My husband and I have been going to them for 2 years they have always been awesome!!! Their delivery team is amazing they set everything up and make sure we’re happy with our service will continue to go to this company for anything and everything. We started out with just a fridge and stove and continued from there!!!!

I dropped off an item for repair. I was greeted at the door and they helped me carry my item 2 the back. I was standing, waiting 4 the employee in the back, waiting, I finally asked the ladies at the desk if they could take care of me and they did, and I was on my way. All in all, a friendly place to do business.

Friendly staff and good customer relations/support. Reasonably quick in and out as well.

Very friendly staff, and great prices on new n used items

Love this place! They always have SO MUCH to choose from and everyone is super nice!!!!!

Love the staff and all the options they have.

Great service and the ppl r awesome

Nice people, terrible service. I had 2 weeks of my time wasted, just trying to get any xbox or playstation console, it was 1 thing after another first they had nothing but promised there would be one within a day or 2. I go back not only is it the opposite brand that I was informed of its also broken. ok. so now theres another one, looks like I gotta wait 2days. ok days pass. oops forgot to turn in your information, we can have that out here by end of week, also you gotta re input your information and in gotta send it to get a confirmation. etc. etc. I literally wasnt even offered anything for all that time wasted never got the product I was even after I cancelled everything and soon as i did that now magically a system can be there next day. I dont play games you either want the money or you dont. Stuff like this tells you how dealings with a company is gonna be.

Tap in best place to rent to own what ever you need

Wide selection, as well as, Friendly, knowledgeable & helpful staff.

I have rented numerous things from this company and paid things off. The staff is amazing and willing to go beyond their job title to help you. I would recommend rent 2 own to anybody looking to rent something. You guys are awesome

I have rented from this store many times before period the staff is always courteous, kind, and knowledgeable. If I have had to make a late payment, they have always been understanding and so helpful. I would recommend this store for anyone that would like good quality products at a very reasonable price.

I have rented a few things from them. They are great people to work with! Kaitlyn is great to work with although if I would have let her keep mentioning good deals we would have rented the whole place haha! They are very understanding and just overall great people! Theyre prices are also very reasonable!

Love this place! Everyone is so friendly!

Best store ever

Great staff really go the extra mile to get you what you want

The hottest place to go! Great staff. They work with you when you need it. Excellent products. #1 spot to get anything you need that you cant afford up front. 🔥 Products! Friendly reminders when your payment due so you dont forget. Yea definitely best place go to get all your needs. LoL ♥️ Rent 2 Own.

I love you guys. I have got so any thing and I love my stuff. You are all amazing people. Thanks for being you guys. RENT-2-OWN BEST STAFF.

Awesome place. Amazing and very persuasive staff. Best prices around. Definitely will go back.

Everyone is all very nice and helping. If you have any questions they get it answered. Good deals . Best place ever

I love when I go in there. The employees are awesome! Get greeted as soon as I walk in the door. Always asked if there is something new that I might be looking for.

We rent a couple things from them. Kaitlin is always so friendly and when you’re looking for deals she’s the one to go to. Definitely recommend going there.

They have always helped my family with anything we need. They have someone the best products. Thank you for being such an awesome company.

This place is absolutely amazing, timely, friendly service. Works to meet all customers needs and wants. Really wants the best for the costumer and will go above and beyond to get you taken care of definitely will go back for more services, highly recommend.

This business has everything a home needs and at an affordable price too! The staff are very mannerly and will work with you to get the product you want in your home with no hassle. 10/10 would recommend.

Every time we go in we are always greeted with great customer service! The employees are always so helpful! Kaitlyn is our go to girl, she always goes above and beyond!

I love this store. Kaitlin Campbell was very personable and helped with all my needs. If you need anything from furniture to tires go check out rent to own and ask for Kaitlin.

I would recommend this store to anyone who is looking to upgrade!! The was fast and worked to get my stuff here within a reasonable time frame!! Good Job!!

I stopped in to look around and was treated like a V.I.P very nice staff. No pressure to buy. Prices seem very reasonable.

The staff is grate and the items are great and love the price best place for rent to own will not go anywhere else. I gotten 7 things from here and I just love them

Came In with son and daughter in law loved everything you had and prices were great right now I cant get anything due to fixing vehicle but if I need something I will definitely come in

I had bought living room furniture several years ago. Time to buy again! Rene (manager) Mike (delivery) Ron (delivery) and Kaitlyn (sales) are all amazing. The make sure everything is exactly correct for u...and if it isnt..they take care of it. If u arent able to buy what you need outright...these guys will definitely hook u up!

I have been a customer for almost 5 years now Ive never had a problem always worked with me and theyre very friendly I absolutely recommend shopping here

Great service, great employees and great management. Been doing business with them since it opened. Will never go anywhere else!

Staff is very friendly and helpful. Helped me pick out the best things too suit me and my children. Very happy with my service there will continue too go through them!

I love the employees here! They are so nice and they explain everything in details. They truly care for their customers!

RENT-2-OWN in New Philadelphia is a phenomenal place to shop. The staff are extremely friendly and willing to work with their customers. I highly recommend going here for your household needs.

Quick, curiosity service.

Got a stereo there yesterday called the neighborhood hater it lives up to its name

Ive went threw rent to own for yrs now and they have always worked with me on everything and always given me great deals on stuff. I would highly recommend going here.

They were easy to get along with they explain ed everything where pretty good about the time they would be at your place very happy

Dishonest business practices, to say the least.

Very friendly staff and super helpful they will find you nearly anything you may want or need!!

Excellent people helping you out with whatever you might need. Friendly atmosphere. If anyone is looking for something. Come in and talk to anyone of the people here.

Great people and theyll help you get anything you need. Will not rent anywhere else

Everything was fine with them until i called and wanted to return what we were renting. I was given the cold shoulder and hung up on when I tried to speak. And it was put on my record that it was a pick up due to non payment, which is not true! I told them to come and get them because we were moving. I will not go back. I was treated like that by the manager, none the less. The other workers though were polite.

Love it great awesome people and great stuff for good price go see the staff at rent to own

Best place in Ohio to rent to own items very friendly staff they treat you like family awesome prices to

They help with what u need and do their best to find exactly what u want

Horrible service. Very hard to deal with. Will never even try and do bussiness with this place again unless staff is changed. Very disrespectful. That is unfortunate seems they would have a lot of products to offer I could have used. Couldnt even get service or a returned phone call by the manager who seems to not be there much. Had to go buy new elsewhere. Oh well

Awesome customer service!! Always so helpful every time I’m in!

So far dont know how there team is.. Been trying to call all day to confirm our time for tomorrow. So far im thinking of saying forgot our items and go back threw rip off rent a center.. At least they answer the phones

People in here are really nice to ya all the time and if ya need anything they are always right there to help ya out no matter what

Great customer service!! Speedy service... Very ppl friendly anything you need they can get.. Great prices and very nice products.. Strongly recommend on stopping by to on all your appliance and furniture needs!!!!!!!

These guys are totally awesome they are very understanding and caring, very good customer service, i would recommend any one reading my review to give them a try you wont be dissatisfied!!

Always the best experience here! Ive rented and purchased many things from them and never an issue!!

Best store to rent from!! The staff is the best! Their deals are the best!!

Their rates are really good and there’s no early repayment fees like some places so I like that.

Renee and her team are always there ready to help and with the weekly payments which are affordable for any budget I honestly think that Rent to Own is the best company around and they out do their competitors on every level.I would refer people to Rent to Own withoua doubt

Great place they are willing to help everyone out with whatever they need wouldnt go anywhere else awesome ppl.

Great customer service and willing to work with anyone and any income!

They have a lot of new tech products. Workers seem to have a positive attitude. They also have great layaway options.

The staff here is very helpful and friendly. They helped me find what I needed and in the price range I was looking for.

The people are wonderful to deal with. Theyll work with you if you go through rough times. Kaitlyn,Renee, Ash are very knowledgeable about the products offered. Check them out and get that item which you thought you never could afford, but have a strong desire for. They can make it happen for you.

Excellent costumer service, Everyone goes above and beyond to make you feel welcomed and to get you the exact product your looking for!!!!

I like it they make you feel at ease and they help you out with anything you need.

Love the ppl here they are awesome willing to help all those who want to help themselves. Awesome prices on things 👍.

Rent 2 own has worked with us on getting appliances we needed and delivery the same day

Got a new washer and dryer and there awesome. Would recommend.

Great service very helpful if you are a good loyal customer the treat you very well and give you good deals Im very happy with my choice of choosing rent to own.

Employees are by far the best, always nice and quick to find what I need. Highly recommend

Great place always has deals and giveaway!

Very good customer service. Would recommend other people to use their services.

The manager, Adam, is a great guy. He and Renee have always been huge helps for me and my family. Great people!

Great selections, prices and staff. Every time I go in to make a payment, I see something else Id love to have!

Very friendly people they help get what u want and always work with ya!

Wide variety, diffrent things to choose from in all categories. Good customer service, friendly employees! Theyre always great with helping me with anything Im confused with.

They r amazing ppl n very helpful n the stuff they have is amazing also

Better than other renting to own places. They work with you and they are very friendly.

Love the staff. Have been dealing with them for 6 years

Manger @ the New Phila location is amazing. I just got started but so far so good🙂

They are all very friendly, knowedgeable about your products. they are willing to work with you and give you good deals.we highly recommend this place to everyone.

I would like to say I love the girls at the New Philadelphia office they are always very nice and friendly. Ive been very pleased with my service and my product-Pam Pringle

Very friendly and great selection on items!!

We luv our rent 2 own . they are always good to us

Very friendly people! Only had one issue where they tried to hold an relatives account against me. Eventually got it straightened out so everything is all good and I wouldn’t mind spending with them again.

Store now has a good team and we feel good about renting from here .nice products and good deals. Thanks for help Rene and staff

Great place for all of your appliance or electronic needs great service and pricing if you need anything go see Ashley

Super friendly and always willing to help

This store was always so warm and welcoming!

This store is very great I needed stuff in a hurry and they did what they had to to get me what I wanted when I needed it an the employees are always in a good mood an treat me good

Stopped in while we were apartment shopping to verify that when we return 1 month later from living out of state for 14 years that we would be able to rent a washer/dryer for the first 3-4 months before we packed up everything & made the big permanent move. Even explained that we wanted to give it a trial here before we commit to the complete move, which is why wed need to rent furniture/appliances at first. Was reassured that it would be no problem, even was given an application. So we decided to sign a lease on a place WITHOUT a washer/dryer, since we definitely could rent one from R2O when the time came. 1 month later, when I go to apply, I talk to both the chat line & store manager about our concerns over giving 6 friends/families contact info as references. Seems a bit ridiculous considering we can rent a home or car, which are infinitely more valuable, on just our own credit worthiness. Its extremely distasteful to have to sacrifice friends & family personal information, essentially as sales leads. But it is what it is. So when I had finally made peace with submitting all our personal information & the aforementioned 6 references....nothing. No one contacts me for days after I submitted the application. I contact them & an employee set up my delivery day/time with the specific model that I want & says the accounts approval department will contact me in the morning if theres any missing or needed info. 4 days later Ive heard nothing, so I call to verify everything is still a go for Monday delivery. Im told the manager will call me back. The manager (Adam Crawford) calls & says that we arent approved because weve only been at our address for 2 weeks. Information that would have been useful 6 weeks ago, before we signed a no w/d lease & before we gave all our info & references. This information has been escalated (internally via email from the chat line reps) to both the Regional & District Manager (Ben), with no response, despite being told they would call me. Other R2O stores in the same state/area say that theres no requirement for how long youve been at your current residence. We were at our previous address was 9 years, cant imagine being less of a flight risk/more stable than that! I really think the manager is holding a personal grudge because it upset him that we think the 6 references requirement is a poor business practice. So what if thats my opinion, as long as I play by the rules, is that any reason to reject my application & then lie that its another department or a bogus reason? At this point, I wouldnt even feel safe to rent from him. I loved their website, chat line, store employees, but if a manager is given too much leeway with no checks & balances to hold him accountable, it can really hurt a business otherwise least-of-the-evils reputation. I really thought that R2O stood above other rental stores, but I see now that they have their own unsavory practices, albeit less obvious until youre too far involved. Silly me for thinking that 9 years at the same residence, a credit score in the 700s (which they dont use), 6 legitimate references (which they never called), a copy of a signed lease, local phone number, gas, electric & cable bills, etc could qualify me to rent a w/d set valued at less than $1k. I guess I was wrong to believe your advertising & employees about how simple it would be. After all, its up to the whims & prejudices/grudges of the manager, Adam Crawford. I was right after all Adam, very poor business practices indeed! If you’re curious as to the business ethics of this manager, look at the reviews of this store. One is by Adam Crawford. If you click on his profile picture, you can see all his reviews. Interestingly, he has reviewed several R2O stores as 5 stars & other rental stores he leaves 1 star & says disparaging things like their stuff is dirty. Make your own judgement & take your own risks, but don’t say you weren’t warned.

Have been dealing here for a couple years now. Always been treated well there.

Mike & Ron did a very nice job moving my fridge into my new house. Thank you for all you’ve done for brandon and I.

Great place very nice people easy to deal with

Very nice people. Speedy service and very helpful

Very friendly and will work with you no matter what the case

This place is beyond amazing! Very good people😁Always been so good to me..

I have always been very pleased with the service i have recieved at rent to own new philly!!!

Always very happy. They have helped with every need.