WONDERFUL EXPERIENCE IVE HAD IN A LONG TIME! This place and it’s people are the best of the best!! Management and team were excellent! Highly recommend!

5 star review! Great service! Love AT&T!! Thank you guys! Love New Iberia and their associates! Highly recommend!

No wait at all for servicing. We already knew what we wanted so everything was straight to the point and efficiently executed. We were offered helpful after service suggestions. We were even offered a plan to lower our bill by a little under $10. Percent shopping experience!

Rating should be 0 but it wasnt an option...Visited the store because a family member passed away and I wanted to get their numbers added to my line. Had the death certificate with me explained what I needed done and was told they couldnt help me that I needed to call. Called on labor day and the department I was told that could help me was off for the holiday, no worries right? Called back the following day and was told I would need to bring the death certificate to a store and that they would be able to handle my request. Explained that I already went to the store but they continued that this was the route I needed to go, also this was the first mention of an additional credit check even though I have been a loyal customer for many years... i explained that i was not going to have my credit ran again since my bill would actually be LOWER than what i pay for 2 lines. Rep told me i could just log in to the deceased persons account (like i know their login info) and just leave the bill in there name and keep paying it.. go back to the local store and explain myself yet again and ask why was I sent away the first time and why did no one mention an additional credit check for adding lines to an existing account. To add insult to injury i am soaking wet because It is POURING down raining. Rep was currently on hold with ATT so attempted to assist me during his wait time at which point I was cut off because someone came back on the line. Fed up at that point I left and nearly lost my car because the roads were flooded ... now mind you I had already visited this store days before so technically I didnt need to be out in the terrible weather. Needless to say ATT does not have a clue how to treat customers especially in a sensitive time like after losing a loved on. I am sure the new provider I choose will be happy to assist me when I leave ATT!

Brittany & Hallie were amazing at AT & TAnd a big big thank for Loveless Green for the fantastic job as well. Thanks for everything.

If you are ever in need of resolving an issue with connecting a watch, visit Ridge and Ritchie. Their level of experience is beyond exceptional. I was very impressed with the care and concern they took in ensuring everything was working properly. Will definitely visit them again.

Always busy always poor customer service an employees walk around looking lost

Great customer service joy was great

Darby was amazing. Tended to all my needs and went above and beyond what I expected. She is the best rep there. Did what was best for me with out trying to rip me off. Saved me tons of money on my data plan and got me a new phone at a good price! Have had some not so good interactions with some of the other reps there so was pleased to have a friendly, knowledgeable person helping me. If they had 10 of her the store would be amazing! Thanks Darby, will only be dealing with you every time I go.

Great customer service. Knowledgeable extremely helpful

If you need to go to an AT&T store, dont go here. Staff moves like snails and the guy I talked to, which I might add, did not offer to see what he could do with my situation, even though their customer service sent me in saying they could help. Just cost them a good customer. 😡

Me loveless and mrs Darby here at the new Iberia corporate store are both outstanding employees. They have spent hours of their time trying to help us with our account issues here today. I would just like to commend both of these wonderful people for all of their efforts in helping us to get back on our feet and in touch with our families. If you had more employees like these you would have many more satisfied customers. Thank you all again for your help

Received excellent service every time

Ms. Darby is the best at what she does. Shes a 🌟!! Thank you again for all your help!

About as helpful as Siri. May as well stay home and do it myself.

Staff Ready & Available to Assist Customers.

I am very happy with the ATT store in New Iberia, they took the time to help and solve a First Net issue. A shout out to Loveless and Chris, they were not only great in helping an issue, but also they were very professional. Come out and check out this team of ATT workers you will NOT be disappointed. Thanks Loveless and Chris you two are awesome!!!!!

Staffs were nice on time to helpevery on come the store.

Ashley was very knowledgeable, attentive, courteous, and Helpful! Shes an asset to ATT. Thank you Ashley!

Very respectful.

Chris and Jalen did an amazing job looking at my account and getting me the best discount!

Loveless the Manager was awesome in helping to recover lost email and other things. Also a great multi tasked! Would definitely recommend! Turned my hard situation into a positive!

Was very glad AT&T Staff Supported Mask & Social Distancing. I Recd Service Immediately When I entered the Facility. Great Job AT&T.

Never thought shopping for new phone could be so fun. Mel greeted us almost immediately in a very busy store. She was very personable, friendly and had a good sense of humor. (Michael and I can be clowns at times)🤣 She got what we wanted, set it up, transferred my info and we were ready to go within minutes.Thanks for making our experience so easy and full of laughs, Mel. We will return asking for you😉

I went in to do an upgrade! (I go in at about 6:15 and was told to come back the next day because it was almost 8 when i left) Darby was extremely helpful. Although I wasn’t aware of a added line, Colby came in and iron everything out. He was very knowledgeable and helpful. I upgraded and was unaware of an added line. Once i found out that added line wasn’t going to be beneficial with the promotion they offered, I went in today to cancel the line. Sam was the first associate to help me; very nice, straight and to the point. Darby was able to help again; very very nice! There was a $55 restocking fee, Sam and Darby both tried to get the lady manager(I’ll be sure to get her name) to waive the fee because of the miscommunication and mishaps from the day before but she said no, even though I was getting another phone. Taking care of the customer right??? WRONG!!! But Loveless who was very nice and friendly helped finish the process and sent me on my way!! Thanks Darby, Colby, Sam, and Loveless...NO THANKS TO THE LADY MANAGER!!!!!!

My experience was really good. Loveless and Christian has patience and are very friendly.

We had a very good experience highly recommend

Great customer service! If I could give them 10 stars I would!!! The staff was very polite, can’t say anything bad about them! Great service, great stuff!!

Very kind and knowledgeable associates, been doing business with this store for years!Always helping me out and keeping me up date on all the latest Apple and Samsung news. It’s also very close for all the locals to visit, never had any problem and they always had what I needed in stock!! Thanks for all your help AT&T in new Iberia

Hard to find good customer service, they have it

I was in dire need of AT&T service help. After pulling up 30 minutes until close, they listened to me during a time I needed to be heard. My questions were answered and I was set up in no time. Broc, Darby, and Hilary were on their A game and made me feel like a supported customer. Thank you!

The representative that I had adjusted my phone and it works better. Also, he answered all of my questions and showed me the phones that are in stock as I need to upgrade.

Useless, they cant help you out on any problems you have.

Richie is MAGIC! My phone went into the spinning wheel screen and I panic! I tried all the tricks I know and none works. I went to this AT&T store and Richie greeted me with a big smile and handshake, and eventually got the phone resurrected! Thank you so much Richie!

Customer Representative Emmett Burton was very helpful. He help me get my apps up and running so that I could get everything I needed. Very knowledgeable employee.

I had a wonderful experience coming into this store, I was greeting when I came up to the store front. My sales rep was very friendly and very informative. Will recommend again!

Had a wonderful visit with Jessica at the New Iberia AT&T location. She went out of here way to make sure that we were taken care of. Jessica was very patient and listened to our needs and took care of everything we needed and much more. She gets an A+ for her knowledge and attention to details when it came to us as an AT&T customer.Thank you so much Jessica, youre the best.

I went to bring my mom to the store to get a new SIM card for her phone. Very fast service. Friendly staff. And greeted you when you first walked in.

They were extremely helpful and I had fast and hospitable service. It was a nice change from past experiences with other AT&T stores I have visited in the past.

My friend bought her cell & the salesman was jus the most patient & informative guy! He set up her phone & let her take time to move all her data over. They really hired a quality salesman! Thanx ✌

I have my cell phone from them . Works great!!! Make schooling with internet cheaper than most services. I have the $45 plan. For the cell phone I paid $40. Prepaid . Great for traveling, school and work. People are really nice so easy to get what I need.

Not helpful at all.

They are very helpful.

Excellent service as always. Our favorite clerk is Keith. The wait is pleasant but long. Always leave here satisfied!

Nice people and most of the time, they can solve your issue

Very fast service, very friendly, great environment. Best AT&T I’ve been to in this area.!

Should be zero stars. Rude, unengaging and unmotivated employees who lack general product and store knowledge. Long lines seemingly all the time. AT&T should be ashamed to have their name on this place. A customer should be able to walk in and purchase an AT&T wireless charger without having to wait in excessively long lines of folks upgrading and shopping for new service. But if you do have to get checked in and wait behind the line of people shopping for service and upgrades, every employee should know that. Waiting for 10 minutes before being told to wait one more minute and we will get to you and then waiting another 15 minutes, for someone else to come along and tell you that you need to get checked in and wait behind what is obviously more than an hour’s worth of frustrated people is...well you know what it is.

Im from franklin and will take the drive to go there. They always great you at the door. Service is excellent! All employees are knowledge. Such a pleasure to do business

At&T store located in New Iberia is the worst place!!! Every one who works there is trained to lie their butts off just to land the sale!! It’s sad such a popular company is based on scamming customers into thinking they’re doing the best affordable option, only to be stuck in contracts with huge bills. Good one At&T!!!!!! So sad

I really like the customer service there, always on point! For me that is. I really like the service as well. Im sticking with AT&T!!! I 😎😁😆🤣😃😅

Needs more professional training towards soft skills, dealt with sales lady and I had terrible experience with her, I dont remember her name. She needs to focus more to keep her voice soft and calm. Will never visit again.

Problem wasnt solved.Second time in a week I walked out not happy

For the fourth month in a row, my experience in tryingto pay my bill at the New Iberia, La. AT&T Store was terrible.They do not accept my.check from my bank. They gave me a phone number to call to find out why the check is not accepted. My banker and I were on the phone with AT&T for almost 2 hours a d talked to 8 different people and no-one could determine why it is not being accepted.My banker and were totally frustrated.

I did not like the manager and her BAD attitude 😠

Very knowledgeable staff. Never a long wait.

Got a iPhone xr yasss thanks At&t love you

First visit to this store so I gave 4 stars, this visit was good, service and I got my expected results for picking up a new DSL.

Awsome people

Place love the workers and referral other customers to go there thank you for the wonderful help

Couldnt offer what I could get online. Plus, the person helping us didnt seem very interested in doing so.

I met with a guy to have him set up my Moble Hot Spot from one phone to another... He had No idea what he was doing & didnt seem interested in helping me either. Im glad I dont live in the area, because I wouldnt be going back.

Ok

Everytime I go there the wait is horrific. Its actually sickening

I give them a high score. For

Slightly biased review because I work here, but excellent service and good location. Tip for avoiding long wait times, you can create an appointment or order online and pick up in store.

They help me find phones my kids would love and customer service was great.

I would love to work there

Service was great

Good store. Very helpful workers

New worker wasnt very knowledgable.

Nobody knows anything

Amazing staff, great selection of apple watches and Bluetooth speakers to go with your new phone too.

The people here are always helpful with whatever you need.

Father in law needed charger. Employee very patience and helpful.

Great service walked out paying less on my phone bill!

Knowledgeable and quick sales team.

Good service to get a phone

Good service

The representative here gave me very good service. i dont recall her name but she used to be a manager and went back to rep.

The crew are all friendly and will recommend to friends and familyMake sure to talk to Latoyia

Great help and friendly staff

It was a total waste of my time to go here. I went in and asked simple questions about there services and multiple people told me to call customer service for help. The point of the store is customer service and they failed at that. They told me information about my account that was wrong and almost cost me a few hundred dollars. I would wait on hold with customer services over the phone before going into this store and dealing with anyone in there.

Staff are always ready to help at any time.

No one no how to h help you wit ur phone but they no how to sell you one lol

Was very helpful

Great people, check out lady was wonderful

Everyone there was friendly and knowledgeable. Ill take the 1 hour drive to go back.

Always helps people. Great service

At&t is the best place to get phone service from

This is the worst store they have. You have to wait forever.

Every Time I Go In To Pay My Bill@The Kiosks Either 1 Or Both Of Them Are Not Working, Which Means I Have To Wait For The Next Available Customer Service Rep And Sometimes Theres A Line.

Good service.

They try to get you to buy a phone you dont want

Always ridiculously busy with not enough employees

Love there service and good to me

Great customer service

Perfect place to buy new phones!!!!

Great service from Colby

The wait sucks and all they want to do is sell u things u dont need :( not a good experience

Customers including me needing help and associates playing on the computer