Had a great rep today who helped with our phones.

Great service, Dan was really beyond helpful, i switched my family plan from t mobile, he got me a great deal and went even farther with punch of discount and promotions. He also was very knowledgeable and helpful with the App and processing the transfer very quick. Great job guys

Chase went way above and beyond He was helpful and understanding did everything he could for my phone

Cody and his team are amazing! Jay ended up helping me. I received a new SIM Card, but that did not fix the issue. Samsung is supposed to send me an email in a few days. Other than that, the store could not have done any meow amazing!

Dan was incredibly helpful, patient and so kind! Loved the customer service!

We were instantly greeted by Paige who walked us through and streamlined the entire process of upgrading - such a pleasant change from the terrible customer service we received from AT&T. She made the whole interaction fun, professional and seamless. I could not have asked for a better salesperson. I don’t often write reviews but Paige deserves a special mention.

Verizon store at Blackstone Mall in Millbury, MA is a 5 star top notch place. My favorite store associate there is Paige, she is Awesome

Professional and quick. Fixed my phone within 20 minutes of arrival time

Santiago was extremely helpful with helping me pick a phone and insurance. He even didnt mind my screaming, running around, crazy 2 year old. The store was clean, and was even given a business card for if I have any problems with my phone. Always a great and professional experience!

Greeted me promptly when I came in ask me what I was looking for and proceeded to help me purchase a new phone that I was looking for. The phone I purchased had an online-only discount which the customer service rep help me complete my purchase online so I could save the discount and promptly got the phone for me from their stock.

Very nice doing business with the store at the Mall in Millbury

Super good store, reps are great, managers are knowledgeable and helpful my phone are great and they explained everything and explain how to set up my phonesI know this is not related but ask for Andrei he is great (and hot btw) he will help you!!!

Needed to get a bluetooth device to comply with the hands free law

Came here to get a new phone and Mike Salvatore helped me. He went above and beyond to make sure we could switch my phone over from At&T. Andrei as well was on the phone with phone porting to make sure my activation went through. This location has amazing customer service. Highly suggest seeing those two individuals if you need help with anything.

Surprisingly good. Manager is knowledgeable. Is shes not there, less helpful.

Verizon is known to be the most expensive of the 4 major carriers, so Ive always stayed clear of them. But recently, a phone was released that was exclusive to Verizon, and I really wanted it.I went in, was greeted immediately, my questions were answered, and the associate found a plan for me that was cheaper than the other carriers plan that I was on. They set up the plan, ported my number, I paid for the phone, and was out in 10-15 minutes.Very satisfied with the service I received here.

This store is the best around. Very nice people and helpful.

Whoever was working at this store around 7pm on 3/12/19 is despicable and should be fired ASAP. A customer brought their phone in needing a new SIM card. This employee said it was jammed and he would not perform the service. He said your phone is broken, we cant fix it. The customer then asked how he could resolve this if the Verizon store couldnt replace the SIM card on their own phone. This despicable employee said, and I quote Go home and Google the term phone repair. Customer service was so bad, nothing you say could ever excuse it.

Good service but had to do most of what I needed to do over the phone with Verizon

Well one thing I learned, was even if you cancel something with Verizon, they can reinstate you, so the can continue to over charge you. They say they value their customers, they dont.I cancelled a third phone line, back in January, for a phone they sold us, that stop working within two weeks. Plus Verizon will also charge a flip phone, as if its a smart phone . So trust me, if youre a veteran, theres no discount, and they dont watch your back. What didnt they just help me, in the store, they are corporate. No they give a phone number to call.

One of the better locations for inventory but the staff varies wildly from person to person.

Horrible customer service, sales representatives are only interested in pushing the most expensive product on the shelf. The couple next to me was looking for a simple phone and every single phone they looked at this guy told them it just doesnt compare to my Galaxy. Bro no one cares about your opinion. Worst part is they would have been perfect IPhone customers. Could have gotten a sweet commission too, if you only knew your audience. I will never step foot in this store again.

There unlimited data plan stinks going to sprint instead they treat you better

This store is terrible. I will never go to again. We upgraded our phones in Sept 2015 and we traded my wifes iPhone in for a new one. We were told we would get a 200 bill credit for trading in her phone. As of today they a still havent given it to us. I have called multiple times asking since then but they always hang up on me. I was told today after calling the store that we upgraded early one month before our 2 yr was up that we had to trade in the iPhone for 0 to upgrade early. It is bullshit.

Worst customer service ever. Hanging around outside instead of being in the store. Refused to add my employee discount on to my plan because I wasnt upgrading and came up with some excuses about how it wasnt on paper so he couldnt do it. The second they found out we werent spending money they refused to help.

As far as I am concerned Verizon is a monopoly and has no customer service or guarantee on the quality of their service in my opinion. I would go anywhere but to them practically. I would go without internet or a phone first. In my opinion their skills in running their business behind the scenes are lousy. Seems like their databases for customers and complaints are run incompetently in my opinion

This visit to Verizon though in the end I left disappointed, went well. Ive had insurance on my phone since I bought it, i broke it the other day, i placed a claim to be told i dont have insurance. I went in and explained this and they had me call asurian the insurance provider and try to file a claim as it shows on my account that my device was insured but none of my others were. So I did that in the parking lot to be told again I have no insurance... I went back inside and the team of associates quickly helped me find out what happened and why there was a gap in coverage. We used the Verizon app to upgrade to the unlimited plan... were not asked about insurance, yet after upgrading the insurance dropped off, causing me to type this review with an entirely shattered screen front and back... until further notice....

Super helpful, got my plan adjusted and phone upgraded. Didnt feel pressured, and Im very pleased with my experience. Will go back.

I would put Zero if I could. This store doesnt have Verizon products. Screen protectors or cover/cases. Disgusting that they only acomadate new iPhones or people with money. Screw this place.

Really quick service if you get there when they first open.

If I could rate this store a zero star I would. I went in to ask about cancelling one line and changing the number on a second line. The young girl was rude from the moment I approached. Said I couldnt do that. Which of course I said, yes I can, my contract is up on this line. Then she asked for my ID, I had a temp MA license, with the picture on it. She said it was not acceptable, it was the only ID I had. And she made a point to turn it over and show me that it states it is not an acceptable form of identification. For Verizon?? To make changes to my account?? They have security codes etc for proof of identification. She just didnt want to take the time to help me. I had my 3 year old with me, so I turned to leave and when I looked back she was rolling her eyes to a friend at the counter. Would NEVER go back to this store. The worst customer service.

Pretty good staff on most days.

9/29/2016 came to the store on a second trip because they didnt have the phone I wanted in Stock and was coming from another store. While there Big Mike said there was a promotion to get certain items for free would show on first bill and be credited asap well guess what no credit . It was a special for beats head phones or morphie power pack. So never came off the bill called customer service they said store promo do call the store did spoke to Brian whom said no such thing and big Mike not available. So sick of the scams and games they play done with Verizon.

I am so mad at this company they say they care about their customers they dont. In this location they depending on how you look they will not help you. My husband and I want to the store and waiting 30 min before walking up to the desk asking for help because everyone looked at us and walked away. No one asked us if we were alset.... The call center is a million times worst if you call there no one wants to help they give you files information and they enter things in wrong. I wish I could give this rating a zero because I would. I as soon as I am able to which providers with out verizon charging me an arm and a leg I will be switching to find someone who actually wants to help their customers and cares what they have to say.

Horrible. I wish I never stepped foot in this place. I went to get the new s8+ and when we went in I saved all of my photos from the old phone on to my sd card. I then took my sd card out of the old one and handed it to the guy taking care of us his name was Javy to put it in the new phone, well he never put it in. Just the sim card is there. I called the store, of course they were closed already. I went in the next morning and no one knew anything about it nor could they find it. And of course its Javys day off. I called back and they were rude. Called the next day and was told that I never brought it into their store. Im so mad. I lost everything. My brother passed away and the only pictures I had of him are on it. I hate this store I might even drop verizon all together.

This store is awful. The store closes at 8 and when we went to look at phones around 7, they told us they have a 90 minute wait and couldnt help us that night. We went to the store the next night, and were told it would be a 15 minute wait and ended up waiting over an hour. When I asked if they are always this busy, they said they are fully staffed until 6 every day, which makes no sense because most people are working until 5 or 6. Make sure you clear your schedule before you come in!

There isnt a single friendly person in this store AT ALL. Maybe I went on bad days... but theyve all been days so far. I was looking for a really good phone for myself, for our family plan. (I cant make billing decisions, so I wonder if this was why).I asked for help from an employee, he got up, and he walked right past me as though I didnt exist... not even eye contact. I cant explain how patronized I felt. All 5 or so employees were talking to a woman and daughter about headphones... really?I spoke kind of loudly excuse me and one of them looked at me- then continued talking.I was there for another 20 minutes and not a single person came up to me- at times there were 2-3 employees just standing around talking.Ill take the extra 30 minutes to drive to a different store next time. Ill never go there again... they dont deserve customers.

Meh. Sales folk given script instead of training. Techs are pretty good though.

I went in on Sunday Dec. 2Oth and wasnt thrilled about my experience. I didnt get the name of the associate I dealt with but he wasnt at all helpful. He wasnt rude but he informed me that I couldnt upgrade until May, that Id have to pay full price for a phone. I asked about trading in my phone for the $3OO credit and he explained it was for new customers only, he never mentioned the $1OO offer that I just read online. Anyway, I left with nothing. As I was driving home I decided to bite the bullet and buy the phone at the Verizon store near my house, but thankfully on the way I passed a Best Buy!!!! I went in just to see if they had the phone any cheaper, still thinking Id be paying at least $6OO. Well, not only were they able to get me an early upgrade, they had a promotion going on and I got a free 32 TV!!! Needless to say, I will be going to Best Buy for ALL of my wireless needs and suggest anyone to check them out! Im wondering if I should shop around for a new contract when mine ends with Verizon in May.

Went in Jan 9th to upgrade to the new version of my current phone (which I love and have had for 2 years). Upon being greeted I told the salesman that I wanted to upgrade my phone and asked if he had the HTC onem9 in stock. He responded I do, but I dont know why you would want it. I explained to him that I have an m7 currently and that my husband has the m9 and we both like them. He tells me there are so many better options and an m9 is a terrible phone. I explain that I dislike iPhones so if thats what hes trying to sell he is out of luck and Ill just go online and buy my phone. His response was okay. Looks like Ill be buying my phone online or at Best Buy. I really just dont understand why he had to be blatantly rude about my choice of phone rather than just doing his job and selling me a phone.

Everybody was friendly and quick to solve my needs

Needed to upgrade my phone was met with Morgan who was very friendly and helpful, and was very patience with me trying to figure out witch phone to choose. Ended picking the galaxy s6 witch was a good choice.

Extremely helpful team and no pushy salespeople

Super fast and friendly

Great customer service

Wish the workers here knew more about what theyre doing, but I guess thats every Verizon store.

Always had good service

Rude employee didnt help me with anything just kept saying you have to call for a warranty phone and never even held my phone in her hands to see this issues of freezing

Place blows and customer service is awful

Super helpful

Pleasant workers

Poor customer service...my experience wasn’t great.Two of the managers were very unhelpful 😠

Great place to fix all Verizon wireless cell phone problems

Great experience

Loved it

Close & convenient

Meh

Sure