I left a message on Monday night regarding issues with my headlight. They called me the next morning and was able to get me in for appointment that day. I super appreciate them getting me in so fast. They were all nice and informative. They also had a lot of safety items related to COVID.

Abid Khan was welcoming, warm, and professional. He gave us multiple great options to fit our budget and lifestyle, and was excellent at communicating with us from start to finish. Michael Price went above and beyond to meet our financial needs and worked diligently to bring our monthly payments well in under budget. Another dealer tried to push us to settle for a car we didnt want at a significantly higher rate and for $200 more per month!!! Imagine our shock when we heard the deal Mr. Price was offering!!! We left Gerald feeling cared for and knowing we will be repeat customers who refer our friends and family with confidence.

Collins helped me get into a loaner. He explained everything. Got me in and out quickly. I am glad he was was my service advisor and hope he gets awesome reviews. I do love the Gerald group as a whole bought vehicles from them and never had a problem.

I was delighted with the sparkling cleanliness of the facility, the efficient process, and the beautiful, well-appointed, comfortable space provided while I waited. Absolutely everything I could have needed or wanted was provided. The service was timely, and I especially appreciated the friendliness and helpfulness of the staff and, to top everything off, the car wash! Thank you!

My Sales Consultant (Lenny) was outstanding. He had encyclopedic knowledge of Subaru products and options and was incredibly helpful in guiding me through the selection and purchasing process. Everyone at the dealership was friendly and worked together to get me into my first Subaru!

Gerald Subaru of Naperville is a true gem of our town! A wonderful, knowledgeable and the friendliest of team, and the most modern, beautiful dealership. They offer the coolest selection of Subis and the service team is THE BEST, ever. BRAVO and thank you! HIGHLY recommend this place.

Great service and facility. Collin Miranda, service manager, always provides the needed services with any available discounts and follows up with updates as car is worked on. Great having someone that you can trust and a credit to Gerald Subaru

I have bought twice from this dealership. The staff is friendly and knowledgeable. They worked with me to get me the car I wanted in the timing I wanted. Plus the service department has always done good work.

THIS is what a Subaru dealer should be like. Ms. Thomas, the delivery coordinator, made a HOUSECALL to help me get up to speed with my new Forester. She was fun, helpful and full of great info. Ill be doing my service with these folks. Thank you.

Purchasing a vehicle, whether new or used can be a stressful experience. The staff at Gerald Subaru were more than helpful and knowledgeable to aid in this experience. (I must mention Jr. here as our man!) Not only would they work within my constraints as a customer, I was able to walk away with a vehicle that exceeded my expectations. The lifetime (yes, lifetime!) warrantee thats offered on most used vehicles is the icing on what I consider an already perfect cake. I will most definitely return in the future!

As usual, my experience with Gerald Subaru was excellent!! I scheduled an appointment for an oil change with accompanying services. Based on last visit, I was informed my front brake pads were in the yellow. I went in to get that taken care of before winter. Collin came into waiting room and informed me the pads still had life. I went ahead and replaced anyway. Just didn’t want to deal with it in the winter. I TRULY appreciate Collin Miranda being upfront & honest! A rare commodity when companies want to make money!!!

My first visit to the service department was great. The service team showed respect to me from arrival to pickup. The staff greeted me by name and seamlessly guided me through the drop off process. The service advisor kept me updated with calls and texts during service time. The loaner car option was simple and straightforward. My expectations were absolutely met and exceeded. I am looking forward to maintaining my car in very capable hands during future service appointments at Gerald Subaru.

Nick is amazing!Highly recommend working with him if you are looking for a used (or new) Subaru. He was sincere in wanting to help us find what we need without pressure to make a hurried decision. So attentive, respectful, empathic and easy to talk to. It made our first car buying experience a positive one and we felt truly cared for in the process.Thanks Gerald Subaru!

I have throughly enjoyed the overall experience at Gerald Subaru, throughout the process of the purchase of my car. The sales lady, Kim, was very welcoming, patient, courteous, kind, detail oriented, and knowledgeable. She made sure that everything was fully understood and attended to, and personally switched my plates over. The sales manager, Anthony, and the finance manager, Jesse, displayed the very same warm personality and expertise. I’m very happy with my purchase and overall customer service, and would definitely recommend this dealership to friends, family, and anyone looking to purchase a great quality vehicle, such as Subaru is known for, as well as the “white glove” treatment.

GERALD Subaru NapervilleMy Advisor Collin Miranda is professional, knowledgeable & efficient.He explained no availability at this time. I should leave the car & their mechanic would determine the problem. He arranged for an immediate lift home. He called me late afternoon, explained the service required, cost & had negotiated a reduction in service fee.They had the parts & I authorized work & completed & picked up auto late in day.Thanks Collin & Subaru. Another positive experience.Mary Bartusiak

Its rare that I walk away from a business being as pleased as I always am with Gearal Subaru. Besides maintenance, I had my cars interior detailed and I was very pleasantly surprised at how I couldnt find a single dog hair anywhere. I love these guys. Always friendly, honest and thorough.

Ehab was my sales man I bought two car from him, he provided excellent service, if you looking for a car I highly recommend him.

Ive gotta be honest, I didnt look forward to getting my oil changed. But now that Ive had the truly celestial experience that was proffered by the professional and capable team at Gerald Subaru of Naperville, I feel compelled to road trip the wheels off of my trusty Forester so I can rack up the miles for a return trip.I called today and was helped by a wonderful lady who reached out to not one, but two dealerships to try to squeeze me in last minute, since I happen to be a procrastinator who was WAY over on miles and finally had an unexpected free Saturday.That kind individual hooked me up with Trish, my friendly and knowledgeable service advisor. Trish gave me tech recommendations without any weird pressurized arm twisting and also tossed a couple things on my radar for future visits. While I do thoroughly enjoy floating like a tiny white feather in the wind (a la Forest Gump), being aware of future fiscal liabilities seems like something responsible adults do, so that was nice too.Oh yeah - snacks - there is a pretty rad single serve coffee machine where you can also brew tea. There are chips too. I wasnt hungry, so in fairness, I didnt really scope out the grub. I look a leak though. Adequate facilities, neither pretentious nor underwhelming.Lastly, they gave me a free car wash, which made my Suby virtually unrecognizable, but it was nice to see the original paint again.

Had a factory recall to fix a part. Service was done with excellence, staff was welcoming and friendly as well as very knowledgeable and informative. Facilities for waiting were excellent. Well done!!!!

I always have good experiences when I go to Gerald Subaru. This time was for a recall which was fixed at no cost to me and I was given a vehicle to use. Even whey I had to wait for a service representative they were polite as a very attentive. I highly recommend their services.

The service here is top notch. They always do a thorough inspection even when it’s simply a routine maintenance check. The waiting area is clean and spacious. I’m constantly impressed by the service on my car and by their employees.

I did not have an appointment but came into the dealer since my oil light went on. Collin was very helpful and had them top it off a quart and was super helpful even without an appointment they’re just amazing. It’s nice to see the same service advisor so I was pleased that Colin helped me today. I bought my Subaru from Gerald 10 years ago and will buy my next one there.

Leo was very professional and helpful. He made our car buying experience easy and quick! Highly recommend!

Very grateful to Lenny - he was very friendly and straightforward - answered any and all questions we had about their vehicles and offerings. Left with the car that we wanted at a great price at the end of the day! Thank you!

Gerald Subaru of Naperville is the epitome of serving customers by making Customer Service an art. The whole experience was pleasant and informative. Our Costco certified Subaru salesperson, Nick G., and Business Manager, Jesse B., went out of their way to tailor my Crosstrek purchase to my needs and budget. On a tour of the facility I met Service Advisor, Rudy B. I brought my husband along to our Love Encore Program visit with Kelly T. today. All were friendly and informative. I feel secure in support for my vehicle needs now and in the future, especially with the Lifetime Warranty.

Nick G. Is a wonderful salesman and does not use high pressure tactics. He made us feel comfortable throughout the process of buying our 2021 Crosstrek.After we had issues with the brand new car (repairs needed) Subaru has been gracious enough to promise us a replacement vehicle.We had to send lots of emails and make phone calls to get the issue resolved. Gerald was gracious throughout the process.

Took my 2018 Outback to Gerald Naperville for routine service and an odd noise coming from the rear of the vehicle. Collin, my Service Advisor, was courteous and thorough with checking in the vehicle and listening to my concerns. After a brief wait the source of the noise was found to be a faulty rear wheel bearing. The service staff made the repair and completed oil change and service in a quick and professional manner. I was on my way with the Outback performing at 100% again in no time. Always have great experiences and confidence in Gerald and the pro staff.

From the moment I contacted your dealership I got a very quick response from Mia. She went above and beyond to convince me that the car I was inquiring about was the car for me. I explained to her what I was looking for and at what price and she spoke to her managers and made several very responsive contacts with me. She was exceptionally professional and very kind. She then connected me with Kim and again, exceptional customer service!! Kim was very accommodating and very knowledgeable. Then once with Mike in finance I was met with the same sense of comfort and knowledge. He was very thorough and I never felt any pressure. This has been a completely different car purchasing experience I have ever had. Very relaxed and welcoming. I really appreciated my every encounter with your dealership! You have an outstanding team!!

Easy to make appt with a real person or on-line. Efficient personal service. Nice waiting room with coffee and tea and big enough to socially distance. Nice ladies room. Detailed printed report to see what was inspected . Highly satisfied!

Got myself an older Subaru Forester so I expected some repairs down the road.The first electrical problem was very quickly identified and fixed expertly by Mike the Mechanic. Trish my newest friend, was just the Most Honest and Amazingly Professional and Understanding Service Leader Ive encountered in my many years ofdriving! Secondly my Forester wanted to return back to Gerald, Trish and Mike for another electrical puzzle. Turned out to be caused by an aftermarket item previously installed and once again Trish and Mike preformed their magic! Gerald Subaru has a Service Team to be trusted. Believe me, I know... 5 stars!

5 ⭐️ Rating for Colin. Gets you in & out in a very timely manner. Listens to your concerns & knew immediately that my radio volume quirky concern while using AppleCar Play is caused by Apple update 15. Advised Apple was working on the update. While waiting for my service I googled & sure enough Apple Update 15 is quirky across all vehicle makes using AppleCar Play for the past few weeks. Colin listens to concerns & is up to date on concerns outside of Subaru’s control. My Outback is 1 year old & no issues. Love it & the service Colin provides.

AMAZING! AMAZING! AMAZING!Hands down the best experience I’ve had at a dealership. Ricardo & Michael were truly amazing! Ricardo was very helpful and answered all questions. Kept me up to date with the whole process as I had to order my car.100% Recommend buying your next car through Gerald Subaru!!!

Although I didn’t I buy my car At Gerald Subaru I take it there for service. I take it there because the customer service and the workmanship is excellent. I’ve had a few issues but they’re always fixed in a timely and professional manner. Colin Miranda is an awesome service rep

I got the most help from Nick at this dealership in Naperville. He listenedto my needs about used Subaru I just purchased. I had Subaru Outback when my children were young and loved it. Set up warranty and car care there for my peace of mind. Im old need more assurance. Very helpful

I am always pleased with the way I am treated at the service department. I have been driving Subarus for 35 years. Most of those years I have had Gerald do the servicing on my vehicles. I have owned as many as 4 Subarus at one time. The work is done correctly the first time. The service people are one of the reasons I go to Gerald. They are thorough, and detailed in their explanations of what needs to be done. Not just with me, but through the years I have seen them with many customers. All are treated well.

Everything went well but they forgot to wash my car. It’s the 2nd time it’s happened. I will still go back for service. They do good work.

I’m so grateful to Trish, the manager, for squeezing me in for an appointment to repair my flat tire. She got me back on the road quickly so I could get to my hospital job. Thank you so much!!

Very friendly and attentive. Brought my vehicle in for 12,000 mile service and was done in about an hour. They were also very welcoming of my dog.

On time, courteous and kept me informed of progress.

This past week my cousin took her Forester to Gerald Subaru in Naperville for service. The service advisor was Collin Miranda. I was astonished at his excellent service. He took care of the situation with the car and took care of us. He provided a loaner car for us to use while her car was in for service, kept her updated throughout the afternoon as to the status of her car, provided a timeline for completion, and made sure we were comfortable when we returned. All of this with a smile on his face and a kind response to all of my cousins questions. After observing your service today, my next car will definitely be a Subaru. I know my cousin loves hers and instead of taking it to her home town dealer for service, she drives 35 miles to Naperville expressly because of the service department and her trust of Collin. Thank you!

We just bought a car for my son that graduated high school. From the beginning of our experience I was impressed. Initially, I emailed for more information. We then proceeded to pricing. We scheduled our in person appointment. Dexter the salesman greeted us in a genuine manner and had us test drive the car. All negotiations and signing were fast and efficient. Dexter was easy going and made us feel comfortable.

Collin was was helpful and knowledgeable he provided all the options and advice required, in a concise and easily understandable fashion. The staff when I picked up my vehicle were very professional and friendly I feel like the work and parts used were top grade.

The service rep was closing up (30 minutes past closing time) when I arrived to drop my car for next day service. He waved me in, and did the check in anyway!I never miss a regularly scheduled service.Love these folks!

This dealership is new to me. My first interaction was not favorable as I was checked in by a gentleman (Rudy I think) who did not introduce himself or make me feel welcome even though I started the conversation with “I have never been here before.” He made sure I knew that he was doing another Service Manager a favor by checking me in because she was busy. Trish made up for it by finding me in the waiting room, introducing herself, and explaining exactly what would be done. She was excellent in answering my questions and keeping me up to date. My maintenance was completed as well as my recalls (2) managed. They also addressed a rough idle that seems to be resolved. Overall I’m very happy with the service. Trish gets a 5! (Rudy gets a 2.)

I’ve had disappointing experiences at dealerships in the past, but had a fantastic experience at Gerald Subaru. I drove from Chicago to buy a car from this dealership. Chris Neill was a great salesman. He was upfront and played no games, which I appreciated. Everyone at Gerald was true to their word and I really respected that. Kenny and who was with him was more than fair at financing. Thank you all for staying true to your word and making a complicated process I dread an easy one.

Love Gerald Subaru of Naperville. They always go above and beyond in every interaction. Very pleased with my 12,000 mile service.

You guys have never made an effort to fix a costly highway maintenance incident I incurred 18 months age. So all I can say is you have a nice car with a terrible performance record. I would like to have your corporate service manager hung by his thumbs from the Tower, and then run out of town on a rail Not real happy with your overall service..

I purchased a new car (hatchback Impreza ‘22) for my small business today and Tony and Junior couldn’t have been more helpful. They took their time to answer all of my questions and helped me find the perfect car. It’s my second car from Gerald Subaru, and it’s where I’ll be going next time I’m looking for a new vehicle!

I went yesterday for my 1st service visit (routine) for my new Forester. Everyone I met was very friendly and they took care of my car. The staff was awesome, they were on time and check in and out took just seconds. Cant thank the staff at Gerald enough for getting me in and out quickly and efficiently. They even washed and cleaned the interior on just a basic service. Looking forward to returning in 6 months for my next service.

Installed an OEM remote start in my wife’s Outback. I would have had the service install it but the wait time was 2-3 weeks. Easy instructions to follow. Only took about 2 hrs. All the connections were already there. Took back to Gerald to have the remotes programmed. Great service team.

I have been getting service for my Subaru Forestor car for the last 6 years at Gerald Subaru, Such a great team to work with, Every one is very friendly(Trish was my favorite service advisor), Great Facilities at Service Center, Dont get bored at all :) . Very professional detailed inspection of your vehicle and some great recommendations to keep your vehicle life long. Love to work with them in coming years as well,Awesome Job every one.

I was very pleased with the entire service experience. The service advisor listened very attentively to my concerns, they called when the found the problem & explained what they found, how long it would take to do the repair and the cost. The car was finished on time. Very happy

Always a pleasure to work with Collin in the Service Department. I drive out of my way to have our two Subarus serviced here. Fast, fair treatment… Quality service… luxury waiting room… What’s not to love!

I do not recommend this location. Service department over quotes and underdelivers. Took my car in for brake service with 77k on the odometer and was told I need to replace 3 of for calipers because they were unwilling to drill out and re-thread a couple of bolts. Quoted me $6k! What a joke.

Huge shout out to Kyu Kim and the Gerald Subaru team in Naperville. Kim took the time to understand why we needed a new vehicle, the options we needed/wanted and our budget. This is our second Outback. The service department has kept our 2014, with over 140,000 miles, in top-notch condition. We really couldnt go anywhere else! Thank you Kim and the entire Gerald Subaru Team!!

I really appreciate the customer service at Gerald Subaru. They are friendly, courteous, and willing to offer information about your vehicle or vehicle parts. The representative is accessible via text while your vehicle is being serviced if any questions or concerns arise. The representative sends a text stating that, minutes after you step away from the service desk!

I was greeted by everyone with a smile. Service was completed in one hour and they explained everything to me. Car was cleaned and I was on the road home. Very pleased every time I visit.

Easiest car lease ever. Identified car on line - put deposit over the phone after very helpful contact worked me through options. Car came exactly the date they said, paperwork completed in an hour - and a great car. Thank you Kyu and Manny.

Dexter was an outstanding salesman! Super nice, understanding, and willing to help. He first made sure he understood what I was looking for and what was in my budget, making sure we were on the same page. When we moved on to running prices he really took care of me, working with my budget and helped me get the car that I truly wanted. The people at Subaru seemed like they genuinely wanted to help me get what I wanted and at a fair deal. Thank you to all the Subaru staff for helping make this happen. 2021WRXI definitely recommend this dealership!

Went to Gerald Subaru for my 6 months maintenance check. Oil changed, tires rotated and a recall replaced. Donna in the service center was extremely nice to me and explained exactly what needed to be done and also at the end, what had been done. It was very fast and Im glad that they take care of me and my car.

Shopped on the internet and Gerald had the best price. The purchasing experience was efficient and informative. We were given detailed instructions by our salesman on the operation of the many convenient and safety-minded options on our new car. The media center is loaded with helpful details. The people were kind and professional and we had a good experience at this dealership.

The mechanic Andrew was very thorough and after checking over the noise, made me feel safe to drive away. I did not have an appointment, and was traveling cross-country, and they fit me in and took good care of me. Im proud to be a Subaru owner and this dealer ship deserves all five stars!

A very poor service and unreliable inspection service. A SCAM .PATHETIC SERVICE: I have reported issue in audio system twice (in current and previous service) but it was never resolved. They refused to provide any courtesy car in th event when car is held for a day. Remorselessly thy said they have no car to offer .UNRELIABLE INSPECTION: In my last car service my Rear break linings were in ORANGE (need future attention) but after six month in current service it turned GREEN(no attention needed). I doubt they even inspect.God only knows if they even change oil and filter also.

Leo was incredible! He was super calming and attentive which is not typical for a car dealership. He made sure that we were truly happy with our car before ever going ahead with a purchase. I did not feel pressured at all. He got it sold to us as quickly as he could while also giving us snacks and coffee while we waiting for all the forms.

It was one of the best experience I had at dealers. Baldo was very friendly, helpful, and Efficient. I will definitely recommend Gerald and him to others if there is a chance.

Exceptional detail on personal service for routine maintenance on my car at the servicing department.

All service reps are great. Matt coneys was no exception. He is professional and helpful.

This is a great place to buy a subaru from. They were very accommodating and helped us find a car that fits what we wanted. I felt like the whole process went very smoothly.

Rudy and Gerald Subaru of Naperville are both great to work with concerning your automotive repairs. Thanks for you assistance Rudy.

Always gives me peace of mind to know it’s taken care of right!

I am at the 1 year maintenance and was told I needed to buy the recommended maintenance in order to keep my lifetime warranty. I only have a little under 6000 miles.After they start the manager comes and tell me that was not correct. I have to keep up oil changes to keep the lifetime warranty in tact. So I was forced to have a tire rotation and cabin filter for $100 more. I don’t disagree about maintenance but I only have 6000 miles on the car. 😡

Amazing service! I needed an oil change and a part replaced due to a recall. Easily made an appointment online for the following week. They had an option to pick my car up, service it, and drop it back off! It was back within a few hours with no disruption to my work schedule. Super kind and attentive technicians. Highly recommend!

The service rep was very friendly and informative. The lobby/waiting area is very comfortable stocked with coffee, water and snacks. I was in and out in about 90 minutes.

Very convenient scheduling. The Service Area is So clean and professional as you enter. The service tech reps were very efficient. The waiting area is nice- easy to work in with complimentary drinks/snacks. Just a great experience compared to any other I’ve had.

This was my first time at Gerald Subaru. I recently moved. I was impressed with the courtesy and attention the staff showed. I will definitely use this Subaru dealer in the future.

Always a pleasure to get my car serviced at Gerald Subaru Naperville. The place is clean, professional, and has an awesome waiting room.

Leo is amazing! I spoke with him a year ago about coming in and purchasing a vehicle, he found me an AMAZING deal this weekend. I am truly blessed that God led me to him and to the right car. Leo followed up with me a few times just to check in throughout the year when he didnt have to and I sincerely appreciate the Gerald Subaru in Naperville team! I was treated like family, didnt feel pressured and they tirelessly worked for me. Leo exceeded ALL expectations and is truly a specialist in his field and wonderful human being.God Bless!Matthew W.

My husband and I were in the market for a new car, and wanted to check out the Subaru BRZ along with test driving some other vehicles. Jeff Walker assisted us throughout the whole process and was phenomenal. We originally test drove back in February, and came back this weekend, 03.27.21, after shopping around and doing homework on the vehicle in question.Jeff was nothing but professional, polite, and understanding. He did not pressure us at all and was upfront regarding pricing. We actually reached out to him again once we confirmed that the 2020 BRZ was what we wanted to purchase, and were able to get a competitive pricing/intrest rate within our monthly budget. They were able to get us in and out within three hours on a busy Saturday.I cannot say enough good things about the service and the “no hassle” attitude, which was refreshing after visiting some other dealerships. Everyone worked with us and was kind, professional, and polite; making the car buying experience enjoyable instead of stressed.When we need to buy a new car again, we will definitely be going back to Gerald and I encourage anyone to check them out for the best car buying experience!Special shout out to Jeff Walker who was AMAZING and kept in contact with us during our decision making process. He is an asset to Gerald- and a top reason for us coming back to buy from them!

I’ve been taking my Subaru Crosstrek to this dealer for over 5 years. Collin Miranda is the best service rep I’ve ever worked with and has always given me 100% top notch service. I’m moving out of the area but I’m already planning to schedule my future service visits when I’m back here visiting family. Thank you Collin and thanks to Gerald Subaru!

Ask for Quinton Carlson!! I had an absolutely wonderful experience! I went in having 3 under 10,000 mile 2020 Subaru Outbacks picked out and ready to look at. After talking to Quinton for a few minutes, he realized that they were actually on the other Gerald Subaru lot. I explained that I needed to see all 3 cars in person to really be able to make the decision, and though I wanted to work with Quinton, I had to do that I needed to do and I was going to go to the other lot. Instead of just letting me go, Quinton went out of his way to ask a manager for permission and drove 25 minutes to to the other lot, show me the cars, and then drove back 25 minutes with the vehicle I liked the most. Keep in mind, I could have very well not bought a car, so he went out of his way to spend time going back and forth to another dealership so I could still work with Naperville (where I wanted to buy a car originally) instead of using his time to get the next customer who walked in! He then was very patient with me when after test driving I explained I didnt want to come in to buy a car until the next day so I could have a night to sleep on the decision. He helped me bring the price down and was incredibly knowledgeable and personable. I would recommend Quinton Carlson at Subaru Naperville 100 times over! Nothing about my experience left a pit in my stomach or with buyers remorse like my previous car purchase at another dealership had left me with. Highly recommend!

Its been so stressful trying to find cars during this shortage but Jeff and Kenny were both so helpful and pleasant! I definitely recommend getting your car at this location!

Leased my 2016 Legacy here 4 years ago. Bought the Car out a year ago. Fantastic service from the first day, but more importantly is the fantastic service after the fact. Leo and Jesse are fantastic on the sales team, and the sales manager Nino remembers me as well when I go there. Service department has gone above and beyond in my experience, and having the maintenance package has been well worth it for me.My car is still doing great and I love it, and I highly recommend this establishment.

Scheduled multiple services for one day, regular service, rear brake service and installation of a trailerHitch receiver on my 2017 Outback. Everything went according to plan, loaner vehicle was great, and all under budget! Greatjob by everyone involved at Gerald Subaru Naperville!Jose Mercado was especially helpful and friendly.

Jeff was amazing! Best experience at a dealership I have ever had! The old finance guy is definitely a snail, he needs a new position. Will definitely be back! Would definitely recommend!

My inlaws bought a new Subaru here and we thought wed get a used 2012 Honda Odyssey they had as well. Waste of $12k. Lol We will have to put a ton of money into this already overpriced van fixing things in the car like the entertainment system and the sliding doors. Very unhappy with service and them passing this off as a decent car. I wish we would have went to a Honda dealership. I guess that is our bad for agreeing to buy but please do not buy a used car here or anything other than a Subaru, unless of course youd like to spend a few thousand dollars extra.

Fast and efficient. Nice place with nice employees.

Purchased a 2020 WRB STI last week and I love this thing!- Ricky found my car for me within a few weeks that met my criteria. Hewas very easy to work with.

Gerald Subaru in Naperville is wonderful. Everyone is very friendly, personable and efficient. They seem to take the pandemic seriously, even placing a wrap over my steering wheel to service my Subaru. (As a side note, when I am required to bring my husbands car to the Chevy dealer located one town west, I dread it every time). Thank you for showing you care about your customers!

Everyone were helpful and as promised service for car done in timely mannerGood job doneThank you very much

Subaru folks always treat me(customers) well from the minute I bring my car in for scheduled maintenance. Their facilities are perfect to let one work while they wait for their vehicles. Friendly yet professional and direct, they make the experience pleasant and low key. Thank you. R

My experience as always was wonderful. Colin is the best, he takes time to explain things and he helped me with a problem I have had with the car. Gerald employees are always friendly and helpful.Ginny Christensen

I took our Forester in for Recall-repair. Scheduling was easy. The repair was a little longer than predicted, but given the unknowns of any repair, acceptable. Their waiting room was spacious, comfortable and well-stocked as usual.

It was the easiest and the most satisfied car purchasing experience ever. We were so glad to visit Gerald Subaru of Naperville. We had GREAT experience with one of the sales consultants, Leo Lopez. He was very personable as if we knew each other before, as well as, very professional. His approach to give us the deal for 2021 Forester was what we wanted - not only price itself, but also how he goes through entire process. His genuine personality really was helpful to make our decision. Besides getting such a great car, one of the best parts of our visit there was - we are avid dog lovers, so is Leo.  We talked about not only the car, but also about our dogs.. we had such a great time. Another thing we noticed was, not only Leo but also other staff seemed to be very professional - dress nicely, with welcoming attitude. Nice touch of the waiting area, too - Starbucks coffee machine, Tazo tea bags, water bottles and variety of snacks there.  The area was also clean and organized, snacks were always refilled. Clearly shows how Gerald Subaru of Naperville trains their employees. We now understand why many reviews here are also very positive ones. We are looking forward to having many more positive experiences with this dealer & their staff in the future.

Great service team. Very helpful

Mi amigo John Peyton was great! fixed minor issues in the car and the process was hassle free. Extremely nice and everything went by smooth!

As always the service at Geralds was fantastic. Collin kept me notified of what was happening and what stage they were in for my service. Another great experience! Thanks!

I brought my son to Gerald to find his first car. Mia was instrumental in encouraging me to make the appointment to come in. Once we spoke to Nick and told him what we wanted, he delivered the best car at the price we wanted! My son loves it! I will be heading back over there for our next car.

Excellent service and waiting area. Staff explains what is being done and costs before doing work.

Went about 3 hrs without an update after being told it would take an hour and a half, but good work as always.

Sales agent was Lenny. He was courteous and helpful through the process. I requested to test drive two cars, one was at a sister dealership about 15 min away and they drove me there to test drive it.Listed price was fair and sales and business manager were willing to work with me to get to a number I felt comfortable with including my trade in. Very satisfied with my purchasing experience.