HORRIBLE customer service! Don’t be fooled by some of the high ratings! My sister Amir needed to switch service to Cricket Wireless, and the employee (whose name was Sergio) made it SO unnecessarily difficult and practically refused to give her access to her OWN personal information! His demeanor was also VERY rude and unprofessional, and this is exactly why we wanted to switch in the first place! They do NOT care about you, only their profits! DO NOT GO TO THIS LOCATION! And your worker Sergio needs to be FIRED! I wish I could give 0 stars!

I had problem with my prepaid simcard, about which the amazon seller from which I bought, but cant contact with. The clerk at AT&T in Great Mall spend his time more than a hour to solve with AT&T customer service, calling almost 10times, accessing their intranet with really many times of login again, checking imei code to find the problems, deligently.He already know that this kind support give no money and its not the problem he brought with, and directly relates with him. Even then, with his help on me, international customer could survive today. I realized that without cell phone, I could not drive strange city to find get help without google map, or get help from someone. Thank you guys. You are my bros. not just seller.

The agents at the store are extremely unprofessional, constantly bickering and not respectful of customers time. They are also sexist in their behavior.

This At&t store is really knowledgeable and was able to help me with my account issues. Thank god they were patient and very kind. Thank you again to Irving & Jonathan for a great experience! Even though I hate going to the mall, I will be coming back to this At&t location.

My family and I are satisfied! Came in with my sisters and purchased new phones from Irving’s help. Thanks Irving I appreciate your time & hardwork.

Tony was so patient in helping us with transfer of billing and we left the store and mission accomplished. He also helped me with my storage problem and I was able to upgrade and get triple amount storage and very good discount. Overall we are happy with excellent service.

Liz and Dan had such amazing customer service ! We had them helping us for 3-4 hours straight and they made sure everything just right for us ! they were such gr8 people and they kept conversation with us as they were helping just because our process of transfer did take us way longer but I loved the energy they had ! DEF recommend to head over there!

Employees are just sitting there not wanting to help out customers. When they did help out the customers they were very rude. I highly recommend not coming here it is a waste of your time.

To all customers who shop at Great Mall at&t. Precautions when you touch their phones samples. I went there and try to check out the New Samsung galaxy 10 plus. I saw the phone and try to pick it up and feel it and then one of the sales came over and said oh no don’t break my phone. And then I was shock. What the hell.

Oh.. I did not experience such weird responses and service with any other store. Forget about politeness, they just insulted the customer again and again. I called for a service, if they are not supposed to offer it they should tell that. But they said to come but mentioned they are not liable, I accepted it. But when I get there, they denied service, that definitely understandable. But the response is so weird, they just insulted me multiple times, I just got offended and left the store. More over they asked me when you bought phone with at&t why didn’t you buy accessories, was that my mistake, really? When AT&T has that attitude why don’t they bundle up every thing and sell. In such case we can at least forcefully get the stuff right.We re-think about continuing with at&t, but I will never go to this store again, I called them again and expressed same.

Irving Magdalena was very helpful and was able to save me a bunch of money with my AARP membership.

It was a great experience associates are very knowledgeable and the service is great. Bay was great he told me all the ways we can save. I went to another store a corporate one and they were not very helpful or knowledgeable. I was given the promos were the corporate store said they cant give.

Thanks Irving and Johnny for helping me change my rate plan and replacing my iPhone 6 to the new iPhone11 ProMaxx:)

Great experience at this store. Got everything I needed plus more for a low price and a better network than my old ones. 1000% recommend this store to do business with.

I had the best service from Melissa. Melissa is an amazing and extremely helpful and answered all my question in great detail. She helped me start my account n get my new phone. Way better service then I ever got at any other phone place!

This place is the bomb. I love this place so much. Every time I come I always walk out happy. You can come to this place with a problem and youll walk out with a solution. Everyone here is so nice. Will be coming back here.

Staff are not happy to help customers in this store. I would not recommend coming here. There is Tmobile just in the corner

Horrible service! We were trying to get some help from one associate after waiting for ever for him to respond, i found out he is the manager! Rudely responded to me. I asked him i need my account number and instead of politely help me or direct me, rudely came to me! Because of the rude behavior i switched to tmobile! Me and all of my family members.. this happened on sunday #1 of December at 5 pm. So disappointed of the customer service and behavior... not recommending any one to go there..

Ali the manager over there did a great job. I got my phone with accessories discount. And directv service for a very good price. Ask for Ali when you go there.

Excellent customer service! Bayardo did a great job understanding my needs for my family and I. It didnt take as long as I thought it would. Usually I go to the corporate store on McCarthy and they usually take forever, but these guys are very knowledgeable as well as quick.

So today it was one thing after another with my phone and I needed help so I went I to the store to get answers. It was busy so I almost walked out when someone came to my rescue. Nary was able to help me fix the issues with my phone and had made all my problems go away. Not to mention she sold me some really cool accessories for my phone. I got a new case and screen protector. I didn’t know protection was so important. So glad I went here thanks again Nary you saved me!!

What a great experience in this store. Tony “ the Tiger” helped us and omg he saved us money on our plan and we both got new phones! Tony was very patient, he went through our plan and looked at everything to make sure we don’t get extra charges. He took his time to explain everything for us! I used to hate coming to the store because sometimes they’re very rude and not helpful, Tony definitely changed our experience! Thank you Tony!!!!

Great staff, friendly. Great customer service experience. Got a great deal on my phone along with accessories. They even lowered my plan and saved me money!!!

Daniel is great! Helped me out as soon as I came into the store with my issues. Best help from an at&t retailer I could ever get

I highly recommend going here. TP and staff were very informative and helpful. This is my new place to shop.

I bought iPhone X from here.1. You can’t buy the phone out right. You have to wait a 6 months or so to be able to pay off the phone.2. There are tax and fee. I don’t know what is the fee mean. I asked them and one of them said: it’s the way it work. In order to reduce the fee, they sold me some items like screen protector and others. I told them and don’t want them, then they said if I don’t want them - I have to pay for the fee.Anyway, if you want to buy the phone, just buy it from a Apple store. Att stores are terrible and they cheats you into all the fee.

Irving helped me to get 5 new lines

Tony is an excellent sales person.He know 100% of the information, and he loves to help People.Tony educated us about what we had and what we can have which other sales people never did for us. The education we got from Tony empowered us to made the best decision.We switch from xfinity to att U-verseWe saved so much money per month and we also got a good deal on iPhones. Buy 1 get 1 free.One of the best experience we had from a sales person in a while.

They were fantastic helping me get my new iPhone X especially victor. I wouldn’t go anywhere else and Daniel the store manager was very helpful thank you very much.

I love those guys in there ... they told me to go to the flea market if I was looking for discounts so I just bought my case here since it was better quality

Tony was great we appreciate his customer service I wouldn’t go anywhere but great mall.

I had a great experience today with Tony he is great he helped me get a small business account I recommend going to Tony everytime.

Francisco was very helpful and extremely knowledgeable. Was very patient and understanding when I had questions. Excellent service

These guys always take great care of our family... you guys ROCK!! Keep up the good work!!

Love this store, they’re always nice and answer all my questions.

Tony was great at getting me a prepaid account and got a free phone out of it as well. Awesome service

Love is place tha staff is fantastic.. I have been working with Dan and Pancho for year.. I would never go to another location..

Sixto was such a great help. I was about ready to leave AT&T but its a good thing to know that there are still reps out there til hat for their customers.

They added premium insurance and support for 12 a month which we didnt ask for or authorize. Everything else was good but that killed the review.

Came in to setup my firstnet account and was out in 15mins Dan and tony where fantastic. switch from Verizon and got a $200.00 credit and pay only $45.00 for unlimited data and hotspot...

I LOVE ATT @THE GREATMALL, DAN IS A GREAT HELP . I WILL ALWAYS COME BACK TO THIS LOCATION FOR MY ATT NEEDS

Worst service I have ever seen from a carrier. I waited for 20 minutes in line, when my turn had come in the middle of my service a lady interrupted me and I waited for another 20 minutes without even being apologized. FRANK, apparently their manager, was the worst and rudest salesperson I have ever met. He never knows how to treat a customer.

They lied, do not believe them.I was told that the phone I got while buying the prepaid sim, is international and could be easily unlocked, but after relocation to Europe it comes out that I should use it for 6 months to be able to unlock the phone. Though the sales man told that it will be ok, answer in to tonns of my questions.

Great Staff, love the Service that Dan and Art provided. Came into upgraded left with 2 bogos and saved $100 a month from switching to Att from Comcast.

I had the most amazing experience ever. The employees were so helpful and kind. They helped me switch from Verizon and xfinity, and the best part is im saving $150 a month!!!!

Tony is the best worker to help you on anything related to your phone hands down the best

I came into this store because I wanted to upgrade my phone, I was a little hesitant at first but then I was greeted by Erica she gave me a warm welcome and helped throughout the whole process shes very knowledgeable and her customer service was amazing I definitely recommend anyone and everyone to ask for her when they go in

Great staff ..Dan make everything easy to understand and hooked us up with a couple of device and gave us a $200 trade-in credit for my moms old s5

Had a really good experience. Dan helped us and was really respectful.

Great environment and excellent staff very friendly and helpful with all my needs very happy

Great store, best staff At&t has to offer

Love this place Dan and the staff are very knowledgeable and willing to help with everything

Armando was great help, very positive attitude helping me the entire process .

If ever at this location make sure to ask for Veronica she is the best!!

Do NOT buy the $65 prepaid unlimited plan! Its actually a pay-more-get-less trap!!! I just wasted dollars for the crappy 3Mbps LTE network. I shouldnt have even considered this plan if the rep had told me any truth according to my actual requirement for a fast network that supports hotspot. They dont refund for prepaid service. I will never purchase any AT&T plan again.

Most useless store around this area! They dont have stock, they dont do most of the services offered else where, they dont even direct properly. Better to do things online or go to company stores than going here.

Dan was awesome, saved me a good amount of cash and hooked us up with a great deal for tv&internet

Sixto is the man! Dan, the manager, gave me an awesome deal! highly recommend this place.

The new manager is great he has lots of energy and really gets things done

Love the guys over there...Daniel there DM is a real cool guy and Francisco and Ali help me out with my home services ...I will be coming back soon to save a ton on my home security

This place is better than Disneyland! Great staff and you leave with cool new toys!

Good help from Tony. Got the prepaid set up pretty quickly!!

Very bad experience. The manager there is not at all respectable to the customers. First he told some information which is not true as per ATT website, and he had the attitude that I know better than what ATT website is saying. When we asked about some postpaid plans, and its pricing, then we were told it is simple math with arrogance. His attitude was so bad that you will not feel about asking anything more.. In one sentence, it is the worst experience I ever had in US in any store. I would advice people not to go to this place, instead go to some other ATT store

Today I had an excellent service from Ali. He showed me how to save money and chose a plan that would benefit me and my family.

Amazing experience. Super cool sercise.

Worse customer service!!Avoit this place, all the good reviews are fake!!I did call At&T headquarters to complaint but they cant do anything.

I had the best experience visiting great staff and the store manager was very knowledgeable!

Shout out to AT&T here great staff thanks for my free Maven

They did not help me with any of the issues I was facing, they just told me to do it. If I could have done it -why the hell would I even need you guys ??Worst experience

Came in for a quick question as Im shopping around and they made it easy for me to decide on getting ATT

Dan lawrence is amazing hes always helpful and a joy to see when i go into the store!

Worst experience ever! Dont want to say any word to recall my memory. If you have choice, better go to any other stores!

Great customer service along with affordable deals

Love the energy in this location very knowledgeable staff !

Love this place Dan the maanger all ways hooks use up I have been going there for years..

Love this place the staff is great ....I have upgraded my phones here for years.. I would ever go anywhere else..

Great customer service. Go see the manager dan heso a real professional

We went into this store to switch SIM cards in two HTC phones, one with a micro SIM card and one with a narrow SIM card. The customer service man said sure. Instead of getting us two new SIM cards, he cut the micro to fit into one phone (without consulting us and out of our sight in the backroom) and gave us back the narrow SIM card and said wed need to go to a different store to get a new micro SIM card. All of this was done without communicating that we would be leaving with one non functioning phone and that there was nothing he could do to undo what he did. On top of that, he said it so matter of factly and unapologetically that we were at first unsure of what happened. Did this man really do 50% of the job and leave the rest for someone else to do? It was only the Im sorry as we were leaving that gave any indication that he realized he did anything wrong at all.

Best store andbest offers.

Love this store..the girls and the manager are amazing.. great help..

I had the best shopping experience here!! Great Staff

The Best customer service

We are ATT customers with a wireless plan for 4 lines. I just bought an iphone 7plus for my wife and would like to surprise her - bought the phone through Best Buy after compared all three websites - ATT, Apple, and BestBuy, and got the fastest delivery through BestBuy. I called the store, and the guy on the phone was great. I explained that I need to activate the phone, and he said come in, and we will help you!I came into the store and met the store manage - Alvarez, I believe, at about 6:00pm on 10/26, and explained than I just got this iphone from BestBuy and need to activate. To my totally surprise, he said (in front another employee at the store) go back to BestBuy! I was ????? waited - we are ATT customers, and wanted to activated this phone on ATT plan???? are you chasing me away?You bought it from BestBuy right? he asked. Yes I answered. And I am ATT customer I was annoyed.Then they can help you.... Wow! this is the shortest way to be a new T-Mobile customer, for us at least. Adios amigo

Great experience I’m not going to any other AT&T

Love this place the staff is Great!!! Always will come back in for my ATT Need

Everyone was very helpful in assisting me with all of my questions.

Never recommend this store. I have taken my home internet connection, i was told, there is promotion going on and installation fees of $99 will be waived. But when i got the bill, i was shocked to see that $99 is charged ann when checked with customer service executive, they have told no such promotion. Then i realized, Just for selling their products, they told all lies.

Got my tv and internet here! Best Deals!

Dan and Francisco are fantastic!!!! I came in for a case and they saved me $100 a month on my TV and internet, BYE BYE COMCAST !!!!

One of worlds worst services they provide. They will kill USA GREAT LEGACY

Horrible experience.. You have to wait for forever and there answer is we can not help you .. Happened to me 3 times now for 3 different issue .. Never going there ..

Great experience this team of sales will guide you and help you with the right solution

There are some really helpful people here at this store. Thanks Daniel for all the help.

Took care of me and gave me a great bundle

Steller customer service 10 out of 10, whens the guy with the pink caddilac coming back?

Great service! Will definitely be back

Amazing customer service. Very helpful

Great place to get service started. They really treat like a star.

Cant think of a better store in South Bay! Best staff, helped me lower my TV bill :]

Love my DTV!!!!! Dans the Man !!!!! < I will always come back to Greatmall as long as he is there...