Kitty and Mary Beth are the BEST!! I called and they accommodated my needs right away. I have always had great customer service. Even though it is a longer drive for me it is well worth it because of the great service Kitty always gives me. I have a closer dealership but will never return to them.

Kitty in the service department was sweet knew what she was talking about & quickly fixed one issue before it even went to service - she’s amazing!I took my Escalade to 2 other places to fix the hatchback and they couldn’t figure out the problem.The service department not only fixed it but had it done in under 2 hours!And the courtesy driver to me home & back to get the car, he was super as well

Absolutely the best service and service department. Everyone is always friendly and so professional. They take great care of my vehicle and always keep me informed of any service that is due.

Jacob was very friendly and helpful. I will 100% come back for my next oil change to this location because of him. The tech who did the service on my car was very nice and speedy as well. Great first experience. Thank you!

Jeff was very helpful and friendly. Service was quick and easy. I have bought my last two cars here - have the car serviced here and will continue to do so.

Damien is an A+++++ salesman. Thank you so much.He even offered to walk my wifes service dog for us so we could continue with the paperwork...who does that? Best experience. Thank you New Smyrna Chevrolet.

The young woman who helped me (I dont remember her name, just that her name badge said shes from West Palm Beach) was AWESOME! I had a lot of questions and she very patiently answered all of them. She was very friendly and enthusiastic and very helpful with my needs!

Best experience I’ve had buying a Vehicle very friendly no hassle I was in and out in no time thanks Andrew

I waited for shuttle service for 40 min once driver got here I was told I had to wait another 40 min because there was someone else who lived closer that needed a ride and since they were closer they should get to their destination first. I am grateful for the shuttle service but when someone who has waited less is given priority it really reflects poor customer service. Customers should be shuttled in the order they are waiting.

I understood going into this purchase it wasn’t going to be easy. The salesmen they had working with me to make everything happen were top notch! The best mildly horrible experience in buying a truck in these times. They did a great job, than you for the excellent service!!

I had the most amazing experience at this dealer. First time buyer and Marsha was quick prompt and very knowledgeable on everything asked. I couldn’t have asked for a better service. Upon pickup I had a small problem and it was after hours, however. Mario was there and attentive and dropped everything to ensure I was safely able to leave in my new Colorado. Thanks you so much for the excellence portrayed in my visit. Highly recommended

Matt provided excellent communication, made good recommendations and was exceedingly friendly. The car was also done quicker then expected.

Very pleasant. My wife came on a look not buy mission and left with just the right car for us. Andrew Harris was just right for us. Knowledgeable but not pushing. He fulfilled every promise without arm twisting.Many thanks to all concernedDavid Norton

My experience seemed great, until I brought my truck home and attempted to drive it the following day, I had to get the transmission serviced, no issue there. Picked it up drove it home, went to get in it and go pick up my child the next day and they completely killed my battery, service department said it wasnt their fault, told me I could bring it in for a check on the battery, my husband put it on a slow charge over night and the battery is completely shot!! Cant even drive it to get it looked at!! Very displeased customer, probably will not have my truck serviced there ever again, Ill definitely not recommend anyone to this place either!!

Christina Barry worked with me when I arrived. She was friendly and very knowledgeable. She explained the services I would be receiving that visit and also told me what to look for in the upcoming future visits. I drove an hour to have my vehicle serviced here because this is where we purchased it, and although there are other Chevy dealerships close to us, I will continue to make the drive due to the level of service we have received.

1st service and they did a great job and staff was very helpful and courteous.

Had a great experience purchasing my new Trailblazer working with Brittany from start to finish. They even delivered my new car and picked up my trade which was awesome. I would definitely recommend this dealership for great buying experience! Loving my new ride! Thank you!

Awesome Staff ad Sales Person was professional, extremely helpful and prompt.

I called the dealership to inquire on a 2022 Silverado 2500 High Country and was assisted by Sales Associate Brittany Paletar and her Sales Manager Bryan Spears. Brittany and Bryan were extremely helpful from my first question to the minute I drove off of the lot. I will highly recommend New Smyrna Chevy to anyone shopping for a vehicle. Outstanding service!!!

My service advisor, Matt Malone, was outstanding! He was very patient with me explaining the various service work that needed to be done on my 2019 Silverado LTZ and helped me with selecting the best deal on new tires for my truck. He was also able to quickly coordinate some warranty work that needed to be done on my transmission and address some recall issues. Since my truck needed some extensive work, he coordinated a loaner vehicle for me to use. During the whole process, Matt communicated with me often, returned my phone calls promptly, and had an extremely positive attitude. He is a terrific service advisor, and you are lucky to have him.

I waited for my vehicle in the waiting area which was clean and comfortable. My service adviser, Eric was courteous and professional. He took the time to explain the services that would be done with a price estimate, and went over it again after services were completed. Thank you to Eric and the technicians that performed the services.

What a amazing experience! John Kiel helped us get into the vehicle of my dreams! Very clean atmosphere filled with polite, professional & helpful staff! John was very knowledgeable and had clear answers to all my questions. I am so pleased to have had him helping us, he made buying a car not so stressful! I would HIGHLY recommend to anyone looking for their next vehicle to go see John at New Smyrna Chevrolet

Jeff Keil was a great help. Service team was awesome and did a great job. but the cost of services at your facility is insane. $350 for a diesel oil change is a rip off especially when I can go to Quick Lane at Ford and pay half the price. Also got an estimate for the error codes on my truck the $200 an hour for labor time is highway robbery. Their are amazing diesel mechanics in this area that charge $80-$100 an hour.

Worse sales man Andrew and worse place to buy car

They know how to take good care of my car. In the past month had some serious repair work with new parts and everything was done in two days. With things going on in the world everything is wait but service at New Smyrna Chevrolet was fantastic. Thanks.

Kitty is very delightful!.She got us right in for work on our truck. Shes kept us very informed.

The experience was so amazing. I wanted to speak to someone that was hungry to sell me a truck and I got Joseph Lena. I referred to him as hungry Joe. I was on vacation in the area and we were able to do everything over the phone and by email. Joe was very patient and very nice. He was quite professional and made sure we got just what we were looking for. If I had to do it again, I would do it with New Smyrns Beach Chevrolet and with Joe Lena.

This is a difficult question to answer. The service rep was great but I am not sure why my first repair did not completely fix the original issue with my car or find the other issues that left me stranded without a vehicle 100 miles from home. I had to tow my car to a dealership where I was stranded to fix something that was not done correctly with the first issue related repair then get the car back to New Smyrna for more work.

We highly recommend NSB Chevrolet! Derick Berrios was so helpful and professional, if you are looking to buy a vehicle definitely to there and ask for Derick!

Fast service. Work done as expected. Very friendly service advisor, Went to browse at new trucks and didn;t see any.

Eric is always first class in customer service. Ive been a NSB customer for a number of years now, and having Eric as my service advisor when coming in for maintenance is always a good experience.

Dave D. Was extremely helpful it went out of his way to help get all the paperwork straightened out. Even when one of the discount forms need to be filled out knowing that I was considerable distance from New Smyrna Beach he had messenger meet me halfway to make it easier on me.

Kitty service advisor is very kind and the GM goes over and beyond to accommodate customers! Very satisfied

The service writer was prompt and my Corvette was being serviced. My experience was great and it would be what I would expect. I am very pleased with the level of service I received and will spread the word.

Friendly yet not pushy helpful and wiling to please to make the sale. Great customer service Rod, Joe and Mario were a pleasure to work with.

Great service. Found a 2020 Blazer online that I liked. I was 2 1/2 hours away so I didn’t want to waste my time if the deal wasn’t right for me. They done everything over the phone and online. Got my payment where I wanted and was several thousand less than other dealerships around me. Got to the dealership and Brittany was amazing. I was in and out in about an hour. Love my new blazer and my experience with New Smyrna Chevy.

Jake McDonald always goes the extra mile to make sure we are taken care of and happy with out service.

Always a pleasure, everyone is always so polite and friendly. Jeff Kiel is my service advisor, he is always so helpful. I was talking to the girls today Mary Beth, Melissa, Heather, at parts counter. great group of workers there and they all seem to work together. Keep up the great job everyone.

Awesome from start to finish. Easy buying process. They also delivered to me and I am 2.5 hrs away.

Awesome service. Jeff K service manager is the best!

Kitty was very helpful i formative and very personable. She made meFeelLike family

John, Brian and Edison are amazing!

Had our 2021 Yukon in for its first service, they left a wheel lock off and then tried to tell us it must have been missing when we brought it in. If that were true and they noticed it, I feel like that should have been brought up while it was in for service instead of just letting it stay missing. The more likely scenario is that the tech lost it and then lied about it. Going on almost an hour waiting for a call back, maybe this will yield faster results

Very knowledgeable service advisor. I feel extra effort was put into my intermittent issue by technician. Research was done on possible causes and found i had a faulty battery. Battery was replaced and as of 24hrs later everything is still working as it should. I had visited another Chevrolet dealership and they wouldnt accept my car said there no codes and nothing they could do. I applaud NSB Chevrolet for going over and beyond. Service after the sale truly makes a difference.Thank You,Gary Green

It was easy, Jeremy & Clint took great care of me.

I thought I had a warranty issue with my new C8 Corvette. The service representative, quickly analyzed the issue and explained to me that it was a user error regarding using the key fob to open the frunk. While there, Jeff advised that there was a recall issue for the infotainment system. So, he instructed the service tech to complete the update. The update was installed quickly and professionally.

Fast service! They explained everything well! the lounge was quiet and clean.Thanks Again!!

Got me the truck I wanted, my wife and I are very pleased with our new trail boss z71, prolly wouldnt have traded yet, but air bag recall on our 2015 Silverado and boom there was that really nice looking black 2021 z71 4x4 trailboss, we are extremely happy, thanks nsb chevy

Brittany was amazing. From the moment I spoke with her I was comfortable and she was on top of the game getting me the answers I needed and the perfect car for me ! Working with Brittany has been my best car shopping experience. She is real and down to earth ! Not this blow smoke up my butt salesman trying to sell me what they thought I should be investing in for their benefit . I am very happy and loving the new Trail Blazer RS !! This car is a dream !!

John Kiel was a great sales professional, he delivered all the specific info I requested fast and accurate. The car was prepared and ready for me when I arrived. Great personality definitely deserves a promotion.

The dealership was very professional and I felt like I was treated very fairly with the vehicle I purchased. Jeremy Kiel was a pleasure to work with and buying a car there was an enjoyable experience. His associate was very knowledgeable about the car and spent a lot of time teaching me how the car works. When I need my next car, New Smyrna Chevrolet will be the place to go.

People dont do business with this place they are worse then John Hall in Daytona beach. The sales people are liars and so is Joe they screwed my friend and niece over, they dont honor what they say they will do. once you sign the papers you dont hear from them again.I bought my Truck from Tampa much much better people to deal with Joe learn a lesson you re the worse and biggest liar i have ever met in person. the dealership i give 0 stars and hope you go h=out of business.only reason there is 1 star is you have to so you can post. Stay away people be advised and warned up front.

Jeff got me fixed upPolite and done in timely fashion

Had a wonderful experience with my sales agent Brittany. The process was fast, helpful and smooth....

Kitty was friendly and kept me updated. Great customer service!

It was a quicker experience than I have received from other dealers.

Got a check engine light. Called the service dept. no answer, left a message and never heard anything. I had received a letter in the mail for a recall and said it would be fixed free of charge. So I bring my car in and the guy tells me it’s 130$ Just to diagnose the problem. I asked if that charge would be covered under warranty and he said yes. But not if another part was the one causing the engine light. So I agree to the diagnosis and an alignment. The guy comes back 10 minutes after me signing and says, “we don’t have the parts in stock for the recall, but we can order them and call you when they’re in.” I said okay, but should’ve tried to leave right then. I then waited for an hour while watching my car not be worked on. Only to have a guy plug it into the computer for 30 seconds, and the salesman came back and told me it was a different part wrong ( should’ve seen that coming) and that it would be a hefty 4-500$ to fix. So I said no, I’ll just get the alignment thank you though. He said ok it’ll be about 30-45 more minutes. I waited another 2.5 hours while they jacked around with the car a bit. Then I go to check out finally and get hit with a whopping 300 for a bad diagnosis and alignment. Then they told me we will call you when the parts for the recall are in. Still haven’t heard from them.All in all it was one shady experience from NSB Chevy and I don’t even think I have confidence in them to fix my car even if it is for free. The store is clean and free coffee machine new, that’s why I gave two whole stars.

Brittney was great! Her follow up was responsible without being pushy. She was patient and helped with every detail once the vehicle paperwork was signed and has been available for whatever questions we have had since.

Salesman would not honor the Car Guru advertised price of $19,997. Kept saying he was going to show the ad to the manager and see what he could do. Its a LONG saga. This was back in August of 2018. I finally ran across the Car Guru ad so I can now make this review. True, i could have gone elsewhere, but before i realized it they had the keys to my OTHER car which i was not trading in and i couldnt get them back until the deal was done. I could go on and on. The Jeep Grand Cherokee advertised on Car Guru was the same one I bought at New Smyrna Beach Chevrolet for $2,000 more.THE INTERNET ADVERTISED PRICE IS NOT HONORED.

Anthony Haley was absolutely a joy to work with. He was very knowledgeable and took his time with me explaining the Tahoe to me, was not pushy in the sale. I was extremely comfortable the entire time I was there. The finance person was just as wonderful. I would recommended New Smyrna Beach Chevrolet to anyone.

The service staff were kind, helpful, attentive and professional. I was in and out in an hour and had my cars first service...all went well. The car wash was a nice bonus, Clean and safe waiting area made for a very pleasant experience. Highly recommend!

Friendly respectfully helpful and kind with friendly service

I was recently in the market for a new truck, luckily I stopped by New Smyrna Chevrolet to look at trucks. There I met John Kiel ( salesman) and his brother Jeremy ( the dealership owner) as I spoke with John, I noticed pictures of him in military uniform on his desk. And yes, I had to ask... he is a retired Jag Officer, husband, Father, and like me.... he loves his country! John brought his brother Jeremy over to meet me ( owner) Folks.... this was ABSOLUTELY the best I have ever felt making a large investment! John did exactly as he said, my truck was delivered when he said, and he kept me informed on my order! I’ve never been one to completely trust a salesperson, this is different! I will NEVER shop anywhere else! Great job John Kiel!! Your honesty, and service to our Country goes a long way with my family!! I Can’t imagine buying from anyone else!!!

New Smyrna Chevy has been great to us 2 times now..love our sales people there.

Jeff is always incredible to work with. Super professional and also personable, friendly, and courteous. Ive continued to have my service done at the dealership because I know that I will be treated with fairness and dignity and thats why I always see Jeff.

The sales team at New Smyrna Beach Chevrolet were professional, but more importantly honest and straight forward. Their professionalism not only reflects on the dealership but on the entire Chevrolet corporation.William J. Roll

Bought a new 2020 Silverado at the end of March and was delivered to me. The first truck sold to me had hidden damages. The tail-gate was rubbing on the bottom corners as if the rear quarter panels were bent inward. After further inspection, damage was found behind rear bumper (chipped paint) as if it was rear ended/backed into and then covered up with a new bumper. Called my sales person Mario that day and told him of the situation. I told him I wanted my old truck back and he said that it was already sold. He was real quick to issue me new truck. He advised me the new truck would only have 300 miles (the distance from New Smyrna to my home), I agreed. Upon the second truck arriving, the vehicle had close to 700 miles and after inquiring for the CarFax, that vehicle was dealer traded from AutoNation Orlando to AutoNation Miami to Coggin Chevrolet of Jacksonville to New Smyrna Chevrolet. I looked past this hoping to have a somewhat new truck and wanting the ordeal to be over with (I sure do regret this). All was fine until later that day, the back up camera stopped working. I notified Mario that day about the camera and he said “It’s a warrantied part” and to have my local dealer fix it or they would pick it up and fix it (no thanks don’t want another 600 miles on my vehicle the distance there and back). Well, I took it in and then found out that the part is backordered and a new manufacturer needs to be found to even produce the part and that this could take months. The head manager at my local dealer advised me there have been other cases of dealerships taking out this part and putting them into vehicles that need it even though the part is “VIN specific”. I have since called New Smyrna back requesting for the final inspection to see if this vehicle was told knowingly with the defect. Kyle at New Smyrna advised me that the final inspection was done however they did not complete it and he would have to obtain it from AutoNation. Looking back I should have returned this vehicle the day the camera stopped working however on good faith I trusted them when saying this could be warrantied no problem. It upsets me that they most likely knew that the camera was defective and that I would be unable to obtained the warrantied part anytime soon. However anything to make a sale apparently. I have since attempted to return the vehicle however they are only offering a trade in which I will be upside down and owe approximately 4-5 thousand to reach my original selling price. Future buyers BEWARE of this dealership especially those who live far away. I feel deceived and cheated by TWO defective $550000 trucks that were sold to me.Update: I spoke to GM of New Smyrna Jeremy Kiel (month of May) on the phone to attempt to make the situation right. He was immediately very defensive accusing me that this post portrayed them as “scum bags”. I told him the post did not state the word “scum bag” and that I simply posted my experience. He told me that all his sales people are trained by him personally and if I had a problem with them that there was nothing he was going to do.Update: I have asked for the PDI (pre-delivery inspection) paperwork for my vehicle multiple times and Jeremy Kiel at New Smyrna Chevrolet has failed to produce any documentation that one was done/completed prior to the delivery of the second truck. I was told earlier this week they would get it to me with no call back. For any future customers having a vehicle delivered, be sure to request your PDI because I have reason to believe my vehicle was sold knowingly of the faulty camera (dealer traded 4 times and New Smyrna failing to produce the PDI). It has now been 3 months without a working camera.*Photos attached of hidden damages discovered of the first truck the next morning of delivery (since delivery was done at 10:30 at night) and a photo of the “new” truck with defective camera (that went out day of delivery).

Kitty is awesome. She’s always my go to person there and she does a wonderful job every time she’s handling my car. I love and appreciate her very much❤️ Thanks Kitty!!!

Jeff Kiel is a great service advisor, knowledgeable and helpful. On time scheduled service. Jordan nicely facilitated the appointment.

From the time we walked in till the time we walked out, we were very pleased! We had smiles from ear to ear! Thank you again! We definitely recommend anew Smyrna Chevy to everyone! A + experience

Was kept aware of what work needed to be done and then gave the ok to do the work once it was fully explained to me. Car wash was nice too!

Kitty was professional and experienced in helping me with my rewards and how to retrieve themShe also was able to get my service accompliahed quickly as busy as she wasShe can definitely multitask she is a great team member for your businessThank you all very much for all that you do for me Im very grateful

Extremely fast service and the staff was awesome

Eric was great but was really impressed me was watching the 2 workers in the shop doing the oil changes and tire rotations very fast and efficient always moving.

My original experience was not good with NSB Chevy. However, they have since corrected my concerns to my satisfaction. Thank you for your time and attention to my concerns.

I loved the atmosphere. It was like down home shopping, like you were a person, not a $$. Marsha was absolutely wonderful. She stayed late, was very personable. I think we laughed for most of the time we were there. She worked us a good deal. I had actually been to 2 other dealers that day and left. I will never go to another Chevy Dealer. Marsha and New Smyrna Chevrolet ROCK!!!

I drive from key west Florida to come here because everytime is an exceptional experience

Go see “The Colonel” John Kiel at New Smyrna Beach Chevrolet! Fantastic experience!

Recently purchased a 2018 Malibu from John Kiel (also know as “the Colonel” after his impressive 21 years in the army). He is a stand up guy and an even better car salesman! He asked all the right questions to find me a car that checked all my boxes and stayed in my price range. He was honest about my financing options and had me walking out the door with my new car in less than 2 hours. 10/10 would recommend this dealership and 100/10 would recommend John. Had us laughing from start to finish!

This would be my second bad experience at new smyrna chevy. I wouldnt expect from a place Ive known the owner owner my whole life after playing ball with his son my whole childhood. This time I was told my fuel rail was faulty. I was told to replace just the rail would be a total of $3,234.86 not including the price of other recommended services.I called my cousin who is also a diesel mechanic for the city of new smyrna who told me rails are more than likely never to rail but more than likely a sensor or regulator to the rail probably failed. He suggested I call another shop and i did. Long story short i ended up saving myself a total of $2,136.85 by taking it else where. I also had to pay chevy $300 for them to hook a computer to my truck for a diagnostic which wasnt even the issue in the first place.

I Grade My Service Advisor As Excellent, A 10. FAST, EFFICIENT AND EXCEPTIONAL SERVICE...

They always treat me like I matter to them everyones Pleasant everyones courteous

Mario is an awesome dude. He can make things happen. I highly recommend this dealership to anyone looking for a new or used vehicle! Marcia was also helpful.

My experience was very good. your service personnel are very professional. thanks for a great service experience.

Theres not enough room to explain every headache I got there. This time was scheduled for new tires and they said it be ready after working my 8 hour day dropped off truck at 730 am returned at 415 and they just started tires waited almost two hours more. Why did I make appointment idk should just went after work right. Any way from the moment I realized salesman and finance guy gave me 100 dollars for my 2000 Chevy 2500 when they told me 3200 I signed and noticed next day the slight of trickery I made mistake I deal with it oh well. The sad part is this is my first new vehicle and my plan was to keep upgrading my truck every few years so I didnt worry about break downs and doing work on my own vehicle. with the treatment I get there I will not be getting another vehicle payment to help new Smyrna Chevy. Every service seems to have some hiccup or over priced filter o wiper swap and advisors always offer some free incentive or discount if I give positive review so each time I refused to give review cause it wouldnt be real it would be bribery. It wouldve been nice to get discounts or free wipers for being customer who pays fair price. Really I want 3100 dollars back but it was word of mouth not paperwork my naivety I coulda returned truck but I worked hard many years to afford my first brand new truck and I picked the one I got and Ill pay it off and drive till the wheels fall off and not get payments to help a trickster business model company again. Theres three other hassles I gad

It was fast and promised on time. Well done.

New Smyrna Beach Chevrolet2375 State Road 44New Smyrna Beach, FL 32168The best sales experience we ever had in buying a car. The entire staff provided great service but the salesman Joe Lena was by far the nicest most honest, friendly and down to earth person we have ever worked with in the purchase of a car. He is genuinely a nice person who wants to do his best for his customers.P RichmondChevy Spark 1 LT

Very good service especially from David Donnelly. Very Professional and nice.

John was great to work with. I will definitely be coming back to see him for my wife’s car.

The man to go to whenever you need a new vehicle is John Kiel. He was just great and his personality was awesome. He got me in my first new 2021 Chevy Silverado Crew Cab 4x4 and I am NOT disappointed! Couldnt be any happier with the service. Thank you once more John!!

Totally satisfied. Would totally recommend.

Their prices were ridiculous they had little to no inventory and were up charging the vehicles crazy amounts…. Will never go there again

Great: Daniel Pohl did a good job today. 2020 Silverado LTZ thanks.

I was in for an oil change and tire rotation. The service folks were friendly and professional. The waiting area was clean and comfortable.

Everything handled with good communication and professionalism. See you next time.

My Salesperson Britanny did an excellent job of answering all of my questions and made my buying experience extremely enjoyable. Thank you, Gene Rankin

Horrible call back service. Called twice to service center and still have not received a call back. Called at 9am and 11sm

On time appt and Jeff Kiel was my service Advisor....Great guy and knows his stuff....A real asset to New Smyrna Beach Chevrolet.

I didnt ask so maybe you have this service for customers waiting on their cars, is there free wifi available to make it easier to work while waiting? If so, it might be helpful to mention it or post a sign up. If there is not wifi available have you considered making it available.Making an appointment was quick and easy and I had no issues.Thank you!

I had a trailer hitch installed on my 2018 Equinox. The parts department gave me accurate information on parts cost and arrival time if ordered. The service rep, Ms. kitty was courteousand provided precise cost and timely installation. Showed me available snacks, drinks and a comfortable waiting area. When job was completed she came and directed me to cashier while thanking me for letting New Smyrna Beach Chevrolet serve me. Safe trip to Tennessee.