I just have to say how grateful I am to have purchased a Harley from Eric and Gruene Harley Davidson. Eric, by far, is the best in the business. He was so helpful, down-to-earth, and quite honestly, when I left I felt like a made a friend. He has since kept in contact just to see how I am and how things are going. Thats top notch customer service. Owning the heritage Softtail has been life-changing for me and my wife...literally. Life is too short to not own a Harley, and time is too precious to bother looking somewhere other than Gruene Harley!

On 10/13/21 I brought my 2014 Ultra Limited for brakes issues. Service writer was great and got my bike in right away. Even gave me tips as to where to go for great coffee. As I knew it needed, they diagnosed the bike as having warp rotors and needed front pads too. Replaced it within a few hours and I was good to go. Being that I am new to the area and as I waited for my bike, I got to meet Eric the salesman and when asked, even gave me a good info as to where to buy a wave runner the name of a salesman to talk to. Told me to see other salesmen first and then see his recommendation. This will be my local service place from now on.

Jessica is an awesome individual. She was very helpful on ladys night. Even though she was getting ready to go home, she took the time to help me find a few things in the store. She us great

Dropped my bike off on a Friday before closing. Zach had 2 new tires mounted and balanced by mid day Saturday. I was there for the weekend for riding school. Worked out perfect! Thanks for the great service!

Gruene HD had really good sale on gear. Found a HD helmet on sale at 40% off the retail price. I walked away a happy & satisfied customer with a new helmet in hand.

Crystal Castillo was very helpful. Even with several customers, she was able to make sure each customer received all the help they needed. She was very friendly and professional. Our experience at Gruene Harley was great. We will shop here again.

Great group of folks! Made the purchase of my new Harley easy and enjoyaable.

Very impressive service. The staff there are great.

Sales team did fine, I bought my bike in 2018, and I now just put my fourth exhaust on it at another shop. And found out every issue with my exhaust breaking in two was from this repair shop not finding the broken in two mounting bracket. Either they knew about this and ignored it to have me keep coming in. Or they lack the skill to notice as mechanics when it was a constant issue. Either way had to burn through my good faith warranty on the bike and spend money on faulty work. Buy a bike here, but get it serviced elsewhere is my suggestion

I simply can’t say enough about the entire staff at GHD!! Every single employee has been incredibly welcoming, helpful and it’s a direct reflection of exceptional customer service. I would like to directly compliment Eddie and Zack in the Service Department. These two CONSISTENTLY stay in close contact during servicing and are as honest as it gets. Best shop in the SA area by far!!! The managing staff should be extremely proud.

Bought a 2020 freewheeler, sales people went out of there way to make me a good/fair deal on my trade in. Im in the process of up grading from a stage one to a stage two. The parts department was great to work with and the service department was very professional. When I go to Gruene Harley Davidson I feel like its home.

Bought a 2019 Road Glide from Aaron. Wasn’t pushy, didn’t try to sell me something that I didn’t want. Very nice, straight up and straight foward. I’ll definitely buy from him again. Hands down beat the price and everything else from my 2 local dealerships. Very happy with deal from start to finish.

Jay is our go to person at Gruene Harley. He is an amazing person always friendly and ready to help us with just about anything. He is an asset to your team!!Your team at the front apparel department are also so very friendly and helpful. Great store great people!!

I have purchased two bikes great sales staff and have had work performed in service with outstanding professionalism. Always courteous and helpful . Great place to do business! “Thanks guys.

Very happy with my recent purchase of a Street Glide! Damien took care of me from the beginning and even went to bat for me over some of the cost. Ill be back to Gruene Harley for my next purchase!

I had 2 bad experiences with Gruene Harleys service department this year. The first time my 02 trike was in the shop for a month and the problem was not fixed. The second time it was there 4 months and, although the original problem was rectified, it came back with several issues that did not exist when it went it the shop. I wrote two negative reviews, one after it spent the 4 months sitting in the shop and a second one when the new problems surfaced.The new service manager, Michael Ray, contacted me on August 21st, told me the general manager had forwarded my review(s) to him and directed him to contact me about them. Michael was friendly and asked me to bring my trike in and give them to opportunity to make it right. I was skeptical about returning to this dealership but decided to give them another chance based on the service department having someone new in charge.I dropped my trike off on Wednesday, the 25th, with a promise that it would be in the shop no later than Friday. Michael and I also discussed the fact that I was planning to attend a bike rally starting on 16 September and needed it back in time to do a couple of other thing to get it ready. Because my wife is recovering from surgery and cannot drive one of the shop employees was detailed to drive me home to San Marcos.Michael kept me informed of the status of the repair process on a regular basis. Some of the parts had to be tracked down and bought from another dealer causing some unavoidable delays. When he called me on the 15th of September to let me know that it was done and ready for pick up I was already loaded up and ready to leave on my trip a day early. At this point I wouldnt have had tome to get the other things I needed to take care of done. Michael offered to have it trailered up to me immediately but I told him not to and I would contact him when I returned.I called him when I got back home on the 22nd and he had my trike delivered to me the next morning. I had time to take it out for a shake down run that afternoon. All of the issues have been taken care of and I couldnt be happier. As long as they have a service manager of Michael Rays caliber I will not hesitate to have Gruene Harley Davidson work on my trike and highly recommend them to anyone who owns a Harley!

Very spacious and great selection of merchandise. Everyone is so attentive and down to earth.

Aaron is by far the nicest, friendliest, honest Salesman ever met in my life. He will go out of his way to make your purchase one of a kind. Answered all our concerns and introduced us to everyone at Dealership, made us feel like Family.

I LOVE Gruene Harley Davidson staff. Service, parts, and especially the best salesman in the world -- Jay! Weve purchased four bikes in the last six years from Jay and will always return for the best sales and service!

Your parts and service teams have come through for me on multiple occasions. From getting parts drop shipped overnight, to last minute diagnostics and repairs before a run, they always do their best and make things happen if theres anyway at all that they can. I recommend them to all my friends and family. They give incredible effort, and you can tell they care about the customers and their motorcycles.

Go see Aaron one of the best Ive ever had the pleasure to work with. Made buying my bike an easy hassle free experience.

I want to give a big shout out to the whole team at Gruene Harley Davidson!! Eric and company have been awesome!! After my wife and I totaled our motorcycles in an accident Eric and the rest of the staff at Gruene not only helped us navigate getting new ones, but they genuinely cared about how we were doing and didnt pressure us until we were ready to get back in the saddle. This is a great group of people and we wouldnt go anywhere else for our Harley Davidson needs!

Wanted to thank all the good folks at Gruene Harley Davidson, especially Eric Pena. I visited Gruene just to check it out. Being extremely new to the riding scene I had a lot of questions. Eric took the time to answer them all plus let me know some stuff about bikes that I didnt know or would have thought of to ask. After showing me some bikes in my $ range I decided on a 2008 Electra Glide Ultra Classic. Eric never tried to sell me over my budget and I appreciate that. After buying my new ride I was given a tour of apparel, parts and service. Customer service is top notch at Gruene! Customer for life!

On May 15th of 2020, I walked into Gruene Harley not knowing what to expect. I hadnt ridden anything but dirtbikes, and that was when I was a kid. Due to the pandemic, and everything that I do for my mental health shutting down, I found one that I wanted. Damien Cutcher helped me from the start. He walked me through everything, helped me pick the right options and insurance.Fast forward to September 5th, 2021.... I walked outside, and my heart sank. The bike that I had bought the year before was stolen... Almost immediately, I sent Damien a text. He quickly got the information together for me (on his day off) and got me on the right path to getting this resolved. 23 days later, and I walked out with another bike.These guys dont just call you a part of the Gruene Harley Family, they treat you like it. You arent just a sale... you are a person, and you are taken care of as such. I cannot recommend this business, and more importantly Damien enough.

They now have Davies med clinic there doing Covid/flu testing I got my results in 15 min for only 125$ great way for me to find out quickly

My husband and I could not live without our Gruene Harley team. After our accident they took care our bikes, were genuinely concerned for us and helped find new motorcycles that were better than our originals. We love these people!! We would never go anywhere else except Gruene Harley for sales, service and just genuinely wonderful people.

A great place to bring your motorcycle for needed services, tires etc! Great crew here!

Great experience guys! Stop thinking and DO it. Jay took good care of me, ask for em.

Everyone in the place has some HD shirt on so theres no way to know whos sales and whos customer. After walking around looking interested no one asked to help so I left.

We had a great time in support of the 3rd Annual Guardians of the Children Fundraiser hosted by Gruene Harley Davidson. The day was long and hot, but well worth the cause of supporting our local youth!

I was visiting the area from out of town. On Friday evening my Sportster suddenly did not want to start. Took it in on Saturday morning and they got me back on the road within two hours. The service department and the mechanic were courteous, informative and prompt.

The service department and parts department made my new Iron 883 look a whole lot better! Thank you to all of the personnel at Gruene Harley-Davidson for making my dreams come true!

I had to spend an hour on the phone to get everything figured out with them. Bike broke down and took it here. They transferred me back and forth 4 times trying to get me to the service department. Then, service hangs up on me in the middle of me telling them what I needed done. I call them back after all of that and they transfer me 2 more times to someone who could give me information on my bike. The only reason I didn’t give them one star is because they were as nice as they could be to me. I knew it was a sign when I first bought the bike from there and they never sent my plate. They only sent it because I had to call them.

Nice looking dealership tucked off I-35...a nice change from the same cookie cutter dealerships you see nowadays.Parked my sled and walked in the front door and was immediately greeted by 3 different ladies who were all professional and polite. I was asked if I needed anything in particular and I told them I was just browsing but thank you. I found a couple t-shirts with the best design of any Harley Davidson dealership Ive visited so far!I highly recommend visiting this dealership and really enjoyed my visit unlike my visit just north of here at the other Harley Davidson dealership. Like night and day in the service.Gruene HD may be small but the are huge in customer service!Good job everyone!

It is always a pleasure dealing with James on issues with my motorcycles. He is patient and listens to problems and pursues the resolution with technical support of Milwaukee. Sometimes issues happen that are unexplainable and can lead you in different directions but the satisfaction of a job well done is always appreciated. Thank you Gruene for your support. Anthony Guettner (Tony)

The employees truly make this place awesome! I recently replaced a totaled motorcycle through Gruene HD. Everyone that I dealt with was absolutely awesome. If youre within 100 miles of this dealership you owe it to yourself to make the drive.

Nice H-D store. Friendly greeting upon entering.

This Harley Davidson was awesome. The very nice, helpful young lady at the register went above and beyond to help us vacationing travelers feel welcome!

Learn to Ride: Cant say enough good about Bill, super patient, great personality and very knowledgeable! I had a wonderful experience in his class! I was able to ask questions and get the answers I needed!!

This location could use a bit more parts and service could be faster. but love Harley Davidson

Stopped by to set up an appointment to service my Freewheeler - looked around the store, bought a shirt, got ready to leave and my brothers Soft-tail wouldn’t start - had a dead battery!! Jerry (Geronimo) came out, took a look, pushed the bike to services and had the battery installed in minutes - just great customer service, that’s why we come to Gruene Harley - thanks for all y’all do!

If I could give 10 stars I would. This place went above and beyond to get me back on the road . I will definitely be spending more money here in the future . Thanks Albert and Zack and Rutger . Ill be back to buy my 2021 Roadglide .

I went to the store before closing hours and i went to the restroom left my sunglasses and stay there for an hour until they closed, i returned the moment i got to my car and they dissapear, we were the last two on the store and the last person that entered to the restroom was the tendant lady...Worst experience, here. Be careful if you go here and dont forget your thingsss

I ride out here to service my bike because this is the place to get it done at Great Service Great Crew

Im a local Real Estate Agent and I ride a Harley Davidson and this location is my first choice for stopping in for my gear. Lovely staff as well. Thank you for keeping me safe on the road.

Nick really did an awesome job in helping us with Leonards Harley. From towing it to them, getting the estimate, and keeping it secure until we settled with the insurance, and then hauling it to our home. Nick is a very good asset to the Gruene Harley-Davidson Family. We shall see you again with all our Harley needs in the future. Thanks so much !

My experience with Gruene H-D was awesome - they didnt have the bike I wanted on the floor but sourced one from another dealership and had it ready for me to pick up within a few days. Damien was knowledgeable and professional, I got a great deal on my trade, help from the parts dept. on upgrades I wanted to do and the paperwork took just a few minutes then I was on the road. Gruene H-D gets my highest recommendation.

A. Steven has helped me with all my parts on my bike since day one . I bought my Fatboy S in 2017. He’s helped me every time. He’s a great asset to yalls dealership. Thanks again!!!! Look forward to buying more accessories to my bike.

It was different than normal because your computer system was down, which caused your staff to change the way they conduct business. My parts guy was informative, helpful, and professional. He was able to work around the computer glitch and help me. Both girls who completed my purchase worked together, which made the process more efficient. They both maintained a smile during my purchase process. You are fortunate to have quality staff that is hard to find these days. Keep up the great work!

After calling three other Harley Dealerships to fix my bike and being lied to by all three so they could make a quick buck off of me, Eddie and the team at Gruene showed a level of service and class that has made me become a loyal customer! Eddie arranged to pick my bike up from my house at no charge. Raymond was at my house an hour later to load my bike into a trailer.The other dealers all told me to tow the bike in myself. When I asked for quotes none of them would tell me a price just “anywhere from $400-$800 depending on the time.” The part I thought I needed was $280, and it would take less than 30 minutes to swap and link, yet I couldn’t get a firm price?Eddie’s team had my bike in the shop less than two hours after I initial called them. Turns out I didn’t need a new part after all and Eddie only charged me $50 for the labor to get back up and running. I went ahead and bought extra parts I wanted since I could now afford to buy them, then went and spent another $100 inside on more gear, all because Eddie and his team treated me like family. The service department even stayed late to finish so I wouldn’t have to make a second trip out later in the week.I will never go to another Harley dealership in Texas. Gruene Harley is superior to the rest!!

Bought my second Streetglide from Gruene. This Harley store is top notch from Sales to Service. A special thanks to Damien and Albert for making it happen so smooth like always !!

Best experience ever !!! No pressure worked with us . Thanks to Eric !!

Nice but not as big and not a whole lot of merchandise like Cowboy Harley Davidson.

We went in there to buy a t-shirt. Were in town to sight see. I left my husband alone for a few minutes and guess what happened? Eric (salesperson) found him!!! LOL And we ended up trading our bike for a newer one!! Eric is a very good salesperson. He was very nice and helpful. Great customer service! Well take a ride (in our new bike) to the store to buy any accessories.

Had such an amazing time at the ladies night. The staff is so sweet and caring and understanding. I really recommend this dealership! I cant wait to take my riding lessons!!

Guys were very attentive and made sure I received right equipment at best price. Very helpful in general.

The dealership did a great job of showing me different styles of bikes which helped in my decision making.

Just bought my second bike from Tim and was a breeze . He got me the bike I wanted while I was out of the country and kept it on hold. The entire deal was smooth and fast. Loving my new 2020 Road Glide Special. Gruene is by far the best motorcycle dealer Ive dealt with, regardless of the brand.

Man I still cant believe it! Thanks Albert and Tim for pulling off the Awesome surprise. Parts has been Awesome as well. If I missed anyone..you all rock too!!

Good people but a little slow

There great people there I was run off the off the road on loop 337 by the high school in 2016 they were there 10 minutes after all the emergency services arrived.they loaded my harley and me took me to the dealship.i broke 5 ribs and fractured my sternum.but repaired my bike in about 2 to 3 weeks.and I picked it up and drove home.Andy

Went for the fish fry, but got there late 😁😁, but atmosphere and employees awesome

Was very kind and prompt with response and getting me taken care of. Harley never fails me when it comes to customer service.

Just want to continue to express my great fullness to everyone who weve been in contact with and have met over the past few days. Way too many people to list and I not the greatest with names but sure do remember a face....lol. This purchase has been something Ive been waiting for since selling my Harley 15 years ago and you have all made it a perfect experience. Looking forward to the many events and great times that are ahead of us, LETS RIDE !!! Ps: extra special thanks to Jay, sir you are a rockstar and I see why you were referred by so many people !!!!

They make you feel like royalty!

Heat people and great service! If you’re on the market for a Harley, you can’t beat the crew at Gruene! Top notch!

Great Service, nice environment

Having previously been a self taught rider. I learned so much from Bill about riding that I had previously not known or even considered. Double thumbs up to Bill and Gruene Harley-Davidson for making this a knowledgeable and pleasurable experience.

Went looking for Veteran style shirts. Sold out. Maybe next time. Thanks

Awsome ride from San Antonio. Cool people

Absolutely love this dealership. Great sales department, super knowledgeable parts counter and some of the best service writers and mechanics out there! Id recommend Gruene HD to anyone with a bike!

Everyone is so kind and are always ready to help you. We came in for a part and the atmosphere is great because of the employees are amazingly customer oriented and make you feel like family. Thank you for being here during these trying times ❤ 💜

I recently purchased an 05 Heritage Classic at Gruene Harley and was extremely impressed by the staff and operation as a whole. I have never been a fan of dealerships of any kind and was not looking forward to the ordeal that I knew was coming. The experience turned out to be completely opposite of what I expected. Jay and his team were extremely professional, well organized, and most importantly, straight with me. I would recommend to anyone looking to stop here first. You will find an awesome staff and leave feeling like part of the Gruene Harley family rather than just number. Hats off to Jay and the rest of the team @ Gruene Harley. Keep up the good work.

Awesome customer service skills..went over and beyond. Highly recommend Michael Ray.

I want to thank Damian for helping my husband make his dream come true in getting his Harley! We love it! Damian is an awesome guy! He is so professional, knowledgeable and patient. He explained everything thoroughly and with that we were able to choose our bike! WE You Damian and our bike too!!! Thank you so much!!!

Great place friendly staff always a great place to be on Saturday always something going on and hanging out with other bike lovers Jay is the greatest help and sales Been doing business with them for years and many more to come

Friendly staff and willing to help. A good selection of bikes.

Very helpful and minimal pressure in the buying experience. I was treated with respect and was not given any run-around.

Had fun at the car show

It was and still is a pleasure to work with Damien in wrapping up Final Purchase and Prep items. Thank you! Mark

Heading out on a trip to Washington DC tomorrow and two days before the trip I realized the rain gear I bought at Gruene was to small. Thanks to Haley in who works the front counter she located what I needed in Louisiana and had them overnighted to me so I could make my trip!! Great Job Haley for going above and beyond to make sure I could make my trip with what I needed. Five Star ⭐️⭐️⭐️⭐️⭐️ customer service for you!!!

If you are looking for a new or used motorcycles 🏍 here. Plus a great place for accessories too.

Best dealership. Friendly people, great prices. Highly recommended.

Mr, Valdez,This review is actually for Alicia. in HD clothing sales.Good afternoon to you and the Gruene Harley Davidson Staff!.First Id like to say that Ive been to Harley Davidson dealerships all over the world!I stopped by My Favorite Dealership in the WORLD this past Monday morning, 1 March to order a solo seat for my 2017 SGS and ran into Alicia (whom I hadnt seen in quite a while). During our conversation I mentioned that I would be taking a job in the Japan, and that the mens Vanocker leather jacket was my idea of the perfect jacket!Unfortunately, no matter where I looked in the country, I could not find the jacket. Id been looking for at least 3 weeks, and lost hope of ever locating and purchasing it. Thats when Alicia stepped up and urge me to give her a chance to see what she could do. I then went to see Steven in parts (who is also AWESOME) to order my solo seat, and Alicia didnt hesitate to search for the jacket for me.Long story short, she found the jacket for me in less than a day!!!! I was so appreciative and humbled by her efforts and professionalism!Thank you Alicia!!! and thank you Gruene HD for hiring such great people!!!Thanks!v/rBryan Crosby

Excellent venue great staff and wonderful motorcycles. Awesome supporters of local business we had a blast -- More Sin Glass Blowing

Mark off 1 more HD store visited. Cool place to visit and get cool merch. New 2020 HD colors are awesome.

Everytime I go into the store, Im always greeted with a smile, one day I called Albert to help a friend from out of state with a issue, and he came thru with flying colors, Everyone there is always helpful from the parts dept, to the service area to the front sales cashiers,

At Gruene Harley Davidson, all employees are really great, sales, parts and service department are second to none..

They have Harleys, of course, but also do events and help out local clubs.

Very nice selection of motorcycle new and used

Have used your Service Dept for over a decade, have always been more than pleased with your work.

Awesome 😎 Staff was genuinely cool people and it very helpful

Great service provided by the Parts and Service Crew here at Gruene Harley Davidson! Carlos knocks it out of the park, again — my bike looks great, and rides even better.

Is it a smaller dealership then the average Harley around. But its got a certain Hometown feeling. I bought my 2015 Harley-Davidson Ultra limited there in 2015. They will deal with you

Great folks.. Knowledgeable, efficient and are a great representation of the dealership. It is a pleasure coming into the store, even if its just to chat. Thank you all. Bobb

In two separate purchases they were exceptional. I live 3 hours away so you at least know that I was happy enough to come back and buy another bike a second time. I’ll probably come back for a third. Who knows?!

Love that it has a good clothing selection

I havent done very much business with this location in quite some time. I was pleased with my most recent visit. The staff was great in all the departments that I went in to.

Great group of people working here. Super good culture in every department. Bought a motorcycle there and I’ll definitely be back for service and events

Good events and awesome customer service every time Ive been here