He serviced every single customer with pace and accuracy. His attitude was golden, despite the unfortunate hand his management had dealt him. This store only survives on the merits of employes.Management, you need to have more than a single person on shift in the late afternoon hours during a workweek. I went to 3 different UPS stores that day to ship a large number of packages, and all of them had multiple workers except this one.

Worked with Samil for having a fragile item freight shipped to me from a seller. Started off great - he was able to get stuff booked (though replies and updates were occasionally slow), but eventually able to get everything picked up, wrapped, and shipped.This was a $3,000 hardtop that I was having shipped. Of course I paid insurance in case things went wrong, which they did. The top arrived broken with a shattered rear window and quarter window. I cant even find a place to repair it because its an out of date item with no glass available. Called Samil to report and claim insurance with images of the damage. He says he filed a claim and is waiting for repair quotes. I send them to him, only of which is one for more than the price of insurance because the only available glass source is asking for an exorbitant amount since, as mentioned, this is an out of date vehicle part. Which is fine, I just want the cost of my covered insurance back. He never replied to me. Called several times, left several messages, cant get in contact with him again. He literally caused me to waste $3,000 PLUS the cost of shipping and insurance which totaled to about $1,800. Literally just wasted near $5,000 on literally nothing thanks to Samil.

The customer service person I dealt with in the morning (dont know his name) gave me a bit of attitude for no reason. He seemed competent (well see if my package arrives), but then all I was doing was returning an amazon package. I wont be returning to this store.

I came to this store at 12:30pm on October 11, an Asian male employee has a very poor service attitude and in-polite!

Ramon is usually in a bad mood, loud exasperated sighing and eye rolling is standard here. He often complains about other customers to the customers waiting in line. Its super uncomfortable to witness. This location is really badly run in general, things that are common sense dont seem to be common sense here.Came to get some stuff notarized, and had to make an appointment. No problem. When I arrived for my appointment there were 5 people with the same appointment time. I got lucky that I was only the third in line. I was delayed by 25 minutes. The poor guy who was fifth in line was probably delayed by 45 minutes or more, despite arriving at his allotted appointment time. Why would you schedule everyone to come at the same time?Unfortunately this is the closest UPS drop-off location to me. I come to only drop off Amazon returns to do minimal business here outside of that scope.

Saumil shah helped with great pace and sincerity to process my legal documents. Great service!

Very bad customer service. I am shocked why is no action taken after so many bad reviews about customer service. The guy at desk in evening is so loud and rude. Ups should definitely do something about it .

Surprised to see this place has a 1.5 star rating. Seems extremely generous. Can’t say this place does anything well...I mean come on, all you have to do is take the Amazon package to ship back! Guess we all lucked out that Kohl’s signed up to do returns for Amazon.

This must be the worst UPS store i’ve ever been to in my life. Not only was he incompetent I could not understand a word that the employee was saying to me and when I couldn’t understand him he got frustrated and ignored me I will never do business with UPS at this location ever again and I don’t recommend anyone doing so at all. Also that certain employee should be fired.

Have returned a bunch of stuff here (amazon returns) over the past many years. Pretty good.

I am a Milpitas resident and usually go there to drop off amazon packages. However that’s the only job this store is good at taking amazon drop offs.Everything else is too difficult for them to do. The face expressions and attitude when you ask something a bit more complicated other than a drop off is on another level. I wanted to create a return label... they couldn’t do this simple thing. Got it done easily from another store.We need another Ups store in the area.

I had to return the package and the person who supposed to handle my request was very rude and very very impatient. This makes me feel like I should never ever use UPS again. Worst customer service. FedEx is way better than this.

I went here for notary services and was charged 15$ per signature. For 7 documents, A total of 14 signatures, 210$ for signatures, thats half of notary licence fee. Ridiculous. At all the N number of UPS notary services I used, every single one of them charged 15$ per Document, not signature. I would never ever use this store for notary services again.

I just want to be clear about why I am giving a 5-star review. It is not because of the management of this store, but because of the tenacity, patience, and resilience of the employee that serviced me and other customers.I went in at 4pm on a Tuesday afternoon. The store was completely full of packages. Like, not just behind the counter, but all over the store. There was a huge line, and only one person was working behind the counter. His name is Ramon, and wow did he have incredible patience.He serviced every single customer with pace and accuracy. His attitude was golden, despite the unfortunate hand his management had dealt him. This store only survives on the merits of employees like Ramon.Management, you need to have more than a single person on shift in the late afternoon hours during a workweek. I went to 3 different UPS stores that day to ship a large number of packages, and all of them had multiple workers except this one. You need to buy Ramon a lunch, or give him a raise. Heck, make him the manager.

Great experience every time.

Very bad customer service. Store is understaffed and the old indian dude is very rude and needs a lesson or two on customer service. Absolutely Horrible!!!

Not open! The time chart says opens at 09:00 am but as of 09:30 am it’s not open on Wednesday.

This is the last straw for me this ups location. I came to return a cardboard box that I purchased few weeks ago. The associate had to call the manager to see if I could return the new box with a receipt. He said they dont accept returns and I would need to exchange it for another box which I dont need. They charged me 15% restocking fee to literally put the box back on the shelf 10 feet away. This owner and establishment are the worst as the other reviews say.

Went in today to drop off a Amazon return package and I say hi I need to return this package to an old age man who was the employee. He was sitting on the computer without his mask and didn’t even look at me once when I tried to get his attention twice. It took about 5-10 mins for another employee to come help me out. Idiots working here

Believe the ratings folks. The owner is lazy and this place has horrible customer service. Also, if youre looking to do a Livescan for work, DO NOT COME HERE. They DO NOT have the equipment to perform Livescans even though they advertise being able to collect digital prints! I made a 4pm appointment to complete a pre-employment Livescan and was told they only performed ink fingerprinting. Save your time and money, go some place else. You have been warned.

Excellent Service!!

Went today 5 minutes before they closed, and the owner told me to go back monday morning instead. NOTE: I only have a small package to return to amazon, this package is too small and not even not even 1 lb weight.

Horribly rude staff.

I have paid for flat rate shipping online, got label and went just to drop of the package, The person helping here said he is the owner, asked too many questions like a detective and finally said UPS dont offer any flat rate shipping, I have pulled up my mobile and showed him that, there is a flat rate shipping and I already paid and have label, he denied to take my package. I have actually shipped a package from same place in a same way couple of days ago(of course, he was not in the counter). As everyone said, he is really so rude and lacks minimum respect for the customer. I went to another store with same package and label, they took it with no questions asked. Horrible..

Worst experience ever. Manager/Owner is rude and shows no respect to customers, he insisted to charge me cost for printing label and box even though it is a drop off item from Amazon, it supposed free, he shows disrespect to me and raise his voice during discussion . I Will definitely file a complaint to the UPS

Crowded. Not really socially distancing at all. Brought a big package and was told they are not accepting big packages. How was I supposed to know this? Staff somewhat rude.

The owner of this shop cheated me today. Initially I asked him the charge to scan per page. He said 75c per page. Then I said that I have 2 pages to scan. He asked his worker to scan, send me email and then asked him to charge me 3.75$ total. I asked him the math and he said its not worth their time to just scan 2 pages and there is a 2$ email fee associated if number of scanned pages is less than 5. Owner, you may have cheated by charging me 2$ extra but you are bound to lose much more business from your potential customers who are reading this message now.

I am deeply hurt here.I have no ill feelings for the staff who work here.And here the boss is not my boss.I just wanted to straighten out the wrong calculation.I believe that anyone can make mistakes when they first claim the wrong amount.However, they hurt me a lot in the process of correcting theFinally, they didnt seem to admit their mistakes, and they spoke to me loudly, and their attitude was rude.I wanted a direct call with their boss, but they didnt allow it either.I am about to write formally on the official website now.I still doubt that it is difficult for them to calculate the price.I dont want to give even this star.

Terrible UPS store to do your returns and shipping at. Really stingy owner who doesnt care about you at all. Every Amazon UPS return gives him a dollar.Dont waste your time here and give him that.

The Indian owner is a rude person. If there is another ups store open I won’t come back. I won’t go back anyway

Incredibly rude owner... He is as rude as they come. He will not go an inch out of his way for HIS CUSTOMERS.Ive had the displeasure of trying to deal with them on shipping UPS stuff. I saw him standing outside taking a break just looking at an elderly lady was trying to carry a large box into the store. He then leisurely strolled in after her. I will go out of my way to work with different UPS store.

Worst experience ever. Manager/Owner is rude and shows no respect to anyone, even to his own employees. Will definitely file a complaint to the UPS

You got to fire the Indian guy whos very arrogant to get any business other than the amazon dropoffs. Terrible service.

The manager / owner is such a rude person... runs the store like corrupt gov offices

The staff is always nice and easy to work with

Not professional and bad customer service. Please try an alternative UPS store for a smoother experience.

Worst UPS store I’ve ever been to! The guy who works there is unnecessarily rude for no reason. He needs to be replaced. We were in store before closing still he made us wait till the end and then said it’s closed now! Who the hell does that? Super rude and arrogant guy.

I wish I could give zero star to this store. And a thumbs down to the staff members who works here. UPS - please stop hiring old 55 plus staff. They have zero patience level!!! Looks like they are totally frustrated standing at the front for long hours & unhappy with their lives. I feel sad for the staff but no sympathy for them as they are super rude to all the customers who are there to drop off their orders.

I wish i could give 0 star. The guy works there is super rude so we left the shop without shipping. Someone should teach him customer service.

The manager is so rude. He treats customers so badly as if the customers are in debt of him. Will stay away from this place until the owners change.

Remember to ask for a receipt when you drop off. They are not reliable. They don’t have cameras to see who steal my box. I didn’t get the refund because there is no update on tracking.

Always have to wait for a long time no matter what. the store people are so inefficient and rude!

No option to give 0 starts but would surely give a BIG zero. No customer service whatsoever and pretty rude staff as well as the owner

I’m from Milpitas. I’ve been going here for years to drop off and send out packages. Not sure about all the negative reviews as I haven’t had a single bad experience. It’s busy, yes. It could be slow sometimes, yes. But I haven’t had any issues with the service and employees. 4 stars because it doesn’t appear to be organized or maintained inside when entering.

Reliable service for package drop offs (amazon returns). They dont do passport service. Customer service is straightforward and simple.

The owner has got a character but straight and clear what can or cannot be done. Very detailed but not the most charming. The store does not take FedEx drop offs. Guess none others do as it said its a UPS Store. Go figure.

Busy, slow, workers are rude. Take the extra mile and go to the one on Tasman near Zanker, they are friendly, helpful, and speedy and will save you time and headache.

Not customer friendly at all. The attitude of some of the staff is intolerable. They wouldn’t take an amazon return as it was very heavy and did not want to deal with “our” problem. Amazon or UPS did not have any restrictions- not sure how he made up these rules!

I will never return to this store. Customer support is awful. They refused to return a package that was delivered to the wrong address and city. I am not certain why they even have a rating of one and a half stars. You can not post unless you rate them, so I have to give them one star, even though they don’t deserve it.

Not sure why its not updated, they are open at 10am, not 9am, came here 45 minute too early....

There is one guy who works and another one, who looks like manager and deals with pretty ladies exclusively.

Very bad service here. I been there last X’mas. I still remember there service... until now..

Running on modified schedule. Hours are 10am-7pm m-f and 10-5pm on Saturdays during covid.

Horrible Place! They charged me for a pickup fee of $7.00 for a package when they are not supposed too. I will never pick up a package there anymore If it says D2R you are not suppose to be charged. I thought the shipping fee was already included. The manager was also rude! Go to UPS Beryessa instead!

The guy working here is an absolute pain to deal with. He has no respect for the customer, is racist, and a cheat. He told me I know people of your kind very well, refused to give me my money for a package he did not deliver. I had to file an official complain with the UPS corporate office and my bank to get my money back. Stay away from this branch.

This is the wrost UPS store I ever seen.Raman always give bad experience.This is my last time there.I tried to dropped off the Amazon return there which supposed be pick up at home. After a long waiting in lineMr. Raman refused to accept and ask me call Amazon.

Very expensive. Just for 2 print outs, they charged me $3..

NO PASSPORT PHOTO SERVICEAfter checking their website and waiting in line for 10+ minutes, they said the do not offer passport photo service. No worries, FedEx a mile away does so they got my business including an overnight delivery.

This is what the store looks like the picture they have up on Google is not of that store dont look for Brown brick building

Unprofessional and no regard for customer questions. Agents lack basic communication skills and knowledge on handling customer questions with respect to packages.Edit: We return back 2 years after my last review above due to time constraint of returning packages before day end. Nothing has improved here.Manager is money minded. He asks people to buy tapes for Amazon printer free returns.Please visit another ups store for a better experience.

Milpitas branch store customer care. Third class customer care response. No attempt was being made to even understand the situation. Just a standard response indicating ill get it at right time. I think you should fire him as he is not fit for the job. I wish i could give 0 star or even negative.

Worst store ever! I wanted to send a package to uk consulate and I had already paid for courier service through VFS. The person at the store said that the label was paid for only 0.8 lbs(package had 0.0 lbs written on it) and apparently the driver won’t pick it up if it exceeds that weight. He asked us to initiate another one way label for $80! I immediately went to another UPS store and they accepted my package as is with no extra charge. I wish I could give 0 stars. Also, I was charged $6 for two printouts(he charged me for 2 computer rentals in the name of printouts)

The store people are very helpful. I wanted to have 2014 info and tracking # and these people helped me in all the details I was looking for.I will always use this store and recommend people to use this store.Good job keep it up.

Poor customer service. Everytime I try to send a package here I run into issues with their employees. They don’t try to solve the issue for you they just send you away and leave it to you to solve the problem instead of trying to help you. They charged me $7 to print out the shipping label for a amazon return. I would not recommend anyone going to this location.

You cant send 1 regular piece of mail here. They also do not sell individual stamps. They only sell books of stamps. So if you need to just mail one letter dont come here.

I have a terrible experience with the manager Sam. I visited their store on 1/4/2019 with some no value, just sentimental stuff to be shipped to my residence in northern Virginia. My stuff were not pack and I was just asking for estimate, the clerk told me to leave my stuff and the manager named Sam will call me soo. I got a call when I am already home in VA. Sam first quoted me $220 to pack and ship a 17 lbs. stuff. I start to bargain cause I do not think it would cost that much. Sam then quoted me $190. I told him I wont be able to afford the costs. I told him just to get rid the items I am shipping. About 5 days I received a voice mail saying he would charge me with storage fees if I dont agree to the cost which is $190. I called him that I dont have the amount he is asking for and I already asked my brother who live nearby to pick up the items and he said the stuff is already packed and ready to ship as soon as I agree to the cost (which he lied, item is not packed). So upon some haggling, he agreed for a $120 ($60 that day and $60 in a month). I told him to ship them as soon as possible and then he admitted that he will pack them and ship. My point is Sam is a crooked business man. I dont think it will cost $120 to pack and ship to Annandale, VA. Bad business practice, if you have to drive an extra mile to ship a package, go somewhere else.

I wish I could give a worse ratting than poor. the guy put my name and destination address wrong for an international package despite giving everything in capital letters and spelling out my name multiple times.Now I am going to somehow locate my package and ask field staff to deliver it to correct address.Avoid at all costs.

The worst UPS staff in my life. Extremely poor attitude. Forced me to purchase the tape where the other stores would offer free seal for me. Never ever came to this location again

No one else was there the day I went.

I wish I can have 0

Bad service. Charged me almost 60$ for a ups package that I found out later from an other ups location that it would have costed 23$ for the exact terms of shipment. This is the second time this has happened to me in this store. Dont ever step in here. I will use FedEx henceforth. Looks like UPS has no control/ checks in place for stores that are not honest with their customers.

Too slow, the operator at the store dosent care for pile-ups and works at his own pace. Been visiting for Amazon returns, would now drop it from the list and pass a feedback to Amazon

I went to this place coz I mis the big UPS at Abel and to my dismay. I thought it will not take me that long coz I’m the only one at the store. But this guy who looks like homeless person working with a real bad attitude . You’ll ask him something and he would roll his eyes and seems not want to be there at all. Then a phone call came and he’s talking to this guy on the other line and keep on swearing. Then I’ll ask him something and he’ll respond to like “ so like what I said “ since he had never even said anything yet omg !!! Now I knew why there is nobody in that store coz of customer service sucks. I just started reading the reviews in my car and there it is, Everyone knew about this place and prevented themselves to come here already . This is not a good business. Hope this reviews will come to owner of this place and get rid of all the staff that they are complaining of. Or they should close this store once and for all.

Hello,I needed a mailbox and I live out of town..Just a small chat on the phone sounded like a problem. When I inquired about a monthly rental mail box the kid on the phone sounded like he didnt have them. I finally asked him if it would be better if I called back later and he said yes.....Seeing other reviews I will look for one even in another town..Thanks everybody you saved me

Manager/owner is extremely rude to his own employees. Will not come back to this branch

I visited this store the other day to drop a return package. Greeted two men (one of them looked like the manager) with an enthusiastic hello and they looked at me like Im some kind of idiot. I gave one of them my package and they just laid it on the counter and stared at it for 3 seconds, then said Ok. Customer service at its finest *rolls eyes*

I had great experiences, always very helpful and no waiting time .

AVOID AT ALL COSTS. The staff doesnt care at all. We are giving this place 1 star more than it deserves .They charged us 2.5$ for a single printout.Find another ups store. You will waste time and energy and your good mood here.

Impolite and not helpful staff.

Too expensive and bad serving attitude!

No point going to this store. Notary doesnt follow through the appointments and color prints dont work.

I agree with the user regarding bad customer service. A hired worker was nice and courteous, but his manager is rude and is one of those nickel and dime kind of people (I dont want to stereotype any kind of people here).

Before make a business learn how to talk.(talking to the manager)RUDE! RUDE! RUDE! I couldn’t find a way to not waste a star to this awful UPS.

Rude, impatient and very impolite manager.

Rude manager, refused a customers request to drop off packages because he had too many packages in the store... Really?

Id give zero stars if I could. Personnel and owner are both irresponsible and unaccountable.Owner just absolutely refused to accept responsibility in paying the tax/duty required by custom in VN. We paid them $220+ for sending two phones back to VN. We thought theyd take care of everything. Then it got stuck in custom because apparently they didnt pay duty on it which was asking for yet closes to a couple hundred of dollars more. Thats $400!!! to send two phones back to VN. How ridiculous is that???We wouldnt have ship it via UPS if we knew it was gonna cost that much! Owner absolutely refuses to accept responsibility and Ill complaint it further to UPS headquarter next.One more thing, I cant believe he actually suggested to invoice two iphones we send back with value of $170 just to avoid duty and skirt his responsibility! How ridiculous it that?

It was OK. I would never go there again though. Its a disgrace that UPS or FedEx would put thier reputation on the line to work with these folks. I hope my packages get to its destination.

The worst experience I have ever had.

Stay away! The worst possible service I have ever encountered. Extremely unreliable, never use their mailbox service if you really want to receive any important mail.

At times it can be hard to understand the front desk attendant. Service can be slow when theres multiple customers...

This store is not worth my time to write a review.

Customer service is very rude.

Charged $60 for notary 2 pages of documents. So crazy.

I was looking for 0 stars, but have to settle for 1 (which is an over-achievement on the part of this pathetic UPS store. Im a regular UPS user, and this is by far the worst store Ive been to.They made me wait 10 minutes (with no one ahead of me) to merely drop off a package. Add insult to injury, they ran out of tape to pack my shipping box so they made me use one of their new tapes, and despite inquiring whether I need to pay for it, didnt utter a word about until I was done taping. That was sly and cheap. Needless to say they can shove that tape right back up their butt.Lesson learned, this place is garbage and its manager a moron. One would believe it needs at least high school education to run a UPS store, but this ones an exception.

Worst Service Ever.Went for a Single Page Printout that costed $2.95.The guy at the counter was lazy.

I would give a 0 star if I could. Terrible and rude staff!

If there was a way to give zero stars I would, customer service (attendants) have the worst attitude. They dont belong helping people.

I hated it, worst customer service, not very helpful, specially the lady works in ups section is very rude to others, I wasted my $$, would not recommend to anyone

Not open according to their published store hours. arrived at 9:30am on a monday and found the store closed with no notice as to why store was closed.

The people that work here couldnt care less.