Chris, the Parts Manager is always helpful & very friendly. Thanks to Advanced Auto & Chris my car is working well again & drives much better.

The associate come right out and read my check engine light for me thank goodness it was no problem

Good prices good parts knowledgeable staff

Went there to get head light replaced, got a new battery as well. John expertly installed my battery and popped in new head light. He was also very helpful assisting me in picking out seat covers. I highly recommend this location, they know what they are talking about and they get you in and out quickly.

Went to pick up several items to work on my vehicle. They were very busy when I arrived so I decided to look around while I waited for the line to move. I found several of the items I went to get and moved to the line which was almost gone. The employee was very knowledgeable and was able to get everything I needed. I will definitely be returning to this location in the future.

Prices very from what your looking for..some stuff good prices...other stuff..well...I would check out other places...you no ...a second opinion!!!!!!

I want to give a big shout-out to John H Advance Auto Parts for going above and beyond the Call of Duty. I had to order the windshield wiper for my car and John told me when it came in the next day I could come pick it up. But I explained to him that I was living in Maysville and it was just a little bit far hes a lot of cool what side I live in Maysville, NC. I can just bring it and meet you @the pig. Not only did he bring it to me but he brought it directly to my house installed it for me and for that I want to say thank you very much mr. John for being so kind.

The guy who helped me (I heard him called HAPPY)He was SUPER HELPFUL! He explained WHY he was suggesting products & he actually LISTENED while I was trying to explain what I came to buy!!

This is the best place always helpful

Very good service been dealing with them for two years now just about on a daily basis, really think the world of TJ and Raj

Great service! Reward coupons really save a lot! Best place for car parts and accessories!

Everytime I go to this store everyone is always friendly, and ready to help me with whatever I need. Been going to this location for years, and I plan to continue.

Great manager in John and most guys know whats going on and Fran

One of the few auto parts stores in New Bern that accepts and recycles used motor oil.  At least, it was the first one that I found after I had called 3-4 and learned that those stores did not recycle used motor oil.  Take in your jugs, dump the oil into the barrel, dispose of the containers in a lined bin, or take your jugs home.  Either/or.  No charge for the service and youre being eco-friendly.  The staff here was brilliantly pleasant and the store was quite busy.

The employees are both friendly and helpful. They made sure that what I was getting was the right part to do the job and that I was getting the best price available.

Like most places, there are ups and downs. Quality of service depends on who is working that day you walk in. Difficult to judge an entire chain of business based solely on that. For the most part, customer service is decent. Quality of parts not much different than anywhere else. Prices seem fair and oftentimes comparable to other chain stores. My only gripe is it would be nice if they updated their systems because one store would say they are still using the car quest system and they cant do certain things. Annoying? Yes. End of the world? No.

Always polite helpful and respectful employees who always honor my military discount...thanks fellas

Everything you need for your Auto is here!

Great service.

I was having trouble with almost everything at 1 time with my car the Store manager John hatcher helped me figure out what was wrong by running the check engine lite and even changed mi head lite i will always choose this Store thank you

Knowledgeable but its a bit pricey on stuff.

Nice friendly

Nice knowledgeable staff.

I have to say that Aron that waited on me was Awesome. I wish every place I went to was as courteous and professional as him. I would hire that man in a heartbeat. Im glad I visited my friends here, Im from Pa. and happy to know good people in our country.

Had everything I needed, for my 18 year old truck, impressive

Roy who works there help me a lot today he is a heart expert slash mechanic my dumb but could not get my car started after replacing a battery and key but he help me out more then he should have thanks man and thanks advance auto parts store for having a great employee serving us in newbern

Always very helpful!!

The store Manager Mac, always greets you with a happy and upbeat welcome. He takes the time to address all your vehicle needs even if you don’t know the exact part he walks you through and helps to figure it out without making you feel like a goober.

I got some drive train oil for my truck very nice they had what I needed.

Had to comment on the great service Daryl preformed for us on a Sunday at 6 oclock. Yes he replaced the battery in my wife Mercedes. He new to use the power saving accessory. Also only took him about 10 minutes. He didnt even have to Google it.

On Glenburnie, great! They even replaced the wiper blade in the rain.

Expensive

I like that they offer a free diagnosis of a check engine light. This saved me $99.00 that the local dealership wanted to charge before fixing the problem a $47.00 sensor fixed.

We stopped here for a new battery just before 6pm. There were only 2 employees working and their policy is that only one can leave the store at a time (makes sense). But the management should know their busy times and schedule more staff at that time. The guys they had working were very good, just highly overworked. And everything slowed down when multiple people needed batteries or codes checked or.....

Very knowledgeable staff plus hard to find repair parts for older vehicles and in stock

This is a good place to shop, I do see that varies people of different languages come in and the sales team do a very good job on help them even with a lanugage barrier.

Very helpful . Check out advance on glenbourie .

Purchased a battery after driving there after getting a jump from AAA. The battery came with a free installation however they failed to mention that they would not install due to the rain until after I purchased the battery.

Brandon, Spencer, April, Daryll, Laura, and Kim all do a fantastic job. Fast friendly and knowledgeable. Definitely my first call for auto parts!

Ive shopped here for quite awhile for my two cars. Always been great until you need brakes. A few months ago, I came in for VW brakes. They sold them to me and when I got home to change them out, realized they were the wrong brakes. So, after an hour of taking wheels off and the brake pads, I had to put it all together again just to drive back and be told they sold me the wrong brakes and Id need to wait a few days for the correct brakes. Irritating but I figured mistakes happen. Now, this last week I needed rear brakes for my Dodge. Went in with the VIN # this time so no mistakes could be made about the correct brakes. Bought what I was told I needed and left. Started to take the wheels off last night, got to the brakes and BAM, they sold me the wrong brakes again. Went in just now and all I got was, oh the guy was new. Excuse me but if Im bringing in my VIN number and yall have got the computer programs to verify these parts, this shouldnt be an issue if they are new or not. It also reflects how poor management is at training. Im done with advanced Auto, Im going to Auto zone for now on.

Good

Always go the extra mile to find what you need

Purchased a battery for my car they installed it for free took about 15 min.Was impressed.. very friendly folks

Very knowledgeable staff and friendly service. Great prices too

Great friendly employees. My only complaint is that online prices differ from in store. Corporate thing.

Needed a new battery today. The Advance employee made sale and installed within minutes. Excellent service

Because they have wonderful service

Second time here at advance auto amazing customer service 👍🏾

Nice staff...friendly, courteous and ready to help!

Once again we have another part store nothing spectacular just parts and Auto Care Supply. Ive never had a bad interaction with a store employee as of yet

The staff are pretty helpful never had any problems.

Good place for getting your auto parts and u get great service.

Very friendly and helpful customer service

Least pushy visit to an auto parts store in a long time.I was asked if I needed assistance several times from different employees, even after assistance was in progress.Greeted as soon as I entered too!

Great staff and service!

This particular location of Advance Auto Parts hasnt awesome manager I own a BMW 5 Series and wanted to get some Castrol motor oil for it very knowledgeable he was or shall I say he is. But his particular location was one quart shy of what the requirement is 6 quarts. So he went on the computer found a location in Havelock that happened to have many quarts of it, but the issue is the product was being discontinued regular price is right at $10 a quart the discontinued price is $4.39 a quart so of course I want to buy as much of it as I can. Upon my arrival the next day at the Havelock location. This particular store manager should be a shelf stocker and not a manager upon informing him of New Bern location discontinuing the product which is supposed to be storewide. He chose not to listen to me nor did he want to call the New Bern location to inquire about the clearance price. He started making non-professional excuses tax bracket in such things that didnt make any sense thats why theres was not clearanced. So the New Bern location store manager is awesome I will continue to do business with this professional.

Justin changed out both headlight assemblies on my car...This was way above customer service..Thank You again!!!

Im and out quick great customer service

Best place to find automotive parts, reasonabley​ priced, and some things like batteries and wipers they will install for you.

Havent had any issues other than they tend to be under staffed most of the time. Otherwise no complaints at all.

Always friendly fast service!

People are very helpful & will explain how to take care of your problem.

John went way above and beyond to help us try to find a local car wash that was big enough for a dually ( there is one kiddy corner but its not worth the money) and he called multiple people to try and help us. Very please with our experience and look forward to dealing with John again

Always friendly, always helpful, never had a bad experience.

Great service. Great prices.

Nice staff very helpful

Have been a customer for years love this store

Very helpful excellent customer service

Quick service. Helpful staff.

Sales person dont know anything about car...move too slow.

Always fast service and great staff

They are always very willing to help, love it

Great sales people.

Helpful, honest, will buy from them again

Great service, they really try to help

Fast knowledgeable service A+

Look for something for your vehicle needs ! They have them there !

The Associates at this shop always help me do the free computer scan when my check engine light is on so I do not have to pay an extra 60 bucks at Mr Tire.

Parts too high. more expensive than AutoZone

Too long ago to remember why.

Always very helpful.

Helpful staff.

Mygo to place for auto parts.

Great service.

Had what I was looking for.

Hard to get help, everyone behind counter.. Where is floor help?

Amazing place!

Great selection on car parts

Great service!

Very helpful

Hubbys favorite place!

Good selection of tools

Very good.

Knowledgeable staff

Great experience

Friendly service and fast service

Always helpful!

Excellent service.

Outstanding service!

The all ways have what I need