I was attended by Richard & Godfrey, and not only them, but the entire staff was very attentive and great. They even had a coffee station set up and brought coffee to me. Overall, excellent service. I’m extremely satisfied and 100% recommend not only AT&T (coming from T-Mobile) but this store specifically!Thank you all, again!

I’ve been an AT&T customer for 7 Years and for the past 2 years I have been coming to fountains of Miramar because Ítalo Guerrero is the best representative I’ve ever dealt with, not only is he courteous, professional and knowledgeable ; he always has a great smile ( even with Covid) makes me feel like he’s not taking advantage of me and explains the plans and the bottom line. I also see how he demonstrates leadership by helping and educating his fellow coworkers, they look up to him for answers and helping their own customers.Truly awesome he takes the time to help them without interfering with his own customer service. He is so efficient being able to multitask and helping others at the same time. I feel like he needs to be promoted for AT&T to move towards excellence by showing customer the quality of their employees ; such as Ítalo.

Went to the store to help my friend upgrade her phone. What the salesman told her and what was delivered were not the same. Firstly my friend was offered $1000 for old phone, when the bill was checked only $800 had been applied. When we asked what happened they said the salesman entered the wrong code (unbelievable). In addition the salesman tried at least 3 times to convince my friend to take insurance out on the new phone even though he was told emphatically that we didn’t want insurance the first time he asked. I’m sure he gets commission on this. Secondly my friend was charged a fee (only$5/month) that she did not ask for, when it was questioned the salesperson said it was automatically added. This was a lie as other friends had done the same upgrade and no fees were added automatically.JUST BE VERY CAREFUL BECAUSE WHAT YOU ARE TOLD AT THE STORE IS NOT WHAT YOU WILL GET. Check your bill very carefully.

One hour wasted, only 2 employees and taking forever... my issue was supposed to be solved on 5 mins... what a waste of time... I thought At&t is better that others because they had good costumes service

Reading through the reviews people either have a great experience or a terrible experience. Sadly mine was the latter. When you see a store with a clean presentation, but with poor customer service, shoddy cell reception and no wifi… you begin to understand that their business model may be outdated. This is rather perturbing for a business owner looking for the latest technology. I think when you have a product that “sells itself” like iPhones do. Customer service and retention can quickly become over looked

Be careful. I was bamboozled last year with a limited promotion as a FirstNet att customer at this store. Standly was the sales representative. They told me I had a promotion for a new device and a couple months ago but failed to mention it was only for 6 months. They added 50% more to the device charge. As a first responder I am very unhappy with FirstNet and how they’ve treated me. First it was a small mistake about an accessories that was supposed to be included and now this expired limited promotion that I was not told about. The supervisor never followed up to return any of my phone calls. The management here is very unprofessional. Beware with these sharks.

Godfrey was so helpful and patient. Carla helped place screen protector to make sure it was done properly. I was welcomed from the minute I entered and immediately was taken cared of.

Experience was great! While purchasing my phone we did have a delay due to my side and they were able to help me in the quickest and efficient way I’ve ever experienced. Atmosphere was great as it was welcoming, staff were helpful too.

We were helped by Ítalo. He was AMAZING! He was extremely profesional and helpful. Great multi tasking skills. The store was short staffed, he was helping us. During his help with us her was able to attend to the needs of other customers. Wow! He is what ATT needs. Just by his performance I can tell that he is a great asset to the company.

Great customer service. AT&T goes above in their customer service training.🤗

Amazing service. They go above and beyond to make sure you’re satisfied. Richard and Louie were so helpful in helping me get a new phone.

Came in today with questions and Isa and the manager Richard provided the most amazing service ever. Thank you so much guys!

Loui Eugene offered exceptional customer service. Very knowledgeable and super nice.

I went to this store to upgrade my phone and it was an AMAZING EXPERIENCE, the service was perfect. Richard, Louie, and Jeff were so nice and gave so much help. Will always be coming back to this Miramar location !!! Thank you for everything

I came to AT&T store because of a 150 dollar dispute with Tmobile . Thanks to Richard and Jeff we left with new phones and saving 100 per month on my bill. Thanks to them my first experience with AT&T was extremely pleasant and profitable. Thank you so much for everything.

I dont know which interaction this is asking about. If it is the visit to the store then 5 is valid.We bought 3 phones with a promotion $700 back on each phone we returned.The labels provided for the return said the phones were for recycling and gave us no credit. Since my wife trusts nothing with AT&T, she verified the labels before returning the old phones.If we had mot discovered this before the 15 days we would have been stuck paying full price for phones.Since you were not honoring your deal we returned the new phones and kept our old phones.There are other vendors for phones as well as other suppliers of phone service.

I came into AT&T because T-Mobile is the worst service/carrier! I had to pay $1,400 to T-Mobile to leave them so I can join AT&T. The Manager Richard and Jeff quickly assisted us and stayed after work hours but they saved us money and allowed us to receive all of the extra benefits that AT&T has for their customers! Richard and Jeff went above and beyond to make sure we were happy and not ripped off! AT&T thank you for hiring such amazing employees and clearly employees that care, show empathy and provide Stellar Customer Service! If anyone needs to get a new phone carrier come see Richard and Jeff at the Miramar location at The Fountains of Miramar!

Mr. Godfrey provided phenomenal customer service. He was very helpful and extremely knowledgeable.

Louie was super helpful. Got my trade in dome ASAP. I would recommend going to this location!

I went so that they can back up and switch my phone for me. As soon as I walked in, I was greeted and felt welcomed. Jeff was very nice, patient and helped right away. Although my phone was taking forever because I had a lot on it, instead of him asking ne to come back or rushing me out, he kindly explained that he had to leave and had Louie continue helping me. Jeff, Louie and Amanda (manager) were very kind and entertaining while I waited for the switch to be completed.Its always a plus to walk into a store and not only feel welcomed, but to have a staff/team that do their best to help you and put you at ease whilst there.Thank you and thank you Jeff, Louie and Amanda! You guys rock! Keep it up.

Richard & Jeff were amazing!!! I got VIP service yesterday. This is now my go-to store. Super helpful. They went above and beyond to help me.

So I wanted to take a moment to provide a review for the representative who assisted me to switch over to AT&T. His name is Italo and he tremendously helpful and informative throughout the process on getting a new service and phone. I truly recommend him for any service needed. Truly attentive and amiable.. Thank you for all your assistance Italo !!!

Italo and Richard were extremely helpful and very professional. We bought the new iPhones for the family. I felt they were genuine and tried to get us the best deal. They were very patient with us. I am very pleased and can’t wait to enjoy my new phone. I will be referring all my friends and family to this store.

I’ve never had a pleasant experience with this location. I prefer to avoid leaving negative reviews, but my visit yesterday (May 20th) was my last straw.Maybe if you’re Hispanic or look a certain way the accommodations might be nicer/less micro aggressive, but as for me, going off of my last visit yesterday, I’ve taken the social cues from staff and will definitely be visiting other ATT locations. I only emphasize appearance because they have glowing reviews from other consumers, and I sincerely cannot fathom why I can’t seem to tap into the happiness other reviewers seem to experience from this location.I’ve been with ATT since 2015; every location I visit has always offered me solution oriented services. I normally go into a store when my device is malfunctioning (I’d imagine this is the reason most customers pop in, or something is off with their bill, or whatever the case maybe). Most locations either facilitate the conversation between me and my insurance company to expedite repairs and/or device replacement OR they try to look up best deals on my account asked on length in service/last upgrade. They take the time to review notes on my account and help me navigate through whatever obstacle has me stuck.I’m not sure what it is about this location. I respect that people work off of commission. I’m not here to knock anyone’s attempt to make an extra dollar on a sale; but when I walk in this particular location, the ambiance I’m generally met with is either make some sort of big purchase or go elsewhere.Everytime I leave this location I have to remind myself my dissatisfaction is with this particular location’s staff and not the ATT brand as a whole.

Isabel helped me with my purchase. She was very patient and helped me set up my phone. I highly recommend her if you go to this store. Very friendly and knowledgeable.

Horrible service should’ve known from the beginning took them six hours to connect our phones we were being patient and courteous so we waited. A month later I get a bill for over $550. I go to the store and ask questions they tell me to call customer service I called customer service they tell me go to the store. November November 1 my service has been horrible we finally decided to go to another AT&T store. We were having issues with one of my home receiving calls at someone else’s phone. The gentleman at the other AT&T store told us that key of our phones were not ported properly by the incompetent technician, The only reason they worked was because of the iCloud and now we lost tour of our phone numbers that we had over 10 years. Every time we walked in the store we got nothing but excuses stories and lies would not recommend anyone to do business in the store. The managers Are not competent the technicians follow. The only reason I for one star because a zero star Was not an option

Richard and Isa where incredible!!! Awesome customer service. Isa made the process fast and she was very professional.Thank you!

Isabel and Richard were amazing and the best!!!! I highly recommend them if you need to go to AT&T. The best experience getting new phones. Very helpful and experienced.

Isabella was amazing. She assisted me and fixed all my issues and had the best attitude

Louie was the BEST! Got two new phones and he was very helpful and professional!

Actually an amazing experience! Isabel was friendly, easy and efficient!! And they had all we needed in stock!! Two thumbs up guys! 🙌🏼

Italo and Richard were very friendly and a great help, they helped upgrade me and my family’s phones for a great price. Come visit and get your phone with them.

Isabel is very professional and knowledgeable.I received the best service I have I received when dealing with mobile service provider.

Italo and Richard were great help, helped me get the new I phone 12 max.

An amazingly smooth experience. Amanda the store manager and Jeff the store representative were instrumental in making my experience positive. Both were personable and professional-grateful to have chosen this store.

Today was my first time going to this ATT store in Miramar. From the moment I walked in, the customer service was great and welcoming. The wait time was quick. Louie was very knowledgeable and explained all the deals and promotions ATT has to offer, which allowed me to select a very affordable plan. I love the fact that they a plan for first responders which save me a lot on my bill. Italo was also very helpful and the manager this evening was very polite.

Italo provides the best customer service.. Thank you for taking the time to help me with my issues and new phone set up..

Italo is the best, great service, customer friendly .....HELPFUL & very patient I recommend his service if your looking for excellent A plus service good job italo

Italo is the BESSSSTTTTTTTT. Every time I come here with my kids I get awesome service !!he is very patient and helpful ..... I love the way he handlesMe and my family, I come to his store just because I know I get AWESOME service when I’m spending my money ! Keep up the good workLove Thomas & The family

I normally dont give reviews, but today I cant let one of the best services that I received from the Amanda, the Manager of this location, to pass without giving her a 5 star rating.She was very professional, sincere, friendly and help us through the process of resolving an issue. She is the epitome of Excellent Customer Service.

Went by for information and left switching to AT&T. Tracy was great! Very patient and knowledgeable. Amanda the manager, was fantastic! The process was fast and the customer service was exceptional!

Very professional, attentive and I bought everything today because of the great service of Isabel

I am so happy with the service in this location. People so nice profesional and polite.Miguel made the best effort and cooperation to support me in connection to my new phone.Louie sold the phone to me and I was to happy with the explanation and support in my new iphone 12I would like to thanks Agha, the manager of the store to be supportive with his team and professional with me.Thank you!!!! Att family see you soon! ❤️❤️

Italo was amazing!

Great service. Miguel is amazing. Thank you

Initially it was a decent experience with Standley. I left with a new iPhone and iwatch. Standley told Me I would have the iWatch by the upcoming week. It took 4 weeks until mine arrived in the mail. Once I received the iWatch I noticed it was the incorrect one. I advised the store and wanted to speak to someone. One of the employees picked up the phone and said he couldn’t help me only standley. I asked to speak to a manager. She explained to me an error was made on there part and I’m still waiting to hear back on how we can fix this. There mess up is costing me an extra 100 dollars.

Amazing customer service. I was in and out of the store in no time. I had a minor problem with my phone and the representative did not allow me to feel like it was trivial. I got a detailed explanation and I felt very pleased.

Amazing experience!!! The service was great and I was able to get everything I wanted smoothly and quickly.

Amazing customer service. I walked in just to exchange my old 6s iPhone and walked out with a new 11promax, Apple Watch 5 series and complete with new accessories. All for a super amazing great price. I am the most frugal person but Standley, my sales rep, made the deal unbelievably sweet. He was so patient and took the time to research every possible scenario so that i could walk out with the best prices. Amanda the manager was also a great help and took the time to make suggestions and helped with pricing. Thank you guys for everything!!!

Great service everyone was super nice the worker that help us out (Louinerson) was super helpful and friendly great service !

I had such a great experience at this location. I was In the area shopping and was drawn to the store because of balloons outside. I thought they were giving some away for free lol. I’m already an at&t customer. I went inside and asked about current promotions to see if I could upgrade my phone. I was greeted by Miguel and he showed me a new tv product which I loved and ended up getting for my house. Two managers passed by my table and made sure everything was alright and talked me through the entire process. Made everything so simple! I went inside to get something free, and ended up leaving with a priceless customer experience! 10/10 would recommend!!!

I needed help to port my account over from different wireless company. Standley was my rep that helped me with the process. He was extremely courteous, efficient, and knowledgeable each step of the way. Great employee and would highly recommend for anything in the future.

This AT&T store is great! Standley was very helpful. Would visit again.

This store is leading the way with customer service. They went above and beyond and they are very friendly all the representatives are very knowledgeable about the products and services available and the store is not crowded they are very efficient and quick

I want to start by saying thank you to the store manager shiniqe who went above and beyond for me. I had a mix up with first net and my account and while at&t customer service dropped the ball shiniqe and Jeff stayed three course. I took longer than expected but I believe because of shiniqe and jeff I was able to resolve my issue. A+ customer service

This att store has the best customer service

The people there are so nice, great service!!

Good customers services

Isabel was awesome !

Staff was very nice and helpful.

The representative was well mannered,helpful,and kind

Great Service!

Isabelle 👍

María y Richard hicieron mi estancia muy cómoda. Me ayudaron con los teléfonos y definitivamente los recomiendo para todo cliente que quiera cambiar a ATT.

The kindness and willingness to help the customer to be satisfied with Ítalo is 100%, although the company is not clear when it sells its products

Carlas kindness is excellent 5 stars…

Hello, the manager of att de miramar Richard treated us very well, we are very happy and we will continue to pay him in all our purchases. Thank you very much Richard.

Magnificent attention and professionalism