In my opinion, there is NO ONE better at bath design than Lynn! She helped me do both of my baths, and they could not have turned out any better! She knows plumbing inside and out and is definitely who I will continue to do business with, now and in the future.

Customer service was excellent. Lots of options to choose from. Learned more in one hour than I have in 6 weeks dealing with other places

Ed, the owner, is awesome. Two employees came to my home to redo my bathroom and I was very impressed. They kept everything extremely clean with no messes at all. They were very friendly and respectful. I would recommend this company to anyone!

The bigger lady seems to live a very miserable life as she thought it would be fun to make a huge scene at 9am on a Saturday morning. Some young adults were sitting in their vehicle looking up directions in one of their assigned parking spaces. I’m sure any reasonable person would very SIMPLY move out of the way for anyone trying to park in that spot. As the young adults decided to be the bigger people, they went around front to park on the main road. She followed them to the front of the store to continue harassing them and pretend like she was calling the police. Waste tax payers dollars on a situation that could have been handled much more professional. Very bad representation for the company as my work uses Masi services. I honestly felt bad for her. I genuinely hope she has better days. ❤️

I am very impressed by my experiences here. It has taken me a little over a year to come back and write this review. They were on the more expensive side but came with recommendations from two different friends. Overall THEY DO GREAT WORK AND STAND BY WHAT THEY BUILD.I wanted to get my bathroom completely remodeled, and we spent a while on the showroom floor discussing our homes needs, preferences, and wishes. They came back with an estimate and after some tweaking we agreed on a price and build.It came out beautifully. But also importantly, when i found minor mistakes or unexpected issues in the new bathroom, they were quick to respond and fix them even a year later. Im glad they stand by their work and will use them again in the future.

Today I went in to check out a bath tub I was interested in. I was thinking it was going to be a quick in and out based on the reviews. But I am happy to say that Ed was very helpful answering all my questions and even giving suggestions on better options. Ill be going back the again.

The big lady is rude wouldnt want to talk to her. Seen her go outback to yell at these kids who looked lost and were looking up where to go. Then she got on the phone looking like she was about to call the cops lol.

Helpful staff, showroom spread out, doesnt seem to be in any order.

Mixed review. The two women in the store who helped us on more than one occasion were always helpful, friendly, and polite.Yet, when there was a mistake made on the stores end, and we tried to get a refund of what we had paid, it took two emails and a phone call. Then the man who helped on the phone, Bob. was angry and mad. When I asked him why, he replied, because you said you had paid cash and that was not true. Well, I hadnt said that, but there was no convincing him. So even though we had to wait until the end of April to get our money back on a Feb 17, 2015 deposit, we were the ones verbally berated. Well go elsewhere next time; its just not worth the hassle and the poor treatment.

I had purchased three bathrooms and a kitchen sink from these folks, spent thousands. I went back today to see if I could get some replacement parts. They didnt bother to raise a hand to help. While I was speaking to the sales rep, the owner came into the room and spoke past me to the sales rep (his brother) with no regard for me. I will NEVER walk into that store again!