If there wan an option for 10 stars you would get ot. Above and beyond expert level of service from behind the scenes. I got a video of my car taken apart for the service with a advisor walking me through my cars status. Nice employees working on site, moves pretty quickly. Drop off 15 min, pick up was 10 min.

Got my car maintenanced and when I picked it up, the tire pressure alert is on however the report stated the pressure is 35 and everything is fine. however, checking all the tires, only one is 36 and the other 3 are all under 30. What in the world is this???and the guy that pulled the car over for me should have definitely seen the alert since he drove the car to me and he didn’t even think to fix this? Toyota service is the worst

The place offers good service. The only thing is that they dont provide car wash along with the service. They told me that they let go all the car wash people from the branch.

Great service on my 2016 Camry. Replaced Radiator, transmission cooler. For preventive maintenance replaced water pump, thermostate and drive belt. I like to thank my service advisor Jasvir Singh for his great customer service.

Had a 80k service done, booked the appointment online and showed up on time. The service manager Krish was very friendly and professional keeping me updated on the work progress. Even the tech Erasmo sent me a short but detailed video of the inspection progress. All in I had a very good customer experience and will return for the next service and maintenance. Thank you Piercey Servce Team.

Good place

Coffee is provided and the waiting area is very comfortable. There are many customers...

Best Service in the Bay Area!!! Thanks Purval Patel for taking care of me and our family’s Sienna. Appreciate you giving me detailed information and recommendations!

These guys are awesome! I’ve been coming here for some time now and have dealt with several service agents; not one has disappointed me. They treat you with respect and show that they care about your businesses. They make sure you’re completely satisfied with the service. Even during this pandemic, they took care of me like they always have. Marvin Mallari has helped me in two different occasions, over a year apart. He is thorough, transparent, and very welcoming. Any time I have a maintenance issue, I make sure to bring my car here.

In think there good no hasle .

Best Toyota Service experience Ive had over the last 4 years.

They were great

I am SO happy and content with the support/comfort I receive from Piercey Toyota. From the sales dept representatives such as Calvin to the service dept representatives such as Krisha, I have been taken care of every step of the way. It is a great feeling knowing that my hone dealership genuinely cares! I highly recommend getting your car from this location!

10k service with an appointment! Drove to the appointment line and waited 5 minutes or so in line and had a service worker come up to me and explain the process. Since my car was on the newer side, there wasnt much to explain and that I signed the authorization to work on my car and sat in lobby. They gave a small cafe of water, coffee and vending machines!Ive waited about 2 hours for the maintenance and then got an email. The weird part is that I was waiting in lobby the whole time but they decided to call my work.Their service is easy and painless! Thank you Patel for being cool and easy to work with!

Good service

Mr. Purval Patel always provides exceptional service. He listens and understands our concerns and does everything to solve the problem. We always had very satisfying experience working with Mr. Patel.

I have Toyotas and a Honda; and after going to the nearby Honda dealership for simple services, this Toyota location is much more easier to work with and clear with what they do. People are knowledgeable and open, or at least more likely (I have had unpleasant experiences with some employees), and makes me more comfortable for overpaying for certain services.

I am doing a service here. Their staff took my car to another repair shop for repairs. Not a Toyota repair shop. When I call to inquire about my car, call the Toyota Customer Service Center. They said there was no car for me. My car does not exist. Then I found my staff member and he told me that the car was under repair. At that time, I was offered a super high price. He earns commissions in it. This is bad. Their management is very messy. I believe he took at least half of the fee commission. Because, after I paid a high fee, the problem occurred again within a week.

Excellent service thank you.michael is real professional person.he stand me and help me. I really appreciate Michael job. Thank you and Toyota is my dealer for more of 20 years.all of time you help me thank you appreciate.

Very bad experience. Had an appointment. Was told to wait in the car. The guy at front told me someone is gonna help in 2 minutes turns out 2 minutes passed no one came. No clue of the waiting time. The guy is reluctant to help just keeping telling the same thing.Id recommend go to somewhere else for service.

After scheduled maintenance/multipoint inspection which also included fluid topoff and checked coolant reservoir and it is at lowest level (although i told them before the service)Not trustworthy at all!!

This may be the worst of the worst.i have an apt and i show up a few hours early so i can check in and ask questions then plan to leave the car there so i can go back to work.i showed up and one of staff asked:what time is your apt?oh youre early. please leave and come back because the technician is having lunch.I then called the phone number and talked to see if there is any any earlier apt. She looked and said no there is no other apt for you.i said thank you.IMMEDIATELY she hung up.does this mean thatPIERCEY TOYOTA AUTO REPAIR SERVICE DO NOT NEED CUSTOMERS!!!

Great service! Spoke to Adam, who was very polite and was assisted right away when I arrived.

The service can be a bit better. It seems that people that work with cars and ones that work with clients dont know what others do.

Jason is best service advisor everrrrr I have to wait soo long he take care of it 🥰thank you Jason

Staff are friendly and courteous, explain what will be happening with your car. The staff listened to any concerns I had about the car and checked on my concerns. Highly recommend taking your Toyota here for service.

Good waiting area.

I followed their advice to replace the engine fire plug. The staff returned my car with check engine light on. And costed another 2 days to fix it.After 1 month, my car check engine light turns on again. Really disappointed experience. Wont go anymore.

Took my car for oil change .. they did NOT tighten the oil filter and now my car is making a weird sound .... will not go there again. Not very professional !!!!

Worse maintenance service i ever had. Waited more than a hour to talk to their representative even i had an appointment.(And saw people came after you go before you.) And always feel like they just want to sale you more things here.

I have appointment when I get there No one help me. After I Ask the guy in front he told me to stay next to the car. Did not tell to the line I was in are not for appointment. He act like he is better then me dont want talk to me. I wait there 10 mins then an other guy told me I was in wrong line. I did not do the service today I will never go there again.

Great hospitality and people

Fast process and good quality service. I bring my Toyota here most of the time.

Good service at a high price.

Free shuttle service, good deal for oil change, more reliable than outside mechanics.

The best Costumer service! I’ve had bad experience at other dealership service. I was so upset that I wanted to switch to Honda; however this location provided good the costumer service!

45 minutes of waiting in line till I got out of my car went inside and they told me to go back in my car someone will be there with you. finally service person came up to me with a very bad attitude.they need to realize that there pay check comes from customers like me.

Appointment for 8 am, got helped at 8:30. Service is slow and some people have no idea what they’re doing

Very Bad

I came here for regular 40k maintenance which is supposed to be around $120, but they ended up charging me $1000 for all the unnecessary services including Throttle Body Cleaning, Fuel Induction Service, FEI service, and 4 Wheel Alignment. Doing these dont really fixing any stuff. All of these additional services are not required by the Toyota factory at 45k. I basically got fooled by their salesman. I will not return to this service center again.

Ive owned 4 Toyotas and I love the brand, but Ive never experienced lies in the service log before as it happened at Piercey this week.I took my car for the 40,000k service and I was surprised when I received the check points that the brakes, tires and under the hood components where marked as FAIL-RED ( Im the only owner of the car and Ive done all services in Toyota dealerships so how is it possible that the car failed on these key components).I asked for details and I received a video by the technician explaining that the brake pads where under 3mm ( immediate replacement needed) the tires were under the thickness permitted, the alignment was needed ( I dont know how they determined this since the wheel pads were even) and brake fluid replacement too, plus a oil- carbon cleaning process with a quote of around $1,500 usd.I took immediately the car to tires change to Costco since there were not Michelin tires available at Piercey( I have a 1 year old daughter so I dont want to have any risk when driving). Today I took the car to the brakes specialist and they told me that no replacement was needed since the pads where at 5 and 6 mm on the front wheels (at leas 33% of life, 1 year aprox depending on driving patern).So in summary I lost 3 hours and paid $800 usd for an unneeded tire change due to a terrible advice from the Piercey Service Department.Dont waste your time and money here!

Wish they were more helpful

Nice Toyota dealership with good service department.

Good & quick service and advisor was clear with the process.

Courtesy staff providing timely service.

Good customer service

Piercy can be pricey, but the quality justifies the cost.

Quick and quality service

Good quality of cars, good service and very capable staff

Very bad net service made me wait almost 3 hrs to change a battery? Aver sibido I changed it myself. Bad service and shameless people who charge you for wasting your time