Great dealership. They were able to extend our deposit to hold a car for an additional 3 days even though their policy was for one day. Our salesmen was very intuitive and understanding of our tight schedule and the need of a new car in a challenging/limited market. The Honda Pilot has been a great car so far! Highly recommend this dealer!

The service I received here was absolutely amazing. Brian and Tyler went above and beyond to get me in the car I wanted. They worked with me and made it happen within two days. Highly recommending others to buy a car here! By far the best customer service I received from any dealership.

The Service Department is always thorough in inspecting my car. I came in for an oil change and tire rotation and waited at the dealership. When the inspection was complete and the additional items reviewed along with the length of time it would take to complete, Josh offered to drive me home and have someone pick me up when my car was done. I decided to just wait and the estimated wait time was right in line with the actual time it took. Thank you.

I cannot say enough about the great experience I had today at Schaller Honda. They were able to service my car the same day and they provided shuttle service to and from the dealership. With these hard times having the shuttle service alone for transportation is invaluable. Bill, the driver was nice and friendly and helpful. The staff was amazing in being friendly and providing the guidance needed for a first-time service at the dealership. Brandon, the service advisor, listened to my concerns about my service needs and set correct expectations.

After my car was totalled, I needed to get a new car quickly. Not wanting to rush into a new vehicle, I wanted to go through my options. Brian Serrano was able to help by showing me multiple vehicles over the course of about a week. By giving his opinions, he helped me narrow and decide keeping in mind my budget, wants, and needs. Though options for cars are limited during these odd times, I walked off the lot with a car that I am excited to drive and make my everyday vehicle. Thank you Brian and the Schaller Honda team for going above and beyond!

My wife and I drove 3 hours to buy a car from them. We worked with Tyler, Fred, and Brian and they were all great with communication. They sent us a video of the car and in person it was just as described, This was the easiest car buying experience I’ve ever had. Wouldn’t hesitate to buy from them again.

I would not recommend going here. I unfortunately was greeted by Mario. He had me follow him into the garage (the car had just been brought in) which had all the lights off and then asked me to turn the flashlight on my phone to view the car. After I denied his offer to buy the car he continued to text my phone until 8:30pm explaining to me why I was not making a good decision. 👎👎I would not recommend.

My feelings about Automotive Dealerships / Service Centers are better kept to myself! The facts are plan and simple; for the past year I have been going to Schaller Honda of New Britain CT to have my 2011 Honda Pilot worked on. The Service Technicians (JOSH and LONDON) have gone the extra mile to get me the correct service that was needed for my vehicle. They have one quality that many people dont have and that is they listen to your information on what is wrong with your vehicle to help them service you vehicle. More dealerships could learn a thing or two from Schaller Honda of New Britain CT. Hats off to you Josh and London

I pulled my car to the bay and all the employees looked at me like I had three heads. There was only one car before me and two other service advisors who seemed to be free. I stood there for 20 mins before a service advisor finally came to ask me if I was being helped. It was my first time bringing my car there and the first impression definitely wasn’t a great one. Despite not being acknowledged by the service advisors, the technician quickly found my problem, showed it to me and gave me my options. He’s the only reason I give this review a 2/5.

Service was fantastic and always improving! Would recommend Schaller Honda to anyone! The service to my vehicle was completed at an excellent price, service was prompt, issue was diagnosed and resolved! Great experience!

I would recommend anyone looking to buy a car go to Schaller Honda. Brian was such a great help and made my first experience there quick and easy. He said he had a car in mind, we test drove it and that was that. Great service!

Great service today! After my usual dealership was unable to accommodate me today for an express oil change when they had previously told me they would be able to do so, I discovered Schaller. Not only did they do the oil change without an appointment, but they were also able to complete the campaign work of software update, rotate my tires, check my brakes, and complete a multi point inspection. And all this for their special of $50. Best of all Josh was really polite, courteous, and helpful. Wish I lived closer. Would be coming here all the time!

Quick and profesional service.Awesome!!

I just bought my first new car today and the service was really good Mario, Frank and Tyler helped walk me through everything making sure I was being taken care of. Service was great and everyone was very accommodating.

Always a great experience when buying a new vehicle from these guys. Shout out to Dylan C. for working hard so I could take my new car home right away. Excellent service! Highly recommended!

First oil change was free! Super fast service. Josh was very nice and personable. Got me out of there in time!

This place treated me awesome. I just bought a car from Carvanna and I wanted them to inspect it. They completed the inspection and did it as a courtesy(free). They also made a video of the inspection, and sent it to my phone, which congratulated me on my news purchase. Great place to go. Yira was my intake service tech, and Cameron made the video. They were both awesome.

Joshua was very kind and professional. I went in for my first oil change with my brand new Honda CRV which was for free! awesome news when I pulled up without an appointment.Joshua said it was going to take an hour and the oil change was finished in less than an hour. Thank you!

The Schaller Honda is one of the best dealers ever. I bought my Honda Pilot yesterday and Tyler and Marcus gave me a very good experience. Theyre real professionals, bringing me the advices about what car is more convenient and a good financial plan.Ive been in different dealers but that was the best experience.Thanks guys!!!

I was in and out in an hour. Josh was great and shared a coupon for additional savings on an oil change and tire rotation. Friendly and great service! Thank you!

I brought my car to Schaller Honda for Service yesterday. I was assisted by Gigi in service - she kept me in the loop through text messages and phone calls from when my car was going to be looked at, to the estimate on the cost up to when the work was complete. Her attention to detail was greatly appreciated... A great pleasure to work with Gigi and the Schaller team!

Where to begin ???Buying a 52000 truck salesmen was willing to show me anything but kept saying 3000 down. I corrected him many times that I am not giving you 3000It was 2000 down and make the payment work or we are out. Told me we were all set. I asked him to have the finance manger call me the next day as delivery was the day after that. No call !!!! When we went In for delivery my wife was a little interested In the passport so she wanted to drive and see numbers. We ended up going with the original Pilot but when we sat with the finance manager he also said where is the other thousand? I told him that his sales men took 2000 deposit that was it and never said three thousand to me. It felt like a bait a switch. This is not a good place to buy a car. I had to call and get my payoff that morning for Christ sake I’ve never had such a bad experience buying a car NEVERMIND. A 50,000 dollar car. Will never return and will be happy to tell anyone looking for a car not to shop there. The only positive note is that the finance manager in order to save the sale said they would eat the $1000.00 and if I would continue with the deal I AGREED TOO. We would be all set. But still AVOID THIS PLACE

There were more issues with car after initial fix they immediately set me up with a free rental and rest of work I only paid for parts which really helped!

Wow. What an amazing experience it was to lease a car at Schaller, with Brian Serrano! I would recommend Schaller and especially Brian to anyone who is in the market. Brian and the rest of the team went absolutely above and beyond to make sure I got into the exact vehicle that I wanted. From my first call to the dealership, Brian made me feel so comfortable and from that first point of contact, he made it his mission to take care of me. The whole process went so smoothly and everyone was super kind, knowledgeable and professional. Before I knew it, I was in my dream car! This is my second time leasing with Schaller and I continue to be impressed from their sales team to service to the body shop. Do yourself a favor and ask for Brian for the best car buying experience you could hope for!

I had the sales person Ally at Schaller Honda and she was a pleasure to work with. She made sure to consider my budget and made the car of my dreams work for me. There were only minor concerns about the car which she addressed with a good sense of humor. The process of buying the car was fast and easy, which was a big relief. I would highly recommend working with Ally to anyone looking to buy a car.

Schaller Honda is amazing in New Britian. They are kind and always treat people with respect. I have bought 2 cars there now with no issues. Their service department is awesome as well.

Went in for a recall told me it could be 4 hours or more finished in less than an hour. Fantastic job and I got a complementary inspection done!

I came in knowing I wanted a 2018 Honda CRV EX, unfortunately the car wasn’t ready but Rich the Sales Associate helped me look around for some similar options. I ended up leaving with a 2019 instead and I couldn’t be happier!! Eric did the financing and I tell you I felt so at ease with the process. I didn’t feel pressured at all to buy a vehicle I didn’t want. The process was smooth and professional!! Thanks to the associates at Schaller Honda I went home the same day with a vehicle I love!! I will definitely be recommending this dealership to others!!

Was very impressed with the attention to detail and the video of the service person going through my car and explaining what was good and what needed to be done.They didnt try to over sell anything and did exactly what I needed to have done.Very happy with my experience ☺

Have purchased 2 cars at Schaller. Never a problem. This is something small, but it bothered me. Had a recent service. Everyone I came in contact with was very nice. No problem there. But after reviewing my bill, I noticed that they charged for topping off my windshield washer fluid. Well...coincidently, a week before, I came across a near-empty bottle of washer fluid in my garage & decided to top it off myself, just to get rid of the bottle. I hadnt used any washer fluid that week, so it seems impossible that they would have performed this service. It was only a few dollars, but multiply that times all the customers that come in for routine service & it adds up...to their benefit. These little things are what make people leery of using dealerships for service.

Our Sales Consultant Alexandra Z. was very efficient, courteous and knowledgeable. She was enthusiastic even in the 90* heat. I was in and out in under 4 hours. Its my experience (sixth car) that this is fast for buying a vehicle.

Positively famously dealership! They fixed my auto car accident in perfect condition! I would not trust anyone else!

I just bought a car with Brian who was an amazing salesman and worked with my budget. I was driving a car I hated, base model and was able to get into a brand new one with all the features I wanted paying what I was paying before. I highly recommend you go see him if you’re looking for an easy car buying experience!

This was my first car and the first place I chose to go to due to the convenience of location. At first it seemed like it was going to be difficult but with the help of Alexandra it became the smoothest interaction. She asked what I wanted and found me a good deal. I love my car and thank her so much!

We hit something on the Interstate and they helped get our vehicle back in the service area quickly to see if there had been any damage. The staff was courteous and the experience could not have been better, as we were out of state with a long drive ahead of us.

Had a great experience purchasing my new vehicle! Ally my sales person was very attentive. She listened to all my needs and met every single one of them! I couldn’t be happier with my purchase! A usually hard process was made extremely easy because of Ally and the sales managers that helped! Highly recommend!

Went for service at Schaller Honda. The staff was extremely helpful. There new system actually includes a video of findings on your cars service in spection. Following that you receive a list of recommended service interventions complete with price estimate. You can select which recommended services U want this visit.Only suggestion would be for them to keep the list of suggested services available after you have made your selections,so U could use for future reference...Right now, after selecting, the service recommendation list is no longer available.Excellent experience overall.

These guys take their time to make sure your vehicle is safe and secure before you walk out the door. Prices are fair, their service is excellent. Considering how many people they are able to service a day, they do an excellent job.

If I could put zero stars I would. It was my first time buying a car and at first I was excited to come to Schaller Honda. I loved my civic but got screwed in many ways. First I go sold a car with scratches I didn’t even see until after I signed the paperwork. Second the finance manager put me in a loan that was 19% apr and didn’t explain anything to me. I didn’t know much because I was 19 and knew nothing about cars or loans. They also put extra warranty that I didn’t ask for. I had all state as my car insurance so when I was signing paperwork I was told that’s my insurance. But come to find out later on I paid 1800$ for warranty insurance I didn’t want. I am beyond disappointed with this company. I ended up trading my car in with another dealership and had a better experience a year later with someone else. I am suppose to get a refund for some of my warranty since I don’t have the vehicle and it’s impossible to reach the finance guy after I met with him.

If I could give this place 0 stars I would. Absolutely disgusting customer service and extremely rude. Do NOT waste your time going there you will only be dissatisfied and offended!!!!!!!

Very good experience, my car salesman was amazing. Gave me time to think and showed me all the options that were available and was very at communicating with me about what was going on throughout the process. Was close by throughout everything in case we needed help and was a great help.

I’ve had the best experience at this dealership! Mario was very help and helped me find the best vehicle to fit my budget. Everyone was very kind and helpful. Felt very comfortable and love my new vehicle!

Working with Ally was a wonderful experience. She was very nice, understanding and accommodating to everything that I was looking for. She was able to get me into a car that I’ve always wanted with reasonable payments. I am very pleased with my purchase and her customer service. Thank you so much!

Went to Schaller Honda in New Britain for my A13 service.. Josh was great( think he is new there) and for a change this time they called me and updated the status of my vehicle.. hope they continue to do their job so that I don’t have to edit this review.. Great job Josh and team!

Josh was great...came in on his day off to help. Hes a great communicator and very kind.

Quick service fast and efficient! Never have a problem when I come here!

This was the first time leasing a new car. I originally spoke with Amber - who made the information easy and broke down the deal as well as the process easily. Made me more comfortable actually coming in to lease the car. The dealer Mir helped me in person and he was absolutely awesome! Made sure I understood everything as well as answering any concerns that I had. Super professional, nice, and made the process easy even when it was extremely busy at their dealership. He kept me in the loop of everything that was going on and made sure I got behind the wheel. Big shoutout to Mir for everything! The insurance aspect was easy and everything was sorted out even before walking out the door - she kept it 100% with deals and gave me amazing recommendations to make sure I wasn’t paying astronomical rates. I was quite unsure about the process and tackling the logistics of leasing. Everyone made it so easy and def will continue using their dealership in the future and recommending them to my friends and family.

I got my Honda CR-V a few days ago and I am in love this dealer ship is awesome. Alexandra was very kind and made the experience easy and fast, the staff here is very professional and helpful. 😊

I just happened to spot Schaller Honda on my way home from work. I knew that I wanted a Honda but wasnt sure where to even start. Ally Zoreiqi spotted me looking a bit lost in a sea of cars. I cant even begin to tell you how amazing she was at helping! She asked some questions about budget and what I liked and didnt like. She gave me some cars to test drive and broke down my likes and dislikes again until she found the absolutely perfect car for me! There was no pressure what so ever! If youre in the market to buy a car Ally is the person to see! 5 star service all the way!!! Thank you Ally!!!

No complaints from me. From the start Ally and the team listened and pointed me in the direction of my new 2018 Camry. Ally kept in touch with me through the whole process. Shout out to her and the team for their excellent work. I’m very happy with the new ride.

Loved the technician video of his inspection. Communication was great.

Gigi’s customer service and personality made my day!! Can’t say enough good things about my experience today!

I called today for my oil change and they were able to get me right in!!!!!!

Went with my mother to pick up a 2021 Civic LX from this dealership last Monday as we had previously visited the Wallingford Honda and had a horrid experience. At Schaller, Richard Small made the experience excellent and was never pushy or rude but was instead very personable. We are very happy we decided to buy from Schaller!

Josh I believe his name was. New guy from PA... was very cool and helpful. I will definitely return. Thanks for the excellent customer service

The service was quicker than I expected. Thanks Joshua for sharing the live video of my car stating it’s condition before hand. See you again tomorrow

Brian Serrano was great ! Mike sales manager was great! Frank in fiance was a great help. I highly recommend this dealer for anyone looking for a car. Thank you guys for all your help!

Exceptional service from the moment I called to make appointment to when I drove away!Particularly appreciated service rep checking ignition switch avalability and ordering overnite.Josh was very personable and efficient -- inspires confidence in entire dealership.Sold!!

Great prices, speedy service, and flexible.

My sales and service experience has been great with Schaller Honda

Just moved to New britain and this dealer is close to me so I took both of my cars for oil change and tire rotation. First car was at 8:15 guy said it will take 1 hour so I said ok. Went home and waited 1,2,3 hours pass no call. I call them since my second appointment for the second car was at 11:30. They said car is ready. They never called me to say it was done. Picked up the car and ask them if the tire rotation was done. Guy says idk i think so. Hmmm so i left it like that since i have no way to tell if it was done but i dont think it was since the key to unlock my tires was never moved. Left my second car for same service. Oil change and tire rotation. Same thing never a call so I called hours later. Car is ready. Now for this car I will know if there was a rotation done since back passanger tire has a screw. Picked up the vehicle and checked tire and guess what. Tire rotation was never done. On top of that I check the receipt and they charge you for windshield washer which 2 days before I bought some at Walmart and top it off. Why charge me 2 dollars for it then 25 per car for rotation when it was never done. I was going to go back to get my rotation that I paid for done but God knows what else they wood do wrong so I lost 54$ that day. I will just keep going to my other dealer.*****update on this. Dealer contacted me and apologized for the mistake. They refunded one of my services.

Went for an oil change and tire rotation special, and the staff was friendly and quick!

I bought my car in 2019 and they have been good to help keep my car serviced and road ready. I also enjoyed the very kind people who helped me A special thanks to London and Lisa.

Thanks to everyone at Schaller- I was treated very well and the car was done early!

Salesman Brian Serrano and general sales manager Michael Boucher really made my car buying experience easy and comfortable. They did everything they can to make sure I got the car I wanted as well as pricing. Looking all around and nobody can make it happen, but these two did. I can not thank them enough for all they did to help me and get me into the car I wanted. I will definitely recommend to be assisted by these two, as you will not be disappointed.

The service department staff were very knowledgable, polite and courteous.

Great experience. Alexandra was very helpful and made it possible for my son to get the payment and car wanted. I would highly recommended her.

My service rep Josh was super friendly and nice. He did everything he could to get me the service I needed and exactly what I wanted. I could not have been more pleased

My boyfriend and I came in just looking at the cars and were immediately taken care of by Brian Serrano. Let me just say he was AMAZING! He did everything in his power to make sure we were getting the right car fit for our needs. He was very honest and straight up about everything! If you are looking for a car, Brian Serrano at Schaller Honda is the person to see!

If I could give zero stars I would. Don’t waste your time, they are SCAM artists. They will sell you a faulty car, and prolong fixing it until your warranty is up. The insurance department is also unprofessional, I was charged over $1,000 for one month of insurance. The smaller dealership is who I got my car from; and the large man behind all the glass is unprofessional, impersonal-able, rude, and entitled. I was trying to talk to him about my problem and he stared at his phone the whole time. This place is ghetto and poorly run. DONT DO IT. My a/c doesn’t work, one of my headlights is going, and my serpentine belt is rotted.

The service was great! Yira (Gigi) really helped me out and made sure I knew exactly what I needed and got me back on the road!

Staff are friendly and technicians are responsive and efficient. A very easy process to get your car serviced!

Mario and Eric were very helpful. It was my first time buying a car and they walked me through every step of the way while making me feel comfortable through the buying process. Would definitely recommend using schaler again!

Mario was fantastic! He made sure we left happy, I was able to buy a car same day without any issues! Will definitely be coming back for my next car! Thank you so much Mario you are fantastic.

Was in for service Jan 5 - I was greeted by several well mannered service people. I was assigned to a new girl London. She was a absolute delight to work with. The entire process was flawless. I do miss my old writer Matt after dealing with him for the past 4 years, but London was a breath of fresh air to deal with and look forward to working with her again.

I am very happy with the service I got from the service department. My representative, London was the best. I am very happy with her professionalism and her attentiveness.

Living in Middletown this was my go-to store for Honda parts, until My 2007 Honda Pilot had an airbag recall which I first went to Schaller Honda for the recall. I was treated very poorly by service at the store and was told with an appointment it would take 4+ hours to fix the airbag recall. I had to leave with a deadly airbag defect, and service was extremely rude. They told me i did not have a real job and my vehicles service was unimportant. I called Wallingford Executive Honda and they politely worked with me to complete the recall in under an hour, and were so friendly, they sold me a new Honda Accord with a 120k warranty... and were never rude about my employment. Always choose Wallingford Executive Honda for anything Honda

Fast, courteous service, and plenty of status info via text messages. Six stars!!! 👍👍👍

Very good service as usual. Had to learn the new messaging system for services. Sat in the waiting room listening to the dinging not sure what it was for but the service tech clued me in.

Overall this place has great costumer service. They get you in and out. Can’t ask for more.

Mario C. Was amazing and made the experience smooth. Put me in my dream car. Def recommend him and this dealership, this is my 3rd loan and I was most comfortable here.

Went for service for both my cars. Great experience both times. Staff was helpful, nice.

Friendly service at a good price. Thank you Gigi and Laurie for a nice experience at the dealership today!

I came into Schaller Honda on Sat 2/6 to purchase a car I had seen online. I worked with Mario. He was a fantastic help! With a few bumps along the way, I was able to drive the car home on Monday afternoon, thanks to him.

Fast and profesional service. Problem was fixed in no time. They helped with the transportation as well. I won’t go to any other Honda dealer in Hartford area.

I bought a car here yesterday. Brian Serrano was fantastic to work with. He was transparent and helpful through the entire buying process. In the past I have gone in for service, and Jake P has been a fantastic service advisor as well.

Im so glad I found Mike! I had a terrible experience with the car I had bought previously, and Mike was not only helpful, but knowledgeable with all the questions I had. He has also made himself available to answer any questions I have had since my purchase. Thanks Mike for going above and beyond, I love my new ride!

Quick and transparent in car servicing.

Jessica Gonzalez, Licensed Sales Producer at Schaller Insurance / Allstate insurance at Schaller Auto was like a breath of fresh air. She was kind, funny, and a pleasure to work with. She made the car buying experience an enjoyable experience.

I had the pleasure of being greeted by an awesome saleswoman by the name of Ali who was extremely professional, courteous and a pleasure to work with.She made my experience at Schaller very meaningful.I would highly recommend utilizing her services.Thank you Ali!

Brian Serrano was amazing! He was very honest and straightforward which was exactly the kind of person we wanted helping us when buying our car. I would recommend him to anyone!

I got a good quality used mini-van but thats just the luck of the draw. As far as the Sales Dept. thats another story. I told the sales guy I wanted to trade-in my car and he goes into the office and comes back with a bunch of supposed offers for my car and shows me the highest offer he says from an auto place in S. Carolina. This highest offer also happened to be $2,000 less than the Blue Book trade-in value for my car, but not knowing any better I accepted this price. A few weeks later I notice my trade-in for sale on the Schaller website with a healthy mark-up from what they gave me for it. (What happened to S. Carolina?) I have sat on this a long time but Im still wondering what the sales guy meant by the Schaller way of doing business, because I ended up feeling like I was conned and will never do business with them again.

Brian Serrano is the best in the business. I would recommend this sales consultant to everyone. He goes above and beyond to make sure you are taken care of. Definitely a standup guy. Hope my review helps out someone one day.

Mother in law went here to purchase a vehicle. Started off great when we contacted the dealership online. we arrive and are told we wont be working with the person we had speaking with prior to arriving. The sales person was nice and was okay. The management is an entire different story. Rude and they talk to customers poorly. If you like being belittled this is the place for you. We later bought a vehicle from Hoffman honda.

We thought we made a great deal with an honest sales person and and honest dealership to only find out 6 hours later that the sales manager had made a mistake and quoted us on the wrong model . Papers signed to move forward with it, deposit made, everything on our end how it should be . To just have to pull out of a deal because they are trying to sell us a lesser model now . Do not recommend bringing your business here if you don’t want to waste your time . They kept saying they would do whatever it takes to earn our business but I don’t see that happening in real life .What a joke

Brian was very helpful & he understood what I wanted and the budget I was going for. He provided great customer service & very respectful. Anyone who wants a vehicle I HIGHLY recommend Brian. You’ll get the sale and service perspective. Thank you Brian.

Always great customer service!!

Outstanding service .. Brian is excellent at helping you get into a vehicle that suits your needs I highly recommend you deal with Honda Schaller !

Great service very nice ataff

I just bought a BMW 550i xdrive from here and not only was the experience great I got the payments that I wanted and they weren’t pushy salesman I got helped by Mario Cipolla and he helped me through the entire time, any questions I had he was always available the whole team was great. The insurance was handled by Jessica she was awesome as well. Overall I had a really good experience buying the car from here