So your own research on products. Got wrong info and now I am stuck with hardware.

Good options. awesome, professional, knowledgeable, skilled help from Jason at a comfortable pace. Been to this store many times and always get good service or better!

I had a very positive experience with a gentleman named Jose who patiently explained some issues i have had lately with my phone. His demeanor was kind & sincere. I will qm

We had a great customer experience. Our customer service guy Jason was fantastic. Very knowledgeable and personable. We had a great time buying my wifes new phone and highly recommend you come here. Ask for Jason:)

Jason was amazing, walking us through all the available options and patiently explaining the technology and plans to help instill confidence that we were making the best decision. Great job!

Fantastic service! I was here to transfer from a prepaid account to join my friend’s postpaid account. I went 3 other at&t stores in sunnyvale and none of them were able to get the things done. The people here are nice and patient to find a solution to my problem. I’m glad that I don’t need to go to another one.

I went for an walk in appointment. Chris helped me right away . The whole experience was very smooth and super quick. Aldrin helped me with setting up ATT fiber. They both are amazing! I would highly recommend coming to this store.

Terrible customer service. To buy and switch to the new phone I have to take three trips and wait in line for an hour. AT&T definitely does not have customer in mind.

Amazing experience. Extremely helpful. We talked to many reps and finally Juan was able to assist and get what we needed taken cared of. A++++

Eldridge (store manager) was unbelievably helpful. He was so patient and kind to help us with our many issues and questions. The best customer service we have gotten at an att store. Thank you Eldridge!

Juan provided excellent customer service! Jade, the manager was great as well. After some recent less than stellar experiences at SJ stores, I am very happy I came in to the MV store. Thank you Juan and Jade!

Renato was absolutely awesome!!Incredible!!I had a semi-complicated issue and he walked me through it all and solved my issue incredibly fast!!Kudos!!Amazing!!

We had a great experience getting additional phone lines for our family when they were visiting us! Sam - the person assisting us, proactively took steps to suggest us best plans saving us 100s of dollars over the next 6 months for which family was here! Service was also ultra quick and effortless!

One of the employees there named, Sam was very helpful and made the process very easy and straightforward. Big thanks to Sam!

I have The greatest experience at AT&T store within a sales person name is Juan and his manager Very calm very professional my kids love them so much they are organized . The store is clean and I will recommend all family and friends to Juan and his manager and his colleague thank you AT&T

Sam was my sales consultant & he did a great job in making sure I will get all the relevant information for the mobile plan & to help me understand the details of each plan which helped me to choose the right plan which fits my requirements. 🙂

Very helpful staff, they’ll fix any problem you have.

Jason was very helpful with everything. He made sure to guide me through the process of setting up my new phone and the process was quick! Thank you Jason!!:)

I was the second in the line and I was waiting for more than 50 minutes until the assistant will finally order some food for his girlfriend!!!Why do customers have to wait while Att workers are doing their private stuff?!

JUAN IS Very patient and helpful for 2 hrs.Wonderful person and staffOutstandingEva

I only have one word...Eldrin!!! I came in really frustrated with the knowledge and service I received from this store during my previous visit. I have been trying set up cell service for my sons new iwatch to no avail. He clearly identified the issue and set us up in literally minutes. PS. Another woman came in from her previous visit equally upset. Eldrin helped her while I was syncing the iwatch and she left equally happy. Eldrin needs a raise!!!All of the reps here are very nice- however knowledge is key and Eldrin has all of the key skills needed fir a perfect customer experienceThanks again!

Jason was very knowledgeable and provided a lot of important information in the selection on my current plane and phone.

Knowledgeable staff & great service experience, I will highly recommend this place.

Good Customer Service and Products

Helpful staff. Thumbs up for Juan for his courteous and patient help.

They are fast and efficient and they know what their doing. Great experience. Fabian was super helpful

Great customer support! Helpful staff and plans

Jason was incredibly helpful in walking me through my phone upgrade. He patiently and thoroughly explained all the options which I really appreciated. Thanks Jason!

James helped us set up internet. He was fast, efficient and friendly. Great job!

Sam was really really patient with us and super helpful. We needed help recovering passwords and upgrading a phone and a few other things. It was a really pleasant experience.

The AT&T employees who assisted us were very sufficient and kind. We had a lot of questions when purchasing a new phone and they were able to answer every one. In addition to that, they went above and beyond by brainstorming ways and informing us of different plans we could take to save as much money as possible. Overall, they provided very good customer service!

Outstanding customer service, clear with the plans, gave options. Would highly recommend Janet

I came to upgrade my phone on May 4th. They didn’t asked or show me how much I pay monthly. And then I found out that they changed for protection and some features I didn’t recognize. It’s not acceptable and unprofessional. The girl helped me name Janet.

Norman is amazing! Such an easy experience. My best AT&T experience I’ve had to date. Thank you so much I am so happy with the upgrade plus the awesome iPad you helped me set up. All sales associates at the Grant location are positive welcoming and informative. Thanks again Norman.

Ive been to many other locations in the past, and this last time was by far my best experience! Ive hardly ever received such prompt, friendly, and thorough service! Their employee James exhibited 110% effort the whole time, and I definitely plan on returning to this location whenever possible.

Sam was very knowledgeable and clearly explained all of the details and promotions with me. Really appreciated his help!

DO NOT come to this ATT store! We experienced cruel and patronizing attitudes from staff. The are not friendly, helpful. There are many other ATT stores that offers more friendly, helpful services.

The WORST service I have ever experienced at this store with Janet and another young man! Very rude and impatient . We were threatened and kicked out when we want to cancel lines. They wont help us resolve issues and kept yelling to us. This is really unacceptable and horrible when customers have the reasonable request.

To my great surprise, everyone I have deal with at the store is been amazing. Thoughtful... knowledgeable.

James was amazing and consistent - best customer service ever from a fantastic guy. He was knowledgeable, polite and patient. A decent human being.

Sam was fantastic. Very patient at explaining things and stuck with is to the end while getting data from my wifes sick phone transferred to our new phone! Thank you!!!

I had an excellent experience at this AT&T location! Rob was helpful and attentive, and met all of my needs. Highly recommend!!

James was very helpful and friendly, made feel me and my wife very welcome, he answered all questions and made sure we understood everything correctly. Thank you!

Excellent customer service from Antonio and Danielle. Even though I didn’t buy any services or devices from the store, they were with me till the issue got resolved. Appreciate their dedicated efforts.

I had trouble with a dual SIM (second one is virtual) so I went in for a checkup for them to fix it. The technician wasn’t really able to help. I asked them to debug the issue but they weren’t able/willing. I asked to have my virtual SIM split out into a physical one. They were able to do that. I wish they had been able to debug the original problem instead of me giving them a less-good work around. But they got that to work so at least I have two SIM cards that work even if I have to manually swap them now 😐.

I came in to get an upgrade and got a lot more help than I expected to. Big shout out to Samantha K for helping me out and giving the best customer service i could ask for

Excellent and friendly service from good knowledgeable staff! Aivi and the rest of the team were very helpful today and I won’t hesitate recommending them and coming back in the future. Thank you so much!

Samantha K. (Retail Sales Consultant) provides excellent customer service. She was professional, knowledgeable, and kind. I would definitely purchase more products here in the future.

Shaym-incredibly knowledgeable and patient

Staff is very helpful and patient (in particular, Janet and Jose). They did try their best helping me solve my problem (transfer services from another carrier) despite AT&T internal systems & the other carrier were not that easy to work with. They also signed me up for a better deal than the original one I planned for.

Great friendly service . Antonio was so helpful and patient with us. Love this location!! Everyone has always been super friendly and willing to help with a my questions and when registering new devices!!

Shyam was very very helpful and knowledgeable. Definitely coming back

Janet was an excellent rep for AT&T: Respectfully Listened to my needs, Confirmed she understood, Was Knowledgable of my cell ph technology & proceeded with Requisite Skill to Resolve my issues Completely!!! Thank you Janer & Thank You AT&T.

Between Sam and Jason, I had my many annoying, overly complex issues solved. Very paitent and willing to work to make things happen.

Jason was a great help. Very kind, offered me useful advice and helped get set with my choices. Absolutely recommend the location and him.

Norman & James were great! They helped us out a lot starting a new plan. They made the whole process so seamless and stress free!

The best service and super knowledgeable!Thanks so much!

I needed to change my sim card to nano sim. I went to the AT&T in Palo Alto branch. But for the workers from Palo Alto, this was not a feasible challenge. He suggested that I change my phone number to another or cut off my old SIM card. He couldnt just give me a new nano sim. He told me different stories about security, etc. He did his best to get me out of this place as quickly as possible and switch to another mobile provider. The fact is that this is not the first impossible mission for AT&T employees from Palo Alto. I decided to do one last try before changing my carrier and drove to AT&T in Mountain View (1040 Grant Rd Ste 120, Mountain View, CA 94040). And you know. Im very glad to have been able to meet the AT&T store staff from Mountain View. Sam from Mountain View was able to handle replacing my SIM card in 5 minutes. So thanks to Sam from Mountain View, I successfully exchanged my SIM card, my cell phone number did not change and I stayed with AT&T. Now I will only go here. I liked the quality of service and the professionalism of the Mountain View team. Goodbye team from Palo Alto.

It was the best AT&T visit ever. Jason was so nice, super informative, and just an easy going sales person. Very pleasant experience.

Shyam was excellent at helping me with a return. No issues working with him. I highly recommended AT&T and Shyam!

Great store. Chris is super helpful. Cannot say enough good words about it. Highly recommended

Antonio was very helpful in helping me buy a new phone. He was patient and kind. He was at very good at giving explanations on how to use my phone.

James Stewart is the best salesperson I have had the pleasure of working with

Michelle was so helpful! We spent a good chunk of time reviewing the different available promotions. She was super patient and easy to communicate with.

When I walked in the first thing I was asked was if I had my social security card as they needed to see and confirm my SS#. I have NEVER been asked to show my social security number before. The employee claimed that AT&T had been experiencing “fraud” and it was new company policy. The employee was extremely rude and patronizing. I promptly left as I felt uncomfortable with this. I went to the Santa Clara store and they confirmed this was NOT a company policy. Glad I left and went to the other corporate store location. AT&T Mountain View beware! You may have an employee stealing customers Social Security numbers.

Janet gave me great service and discount on my cell plan.

Fantastic service at this ATT store. Samantha took the time and solved several issues I had with my account. Thank you!

Extremely patient and friendly. A great asset to your team.

Janet was very helpful and I would recommend her highly. She helped us get replacement screen protectors and even put them on for us! Great service!

Norman was such a great help! He helped us fix our account and reset everything to comfort our every need!! He is awesome!!

Excellent experience.All needs were met.Bryan was a professional throughout and provided excellent recommendations based on needs provided.Would return to store again for future service

Very friendly and helpful staff. She helped us get exactly with what we needed.

Sam is Awesome, he help get me answers to my problem and Resolved it. I’m so excited, thank you!

Convenient location and nice employees BEST SERVICE EVER I want to give 10 stars⭐️⭐️⭐️⭐️⭐️

I wanna shout out Antonio for being so polite, friendly and accommodating! He helped me thru all my queries and he was so patient about it. Keep it up Antonio! :)

Bryant was very friendly and made everything so easy to switch carriers. I highly recommend this store everyone is willing to help you out.

Jason was very helpful. Although my issue took longer time than expected due to slow internet he kept me at ease and patiently resolved the problem.

Who’s the best of customer service

Thanks for Jason’s patient and detailed explanation. Resolved my question fast, perfect and leaded me to right solution quickly.

The customer service was great and the employees were so kind to us when I was trying to get the best deal to purchase a new phone.

Norman was fantastic. All our questions were answered. The process was painless.

Janet was easy to work with and very pleasant! We’ll be back soon!

Everything is so slow at at&t. Not sure why it takes forever. They should simplify their workflow

Shyam is very helpful and curtious. Thank you

The best service! Antonio Gonzalez is very knowledgeable and helpful. I have been going to this location since I became an AT&T member and I will always ask for Antonio!

James in Mountain View store was beyond in service he give us very helpful I highly recommended to go there

Came in to return a new phone because my old phone was found and returned to me. The process was quick and easy and the representive i spoke with was very kind and courteous!

Jason was AWESOME in helping me to setup an appt to get my daughters phone replaced.

James Stewart has done very good job. AppreciateBoris

Jason was very helpful and professional. Definitely great service! Thanks!

Great experience with the Store Manager Dalina ! I came in with issues on my phone. Dalina took her time to walk me through diagnosing my device and im walking out a satisfied customer.

Horrendous service. The Customer Reps dont provide complete information. I had visited the store to get me out of a family plan and change to a prepaid. The customer Rep said account is all set. A month later I see a bill 3 times my regular bill. Highly Disappointed1.Lack of transparency2. Not all stores provide all kind of services3. Due to lack of information provided it becomes hard to make an informed decision

Janet at AT&T was such a wonderful person to work with! She assisted me with an issue clearing my account and got it taken of right away. Thanks Janet!!

Excellent service from Antonio Gonzalez. Fast, knowledgeable and friendly!

Jason was very kind and helpful with no judgement lol because I am a klutz..... thanks Jason!!

Horrible customer service and disrespectful store manager. I came in with a eSim that was provided for me from Apple when I bought a phone. They could not activate the eSIM and asked me to purchase from them a new eSIM number, no matter what I said they were not willing to give me a free new number in view of the fact that they could not activate the Apple eSIM. Sad that in days we all pay at&t hundreds of dollars they are playing games with us on a $5 charge.

Spent 45 minutes here today trying to change the plan. They tried it many times and it never worked for them, so in the end they gave up with sorry the system is screwed. I got home and realized there were several emails in my inbox asking to confirm my email address. Apparently they were not aware of that and didnt tell me, so their process got stuck every time. None of the three assistants had a clue.

She the best smart and nice Also she understand job her very wellShe’s excellentThank you

James helped us get a new phone for our high schooler. He was extremely knowledgeable, easy to work with and found us the best price for us. Thank you!

Janet was super friendly, fast, and amazing, the stores overall energy was fun even the current outgoing circumstances we are facing!...