The store rep Nancy at Millbury store was absolutely amazing went above & beyond our expectations. Very friendly, helpful & knowledgeable. Went in to upgrade my iPhone ended up upgrading mine & 2 sons! From start to finish answered all our questions. Took her time, gave us options & completely set up all 3 phones for us, cases, screen protectors etc. can honestly say it is the best service we have ever experienced will never go anywhere else now! Had always been to Northborough store before that and never been that satisfied were even thinking of changing carriers, not now! Very happy

Thank you for your great service and assistance helping restore my service.

Great manners and left very satisfied when I got the new iPhone 13 pro max

I like going to this store just to play around with the new phone models. people are nice

The last few months I have been having problems with my bills through AT&T with them charging me over $400 more than what I should be paying. I called a representative over the phone to try and resolve this issue, however, after 50 minutes of being on the phone they were not able to give me any help and sent me to my local corporate AT&T store in Millbury, MA. When I got there, I waited to speak to the general manager Justin Oaklif who was casually sitting on his phone while I waited on him for nearly a half hour. When I finally got to speak to Justin, he offered me no help at all. After being frustrated with him, I made a comment that I could get a better deal at any other mobile carrier. His response to this was There is a Verizon and a Sprint right down the road, do you need me to pull up your account number to make the switch? As a loyal and well paying customer of AT&T for years now, it really is very disrespectful how they treated me.

Just purchased a new phone. Mo was my salesperson! Wonderful is the only way I can describe him. Will tell my friends and family to deal with him. Wonderful experience. Thank you

I had the best experience today at this store. Mo did an excellent job. Hes so professional; I had so many questions about switching lines, and he answered them quickly. Thank you Mo, for helping me. You did more than I could ever ask.

Actually it wasnt good. I went in for assistance with my Samsung phone. My apps on my screen and cover photo were out of line I believe due to phone being on my pocket when walking and not locked. I just wanted to know how to fix it. She deleted and moved some if my apps. I wanted a specific photo of meaning back on my home screen. She said she only know how to delete or move them Id need the original to put it back as home screen photo. Advised Id have to call a Samsung representative for help. She was new to store and young. There is a young gentleman that had helped me before and was patient and knowledgeable. He was not there. This young lady needs some additional training and patience.

I recently decided I needed to switch carriers. After much debate I walked into AT&T. As soon as I walked in I felt very comfortable. I was welcomed by a associate named Mo. I explained what I was looking for and my concerns. He was so patient and helped me find what would work best for myself and my family. I will definitely recommend AT&T to all my friends

This was the greatest experience I have ever had at a AT&T store. All of the staff was very professional and helpful. The deals that they worked for us were so terrific- I left still amazed. The store is well set up, and all my questions were answered clearly! Definitely recommend!!!Justin was amazing! In addition to his super service we were also waited on by Evan! Amazing team.

Jason was amazing helped me save everything for work and my photos of my granddaughter. Set me up with everything I needed and was a pleasure to work with. Awesome store I would not go anywhere else.

Staff friendly, helpful, knowledgeable, pretty quick to respond.However, I asked about screen protectors and cases. There wasnt much of a selection. The tech referred me to a local Zagg kiosk at nearby mall. For $53.11, the Zagg employee installed a $1 screen protector, crooked, and it started peeling off in less than 3 hours, with no refunds, and a limited warranty that requires $10 payment for replacement with another $1 screen protector. Do not look for accessories at AT&T. Listen to no advice about accessories. Research all accessories online, buy cheaply, do it yourself.

Best customer service at this store MO and Evan took care of me and my wife gave us all the info we needed for new Apple watches these are pros at this store can’t say that about the other stores I visited!Thanks guys!!!!

AT & T associate, Carmelo (Melo) is very personable, knowledgeable, helpful and informative with no sales pressure. Melo has a calm & understanding demeanor which made my husband and I comfortable while explaining the different iPhone choices and plans helping us choose the right phone and payment plan for our needs.We are so glad Melo was our sales associate and we are both glad we chose to shop at AT & T.Truly, Cheryl & Rich C

Worst experience, Jordan the Manger changed my entire plan without my consent. He did not turn in my old phone for the rebate and they are trying to force me to pay for both phones I provided them to hand in. Now he wont help to resolve the issues. Plus theres an additional $150.00 added on my bill. Ive called the 800# and they gave me the run around as well. Really disappointed to have this take place since Ive been a loyal customer for many years. I had a hacked email address that they reinstalled on my new phone and cannot remove it.do not ever use this store.

Incredibly knowledgeable and friendly. He was honest in explaining costs and gave the customer a helpful and enjoyable experience.

Justin came to my assistance today. I bought a phone for my grandson.........BUT, not only did he help......he was magnificent in explaining. Patient and fun. I am grateful for his help !Evan was the first to assist when I came in the door and truly exceptional as well. He gave us the time and knowledge we needed. He had to leave because of a greater need....and Justin finished.I am very happy with AT&T

Thanks Mo and company for a smooth, easy experience.

Mo was a great help! He definitely help with everything I needed today and then some! Great worker, great customer service & very understanding to my issues that I came in with.

ATT in Millbury, MA…Nancy N, my sales person was extremely knowledgeable and helpful. Nancy went beyond what most sales reps do.

Elian was great! was able to get my new phone and case very easily and everything was well explained! great service :D

Jordan P. (Assistant Manager) is exceptional on all accounts. He is very friendly, knowledgeable, and helpful. I have encountered numerous issues with setting up an account through ATT with various employees at this location - Jordan was the only one who took the time to listen to our frustrations and successfully helped us. Jordan is what makes ATT great.

I switched over from sprint to Att. The transaction couldn’t be any more smoother and easy. Thank you Nancy for making my life painless. Great customer service.

Jason was extremely helpful with helping me find a new cell phone. Showed immense professionalism

Was helped by Mo, and let me tell you. He would not get off his phone. If it wasn’t texting, he would have the AirPods on and talking in his native language or using his watch, I should’ve gone to another AT&T. I am a paying customer and any other AT&T would have loved my business. I will be signing up for other products at another location all because one rep could not give me his undivided attention. Staff here is wonderful but be wary of Mo.

Jason carried us through the process of signing up like we were on his back through a knee-deep marsh.RelaxedHelpfulKing

I have gone to AT&T’s Millbury location 3 times in the past year for various reasons. Each sales associate was always extremely personable, polite and helpful. Even when the store was extremely busy, they kept their cool and made the customer feel like they were important and valuable. Today Mo helped us upgrade a phone and buy an iPad. We left the store very happy!

Mo was a really kind employee also treated me and my fiancé excellent I recommend him for anyone that comes to the store !!!!

Nancy was great. Saved me money, new phone and watch! She is also pretty and nice!

Awesome experience with Igor today at the Millbury store! Very calm and professional.

I had a great experience at the store today. All the staff was very helpful with helping me decide the best route to go with my plans and choosing new phones. Victor was very helpful with setting everything up.

Moaamar did an excellent job in communicating, explaining and making us feel comfortable with his salesmanship. Very professional and quick to a customers satisfaction.We lucked out with him waiting on us today.

Nancy was outstanding, including helping me select my new iPhone, setting up my new plan (which both saved me money. & increased my bandwidth), and most important of all, setting up my phone from my iCloud back-up so that I was able to leave the store running flawlessly. Thank you!

Worked with Meg today (small brown haired girl) and she was super super helpful and knowledgeable. I had tons of questions about the new 12, how to upgrade my iCloud, etc- and she answered all of them quickly and in a way I could understand. She was very polite and friendly too, seems like a great person to have on your team. 10/10 great experience!!

Elian was extremely helpful in getting us set up with new phones and also an updated plan. He was very knowledgeable and it was such a pleasure working with him. We had a great overall experience.

Vic helped us upgrade our phones. He explained everything very well, gave us all the options and let us make the decision that best suited our needs. Highly recommend this business.

Best place to go, the people are very friendly, and very helpful.

Nancy at the Millbury store was the best to work with. Top notch customer service. Can’t wait to do business with her again. A++++++

This AT&T store is the best they did more than I could ever ask, they saved me money and got me hooked up with the latest devices. I will recommend them to everyone I know!

Nancy was amazing, I usually dread going to the store but not anymore! Thank you so much for your hospitality!

Excellent service. Customer service rep was knowledgeable and had me in and out fast.

Went to upgrade my phone and a younger man serviced me and my boyfriend. At first everything seemed to be going out well. Untill he started going back and forth between servicing us and other customers. At this point the people he serviced before us I could hear them becoming angry and saying rude comments as in “ they didn’t even make a appointment”. Which was true but it wasn’t our fault this man decided to stop servicing them to help us. After about 30 mins or so he started to run the process and kept telling the previous people that he was servicing “just a minute”. We had some questions to ask and wanted to completely understand what our bills would be and ensure we got everything complete. At this point I was frustrated that the people he was helping before us kept making remarks about us making it seem we did something wrong. After we left we had to come back the next day because he never took our trade ins or set our new phones up with us. A women helped us out the next day and was very sweet and took her time to service us.

Evan was great helping us out today,getting new phones,transferring data,etc. He definitely is great in customer service!! Thanks was a great visit!

Victor, was very precise, super helpful and we’ve been with AT&T for over 10 years and he was able to save us some moneY!Thank you, Victor! We appreciate your kindness and time !Mr&Mrs Fish

Nancy was very helpful. She made sure I had everything I needed. Very nice. Left with a smile and very happy. Very satisfied

We worked with Victor. I went in to upgrade my iphone, as I was told it was only $8.99 a month with trade in. I looked into switching my fiance onto my phone plan and was told it would only be $136/mo plus tax including the monthly installments for 2 iphone 12s. While waiting for my fiance to arrive, he took another customer. I let him know we were on a time limit. He ignored us and spent an hour with them and made my fiance late for where she needed to be. I was told on my first bill I would get $60 charge for two one time upgrade fees. I just got my first bill -- $329! I call ATT, they tell me he put us on two different plans and added insurance. Its taken me two 45 min calls this week to ATT 1-800 number and it still isnt resolved.

Nancy at the Millbury plaza location was absolutely amazing. Great customer service and super friendly.

Extremely satisfied with the customer service, help and professionalism that Victor provided us! He made all the process smooth, easier and fast! 👍👍

Was looking for a prepaid plan with byod. When the rep saw that there was no commission involved for her she went back to checking her phone along with the other 2 people working there.Decided that AT&T wasnt a good idea and left.No customers in the store either.

Elian at the Milbury Plaza Store was very helpful. He made sure Everything to meet my needs and answered all my questions in a courteous and professional manner. I will definitely continue to make this store my “go to store!”

Changed over my father in laws service from Verizon wireless to AT&T and it couldn’t have been easier. The man that helped us went above and beyond thank you so much for the help

Met Justin 13 years ago and he has been the VERY best representative I have EVER dealt with during my years as an AT&T customer...so much so that I drive up from Connecticut to his store in Central Massachusetts to work exclusively with him.

Vic, was helpful explaining our purchase of two Apple 6 watches. He was awesome and I look forward to working with Vic again.

Nancy was wonderful, nice, professional and very knowledgeable. :)

Moaamar was great. Super fast,friendly and knowledgeable. Great service.

Jason was very helpful and attentive to everything we needed.

Moaamar helped me setup my new account and get a great deal on an IPHONE 12, would for sure recommend him to other customers.

Mo helped me figure out my voicemail not working!!!! Saved my business because I wasn’t getting voicemails. Thank you!!

Very happy with service they were great to me and my 2 year old son

Give my salesman a raise! Don’t lose him.!!! I’ve been with AT&T for decades and this guys’s the best.

Amazing experience here at AT&T. Very helpful and welcoming. Made everything easy.

Thank you Victor for an excellent experience. If you need anything from ATT - ask for him!

Jason provided great customer service!

Never made it in. I waited 40 min. Line never moved so I left. I hate when I have to go there. Customer service is the worst I ever seen. You could wait hours they dont care.

The service was excellent and Mo was very helpful.

Really great service. Walked in, was helped right away and got exactly what I wanted. It was very quick. The sales person was polite and knowledgeable.

I hate cell phone stores almost as much as I hate the RMV but this trip made it super painless I was in and out with new phones and a tablet in about a half hour I highly recommend

Tim was fabulous! I was immediately greeted when I walked through the door, and asked if I needed assistance. He walked me through my options, and wasnt pushy in any way. Tim was able to get me set up with my new phone in a timely manner, and with a pleasant friendly demeanor throughout the entire process.

Moomare did an amazing job and stuck with me on all my questions. Added 2 lines and an upgrade, as well as adding Att tv.

Justin did a great job handling my swap from my XR to 12 Max. He is a multi tasking pro

Nancy is mad cool and nice, she helped me out a lot and she’s very patient!!!

Great experience with Victor made the whole process super easy.

Awesome customer service!!! we wouldn’t go anywhere else!!! Thank you!

Victor was great to work with and very helpful. Will be going back and hopefully get to work with him again soon for 2 more phones!

I really hate giving bad reviews however, I left this location completely dissatisfied after purchasing a new Iphone 12. My sales person was Vic and I told him right away that I was not tech saavy (I am over 50) and needed my data transferred from my Iphone 7 to my new Iphone 12 because I inadvertently did not have Icloud turned on. I immediately got a sigh and eyeroll When he asked me for my Apple ID and password, I admit I did hesitate but said that I could probably figure it out. He never even gave me the chance. He went ahead and tried to do the transfer and it failed. He told me that I had to go to Apple (Marlborough or Natick) and they would have to help me. When I told him that I needed a phone to use, he took the sim card from my new phone, placed it in my old phone and quickly sent me on my way. He just did not want to be bothered now that the sale was complete. My family has been loyal customers of AT&T for years and I expect more from AT&T then horrible customer service! Well, I did go directly to Apple in Marlborough and received excellent customer service and I am now enjoying my new Iphone 12. I will never purchase another phone from AT&T.

Outstanding customer service by Andrew! He went above and beyond to provide optimal service. He was patient and informative. As an HR Manager, I commend Andrew for his superb service and interpersonal skills. AT& T you are lucky to have Andrew representing your business. Thank you, Andrew!!

Nancy was a great help. Excellent customer service

Moaamar Aljanabi provided the best customer service i have ever had from wireless service provider.Moaamar took extra time to explain everything at a level that made it easy for me to understand.He even assisted me with calling my daughter and explaining to her how he was helping us with our account.Thank you Moaamar.

I was coming from sprint/t-mobile very disappointed with their lack of customer service and i decided to come to sprint, and Mo from AT&T turned my whole day around with helping me get a brand new iPhone 12 Max Pro && a Galaxy s21 !!! What started as a bad day turned into a great one !! THANK YOU MO !!!! Great customer service !!

Employees were awesome!! Very helpful. Evan and Justin are great!!

Vic was efficient and informative. Great experience

Jordan made my day! Best promotion ever!!!! Went above and beyond for customer satisfaction!

Evan at AT&T in Millbury, MA was amazing to work with. He went above and beyond to set everything up.

Jason was awesome, he was super quick and helpful!!

Nancy was wonderful ! Thank you for all the help and taking the time I needed to feel confident with the transactions!!Kenny

Great staff. Tim was amazing at his job. Definitely was an amazing experience

Ive dealt with Meg twice now, both times she was very informative and willing to help with any questions I had. Breaking down payments and money. All phone places are tough to deal with and confusing, so its good to have someone in your corner to help navigate through it all

Moe gave very good customer service

Elian at the Millbury location is always helpful, attentive and goes out of his way to make sure the transaction is seamless.

Vic was awesome! Quick, easy and efficient!

It was all around a fun experience I have nothing bad to say all workers were super super nice and very patient loz was an amazing guy he helped us more than we asked for and we left highly satisfied and very very happy

Tim is very helpful. Glad we came here and very happy with my experience. Great start as a new at&t customer.

Playing hide and seek with managers never gets old. One star for at least wearing your mask.

Moaamar was very professional and knowledgeable.It was a pleasure!

Nancy helped me with all my needs. Great customer service!

Nancy was very professional throughout my transaction Very helpful

Excellent customer service from Nancy. Go see her for technology needs!

Worked with Nancy she was awesome!

Morlu and Thau were AWESOME! So helpful and patient. Would definitely recommend to future customers, they need a raise ASAP! 👍👍

The absolute worst customer service I have ever experienced. I was lied to and misled at every turn. Invaluable items on my old phone were lost forever. I wasted days worth of my time trying to work with AT AND T to no avail. Seems like they are just trying to meet sales projections and operating in bad faith. I will be filing formal complaints with every consumer rights agency i can finf.