Charles Morgan was incredibly helpful from start to finish! He was patient, walked me through everything, answered all my questions no matter how clueless they were, and made sure I got the best deal and the most discounts I could. 10/10 would recommend

Just came out of the Moreno Valley store. The service was great. Charles was very professional and kind in attending my new cell phone need. I couldn’t have access to my phone and email on my new phone but Charles was able to get it done in few minutes.

I purchased a phone from this store in August and returned shortly a week and a half later because the phone was glitching and wasn’t charging, I asked them to do something or return it because I just purchased it, it shouldn’t do that, they send me away after they realized the phone was glitching and told me I had a “lemon”?! That I had to take it to Apple I scheduled an appointment and a new one was given to me but I no longer wanted the phone ALL within 30days of owning it. I called customer service to return it they made me go back in because it was a in store purchase, I finally tried a day short of the 30days that we are ALL are told for devices and accessories in our terms and conditions, and they said no because I only had 14days to return the device, I explained I tried multiple times including getting the phone replaced after getting a bad one. He finally said okay but then 20 minutes later says I’m waiting on my manager tells me to leave my number and he will call to make the return, it’s been a month since and haven’t received anything and I’m now stuck paying for something that I didn’t want and makes me feel uncomfortable owning since it send money by itself as well as messages among other things!! Worst experience ever!!!! And I’ve been a loyal customer to Verizon for years, and this is not an example of the customer service I’ve ever received

Great customer service. Both Tomas and Valerie took the time to explain in depth and helped transfer all my information from old phone to new. Switching over from Sprint couldnt be more easy

Horrible customer service!! The “manager” Tomas is absolutely no help what so ever!!! I’ve been in this store 3 times and have always been given wrong information! I have 4 phones and 2 tablets on my account, 6 months ago my son broke his tablet so I went in and Tomas said the tablet was not covered under my asurion protection plan and I had to purchase an additional home protection plan in order for them to repair/replace it. I did for an additional $25 per month. Come to find out 6 months later that it was covered and it was my asurion plan that replaced it leaving me with no additional slots to replace my phone when it was damaged. I have been paying $25 per month without even needing the Plan thanks to Tomas!!! Never again returning to this specific store unless Tomas is no longer there!!!

Fast and friendly location. They also are observing all Covid-19 safety measures

Limited number of staff and hours have been reduced without notice. Waited over 2 hrs to do an in store pick up. Sees Candy staff next door were very nice.

Thomas was great! Very friendly and knowledgeable.

Charles was absolutely amazing! He walked my mom and I through the entire process of buying new phones, switching her to my plan and setting up our new phones. We had a ton of questions and he was unbelievably helpful and patient with us. Thank you so much and I will definitely recommend anyone to come to this store and ask for him! Stellar customer service and so knowledgeable. Thank you for making it a great experience!

Charles was very knowledgable and friendly!!! Defineltely recommend this store.

Sales rep Charles were super nice & helpful.

Associate was polite although he wasnt able to assist in transferring phone numbers. I was informed this is something I have to take care of with Verizon directly. Also accessories were in limited supply, for example only one phone case available no variety charging cable cord available with no charger available only a wireless option.

I came in to make my payment today. And the gentleman that helped me is the one that actually helped me pick out my current phones. I am Hardison and he suggested this phone which is a Samsung Galaxy Note 10 plus. The screen is one of the largest out there at the moment. And for a person like myself it is perfect. Whats told me on the phone was the pain that actually had the magnifying glass attached to it. This gentleman deserves a raise. Im not joking. He was most helpful and most patient with me. As I ask a lot of questions when I was purchasing my phone. I tend to go back to the store all the time anytime I have an issue or to make a payment When its running late. Always get courteous service no matter who is there. I recommend my friend that asked me where the nearest Verizon store is that and I always send them to this one. Just thought youd like to know. It was nice chatting but I got to go now. The ball and chain is calling, wife! LOL

SERVICE IS HORRIBLE! is it because it I s a franchise? Maybe. We did not get anything done. We wasted our time waiting in line. We will never come to that store.

Very good customer service with Charles. It was an easy and very explained purchase. I was happy with the process and was satisfied with the product.

I broke my phone at 6:30 and they had my new one up and running by 7:15! Great service! Super personable! They even looked at my account and told me where I could save money.

This Verizon Wireless authorized retailer location has a presentable appearance and is actually well kept and maintained but the service provided is at best decent. I cant say I felt welcomed or even appreciated as a customer and not even the manager can make the impression that he was there to help provide excellent customer service or even lead his team by example. I ended up going to a different location after 10 minutes of try to get my questions about my service answered.

They told us it would take about an hour to transfer everything, we were out of there in 40 minutes, great customer service

Staff were friendly and helpful. But they had trouble transferring data from our old phones and caused us to be there a lot longer than necessary.

Charles is the BEST at his job. He was sweet and tool his time to explain everything to me a senior! Thank yoy Charles.

I went to add a new line to the account and the so called manager said that we could not because he would be fired for selling an iPhone during the Christmas season without an existing line from a another provider. Denied us any service however when we arrived to the Verizon location down the street with Sebastian we were greeted with awesome service and walked out with a brand new iPhone.

Charles thank you for your help. You were very kind and professional. I love going to this store. Very helpful people working there.😊

I had the best experience at this Verizon store. I hardly ever write reviews, but the excellent service and professional help that I received from the store manager Thomas, was outstanding ! He made sure that all of my cell phone problems were resolved. I would recommend this Verizon store to anyone looking for great sales and service.

Very friendly staff . Extremely helpful Toma answered all our questions and concerns very satisfied customer!!!

Great Experience at this store, excellent customer service ask for Charles he is friendly and knowledgeable about service and products.

Keith was very helpful and professional. I was happy with his customer service today.

Tomas was Excellent!!! 5 star service. Thank you for making our switch to Verizon so smooth and easy

I love this location...especially the rep Charles; he is so patient, knowledgeable, and very helpful.

Awesome help very helpful answered all our questions and is very knowledgeable with the products.

Richard and Charles were terrific. Helped me so much. They went above and beyond with their customer service.

Although Verizon is expensive I must say each time i went into the Moreno Valley store off of Nason Charles assisted me. Each time he made the transaction painless.

Very good customer service if you go there ask for Alex the best customer service you can ever experience.

The sales representative that assisted us was polite, extremely knowledgeable took care of our phone issues and informative about additional products we might find helpful.

Service good here, if you have to go here...pretty cool to browse all the new stuff...sometimes there is a wait to see a representative, but that just gives you more time to look at all the phones etc....I tend to get most of my stuff done at the Kiosk in Costco where they offer all kinds of Costco gift cards to spend in store with your phone purchase...sometimes you get a lot of freebie stuff when getting a new phone that the Verizon outlets dont give you.

Very competent and helpful.

Really nice best customer service Ive ever gotten

Excellent service. Very helpful and professional staff. Will always visit 5his specific store.

Went in because had a few questions about switching and the plan we got Charles he was great and friendly answered all our questions with a laugh

Tomas and staff here are amazing! My go to store every time! Thank you Tomas and team!

Customer service was excellent Alex villegas got my sons phone up and runing felt very welcomed thanks Alex

Charles explained everything very well and answered all my questions

The best Verizon store around. I wont go-to another one as the customer service here has always been superb

Awesome service! Fast and easy!

Great location, they were helpful and fast

Customer Service was excellent. My problem was not only fixed quickly, but they took the time to show me the problem. Parking is easy to find.

He was very nice great service and information. If I lived there Id go there again.

Tomas was excellent! Great customer service!

Almost bought a Note 9. Salesman Richard was very knowledgeable

Awesome, staff!!

I was a Verizon loyal customer for years then came the price wars among phone companys I asked them if they would give me close to the deal other companys were offering they flat out told me NO even after 20 years with there company they said NO so I said bye.

Been trying time call to ask questions about my recent iPurchase but their phone just rang and rang and would eventually disconnect. This happened several times. The iPhone I purchased will not download any apps Im trying to install on my new phone.

Nice quick and easy, thank you

Came in to buy a phone at full price... walked out with 2 for ... free?

5 stars because of a discount.

Great people and nice store

Great service!

Professional quick and accurate

Great Servicr

Spends more time texting/playing on their phones then helping customers ........and its is not Fair ..its Poor service ...

They could not answer my question. Said to call customers service. Then why are they here..

Great customer service

Awesome service...

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Great service!

Great service

Bad

Helpful!!!

Last time I went. They are quick to help out. Customer service great.

It is very neat and friendly staff