Your team was very thorough and honest about the maintenance needed, as well as the maintenance requested. All of the team members were friendly. They kept me informed during the servicing time required. When the servicing manager, Mr. Warren, met me at my early Saturday morning appointment, he was very friendly, alert, and professional. The written service statement, email and text updates, as well as your in person updates were wonderful! Out of years of working with dealerships and car servicing centers, yours ranks as the best in true customer servicing and car maintenance. Thank you!

Been here several times, both for purchasing new vehicles and services for the cars. The staff are always super friendly, and gladly help explain any questions that come up. Now on our second vehicle from them, don’t see us going anywhere else in the future. Josh was very friendly and helpful with making sure we found a car that matches our needs and budget.

Lonnie was extremely nice and answered all my questions no matter how many times I texted him. I really loved the video that was sent to show me what they had found broken on my vehicle. I thought the video was a great addition to the verbal communication. I also loved that I was sent an explanation of everything they checked and the recommendations to view and approve online. Best experience and customer service I’ve had while having to deal with my car needing service.

I was on the way for my appointment with an adviser when the driveshaft on my truck broke and came out while driving down the interstate. I called the dealership to let them know I couldnt make it and my advisor (Josh Hernandez) offered to come pick me up. I gladly excepted. I had been in contact with Josh for a couple of days prior to my appointment and he was tentative to my questions and never pressured me in anyway. I recieved the same courtesies in person. I got the vehicle we wanted and we have absolutely loved driving it. The whole experience was easy and stress free. I would gladly recommend this dealership and thanks to Josh Hernandez for his outstanding customer service. I felt he went above the call of duty.

Ryan was amazing and so helpful in every aspect of the transaction. I could not ask for better service. I will be a repeat customer to this dealership and do plan to take my car to them for service.

I stopped in a few weeks ago expecting to just look at a car, after working with Cristian I ended up leaving that day with a Mazda 3. Working with Cristian was hands down the best experience Ive ever had buying a car. They mean it when they say there is no hassle and are completely honest and open about everything. With people like Cristian working here, Ill definitely buy any future car from Nelson Mazda.

Service reps have a great attitude and very nice, but the service it self is VERY slow.Just needed a simple oil change. Arrived on time for appointment and got checked in, then looked at my car sit there for another 20 minutes. Got the message that the inspection was complete about 50 minutes after that so it took over an hr from appointment time just to get inspection done (inspection is awesome thing they do complimentary, but not sure worth it since takes so long). Then took another almost hr to change the oil. Total time for an oil change, even with an appointment, 2 hrs and 15 minutes.

Great service! 🙌Friendly staff who go above and beyond! I drive 30 minutes to there and get great service. Wish I could say that about Coolsprings Mazda. Coolsprings is closer to me but their staff alienate you. I’d go to Murfreesboro anytime!

Everyone was very kind and down to earth. I was very firm on my limits for a new car and not a single person tried to push me to go beyond that. You guys have some of the friendliest staff all the way around.

I originally gave them one star but they made good on there part treated me well no complaints.

We have purchased two vehicles from Nelson Mazda Murfreesboro and both have been stress-free, enjoyable experiences. The sales people take the time to ensure that all questions are answered. Everyone we met was friendly and helpful. We only dealt with one person and it was smooth and easy. We will continue to shop at Nelson Mazda!

Fast and easy buying process. No moving from sales person to finance dept.

I usually don’t do reviews, but I’m making an exception this time. The maintenance service I received at Nelson Mazda in Murfreesboro was excellent! Everyone in the service department seems knowledgeable and courteous, and Zach Puckett is the best! He is such a polite and courteous young man, and I feel like he really cared about making sure my car was serviced quickly and that everything was done right. The service video was great too! I will definitely be bringing my car back there for service! Thanks Zach! 😊

I loved the entire experience, everyone is very friendly and not pushy whatsoever. I feel like I got a really good deal, and they went above and beyond. It was a surprisingly quick and easy process that I haven’t had at another dealership, ever.

Was very helpful on selecting the right car for me.

Got a flat tire on my way to work, I had my car towed to Nelson Mazda. Chase took me in on a busy day with no hesitation not only made me a priority, but kept me up to date with everything they did. Very appreciative and impressed with that great service. Not just here in Murfreesboro, but in Cool Springs also. 10/10 would recommend Chase Warren!

I truly had a great experience at Nelson Mazda and I love my car. They were friendly, respectful and never pushed me into any decisions. They introduced themselves, answered my questions and gave me space. Daniel was very helpful throughout the process. The actual sit down was so simple and uneventful. No issues, no hassles, just sign here and enjoy your car.

My son bought a used Mazda from this dealer. Took it in today for an alignment and routine service and they come back and tell him he has 5K in repairs on the front end. Plus the extended warranty they sold him covers none of the repair work. Keep in mind, this car was sold to him in this condition 6 months ago, bad bushing, both struts bent, and control arm bent. Its obvious the car was not in a wreck anytime soon nor has any recent repairs been made....... What a rip off........ Dealer showed a clean car fact and checked out by the dealer before selling it to him. Really bad business......9/921- As a follow up, the GM contacted my son and is working through this mess. We are very appreciative of this step. I hate getting involved in my 21yr olds dealings, but he didnt know what to do or how to handle. We feel Nelson Mazda will do the right thing in this situation. Thank you for reaching out....

Purchased a car from here and had a really good experience. Purchased extended warranty and paid for the extra protection for exterior paint and interior. Less than 2 weeks later one of the tires is losing air. I take it to the service department where everyone is extremely nice and helpful and discover there is a nail in the tire. I’m quoted a repair cost of $49.95, which I agree to, which I acknowledge was my mistake.I have since discovered several businesses (Discount Tire, Sam’s Club) offer this service for free, even if you didn’t buy tires there. I would think after spending over $30,000 with a company they could do the same.Again, I accept responsibility and it is not Nelson Mazda’s fault my tire went flat, but I would certainly caution anyone contemplating repairs there to compare prices. I certainly will not continue to use there services.

Advertising slogans might or might not mean much but Nelson Mazdas commitment to making the customer experience the best in the business is absolutely happening. I have never had a more enjoyable or easy car buying experience - from test drive to all of the business aspects to delivery and service. Mazda is building great vehicles and Nelson Mazda is delivering best in class sales and support.

If you are looking for a sales men who will sale you just any car, you are looking at the wrong place, if you are looking for honesty, professionalism, and honesty Nelson Mazda is the place for you, they made our buying experience most enjoyable, they even took time to explain the fine print. Also they follow up with a phone call to make sure we were happy with our selection and satisfied. Thanks Nelson Mazda!!!!!👍🏼

DO NOT BUY A CAR FROM THIS PLACE. The salesman gave us a quote on a car with an approval from the bank. We went to get the money for a down payment and were told when we got there that the price they quoted was for the wrong car. They wanted more money for the down payment then what was quoted on paper. They admitted they made a mistake with submitting paperwork to the bank. Ryan Davis was the salesperson who took the information. His manager was very rude and was trying to switch numbers around. He showed us that the bank had approved the original amount but quickly changed the screen when I saw the number. Their motto NO GAMES is misleading. All they did was talk around the numbers. They wouldnt honor the original price.

I felt very comfortable while buying a vehicle here. Nothing forced or pushy. Daniel was amazing at explaining everything I had questions about and was very patient with me! This was the first time that I bought a brand new vehicle on my own and it was the best experience that I could’ve asked for. I will refer people to Nelson Mazda for the exceptional service and because…..Mazda’s. Thank you!

Very pleased with the repairs. The video showed me exactly what was going on. Everyone was very friendly and professional and the repairs were accomplished quickly.

I got a great deal on an even better car - working with both Ryan and Christian was a delight!

My salesperson Orlando House took very good care of my family and I. He was very informative and patient with us. He answered every question we had with great detail. I’m very glad I bought my car from this dealership! Thank you Orlando!

They are not trust worthy. They say they will do things they won’t do. They with hold valuable information until it is benefits them and don’t uphold agreement. Don’t do business with them there are to many solid options these days to do business with these clowns!!!

Sean Turner was a joy to work with. Personable, professional and very caring. I appreciated all his help!

Outstanding service department. I will continue to go back. Customer service is a 10/10 and they have a comfortable waiting room and they do their best to get you out as quickly as possible.

All the guys in service department and Liz in sales are awesome 😎 They go the extra mile to make sure your time there is very pleasant. Thanks everyone for all you do.

As someone who loathes buying cars, and equally hates going to dealerships...I can say this was a nice experience. There was none of the pressure selling or what do you want your payments to be? common talk. I appreiciate the straight forward approach at this dealership. I went knowing what I wanted to see, AND they found a car for me at a sister dealership and brought it over. Great Experience.

Courtesy shown, professional and friendly, ability to answer questions or obtain an answer, clear instructions given on vehicle operation — YAY, NELSON MAZDA MURFREESBORO!!

I have been purchasing with them since 2016. It has always been a pleasant experience. All of the staff are friendly and knowledgeable. I was able to complete most of the process online, which really saved a lot of time.

Great place to buy an automobile! Customer service is top notch! I would recommend Nelson Mazda to anyone looking to purchase a new car.

A couple months late writing this review, but I still believe one is necessary due to how great this dealership is. This was my first time buying a big girl car and I could not have appreciated more the genuine kindness and patience that the people at this place exhibited. After being exhausted by seemingly insincere, pushy salesmen at other dealerships, Mazda was truly a breathe of fresh air. I must give most of the main props to my Client Advisor, Gary, who made the experience feel like buying a car from a friend. After losing my car and home during the Nashville Tornado back in March, it was paramount that I felt as comfortable as possible while putting pieces back together, and Im so grateful that I found Gary, this dealership, and my wonderful Mazda CX5. Needless to say, HIGHLY recommend!!

Randy the General Manager is always a blast to visit and work with, I usually pick out the first vehicle he chooses for me when I tell him what Im looking for - Hes a great listener. My family has bought several vehicles from them, Mazda makes a great product too!

Purchased a certified used vehicle at a good price. The employees were friendly and helpful. They were quick to respond to any questions we had while shopping. We were able to complete most of the paperwork online which made for a quick experience at the dealership. I will use them again next time I am in the market for a car.

John, The salesman was very professional and knowledgeable in helping us purchase our vehicle.

Had an absolutely fantastic experience. Our questions and concerns were met efficiently, we didnt feel pressured, and it was overall a stress free experience! The vehicle we bought was perfect for our needs and in our budget. We worked with Connor and he was on top of everything we needed and made us feel comfortable and made sure we were on the same level. We would (and already have) recommend buying here to anyone!

I needed a vehicle after relocating to Tennessee last December. I sent an inquiry on the Mazda CX-3 in February. Sean Turner immediately got in touch with me. He helped me choose the best option on how to proceed. He was friendly, prompt, and honest. He went the extra mile—both literally and figuratively. He took me where I needed to go and delivered the vehicle home by request.The last snowstorm and the interstate paperwork delayed the process a bit, but its normally a lot faster under normal circumstances—just within a week or even 90 minutes as one of the reviewers has mentioned. Nonetheless, it was an easier experience than my previous auto buying experiences. No hassle, no haggle, and no pressure. It saved a lot of time and money and my sanity. I also appreciate the follow-ups during and after the purchase.I definitely recommend Nelson Mazda. The staff members there truly care about their customers.

Recently bought a used car for my daughter. Nelson Mazda had the car we were wanting at a very good price. Cristian Dorantes worked with us through the test drive and the sale. Excellent experience. No pressures and all my questions were covered.This is the second time weve bought from Nelson Mazda, the Cool Springs location first. Exactly the same experience from both. Courteous, no pressure service from the sales staff and only one person to work with.If you need car service, I can also recommend them highly. We had service done at the Cool Springs location several times. Always completed quickly and well satisfied with the check in/out process.Will definitely be going back when we need another vehicle.God bless you all and keep up the great work.

My work takes me into many car dealerships. This one consistently has a unique & pleasant atmosphere & positive helpful Team working there.

I couldnt have asked for a better deal than the one presented. The Service Department is professional and fun. Sean is an outstanding Sales Representative. Everyone looks like they really enjoy their jobs and serving the neighborhood.

I live in Birmingham, and found the car I wanted on your website. I contacted a salesman, Tom C., and told him what I had to trade. We negotiated a deal via telephone. The next day I drove to Nashville, signed the paperwork, and drove my Mazda 6 home. Our agreement stood as negotiated.

Weve been looking for a Mazda 3 Hatchback for a while now. We test drove one a while back and loved it, we just couldnt find one for a good price.Mr John Pate was one of the salespersons I talked to earlier in the month and he said he didnt have any at the time but would call me if anything changed, true to his word he sent me a text as soon as one came off the truck. We talked pricing and rebates we qualified for, I asked him to hold the vehicle and we would make the 90 minute drive and sure enough it was sitting at the front of the dealership when we arrived.Mr. Pate was friendly, and didnt try to squeeze anything out of us.We were very pleased with our trip today and we drove home a 2021 Mazda3.Its a Beautiful car, were really happy with the service we received and the price we paid and the rate we got.5 star experience across the board.

We have not bought a brand new car in 17 years and were really dreading the whole process. Either things have changed a whole lot ( which I dont think they have) or Nelson at Murfreesboro are really exceptional. Our salesman Connor is a very impressive young man. He is knowledgable, honest and made our experience a whole lot more enjoyable that we ever thought possible. This no haggle dealership takes pride in their business and their team. It was very nice that the manager did not have to get involved- nor did anyone else for that matter. One stop shopping!

Great service and experience. The dealership is 2+ hours away and before I make the trip, Katherine sent me a thorough video of the vehicle pointing out anything she noticed as if she were buying it. After making the trip and upon inspection noticed what I thought was an issue, however after thorough vetting by several others at the dealership, it was by design and not an issue at all. While all this was going on, Zach overheard me ask if the windshield had been replaced, made a call and got the answer before Katherine has the chance to ask him, thats service! Highly recommend, theyll make it right and wont sell you anything that doesnt meet their standard.

Connor provided a great car shopping experience! He treated me like family! Understood my needs, patient, kind, knowledgeable, and helpful! Ask for Connor, you won’t be disappointed!

Great cay buying experience- I will be back when needing another vehicle. Great service and professionalism

Every aspect of my experience was exceptional. From one person to deal with throughout the entire process to Chad Custer personally greeting me and thanking me for my business. There was absolutely no pressure and I felt educated about my purchase. I will refer everyone I know to Chad and his professional team of consultants at Nelson Mazda

Such a great experience in buying my first car. Conner the salesman was very knowledgeable about the brand and answered any questions I had. Really like the Mazda brand you get alot of nice features for a affordable ride. Thanks for great service and great cars.

Liz Roche was exceptional: very knowledgeable, very professional, extremely efficient and a lot of fun to spend time with!! Everyone at the dealership was very friendly and there was no doubt they were glad we were there. We live in South Carolina and were up visiting our son at MTSU and found exactly what we were looking for at a good price. We also appreciated the Christian music playing and the values that Nelson Mazda believe in. A truly great experience with a wonderful salesperson in Liz!!!! God bless you all...

Ryan - informative, courteous, very patient, determined to make me feel comfortable. Laid back personality.

Very clean facility. Extremely helpful. My wife and I purchased a vehicle from this Mazda. Our sales agent Mr. Sean Turner was excellent. He even personally drove us to our destination to make sure we made it on time. Thats above and beyond. We definitely recommend this dealership. Oh, and the coffee here is better than Dunkin Donuts

I purchased a used (2019) Mazda from Nelson @ Murfreesboro and had a pleasant experience with the entire process. Super nice not pushy sales. I would refer this location . I even get free car washes . Go to Nelson Mazda !!!Oh and my sales lady Katherine was super helpful and patient

Im treated like family there. I always enjoy the service they give me.

From start to finish it was a courteous and professional experience!

Ryan and Courtney made this process effortless even when I made it difficult. I love my Mazda 3!!

My wife and I were given the opportunity to work with Josh Hernandez.He went above and beyond to help us find the car best suited for us and our needs. He gave us options and really went out of his way to make sure we understood our options before committing to our choice, taking any pressure off of our need for a vehicle.He really helped us find a vehicle we love at a price we could afford. Now, months later Josh still checks in on us and keeping us updated on any information we need or answers to any questions we might have.

This was the best car buying experience I’ve ever had. My saleslady, Katherine, was awesome. She allowed me to take my time and walked me through the entire process. She treated me as a friend. I will definitely make my next vehicle purchase at Nelson Mazda, Murfreesboro .

I wish I could give this dealership and specifically Gary DeMarco 20 stars! I visited the dealership and found the vehicle I have been eyeing up for almost a month. Even though I had an appointment on a Thursday I visited The dealership on a Tuesday just because I could not wait. Even though I knew I probably wouldn’t be able to speak to anyone until my appointment Gary walked out and spent as much time as I needed and we actually close the deal on Tuesday night. He was super knowledgeable shared information with me about the vehicle even took his personal time and stayed after hours so I could purchase a vehicle that evening. I was and still am super impressed and excited about the purchase and my experience. The company as a Christian-based company The experience was not pushy they helped me out so so much. Gary’s team was also very professional. Again, if I could give them 20 stars or more I would. They’ve given me comfort knowing that I can call or drop by at any time and ask questions. Great customer service clean business knowledgeable professional And they really make you feel like family. Thank you Gary and thank you Nelson Mazda team

Professional service from start to finish!

Update 5 July 2021 - General Manager contacted me shortly after leaving the previous review and appropriately addressed my issues in a timely manner. I am updating my review to 3/5.Absolutely unacceptable experience purchasing a used vehicle from this dealership! I never write reviews but this one has to be done. Contacted dealership the morning of May 18th 2021 and ended up paying a $1000 deposit over the phone to secure the car; we live over 2.5hrs away so once all the formalities were complete I was assured that the car had been through the service shop and was ready to go. 3-4 hours later we arrive at the dealership and the car is basically undrivable- misfiring so badly I wasnt sure we were going to make it back from the test drive. They make us wait another 3 hrs to replace spark plugs and wires, also the alignment was horrible (which they did fix while we were waiting) and the tires were worn uneven and dry rotted. After I got home I then realized they sold me a car in the middle of summer with a leaky AC service port and low on refrigerant. They then take over a month to get the paperwork out so I could get a tag for the car so I end up not being able to even drive the car (called week prior and was assured I would get another temp tag but that never happened). To top it all off and this is the reason I am writing this review, they screwed up the taxes on the loan application - send my bank a check for the amount charged written to my local tag office in AL which its no surprise is the wrong amount. My DMV tells me they cannot process the overpayment so I write a personal check instead thinking it would be easy to sort out with the dealership later....WRONG! Now they are holding over $200 hostage telling me to go back to my DMV to ask for refund/payout on a tag I already purchased over a week ago with my own money?! Who in their right mind would even think for a second that would be worth the time waiting in line to get a stupid look from whichever DMV person I would run into over there?? Absolutely ridiculous experience from a Mazda dealership! 0 STARS!

I was pleased by everything at Nelson Mazda. Sean Turner is an exceptional representative to the Nelson Mazda family. He was customer driven and a real chill gent to converse with! They are salary paid employees and have no commission to pursue. So you will have a representative that is looking to what YOU are wanting in a car! Pertaining to my trade in and purchase, he was a go-getter and fulfilled all of my needs and inquiries. It was the very least stressful time Ive had purchasing an automobile. If you dont want the hassle of seeing several people for a purchase and want one representative to do business with and get the car you want, look no where else but Nelson Mazda!

First of all the transparency and honesty was incredible, out of this world. The car market right now is very difficult in terms of finding the car you want/need and the unbelievable markups that are out there (5K, 10K, 20K in TN). I needed to upgrade my vehicle so I could fit my growing family and was hearing that people were paying those high markups around the state with other brands. Car dealers ferociously taking advantage of customers.. BUT NOT Nelson Mazda! where I felt true values of honesty and integrity seem to be the norm. I didnt know what to expect given how the market is right now. I was totally surprised and blown away as I got a very good price for a signature CX9 that me and my family are very happy with. No markups no surprises everything very straight forward, fast and easy as agreed remotely. My trade in was very well valued and was offered top dollars for it. Thank you for holding to your values and not giving in due to how the market is right now. John Pate did an excepcional job as the salesperson. No pushing and ready to answer my questions. I was in and out of meetings that day and texting was my best way of communication and he was giving me the information I requested via text and e-mail which is something other places dont do and I appreciate very much. The purchasing transaction also was flawless. Josh Hernandez did an outstanding job with explaining me everything about the car and with the set up of the app and answering all my questions about the car at the end. Kudos for modern, 21st century honest, simple and transparent car purchasing experience. Loved it, best car buying experience Ive had. Super happy and very appreciative for the service your team provided.

I am a car enthusiast. I own some of the best cars our there. Mazda is a thrilling, safe and fun car to drive either in the city or a long trip. I own several Mazda vehicles. We have chosen them over cars that cost more than double and offer so much more in drivability, cost of operation and looks! Hard to compare an expensive Audi to a CX9. I know. I have a Cx9 and would not trade it for an expensive Volvo or Audi. Just check out the comparisons. So, not to be long winded, I pray Ive shared our enthusiasm and values accurately. Mazda all the way except I may not sell my XJ50 Jaguar!The level of personal care. The team makes it effortless to trade, finance and take delivery. They take pristine cave of my wife!! I love that. Randy and Sean have created the perfect car buying experience. We love our Mazda’s!

Great experience!Liz!She was very knowledgeable about your products. She was patient with our questions, no question was too small or big. Liz was honest with us. We drove 2 or 3 cars. One vehicle was in a little better shape than the other, she didnt hesitate to let us know the differences. She had a few small dings repaired to make us very happy with our purchase.In our opinion, she is a great asset to your dealership. We would recommend Nelson Mazda because of her.Thank you Liz!

Great Service staff that truly acts on behalf of the customer.

We had the best experience at Neldon Mazda Murfreesboro, shopping for our sons first car. Carson work to helped us find the right car. I appreciate the low stress no pressure environment.If you are in the market for a car definitely outreach to Carson at Nelson Mazda Murfreesboro.

Very good experience with Nelson Mazda Murfreesboro, especially with Aidan DeKesthler and Cristian Dorantes. The process of the purchase was very fast and with the price which we wanted. For the same model of Mazda the price in Nelson Mazda Brentwood was higher aprox. 1,5 K. Thanks again!

Visited this location for a synthetic oil change and serpentine belt. Lonnie’s customer service truly went above and beyond my expectations. Wonderful old school customer service in a beautiful elite facility!

Worst experience ever! Bought a car in the winter and never turn on the A/C . When it started getting hot found out the condenser was broken😱.. called them and they wanna charge me to get it fixed.. terrible terrible terrible. Poor customer service. Would never do business with them ever.

My client advisor, Kerry Simmons, was great! He made the whole process easy. Super knowledgeable. Super friendly. No high pressure. From test drive, to explaining the financing, to paperwork. It was the smoothest, easiest car purchase I’ve ever made!

Team was well integrated and informed. Every transaction has its speed bumps and all were responsively and satisfactorily addressed. I particularly like the straightforward mutually fair pricing policy. My compliments to all.

Nelson Mazda definitely a 5 star rating, friendly staff, friendly service....keep up the great job yall.

This was the best car buying experience I’ve ever had. John was very knowledgeable and helpful.

Website showed great inventory. Staff very pleasant. Location clean and everyone was properly social distancing. Transaction was easy. I look forward to doing business with this team for many years to come.

I drove 9 hours from Ohio to Murfreesboro to pick up my dream car, a 2009 Mazda MAZDASPEED3. My salesman, Josh, was very honest, straightforward, and helped to ease my fears of buying an older car out of state. I vetted the car for three weeks over the phone to be CERTAIN that this was the right one. Josh sent me lots of videos and was very patient answering my MANY questions even though I wasn’t buying a high sticker price vehicle.As a young car buyer, being treated with respect and not being talked down to as if I can’t afford the vehicle I’m looking at was a very refreshing feeling. I had called many dealerships previously during my search and they all left me not wanting to give them my business.The car was to be sold as is, but it was missing a wheel. I shared my concern with Josh that driving the 500 miles home on a spare would be very dangerous and they hooked me up with a set of great looking wheels from a 2013 MAZDASPEED3.I think it is worth noting that your salesman at Nelson Mazda takes you through the whole buying process so you don’t get juggled around to different people. That is not something I have ever seen at my local dealerships.I was also very surprised that they even offered me a warranty for a 2009 with 77k miles, so that added another level of peace of mind. I have had the car for over two weeks. I drove it around quite a bit before putting it away for the winter. Everything is looking amazing so far. I feel that I made the right choice and I am super happy with my experience!

Christian and his team were very attentive to my needs throughout the buying process. He sent me a video showing the Miata, and also answered all my questions in a timely manner. All in all it was a great experience.

Went to Cool Springs Nelson and looked at a car that I did not buy.. I liked the business model enough to shop their On line and found the right truck. It was at the Murfreesboro store. My salesman Daniel did everything with Covid and my time in mind.. I bought the truck with a broken windshield and that was fixed at my house.. they have a great thing going on

Im just gonna go ahead and thank Zach Puckett for getting me in so quickly and finding me a loaner late in the day when the A/C went out on my mx-5. Also for dealing with my questions as Im a auto tech elsewhere and I know we are a pain. Also good job to the tech Jerry Barnes for diagnosing and fixing it quickly and providing a thorough video inspection. I appreciate it you gave me the service I expected buying a newer low mileage car. Appreciate it.

Amazing experience, I never even thought about owning a Mazda, I was introduced and fell in love!!

MAZDA IS AWESOME!Everyone from Randy to Adam to Josh - and Lonny - I love you guys - you make your customers feel welcome and comfortable! Dealing with buying a car, that can at times, be overwhelming, is made easy at Mazda! - I am a Mazda owner for life - thanks for all you do!Trust me - GO TO MAZDA AT MURFREESBORO! Great Team!

Best car buying experience of my life. No hassles, upfront with trade in value, and have called to check in multiple times. Makes me wish I wouldve found them when I was car shopping for my wife back in September.

Daniel was great to work with. Very kind and patient as I debated on what I wanted and changed my mind a few times! Quick to reply to text messages and a great communicator! Buying my car was a nice experience at Nelson Mazda.

Great vehicle purchasing experience with excellent personnel. Very pleased.

I enjoyed buying my car from Nelson Mazda Murfreesboro. I had been looking for a few weeks after doing months of research and found my CX-5 online. I made an appointment with Connor Anderson and went for a test drive, fell in love with the car and bought it immediately, the entire process was about 90 minutes. It was the easiest car purchase I have ever made. Connor has been great to work with and the One Person/No Haggle/No Pressure philosophy works well for me. After all my internet searching I felt that I was paying a fair price for the vehicle and that I was given a fair value trade-in too. I will continue my relationship with Nelson Mazda for vehicle service and have high hopes the Service Department can live up to high bar that has been set. I would buy from Nelson Mazda again and have already encouraged car-shopping friends to check them out.

Very nice staff! If you go there! Ask for Liz Roche! Super sweet and thoughtful young lady! Happy customer here!

I’m very happy of my last purchase from Nelson Mazda Murfreesboro. The service was fast, neat and impeccable and Connor was very nice and professional. My younger brother is definitely going to him for his next car too. Actually, I’m going to be there sometimes next week to have my brakes checks.With Nelson Mazda, you never fail son 👍🏾✌🏾

Great vehicle!Excellent value for the price. Just what I wanted.Car could have been cleaner on the inside and better waxed outside.Otherwise, great experience -THANKS CONNOR!

I came in for 30K service. They found a thorn in the sidewall of my tire with a slow leak and since all 4 were showing definite signs of needing to be replaced, Lonnie (my favorite service guy of all time!) fixed me up with new tires for what I considered a good price.As usual, the inspection and work done on my car by your technicians was great. I still wish I didnt have to drive to Murfreesboro, but I would not take my car anywhere else. Always great service and at my age, this may be the last car I buy, so I appreciate the care and feeling of being treated like family.I also appreciated the cleaning efforts and masks worn due to COVID. I waited for my car and felt very safe.Thanks again for all you do for me. See you in another 5K or 6 months, whichever comes first!

Had a buddy of mine go and wanted to test drive a car before purchasing it, but they didn’t let him test drive because they profiled him and denied it. He went out to another dealership who didn’t judge him and he bought it from them. Honesty disgusting that they would treat people like that

Their dealership personnel is amazing. We have bought several vehicles from them and have been happy with their products. We have gotten to know a few of their staff and we cannot say enough good things about them. We have not had any bad experiences with their products. Mazdas are great cars

We literally just left this dealership for the 3 time. Each time with the intention on buying a car. Each time they look at us and we never got helped! We are on our way to another dealership and will NEVER be back!

Nelson Mazda in Murfreesboro has the best customer service. You are like family and not a customer. My experience with Randy (GM) is precedent. Hes very patient, helpful, transparent and caring. My car needs a lot of work and even though its more there than other competitors I know Randy has my back. Jacob who was my service advisor and hes very knowledgeable about cars and he was very honest. Hes also caring and professional. I will always bring my car there and tell others.

My wife and I expected it would take a few hours to make the purchase of a car for our family. But power Mazda salesman, Kerry, Nelson Mazda Murfreesboro location made the process of super easy and as quick as possible! Not knowing if we would even be able to find a Mazda 6 with the specifications we desired, Kerry found the perfect fit. We felt comfortable and welcomed during our entire visit and left very pleased. Kerry and Nelson Mazda are highly recommended!

Ive had some issues with the Cool Springs location of Nelson Mazda in the past so my expectations for this one were already pretty low. In spite of that, they still managed to provide a disappointing experience for what should have been a rather simple purchase.At the end of the day theyre just another dealership. It doesnt matter how much they talk about being different, how much they care about their customers, or how easy their process is supposed to be -- their real goal is to just tell you whatever lie they think you want to hear.They say something will only take an hour? At least double that. Have a question or concern about something? Good luck getting in contact with someone that will even listen, much less help.The service department seems much better at this location at least so thats worth mentioning.

Polite and professional interactions every step of the way. Purchasing a car over the web was a new experience. Being able to take my time to read the paperwork and not be rushed into a major purchase was a very positive experience and I will consider doing it in the future.

Buying a car is a stressful situation. Everyone (Carson, Conner, Chad) was helpful, patient and no stress.

My car could no longer be fixed and we were forced to get a new car pretty quick. I cant recommend Nelson Mazda enough!! We were interested in a vehicle online and Josh Hernandez reached out right away. He never pressured us and he was extremely patient while we figured out which vehicle was right for us. When we finally decided, Josh explained everything to us and was so thorough while getting the paperwork and everything ready. Josh, we will be coming back and using your services again! Nelson Mazda, you really are doing something right with your sales associates.