Had no problem. Was my first visit to Verizon, Im thinking about switching from t mobile. Used to have sprint for 18 years, but Im not happy after t Mobile bought them out. Representative was very helpful and patient! Still considering the switch

They get me what I need AND WANT fast! Very good coverage area! Jet pack (mobile hot spot) is amazing!

They dont always greet every customer but managed to fixed my issue with a suspended line and created another problem. I had to re-pay for Hotspot I aready had. Overall satisfied with their service

It was very good Ashli and Sergio did awesome helping me even after they closed they were still patient and helpful.

Write a letter to Verizon if you want faster service than this location. The people are friendly but they wont hire enough of them to make a dent. Poorly designed parking lot too, made for cars not trucks.

Real bad experience with Verizon agent at this store.Very rude and he was pressure me with my information and telling me that if I didnt liked the prices, I should go to Walmart to get cheaper phones.I was trying to ask him questions about my options with my plan and deals that they might have.No customer service or emphaty for my lost phone or budget.

Had a great experience working with Chance. I never leave reviews but I felt this time it was needed. People go around spending their own money wherever and it truly sickens me when small to large corporations do not care about customer service. I felt like I was right at home with Chance. He is truly the best part of Verizon. I will be a long time customer because of this great experience.

Trying to talk to someone in the store is impossible. This is a sorry excuse for a business Called three times and held for 10 minutes each time finally hung up.

Manager and sales person were rude. Called corporate to complain, left message. No call back. I went somewhere else and had excellent service

Thank you for helping this technology challenged older person understand how to use Hotspot! When it comes time to use it we will see how much I remember.

Awsome staff too high on cell phone bills they dont let you finish paying one bill before they start charging you for the upcoming month bill

Ive come here a few times and each time had a not pleasant experience with one time them straight up lying to me

Rick, the salesman, was extremely helpful and friendly. Made the experience better

Their service was wonderful but they ran into the same problems with my new phone that my husband and I did so the phone problem did not get resolved.

Nancy C. at the Midland corporate store was a tremendous help when I was purchasing a new phone. I had an appointment and was greeted right on time. It is so nice to have someone explain everything without getting irritated or trying to rush things along. 5 stars to Nancy!

Had a great experience with this location and the representative that assisted me. His name was Anthony. Came in looking to upgrade my phone and join Verizon as a customer and he went out of his way in explaining every device and data plan that would suit me best. I highly recommend this location and to ask for Anthony as he is extremely knowledgeable.

They do go out of their way to help you as much as they possibly can.

Great service and staff

Amazing so happy

Over an HR waiting..Now they charge phone Update fee..

Great customer service! Getting me phone and reducing my monthly payments.

Very helpful kind

Quick in and out

A lot faster service than before covid. Limited on selection some what. But they take covid seriously.

Not very helpful

Very helpful and friendly staff. They got me fixed up quickly with the new devices I was adding and the changes that I needed to make to my account. I really appreciated the candor of my salesman and his suggestions on how to protect my new equipment. Nice folks to do business with!

I hardly give reviews and honestly after switching from T-Mobile to Verizon I came to the store to get further assistance. And I believe the manager, the heaviest lady here completely ignored me when I proceeded to ask a question and yet she looked me straight in the eyes and walked away. Way to have a first time experience with Verizon. She needs to go back to learn customer service. The store isn’t even busy. Other than her, the gentleman and other lady were helpful.

This is our go-to Verizon store!! Sergio is amazing at his job, perfect customer service!!

Met my wife and son at the Verizon store in hopes of upgrading our 3 phones to the new 12. Upon entering the store I was told they require masks to be worn so we turned around and walked out... saved me 3000.00 and lost Verizon any business from me in the future... thank you.

Over one hr just waiting.

Went in to get new phone and change phone service. I was greeted by a young attractive female who took me through my process. She made me feel welcome and answered all my questions. Good place

Nice phones, great signal everywhere I go,, but the customer service is making me think about to go to another cell phone carrier.Customer service sucks,, online, on the phone and at the store..Just to think about call customer service gives me a headache and want to throw up.Press 1, press 3,, press 4, well send you a code... etc, etc.and 45mn still waiting for someone.I wish someone up hi management can do something about fix the way customer service works and hire more people.Dont text back telling me I apologize..just use your time and help customers.🙏

Website sign in neefs review

Very informative and able to service my ohobe during a minor computer gliche.

The in store customer service is horrible.. they are there to sell you a phone and take your money.. nothing to do with helping you with a problem.. called customer service and had the problem with 2 phones fixed in 20 minutes.

I was very disappointed with the young man who decided to interrupt my conversation with his female associate. I was going to buy a new phone but decided to walk out of the store.

Came here to get help with my prepaid account, Anthony was able to assist with everything that I needed without skipping a beat! He called in to reconnect my suspended line, updated the SIM and device ID, left with everything working properly. Exceptional service, as I always expect from this Midland Verizon store. What I appreciated the most is that I was not treated differently for being a prepaid customer.

Took about 45 minutes to get in but everyone was great

I get covid is going on right now but the customer service was horrible. We had two things we wanted to ask help on and the lady’s answers to us, was to go home and do it. It was like she didn’t want to help and was pushing us out the door. I have never had such a bad experience at a Verizon store.

Very helpful in these trying times. Glad I had to go to this store over the odessa store. The difference in good customer service shows.

Great place to do business love it

I got no help, only when I made my new purchases & they scanned my debit card. The gentleman said he didnt know how to transfer my pictures over to my new phone & he said it was too busy for him to ask for help, so that Id have to take a loss. He wasnt rude when he said that, but now Ive lost so many memories & only pictures I have of my son as an infant. Its an unfortunate loss. Poor service, but no hard feelings.

I have always received excellent service. They have been my Cell Carrier for 19 years. Somewhat expensive but good Cell service when others with the other Cell services can not get reception. Always helpful.

Tried to upgrade wifes phone. After waiting for 2 hours they told us we werent eligible for an upgrade and would have to pay full price. We went to Best buy and received far and away better service and as it turned out we were eligible for an upgrade and we saved over six hundred dollars.

The staff is always so polite and helpful

Love this Verizon location! Everyone is so helpful and doesnt make you feel rushed. Jonathan was so kind and addressed all my issues without hesitation.

When there was a problem, caused by an outside issue, with my account, the team at this store went to bat for me and got it solved. They are the nicest and most friendly that I have ever dealt with, and because I am not terribly tech-savvy, I end up dealing with many. They can explain things in terms that I understand and they make sure that I understand before I leave. I absolutely cannot say enough good things about them!

I have been with Verizon over 10 years. and every time I go in they always help me very professionally and friendly. and I have never had any problems with them. and every where I go on trips my phone all ways works. I also forgot to mention. I pay for three lines thank you Verizon

This is the only corporate Verizon store in Midland and it shows. They have a team of dedicated employees who are very knowledgeable and ready to help. If possible, try to avoid peak times as the lines can get really long.

Went to check out a new phone this weekend. Daniel helped my boyfriend and I. He went above and beyond to help me transfer all my information from the old phone to the new one! He is awesome! If youre looking for the best customer service ask for Daniel M!

Store had an offal selection of phones and cases. There customer service is also not that great. Biggest thing is how they are handled covid, it makes it very difficult if you are trying to get a family member a phone that is not able to edit the account because they are only allowing one person to be with a sales associate at a time. So I had to stand outside of the store and do everything off my phone while my wife went inside to pick out a phone, extremely inconvenient.

Daniel Montoya is the only salesman you should buy from here. Hell get you an awesome deal, the prices are always what he says and he will help you with other technical issues like using Verizon family base. I have tried to buy from other salesmen and theyre always trying to scam me or over charge me. Thats why Im giving this 4 out of 5 stars. If it wasnt for Daniel I wouldnt be with Verizon. He is awesome!!!

Wild experience at Verizon. I don’t know how people in charge didn’t realize this guy was drunk. He smelled like alcohol & was really aggressive while asking me for my information. His name was Anthony & raised his voice multiple times when I couldn’t understand what he was saying due to his slurring.

Recently my father-in-law became incapacitated. We took my mother-in-law into the Verizon store to take care of the account. We wanted to change the account into her name and upgrade her service. We were met with resistance regarding the ability to access the account because even though my mother-in-law was on the account, she wasnt the owner. We asked to speak to a manager. The manager came out, unwilling to listen to our problem. She just said Ive been told by Lucy (the girl helping us) what your problem is and there is nothing we can do. You have to get a power of attorney. We asked if there was anything else we could do and we were told no. We werent satisfied with this answer and we got online later and added my mother-in-law as an account manager. The website told us that she would be able to make the changes she needed. We went to a different location to make the changes. Here we ran into the same problem. We were told that she still needed to have power of attorney but we could elect to perform a Assumption of Liability in lieu of the power of attorney. We called the number they gave us and within 25 minutes we had transferred the information into my mother-in-laws name. When we went back to the second Verizon store that had helped us so much, we talked to the lady regarding our experience with the Midland store. This lady said the Midland Store is corporate and they probably didnt have the time to help us properly. I have to say that I do not appreciate the people at the Midland Store not helping us and telling us all of the options. It is hard enough to take care of things when a loved one becomes incapacitated but when youre met with such resistance from people who simply do not want to do their jobs, it makes it worse. Ill use whatever Verizon store I can instead of going back to this one.

Awful customer service! My husband and I went in and out our names in. We waited for 40 minutes and didn’t get called. Meanwhile AT LEAST 5 people came in after us, all got helped! Like, did we miss something? So we said screw it and we went to best. Save your time and go to another location.

The ONLY good Corporate Store in Midland/Odessa! Great staff! Whatever you do, do NOT go to the Odessa store....after [over] 2 DECADES....thats decades of LOYAL - never a late payment - the Odessa store management (its not so much the employees, its management there is HORRID; beyond unprofessional!!!) is HORRIBLE. THANK GOD the Midland Store has chosen to go in a COMPLETELY DIFFERENT DIRECTION! As such, Id be remiss if I didnt express my gratitude and appreciation!STAY AWAY FROM ODESSA CORPORATE on 42nd; go to a dealer or the MIDLAND CORPORATE STORE on Loop 250! Props Guys!!! :-)

I had the best visit ever. I didnt have to wait very long and Carlos took excellent care of me.Thank you all. Elaine Huse

Very good service

Yes they have sales customer service techniques. Where they lack is in being 110 percent honest with New customers. We went in to port in four lines the entire family over we were charged activation fees which I found that unfair since we were moving our service to Verizon they should have had the same courtesy as the rest of providers to waive it since we are willing to pay you a monthly fee for the next many years to come, fine we let that pass. We ported two lines over because the other two lines were out of town and we didn’t want to leave our kids without service. The sales guy said, “don’t worry I will add a new phone number for now and when you get home you call the 1800 number and port it in your kids number”. So I did, I followed the instructions the sales guy gave me It was fast and easy and done. After a couple days the bill comes in I have 30 dollars of charges for six lines because I ported four lines and the sales guy had activated two other lines under two different numbers, he did not have the honesty to mention it. I was also advised by a customer service representative over the phone that I didn’t have to purchase a phone ! I could have brought my other iPhone to Verizon! When the sales guy at the Verizon store said we CANOT bring any type of phone over we needed to purchase a phone now ! While they seem happy and chipper they truly are because it’s all for a sale. Don’t let them lie to your face and laugh behind your back ! Because this is exactly what the sales guy did to us so now we are stuck with a $ 600.00 dollar bill! We are Definitely canceling and moving back to our old carrier for four lines $100 dollars a month all unlimited on High Speed never slows me down like Verizon would in the 45 dollar plan ! This is the most stupidest decision ever taken ! I have had metro PCs for 6 years and NEVER HAD A PROBLEM AT ALL ! It works everywhere around the US and the speed is ALWAYS HIGH SPEED !

Worse than going to Walmart. I hate dealing with them. Their customer service sucks. They keep transferring you to someone else. Repeat the same info over and over. Still getting zero results.

Sales people were helpful. All I needed to know was if the screen protector was available for purchase .....the boss wouldnt get out of the office to tell them that. One second turned to an hour. ....so I left.

A little bit of a wait, but after dealing with them I realized it was only because their customer service was top notch. Everyone working was extremely polite and helpful. And not just myself. To everyone I witnessed them deal with.

They were very Helpful. Was fortunate to meet the Samsung rep. April exceptional service from all...

The customer service was excellent. The reps were happy to see you in their store. Best service in a long time of any kind within the Odessa/Midland area. Highly recommended.

My phone was acting possessed n then froze. I use my phone for work. I arrived 10 min till closing n the rep stayed n got it working again and it took till near hour after closing. He never complained n was very nice

Amazing customer service we walked today to switch from att to Verizon because the cover more places in midland the lady who helped us she is amazing and perfect she helped us in every steps by calling att to get the account number to switch our account she was really patient with us I believe her name gizally she really made our day thank you again also we recommend you do to switch to Verizon if u work in oil industry because u will have amazing coverage in all areas in mishh my midland

Was a great experience this time have had problems in the past though

Another great visit to Verizon!!!

Horrible customer service. They changed my SIM card and lost my memory card. I had problems with my phone, they refused to help. I had set up a time with tech support to work on my phone. I texted tech support that I was at the store, when tech support called the store, they said I wasnt there. They falsified my records by documenting work that they didnt preform. The staff is rude and consenting. I dont ever want to step foot in that store again

Be careful with the promotions here. I was offered a December promotion on the Moto Z. I was promised that after two months of paying on the devices they would be free. When I called the promotions department they informed me that I was offered a bad promotion. Now I am having to pay two phones off at full price. Buyer be aware! The staff is not well-informed on the fine-print of these promotions and the customer ends up fitting the bill.

Good service. Friendly and professional staff. Very helpful. Prices were very good.

Adrian is the best at customer service. Adrian takes time to listen to your request and makes it happens. This is the best Verizon store I have ever been to and the store manager should be greatful to have Adrian G working for him. #1

They have great customer service 👍🏻

Very helpful Staff. Helped me go from Android to Apple with no issues. Took longer than I wanted but these things take time so I wont knock them for that.

Ok

Day before thanksgiving we were told that we could get money on a card to pay off our AT&T bill. Wouldnt pay it ALL off but enough where we could get by. Now we fixed some things and now that we asked them why we got 2 cards that dont add up to the amount we were promised. They dont do that. It gets taken off your bill not done on cards or some on a card. Now I have to pay a $800 phone bill to AT&T plus Verizon this month. Dont get Tiffany, she lied to us just to get our service. Word of advise finish your contract with the company your with NOW then go somewhere else. Other than that we have had good service. Plus they lied when we called the store and told us that they could do this. So they arent really on top of things at this store. If they offer to switch you in a middle of anything just DONT do it. If it wasnt for the fact we were having problems with AT&T then we would still be with them. Again, Tiffany lied.

So helpful

Was really great they were able to get me and my brother a new phone and we switched to their plan for much cheaper than what we were paying

Thank you so much for being there when I need you. Please work on the dead areas, I would still like to be able to keep in touch while traveling.

Was received by Ric. I wanted options on my dead battery in my Note 3. Rick was pushing a battery device to keep my phone charge. He never looked at the problem or if my phone was defective. Received better service at the VZ in the mall and a needed upgrade!

Chance was very helpful. I really appreciated his help.

Showed up at one of their busier times on a Friday and was helped with setting up my hotspot within 10 minutes. Store was clean and my sales rep was very helpful and friendly.

My boyfriend went to buy an iPad Pro to surprise me for school. He came home with it. I opened the brand new package and it was bent & the screen was cracked. They did not take responsibility for giving us a broken one or whatever iPad was in a BRAND new box. & when he took it back they didn’t have barely any more iPads so he had to get a different one that we didn’t want. Such an inconvenience.

Was there on the store phone for over 2hr with support, but the staff there was awesome, knowledgeable and courteous

Were I get my phone

They were really nice and funny and helped out a lot.

The female manager is a joke! Customer service is a joke

Fast service and I was treated well. Nice people. Very welcoming

Great accessories but could find a better way to find on how-to not waste so much time on a service that took less than have a minute without talking to someone over the counter.

Thank you for helping me with my cellphone problems they got it fixed!

Always busy but corporate stores are better than private retailers

Amazing....in and out

Fast, Friendly, Knowledgable - and idk if this means much to you but it does me, the restrooms were clean! ♥

Its always great and fast service. I get the same person I get when I get my samsung galaxy note 8 and my Samsung gear S3 frontier. Hes very helpful and the manager at that time 6/9/2018 around 4 pm was polite and fast checking me in and treated me with great service.

Good staff, not a terrible wait when Im there, they know the products they are selling.

The help i requested was speedy. Thanks again

Very clean store and staff very polite and very helpful they had lots of informacion when I ask them my questions

Nichole was great with helping me order my new iPhone 8 Plus. She was as excited as I was!

Priscilla!!!!!Its so hard to find a employee who loves & takes their job serious!! This lady spent so much time with me & helped me so much!! Even with my kids being hungry & cranky she was still so nice & didnt rush anything!! I will go back to this Verizon because of HER!!She even gave me her # in case I needed more help!! WOW!!Thanks so much, Priscilla!!

They stated out with great service and became just a typical cell phone store...They couldnt resolve my phone issues with lg v10..stay away from this super racist store..They wanted a lot of money for a defective product and not honor their own contract.Stay way the Federal government is going shut it down mark my words. .