The manager has the worst attitude!! Can’t give not even a smile the worst language she has really pour costumer service skills.

Michael was awesome this morning helping me switch my phone to metro pcs, fast,friendly and professional.

Respectful employees with great information, Every plan was explained thoroughly,sure we be telling friends

Yavairies tackles all tasks she is assigned enthusiastically and also takes on additional tasks. She promotes cooperation well to ensure staff work as a team to meet deadlines. She encourages people to work together to achieve a common goal. ✓& She puts getting the job done ahead of her own interests.

I was switching over from boost and this nice young lady yavairies helped me out and took her time with all my question. highly recommend going to this store. thank you so much i will be referring all my family to this location

Idaliz helped me a lot with paying my phone Bill, and deciding which phone to get. Great customer service. I will definitely come see her again

Idaliz is such a good worker she helped me pay my phone bill and presented great customer service!

Great experience! Great customer service all around. Idaliz is by far the best! Really professional and knows exactly what she’s doing. Highly recommend!!

Yavairies is an amazing worker, super patient and makes sure all needs are met. Doesn’t let customer leave store without making sure they’re fully satisfied!!

Good friendly workers

Idaliz is such a good worker she knows her stuff ! She’s so professional and tries the best she can to meet customer expectations! I will be recommending her to all my friends!

Very excellent customer service idaliz was a great help and so was yavairies! Great store they have great manners

Got wonderful service from Idaliz. She was very professional and met all my needs.

Amazing customer service I’ve gone to the other metro and this one was the best service they take the time to make sure you leave satisfied!!!

I went In there looking for some phone Accessories now I didn’t find what I was looking for but the sales person on the floor idaliz was very reassuring and helpful definitely coming back when you guys restock on them screen protectors.

Went to buy my son the AirPods and Yavairies was a great help in explaining the product in detail and making sure I left happy :) She’s great!!!!

Best customer service experience i had. Highly recommend this metro

Yavairies was very helpful and friendly customer service was amazing! thank you so much

I came in for a phone and had Idaliz help me, she really knows her stuff and so friendly!

I had an excellent experience with Kiarra and Yavairies, I had trouble on my phone and Yavairies helped me out real fast, then I came in with my family and Kiarra gave me and my family a great deal for 3 phones and cases.

Thank you yavairies for your great customer service

Great customer service they never let me down best metro in new Britain

Idaliz is extremely helpful... best customer service ever!

Loveeee this metro!!! Idaliz is so sweet and helpful. I will be back

I would give 0 starts if I could

Great customer service from janely and would always come to her store to pay my phone

292 main st idaliz Marie best costomer service I ever had with girl she fit my problem and very Patients indicate

Best metro store in new britain

Very helpful and friendly staff

Got a new phone today Janely was very helpful and nice I will recommend her to everyone thank you for your kind service young lady

Idaliz had great energy

Great experience! Customer service representatives were very friendly, quick and helpful!

Great customer service!

Save yourself a HEADACHE, go to a DIFFERENT metro PCSEVERY TIME Ive gone in, staff is cursing like crazy, on personal calls ( Im assuming the calls are personal based on the filthy language coming from the reps),makes me wait without acknowledging customer ( isnt there a 5 second rule??? ), Overchaged me 2times, nasty, nasty attitude from manager- bc I wanted to pay with 2 debit cards, just downright TRASH.God forgive me, but I do not recommend this store.Company needs to check their reps, give them some training on courtesy, customer service, personal hygiene, and PLEASE LET THEM KNOW SWEARING AT WORK IS UNPROFESSIONAL!!!!!Go to South St Metro or Broad St, DONT GO TO THIS METRO!!!

Best customer service!

Bianca was very helpful and friendly. I was ready to switch companies and she made me change my mind great employees that work in this location.

Alex and Janely helped me out tremendously, very sincere and nice girls

They are rude in store man in line before me debit card didnt work they told him to use my metro app instead of running card as debit...Im not getting my voicemails they told me they dont know whats wrong. I had to explain myself 3 times to them they are extremely rude and unprofessional I used to be call center manager at Verizon wireless I would fire the girl who helped me she is useless and lazy

***BIANCA*** NEEDS TO GET FIRED!! She doesnt know what shes doing. Shes extremely rude and basically is just there collecting her check. I ask her to help because Ive been calling customer service for 2 days now. She tells me to call again and try clicking 0 I told her a number of times Ive done that already for the past 2 days, yet she still continues to tell me to keep calling. SO I do and call back after of course not being able to get through. Guess what she says?! Keep calling until you get through. ARE YOU KIDDING ME? Does she work for metro pcs or not? Instead of helping me over the phone she said come in. Yea yea thats cool an everything but is she really trying to say she can help me in the store but not over the phone? Howwwwww??? What type of service is that? I shouldnt have to go there to switch a plan. She couldnt even give me the corporate number. Poor excuse for an employee! If I was this owner she would never even of gotten past the interview with that personality. BIANCA IS BAD FOR BUSINESS!! YOU NEED PEOPLE WHO CAN HELP YOU NOT JUST CLOCK IN AND CLOCK OUT!!!! SORRY BUT THIS PLACE IS HORRIBLE!!! I give them negative stars just because of her!

Horrible service, girl was on the phone the whole time

Great customer service

Poor customer service. I went to buy a new phone, and the lady that was helping me put a speaker inside the bag with my new phone and charge me for it. While she was charging me for things I didnt want to buy, other employees were making personal calls, swearing and video chating with friends. I will never go back to that store.

Good customer service the only one that dose have nice staff

Awesome service

GREAT customer service!!!

My first time trying metro pcs...292 main Street nb..will never go to one again...very rude,no costumer service at all and cant fix a mistake they made smh very upset!!

Very poor customer service... Bianca needs to get fired asap. I walk in the store with another customer and your employee Bianca was very rude. We were inquiring about the phones and service and all she gave us was a nasty customer service attitudes and also very rude from the minute we walk in to we walked out. This employee doesnt have a good custermer service. I resperespectfully ask that she get fired asap because you not only going to continue to lose customers but also lots of sales with her rudeness. Little that she knows I was a secret shopper from another Metro PCS Store sent by Corporate... so when i ask to speak to the owner she told me no that she will not call him or give me his number. And still continue to be very rude and desrespecful. So I took the complain back to corporate and they said that Monday morning they will have a meeting with the owner and Bianca needs to get fired..

Great customer service!!!

Thank you belly for everything Ill see you again on broad sweety

Idaliz is beautiful

Best metro

Great customer service and very knowledgeable employees

I get all my phones from this store. Prices are fare compare to other metropcs stores in the area.

I really dont know if this is her name, but my receipt says Bianca. Very rude and she dont even know how to put a SIM card. I went home and called customer service and they really help me. Not understand why shes working over there if she doesnt have knowledge of anything.

Nice enough staff, I dont like how these independently owned stores add extra charges for everything you do singe of which can be done online or over the phone.

Reps assisted me right when I walked in. Took care of me and my needs. Greats girls that work there.

Not a good customer service