I was real hesitant to go here because honestly I knew nothing about Acura. I met Gary who is a down to earth guy that really went out his way to make me feel at ease and kept me up to date with everything, even on his day off while spending time with his grandchildren lol. The staff from the receptionist to the managers were great as well, there is really nothing bad I can say about Friendly Acura of Middletown, except I am happy I purchased my RDX A Spec from them. Thank you all 😊

Fast service. Recently went in for an inspection.. because I bought my car last year this inspection was free. They have a nice waiting area, with a cool coffee/cappuccino/ espresso machine.. and also lil snacks. They provide a shuttle bus if you don’t want to stay there and wait! Staff is always friendly

I highly recommend asking for Gary the second you walk into Friendly Acura! I traded my Honda Civic in for an Acura TLX with his help. He was patient, transparent, proactive and all around amazing! Gary did everything possible to make sure my deal went through. He even assisted with my first oil change! He is the best! The definition of going above and beyond for his clients! Thank you, Gary! I am so pleased with your services and wonderful personality.

10/10 would recommend! Gary is absolutely wonderful. He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Everyone was super friendly and helpful! Excellent service and they know their stuff.

Friendly Acura of Middletown has quality service. From the front desk person to the financial person. Gabe Nunez was very professional, knowledgeable and patient in assisting me with the purchase of my car. Highly recommended!

Simply the best and most accommodating dealership I have ever dealt with hands down! Eddie the service manager is awesome as well as the rest of the staff. I would highly recommend Friendly Acura of Middletown if your looking for a car or just service!

From the moment I pulled in, Angela was beyond personable. Service was fast, dealership was clean and comfortable, and Angela was extremely thorough when going over my results. I will definitely return when needed.

I just brought an Acura rdx for my wife. Upon arrival we were greeted with kindness. Then introduced to sells rep...Gary who was even more kind..on top of having a great sense of humor. They also let us know that before were able to drive off..they had to do all the necessary work that must be done on a certified vehicle(even though we thought the car already drive just fine) But my wife and i are very satisfied with our car. And will continue stopping in for different car services. Thank you Acura Of Middletown for your hospitality.

I highly recommend this dealership. No games, very professional and courteous salesmen. Please, ask for Gary Kaiser. He pays attention to every detail and is completely straight with customers. Of all the vehicles Ive purchased, this was by far my best experience.

Everything about the experience was perfect. Ray Irizarry went out of his way to take car of us. We left very satisfied. Highly recommended. We will be back.

After going to a few other dealerships, Friendly Acura set themselves apart. From the start they were helpful, accommodating, and genuine. The salesman Gary was beyond helpful and so nice to work with. He took the time to make our experience the best he could while getting us into the car we wanted. Gary’s communication and attention to detail were second to none. From sales to finance, to the general manager Colin, the staff went above and beyond to give us a great experience in purchasing our new car.

Tom our sales consultant got a great deal on our first Acura. All the people that work here are great!! Go see Tom and Uncle Conrad ...No hes not my Uncle but he gave us deal like he was!!

Naomi was fantastic from the moment I arrived, to the moment I left. Her meticulous attention to detail and warm personality made my service appointment flawless and enjoyable. I will be returning for all of my vehicle service needs, based on this experience.

I really loved the car I got but however they tried to tell me that I had to buy the car in a two days notice or else they would sell it to someone else even though I already gave a deposit. They also had an issue because I didn’t want to finance with them and charged me a fee of $150 even though the fee is supposed to be $50 that says In writing. Not only that but the car had an issue on the bumper which I didn’t see until I bought it which is like okay I understand it’s a used car. They offered to fix it but told me in only a couple hours notice that I have to bring it the same day but I have no other car to drive and it’s going to be there for a day. They said I have to figure it out and offered no loaner and I work. Just very unprofessional overall even though my family has already bought three cars with them. Honestly want to just give this car back and never do business with them. My family wanted to get another car from them but because of this we will not be doing anymore business with them.

Phenomenal customer service and entire experience. Ed and Conrad are exceptional. Theyre not your typical sales people, not pushy or overbearing. They make you feel comfortable and in control. At no point did my fiancée and I feel pressured or like any particular car was being pushed on us. We were given honest opinions and space to figure out what was best for US. They worked with us to get us into the car that we truly wanted. Thank you Ed for your friendliness, sense of humor, and patience. Youre what really drew us in and kept us interested. I HIGHLY recommend Friendly Acura of Middletown.

One of the truly friendly placeI wanted a car and was initially not available and because of me my schedule I was also on time constraints, everyone including manager Brian Collin the finance manager Ray Loriano and the sales time Ed all made it possible that I get my car the way I wanted with in one hour.I am very happy with service and had recommended to my friends and we all had nothing but the best to sayI am very happy both with service and my purchase and how smoothly was the transection .

Great service! Fast and friendly.

It was a great experience I felt like a valued customer and all my concerns was addressed and resolved and Angela was a great service advisor.

From the moment we entered the dealership, it was perfect. Everyone so helpful, friendly, and knowledgeable. My new Acura was treated with the utmost care. I needed a spare key made and programmed and they did that for us at exactly our scheduled time. At checkout we were even given a free car wash at the local drive through. There arent a ton of Acura dealers around, and thats ok, becauseall we need is Friendly Acura... :-)

I would definitely recommend Salesman Gary at Acura. He is very knowledgeable and made the purchase of my car fast and easy. He was amazing from beginning to end. Sales Manager Brad was great as well. Gary and Brad worked together in providing a great price for our new car. I would definitely go back with the amazing service received from both. Thank you.

I was getting my first car, and Gary and the Friendly Acura team made it a breeze!! I love my car, and Gary was extremely helpful and attentive, and answered all questions that my family and I threw out at him. If you go, I Definitely recommend asking for Gary! He got us a good deal, and made the process much more enjoyable. Lovely car, lovely people.

Unfortunately I found myself stranded on the side of a remote area quite a distance from home this past week. I had not one but two flat tires. The towing company brought me to the nearest Acura dealership. When I called the dealership Naomi answered and she was kind and immediately assured me that they can help. When my car arrived at the dealership my car was immediately serviced. I’m very happy to have received a smile and a reasonable bill during such a stressful time. This is why I keep coming back to Acura.

Highly recommend this dealership. Staff was fantastic to deal with and made the entire process from my test drive to pick up so easy. Its also a beautiful facility, clean, welcoming and truly friendly. This was my first Acura purchase but it wont be my last, I will definitely do business with them again. Big thanks to Ed, Brad and Ray for making this a great experience.

Stopped in unexpectedly to look at a certified RDX and was treated like we had been customers for years. Gabe Nunez was our sales person and was treated with respect and didn’t feel like we were pushed around. Very good experience

Súper friendly, I felt super comfortable and welcome, especially Gabriel N. very friendly, thank you

Gary is the best!! He was so so helpful and made the car buying process so easy. I’ve been to several dealerships and this was by far the best one. Thanks for everything

Great service, the staff is very attentful and the facility is very clean. Definitely going back

I am leery of dealership service departments. I go in a few times, things are fine, then after a routine visit something quirky happens. I will not say it is the fault of the dealership, but the event typically ends our relationship - sometimes earlier than the end of the warranty period. Thats not the case with Acura in general, and my recent Acura of Middletown experience. Angela (Service Advisor) kept me appraised on the progress, and went to great lengths to ensure that the correct actions were taken for each of the vehicles issues. Just the right amount of concern, without emptying my pockets (too much). This was one of the rare occasions where after leaving the dealership the vehicle felt better than when I brought it in. And not just because of the work I brought it in for, which is usually for the better. But a quirkiness that was there since the leasing period is finally gone (the lease ended a bit ago). Kudos to Angela and the Service Team!

Gary Kaiser was great. Made my family and I feel welcomed. He kept me updated and informed throughout the process. The entirety of the process was quick and stress free thanks to Gary/Ray. The showroom is clean and comfortable.

Ed Fokl is the best salesperson around. A real straight shooter, which is greatly appreciated when buying a car. Buying a car from Ed is painless. Brad and Conrad are good guys too! Seek them out if youre in the market for a car lease/purchase!

This is my 5th MDX, but my 1st opportunity to work with this dealership. They far exceeded my expectations from my initial contact with the lady who answers the phone, to the management team, and ending with the finance guy. This was a full circle of extraordinary professionalism.Thank you Colin, Conrad, and Ray you set the bar for customer service.- Greg

I was very pleased with the service I received. I have returned to Friendly Acura for all my car’s service and will continue.

My experience at the dealership was amazing. I was expecting it to be a long process, but it went by pretty quick and it was enjoyable. I worked with Ray Irizarry, he was super helpful and informative on helping me chose the right options for me. Everyone who worked there as well was polite and courteous. I give this place a 10/10!

Very friendly, great help and made the process of buying a car so easy! Thank you Gary and all others at Friendly Middletown of Acura

Great service, Friendly Acura of Middletown got my car up running and in tip top shape in a timely matter. I personally recommend this shop for repairs and maintenance.

I haven’t gone through the process of purchasing a new vehicle in a very long time. The process was unbearable for me. I felt pressured and stressed, it was not a pleasant experience for me. My friend Matt purchased his Acura RDX in 2013 from Friendly. When we were both ready to get new vehicles, we went to Friendly together. Gary Kaiser was our salesman. He listened to what we wanted, and we got what we wanted. I am very pleased with every stage of the process. I enjoyed the experience thoroughly and, I am extremely happy and confident in what I purchased. Thank you Gary Kaiser and the rest of the Friendly Acura team!

Great experience, no hassles or problems. Excellent service. Would recommend this dealership to anyone.

Ed (Service Mgr) promised me the car would be fixed of all issues. It was. Said the car would be ready by Saturday, it was ready on Thursday. Never had any issues with the service dept at Friendly. Great group.

The lady hung up the first time and had a f@&$ed up I don’t want to be here attitude the second time I called I Was calling about maintenance question & pricing on an Acura model. Won’t be referring anyone towards this Acura dealership. (Was also don’t told they didn’t have a service department which I find odd since they’re an upscale car dealership.

I bought my Honda CRV at Friendly Honda in Poughkeepsie, but I work in Sullivan County, so having my car serviced in Middletown is WAY more convenient than going all the way to Poughkeepsie. Plus, Poughkeepsie had very limited availability, while Middletown was able to get me in pretty quickly.The staff in the service department were very nice and really took their time to explain anything that needed to be done to my car. I chose to wait for my car, and was very comfortable in their waiting area.Overall, it was a great experience and Ill be returning!

Was a great experience and DJ was a professional. Had no issues with the customer service.

My wife and I went to look at a used Acura here yesterday and we were extremely pleased with the experience we had. Our salesman was Gary K. and he went above and beyond to make sure we had the best possible buying experience and boy did he deliver. He took the time to show us each vehicle, crunched the numbers and even made it possible to take home our new car that same day! We felt we got a great deal and a fair number on our trade in. We ended up leasing a brand new MDX thanks to Gary. We will definitely be back for our next vehicle.

We recently bought a car from Friendly Acura of Middletown and couldnt have been happier with our experience. Gary, our salesman was so knowledgeable and accommodation to us. 10/10!!!

The most friendly welcoming dealership I have ever walked into. They make you feel like family. Colin the GM and his staff are first class. This is the place to go if you want an Acura. You won’t find a better experience anywhere else.Joe Ausanio

The service department was very helpful and knowledgeable. Car was ready when promised at the cost discussed. No surprises, very professional.

Everybody was helpful, professional and knowledgeable. We have moved 50 min away from this dealership and we opted to stay with them for their great personal service we experience each time. Special shout out to Naomi . We don’t feel rushed and she made sure I was not inconvenienced when the car couldn’t be completed that day because of unavailable parts and she provided me a loaner. She is amazing ! Keep up the wonderful work everyone!

Working with Friendly Acura was an absolute pleasure! Everyone was extremely patient, I never felt pressured to make a decision, The buying process of my MDX took about 7-weeks because I got a Fancy one ♡. The best part – Middletown stayed in touch with me the entire time which only made the buying experience even more enjoyable. I highly recommend you talk to ANYONE AT MIDDLETOWN if you are considering buying a new or previously owned automobile.

I had the best car buying experience at Friendly Acura! Colin O’Brien, GM, was absolutely awesome! He listened to me, didn’t try to sell me something I didn’t want/need or couldn’t afford and matched my need for a car perfectly! The were no high pressure sales pitches. He was kind, professional, caring and the way he treated his staff was just as awesome as he treated me, his client! This experience was not an all day event! Nor was it draining or exhausting. It was truly pleasant! Thank you Colin! I will now be a loyal customer for service and future purchases! I appreciate you and all you did! Happy New Year tome in my new-to-me Acura!

Had work done and had to go back a handful amount of times. May I add i bought the car from them just under or about 6months prior.

Phenomenal experience! Salesperson Raymond Irizarry was knowledgeable, extremely professional and courteous. The staff made it so convenient to due business. I will be a repeat customer moving forward!

I had a great experience at Friendly Acura of Middletown. I worked with Davidson and he was great to work with. I contacted them told them what I was looking for and everything was done quickly and correctly. My new 2022 MDX is beautiful and has all the features and upgrades we asked for. It was a quick and easy process and all I had to do was go in and sign a few papers and pick up my suv. I would definitely recommend this dealership to anyone else based on my positive experience! Plus its a really nice dealership and very clean!

Fast attention upon arrival. Clean facility courteous staff.

I had to change this review,The receptionist was so charming, she needs a raise!! Though besides her I would never recommend anyone to come to this location, they smile like they are nice but horrible experience, a bunch of liars!

Service was great from the minute I walked through the door. Ray greeted me and made the whole experience easy. Never once did I feel like I was dealing with a salesman. I ended up getting a TLX and when it came down to showing how to use the car Ray was an expert he knew all the in and outs of the car and all the bells and whistle. No question went unanswered. I am proud to say I will own an Acura for the rest of my life great car great service.

While driving upstate on NY-17 on Saturday morning and right before exit 122, I ran over a piece of metal debris and my rear tire went flat. I had another 155 mi to go to a wedding, so the donut was not an option. Found this Friendly Acura of Middletown dealership a few miles away and pulled into the service where there was no line. I was expecting the treatment we get in the 5 boroughs, the possible come back Monday as we have no spots available..., but my car went in right away, and, little to say, 45 min later I am back on the road with a brand new balanced tire on my 2019 MDX. The shop is clean and spotless, nothing compared to the ones we have in the 5 boroughs. Naomi was fantastic and up-front with all costs. After I pulled out in front of the shop, I went and asked some questions about the TPMS and the LKAS, and Naomi asked the mechanic that worked on the car to take a look. He stopped what he was doing and came out to help. No attitude or bad looks. JUST HELPED! Thank you

The Service Department was a pleasant experience. On the day I went there it was raining 🌧 they kept my car kept my car in side nice and dry.

It was a wonderful experience in the whole process, specially the attention and proffecionalism of the Sales representative Gary Kaiser. He make us feel home, and the attention of Ray Laureano very kind and helpful.

Always a good experience love working with Angela

Gary was very helpful and got me into the car I wanted with no problem. I love my Acura MDX. Highly recommend friendly Acura in Middletown. Gary was efficient and very pleasant to deal with. I’m a very happy customer. :-)

Excellent and quick service. I was comfortable in the waiting area and I was kept informed about the progress of my repair.

Great service. Made buying a new car a pleasant experience. Very Happy

Naomi was very professional & helpful. Service Dept was quick to get the service done and I was on my way home.

Great experience from the time we walked through their doors and beyond. Our sales rep Jeffery was patient very helpful and transparent He listened to what we were looking for. We are very happy with our RDX. I highly recommend them. We certainly will do business with them again

Great customer service! Nice waiting room. I can work while waiting for my car to be serviced.

As their name implies, the staff are genuinely friendly, and professional. Ive purchased twice from them, and service my vehicle with them too. Overall, Ive found all staff to be attentive & responsive to my needs. Of course, one has to be a big fan of Acura products (which I am) to connect best. I would strongly recommend this dealership to anyone looking for an Acura.

Great costumer service. I was in an out . Always a great experience....👍

The staff were exceptionally professional and friendly. In addition, it was very clean and masks were worn. I would highly recommend Friendly Acura for all of your vehicle needs!

The service on my sons Acura TSX went smoothly and they took care of us in less than an hour. Naomi is always helpful and friendly. Thank you again!

I just purchased a new 2020 MDX, my sales man was Gary Kaiser. From start to finish it was the best car buying experience that I have ever had. I have purchased vehicles form a lot of different dealerships over the years between that and my husbands commercial business fleet we are pretty experienced. LOL. I am both an Acura and a BMW owner. I was in the process of purchasing from a different dealership but, was unimpressed so I decided to call up Acura of Middletown. It was because of him we got the car from them. He was knowledgeable and considerate. He listened to me, really listened. He took the time to explain differences in models and made it happen. If you are business of purchasing an Acura I promise Gary is your guy!!!

Angela in service is great and went above and beyond to work with my insurance company as well as keep me updated on other repairs, make me aware of available discounts and help me with a loaner car. I would recommend.

Just bought a Toyota from Friendly Acura. Painless process and I left with an awesome vehicle. I would recommend Friendly Acura. Everyone was great!

I have been an Acura owner since 2011. I purchased my car at Friendly Acura because they were the nearest dealership. Its a great car! I am widowed senior. Whenever Ive had to bring my car in for general maintenance, I got an appointment right away. The service is excellent. The work is thorough and done by skilled, well trained mechanics. They will leave no stone unturned to resolve your problem. For me, trust is important... especially when youre relying on honesty in business. What makes this dealership special is that it is Friendly and professional. When I drive off, I am confident that my car is road ready.I am an Acura customer for life.

This was our first time buying a car at Friendly Acura. We bought a beautiful MDX and got a great price. Very happy with the entire purchase process!

My first time buying car experience was amazing! Gary, the sales consultant, is very friendly and easy to talk to.. He made the buying process easy to understand and follow through.. Even more, Gary has been very caring and always made sure everything was taken care of.. If I had any questions, Gary would answer them in timely manner.. Overall, Friendy Acura of Middletown has very warm and friendly environment and great team!!

Just purchased a 2019 RDX A-Spec and can’t thank everyone at this dealership enough. Honest, reliable, and of course friendly service throughout the whole buying process from Colin, Ray, Diana, and Sammi. This was my first car purchase and I can’t stress enough how honest and kind the dealership was to me. They went above and beyond to make sure I got into the car I wanted. Friendly is the perfect name for this dealership.

The service department is excellent. Naomi and Ed are very knowledgeable and very helpful.

Patient and understanding dealership! My partner and I use them and it’s always a pleasure. 5 stars all the way!

I have been coming to this location since 2004 when it was still Feders. The service department when it was Feders kept me coming back for service and purchasing 3 more MDXs. Over the past 3 years since Friendly has become new management Inhave had nothing but issues not only in service but when I purchased my last MDX. Although service kept me as a customer when they were Feders, Friendy has lost me as a customer especially now that you have to pay for a service vehicle and 2 miles from pulling off the lot the gas light comes on.

I was very pleased with my last service call. Service work was completed fast, the service rep. Was extremely pleasant, informative and courteous

Naomi was very friendly and attentive to my car care needs. I was in and out within the time frame she provided.

Owner of friendly Acura is best help me lotlast year July 30 2020 Me & my family came my car locked owner helpful, and quick service, THANKS

Had my regular complimentary oil change and Naomi was efficient, professional and most certainly friendly! Fast and professional service!

Love our new 2021 Rdx . Ray was great from start to finish. I have never had a better buying experience before. Thank you Friendly Acura .

Always takes great care of my cars .... very punctual and reliable ..... highly recommend Friendly for both sales and service.

An absolute pleasure to do business with when purchasing a used car everything was top-notch clean disinfected and ran like a charm Gary my salesman was polite informative and knew exactly how to take care of business as a good car salesman should,there was no false advertising,worked out all the details beforehand, kept me up-to-date during the week on information I would need,and everyone at friendly Acura was quote friendly....I would not have any hesitation of coming back and dealing with Gary again in the purchase of any new or used car because I can tell you this from my own experience friendly Acura was the most honest and forthcoming dealer I have dealt with in the past 6 months looking for a good used vehicle, and Gary made that possible for me to drive out with a beautiful used but look like new vehicle that looks like it just rolled out of the showroom. Again thank you friendly Acura and your team of great people that took the time to go out of their way and provide me with a great car.

The worst service on the hudson Valley, they will charge for work not done... Very disappointed.

Acura has always provided outstanding vehicles with spirited performance and superior quality. Over 7 cars/SUVs since 2002 NO UNIT has ever been in the shop but for scheduled maintenance. This year, my wifes new RDX has reached new heights in luxury, road hugging performance and controlled power. And of course, the vehicle must be purchased or leased from knowledgeable, amenable, personable staff, who extend every courtesy and while providing excellent pricing options. Its certainly value for your dollar both in the vehicle and the dealership. Superior vehicles offered in a comfortable, personalized environment will keep us at Friendly, driving Acuras for a log time.

Great group of people! Jeffrey, our salesman, was friendly and professional. He made us feel comfortable right away and made our experience a great one!

Do yourself a favor and don’t get a service package. The service manager is the worse and his advisors learn from him.

We were very pleased with the service we received! The advisors were friendly and knowledgeable. Will definitely be back for future service.

As always, I was extremely pleased with the great work Friendly Acura did on my MDX.

They know already how to try with the customers, client satisfaction is the first. Thanks for your excellent service

DJ went above and beyond to help me look for the car I wanted, definitely recommend this place !

Buying a car doesnt have to be difficult, and I have to say nobody understands that better than Friendly Acura. Gary Kaiser, didnt come across as a car salesman, but a good guy that happens to sell cars. He didnt call too much and overwhelm me; he called just enough to know what I wanted, and helped me get a deal that I was comfortable with. I would recommend anyone who is in the market for an Acura go to Friendly Acura.

My experience getting my new Acura RDX was nothing short of amazing. Colin is awesome. He truly went above and beyond to make sure I got exactly what I wanted. He took his time to run various scenarios to determine whether leasing or buying was best for me and let me pick his brain with dozens of questions even after I left the dealership. Damien showed me how to use many of the features in the car which was very helpful. I would highly recommend Friendly Acura to anyone looking to purchase or lease a car. Their employees truly care about their customers and I hope Colin and Damien are recognized for their outstanding service. Thank you again!

I love Friendly Acuras service department! Ed the Service Manager is always on point and I always request to have Pat work on our MDX as my wife and I feel super comfortable in his capable hands. On our last visit Pat noticed our left front tire had a cut in the sidewall, Ed walked me out to take a look. Had it not been for their detailed inspection this small and dangerous condition could have been easily missed...could have resulted in a horrible accident. I enjoy the atmosphere at Friendly, fair pricing and have always fixed our MDX on time the first time!

Respectful professional services and nice and friendly environment

Got my first oil change at Friendly Acura. Very efficient system and was included because I bought my Acura there. Good experience

If I can give more then five stars, I would!! The best dealership Ive ever been to. Everyone that works here is very friendly and helpful

My experience getting my new Acura MDX was absolutely perfect. Colin our salesman is the consummate professional gave me various options for payments which were very helpful. Ray guided me through the payment process and gave me some ideas about what to do and what not to do during the lease and Damien showed us how to use the car which is like and We are getting the hang of it slowly but surely. Its like a mobile computer and Damien has been walking me through each step and calls back in his very attentive to our needs. I would strongly recommend Friendly Acura to anyone looking for a new car and just as importantly looking for fast friendly service. Thanks a lot Frank