Went last year to get myself a truck and had a horrible experience after speaking with someone names Carlos...went back this year and spoke with Adrian Arellano and it was a whole new experience!! He is an amazing guy! He was patient and never pushy! He wanted to find what was really best for us, actually got my husband to an equally nice but less expensive car that what he was originally looking for. He also worked with my husbands crazy work schedule. He was so awesome that I actually sent my parents to him and then ended up getting a vehicle from there also! My dad is a hard guy to win over but he also really liked working with Adrian. So for our next vehicle we will definitely be going back to see him!

Juliet, thanks for such a smooth transaction on buying a vehicle. The team you are apart of has great leadership. From the trade in on the old vehicle, finance, and taking home a new vehicle. The customer service was hands down the best I have had when buying a new vehicle. A fair agreement was reached on buying and selling of the vehicle and this dealer ship went above and beyond.

AWESOME experience......We drove 1100 miles round trip from Arizona after finding the vehicle of our choice (2014 Toyota Sequoia Platinum) at this dealership. I completely monopolized our salesmans (Christian) time with question after question, wanting to know detail after detail and I had concern after concern. Christian maintained his composure and professionalism the whole time, Christian even provided additional information above and beyond my request, after all it was an 1100 mile trip for us with a fair amount at stake (the drive, hotel stay and additional expenses, not to mention we were purchasing a used car sight unseen). I was very skeptical about this deal because I didnt know anything about this dealership and I was purchasing a used car, all of my fears and apprehensiveness was squashed as soon as we arrived on Thursday 9/2/2021, we were greeted by a very friendly salesman and immediately escorted to Christian, after taking our test drive we returned to the dealership and Christian escorted us to the finance department where all of our paperwork and documents were ready to be signed, we then completed the transaction (traded our 2016 Toyota Highlander) at which time we were handed the keys to our Sequoia which had already been detailed and filled with gas before we even arrived. Had we not taken the test drive then the whole experience would have literally taken 10 minutes or less, this is how I prefer to do business, no lengthy negotiations, no real hard pressure about extended warranties (they were offered of course), just friendly personal service, in fact my wife and I felt the need to actually give Christian a hug for such an enjoyable experience, so let me just say, if you are considering a purchase from this dealer, whether you are a local Texas resident or from out of state such as we were, if you are purchasing new or used, do not hesitate, you will not regret buying from this dealer, just make sure you ask for Christian, after all, he went the extra mile for us !!!!

Going from Midland Motors to Sewell Cadillac Buick GMC...its the same service you get before and after they took over. It is typical Midland, Texas service. I was told to bring my car up there this morning at 7:30 (July 24, 2021)to have them look at my display screen so they can order a new one. I arrived and was told that I could leave it for 8-10 days now or make an appointment. I was told by Jamie that I could bring it in Monday morning and leave it for the day and pick it up at the end of the business day. I have scheduled an appointment now for August 18, 2021. Not sure if Im going to keep it though. I would rather drive all the way to Wichita Falls, Texas to Pattersons. They have great customer service and when I went last year they had me in and out for an oil change, tire replacement, and a rotation in 35 minutes. To Sewell...you should call Pattersons and learn something from how they work.

The employees were very friendly and efficient and made my entire wait very pleasant. The service was fast and the staff fully answered my questions and explained the process as well as the work done on my vehicle. I will be back.

Had a great experience. The salesman Daniel and the manager Jacob were extremely helpful, friendly and made a great deal for us. After the deal was made Jacob even found another $3000 first responder discount since my wife is a nurse. Big thank you to Sewell, Daniel, Jacob and Cadillac. It was really impressive to see that Cadillac recognizes and rewards our first responders who have been on the front lines fighting through this pandemic.

LIARS. WASTE OF TIME. UNPROFESSIONAL. BUYERS STAY AWAY. NO RESPECT FOR BUYER’S TIME . NO COURTESY. THEY SAY THEY DONT SELL TO OUT OF STATE BUYERS!!! BUT YOU CAN SEE ON GOOGLE REVIEW THAT THEY DO. I REPEAT OUT OF STATE BUYERS DONT WASTE YOUR TIME. It Should be on their website to not waste people’s time. JULIET RAMIREZ DOESNT CARE ABOUT YOUR TIME. ITS ALL ABOUT THE MONEY. IF THEY’RE NOT GETTING IT FROM YOU. YOUR TIME DONT MEAN SQUAT. TALKED TO MICHAEL THE MANAGER, SAME THING. HE SAID HE WILL RESOLVE ISSUE AND CALL BACK. NEVER DID. SPOKE TO ANOTHER SALES PERSON CHRISTIAN ARAGON SAID THEY DON’T SELL TO OUT OF STATE BUYERS BUT ON A GOOGLE REVIEW FROM A BUYER FROM ARIZONA, A DIFF STATE JUST BOUGHT ONE FROM HIM. LIARS. SO DON’T GIVE YOUR HARD EARNED MONEY TO PEOPLE WHO DOESNT RESPECT YOUR TIME OR YOU AS A PERSON. SHOP SOMEWHERE ELSE. LET THEM EARN YOUR MONEY LIKE YOU EARN YOURS.

My experience was amazing. We were upside down on our car and they manage to dig us out of it and give us a brand new 2020 vehicle with a low payment. Brandon, Jacob and CT were very helpful, precessional, and full of knowledge leading us every step of the way. My experience was that it felt like they cared about what’s best for us and not about what they may get out of the transaction. This is in my opinion what makes them stand out from any other car dealership in midland. I would 100% recommend to anyone.

I was so happy to find my husband a truck that we both like. He is happier then a rabbit in a carrot patch. We have already taken long comfy trips. Glen was a great help in choosing the right fit. We will be a returning client for Glen

If I could give a negative rating I would. Let me start with when I initially made my appointment I had to go through Sewell in Odessa to get Sewell Cadillac in Midland to even schedule my service appointment. I had to wait a month to even get in. I show up for the said appointment, they do not even show me on the schedule but get told dont worry well fit you in. This happened on December 1st. It is now January 19th. I brought in my vehicle for service for my back up camera intermittently not working and the car shaking while driving. I finally call in a couple of weeks ago to check on my car and get told they cannot duplicate any problems, and the shaking is due to the aftermarket tires. The aftermarket tires have been on the car the whole time as they got put on by Sewell Cadillac in Grapevine and have had no issues until now, a typical line of cannot duplicate the issue and blaming it on something else. I go to pick up the car last week, they cannot get it to start. They tell us to return. I return this morning, they still cannot get it to start. Aaron, the service advisor, explains to me that the battery has tested fine, they cannot figure out why it will not start. He stated they would troubleshoot, fix and just deliver to my house since I had already been there twice to pick up my vehicle. I get home 10 minutes later from them dropping off my car at my house to find I now have a check engine light that I did not previously have. I called and spoke to Aaron, my so-called service advisor. He let me know that evidently, I do have a bad battery, and he thought I would like to fix that myself. Oh of course! That is exactly why I bought my vehicle in to sit for almost 2 months to get brought back to me in even worse shape than what I left it with a service department for. Thats right a service department. If I wanted to fix it myself I would have. I will be taking it somewhere else, obviously never here again nor to any Sewell facility. I, myself run a service business and cannot imagine telling one of our customers oh yeah, thats too expensive of a repair here I thought you might want to repair that yourself How about a phone call? It is called communication. I ended up hanging up on so-called service advisor Aaron, Good Riddance!!!

Always service my car with the agency I bought it from, avoid future problems and get great service every time. Would recommend Sewell Cadillac.

DO NOT BELIEVE Andy Hinojosa. I was waiting on a truck to come in advised him I wanted it. A GMC 1500 AT4. I was texting and checking in with him on the arrival of the truck so we can pick it up over the last 2 weeks and today I check in on the truck and he says, its already sold. DONT BELIEVE ANYTHING THEY TELL YOU IF YOU ARE WAITING ON ONE. MAKE THEM SIGN SOMETHING. Its sad that customer service is where it is today but I will never buy from here again. LIES LIES LIES from Andy Hinojosa. I have the text messages to PROVE IT! Sad thing is I own a medium sized business and was going to start buying here if it went well but guess Ill stick with my normal dealer when they put my name on a ordered truck its mine to buy unless I dont want it.

I LOVE MY TRUCK . Glen helped me pick a vehicle that both my wife and i agreed upon. His knowledge of the vehicles of his and the competition made it any easy choice. In away its the dream vehicle for me large but easy to drive and park.

Easily the most pleasant sales experience Ive ever encountered. Jack Bolger treated me like a friend, instead of another sale. He was with me from beginning to end, answering questions and explaining his answers. I never felt any pressure to buy, but once the deal was signed, I was glad I did!

They worked hard to make my mom a great deal on a car she could afford.

Sewell Cadillac made my car buying experience one of the smoothest Ive been apart of. The salesman Brandon went above and beyond what we asked. Jacob was a huge help too! Great deals, great people!

My experience with Sewell has been amazing. I have to say Fernando Lopez did a great job on finding what I needed. Very professional and a pleasure to have him as my car guy!!

Thank you Sewell for all your help and hard work! This was the first time I actually enjoyed buying a vehicle. I love my new truck! If you are shopping for a vehicle, stop by and ask for Fernando.

I bought a vehicle here recently for my wife. Daniel Lopez helped me find an SUV that was in my price range that suited our needs and lifestyle. He was professional and knowledgeable. I will definitely be a repeat customer.

I had such a wonderful experience with sales rep. Daniel Lopez. He made sure all of my car goals were met and took care of every detail. Defiantly will be returning when it’s time for another new car.

We bought our GMC Denali truck from Sewell Cadillac of Midland, the experience was amazing. Our sales associate Daniel Lopez was very courteous, professional and knowledgeable of all the vehicles. The loan process took no time at all. Definitely recommend buying a vehicle here.

Great selection of cars. These guys are great. You don’t get typical car guy vibe from the sales staff. Very professional.

I purchased a new 2021 Cadillac Escalade at Sewell in Midland & had a really great experience with them!! Daniel Lopez & his assistant Mary Jane were extremely helpful & answered all my questions. They even delivered my new vehicle to me in Denver City, Tx. All the other employees were awesome as well!

Went by a few times and was helped by Lorenzo Rodriguez. I wasn’t necessarily interested in buying, just looking, and he showed me a truck that I fell in love with. He helped me through the whole process and I was able to text/call him with any issues. There were a couple things that needed to be taken care of on truck, and all I had to do was text him and he’d get it taken care of. Id definitely buy from him, again.

Whats the point of scheduling a appointment if u guys aint going to owe up to yalls part nvr coming over here again fed up.......

Daniel and Sewell team were nothing short of awesome, went the extra mile on my car to make sure we were 100% happy 😃 I really like the fact that we didn’t feel pressured or rushed into ANYTHING! Me and my mother both are extremely happy !!! We would definitely recommend this dealership to family and friends ! I LOVE my CAR vroooommmm 💨sincerely Jason & Linda

Ive had to take my car in for minor issues on a couple of different occasions that could have caused huge inconveniences but thanks to Trent, I was in and out in no time! Hes always very professional, very thorough, and very fair. He definitely needs a raise. Please convey my deepest gratitude to him.

Sewell Cadillac of Midland provided excellent customer service. Service advisor Carl provided me timely updates on my vehicle while it was in for a scheduled oil change and informed me of recommended services. Will definitely being back in the future.

Went to the Odessa one and dealt with a nice salesman named Raul.Very professional and tried to help us.Just make sure to have pretty good credit before going.lol.Thanks Raul for taking your time to trying to help us.

My husband bought a 2018 Ford Expedition in January. He had the best experience with one of the best sales associate., Jack Bolger. He was so friendly so knowledgeable, his confidence and his experience in dealing with trade ins was outstanding. We will be returning customers because our experience with Jack Bolger.

Definitely enjoy everyone and how there is no beating around the bush. Ready to serve customers before, during and after the sale.

I brought my car in for a computer glitch caused by a dead battery.The service I received was fast, professional, and personable.If you need anything done to your Cadillac or other GM vehicle, Id recommend the service department to anyone.

Me and my wife purchased a vehicle from here. The sales experience was good however upon signing we ended up waiting excessive hours even after being approved just to sign papers.Turns out on our way home with the car the tire was losing pressure so we called dealership and let them know so they said to bring it up. When my wife got there it was near closing time however the technician assured her that they was nothing wrong with the tire and just simply sent her on her way. Turns out the tire had a nail in it that was found only when the car broke down the same week- yes Cadillac was there and covered the cost but then it took almost 3 weeks just to get the car back. In those 3 weeks we never received a phone call from anyone updating us on the vehicle, the only time we received calls was when we ourselves took the time to call up there and leave messages.Also had an issue with a grinding noise coming from the rear end. We quickly brought it back up to To dealership where the had the car for 2 more weeks but could not find anything wrong with it. We still hear it and will be taking it elsewhere to address the problem.Overall the lack of customer service that we received will lead us to purchase from another dealership in the future.

Loved working with Fernando Lopez and the team!! Great customer service and support throughout the entire buying process!!

If you own a Cadillac sell it and buy a Lincoln. This Cadillac dealership is the only one in Midland Odessa. Your just a number to them and dont recieve the acknowledgement of owning a 60,000 dollar Cadillac. I also own a Lincoln from the same Sewell company in Odessa and receive VIP treatment. After this experience which has happened on both of my maintenance services. I traded my Cadillac this weekend for a new Lincoln. I have owned and driven a Cadillac for over 20yrs. Not out here I wont. Buy a Lincoln!!!

I want to personally thank Trent Marks for all his help. He coordinated phone calls/emails with myself, him and our extended warranty people. He did all he could to help and made exceptional offers for any inconveniences we had due to issues between warranty and Sewell.Thanks Trent your service was greatly appreciated.

Great service and very flexible time experience to fit my schedule both times. Daniel is very cooperative even after the sales . Thanks

I had a terrific experience w Sewell Cadillac. I purchased from far out of town and they drove the car four hours to support me. Worked with me so a purchase was possible, is, a really good car loan rate. Ill but my next car from Sewelll Cadillac!

Loved the service fast easy I will definitely come back and recommend customers. Thanks 😊😊😊

Trenton Marks is the absolute best !!! His customer service goes above & beyond, thanks for taking care of my family’s vehicle and always so welcoming

My Cadillac in Midland to Sewell GMC on Wall Street, Trent came up to me Took my car in and Trent took care of me like I was President Trumps wife!!He kept me inform and when my car was done I went to pick it up and it looked brand new Trent had it washed oilchange everything to my car, if you want service after the buy then go to Sewell GMC Cadillac on wall street.I am amazed at there service after the sale. Thank You Trent. DEBI

We called the sales department to let someone know we were there they said Carlos was on his way to help us... we waited half an hour and no one showed. We left and got a used vehicle at Permian Basin BMW. Both are Sewell but apparently not all Sewell locations have the same customer service training.

Great place to work and buy a new or used vehicle.

Great customer service and great deals! Thank you Sewell Cadillac of Midland!

Service Department needs work.Update: Service Department still needs work. I made an appointment for a check engine light on February 17th right after the ice storm. Soonest availability was MARCH 30th - okay, no problem. I arrived at my appointment only to be turned away. I was told it would be about another week. Its been radio silence. Im not sure what the deal is. Its very disappointing to have to wait 2+ months to even see whats wrong with my truck - this is unacceptable! My company will no longer be purchasing trucks from GMC, just for this reason. Its unfortunate, because we love GMCs.

Sewell Cadillac went beyond what was expected to communicate and get our car back to us in a timely fashion. Outstanding service.

I have been dealing with the Sewell family since 1971. And my first experience with your Cadillac division did not disappoint at all. Great communication, great service and great follow up! Thanks for taking such good care of my car.

I’ve bought several cars in Midland and Odessa over the years and this was the best experience I’ve ever had. Everyone was very accommodating and knowledgeable. Thank you!

Went in for an extended warranty claim. Not only did we get great service but the repair was done very quickly!

If I could give it negative stars trust me I would! The workers are so rude! Especially the man up front! I dread going here when I need to! If you need your vehicle serviced and if your able to just take it to San Angelo. They are very kind, they answer all your questions as much as they can and help you out! Unlike here it’s a no for everything and prices are better in San Angelo as well!

We bought a new truck in December the sale was great !!! Its been a run around with everything else took 3 months to get my paperwork sent to Wyoming and now trying too fix another problem charge us to much for taxes and tags and been waiting for someone to call me back for week...this dealership worst problem is Communication Is horrible !!!!!

Was a very bad experience would not recommend this company. They do not stand by there word even if they give you a price. Then they call and say it was not in writing and signed so it does not count. Would recommend not using sewell dealerships.

My husband bought his truck in October and we still can’t get his plates. He kept calling and then figured out months later they never did and inspection which they needed went and got that done. Another month and then again he needed to sign title to release. It’s been a mess we are now in February and we still can’t get plates. The buying process was easy but the after math is beyond ridiculous based on this experience we won’t buy from here again. We are now in Mid February with no plates. We have to keep going back for temporary plates.

Had to have a battery installed great service done in a timely manner

Love this place!

Managers don’t call back. Parts department doesn’t keep up with parts ordered. The only thing I have received are excuses when I should be getting parts I payed for.

Very good service from the staff .. !!!!!! 👍👍