I was shopping for my first car online. I found the right one at the infinity of Naperville. When I checked the car out I was very impressed with how well it was kept. They were very nice and helpful with the details of the car and we’re very cool with us taking it for a PPI at our nearest Lexus dealership. Daniel was very helpful and patient with my questions and concerns. I am very happy with the car we purchased.

Adam was very helpful and easy to contact. At the dealership he was knowledgeable and took extra steps to make the car buying experience more human. Joe handled financing and was patient and took the time to thoroughly explain what each option entailed. Everyone was very personable and I have no complaints about my experience at the dealership.

I bought a car from Infinity of Naperville June 2021 when I tell you this is the best dealership ever I’m not exaggerating I’ve been to quite a few dealerships none can compare to there hospitality the welcoming feel from the time you step over the threshold Mark my salesman did a great job for us the managers were accommodating in my request and Joe I can’t say enough about how helpful Joe was in executing everything that I needed to fit into my payments without hurting my pockets I love and highly recommend this dealership to anyone that’s looking for a great quality of car from a nice friendly professional establishment with a great team of workers pls don’t walk run to this location they won’t bs you,steer you wrong or waste your time 👍🏾

Hello, on 07/12/21, I went to them for an oil change and a tire rotation, they did it, nothing unusual, but today 08/31/21 my board computer shows me that oil level is low and I went wright away to my mechanic, and what him found was frustrating, the mechanic from Infinity of Naperville have not tighten the bolt properly and the oil has been leaking all this period, they even have not done the tire rotation, i have marked the tires and I was able clearly see the tires wasnt rotated.I am very disappointed and I would never go again to them buy or maintain cars, as you can see on photos they do not really care about what kind of service they provide!

Just recently bought a 2020 Q50, and all I have to say is that the process was a breeze. If you know what you want and youre ready to buy, Infiniti of Naperville will be your go to dealer. Adam was my go to guy, straight up, no nonsense salesman. He will help you out as much as he can, show you around and explain how it all works. Highly Recommend.

I had an exceptional experience working with Randy Chin. He didn’t give me any sort of run around or come back to me with any insulting offers like several other dealerships were doing throughout my car search process. I’ll definitely be a returning customer

This was my fourth time leasing a car from Infiniti of Naperville and they were the same outstanding dealership I have worked with before. Adam Murczek in Sales was one of the best salesmen I have ever worked with, he got me a great deal and was extremely upfront and honest. Joseph Limjuco in the Finance department made the process painless and very quick. Highly recommend and would do business with them again! Dan Z.

Purchased a used vehicle here. After researching for weeks on end for the perfect vehicle, I found it here with low miles, the best price and even was able to purchase an extended warranty with a great rate on GAP insurance. Mark the manager was amazing, I also worked with Adam and Dan and they were all very patient and thorough. The team was able to get me great financing and they really went above and beyond to make sure I was happy with the entire transaction. I would HIGHLY recommend shopping here, I had been to numerous other dealerships and not one of them treated me as great as this one. It was a seamless transaction and I left feeling great about my purchase and like they really valued my business.

Wonderful buying experience at INFINITY of Naperville. Randy Chin is a wonderful person who is more than willing to go the extra mile to get you a great deal!! Tell all your friends to drive an INFINITY before they make their final decision.

On Friday, August 28, 2020, I purchased a 2018 Honda CRV from Honda of Joliet. I was told that a trained Honda technician put the vehicle through a comprehensive 182-point inspection. Within days I noticed a noise coming from the front driver’s side and faulty brakes. On Monday, August 31, I was back at the dealership to have the vehicle I had just purchased in for service. The dealership found the issue to be the tires and ordered new tires for my vehicle. This took more than two days after waiting for the sales manager Javier to approve the sale. I picked up my vehicle on Thursday evening, noticing that Javier purchased Advanta Tires (please click on Advanta for more info.) to replace the brand-new Bridgestone tires that were originally on the vehicle at the time of purchase. Looking online, Consumer Reports found the Advanta had an average tread life of 44,500 miles compared with an average of 71,000 miles for all the tires. Additionally, no US retailer sells these tires!At this point, I was very disappointed in the level of service and lack of attention to detail this dealership has taken. When I spoke with Javier he was very dismissive and gave a very inadequate explanation. As I drove the car home, I noticed the noise I was hearing before was worse. Now, I must make an appointment with another Honda dealer and purchase new reliable, quality tires.I left the dealership very disappointed. The next morning I found the owners of the dealership, The Korallus Family, who own Honda of Joliet, Honda of Lisle, and Infiniti of Naperville. I emailed the three members listed as owners. Mike Korallus of Infiniti Naperville was the only owner to respond to my email. After speaking with Mike, I felt more at ease. However, here we are Tuesday, September 7 and no resolution. I would have loved to write a rave review on how happy I am with my purchase, sadly that is not the case. This dealership is taking advantage, putting their consumers at risk. I cannot believe that this dealership purchased counterfeit tires to place on my vehicle, this is especially alarming since all of the vehicles on their lot have quality tires such as Bridgestone, Continental, and Michelin.DO NOT PURCHASE YOUR VEHICLE FROM THIS DEALERSHIP OR ANY OF THE OTHERS THIS FAMILY OWNS.

Great customer service. After visiting many dealerships trying to find a car, I came to Infiniti of Naperville. I should have started with them. They were honest, professional, thorough, and efficient. Very pleased.

Randy was very knowledgeable about models and features and answered all of our questions without hesitation. He was very friendly and working with him thru the closing was a pleasure. During the final stages of signing documents Joe was very professional and informative.

Joey was fantastic. He was very knowledgeable and helpful during our transaction. We would definitely buy another vehicle from him and this dealership. Thank you Joey!

This was the 7th vehicle I purchased from INFINITI of Naperville and the 3rd car purchased from Marc Roncone. I wouldnt have it any other way, Marc is extremally professional and involved in every step of the process.

I sent a car to get it fixed They change a couple parts and the told me the was ready to pick up And when they test drive They find out the was not the parts that they change And they told me the eg go back engine was not working You know I had to pay And they didnt fix the problem Who told me that they didnt damage the engine when they changed the part. I spoke with the manager and he Tell me a story about bad battery with in bad car. I think is not fair They should know if the engine was bad before they change the part. And dont make me pay $2425.00

Adam gave a test drive that elaborated the full capabilities of the car I purchased. He truly understood the need I had to getting a car.

Adam was great, from the time I entered the dealership until I received my vehicle. He was very knowledgeable with all the features of the QX50 and was very informative on how all the features on the vehicle worked. Was the best test drive I have ever had with a vehicle.

Adam was a great salesperson to work with. He was very honest and up front. He answered all our questions. Adam worked for us, making our trade-in to new purchase, easy and hassle free.

Had a fun and easygoing experience shopping here with my fiancé recently. Adam Murczek was kind and straightforward about everything. He encourages you to really test out everything the vehicle has to offer during your drive and was able to answer all of our questions honestly and with confidence. He was also very knowledgeable about all of the models. Highly recommend seeing him if you shop at this location. Great experience!

First time buying a vehicle out of state so I had a lot of questions and concerns. My salesman Brad and his team were beyond patient and I couldn’t thank them enough. Appreciate everyone who helped out, I’m grateful!

The best first time car buying experience I have had. Randy made me feel so comfortable throughout the entire process, in finding my 2020 Q60 Red Sport. Took me on a test drive, explained a lot of cool things about the car. Super transparent when it came to the pricing and financing of the car, did not pressure me one bit. The business manager, Joseph L, was also extremely helpful and honest when it came down to the financing for the car. Everyone here at this dealership is super friendly and fun to talk to, I highly recommend this dealership for your car needs.

Dealing with Infiniti of Naperville was an absolute pleasure, and Mark Roncone was the primary driver of us having such an outstanding experience. From the first outreach we made to him, to every subsequent interaction, to the actual day of lease process, he made everything go so smoothly. I would hands down recommend to anyone to work with Mark and Infiniti of Naperville.

Cannot say enough how great is this location especially Doug in service departmentThey did great work on my qx80They had there doors open while other dealers locations were on strikeThanks fir the loaner as wellTotally recommend this location

I had an excellent experience at Infinity of Naperville. Adam Murczek was our sales person and he was very knowledgeable. He was able to answer all of our question honestly and he was very easy to work with.

Doug in service really helped take care of an issue with my vehicle. Went out if his way to get it to us sooner than expected. Very pleased with his help & this dealership.

My favorite car company and dealership! Randy has sold me two cars to date and the process has been swift and painless. He’s super responsive via email, so by the time you visit the dealership to purchase, it’s a fast process. If you want the best deals, excellent and FAST service, visit Infiniti In Naperville and ask for Randy Chin.

Adam and Joe were both GREAT men! I am happy and grateful

Been going to Infiniti of Naperville for years, has never let me down.

Randy chin was awesome through the whole process. Thank you, the wife loved it.

My husband and I had the best car buying we have ever had with Adam Murczek! From before the time we stepped into the dealership (which I usually dread) Adam was transparent, friendly, and very helpful. He provided all of the information to feel confident we were being treated fairly. When we got to the dealership that didn’t change. He promptly greeted us, took us for the test drive, and then continued to deal with us as nicely and fairly as he had before. We are so happy with not only the beautiful car he sold us, but also the buying process process from end to end!

My wife and I had a great car buying experience with Adam. He’s as transparent of a salesman as you could ask for. Upfront about pricing and vehicle history. I would happily do business with him again.

All the staff members were fantastic and didn’t pressure us what so ever. No hidden fees which was awesome and hard to find. The prices are straight forward. Very happy with our experience at Naperville Infiniti!

I worked with Dan DuBois on a vehicle at his dealership that I was interested in. While I did not end up purchasing the vehicle I wanted to give him kudos for his honesty, transparency, professionalism and follow up. I didn’t experience this with other dealers I dealt with in my car search from Chicago to NY/NJ.

By far one of the better car experiences thanks to Adam Murczek and his inside team including Dale and Garrett. With a tough supply market and inflated prices with many, Infiniti of Naperville did their best to mute the noise.

This is the best Infiniti dealer in the state of Illinois without question.

This was by far the best car buying experience I have ever had. Thanks to Joey, Garrett, and the rest of the Infiniti of Naperville team that made my experience one to remember.

Bought a car yesterday at Infinity of Naperville, Great service by Randy Chin, thank you Randy

My buying experience was amazing. My salesmen Adam was great, he was absolutely honest and direct about everything, so informativeJoe ran my paperwork so quickly, its crazy how quick you can buy a vehicle these days.

Well….buying a car from infiniti of naperville was not bad choice. Car is great. Service is a scam. I have checked my carfax service recently and it showed that belt was replaced before the sale of the car. The belt was replaced during one of the scheduled maintenance again. I am talking about 5 month period. Service department is a scam. Carfax shows belt replacement twice. Car was missing break fluid when I bought it due to callipers replacement ( showed in carfsx). I have asked for full synthetic oil and got conventional oil instead at one of the PMs. Buy a car from there but do not service there unless if you want to break your car.

This is truly a five star dealer. My 2019 qx50 had some problem that was handled promptly and professionally.Every call was answered promptly and courteously and the service advisor Antwan Hicks was outstanding.He explained the problem in details and took care of it completely.

Garrett really made a difference in our car shopping experience. He worked very hard to make sure we had the right deal for us. The car is in perfect shape and I know I will be returning to this dealership for another car. Adam was also great and treated us like family. Thanks, guys!

Took my Qx60 for a service today. Mike Barry is amazing. He is very honest and professional. I hope he never leaves!!! Infinity has the best employees. The whole dealership is great

My experience was so great! Our Salesman Adam was a breath of fresh air! He was straight to the point and very persistent in making sure our experience would be pleasant and it was!

Bought a truck of the lot, Joey and Garret were extremely helpful and informative would recommend them to anyone

I came into the dealership just looking to test drive the Q50. I met with Adam Murczek who was thorough and went above and beyond in explaining the car, it’s capabilities, and features. I appreciated his transparency, honesty, and patience throughout the entire process. Highly recommend working with Adam and this dealership if you’re at all thinking about test driving or purchasing an Infiniti.

Brought my car to service and had to deal w/ the most horrible staff I asked to speak to my advisor and he is always says I am annoying and tries to get someone else to help me! I am not to spend 75k on a car and get told I am annoying if anything I will take u to court for harassment and refusing to comply! I have several warranty’s under my name! How dare you people! No I have to go to this pos place tomorrow and get a bolt so oil will stop leaking on the radiator! WILL NEVER RECOMMEND. #FORGETINFINITY4LIFE!

Adam, our salesperson, was very helpful indeed. I came onto the showroom floor in order to find out more information about my next vehicle purchase. Adam was not pushy and did not try to up sell me on anything. We talked about my options and I left with a solid plan to get myself into a Q50 Sport next!

Dan was phenomenal in helping us find our sons 1st car! Super patient, no pressure, great with information and made the whole ordeal super easy. We got a great deal and our son loves his car - Thanks Dan and Infiniti of Naperville, you all are the Best!!!!

Purchased a CPO Infiniti from this dealership. Car had several issues that were constantly ignored when I addressed them with the service department. After car was in service for a week I received it back with 300+ miles and a cracked rim that they refused to cover. Vehicle had more electrical and steering issues which they said weren’t there even with video proof. I was yelled and swore at by the service manager and kicked out. This is a terrible dealership to purchase a car from. They could care less about you once the sale is done..

Overall I had an amazing experience here at infiniti with Adam Murczek. Very professional and I recommend you come and ask for him. He will take good care of you! He will make sure you leave the dealership satisfied!

DO NOT get your vehicle serviced at INFINITI of Naperville. I dropped my QX50 off to have the brake pads replaced. The service was completed a few days AFTER the original promised date; I did not have a problem with that, though, since I understand sometimes things can come up that would cause the dealership to run behind. HOWEVER, when I picked up my QX50 it had been washed and there were scratches all over my car!!! - both sides, roof, hood. I confronted the service manager and he denied that the scratches were caused by their automated car wash machine. I told him the scratches were not there when I dropped off my car, proof of which was the fact that if they had been there they would have been marked up on the check in sheet by the service person whom checked the car in for service. The service manager then told me that the service person must of forgot to mark the scratches on the check in sheet and he will talk to the service person. Forgot??? What is the point/value of the sheet?? I called the Naperville police who came out but since they said they did not catch them in the act of scratching my car and couldnt prove it there was nothing they could do. They advised me to retain a private attorney and sue the dealership.I bought my QX50 from this dealership and was intending on purchasing another vehicle from them, but given their unethical behaviors I would never purchase another vehicle or get any service done with them going forward. Stay away from this dealership and tell your family and friends to go somewhere else for service.

Randy and the entire team at INFINITI of Naperville went out of their way to find me the car that I wanted!

Michael Barry is awesome and super nice. Has great service with customers. He knows what he is doing and explains all what needs to be done and makes sure it gets done. He does an extraordinary job at what he does.

I have brought many cars in my life and I can tell you I never once felt pressured and pushed into buying anything form this dealership. The people are kind and very helpful. My sales man was Mark and my finance manager was Jose. Again very nice people. I am so happy with my Infiniti Q50.

I found the vehicle I wanted online. Reached out to the dealer and spoke to Mark Roncone. He made my experience amazing. After driving 3 hours to get to the dealer, finalizing the sale was a smooth process. I was back on the road with my new vehicle heading home in no time at all. Several months after my purchase was made Mark is still very responsive to my questions and concerns. I definitely recommend this dealer and Mark Roncone in particular for your next purchase.

By far the best service I’ve received at any dealership. Michael Barry, service advisor, went above and beyond to ensure that all my needs were met and answered all my questions in a promptly and professional manner.Highly recommend!!

Bought a 2018 Honda CRV from Adam Murczek and was not disappointed. There was no push for any extra services or any of the things salesmen say to try to milk more money out of you. Every offer Adam made was reasonable and the entire process from start to finish was seamless. And hey, it was a Honda, cant go wrong with that!

They helped me get a great car in my price range. They really went all out to find the right deal and the right car.

Let me begin by saying, I absolutely dread poor reviews but my particular situation needs to be out there so folks have some kind of idea.On April the 26th I reached out to Infiniti Naperville to confirm availability of a particular vehicle that was in there used car inventory. I spoke with sales person Kaitlin Kessler. She did in fact confirm the vehicle was available but was undergoing an inspection process and wasn’t yet available at the showroom. I asked if I could put a deposit on the car given I was out of state buyer and the fact that it would take at least 2 days for me to get there. Kaitlin advised it was not appropriate to take a deposit since the car was not yet ready. She did say she would keep an eye out and it would only be a matter of days before it came back and we could go from there.Fast forward to Wednesday, April the 28th. I followed up to find out the status of the vehicle, if any picture could be sent directly to me since they had not put any up on their website and if I could again put a deposit. Once again I was recommended against this and she said the car was still getting ready now in the detail stages.Finally Monday May 3rd since I hadn’t heard back from Kaitlin or any Infiniti Naperville representatives, I once again made a call to the dealership to find out if the car had made it back to the dealership for viewing and pictures since none was up on their site yet . This time around I spoke with general manger, Dale Morrone since Kaitlin wasn’t in. He proceeded to tell me this vehicle ending up selling on Saturday May 1st.I asked why didn’t anyone give me a heads up, I was inquiring about the vehicle well in advance. He told me that car ending coming back from detailing the day before Friday the 30th of April. He then told me Kaitlin wasn’t on that Friday. I emphasized how adamant I was in putting a deposit on the car and was denied doing so. He said there nothing they could do. To make matters worse, he informed me of how they value their local buyers rather than out of state prospective buyers which I found rather confusing . No form of apology for the lack of communication. The sales person kaitlin couldn’t even reach out to my phone to apologize herself for the lack of courtesy and mistakes she made during this process.I called Kaitlin later that day and I asked what happened. She said she wasn’t in on Friday and didn’t know. I asked her if she wasn’t planning to come in on that day why she couldn’t coordinate with any other sales staff to keep a look out. Once i was given an impression of her not caring about anything and my situation.In the end I lost on a vehicle I had 100 intention in purchasing out right without any financing involved all because of lack of communication and poor salesperson ethics. I wasn’t respected possibly because also because of being an out of state buyer from the opposite coast. I received no formal apology that was genuinely authentic about what happened. I have bought of many vehicles out of state on numerous occasions and this by was the worst experience I have ever encountered.The interesting part is this dealer has a plethora of good reviews so it’s really disappointing that something like this could happen. Please do yourself a favor and avoid the used car sales of this dealership and save yourself the time and inconvenience to not work with sales person Kaitlin Kessler due to her incompetence in what I expected to be a very seamless process. And shame on Manager Dale Marrone, and Mike Korallus for not only not returning my voicemails or calls but to make things right in light of this situation and for closure.If you are an out of state prospective buyer it’s best you avoid Infiniti Naperville since it seems they value their local clientele more rather than the out of state people who would bring the same kind business like their local folks.

Working with Kevin was a very remarkable and extraordinary experience. We drove from Michigan (2.5 hours) on short notice to purchase our vehicle... it was worth every moment. Kevin is confident, clear, sharp, knowledgeable, helpful, friendly, and a true professional.The dealership as a whole made the process easy. We were out of there in 90 minutes and got back home to pick up the kids from school... in their NEW car! It was awesome.I especially liked the absence of negotiation. The price is clear, there was no pressure for add-ons. They simply stated the options and we moved on with the process. I really valued that they treated us as informed adults and didnt try to pin us into features that we were not interested in.We will make the drive again. It was totally worth it. Working with and purchasing from the dealership was one of the very best buying experiences weve had, ever, independent of domain.A stark contrast to other vehicle purchases weve made. Well be back.

I took my Qx60 to have my headlights fixed and they left a loose wire during the inspection, the cost of the inspection was $ 165.00, to sum it up, they wanted me to replace everything for $ 3,000 I refused because it was too expensive, when they finished the inspection I realized that a warning light was on, I thought that maybe it was the battery of my keys, when I returned to do the oil change I asked them to replace the key’s battery, but the warning light was still on so I had to pay $ 180.00 for the inspection again, I have had my car for 5 years and I love my car and I was thinking of buying another one, but not anymore because I just dont trust them, they always try to convince you to fix things that are not necessary and if you refuse they will get angry and show you attitude, the people who work in the service department are rude and unprofessional and I simply dont trust anyone there..

Easy no hassle experience with Adam murczek very straightforward.

Excellent service, good peopleGreat cars !Thank you very much to Adam !!It was pleasure to buy a car 🚗

I had an excellent time purchasing my QX80,My salesman Christian was very professional & knowledgeable of all my needs in what I was looking for in a vehicle, My highest gratitude, Thank you.Joe Roldan

Ive gotten the go around from so many auto parts stores for my parts I eventually just gave up and hopped online and ordered from Infiniti of Naperville, and im a first time buyer, im extremely satisfied with the condition of the parts, and the delivery time was unbelievable! I ordered my parts on 3/16/21 I got them the very next day! Awesome service! Thank you Infiniti of Naperville for keeping my Infiniti on the road! 🙏

Peter was great, we got really good deal and fair trade in . Finance was quick and easy too. I highly recommend this dealership. I went to few including the one in Barrington and Schaumburg . Naperville had the best selection and price.

Great Service Advisors. Comfortable waiting area.

Long story short: I had a transmission replaced in my FX35 and my wife’s birthday was on Friday. They got the part in and the technician worked until 10:00 pm on Wednesday night to get it done so I could drive to Florida the next day. I drove straight through and made her birthday. And her parents flew out Saturday so I got to see them too.

Awesome experience second time around!We decided to go back to this dealership because of the experience we with had with Adam 5 years ago and made a purchase back then. His non pushy, straight forward approach was appreciated greatly! For this second purchase, we needed a larger vehicle due to our expanding family and found a non-Infinti suv online. Upon arrival my wife did not like to look of the vehicle which was only enhanced after the test drive. Adam was completely understanding and asked if there was anything he could do to help. We decided to see what else they had and was presented with several options in which we test drove a QX80. She loved it immediately! Needless to say, after being offered a fair price on a trade in and Adams non pushy sales approach we made the purchase and now are a part of the Infiniti family. Thank you very much Adam for all of your help and information. May God bless you!

Infiniti of Naperville has been taking care of my car since it was purchased from their dealership. Each time I go for service, they are always welcoming and professional. Service is always complete the first time. I love the exceptional service I receive.

Dan’s a kind and knowledgeable sales person. The vehicle we were looking for sold right before we got there. He did a nice job showing us alternatives.

Had a good experience with Dan Dubois when buying my new Infiniti. Love the vehicle!

As someone who works in customer service, they did an absolutely terrible job. The first thing i asked from them was not to waste my time, not to lie to me, and to be as clear and communicative as possible. They lied to me about a finance option not existing (later was confirmed at another infiniti dealer). I worked with Adam M to test drive and review a car. The next morning i called him multiple times the next morning to see if the car was still available, and i did not hear back from him. I spoke to the sales manager Garrett an hour prior to arriving to finalize my deal, simply asking if the car was still available, and he said it was and that he would put the car to the side for me. I drove 40 miles on the highway in severe storms to come and buy the car, only to arrive and see that a customer had bought it. Neither Adam or Garrett found it necessary to contact me and let me know to stay at home while the customer had been there for four hours looking at this car. So, not only did they waste my time, they lied to me, they were not communicative at all, and they allowed me to drive in horrendous conditions only to see that the car was sold. I would avoid this dealership at all costs. Go to Orland park, they had me in the same exact car for a cheaper price and ten times the customer service Naperville did.

I have purchased two cars at INFINITI of Naperville and each buying experience went very well. Our Sales Representative, Joe Peters, was very knowledge and worked hard to understand our interests and wants. We were very satisfied with both purchases and have been extremely satisfied with the service since our purchase. The Service Representative I work with provides professional service and great advice regarding the maintenance needs for our cars.

Great service!! They really go out their way to satisfy you.

Best dealership around. Dont even think twice they will treat you like family!

I purchased a used car from Kevin for my 18 year old son. The process could not have been smoother. Kevin handled everything for me, and Shaun the manager was excellent as well.I really can’t say enough about this dealership!Everyone that works there is kind, and accommodating. I was not buying an expensive luxury car and it did not matter. They treated me and my family as if we were buying a brand new Lexus.I also wanted to surprise my son at the dealership and they were more than happy to be in on it and help me pull that off.In the future, no matter if I’m looking for a new car or a used car I will check with Naperville Infinity before I go anywhere else. I’m that happy, satisfied and pleased with my experience.Ask for Kevin, but I spoke with other members of the sales team while waiting for my son to arrive, and everyone was wonderful!!!!Thank you again Kevin and Shaun!!

Excellent place to shop, quite literally everybody is willing to help and Christian Lynch is the most helpful person Ive ever dealt with.

I like this place I’ve done business with them in the past. Recently called about a vehicle and never heard back from the rep.

Poor service experience. Consultant didnt try to consult Infiniti USA for warranty work for an cooling fan on a 2017 QX60. Common issue with vehicle

Great experience! 100% Recommend!! Michael was a great sales rep and made the whole process as simple as possible.

I had the best experience buying my car. Mike and Joe were incredibly helpful, detailed and accommodating. Out of all the cars I have bought this was the easiest, no hassle experience that I have ever had. In the future I will only buy my vehicles from them. I highly recommend!

Great service and friendly staff

I am very happy with my purchase from Infinity of Naperville (2016 Q50 Red Sport 400). Ive had it for almost a month now. Rob Carlson went well out of his way to provide the most professional and accommodating service for my out of state purchase. Rob even picked me up at the airport which is not standard protocol for out of state purchases. This just goes to show the kind of person he is and organization he works for.Rob gave me as much information as possible to help me make my decision to purchase from Infinity of Naperville without being pushy at all. Rob shows integrity in his work which was evident throughout the process. I have to mention Linda as well as she answered many questions I had on a day that Rob was out of the office. She also did a fantastic job providing information I was looking for.This dealership was beautiful and absolutely spotless. The purchasing process was very streamlined and efficient from start to finish. Everybody I met there was extremely friendly and accommodating.Im sure all the folks at Infinity of Naperville do a great job, but I would highly recommend you give Rob a call if you are looking for a car. Rob even though you are out of state, when Im ready to upgrade my Red Sport 400, Ill be giving you a call to come and get another one! Take care my friend.Pete

This location was phenomenal! They provided top of the line customer service and worked tirelessly to find a car within my budget. Dan was amazing and got me all set with a used car. I highly recommend this location for anybody in the market!

Adam M very professional and thoroughly explained everything to my satisfaction. Helped us pick the right car and didnt waste our time. I highly recommend seeing him for your next car purchas .

Horrendous customer care

Absolutely wonderful people from front desk to sales and mechanics. They do not pressure you at all. Answer any and all questions you may have. They take their time with you to make sure you are happy. Both Joe and Sean whom I ended up with were great! Got my beautiful 2019 brown QX50. Its nice to feel comfortable and not be intimated. Very happy customer! Thanks to the staff at the Naperville location!

Randy Chin provided excellent service in a no pressure atmosphere. Patiently answered all questions, took the time to work with us and ultimately made the buying process a smooth one. Would recommended him to all friends and family. Dealership easy to work with.

I had the pleasure of dealing with Dale Morrone on out of state purchase for a qx30. He was very courteous, sensitive to the fact that this is an out of state transaction and communicated efficiently with me through out the whole process. He did a great job with shipping the vehicle and paper work. we have a nice virtual tour of the vehicle and sent plenty of pictures. The whole transaction went very smooth.

This is the worst dealership ever !!! I took my truck in for service the service advisor that greeted me was very dry and short.. he asked for the diagnosis fee of $ 180.00 up front before my car was even looked at ..then he came back and just said it’s the transmission.know kinda breakdown no explanation of the findings..ok fine I left the car there to be serviced.he didn’t offer me a loaner car he offered to call enterprise!! How dare you ... my car was there at the facility . I called the facility after I had done some research with other infinity dealerships that advised me yes you should have had a loaner ..keep in mind it was a fleet of loaners there that day ..but I called and I got a service advisor by the name of mike Barry he was very sympathetic.. and displayed a great level of empathy ..he advised me that I was a customer and I should have a loaner car I went the next day and mike made sure enterprise got there car back and he placed me in a loaner With the help of his supervisor bill who was understanding and great as well .. thank you both .. I went to pick my car up a week later once the service was completed.. I left to go home by time I got off the express way my car sounded like a race car I called back got the owner Mike c.. he pulled my file and he advised me oh yeah your flex pipe was broken but we didn’t call you and tell you because we didn’t want to sound fishy as if we were trying to get money..at this point I’m devastated my car has been in there care for 2weeks I had a engagement to attend that evening .. my car is extremely loud.. I told him that was not good service you should have called me and advised me of the flex Pipe being broken and what kinda issues that it may cause .. and give me the option to have you guys fix it or decline ..but instead they sent me on my way a hour drive .. with this issue at hand...that was very disheartening to me because you guys knew something was wrong with my vehicle and as service advisors you didn’t care but you just made $3,000 dollars off me I had to park my car in the garage until Monday morning and had to go get it fix this morning..mike c advised me he will have some one call me this morning haven’t heard from anyone.. now that makes me think you are only about a dollar and fishy ..as mike c the owner said it would have made them look if he would have told me the flex pipe was broken..I have contacted the better business bureau.. and etc about this matter Stay away from this shady place ...👎👎👎👎

They always provide good service, I get my oil change and get my car checked fully, regularly at this location. Very attentive and professional people. And I bought my car at this very location!!!

Bought a 2012 Nissan Maxima and the brakes were squeeking. Was told they would fix the problem.I ended up taking it to a shop only to find out my Brakes were no good and to rims were bent and 2 tires had bubbles on the inner sidewall. Where u cant see from test drive. I was also told I could get 6 oil changes for free with my purchase. Only to find out there was no record of this on file. Then to find out the sales man who sold me the car no longer works there. My mechanic also noticed front end damage to the bumper and front grill that someone just glued together. Please do not shop here. The Owner basically said there was nothing He could do for me. This place is bad for business

Awesome employees in the service dept

I enjoyed having Mike S. as a sales person when I purchase my new car. He exceeded all my expectation! He is very knowledgeable and was not pushy! I’ve been searching for a new car for about two weeks prior and he was the only sales person that didn’t call me everyday, but was available when I needed help. I also enjoyed working with Mark he taught me everything I needed to know about my new car technology! Great job guys!!!!!!

I have dealt with multiple Infiniti dealerships but this one is by far the best one. Just purchased a new car from them. Nick was my salesman and made the whole process quick and painless. Definitely check them out!

The manager Mike stayed after his clock out time to help me out with our infiniti we bought 2 years ago! Great people. Great service. Appreciate the transparency! KEEP UP THE GOOD WORK GUYS!

Great experience, got us in and out with a loaner car and fix our car by the next day. Customer service was phenomenal!

Joe Peters and Mike were super helpful, low pressure, and did a great job of assisting me. I appreciate them both taking the time to work with me and help me.

Leasing an Infiniti was a great experience in 2018 but my 10k miles has arrived and I needed a simple oil change. I was then greeted by mr attitude service adivsor beware of this guy it seems like he didnt want me to get my oil change there. He rushed me in trying to charge over $100 for an $45 oil change. Beware of the service dept. Then he told me the salesperson that went over and beyound for me was a complete liar. Oh and theres a two hour wait he said but no cars were in the garage. GM what happen to Mr. Chen and the account? Do not hire idoits to ruin your dealership. The service advisor today a bald african american guy needs to be let go immediately.