Friendly staff, a bit pricy and you will receive the upsell. But good service
Took 10 min for anyone to even acknowledge me. It was 5:15 and I asked what time they closed and the lady said 6. All I needed was an oil change and she told me for my car (a Ford Focus) it would be $100. My wife has a Jeep and pays $30, seems to me she didn’t want to help or wanted me to pay extra for it.
I needed more done than just the oil change but this place wasn’t able to do what I needed done but WILL came out to my car before I could even get out to ask me what he could help me with and gave me exactly who could do what I needed done in the area and was extremely friendly and helpful and when I wasn’t able to get done the other stuff I needed done today I came back here because of my initial contact with Will and then I was completely blown away By The other employees especially Britney she is absolutely amazing and needs to teach a lot more people how to behave in a professional setting because it is insane how many people do not know how to do that!!! She was just informative as could be and friendly and helpful I just can’t give these people enough stars absolutely amazing work guys!!!!!!!!
Busy, but well run. I will be a repeat customer.
Most professional, courteous and pleasant people to deal with.
I waited until the last minute to get a state inspection and they got me right in! Joey & the other 2 guys there this afternoon were so generous! I love great customer service. These guys were great!
This place is great! I was able to sit in my car and they took care of everything! When I told them that I wanted just the basic oil change, they didnt pressure me to upgrade. Everyone was so nice. It wasnt cheap, but it was worth it. I would certainly refer people to this location.
I have been to this Jiffy Lube several times for my vehicles and they have always been outstanding. Professional, courteous and communicative, the staff here has made my experience pleasant. I had an issue with my older vehicle after an oil change and, despite being short staffed that evening, they went above and beyond to figure out the issue.Then, I had to come for a state inspection and they outlined my issues without fudging or fanaooling with me.If you want honest and solid service, come here!
Stopped by Jiffy Lube on my way to work because my tire pressure light came on. Brittney approached me with the happiest demeanor and promptly helped me despite it being first thing Monday morning. She did not judge or make me feel stupid for asking for someone to put air in my tires instead she taught me and gave me helpful advice for future repairs needed. I highly recommend this location as they are so inviting and kind!
Fast efficient and courteous staff. Did it right the first time.
Friendly. Very helpful. Took the time to explain everything without talking down to me. Very quick. Leslie was amazing!!!!!
My husband and I went in to get his truck inspected and from the start they were nothing but nice and professional. They explained everything in detail to us and when they did the inspection they found the air filter was needing a change which doesnt change an inspection but they offered to change it gave us the price showed us the new one before doing it and kept us updated through the whole experience to let us know what was happening with our vehicle. These guys definitely know what they are doing and do it with kindness and professionalism.
Loved the great service. I was traveling and needed an oil change. Wish my local jiffy lube was this good!!!!
It was great! The people were so friendly and accommodating to me.
Very professional group of guys. Honest hard workers. Wish more jiffy lubes were like this one.
Bumpy start as they couldnt get me in due to waiting on parts for another car and forgot to call me when they were ready. But when I came back on my own, they apologized, took me in immediately, and even the boss jumped in to get me in & out. 5 stars for the effort to earn my business. Ill be back.
I was very surprised, I went to get a oil change on my new car to me which also is foreign car to find out they could not do the whole service because of a special tool they did not have. But I still had gotten my oil changed. The next day I had no problems with my car until the following day, my car was trying to tell me about my oil. To find out they put to much oil in my car, my car had shut off it wouldn’t crank I was so upset. And coming from out of town .!!!! Thank god I knew a great worker so I gave the call and I can gladly say when I couldn’t do nothing with my car in Jacksonville. Ms Tina and her crew save the day I thank god because it was definitely to hot out side with kids to be on the side of the road. The came to me and took some oil out of my car right where I was at. I’m just praying lord please let me made it home to Fayetteville nc. Thank you Joe, Tina, and the two gentleman that came to help.!
Very friendly and helpful service - and so fast!
A little pricey. Made me feel like a fast food place. Everybody was friendly. But didnt seem to be as personalized like when youre going to your own mechanic
I have a two wheel drive Dodge Dakota that they would not inspect because I had tool boxes. Said it was too heavy for their lift my truck weighs 3,500 lb there was a full size Toyota truck on their left in front of me
Failed me for an inspection on something that was fine and then charged me $12 you couldnt pay me to come back to this place manager was rude
I love having female mechanics. It makes me feel safe, so I love coming to Jiffy Lube. Great prices and they are upfront about everything
Best service I have ever had . They are on it there. That place runs like a well oiled machine. They all make a good team there.
Fast, thorough, clearly explained their process and what they did, and everyone was EXTREMELY courteous!
My favorite quick and quality service. No long wait. Got a great deal on my oil change.
Came in for an oil change, staff was polite, greeted me as soon as I parked. I was told the price up front before they pulled me into the garage and during the service I was only offered two up-charges (air filter, coolant top off) which was far fewer than the 5 at Valvoline. I was in and out in 25 minutes, which is on par with my Valvoline visit. I could probably stretch this into a 5-star review but frankly I still think $50 is too much for an oil change. And it wasnt tax that put it over.
Weve been coming here since my husband got stationed here. Always stressful trying to find a good mechanic while moving around but this Jiffylube location is always helpful, fast, and very friendly
Last Friday, August 28th, 2020, Tina and who I am assuming to be her delightful lead crew man, met me in the parking lot almost as soon as I pulled up, asking how they could help me and the service only went up hill from there. Tina patiently found the best service at the best price for me, while I asked about and searched for coupons, which she happily obligiged. Tina then informed me I had a massive oil leak and could not in good conscience give me an oil change that would actually be useless. Tina suggested I get my car to our shop asap, AND provided me with a video, so I could access the damage and show our mechanic.You just cant find this quality of service too often anymore these days, and I am so grateful I chose to return to JL after being to ill to drive the last few years. Tinas honesty, integrity and loyalty to customers is a true rare gem to find in todays world. These qualities along with Tinas happy upbeat personality is, I am most certain, responsible for the overall excellent, positive and welcoming attitude of her entire crew and the extremely pleasant atmosphere of the whole shop.I am not in anyway in charge of JL pay raises, but if I was, the same way I was for our own business of 30 years, Id give Tina a very nice fat large one to ENSURE she was financially comfortable and would NEVER have need to take her skill and abilities and go elsewhere, for that woman is a true asset that only a fool would not treasure.I have taken much pleasure in telling this account to all with ears and recommending they take their own vehicles to New Bern Jiffy Lube, which is something Ive never been compelled to do before after ANY of my previous visits to JL.Tina reinvigorated my belief and hope in humanity and I humbly Thank her.
Great service provided in a timely manner. 👍
Great staff. As soon as you drive up, they have someone waiting for you to welcome you and ask what services you need. Brittany, I believe was the front desk/cashier, was very professional and very thorough with what services they offer as well as what they recommend. She didn’t try to up sell me or pressure me into getting anything else. Brittany and the rest of staff works together as a team and are definitely true professionals.
Ray, Calvin, and Chris did an awesome job. I highly recommend this Jiffy Lube. Most Ive been to are hit or miss, but this place is fantastic. Great customer service, especially from Ray! Give that guy a raise. Easy to understand explanations and they physically showed me each problem. Ill be coming here for my brakes and oil changes as long as they work here.
Awesome people and fast service
I had a very good experience. The staff was outstanding. I will be a loyal customer.
The staff was so friendly, and it was not a long wait..in and out quickly!
Friendly professional fast service. Will use again.
Britt, Dolph and Ray did an awesome job of changing my oil and accessing my vehicle. Dolph even showed me the entire process behind oil changing. They also cleaned my windows for free on top of that. Will most definitely be going back when it comes time to get my oil changed again.
Good job. Staff was personable and my old change didnt take very long
They were quick fast and very nice.
My experience here couldn’t have been better. The lady who seemed to be in charge greeted me, was very friendly and helpful, and the service was very quick. I was in and out for my inspection in no time. She also gave me coupons and assisted everyone else with courtesy and politeness.
They were out of the oil blend that my car is recommended, but of course, they had the more expensive one. I was given the option of waiting for the cheaper oil to come in from elsewhere (another store? AutoZone?) but I was needing to get on the road, so I ended up with a more expensive stop than expected.One person ahead of me was actually told AFTER the oil had been drained from her car that the lower cost oil was not available... Jiffy Lube did the right thing and charged her the lower price.
The management at this location have clearly prioritized the customer and have ensured excellent service despite limited staffing during the COVID outbreak. Our vehicle had a persistent brake issue that the Toyota dealership was unable to solve even after multiple attempts and several hundred dollars wasted. One look by Jiffy Lube was all that was needed to fix this problem and they didnt charge me anything for it. They will shoot you straight and deliver a high-value service, something we can all appreciate at this time. Would certainly return!
I went there to get my oil changed and radiator flushed. They took me right in and began the tasks at hand. Manager and employees were very professional and friendly. I highly recommend the location in New Bern NC. Every time I come to New Bern I stop for service at jiffy lube. Thanks guys and gals keep up the excellent work
THE MANAGER! She was straight-forward WITH no-nonsense!Service was actually....quick.
Quick and friendly service, all the guys there today went above and beyond...thank you
Worse place to take your car. Scam Scam Scam .Charge you and then. Fail your carbecause of a window washer . dontgo there.
Professional and very fast. No sooner did I sit down in the lobby and finish answering an email and they were finished with the car.
Super friendly, Like they open doors and explain everything to do. Prices are reasonable. And love the veterns discount.
They were very friendly! They were quick, the whole place was clean and the lady at the front desk was super nice and helpful! Also, affordable prices! Highly recommend!
Got my oil changed there and two weeks later my a message pops up I need to change my oil soon. I only have 4 percent oil life. This means they charged me but never changed. Calling over today hopefully they correct it without me having to call cooperate. Ill never go there again.
Great service, great prices, great staff, they are amazing
Awesome service and the staff was very helpful and friendly and very knowledgeable...also gave a military discount which is nice to know there are businesses that support our military and veterans....keep up the good work.
The people at jiffy lube was wonderful the sevice was great I will be returning
Fast service, great staff. The prices seem high but the service and speed is well worth it. Staff is very knowledgeable
Very friendly, knowledgeable and efficient staff. Ill definitely be coming back for other services on my vehicle.🚗💟
Very expensive for a standard oil change!
Had dmv inspection. Fast, friendly, competent.
Friendly staff
I showed up there with an oil filter loose after driving across the country. I was tired and exhausted and was dreading having to deal with car troubles again, but the New Bern Jiffy was quick about everything! I was in and out in less than 30 minutes with 2 cars already ahead of me, very friendly staff, and they were nice enough to tighten up the filter for free since it was an easy fix. Definitely going to return there for any future car maintenance.
These guys deliver a solid service. I always receive quality work and at a great speed. The price reflects this however, as they can be a bit high. Sometimes, theyll look out for you during slow periods.
Quick fast and in a hurry service, these guys are 100% on it. You can tell this was not the mechanics first rodeo.
Before now, Ive had nothing but positive experiences here. My wife found out today that her oil hadnt actually been changed. We have proof. For anyone who knows anything about cars, Ill just keep it short and say its obvious the zip ties hadnt been taken off. You know what Im talking about. She went in for a refund or a service, and she was simply given the cash back with an eye roll. No sorry. No can we make it up to you. Im calling the Better Business Bureau in the morning; there have been lots of reports in the news the past few years of mechanic shops taking advantage of women. I hate that it happens here in New Bern. Ive recently had my oil changed there, asin last week. Its late now, but Im checking mine in the morning. If I can tell it hasnt been changed, Im going to do more than call the Better Business, Im calling the cops. You have lost two loyal customers here and I swear that if anyone ever mentions an oil change I will slander you business to no end. DO NOT GO HERE.
Excellent service excellent price very little waiting
I stopped in this location 12/21 just after noon in need of a oil change before I go out of town. I entered the location and no one was in the customer area. Thinking I set of a ringer that a customer is up front I stand there. There were 3 employees in garage area talking and no vehicles. After a few minutes I walk to the garage glass door. One employee looks me right in the face and turns back to the others and continued their conversation. After a few more minutes I decided to leave. Very unprofessional. I drive down the road to the Valvoline location. They met me at the car, welcomed me in. I drove in the garage and stayed in the car while serviced. In and out in 10 mins. Now that is customer service.
Fantastic people and they did an awesome job on my car. Very knowledgeable and so helpful. I recommend them highly for an oil change, brake pads, windshield wipers or whatever you need done.
Great service and courteous employees. Went there to have my high and low beam headlights replaced on the driver side or my sedan and took no longer than 30min. Definitely will return in the future.
I recommend this jiffy lube to anyone their customer service is the best I’ve seen and they make sure your car is running smoothly before you get back on the road.
I was in and out. Literally was greeted at my door when I pulled up. Fast.. not even 20 mins, did extras, and saved me some money, even opened up the door on my car when I left. Everyone I encountered was super nice. Would highly recommend them.
Busy. Fast service. Kind associates.
This place is awesome we got our 2008 Hyundai Elantra fix the other day Adolph hook us up man definitely coming back here 😁👍🏾
Friendly and worked in a timely manner
They dont know how to answer the phone.
So I only change my own oil, but was passing by and said well Im lazy today. A little pricey, but for a standard oil change they are pretty fast. Just remember folks people who change youre oil are humans and mistakes get made or human error can lengthen the change process. If you come in on a Saturday when its 90 plus degrees outside and ya car is hot give them a break
They were very nice, explained things clearly, & were fast
Just as quick as their competition ( three minute carwash ) and their blow drier didnt blow off my mirror always a plus
I went to the New Bern location for a state inspection. I was told that they could not do it because my car was registered in Onslow County. That’s the dumbest thing I’ve ever heard. I’ll never be returning to that location and will encourage others to do the same.
Helpful, friendly, professional staff, love that you can watch them work on your car, and never have to wait very long for my services to be done! Highly recommend this store!
Great service!
Fast service with a smile most of the time. Thorough servicing and inspections.
Quick service. Got my state inspection done in roughly 30 minutes. Helpful staff that was very courteous.
It is flowing as smooth as usual
Ive gone to jiffy a few times for oil changes and it was fine, but to be told that my break pads were about to be border line gone and about to break my calipers, I thought that was suspicious. They wanted to charge me 250 for changing the front and 250 to change the rear pads, I said no. I went to a couple mechanic shops and was told my pads still looked new. Dont trust this jiffy anymore
Mr.Joe is the best person ive ever met...
Pulled up for inspection and was in and out. GREAT customer service, gentlemen even came out to my car to open door for me as I left. They will be my new go to place.
I know a lot of times these types of businesses get bad reviews, but not this one. They identified bad tires on my vehicle and showed me exactly what was wrong. They did NOT try to oversell me on things I did not need. They took care of the tires and oil change and had me on my way....
Absolutely horrible I came there and was told false information that was completely inappropriate for someone trying to make money by having customers. needless to say my experience here with this manager was shockingly sad, I drove all they way over there to be told oh no 🤦♂️ you dont need that done ✅ they dont need that information from you at the DMV. (Well yes they do 👍🏽)they thought they were being all smart and smug to my face I new they were wrong and lying to be funny but it wasnt worth the harassment to just get my car inspected for new plates so I took my business elsewhere. But why all the hassle just to send someone away? Not cool guys 👌🏽⛔️DO NOT EXPECT GOOD SERVICE HERE!⛔️
Ive used them for years. Have found them to always be friendly, efficient, and most importantly honest. Highly recommended!
Charged over $100 for just an oil change on a new vehicle, completely taking advantage of the situation. Disgusting! Not trustworthy!
Friendly and helpful people working there!
Fast service.
WAS CLEAN THE PEOPLE WAS ON TOP OF THINGS EXPLAINED EVERY THING. I WILL SURLY GO BACK
Good service
Nice people, fast service
They did a simple oil change and didnt put the bolts back in. So the oil pan draug until I heard it.
I had a service in this station before... it was fine then. Now its different. They told me no wait time. Spent there an hour. After draining my oil they told me they do not have oil my Porsche requires. Insisted that aftermarket filter isspecial and costs 28$ with carquest logo on it. German import OEM on amazon is 10$. I ended paying 180$ for an oil change. Should have gone to Porsche or do it myself... a complete ripoff. Stay away from these dudes...
Excellent work and very friendly service! They are also very generous towards military members and will hook you up with as many discounts as possible!
Good price, excellent service and very friendly and very quick. Highly recommend for a quick oil change.
I go here every year for inspection and they never disappoint. Always friendly, easy going and hassle free.
Quick service
Excellent service. Always friendly, always professional, always informative.