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Sudden Impact Collision Center
849 US-45, Mundelein, IL 60060, United States
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Sudden Impact Collision Center
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Ja
Review №1

Took my car here after I got rear ended. They were professional and timely in their services. There was a small issue when I picked up the car that they took care of right away without any issues. They also cleaned the car interior prior to returning the car to me.Good customer service and they do prompt work.

Er
Review №2

When I had a front end collision last year, they replaced everything and it was about 95% like-new. A couple of parts were slightly off, in terms of the hood and new bumper having a weird gap that wasn’t symmetrical, but as the car has 100k+ miles, I did not make an issue of it. Their work has lasted and they did well on it. They also dealt with the insurance company so I didn’t have to, which I appreciated.I later had the need to replace a small part of the front end which had broken off. They quoted me around $150 for the part, painting the part, and installing it. I assumed this might take a couple of hours (my incorrect assumption). The day I arrived, they told me it would be all day, and that I was not able to wait with the car, due to covid. This surprised me, as I was the only customer, and in my experience of owning cars, if you wait with the vehicle, usually they finish it faster. I decided instead to just buy the part off of them, and took it to Caliber Collision by my house, where they installed it (unpainted) for free. My car is a work vehicle and it doesn’t have to be 100% perfect like the Mona Lisa. It literally took Caliber 10 minutes to install the part and let the glue set (Sudden Impact had stated they would have to take apart the front end of the car to do that work). I think the biggest issue was miscommunication, which is disappointing, as up until today, things went well with them.

Le
Review №3

Needed some minor repairs Sudden impact was amazing car was done quickly everyone was so friendly and helpful.

Nu
Review №4

Shawn is awesome! Helped deal with the insurance company of the person who hit me not being able to understand how to simply send a check through the mail. When I finally got my car back the quality was great, looks better than before.They seem to want to fix things the right way and not cut corners. Thank you!

ko
Review №5

Always there to help, professional, and take above standard care for your car. Exceeded expectations.

Ak
Review №6

I would love to give 5 stars but their communication was very very poor. I had to call them every time to get updates. Even though their pricing was extremely competitive i really think if they improve communication then they are a 5 star auto body repair shop.Thank you for your feedback!

Mi
Review №7

This place goes above and beyond my expectations which are high. Jeff was patient with my questions and walked me through the entire process. My truck is 9 months old and now looks better than the day I bought it. I will be referring them as my go to body shop.

su
Review №8

Nice Job! Exellent repair work, my car was literally sparkling when I got it back!

Er
Review №9

We have dealt with Sudden Impact for over ten 10 years and they have never disappointed and it continues with our last time we were there just a week ago. We dealt with Shawn this time and she is just wonderful. They are open and honest and will fight for you when it comes to the insurance companies. Their work is impeccable and show professionalism in all aspects. I would recommend them to anyone!

Da
Review №10

The staff at Sudden Impact are thorough, professional and attentive to detail. They finished the body work on our vehicle within the time estimated and even detailed the interior! I recommend and will use them again if/when needed.

Da
Review №11

Sudden Impact are true professionals and understand the need to get your vehicle back quickly. I had the same car in for body repairs due to a deer strike and scuffing a parking column over a few years and they made it look like brand new each time. Thank you so very much for the prompt attention and excellent quality work you completed. I would highly recommend Sudden Impact for any vehicle body and collision repair work you require.

Am
Review №12

Jeff, Shawn and their team did a great job on fixing up the bumper on my Toyota Camry! It looks brand new! Theyve provided us with excellent customer service twice in the last year, including a time a vehicle was towed to their shop. Would highly recommend Sudden Impact Collision Center!

Sh
Review №13

I would trust no one else with my car,Jeff and Shawn are great and customer service is awesome.

Er
Review №14

First time customer.My Jeep had been side swiped, they even explained what they were going to do. Looks awesome! They were very nice as well! Would definitely go there again!

Mi
Review №15

These guys are great. Theyve fixed two of my cars. Super friendly and helpful. They do great work.

Ri
Review №16

Amazing work! Took my 60 year old baby and made her look like the prom queen again! Truly appreciate the skill and attention to detail.

Lo
Review №17

Excellent workmanship and the entire staff was very professional from start to finish!

ka
Review №18

As a mobile dog grooming business I need to be on the road! So when my van was damaged in an accident I took it here and they were great! Kept me informed throughout the whole process with the insurance and when my parts came in the actual repairs took a day and a half. I was able to get back on the road and working when I picked it up. As a business owner this meant the world to me because my van is how I put food on my table!! These guys understood and made it happen. I will highly recommend them to everyone!!!!

Ro
Review №19

Discovered Sudden Impact over 15 years ago when I had my 1962 Cadillac Convertible restored. Then my 1960 Cadillac Convertible restored. Both restorations were PHENOMENAL!!Since then I have had several Sudden Impact accidents. Tree feel on my Acura RL. Looked like new when repaired also, other rear end accidents with both my wifes auto and mine all repaired and detailed like new.I have recommended Sudden Impact to friends and neighbors, all have been amazed.Staff & service providers go out of their way to please. Honest & will not cut corners to get the job done.Thank you, Jeff, Shawn, Ken and the back room Collision Experts.

Ar
Review №20

These folks are first class pros...they did what they said, when they said...and their work was amazing!

Ja
Review №21

They did an amazing job! My car looks brand new!

ja
Review №22

Friend took headache out of the repairs. Had auto inspect at dealer job was perfect. What else could you want.

Ri
Review №23

These guys are great.. excellent customer service 👍

Cl
Review №24

Fast service, excellent repair and very cost concious. Highly recommend.

Lo
Review №25

Really good work on our car

je
Review №26

Great work great people

Information
10 Photos
26 Comments
4.7 Rating
  • Address:849 US-45, Mundelein, IL 60060, United States
  • Site:http://suddenimpactinfo.com/
  • Phone:+1 847-949-1200
Categories
  • Auto body shop
  • Auto repair shop
  • Auto restoration service
Working hours
  • Monday:9AM–12PM
  • Tuesday:Closed
  • Wednesday:7:30AM–5:30PM
  • Thursday:7:30AM–5:30PM
  • Friday:7:30AM–5:30PM
  • Saturday:7:30AM–5:30PM
  • Sunday:7:30AM–5:30PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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