & the new spring was installed the next day. I have been extremely satisfied with both experiences & highly recommend Overhead Door Company Of NWI!
Nick C did a neat and thorough job installing our garage door operator. Prices were fair as well.
After a comedy of errors with big box store garage doors, we called overhead and we are very pleased with our new door. The whole process was smooth and the door is absolutely beautiful. Jeremy did a great job with the install and made sure it was perfect. Couldnt be happier and a much better door for less money! Thanks!
Great service and Mike was very knowledgeable. Garage door works great. Thanks for being there for us.
John and Jay came out and did a great job on my door! Truly appreciate good service. The only thing that would have made my experience better is if my Senior Citizen discount had been applied like I was told it would be by the office staff.
I would like to personally thank Dustin G. for coming to repair my genie garage door opener. He diagnosed the issue and promptly took care of it. another company tried to get me to replace a 2 yr old system with a $689 one. i would gladly recommend Overhead Door Company to anyone.
Second time using Overhead Door. First time was to replace our garage door opener and this time it was to replace the garage door springs. Mike W arrived promptly after we called them and had the door fixed in no time. Will definitely use them again if anything else breaks!!
After coming home from work the last thing I expected was a broken garage door spring on a Friday. I called Overhead Door and within less than an hour received a call from Mike, within 15 min. he was in my driveway. Mike was friendly, polite and quick. From start to finish everyone was great to work with, I cant say enough how great my experience was. Thanks to everyone at Overhead Door Co. of NWI. Highly recommended great service!
Mike W did an outstanding job at a reasonable price. Excellent service!
Top notch service! I called in to set up an appointment for service and they came the next morning! Brent was the service technician that did the repair! He was extremely professional from being to end. Would definitely recommend to family and friends!
Jeremy and Chris installed a brand new door at my home. They both were very pleasant to work with and did an excellent job with my new installation. Very pleased and I would recommend them.
Dustin G. was quick and friendly. Also very polite.Service in general was great and it was affordable. Worked with my time constraints as well. Door was fixed the very next day after I called. Thank you!
Great Company have used their services at my work (Schepel Buick GMC) also my own house. Tom Cameron and their crew are the best, and recommend them to my family and friends!
My technician’s name was Mike W. He quickly analyzed the problem and fixed it. I thought the price was a little high but it was justified by the service. Then he agreed to reset the remote for my car, Ms. Rose. Everything went without a hitch. I would gladly recommend this company.
Had to replace Springs on my garage door which were not in production anymore. They offered alternative Springs which did the job. Thank you for being so knowledgeable, guys!
Tech Mike was very pleasant and did a quick fix.
A spring broke on my garage door. I called them when they opened at 8 and they were able to get a technician to my house that afternoon. They were very professional, quick, and their prices were reasonable. I would definitely recommend them!
Door needed to be replaced so I ordered a new one.Mike W. came out and temporarily fixed old door until new one arrives.Great service, positive attitudeThanks Mike!
I just had a new garage door and opener installed on Tuesday..I was so pleased with the job they did..They took away all of the old door and its parts..Great job Nick C and Chris..Thank you for taking the time to explain everything..I would recommend Overhead Door to anyone..Everyone I talked to from there was awesome!
Top notch service from beginning to end. The representative that answered the phone was professional and courteous. She gave me potential price ranges immediately once i explained the problem. The service tech was at my home within an hour and completed the job -no muss no fuss no outrageous price. I would recommend this place a thousand times!
Quick response and excellent service at a reasonable price, would recommend them for any service and sales.
The Technican (Mike W) was on time and did a great job!lydia
Fantastic and friendly service! Came out right away and fixed the problem quickly. Also very reasonably priced!
Called them on a Friday morning due to a broken garage door. They came out in 30 minutes to give me an estimate for a new door. They installed the new door on the following Monday morning. Super fast service and very affordable. I would highly recommend.
First off everything started off great. I called and the next day a salesman came out. I had A special order door which I understand takes time. I should’ve known then when the sales man took the measurements and I asked to hold the tape measure and he said he didn’t need any help. I have been in renovation business for 40 years and I always believe in “measure twice and cut once “. Then when I looked at the order sheet and questioned Frank he quickly corrected me and said that he knew his measurements are right ! Well 3 1/2 weeks the door comes in and measurements where way off ! The installation tech was very nice. Thank God he measured before he removed the old door. After two days I never heard anything from overhead door. Finally I called on Friday morning to find out what was going on. No one called and not even being told if they ordered another door or not. I was told that they had to talk to the owner of the company who was in meetings all day and waited for a return call ! Im a patient person waited up till five minutes till five after not hearing back and the phones had already been changed to answer service. This seems to be a normal practice with this company changing over the answering service before closing hours as it happened few other times. ! The correct door size was ordered I was given a date that the door would arrive in Warehouse! On that day I called and a woman answered the phone and I asked if the clients door was on the truck. She abruptly told me I just had a wait for the salesman to call. She did not take my name or number. So I called back before 5 o’clock and found phones already changed to an answering service. I would make sure if you are ordering a Custom door you request that Frank does not come out. The shining stars in this whole situation was the service techs ! I really felt bad for the second tech ! The company sent him out by himself And had to remove a 8’ tall and wide old wooden door with “HUGE “old springs ! He did an excellent install job By himself and he did not say he needed help ! By my observation As a safety factor someone should’ve been there assisting him taking the old door down!! It should’ve been noted in the work order that it was Oversize tall wooden door.I feel if you have a standard size door you should have no problem / but I would not recommend this company to order anything in a custom size ! As far as a rating The install service tech gets five stars !!But feel company behind him let him down.
Great company to work for and JAY IS AWESOME
Nick came out and installed a new garage door opener and adjusted and lubricated my other door opener. Very professional, great work and would recommend!
Excellent job! My Technician: Mike W.
Highly recommend. Great and quick service with Mike.
Had Overhead Door over for a broken spring on our garage door. Service was fast. I was surprised that they were able to get to me the same day.
Today I met a great technician. Brent Verkler diagnosed my problem then operated and fixed it in a timely manner.
Needed spring fixed, cables reconnected, Andrew came out same day he addressed all my concerns, price was great customer service great.
Tech was very courteous and professional did a great job
My door was broken and they were able to get it back working and then I later bought a new garage door from them. Great company!
Very professional job by Technican Mike who was done in about 30 minutes changing out the torsion spring. Price charged matched what was quoted by the company when called before work was done.
Good price good service
Our garage door broke this morning and was fixed by 4:30 this afternoon by their service representative Mike W. Excellent service. Thank you.