If you want to be ignored this is the right place. Customer service has suffered at the Mesquite location. Spend your hard earned money somewhere else.

Beyond pleased with the customer service at this location. Lexus and Ismael helped me out. Lexus was very patient with me and answered all my questions professionally so I could fully comprehend the specs of what I was wanting to purchase. These guys deserve a raise and pat on the back because everything they did, they did it with a smile on their face. And thats rare these days. Thanks yall!

Great place for electronics good prices i had an appointment for apple product and they help me right away thanks

Wonderful staff at this location Anna the manager is always kind and nice to her employees and customers

Vickie in the TV section is the best! So helpful and knowledgeable. And Lee in the washer and dryer area is amazing! Also very helpful and sweet! Both experiences made me want to shop here more.

I used my 2 year extended warranty and did an exchange easily. They no longer carried the product I was returning ( b/c it was recalled) so they honored the warranty by exchanging it for the latest model.

My objective was to see about adding a software to my laptop, but I in up purchasing a new laptop....lol!! The sales person Andreas, was very helpful explaining the details of the new laptop I had purchased and he also answered all my questions and even showed me how I could explore some information I was needing for school. Even though it was closing time I didnt feel like I had to rush. I was very pleased with the services provided. 😀

Long story short, don’t trust what they list online because it may be far from the truth. You’re better off buying it from somewhere else…Drove 45 minutes to pick up an LG TV that was listed as “Open Box - Excellent Condition”.The entire reason for coming out to pick up this TV that was in supposedly excellent condition was to get a TV with all of the necessary accessories and parts.Once I arrived, the TV that was listed as excellent condition was littered with scratches on the metal frame of screen and it was missing every single part (ie hardware kit, remote, stand)I’m not mad that I wasted an hour and a half of my Friday night trying to pickup a TV that I was excited about. I’m frustrated that it was so inappropriately graded, but still listed as excellent condition.They did offer to knock down the price to the price of a fair condition TV, but that doesn’t help replace the fact that it does not have a stand or a remote, both of which I would’ve had to purchase separately eventually being more than what I would’ve paid for the excellent condition TV. Plus I would have to wait for shipping on the stand. Additionally even if I got a separate mount I would need to get people to install it because that’s not something that you should install by yourself for 65 inch TV.All I wanted to do was to buy a tv from Best Buy and enjoy the weekend. Clearly that’s not going to happen.I’m frustrated that I trusted that their listings would be the correct and I regret wasting the 1.5hrs coming out to this location.

Came in for a Robo vacuum and Melissa was a rockstar and helped me get the right one. She continued to be of great assistance and even helped me with purchasing a 70inch Samsung tv. Great employee!

Best Buy is a great place to get the top electronics, and schedule a pickup so your partner doesnt see you order their birthday gift on Prime! I ordered to the store for pickup and it was an in and out process with very friendly associates! I highly recommend making large electronic purchases here instead of letting them sit on your porch. Im glad I did and really appreciate their effort to make everything so easy!

Ok so Jimmy O. is literally the nicest, friendliest employee I have ever met. So much so in fact, that I tried to poach him into working with me at my company. Best Buy, you are lucky to have an employee as devoted to the positive representation of your company as Jimmy. I encourage you to give him a raise, if not his own franchise. Overall, this stores inventory matched their website (unlike walmart), had great customer service, and employees who care about your time.

Pineapple 🍍 Margarita 🍹 delicious..Tortilla Soup...3 Cheese Fajita Burrito 🌯

Went to take my headphones in for warranty work. Geek squad was unable to fix them. They were still under warranty but they were not able to send them in due to their own negligence when filling out the warranty info.

I went to buy a.c. unit after comparison shopping. Got a really good deal. Then looked at fridges. I bought it and a.c.. Found out they delivered FREE I was like sold. Had bought fridge for 450.00 if I had bought this at home depot it would had been 819.00 plus 95.00 delivery fee. Best buy was the best buy... Thank u and will be back for washer and dryer.

I love Best Buy store in Mesquite! Sometimes my family and I just go to hangout. A lot of the associates know us by name and that feels great! This last time I purchased an LG TV and was very impressed with the knowledge and patience. the associate never once demonstrated frustration. He answered all my questions! Delivery was on time and very professional! I continue to hold Best Buy my number one place for my electronic needs!

Tried to get an iPhone repaired, but it turned out to be a very poor experience. Was completely mislead on what was done to fix the iPhone. The Geek Squad manager said the repair was completed, but the iPhone couldnt pass the diagnostics and that it would be necessary to take the iPhone to the Apple Store to get it fixed. It took two additions trips to the Apple Store to finally get the iPhone properly repaired all because Best Buy couldnt share what they actually did to the iPhone. Please avoid this store.

Sylvester was not a good worker..He is not a good worker, and I expected to be treated better, I was not going to rob them, and he kept looking at me as rude ... I hope I will be treated better or that the best buy company cordially invites me with a surprise for me because from me I never buy again at best buy and much less if sylvester is working there. Sylvester out of Best Buy.

Worst customer service at this store. Why should I have to find someone to sell me something. Was in the store for a camera for 25 minutes knew the camera I wanted(which was locked up). Not once did anyone even acknowledge I was there. Only when walking out the security screeners ask if they could get someone to help me. I bet if Id put something in my pocket they wouldve been there to help. Cant do zero stars. Lost a customer for life. I know no biggie to you

One of the managers on duty Angel at the Mesquite location along with his staff made sure that I was satisfied as a valuable customer. They are truly customer oriented.

The staff was ok, they were as helpful as they could be regarding what i was looming for. They only had 1 version of a mobile hotspot. It would be better if the selection was larger

During a hectic console release, Jimmy was level headed, dealt with chaos at the time and even fixed and issue I had on spot. True man of his word and very organized leader.

Looking for a motherboard and cpu, one motherboard in a glass case. Couldnt get assistance. Went to Micro center, awesome.

EVERYONE that i passed that worked inside that store were awsome, friendly and my return from a online purchase back to that store with no questions asked why etc were worth the drive vs mailing it back. The gentleman offered another product with good reviews helped alot and gave me some information of what others experienced with that item. I told him thanks for being nice, patient and his behavioral is a model of what customer service use to be like years ago. He smiled and said thank you and the big plus, he was young not much of that from some young people. Good job Best Buy. I will go back there in the future when need to purchase cell phone accessories.

Great knowledgeable crew at this location. Saved me a ton of money on things I didnt need. Refreshing :)

I always check Best Buy first and last. They always have what I want at a decent price.

I love best but because Im a guy. And I buy many things there, but they are over priced in many things like phone cases, glass covers for phones and others but you can find deals too

I bought a laptop today n the person that helped us was super nice n super knowledgeable.

Would give more 🌟 s because they have a lot of great items. But... I bought a honeywell clean air system from them for over a $170 and Now the filters need replacing, and they dont sell them? And I am having hell finding them. So.. now... I have an expensive useless item. Does Anyone know where to find the filters? Please leave a message and thanks.

Had special sales TV and other very busy but staff very friendly and not pushy to show items on special and treated me very well I am a senior and other phone stores that day were not that helpful pushy to sale their top phones above my budget and I am interested in a simple phone less expensive for SENIORS. 😳😁

Great place. They have ot all. Peace

Ive never had any issues at this store, everyone has always been helpful to me.--one this they do need to improve on is the wait time for curbside pickup, I waited for more than 30 to pick up 2 computer monitors. If I would have known this would happen, it would have been faster for me to go inside. It was my first time trying curbside pickup here so I wanted to see how well they would do. It was normal pleasant experience, this needs to be a service that is faster and more efficient.

Had a awesome experience here they are very friendly.

Easy to order online and pick up curbside at a marked parking spot!

Great deals, a comforter with sheets and pillow cases for $29.99. Sweet🥰💯

Need to get better deals lol. But service was good

Its very good to always found in this store the electronic stuff that in emergency you can need. I have a great experience in this store to found a peripheral needed =)

Exceptional customer service with Lee Angelica.

Went there to geek squad.they fixed wifes phone transferring old photos. Did a fantastic job.

Dont waste your time coming here. They are always out of what we are looking for. Just go straight to Amazon.

I purchased a product online, and it was ready in less than 1 hr. Curbside p/u service is awesome. It is a great option if you dont feel like dealing with Karens inside stores

I had a good experience when in found the guy we discussed TVs. I decided which one I want he went and got it. Paid and came home

It seemed like they had more people than experience in the store. What I mean by that is if you are able to walk to the store looking for someone and it takes 5 minutes when there are probably around 30 employees walking around.. Its not good customer service and I bought over $600 dollars worth of computer stuff and that takes time when you cant find stuff. Next time Ill try another location because I never found real help, only a point in the right direction.

Well be back...great experience. Pricy but why not try something different.

My experience with BestBuy yesterday was a nice the worker was very courteous and very thoughtful and helpful and took time to explain the things that I did ask I dont have any problems concerning Best Buy I felt like they did a wonderful job thanks Best Buy

A lot of electronics to select from.Moderate prices

Very friendly staffDidnt spring a long time in the store. That is great.

I went to Best Buy near Town East Mall to grab a portable hard drive. It was an easy in and out with ample handicap parking near the front door.

Just bought a Samsung TV for a great deal and let me just say, for the price Ive paid, its worth it. The place was busy, but the cashiers were on point with their service, and thats what matters. 5 🌟

The staff try to help as best they can. When I was in a hurry they rushed through the process to help me out. When I was not in a hurry the didnt rush me.

The store has decent help when availableI made several purchases over the years

The staff member that helped me was kind of rude and wanted tk rush me into making a decision. Which I am a little disappointed with because he wasnt very knowledgeable and didnt listen to my needs and got me with something that isnt what I asked for.

Ordered TV off amazon amd only option was to pickup at store. Since ordered on amazon order doesnt show up on Best Buy account so I cant designate a pickup person. Also when I ordered there was no option available to designate a pick up person. You You cant call the store because they dont answer their phone amd the corporate number cant help they say, designate your change on the account.whiisnoption.option.optiomd cant pick up

Good Customers Service these days is so Hard to find. However thats why I couldnt give 5 stars. I Shouldnt have to excessively ask for help when theres several employees. I rated 4 stars off the cleanness of the store an for the gentleman that assisted me after I waited for about 15 to 20 min if it wasnt for him saving the day I would have rated the store with a 3. He was polite and very knowledgeable when it came to all the devices and there components . As for the laderal of employees that where Aimlessly wondering around made eye contact with me but didnt speak or offer any type of assistance I felt like Casper.

This visit was outstanding! I sat in my car and pondered if I wanted Italian or Chinese while my 16 year old went inside. He was out in a matter of minutes holding my adapter. Best service and decided to go with burgers.

Went to Best Buy after having a hard time with a major cell phone company. I needed to upgrade. So instead of dealing with the cell phone company I came into your store and met Julio who was awesome. He took his time with us he was very professional and very courteous and did I mention friendly. Icela was right by his side assisting him at times with my needs as well as Frank F. Thanks guys for your service. It was very appreciated.

Stopped in to do some Christmas shopping. The gift in particular was and item that is sold at the checkout. Which the floor sales employee advised us. Making the shopping experience much easier. Store was very busy but not crowed. Spacious store. Friendly and helpful employees conducting professional business.

Extremely hard to find Sales people that work the floor and is available to help. Waited almost 30 minutes for 1 of 3 cashiers to assist while another team member just stood there watching. How pathetic. I decided to take my business somewhere where my business and presence matters.

Purchased some Appliances from Best Buy in Mesquite. Lee-Angelica helped us with our purchase she was amazing. She approached us and was so helpful and thoughtful. I don’t normally get customer service like that at that location or anywhere in general. I would highly recommend her to friends and family if you are buying appliances. A+!!!

Nice place both times we went employees were very helpful. Clean store and they help.

They were awesome! Git my laptop running wonderful now!!

Service was ok. Had a package pick up. It was a little heavy, i thought maybe they would offer me some help out with it. I managed

Today was a great experience. The 2 guys on the floor and the cashier at the checkout wonderful. The prices were great.

Went above and beyond and so caring the girls at checkout and customer service. Thank God for people like that who arent rude. My son lobed his nintendo switch

Quick and easy curb side pick up!

So far great service and friendly staff

All of the Employees are friendly and very helpful.

What I went for was in sale, so Im very happy. Got excellent service too.

Great customer service my first time on best buy

Very knowledgeable sales person helped with the Best Buy for a laptop with add on package I purchased for my Grandaughter for college.

One of the best stores ever manufactured!!!

Nice staff but not enough to properly address customer needs. I saw people leaving because they couldnt get assistance. Hire more workers Bestbuy!!

This Best Buy was better then the last. Although there was no one to help in the pc section. One of the Geek Squad associates took me right to what I was looking for.

I was looking for a specific item. I was able to find someone to help me very quickly. He was very helpful.

Ive bought items from Best Buy before but this is the first time I purchased something from this location. I bought a TV online and opted for the curbside pickup. It clearly says 1 hour pickup. I understand its the holiday season and theres going to be delays but if thats the case then change it to Same day pickup. So after 3 hours of waiting for an email I called them and was on hold for about 25 min so I had to go to store and go inside and wait in line to pickup my TV.

Left because I couldn’t get any assistance, plenty of employees, all to busy visiting each other…

Super salesman. Great price on our purchase.

Very nice store. Clean & sanitized. Friendly staff and lots of variety.

Wow this place is big and has a whole lot of stuff. I got a great JBL bluetooth speaker and a battery backup power cord and felt like I got a pretty good price. The speaker sounds great and us very loud and I albsolutly love it. The power cord is great as well. They have a rewards program that I have signed up for with a little trouble but finally got it accomplished with 3 associates helping to finally get it done. I hope it was all worth it as I was told I would receive coupons and other deals. The store is very easy to get in and out of and I would definitely RECOMMEND this place but I would also RECOMMEND that you price check as I found one item (I didnt buy it) that was 10.00 less on Amazon. Hope you find some great goodies like I did and I know you will like it as much as I did, so happy shopping!!

Ive visited the Best Buy, Mesquite, Tx for help from the Geek squad. Both times Mariana, the manager helped me, while helping all others, when she wasnt required to.💕The second time I arrived for help, Lucy made me laugh through the pain of my required purchase to, keep my computer alive.😊 Mariana was excited to watch while helping so many others. I couldnt leave Best Buy without notifying Castillo their supervisor, of how grateful I am for the help, Ill never forget!😄💕

Ordered one of the exclusive pop figures for the Kingdom Hearts line. I received it at the store pickup in horrendous condition. It was the only one available in my whole area according to the cashier who helped me. Poor quality control from Best Buy.

Love it great service help they do not have it they will help see which other stores have it even if its not their store.

Great workers! Hard workers

Everyone was helpful n cheerful.

Yesterday i Went to buy a laptop, i know some stuff about laptops but not a whole lot, and mind you this is not the first time this has happen to me either. so i go in try to get help on a laptop You have two guys working the register,and third guy who i assume is there boss it was not even that busy just me and one person behind me and the two customers they are working on.there boss comes and ask if we need any help i told him what we needed help with and he says to stay inline and they will help me same with the people behind me.then he leaves and the line gets more busy, i just dont get it that guy ask us if we needed help just to tell us wait inline then what was the point? The two people working the register have no sense of urgency and finally after 20 plus mins later some back up came and tried to help me and i say tried because i understand these people work on commission aswell, thats not the issue the issue is when they try to sell you a higher price unit then what i really needed.the first time this happen i thought maybe it was just the sales person and now this other employee does it Aswell? i dont know if thats what they are train to do but it does not make me trust best buy no more.i dont mind spending money if needed but not to be taken advantage of, the only reason i know this is because i went to target,and the employee helped me out way more.turns out i didnt need the high price laptop for my needs,all and all im just really upset because at best buy i felt like a number,and thats all they saw me as,so unless youhave product knowledge go somewhere else if you really need someone to help you for your needs.

Not good. Wont be back.

Caught sale on Amazon Fire stick. Line was pretty long to check out.

Couldnt find what I was looking for in accessories for a Pixel2 phone. They had a limited amount for Pixel 3-5, and of course, well stocked in everything for iPhone!

One of the craziest purchases I made. Walked out with a 55 tv and few other accessories for it. Drove off and was heading home excited. Talked myself into turning around and buying a larger TV with no hassle. Manager was kool and the assistant manager who assisted me with the purchase was Fantastic.

They didnt have what I was looking for, but the staff was super knowledgeable about the product and was very helpful.

Bought a computer very reasonable. The customer service here is always great.

I bought a speaker right before Christmas, so it was very busy as expected. Had to wait longer than I thought, but when I went inside & asked for help, the manager Jimmy was able to find my product & het me out of there fast! Amazing customer experience from him!

People were not on the same page, lines were long, and the Geek squad unfortunately did not know what they were talking about, which led to a second trip to best buy.

Had to return something and didnt have any problems.

Best Place to buy electronics and more!!

Staff is nice and courteous.

Nice and clean but I feel like everything is super expensive!

Store and site: the filters and options to compare on the website were simple and definitely made shopping around a little easier. I do wish the filters made it easier to determine which specific stored in wanted to include for inventory purposes. The option was there in some places but it didnt feel consistent or the process wasnt organic. The store staff (Mesquite,TX) were super friendly and helpful no complaints in service, only compliments. The actual store though has a going out of business vibe. It felt like a Sears liquidation sale. Empty shelves, empty spots on walls where demo models should be hanging, openned items for sale lined the floors.Product, 65 X90J: Sony never fails to impress. Sometime their prices are all over the board and a little to steep. This model checked all the boxes for me. Image is great, ease of setup was awesome! Android TV/Google made it very easy. All my content and apps loaded with a single login. Very nice. The remote feels fragile so I did order a cover for it on Amazon. Was pleasantly surprised to see that its and actual thing. Wall mounting was a breeze and I no longer need my Chromecast. THE SOUND QUALITY.... it sounds like its on speakerphone. All treble, no bass. A soundbar is a must!

Did a curbside order early in the morning around 9:45 am by 10am when they open my order was brought out to me fast I will definitely be coming back to this Best Buy in the near future !

I used to buy all my electronic needs here, but I recently went in to buy a new laptop, never got any help so had to walk out and go somewhere else. Come on, Best Buy, your customers need guidance when buying an expensive new gadget, so please provide the personnel to help us spend lots of money there.

Great place to shop they had what I needed