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CubeSmart Self Storage
90 Rowe Ave, Milford, CT 06461, United States
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CubeSmart Self Storage
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Br
Review №1

The storage is clean and reasonable priced. The people are friendly and helpful. Bianca from this location is wonderful to work with. Highly recommend.

Ja
Review №2

Everything was simple and easy. Only issue was that the pad lock pops apart on the last run. Pins and springs went flying. But customer service and the transaction and moving itself were a breeze.

Be
Review №3

Bianca was wonderful throughout the two month experience at Cubesmart in Milford. We ended up needing an extra unit last minute and she was able to move things around for us!Definitely recommend.

Ty
Review №4

Had to use this unit for longer than expected, but the staff made it easy and convenient. If I ever had an issue, the Manager Bianca was sure to go above and beyond to assist me.

Si
Review №5

Dirty, dingy, and disgusting. Do not rent here, I was charged for a month after I had already moved out. Front office was rude and bad business practices. You can easily find better kept spaces, cleaner units, and better service for MUCH cheaper elsewhere.

De
Review №6

I have rented elsewhere and this Milford location is the best by far! Very helpful & friendly staff! Kimberly has been outstanding in helping me with my storage and organizational needs and should be commended! The location is always clean and kept nicely! Thank You Kimberly & CubeSmart!

Be
Review №7

The staff is very courteous helpful in anyway, area around is clean ....

ri
Review №8

Plenty of room for storage and work space, a lil pricey ..but different sized units for different prices

Lo
Review №9

This was such a great experience. The office staff was also kind and helpful. They made this whole process easy. Units are clean and easy to access

Je
Review №10

Easily accessible and well protected.

Sh
Review №11

Excellent experience. I really appreciate the service and guidance. A+

E
Review №12

I would highly recommended CubeSmart if you need storage space. The facility is accessible, clean and has extended hours. Additionally the staff is courteous and knowledgeable. I recently spoke to Tachina about my account. She was very friendly, and answered my many questions patiently. It is nice to do business with a company who appreciates their customers and takes the time to hire and train their employees to provide excellent customer service.

To
Review №13

Friendly service, clean grounds and secure appearance to the property. Thanks Alex!

De
Review №14

Place kept up nicely and workers are very helpful.

Ke
Review №15

Last week, I went online to search for storage unit info. I completed an online reservation form. Within minutes, I received a call from Kim. She was friendly, efficient and knowledgeable. Kim answered all of my questions, and then some. She offered an appointment time, which I made, then missed. Kim gave me a courtesy call to see if I’d like to reschedule. I could not commit to a specific time. Kim was understanding and accommodating by informing me of her hours. Meeting with Kim to complete the rental was more of the same excellent customer service.

Ke
Review №16

I have always been very impressed with the cube smart establishment since day one and more importantly your general manager Kim Ware is extremely professional and always in good spirits. Always happy to greet customers with a smile and information needed. Your lucky to have her on your team. With that said i am not impressed with the fact that you have unreasonable rate hikes for the size of my storage unit that started soon as my first year was up. This to me was unacceptable. I understand rate hikes but the amount of money CubeSmart was raising me and most likely other customers is ridiculous.

Ki
Review №17

Tichina Williams went above and beyond to make sure my experience at CubeSmart in Milford CT was as quick and easy as possible. Even after realizing the unit I chose was too small, she was happy to show me another unit that better fit my needs. Everything went very smooth, she clarified everything along the way to make sure I fully understood their terms/conditions for renting at this location. Highly recommend!-Kiersten A

Ca
Review №18

Kim was very helpful in assisting my transition in moving storage. I will definitely refer a friend. Thanks again!

Cr
Review №19

Always had access to my unit and able to pull my car right up to the door.

Ke
Review №20

Every time I show up and meet a new person at the front counter I am impressed with there professionalism. I was recently very unhappy with a issue that came up with my billing and expressed my concerns about it to Tichina Williams whom I have met for the first time that day. Without any hesitation she immediately had suggestions to rectify my issue and she was so genuinely concerned about keeping me satisfied that she came up with a solution not just for my satisfaction but also was fair by her company too. Now thats talent. I hope Cube Smart knows they have a great staff of employees at there Milford Rowe ave facility.

Ma
Review №21

I had a bunch of stuff I didn’t want to let go of, so I decided to take it to a storage unit. I found CubeSmart in Milford and decided to go check it out. When I came in, a woman named Alex assisted me and gave me so much information about the facility. She was so knowledgeable and so easy to talk to. Long story short, unfortunately I was unable to afford to keep all the belongings so I decided against renting a space. Nonetheless I just want to applaud Alex. She was so great and had me convinced to do business through this company!

Ca
Review №22

I made a reservation on Friday online and Kim called me immediately to confirm. When I came in on Saturday, Alex was great. She was helpful and led me through everything. The lock they sold didnt fit and she gave me suggestions of where I could go. Both Kim and Alex provided great customer service.

Co
Review №23

The manager was always super helpful and the facility is very clean! Pleasure

sh
Review №24

Staff is great and helpful. Tichina at the front desk called me about a payment and address issue. She saved me an hour trip by informing me about the website and that I could change my address through that instead of in person. Thanks!

Di
Review №25

I like it and i like the manager Trish very helpful.

Al
Review №26

Such a great first experience at cube smart milford. Kimberly was exceptionally helpful and kind! This is the place to go if your looking to store any of your belongings!

Tr
Review №27

Tichina Williams was amazing. She showed us several units to make sure it serves our needs. She also tested us at the end to make sure we knew what the code was to get into the lot, the access hours, and to make sure we understand the process of when you move out. She is excellent at what she does, and very thorough.

Ma
Review №28

Alex was friendly and very informative in getting me set up with a storage unit! Haven’t had any issues! Nice, secured and convenient location off 95 and an easy process to get everything set up. Would recommend to anyone looking for a unit in the milford area.

Ja
Review №29

I am so thankful for Tichina Williams. I have been storing for years. Her service is outstanding. She is extremely helpful. I truly appreciate her. Thank you very much.

Pa
Review №30

The ladies at the Milford self storage are awesome. The first day we meet Kim who was so friendly and knowledgeable and made us feel very comfortable. Next month went to pay our bill and we meet Tichina who also was very friendly and knowledgeable and made us feel right at home. You have to awesome employees and very happy with the service.

Se
Review №31

Kim runs this facility like a Swiss watch. Highly recommended.

Al
Review №32

Alex was extremely welcoming, pleasant a s professional all at the same time. She was great from the moment I walked in...I actually told my boyfriend about her awesome courtesy! The office and over all space was very clean. I would recommend to a friend.

La
Review №33

Very clean unit. Fair price for 5 x 10 unit. Nice locks. Even though its not climate controlled its still a comfortable temperature.

Th
Review №34

Tichina, the representative of CubeSmart, was fantastic. She was very helpful, thorough, easy to communicate with and understand, and was able to answer all of my questions. I was very happy with my experience and would recommend anyone in the surrounding area looking for storage to use the CubeSmart of Milford, CT.

Ka
Review №35

Alex is super sweet, patient, attentive and helpful! The facility is very clean and well laid out. I couldnt be more pleased to have chosen CubeSmart Milford for my storage needs.

DA
Review №36

Tichina was lovely, and answered all my questions, and there were a lot of them. Moving is an incredibly stressful experience and she made it less so, and that was much appreciated!. Thank you!

ca
Review №37

The people i work with was excellent kim the manager and the other staff was very helpful and always on top of my account when there was a problem

Da
Review №38

Great customer service here thanks to maya for help educating me on alil more about cube smart! Would recommend.

Da
Review №39

Tichina @ the Milford location was awesome. She was very detailed, explained the process and when I walked in remembered me and that to me is big. It shows that Im not a $ or number. Its my first time renting a self storage space so Im hopeful it will be a good experience .... i would recommend anyone who wants fast service and friendly customer service to see Tichina in the Milford location.

Ma
Review №40

If looking for a storage facility in New Haven county I strongly recommend the Milford facilities. They recently did all kinds of upgrades including paint, fences, security, garage doors and new pavement. It’s always clean and my unit is always dry. The entire staff is a pleasure to work with. They always are willing to help and always greet you with a smile. Especially the manager, Kim. She has personally gone out of her way to assist me with my storage needs. It is expensive to rent storage but Milford Cubesmart is comparable if not less than other storage facilities in the area. The money is worth keeping your valuables secure, clean and dry.

Ni
Review №41

The staff was very helpful and knowledgeable. Tichina had all of the items prepared for when I arrived and provided all the information. She was very friendly and helpful.

th
Review №42

What can I say the experience was the best, Maya Emery made everything so easy she was very helpful in every way, great place, great people. Thank you

El
Review №43

I have been with CubeSmart, Milford since 2017 and have been very satisfied. Recently I downgraded to a 5x10 with the professional help of sales associate, Tichina Williams. She is a fine, bubbly, very helpful and knowledgeable young lady. Tichina made me very comfortable and explained everything in detail. We had a few laughs and had me very settled with the change, I couldnt ask for a better person.She is an exceptional asset to CubeSmart and very capable of advancing in this company. I would hire in a second.Thank you,Elizabeth (137)

Sa
Review №44

I would like to thank Tichina Williams for her exceptional customer service. She knows her job well and always greets me with a smile. It was always a pleasure to go into the office knowing I was going to be treated like a most valued customer. Thank you Tichina and good luck at your new location.Sabrina Bess

Un
Review №45

Customer service was great! Tichina and Michelle were very friendly and helpful; which is always a plus..Price is affordable first month is half off we’ll promotion was great! unlike other storage businesses wanted a arm and leg; but I would cube with cubesmart If I have to again. Thank you to cube smart team😉

La
Review №46

The Service from your employees Tanisha and Kim were 100%. Where I feel uncomfortable is the Insurance.Why is it mandatory?If I must pay, I am requesting details about the company and how to make a claim, if necessary?Please advise.John

Re
Review №47

Would be better if they had gutters over the doors for days where it is raining or snow is melting. Storage works and seems to be a better rate than the others around here .

El
Review №48

I and very happy with my experience at cube smart storage here in Milford. This is my third time renting with them and I would highly recommend it. Kimberly and Selena are fantastic and always there to help you anytime you need it and I have had to bother them on several occasions LOL. Again, I highly recommend cube smart!

Ga
Review №49

Kim was very helpful. I would recommend CubeSmart to any and everyone.

Ja
Review №50

I am very happy with my CubeSmart experience with the exception of having to pay for YOUR insurance for the 1st month despite my renters insurance covering me. (I brought you evidence of my coverage within 24 hours and nothing was in my storage unit then.) Also I was only told of the 2 higher priced coverages you insisted on...not the $12.00 coverage. Otherwise, the employees were very knowledgable & pleasant.

Ta
Review №51

I recently moved to Milford and needed a place to store my belongings. Alex was super helpful and accommodating throughout the whole process. Nice facility and a convenient location!

Ke
Review №52

I will say kandrice. Is very professional and very helpful. She had a wonderful little time to herself. Which made me feel comfortable dealing with her. She went out of her way to show me every option she had available to her. Walk me through everyone to find the right storage area I would highly recommend the storage facility

Ba
Review №53

Kandrice was amazing the first time I was there.She remembered my name..suck these days a small thing goes a big way. I appreciate good customer service. As I am also in retail..Thanks for the personal service! I would highly recommended cube smart!

Cr
Review №54

I had a great experience today. Tichina was VERY polite, prompt, efficient, and professional. VERY happy!!! 😊 😊 😊

Ma
Review №55

Great customer service by Kim and Tichina. Very thorough. Storage units are easily accessible and very clean.

Ch
Review №56

Alex is awesome! She made the whole process of obtaining the unit and moving in easy and stress free. If you need storage in Milford, go here.

Ca
Review №57

Kim warehouseKim Ware and Kandrice Germain are two ladies you would take home to meet MOM; so I am giving them WOW! These ladies are always smiling and willing to help; if it is with your rate increase or anything to keep you there and happy. These ladies deserve the biggest WOW!

Kr
Review №58

Tichina Williams help me when I went in to the one in Milford with my reservation she was amazing she really knows her job and showed me different units because the one that was reserved for me was too small she explained everything to me made it easy during this whole moving process and getting this unit I couldnt thank her enough companys need more people like her 5 stars isnt enough for the review

St
Review №59

The customer service at this location is excellent. Kim and Kandrice are always a delight to deal with, and extremely helpful. The property is also well maintained and clean. I highly recommend using this location!!

Sa
Review №60

Tichina Williams has been extremely helpful in explaining everything!

Da
Review №61

Kim is awesome. She is the most polite and helpful person Ive delt with in a while. I have complete faith my car and items are age and sound. Highly recommend this place to anyone

Jo
Review №62

What can I say about this place let me start by saying it’s well maintained and a nice place but let’s talk about the staff Tichina was so helpful I was very impressed with how I was treated when I walked in she was very friendly and I wasn’t sure what I needed for space so she had me go with her and actually showed me the different size units instead of telling me sizes because of Tichina she is the main reason I rent from cube smart

Mi
Review №63

Tichina Williams is very professional and thorough not to mention very sweet.She was extremely helpful

To
Review №64

Over the past three years, I have enjoyed the fast and friendly customer service. I would highly recommend this facility. The facility is well maintained and your items are safe.

Sh
Review №65

Kandrice is absolutely great! She is extremely polite and helpful. Ive never used a self-storage facility before but Im extremely happy I chose CubeSmart, it meets all my needs and they have a great staff!

Gr
Review №66

Kim and Alex are great! Very knowledgeable and friendly! Very happy with our decision to use this facility.

An
Review №67

I am very pleased with the employee (Tichina) who helped me to choose a storage area, and so far with the whole experience with Cube Smart.

Lu
Review №68

Hi my name is Luis Damiani I just wanted to say tichina was very helpful and answered all my question and very knowledgeable about the place and she was very nice and friendly she is the reason we rented a unit and I hope she will be at this facility for the time I rent I just wanna say thanks again for everything and I will be recommending this place for storage to my friends and family it’s nice to see there is still kind people out there

We
Review №69

Kim has been absolutely amazing. Always professional, always courteous, always friendly. I would recommend this location to anyone needing a storage unit!

Te
Review №70

Great service. Tichina Williams was the best with showing me around and about my account step by step

Ja
Review №71

Tichina was exceptional at explaining everything and made the whole experience enjoyable. Definitely recommended.

An
Review №72

I’ve dealt with storage facilities before and wasn’t very pleased but I came to cube-smart and dealing with Kim and Alex has been a wonderful experience!! Definitely recommend Cube smart in milford ct!!!

Ma
Review №73

Kim is so amazing we have been dealing with her for about two month we needed storage for a few weeks and she made it happen. She is very friendly and a joy to work with.

Em
Review №74

Tichina williams provided outstanding service very polite and helpful.

Da
Review №75

I have been with CubeSmart for 3 years and I have always found the facility to be very clean and the management staff, both Kimberly and Candace, to be extremely professional and knowledgeable. They are very helpful and great to work with.

C
Review №76

Tichina Is a great example of how professionals should engage with customers. I often go to businesses that do not take the time to serve their customers like they should. Tichina took the time to explain in detail everything I needed to know so that I could make an informed decision concerning my storage needs. She was polite, courteous, and very friendly. I would recommend doing business with CubeSmart. They are so much better than U-haul and their prices are better too.Thank you Tichina for all your help

Ji
Review №77

Great service. Tichina is friendly and informative!

Al
Review №78

Very helpful and kind staff.Both moving in and moving out was efficient and easy!Kandrice and Kim made sure to salt and clean off the steps to our unit after the snow for easy and safe moving.

Je
Review №79

Kim & her staff are great! always helpful and the facility is always clean..have had a unit there for a few years no issues at all... Update.. Thank you Tichina Williams for finding my KEY!!!

Mi
Review №80

My family and I are building a house and are storing things at the Milford CubeSmart. I actually look forward to paying my monthly rent in person because Kim always brightens my day. Kim has been nothing but helpful and a delight to work with.

St
Review №81

Nice storage rooms at a convenient location.

Fi
Review №82

The staff and manager are great!! They provide service and support with a smile and are very accommodating. We appreciate the work that you do!!

Jo
Review №83

Hi just wanted to say how awesome Kim was she helped us out with a nice unit for our things

Da
Review №84

Tichina was very assertive and helpful . Would definitely recommend this to others .

Se
Review №85

Was a pleasure dealing with Tichina she walked me through the whole process and it was easy looking forward dealing with cubsmart😄

Je
Review №86

WOW! what an impressive experience at cubesmart today. Kandra greeted me at the door with a blissful smile. She knew I was there to make a payment, and remembered my unit number...WOW! After which she kindly reminded me of needed information, and suggested I take another piece of candy...WOW! She politely walked me out the office and complimented me on my style...WOW! Kandy, youre the best...I cannot forget about Kim too...she is always very friendly and helpful.

go
Review №87

Kim is awesome. Incredibly helpful and responsive. Go ahead pay her a visit

Vi
Review №88

Alex is super nice & friendly, thanks Alex! The location is out of a busy traffic area, easy to get in and out of!

Al
Review №89

Tichina Williams was a pleasure to deal with she is very professional and courteous

De
Review №90

My experience with Cube Smart has been impressive. This had been my first experience with storage and Tichina Williams provided all the answers to my questions, making paperwork a breeze. Tichina prepped my bay before I arrived and demonstrated the process, wich again simplified the entire process. Cube Smart comes highly recomended as a professional & economical answer to your storage needs. Thank you!

Mi
Review №91

Alex showed me a few units but i decided to go with another option, but Alex was wonderful, very polite, and funny.

An
Review №92

Nice and helpful staff. Units are in good condition. Overall a good storage facility.

Br
Review №93

It was helpful during my sons keeping his stuff.

Ad
Review №94

Tichina Williamsbwas very professional and informative on the units at rowe ave in Milford CT. She offered me a great deal on the last 10x30 unit left and i grabbed the opportunity!Thank you Tichina for a great experience!

Ha
Review №95

Kim was very helpful and considerate everytime I deal with her. Great customer service

Ke
Review №96

Tichina Was great, she was very helpful and informative.

Wa
Review №97

Kim and Alex are wonderful...very pleasant and professional to work with....great customer service..

Fr
Review №98

Kim is the best at her job I recommend any body to go there and storage shes a very helpful lady.......

Jo
Review №99

Kandrice and Kim have been awesome answering all of our questions, since this is our first time storing.Outstanding customer service!

De
Review №100

Nice place and very nice and helpful staff....Alex Kennedy helped us, she is very delightful!!

Information
38 Photos
100 Comments
4.8 Rating
  • Address:90 Rowe Ave, Milford, CT 06461, United States
  • Site:https://cubesmart.com/connecticut-self-storage/milford-self-storage/278.html?utm_source=google&utm_medium=gmb&utm_campaign=gmb-listings
  • Phone:+1 203-878-1331
Categories
  • Self-storage facility
  • Moving and storage service
  • Moving supply store
  • Storage facility
Working hours
  • Monday:Closed
  • Tuesday:9:30AM–6PM
  • Wednesday:9:30AM–6PM
  • Thursday:9:30AM–6PM
  • Friday:9:30AM–1:30PM
  • Saturday:Closed
  • Sunday:8:30AM–5PM
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