Pharmacy opens at 8:00am. Tried to pickup some prescriptions at 8:45. They wouldnt let me because they are only giving covid vaccines between 8 and 9. THERE WASNT ANYONE THERE GETTING A COVID VACCINE!!!! Usually very happy with the pharmacy at this Kroger. Not anymore!

I placed an online order. Products picked like I would have done, packed well in bags and placed in trunk all at no extra charge.

Not sure how the management of this Kroger has ignored the smell of rotten produce throughout the store all summer but this location smells very unkept. The family trips to the store the past few times has involved a topic of hoping we dont stumble into the wrong kroger, this being the one. I recommend the kroger on Memorial blvd for a while until someone with some say in the matter realizes whats going on.

This our “go-to” store for most of the groceries my family and I buy. We’ve been shopping here about twice a week for the last 2 years and have yet to have a bad experience.Their prices are consistent and their selections on items such as produce, meats, and wines are great. They have a good deli with plenty of selections, and they have a Starbucks inside as well. What more could a person ask for!

After snowing and sleeting for several days there is icy build up on the sidewalks. I was trying to slowly inch up a ramp near Krogers when Eric ( employee at Kroger) noticed me trying to keep from falling and came over and took my arm and helped me get on the store dry pavement. As if this was not enough he told me when I came back to knock on the door where the employees work that does pickup and he would come out and help me get back down the ramp and he did. Its definitely employees like Eric that makes a person loyal to a company or a brand. I was truly impressed with this young man and his character.

Coming in and saw an older woman who dropped some eggs and was trying to salvage what was left. Told her Id get some more for her she demurred but I went in to customer service and quickly explained and they sent someone outside while I got more eggs (organic on sale). They met me as I breezed past and I met a very nice customer service person on the way out who went outside to ask the lady to wait...tada eggs for u. Glad to be respectful and helpful during these times.

Best cheese shop in town but thats the only thing about the store thats good 🤷‍♀️🥴 I used to love this store until I started working for them . Highly dont recommend the Deli, management is very rude and Ive seen them leave meat out for over 3 hours at a time 😷 Definitely always check the dates as well .

This Kroger is terrible. Nearly all of the staff I saw today did not wear a mask and it’s abhorrent that they would be allowed to do this. More customers were actually wearing their masks. I personally have asthma but still have to wear my mask at work, and they should too.

Employees helping customers is what keeps loyalty. Keep up the great service. See yall soon again.

GREAT CUSTOMER SERVICEMs. Dionne of (CUSTOMER SERVICE)Also Great Cashier ServiceMr. Benit (Cashier)

I have used the ClickList ordering here for the past 5 months or so. I have a constant issue of getting home and having paid for one item and received another. Here, I paid for Daisy cottage cheese and received Kroger cottage cheese. It isnt listed as a substitution and I wasnt made aware of it. When I call to tell them they just want me to drive back over there and get the correct item. Im not paying a service fee to make two trips and your over charging me for something I didnt receive! This is not right!

Kroger on Old Fort Pkwy has been my go-to store for the last 4 years, but not after today. Between the complete (illogical) rearrangement of nearly the entire store with incorrect/confusing aisle signs, out-of-stock items, and the lack of helpful employees, I will be transferring my meds and only shopping at the Kroger on Veterans Pkwy. Best of luck, Old Fort!

Great delivery service! They were quick and had everything I needed. I’ll definitely be using them often!

They never have the shelf stocked with the items the have listed on the tag and I have asked a few employees for help and they have no knowledge of what Im asking for example I was looking for a certain bread item in the bakery I did not see it I asked the lady who worked the bakery and she said she doesnt know she aint heard of it and then tried to say it was a walmart brand but my picture I showed her of the item specifically said kroger brand wow it seems like they need help by not keeping their shelf stocked and employees need to be retrained.

Be nice if they were actually open 24 hours like they state they are.

WHAT AN AMAZING VERY CLEAN STOREWOW!!!!WOW!!!!WOW!!!!This Kroger Is Beautiful and VERY CLEANTHROUGH and THROUGH....

I waited in front of deli 5 minutes watching 3 employees ignore me!!!! Went to publix and got waited on immediately. Will try to shop at publix more often. Bad customer service at Krogers!

When I tell you all this Krogers is something. Do not waste your time ordering from clicklist at this loacation. Several times when I have ordered they have changed my pick up time to the next day, and then when I come it still takes 35 mintues or more to bring my food out. But today was the last straw when one of the kids who works there came to my husands car and got smart and was talking very disrespectful! And then when I asked for a manager they hung up on me. Those kids back there are horrible. So whatever you do just shop somewhere else. Today was it for me!

Excellent Customer Service 100%

The manager at this location is extremely rude and will walk away from you when asked questions.

I hate I went to this location April 23, 2020. Most of the Kroger employees were not wearing gloves or masks and 90% of the customers were definitely not! The cashier who checked me out had no gloves and no mask. There was nothing between me and her except for my mask and gloves. What is the manager of this store thinking? Not a safe place to visit right now.

Very helpful and friendly ladys in the bakery. Have no complaints they went all out to get me the Edible image cake I wanted. Great people. Thank you ladys for an awesome job it turned out great.Lisa Anderson

The nurse practitioner is the best! Most down to earth and friendly person Ive met since I moved here a year ago! Very knowledgeable....asked all the right questions....GREAT WITH KIDS!!! I wasnt too happy about having to take my child to a clinic but her genuineness about serving/helping/healing people made me forget about that!!!! Dont go anywhere else!! Thanks!

ENFORCE THE MASK RULES!!! I’m in the place right now and not a single employee is dealing with the walking plague rats wandering around with no masks on. Step up, people! Inexcusable.

Courtesy clerks need to be taught how to bag groceries. Bananas do not go in a bag with can goods and in the bottom of your cart with everything piled on top. And this store is always out of items there should be plenty of and no filling the shelves when their is items in the back.

Robert went above and beyond, helping me find some Bailey’s creamer (that was not out in the cooler for some reason).

Store is nice n clean. Found everything I needed. Cashier was extremely sweet. She was the best part of my day. Thanks!

Decent place to shop

I love this place for grocery shopping. There is a wide variety and the store is always tidy. The deli staff is extremely helpful and friendly. Also, there is always samples!

I like the store, I love MOST of the staff. HOWEVER....if I go in this store ONE MORE TIME and the Kroger Lactose Free Milk is not in the cooler (but they have some in the back), I am going to scream! That is so frustrating because my time in the grocery store is timed. Im on a strict schedule, and I dont have time to first, find someone, then wait for them to get items that should be available in the cooler!

This Kroger is closed on Saturday night, May 2, and it is 7:10 pm. All other Kroger’s in the area are open until 9pm, plus there are no signs on the door or anywhere else noting this. I understand we are living in trying times, but please at least put signs up!

As soon as I walked in the door there is a foul odor. Im familiar with this and know that it is due to the meat machines not being cleaned properly. You usually dont have this at Kroger though. Im really surprised. Clean the place up!

How is it possible you dont have your hours updated 7 months after corona started.

I dont know why I continue to shop at this store. I guess mainly for convenience. They are out of the sale products constantly, I have to bag my own groceries every time, and the checkout lines are always long. Their management needs some major work.

Actually used a cashier tonight to keep people in jobs not just check out lanes....Two bagging girls were standing at the check. Out lanes next to mine just having a nice time chatting while I bagged my own Groceries.... I told them, good luck. Keeping a job by performing like that... The clerk actually apologized to me and seemed really emberrassed that the two girls werent doing their job

Love Krogers and this Krogers is fantastic. We live in Mcminnville and our Krogers is nice but the bigger stores in bigger cities carry stuff our small store doesnt. Love the fuel points.

The only thing I couldnt get was my lunch meat. But that isnt a big deal. The gentleman in produce, was so nice he went all the way in the back to get me what I needed. Love me some Krogers people.

We Always have a good shopping experience at Kroger. Usually there is someone close by if I cannot locate something on my list. Prices are reasonable, selection is good, and deli smells great. Several stores around me, but, my family has its favorite, because we know where everything is. Different stores have different layouts. Also we know most of the folks by now. And we get gas there too, with the points on our Kroger discount card.

Nice clean store and 99 percent of the staff are nice. Just make sure you ask for permission before unloading your cart onto a cashiers conveyor. Evidently if their light is on, it does not mean they are open and you will get told off.

Were from Clarksville but man is this Kroger amazing. A crazy selection of things all over. It is spacious and well designed. Plus 24 hours it is insane. Going back tomorrow when the cheese people are there to sample and expand our cheesy horizons.

Great store. Always have what Im looking for. Personable cashiers and a good range of products and prices!

Kroger is a great store to do your groceries shopping. They have fresh produce, Butcher in the meat department and also sells seafood. There customer services is excellent, cashiers are very polite and helpful. I would highly recommend this store. kroger keep up the terrfic job yall are doing.

Very clean and had good selections. Employees were knowledgeable and friendly. The produce section very fresh!

I tend to have to go to other stores to complete my shopping list when I stop at this Kroger. I prefer the one on South Church St because I only have to make 1 trip.

An excellent place to shop! A huge selection, great prices, and a very helpful staff. I recommend this location to everyone.

I always see my Facebook friends talking about how great Kroger but since we dont have any in Maryland I was kinda excited to check this one out while visiting my son in TN. The store is really large and laid out very nicely and I love that they have a Starbucks cafe inside. Hubby and I were just there for coffee and some snacks for our hotel room but once we started looking around we couldnt stop. They had samples of the most delicious pickles I had ever tried - McClures was the name and right by the pickles they had samples of Sharp Cheddar from New Zealand, needless to say, after sampling and walking on to check out other things we ended up circling back and buying 1 of each (we polished both off by the time we left TN 3 days later and now Im going nuts trying to find those pickles in the Baltimore area). On 2 of the days we stopped by they had some sort of Rib Fest going on out front with employees manning grills that smelled heavenly, talk about great marketing. If anyone from Kroger is reading this I plead with you, please bring your stores to Baltimore.

Huge Kroger from what I am used to.Very nice setup, very nice, caring and helpful employees.However, nine out of 10 times the produce is moldy. It was the same where I used to live.So, I shop for everything but produce at Kroger. For produce, I go to Publix.

The shelves were in need of product. Not the usual standard of Krogers. I do like the layout.. not super store confusion.

Ive lived in Murfreesboro since June of 2018. I didnt even know this Kroger was there for a while. Hard to see from the road. Good size store.

Would prefer more self check out or limit some self checkouts for 15 items or less and no alcohol or tobacco to slow down convenience shoppers

The lack the customer service that you get at a place like publix. Im handing cap walk with a bad limp and no offer to help me to the car. Hazel went down hill since a guy named Nathan took over as store management. Id dose not reflect the the customer base on this side of town. Unfortunately we live so close the location is more convenient.

I have shopped at this Kroger location for 16 years. Ive spent an estimated, $124,000.00 on groceries at this location in the last 16 years. Never again!! I sent my son in with a check to pick up some items today. Something Ive done dozens of times before. They wouldnt take the check. I had to leave work, go to the store and show my ID so they would take the check. Today is the first time theyve refused to take a check from my son. The manager, Michelle Hageogans, is arrogant, dismissive and is the main reason Ill never shop a Kroger grocery store again.

This Krogers has lost a customer. Cashier was nice but new. After four times charging my card a manager was called. This lady again could not get the purchase to go through with 10$ cash back. This mgr phoned a supervisor who stated I cant get cash back on my transaction because its not allowed! I get cash back all the time! The mgr would not even listen to her cashier telling her the previous customer had the same problem. I felt bad for the cashier, the lady in line waiting, and for wasting an hour in a store that doesnt know anything about credit transactions much less people skills.

They have the BEST Organic & Vegetarian selection out of ALL the Krogers Ive been to here in Middle TN! PLUS, the staff are always friendly & courteous! THANK YOU

Its a super Kroger so if youre looking for selection this one has it all. Pharmacy, gas station, and everything else you need. Yes they have a nice selection of wine and beer as well.

Kroger is terrific they have great produce actually they have awesome produce in always good service

Kroger should not sell the 123 reward card. I can see I was trying to get money out of the account but its rediclous to have to have the card to load money to the card/account. What if I have one from my kid on a budget and they are away and needed more funds in the account? This is a waste. Will close out the 123 reward card.

Very nice and clean. Store associate very helpful and thoughtful.

Always have flash veritable fruits and vegetables nice and clean.

Good store. Employees are mostly nice. Prices are reasonable.

I was able to find everything I needed, the staff was very helpful and the store was clean.

The one on Church street is newer and has better selections.

I shop here a lot. Not much to review. Good store.

Descent organic section, but still needs to be improved. Nice staff!

Love this Kroger. I get all my prescriptions filled with just one stop.

Very nice store. Great food and clean

Good service!

I was in the store in the morning and they had no registers open even though it was 9 a.m. So I went through the self check out. I was purchasing a large expensive cupcake that had a wrinkled barcode. I advise the young man at the self check out kiosk that it would not scan and he said yes it will. and proceeded to take it and I said dont dump it upside-down. And he said dont assume I was going to and threw it back at me and stomped off. I was furious. He was old enough to know better.

The fridge part was cold but over all great store

This grocery store is fine. The produce looks great, and it is clean. Not sure what everyone else is going on about.

I finally found a specific gluten free product I have been searching.

I absolutely hate shopping here. The fresh food is never well-stocked, no matter the time of day or time of week. Its a huge pain to get to the store and only end up being able to buy half of what you need. After months of this, Im done. Time to stick to Publix or make the drive across town to a different Kroger. So disappointing.

This is one of my favorite Krogers the customer service is great!

The number one reason I am rating this Krogers at 3 stars is because of bagging. Otherwise I have no issue with this store. But seriously, the employees bagging groceries need to go back to training. This includes cashiers and anyone else who lays hands on customers groceries to put in bags. And they need to know how to bag groceries in the customers purchased bags that they have encouraged people to buy! But even in regard to plastic bags there are problems. Either bags are overweight, under used, specialty bags for frozen or refrigerated items ignored, or things are just plain packed wrong with chemical items next to meat and with heavy items placed on top of fruit, vegetables, or even bread. I try to correct things as I see it happening but many times I am unable to catch it in the middle of transacting, moving things out of the buggy, coupons, rewards card etc. My main point is a customer has to trust the person(s) bagging their groceries - that the bagger cares and knows what they are doing and wants to see them get these valuable groceries home safe and sound. Certainly speed is good but not at the expense of ruining groceries. Make an effort to treat people and their groceries as you would like yourself and your groceries treated. No one wants to arrive home and find their hard earned dollars and time wasted on squashed bananas and melted ice cream (which melted because it was bagged next to hot rotisserie chicken).

KrogerI am not one of your team members, my son is, or would have continued to be if it hadn’t been for the luck of the draw. My son started working for the Kroger on Old Fort Parkway months ago, he was hired to work in the deli. After a couple weeks in the deli he was transferred to the bakery. He was excited to work for Kroger, and felt that he was going to stay there until he graduated from college, he’s a freshman at MTSU. It started to become a problem when he was put on nights in the bakery, with no training. One evening he was asked to write on a cake, even though he told the woman he could not she insisted. It was the beginning of the decline in his morale. The bakery manager would give him lists of what needed to get done in his 5 hour shift. He struggled to finish the list within 4 hours and have an hour to clean. His availability was 20 hours a week, enough money for gas and car payment but give him enough time for homework and studying. It is quite possible that the list could have finished within the time allotted however my son did not understand how. Instead of training him on how to finish the task he was occasionally paired with another worker. He was told that he had to have supervision to finish his tasks. Was it that or did it take 2 people to finish? He was then moved back to the deli.He was pulled into the manager’s office for a “disciplinary meeting.” He was supposed to have a union rep but that turned out to be the bakery manager and his “meeting” turned into a bullying session from 3 women. Not once in the meeting was he told how to improve himself, he was just told what was wrong with him. Still he came home and wanted to become a “model employee” his words believe it or not. He went to work the next day only to discover that he was scheduled for a time that he was unavailable, not on the online schedule, just on paper. This appeared to be another reason for him to be disciplined when he did not show up for the Friday shift. He has now given his two week notice.What I don’t understand is how a company can condone a manager, taking an 18 year old and breaking him down. It would have been great if they had built him back up after but that did not happen. There was no feedback on how to improve his efficiency or work on his attitude all areas he agreed that he needed to work on. I will have Kyle reach out to the Union due to his lack of representation at the “meeting” and submit a formal complaint with your hotline.

Great prices and I got my FREE Friday drink today.

Great kitchen selection and food. The take and cook frozen bin can offer multiple options for dinner without buying boxed dinners with a good selection.

Great cheese selection, loving the sushi bar where you can sit and eat in the store.

Love Kroger! The only down side is sometimes they dont have the prices of items posted. I am a very cost conscious shopper, and I wanted the 85/15 ground sirloin 1 pound package, and there was a whole row, but no price posted, the row above was the 80/20 and no price on it either. I also saw a whole table of hand soap with no price. This happens often. Another down side is they hardly ever have newer items, like I wanted those seasoned wrap papers they advertise on TV but they did not have them. I love the salted caramel mocha coffee creamer, and asked the dairy manager to order it, and he did, once! One more thing, a LOT of items are MUCH cheaper at Wal-Mart. Such as those breakfast bowls, my husband loves them, they are $2.49 each at Kroger, and $2.00 at Wal-Mart, quite the difference! Those Edwards pies are $7.99 at Kroger, and just $ 4.97 at Wal-Mart, again, quite the difference. I could list a lot more examples, but.... For the most part Kroger is my favorite store!!

It was cool, like always. My favorite Kroger although I leave right up the street the new one on Veterans.

Everybody at chevkout gor a mised up attitude....guesd what!?me 2...fukem!

Always have what Im looking for. And always open.

Nice clean Kroger. Lots of organic choices. Theres also a Starbucks there.

Really clean, well kept, fantastic deli deals for Kroger card carriers.

I generally do my best to focus on the positive & only share positive experiences & positive customer service experiences but I promised this unapologetic individual that I would be sure everyone I know hears about their unreasonable behavior & I always keep my promises!! I have been an avid supporter of Kroger & I will continue to support the company as a whole but will NEVER again enter the store located at 2449 Old Fort Pkwy, Murfreesboro, TN 37128. My sweet Daddy has been a type 1 diabetic since childhood. He has a machine that tests his blood sugar & uses needles. He has been purchasing the needles at Kroger because they are a better quality & do not hurt as badly. He goes in tonight to purchase the needles & is told they can’t sell them to him. WHAT?!? He says yes you can, I always buy them here. Do you know why they can’t sell them to him? Because she doesn’t feel comfortable selling them to him?!? WHAT?!! They are needles for a machine, a machine that HE WAS HOLDING in his hand along with his insulin. This is the kindest, most beautiful man in the entire world. He has never done an illegal drug a day in his life. He’s Papa for pity’s sake! He looks like the kindest Daddy on Earth because he is! He looks like the sweetest Papa on Earth because he is! I saw him tonight in his pressed khaki pants, his winter shirt, his vest, his hat and his walking stick. Why does he have a walking stick? Because he only has two freaking toes as a result of this costly disease. There are so many things I will never understand and this kind of idiocy is one of them. She couldn’t answer why she didn’t feel comfortable other than she just didn’t. He left the store hurt & humiliated & that is what makes me cry. My Mama goes in to explain the situation & there was no mortification ...no real remorse... unfortunately for that pharmacy staff, I was in that store. My parents did not know this and as Mama is telling me what happened, I may have gone over there and lost my cool. Only when I raised my voice & told her not to speak was there mortification. You are in the service industry & you are in healthcare, there is a delicate & appropriate way to communicate to others and the individuals in this pharmacy need a class on it. The name of the regional pharmacy manager is Jennifer, they would not give me her number but I intend to find her. I will share the compassion & fabulous customer service I have received at three other Kroger locations along with this disgusting experience tonight. Feel free to call Jennifer & complain as well. I apologize for my rant but don’t needlessly mess with my tribe.

The produce section is beautiful. Hats off to you produce employees.

Its a pretty store. But I prefer a smaller store.

This redesign sucks. Nothing is where it should be and they screwed the place up adding a cheese bar no one uses and a starbucks in a grocery store. Just updating because the redesign hasnt been fixed and still sucks. Half of the cereal and breakfast food aisle is split up.

This is the only Krogers I have been to that are not coupon friendly. Kroger’s coupon policy is not up held here. I understand each store can make there own rules for coupons, and that’s why I no longer shop at this kroger, also they are rude and nasty to couponers.

The store is nice. But when it comes to the high school teens running self check its kind if annoying that it takes them 10 min to correct something. And then they get an attitude about it and want to be anobby about it. Over all not bad store just not a stlre i prefer to shop at due to the high school kids working there.

Very helpful staff, the store has a good select of various items, including organics.

Friendly staff. Layout of the store is good. Drive from Smyrna to the Boro to shop there

There was a girl with (not naturally) curly hair and also (obviously not natural) blonde hair, and she was incredibly disrespectful to me. She rolled her eyes at me and was like oooookay..... When I politely told her that I liked the line that I was in. Also, there was this short guy named Alex who was incredibly rude to his female associate for no reason while they were right in front of me. He was calling her stupid and what not. I am very displeased with this service.

This Kroger was really nice! Easy to get in and out for a quick shipping trip.

Its local. Helpful people. Sale shopping recommended.

Slightly better than average Kroger, good selection, getting out of parking lot can take some time given traffic

Friendly workers clean store, great products.

Looks good but the floorplan makes no sense. Cant find things.

Was open at 5am when I needed them.. Great deli,,,sushi bar and a Starbucks..

Great selection unlike other Kroger stores Ive visited.