Went into the store in October, ordered new iPhone 13 Pro Max phones. They show to have arrived yesterday. The phone number listed for the business says it is disconnected. Called the Russell Celllular store on Rankin Highway and they tell me that store is not even open yet. But people have been posting reviews for a while, so whats going on? Do you not even know if this business has a good phone number or not???

Terrible interaction today. Walked in and the one employee in the store just sat at the table and waited for me to approach her. Let her know that I was into switch my service from another carrier. She immediately had a tone and made me feel like she wasnt wanting to help. I knew the process and had all of my information and she needed to make it a quick transaction but instead I just walked out. Went to another Verizon store in Midland and had a very good experience. Stay away from this one.

Absolutely worst experience. Updated my cell phone and they never reset the old phone or canceled the service. Had my identity stolen because of it. Called the store and they told me it was my fault. Place smelled like weed covered up by incense. Definitely won’t be back.

Customer service was excellent had no trouble starting a new phone plan. thank you nathan for the help

Absolutely the worst experience ever ! Came in yesterday 1 employee and they had no WiFi so I could not get my data transferred. I wrote that off to a bad day, came back a day later only to be greeted by the same 1 employee with a customer who could not make up her mind about anything . And am still waiting on service after an hour of sitting in this place . They won’t allow a zero star review but if they did they would get one without hesitation.

No wait here

Sunday hours for your store say that you are open until 5pm and when we came by at 3:35 the doors were locked. Wasted my time.

If I could give zero stars I would. Not even greeted when walking in. Waited while the unknolageable worked stumbled through a payment. I will never come back here and would never suggest anyone I know to come here. It’s worth going the extra couple of miles to visit the real Verizon store. And when doing a trade in it won’t go towards the new phone but instead can only be used on accessories in store.

Had to wait two hours to pay a bill the lady that was working told her life story when she had a white couple but got silent with the Mexican couple she had two customers leave worst experience by far

I came in to look at future upgrades in and was happy to see that I qualified for a tablet and lower bill. The service was fast and I was very happy with my service. Customer service was the best experience I have ever had !!!

Very good costumer service, great deals. If youre looking for a change, this is the place. Much better than others corporate stores. They will truly help the customer.

Awesome upbeat people! They make you feel comfortable and make sure you leave understanding exactly what you are getting into! I recommend this place every time!

Visit Erick he is very good in helping...After coming here for number of times, this place hasnt been doing good anymore they keep having only one employee to serve several clients.. SMH, they cant afford another one or the management there is very lazy and cheap.. dont recommend​ this place for plans or service at all, your gonna have to wait in line, and also they always keep delaying my need, they dont have stock to replace my screen protector, they always say couple of days and weeks pass by same old excuse, find another place dont come here or else your lucky if your the 1st one or the only one there

Erick and the girls were amazing helping me with customizing my plan and choosing the correct device! I highly recommend this store and these consultants!

Worst service ever!!! He actually fell asleep while he was supposed to be helping me

Conducting business with honesty and integrity every time! Come become apart of the Go Wireless family! Oh and dont forget to ask about our UNLIMITED SCREEN PROTECTOR PROGRAM AND How to switch to DISH NETWORK!!!

We had an excellent experience at Verizon today,they were very courteous and had lots of helpful information, I would recommend Verizon and this staff and I give them an A+ rating!

Everyone here is awesome and very knowledgeable! Ashley is the Manager and runs a great store...best in Midland by far!

Very Helpful, great customer service (Kristen) was very helpful with my transition from ATT 10/10 would recommend.

Visit erick he will help you get the best and still save you money! great salesmen!

Very helpful and knowledgeable about what I looking for. Would recommend doing future business with him.

Visit Erick hes the best consultant there! Very satisfied and content with his service!

Great service. Very quick and helpful

Awesome job with these consultants they know what they are doing abd honest about it! Great job erick keep it up!

Erick is an amazing honest profesional salemen thank you very much for all your help! Will defenitly recommend and make business with you!

You guys need to come and get your service with Erick hes just the best! He should be the manager!

Best Verizon in Midland to visit! All reps are amazing and make sure youre taken care of!

Excellent customer! Eric was thorough and was very helpful as we upgraded our phones!

The salesman was not knowledgeable, instead of admitting he didn’t know he gave wrong information. Refused to acknowledge I had insurance and sold me a new phone. I called the 800 number, which I will always do in the future, and they confirmed I did have insurance on my phone. I replaced my phone for $149 instead of $700. I was very disgusted and disappointed in my experience

Timiko was extremely helpful and answered all my questions. She also got my Dropbox app working rorschach me. Thanks Timiko!

Erick was very helpful,and did his job at a very quick pase! Totally recomend him and his work ethic!

Only one employee works at a time, 4 or 5 people deep and you’re looking at an hour + wait time. Not sure why I keep coming here.

Best verizon in town with great customer service and amazing witeless consultants! Visit erick for great deals and promotions!

Amazing customer service with Ashley and she has the most amazing green eyes!

Nice people they are just slow when it comes to customers. Been here 10 am and it is now 1150cam annb

Ashley was an awesome and very helpful representative with great customer service skills.

I was sold on the note 8 by Jonathan at gowirelessHe was more than helpful and made sure I understood how how the phone worked before I leftGreat guy!!!!His see him today!!!!!

Messed everything up a few times. More trouble then it was worth.

Great job!! Very good crew!! Will return!!

When I purchased a prepaid sim card and they tried to activate my account it tool me 2 hours to activate it and eventually the sim card didnt work with me and I request to return it and the same moment and get my money back, they told me we proceed you refund and your money will be credit back into your account now passed 18 day and still not receiving anything from them.

Ashley was very professional and gave a great amount of information.

Kristen was very helpful! Great customer service!

Eric.Easy to leave sprint when Verizon reps are this helpfulEric

Awesome job Erick you are great man!

Only one person attending. You have to wait at least 2 hours very very slow service, people without experience,

Excellent service, very knowledgeable about service plans and products

Ashley and Cynthia were amazing!!! Awesome chicks!!

Does not follow store hours stated on door. Called corporate and they couldnt even get a Hold of the store manager and just got an oh well explanation. Pathetic.

Erick is awesome visit him!

Mostly good, but some lack of knowledge.

I had a great experience

Good staff

Great service!!!

Exemplary service and she made me laugh

Erick is the best with phones

Great convenient and fast

Great service!

Ashley the store manager is amazing!!!!

Good 👍🏼

Customers service is the key!

Not very good attention.

The ashley manager should learn Spanish to give us the service we deserve! Very ignorant of him but his companion erick attended us very well and he was the one who rescued the sale because by little and we left without buying anything, Thank you erick for your professionalism is admirable.

Erick was very friendly and took care of all my needs thanks Erick