I received my brand new 2022 BMW X6 and am very impressed with Bill Jacobs BMW.My salesman Russ M. helped make it happen. He kept me updated from day one-to when the paperwork completed-when the car was being built-when it was shipped-when it arrived at the dealership. He kept things very straightforward and professional. He brought to the table some good offers.Nic C. -the lead BMW Genius helped explaining new car features, wheels and tires, emergency service, maintenance schedule. He was able to answer every single question we had, and promised to assist us via email or in person with any further concerns. So amazing!The whole process was going smoothly from the beginning to the delivery. It took only 4 weeks since the deposit was taken (estimated delivery time was 6 weeks)I definitely recommend doing business with Bill Jacobs BMW of Naperville.

Got my M4 from Bill Jacobs BMW and loving it. Brian helped me with my order/production allocation and car is delivered much faster than expected. Brian is a fantastic sales person and very pleasant to deal with. When you buy an expensive car, you need to work with some one trustworthy, reliable and knowledgeable and Brian is exactly that, Totally recommend Brian and Bill Jacobs for your next BMW.

Brought my 4 series in for some routine maintenance, Mike Alwin got me all set up and my car was in and out in a reasonable amount of time. Nice to have such a knowledgeable team to schedule and work on my vehicle. Will definitely be coming back to Mike in the future, and will be recommending Bill Jacobs BMW to my family and friends!

Nick Huerter Is AWESOME!!! Went above and beyond. He made sure that I was good . We need more people like him in this world! Hes Ready for a promotion! He’s just a well rounded person who’s willing to help, find out … WHATEVER to get the job DONE! I appreciate him and highly recommend him!!!!!

Experienced an amazing service during our purchase process of new car at Bill Jacobs. Customer orientation, quick and effective communications hit another level of excellence. Harry G. made our whole purchasing process seamless and really pleasant.

I am new to Bill Jacobs after typically getting my car serviced in Wisconsin. Im very pleased with the white glove service from the dealership and Ill definitely be back for future services. Worked with John Stout and he was accommodating to my needs above and beyond what was due. From a tech perspective everything was presented to me very clearly and in an unassailable way that left me with no doubt my car was in great hands. Im so excited to have my sled back under me and ready to get out and drive!The whole team definitely met and exceeded my already high expectations as a BMW driver for life. Thanks again John and the team at Bill Jacobs!

Dropped the car off with Mike Collins. Warranty repair. Got a great loaner and car was promptly returned the next day. Car was cleaned and vacuumed upon return. After having miserable experiences at Perillo BMW in Chicago, I don’t mind the drive out to the burbs. Well worth it for the service received from Mike over the years.

It has been a wonderful experience buying a car through harry! He was extremely helpful and answered all of your questions! Also marlenne was very thorough explaining all the cool features of the car!

I have two vehicles from Bill Jacobs from BMW and the customer services is great and I don’t mind driving an hour since I live here at Chicago. Every time I go the location I get a great service from Mike Collins, and the the rest of the staff. So far I being recommending Bill Jacob BMW to colleagues and business partners.

My husband found the perfect Ram Rebel V8

Came in with a flat tire without an appointment. Jacob took care of me in minutes and got back on the road in no time. I appreciate the quick response and how you handled me in distress. Thank you so much.

Big THANK YOU to Mike Collins for today’s service appointment! We greatly appreciate everything you did to take care of our vehicle.

My wife and I went through Bill Jacobs BMW for her new X3 and the entire process was excellent. The communication was completely on point, with quick replies via my preferred method of text whereas other dealers seem to always disregard the preferred method and go straight to the phone. Communication with Greg Fogt was exceptional, and I’d highly recommend our salesman, David Reynoso who had us in and out of the dealership with the new car very quickly all things considered even considering we had a trade. There are closer dealerships to our home (we drove about an hour), but the staff and process made it well worth the time and Bill Jacobs will be our first stop for any future BMW purchase.

Great service, very professional. Mr. Mo Ali in service was amazing and very knowledgeable. Me. Mo Ali has gone above and beyond to make sure my service was taken care. He kept me informed on all the details. I would definitely recommend Bill Jacobs BMW

The initial sale was very good. Service has always been positive. Had an issue with finance and they WILL NOT return calls. The finance group really makes you feel like just another number. Very happy only normally have to deal with them at the beginning.

Great dealership! Very smart and helpful people. And of course, its all about the cars and no one makes better cars than BMW :) So long as the price continues to be right, I will keep working with Bill Jacobs BMW.

Just had my BMW serviced here because the check engine light came on. Got in and my car was fixed in a timely manner. Thanks Mike Alwin in service!

Great place to buy a car, but even better place to have a car serviced. Have received incredible personal attention from Mike Collins who went over and above what I expected. I have been more that happy with their opinions and the execution of the recommended repairs. Top notch work.

The professionalism and kindness of the staff specifically John will be the reason I will return to have more service done on my vehicle. John was able to locate various coupons to assist me in the payment of my bill (I didn’t ask him to do this). I am very pleased with the service provided to me today.

Dean was awesome. Very easy to talk to. Went over everything with me in terms of the service they were going to do. My wife have purchased four BMWs from Bill Jacob’s and Dean is definitely one of the best advisors we have talked to.

My husband and I had a great experience at Bill Jacobs BMW. My husband worked with Mark to find the car we wanted in inventory. Mark was awesome. We were offered a reasonable price for our trade-in, and we left as very happy customers.

I have bought a traded in car. Good service, fast and easy. Jacob is a great guy. Gets a deal done.

The customer service here is amazing. Jeff was in constant contact with me through out the entire process of getting my car fixedJeff made me feel at ease and I didnt have to worry about a thing. He set me up with a loaner car. I will definitely go back to Bill Jacobs BMW.

Great service. Jeff Hulsebus has gone above and beyond to make sure our cars are always taken care of. Him and Art are the reason we come back to Bill Jacobs.

This is my second annual service at Bill Jacobs and first time owning a BMW. John Stout is my service advisor and both experiences have been fantastic. Well prepared before my arrival, easy to work with and great communication on what’s being done, updates and making sure everything is just right. Highly recommend service at Bill Jacobs and John Stout as a service advisor.

Mike W. was very helpful and courteous on my last visit. Please let him know that his service was great.

Recently visited Bill Jacobs BMW for service. Mike A. is our service advisor and he is the best! Needed some minor maintenance and warranty work taken care of and he got it handled right away! He always makes the process very easy and painless for us. My family and I appreciate him and this dealership very much so.

I appreciate the great and quick service I received from Jacob Murrar. My first time visiting this dealer and will always be loyal this dealer and team.

Mo Ali was my service advisor this time. Mo was awesome and easy to deal with it. He was very knowledgeable and professional. Bryan Peters technician was great and informative regarding what needs to be done in the near future. I highly recommend these guys.

Great experience with Moe and did a great job taking care of our car. Highly recommended.

Mike W was incredibly helpful, he has been servicing our vehicles and always does a great job.

Alex Flinn in service does a fantastic job of being transparent and is committed to excellent customer service. I have been seeing Alex for my car for over a year now. Hes direct about what your car needs at time of service and doesnt waste any of your time. Best customer service Ive ever received from a dealership service department. Thank you Alex.

I just had my car serviced here and the staff was very professional, courteous, and answered questions I had. Mike Collins in service does an excellent job and is great to deal with. I also like how they take a video explaining various wear items, fluid fillings, etc. - really convenient and helpful feature that no other dealership has provided in the past!

Mike Alwin is an asset to Bill Jacobs. Great customer service; an exceptional SA. Thanks for taking care of my 7s for many years now. Also many thanks to the service department manager for leading such a great team. I especially like how they do a preliminary inspection of the car (lifted) alongside the clients. A few years ago, one of the 7s was flooded; had it towed here; the loaner department manager managed to arrange a loaner for me to drive immediately despite having a busy service schedule and shortage of loners. All in all good things to remember.

Mike W is great, he knows his cars. Great service and conversation.

I purchased my new X5 hybrid from Bill Jacobs BMW in Naperville a week ago, and was very happy with my total experience. My salesman, Jose Vargas, was fully invested in my complete satisfaction, as was everyone else that I met at the dealership. Everything there was first class, including the facility, the people, and the product. I feel completely confident that I chose the right location to make my purchase, even though it’s an hour’s drive away for me. I should also mention that I love the X5.

Mike Collins provides a terrific customer experience time and time again. Every time I bring my X5 in Mike is always a pleasure to work with and cant thank him enough for his wonderful customer service and always total satisfaction every time and time again. Mike is the reason I will always buy and have my cars serviced by Jacobs BMW. Thanks Mike for a wonderful experience

Purchased a 440 in the weekend and the dealership is definitely more honest and helpful than other dealerships I have contacted—worth a 150 mile trip. For a first time purchase the progress is smooth and quick, plus they are easy talk to. Will consider to buy from them in the future.

Am extremely happy with the service here! John is my tech for most of my appointments, and he could not be more thoughtful. I usually have to bring my toddler and newborn, and he always makes sure to communicate well with the tech to reduce the burden on us for waiting / borrowing a car. Definitely a premium experience at the service department.

Josh was great to work with. We didnt feel pressure to purchase at all, and he was very knowledgable and friendly. He also ensured the entire process was extremely efficient. I would recommend purchasing with Josh.

Dean Klementzos in the service department was absolutely incredible! He answered all of my questions and went out of his way to be helpful and ensure I received great service. I highly recommend coming here if you need your BMW serviced. Thank you Dean!

Just wanted to commend Mo for exceeding my expectations on today’s service visit!

I called to schedule a last minute appointment after ruining my tire on I55. When I arrived at the dealership, John came to greet me almost instantly. He and the mechanic explained the extent of the damage and I was back in my car in no time. The entire experience was amazing!

Whatever it is you guys are doing, keep up the good work. Alex F my service advisor is just a stand up guy. Very professional and really wants you to have the best customer experience. He always try to give you the best options available for your service needs. He listens and delivers on his word. To the rest of the service team, keep up the good work.

No one is even close to Bill Jacobs!I want to get a 2022 x3 and they are able to give me the best deal, thousands cheaper than other dealer and the whole process is smooth and both Salesman Mo and manager Mike are extremely easy to work with! I already refer my friend to come here to get another 2022 x3!

Jacob was amazing! He went over and beyond to help assist with my car diagnostic and service. I am a happy customer!

Great customer service. The physical plant is comfortable if you are waiting for your vehicle - clean, stocked with drinks and snacks. All the employees are very courteous and pleasant.

Moe, is an awesome service advisor. Each time he shares valuable information about my car and all service needs. Hes one of the main reasons I come to the dealership. Thanks Moe....

We had a great experience at Bill Jacob’s BMW with our advisor Harry. We got our second car from Harry, and he made the process seamless from the building process to delivery. We appreciate the attention to detail and the knowledgeable staff at Bill Jacob’s. Definitely the best place to purchase or lease a new BMW, and we are grateful to have a great advisor like Harry!

I just took my vehicle for a service since I am going in a road trip with my family and thanks to Mike Collins that advice me what things to take care in my vehicle for a safe trip, just want to thanks Him you guys have a good member that cares about your customers thanks again Bill Jacob BMW and Mike Collins.

Thanks to Mike Alwin for helping me with all my needs on my recently purchased BMW .

Brought my e46 M3 in for an alignment and airbag recall replacement. They performed a general inspection as well, and my service rep, Alex, walked me through all the recommended service options. There was no pressure and I was able to get needed repairs done quickly while deferring less pressing matters for another day. I had a nice service loaner while my car was in the shop and everything went very smoothly.

Mike Collins is the best service specialist I’ve ever dealt with. He is honest and no detail is too small or issue too difficult. Customer satisfaction at its best! Thanks Mike!

Worked with Josh. He helped us order our new BMW X5 and get exactly what we wanted. He kept us informed all thru the process. He made sure we were introduced to the service center and made sure we were completely familiar with our vehicle. We are excited to drive and own our new car! Everyone at Bill Jacobs BMW was great. We will service our vehicle there.

I cannot express how happy I am with this dealership. I am extremely grateful of them. They provided amazing communication, and are super kind and courteous. Mike and Bill from Sales did an amazing job taking care of them. Would recommend to anyone 5/5.

Moe was amazing. His customer service truly exceeded our expectations. I will be sure to recommend Bill Jacobs BMW to all our friends and family. Thank you again for the exceptional customer service.

Mike W was very helpful during my recent visit. Thanks

My service advisor, John, did a great job helping me understand the finer points in keeping my 335i in top running condition. He was both thorough and professional. Finally my car was delivered on time as promised. Great work.

Jeff in service was very courteous, professional and he kept me updated with every step that was made with getting my vehicle repaired, when the third party warranty company was being very difficult with approving the repairs. He did an excellent job and is great to deal with and I also like how they take a video to show various wear items with leaks and etc. By all means I would definitely recommend Jeff as your service advisor when service is needed.

John always treats me and my husband fairly when we bring our vehicles in for service. He’s thoughtful to our needs and plans for the day when service appointments occur and I always leave feeling safe and that my car is in better shape than when I arrived.

Literally THE best customer service I’ve ever witnessed!

I came in for routine maintenance today, and I was initially disappointed that I would not be able to meet with my usual advisor, Alex. He’s always very thorough and answers all of my questions before we initiate service on my 528i. However, I was very happy with Jeff! He stepped in and did a wonderful job of explaining the service that I needed and also thoroughly answered all of my questions. I felt confident that my car was in good hands and that I would be all set for my upcoming road trip. I would recommend both advisors!

Wanted to take a moment to say Thank You to my service adviser Mo Ali! If I could give him 10 Stars, I would. I encountered an issue with my engine in my 2017 BMW 530i. It ended up needing a total engine replacement. Thankfully I purchased an extended warranty when I bought the car. However, the warranty company did what warranty companies do and denied my claim 3 times! In the back and forth with the warranty company, Mo was so helpful throughout the whole process providing what was needed to show that this was a claim that should be covered. He was very knowledgeable when explaining things to me and he kept me up to date about everything. In the end my claim was finally approved and I am back driving my car. I am grateful for the time he took to do what he could to get me back on the road in my car. Mo Ali is very deserving of a promotion for his level of expertise because this situation was by far a very challenging feat. Thank you again Mo! You are appreciated!

Just had another excellent experience with their service department! I am a loyal Bill Jacobs customer. Not only for the sales process, but for how well they treat me throughout the long-term process of vehicle ownership; servicing my vehicle!

Great energy! Great service! Great people!Mo Ali is the best when it comes to service. He has consistently taken care of our car. He is the perfect embodiment of everything BMW Jacob stands for and what customer service should be all about!

Purchased yesterday through Russ Millard. Great experience! knowledgeable, helpful and expeditious. Did everything he can to work at our pace. Recommend asking for Russ for your purchase!Waiting to get to finance was longer than would like but Russ was 5 starThank you again Russ

I had a wonderful experience with Bill Jacobs BMW - especially with my salesman Jed Keufler! He was amazing - kept me in the loop at all times. I was purchasing a vehicle from out of state and he kept me informed every step of the way :)Thank you Jed!! I am glad to know there are people still like you in the world!

I was pleasantly surprised by the service I received. When I first visited this dealership back in May 2021, I say for 45 minutes and never had single person assist me as I looked at cars on the showroom floor. I came in this time, only expecting to look at the 2 vehicles I was interested in (because this dealer is closer to my house), then make the purchase online.From the moment I walked in, a Sales Person that was assisting another customer immediately greeted me and directed me to someone that would be able to help me. I was directed to Husain Sheikhani, who in turn offered one of the best and knowledgeable sales experiences I have ever experienced. I eventually made him aware of my previous experience at Bill Jacobs BMW... after we were starting the paperwork for the purchase of my vehicle. He was instrumental in my decision to purchase with Bill Jacobs BMW. I received wonderful service, and drove off a satisfied customer.

I’ve been with Mike Collins for years. His customer service is amazing. He takes the time to listen and is always in a good mood.

I took my car in for service. It was my first time here and I received awesome service. My service advisor Jeff greeted me with professionalism and a smile and Kept me updated throughout the whole process. I would absolutely come back.

Ive been either buying or leasing cars from Bill Jacobs since 2000. Their sales and service areas have always been top notch. Mark Graffagna has been our sales contact for close to 15 years and has always been a pleasure to work with. The service department has also been responsive and caring in their customer support. Very happy customers for 21 years now.

Came in with no appointment and Jeff Hulsebus in service made me feel like family. Got me in and out in an hour. Although I do have to go back for some needed services.

I appreciate how quickly my car was serviced. Its always a pleasure working with Jacob Murrar. Thank you so much for your professionalism.

A friend suggested I take my babied M5 to Bill Jacobs BMW and specifically told me to work with Dean K. Over my years of car ownership, the way Bill Jacobs approaches servicing cars is by far the best. Dean greeted me and gave me a walk through of the services that were due, he then walked the car with me with his service foreman to give me an initial assessment of the car. We noticed a leak together and I was shown exactly where it was on the car, versus what Ive traditionally received at other dealerships - they tell you have a leak but never show you. Once the car was in for service, Dean kept me updated on the status. The car was returned as requested (no car wash). My car will only be serviced a Bill Jacobs going forward. As for my advisor, Dean K was courteous, honest, open, transparent, and prompt.

My experience was fantastic. John was my service advisor; he and team helped me fully understand my vehicle and get out of my warranty. Really appreciate their sincerity and expertise.

Went here with my family on Labor Day and Husain Sheikhani helped my family and I buy the BMW we wanted. Very happy with the results! He was very nice and gave us the best deal for our new BMW. Customer service was great. This is my first BMW and the staff here were very nice. I would recommend coming here.

Mike Watowski always makes sure my Mini is road ready and looking pretty.

I transferred to BMW dealer Bill Jacob. The service was excellent. I had Jacob Murrar as the service advisor and truly he knows what hes doing. He made sure that I was at ease. He explained my cars problem well and pointed out what needed attention, even the undercarriage. I did not receive this kind of walk through in the past. Overall, very satisfied. I Highly recommend this dealership.

I came to Bill Jacobs BMW yesterday and I just moved here from Michigan to Illinois. So this was my complete first experience here ever. It was by far the best dealership experience I ever had at any BMW dealership and I have owned over 8 BMWs and gone to over 25 different dealerships in multiple states before. I have to give a huge shout-out to John Stout because he was my point person/service advisor thru the whole process and he was simply put amazing in every way. He helped me with every single issue I had and he was always available and very nice and went out of his way to assist me in any way possible. I highly highly recommend Bill Jacobs BMW as well as John Stout!! I will keep coming back here and here alone!!

These guys always take great care of me. Been coming here for over a decade, and their service department is fantastic. Mike Collins is my service advisor, and I cant say enough great things about him, and Bill Jacobs service department.

I had an excellent experience working with Harry Gianos and Mike Alder on the purchase of my new X3 M. Entirely hassle free, everything was worked out before coming to the dealership at very competitive pricing. Great responsiveness, no pressure, and a fast signing process. Very happy with my new car and look forward to working with Bill Jacobs in the future. Thanks Harry and Mike!

Mike w is good at what he does. I’ll be back as always

My customer experience with Jose V salesmen was awesome from start to finish. He was knowledgeable about every aspect of the deal. He took the time to listen what I was needing and wanting in a vehicle. Made the buying process extremely easy and quick. I will definitely go back for my next purchase. Thanks Jose for getting me into the vehicle that I wanted.

My wife and I are extremely disappointed in the service we received from Erik, Dean, and Jacob in the service department. My wife brought her 2016 BMW X1 in for a routine oil change and was hassled by Jacob into paying for additional services on her vehicle that she did not want done at the time. I also called and left messages and requested phone calls back from Erik, Dean, and Jacob of which none of them were returned. My mother worked for the BMW Central Region headquarters in aftersales for 15 years and highly recommended Bill Jacobs BMW. Although we did not buy my wifes car from Bill Jacobs, I expected much better service coming from a family member whos mother worked for BMW Corporate and recommended your dealership. Needless to say we will be taking our business elsewhere moving forward.

John Stout did an awesome job showing me and explaining to me all about the service of my car. Great service and great experience.

Great experience with the Bill Jacobs team. The GM Mike and SA Bill Earnest were extremely responsive to my numerous emails keeping me readily informed while I awaited the production of my 2021 M3. They also provided me the best deal in the country on a car that was in very high demand. They were both ready to go the extra mile. Also, Amir in finance did a great job with signing of paperwork remotely in Los Angeles. Felt more like a family transaction than a sale experience. Overall, highly recommend.

After one year with my 2017 Mini Clubman, I needed my 1st oil change. Mike Witkowski has provided great service since I purchased my car. Taking it up a notch, he even sent me a video of my inspection. He is always addressing any of my concerns and ensures my car is perfect. Customer service is exceptional. Thank you!

Mike W in service was very helpful. See him for anything.

Great selection and overall experience. I dont give 5 stars for spending tens of thousands of dollars, but otherwise I would. Mohammed is a solid salesman and was good to work with, he handled a small issue with the proper attention and got me squared away as quickly as possible.

We purchased a 2022 BMW from Bill Jacobs this weekend and had an outstanding, positive, memorable service experience from the entire Bill Jacobs team. A special thank you to Mark, Harry and Anna for making the test drive, purchase and delivery experience so seamless and efficient. We look forward to purchasing our next BMW from you all again soon! Kevin

This is our second purchase from Bill Jacobs. All the staff was phenomenal as always. Everyone worked diligently during our most recent purchase to make a smooth transaction and get every feature we were looking for into a vehicle. The best service adviser to request is Mike Collins in the service department, I specifically wait to schedule when he is there. I am always able to voice my concerns with minimal description and Mike Collins always ensures that all concerns are addressed and resolved. I appreciate him taking as much time as I need to explain and making sure everything is done in a timely manner. Mike makes trips to the dealership for service easy and is one of the main reasons I will keep my business with Bill Jacobs.

Mike W made sure my experience was exceptional

Jeff is great in receiving me as first time customer and offered necessary suggestions and complimentary facilities available at location for proper maintenance of my car.

I’ve been using BMW of Naperville for the past 2 years and have 5 star service. Really short waiting times, guys always have loaners to offer even if you are doing only an oil change. My BMW advisor Dean is amazing, whenever I have trouble with my bimmer, he always knows what to do and is really reliable. Once again - 5 stars experience all the time!

I’ve had my car serviced at bill jacobs for the past 3 years. My service consultant Alex Flinn is a consummate professional. He articulates the service needed in a clear manner, sets appropriate expectations, and always coordinates a loaner car when needed. I trust his guidance and my interactions with Alex have lead me to purchase my next vehicle thru Bill Jacobs

I recently purchased my first BMW and had a great all around experience from Bill Jacobs BMW. I contacted more than a half dozen BMW dealers during my search for the car I wanted. I went to several of those dealers, but I found that Bill Jacobs BMW provided me with a positive all around buying experience. Jose Vargas was my salesman and he was always quick to respond, polite, respectful and if he didn’t have an answer to a question, he would go research it out and get back to me right away. Then on his days off if I had a question, someone else would get back to me right away to try and help me. I would strongly consider purchasing my next vehicle from Bill Jacobs BMW.

Very professional, very friendly and smooth. Kept me informed throughout. Thanks Jeff Hussebus for the help. Could not have had a better experience.

Excellent service. Our vehicle was repaired correct and expediently. Dean is always accomodating, informative, and professionalThis service garage is the epitome of good service.

Hello everyone Wanted to take the time to commend service advisor MOE. I rarely do any kind of reviews for any establishments but felt compelled to do so because of the service that was provided by MOE If you want a thorough and honest explanation of any kind of service needed for you vehicle needs you need to pay a visit to bill jacobs …Great job moe I applaud you!!!! Great customer service is hard to come by

Had a really good experience purchasing a car from Ricardo (and Chris). They were upfront with the costs, and any associated fees and taxes.