Lacey was amazing! She was super helpful and informational. She did a great job at explaining the differences in the mattresses and I truly believe she found us the perfect mattress for us. 10/10 recommend Lacey!!!
Alex was a huge help! I bought a mattress here 3 months ago and made a mistake choosing the firmness; I wasn’t sleeping well at all. I called the store and Alex said to come in and see if I can find something different. I did and found a lot nicer (and softer) mattress. Not only did they schedule the delivery of the new mattress, but they took the other one away…and it only cost me $40!
I was greeted w/ in 20 feet of entering the store. They give you an opportunity to look around and check out the store w/out HOVERING (loved that). When needing help they were there to answer any and all questions w/out feeling I HAD to purchase something. After asking about 10-15 minutes of questions and comparisons, I purchased my mattress. I know without any doubt if I am not satisfied, I can return my purchase. My sales person was Tristan and his Manager was there to help with any further questions. Absolutely, 💯 percent, loved my shopping experience w/ MATTRESS FIRM❣
My wife and I had an amazing experience. They were sales professional s all the way around from getting us into something we needed to doing everything they could to get us discounts. Job well done!
Ric was wonderful! Took his time explaining the differences in the mattresses, and making sure he answered all our questions. Very helpful and pleasant, made our shopping experience less painful 😊
Wasn’t looking for a Mattress quite yet, just wanted to check out some pillows for my ol lady. The worker- Lacey was very friendly, professional and she went over all the options and explained the benefits of each pillow. We settled on Getting a fancy shoulder pillow and my woman really seems to enjoy it. To anyone going to this Location- I would say that Lacey is the gal to talk to. Chick knows her stuff
We were looking for a good hybrid mattress that didn’t set us back too much financially. Our salesperson, Lacy Swenson, was very prompt in greeting us even though she was alone and had another customer. She checked with us off and on as we browsed the hybrids they had, giving us information on each one and others to try out that we might like. She then worked with us on finding the right price for our budget. All in all the experience was relaxing and Lacy was very informative about all the products which we found very helpful but not over pressured. We highly recommend Lacy and the company itself for making this a good experience. We will certainly shop here again for any related goods and services.Dennis and Patricia Fish
Great customer service with pleasant and knowledgeable staff. No pressure to buy and staff seemed sincere to find the right mattress for our needs. Definitely recommend shopping at Mattress Firm.
Were just bought a purple mattress from I would say the most knowledgeable person Alex. He knows his product and the features and benefits of the all. He was attentive to are needs. I will buy from him again.
Horrible service. When you’re in the store lookig to buy they are the friendliest/nicest. They promise you the world but give you nothing in the end. I received my first bill weeks before I got my mattress. It was supposed to show up 4 different times and no one told us about the reschedule times and we had to call each time to find out after we waited hour for the delivery truck to show up. And when you call they say they are sorry and terribly backed up. But when I was in the store buying the mattress not one word of wait times. Then on the phone they say 90% of their customers have wait times...Once you leave the store and try to get help after already buying the mattress no one is to be found. And when they are they blame someone else. They will say yes to anything just to get you off the phone. They are not up front about anything. I will never buy anything from here again.Horrible company
Great customer service by Tristan!! Thank you for being so helpful and friendly!!
Very helpful and professional. I wasnt very familiar with the type of mattress that exist or which would be best for me. Staff was very patient and willing to work with me and all my questions.
This Transaction Went As Fast & As Smooth As A Steep Waterslide At An Amusement Park. Wwwwweeeeeeee..... Splash. Very Happy Customer. Thank You.
The Mattress Firm reps are the nicest most down to earth people. They always have what I need!
Fantasies customer service by my saleswoman. Super helpful! Excellent job!
I really like the store! They have very friendly and helpful people! I have done business with them in the past, present and I will in the future!
She was very friendly and made sure we found a fit that was perfect for us!
Very friendly staff. No pressure to buy! Worked with Tristan.
Alex on Broadway was friendly and efficient with my needs! A+ Alex!!
Great service, great quality, with a great price!
Lacey was awesome...kinda thought an $80 delivery fee in town was a lil steep...considering i couldve ordered online thru somewhere else and got delivery and set up for free...FREE. prices are steep but employees are knoweldgeable and very nice
Very helpful staff, not pushy let us take our time.
I couldn’t be happier with my experience with Lacey. I had an extremely low budget with particular expectations and she matched me with my perfect bed set within 20 mins.I know I came to the right place and I am so thankful for this experience. I know for a fact Lacey helps people get exactly what they need and works with any budget without trying to sway people to spend more money and that is so amazing to me.It was comfortable, relaxed, and a great way to start my new journey of creating my new home.Thank you!
Jake T. was fantastic. He was laid back, very knowledgeable, and a great salesman! We recommend asking for him at Mattress Firm! 5 stars
Bought from Nick and had a great experience! He was knowledgeable on the product he sells, patient, and got me a great deal! I ended up with a Stearns and Foster hybrid on an adjustable base! If youre going to buy a new mattress, buy from this guy!
Great customer service. Nick got me exactly what I asked for and didnt try to up sell me to a different model.
Super helpful, quick service. Very nice delivery men!
WONDERFUL SALES PEOPLE!!
Clean, friendly, bit expensive