Samantha is the woman to contact when you need to buy a car! Her costumer service skills is 5/5 star. The entire staff are friendly, and their office is calm (you can sense it once you walk in). I love the Kia that I purchased. This is the only place that offered what I wanted and needed. Will definitely come back!!!

Chad was wonderful to work with. He was very knowledgeable and didn’t waste any time getting my deal completed in the short amount of time I had. Will definitely use Chad and the cough Kim dealership for any future purchases.

Mike was excellent from starting point all the way to ending point, he was straight forward with us and we left there with what we wanted.. We went from Michigan and it was a 3 hour drive and he reached out to us to see how far we were so he can have the truck ready, and he sure did! Truck was clean & full tank!!! He made everything so fast for us, which was good because we had 3 kids with us. Highly recommend!

Went to dealer in response too kbb cash offer online. The lady was very unkowledgeable and did not honor the KBB Offer. It was over $3k lower because my f150 needed new tires. But said having brand new rims and multiple other upgrade professionally installed did not increase the value any. Huh? Doesnt make much since. Offered $4550 and must wait 10 days for check. Drove straight to CarMax received $9700 and walked out with check 45 minutes later.

Quick, easy process. Chad Chesrown was great to work with!

The service department at Coughlin Newark GM is excellent. All of the folks who work there from the Service manager to the person who checks in the cars initially are friendly and competent. We have worked with Brad often and he is exceptional. He explains everything thoroughly when we bring in our cars in for service. We keep our cars for a long time and know that good service and maintenance is important for having dependable cars no matter what the vehicle age. Everyone there should receive praise but a special shout out to Brad. Deb Hamilton

After searching for weeks for a newer car and not getting anywhere with other dealerships, on 03/15/2021, two people reached out to me regarding a Subaru that I was interested in. The first gentleman that I asked for was not available when I arrived at that dealership. But I was helped by another sales staff who was extremely helpful. I ended up test driving two cars. Buying a vehicle from Coughlin was one of the best experiences Ive ever had. Great customer service. Very honest and knowledgeable. Thank you for your help. Keep up the excellent work.

Thanks to the body shop employees at Coughlin Cars of Newark, I am proud to resume driving my 2010 Corolla with the new parts... It operates fine and I appreciate the fast efficient work, including the wash and vacuum enhancements... I hope Ron Matheny is recuperating after his hospitalization; his estimate was right on the mark!

The people at Coughlin Chevrolet were great they gave 125% to make sure i got the car i wanted and best of all they never met me but treated me like i was standing in the dealership. Chad a sales consultant went about 150% to get the car and Jeremy went another 150% i cant wait to meet them i live in Pittsburgh Pa. My name is John Cooley

Very pleased with the service department. Experienced a small delay on part(delivery) however Coughlin Newark did a fantastic job finding and fixing the problem.

I had a previous appointment to have a part installed but had to cxl due to schedule conflict.I was in the area the other day and just stopped in to see if my part, which had been shipped in previously, could be installed. I did not have an appointment, however the service writer was very accomodating and said she could see if she could find a tech to install the part. After a 20 minute wait, my part was installed and i was on my way. Thanks for the great service!

I wasnt very pleased with my visit. The service I scheduled was ok as far as I can tell. But awhile back I had purchased mud flaps and they werent installed properly. When I asked for this to be remedied the technician did a hack job with whatever parts were handy. If that is how a simple task is handled it leaves me wondering about their other services

Darren was very accommodating to my car needing servicing within 2 weeks for an out of state trip and needing a loaner car (since I only have one car). It was a pleasure to get all items corrected. Servicing staff were very pleasant to work with. Thank you Darren!

Dale Chapman made the buying process so easy. My best experience yet!

The gentleman who checked me in was very very nice and listened to me. He was so nice. All work was done in an hour which was great. Only thing is I wish they had a shuttle service so I wouldnt have to sit there, other than that Ill be back lol. Thank you

Great customer service, friendly staff, quick service, and overall great experience!

No Ill send my details here if anywhere. Your employees need a few lessons in manners, work ethic, and honesty. Im going to assume being the owner you were unaware.

Checked in at 9:30 AM for a 10:00 AM appointment. Very pleasant Coughlin staff and very courteous. Work was completed in a vert timely manner. Pick-up was perfect. Thanks for the GREAT CUSTOMER SERVICE!

Great experience....sometimes trying to find a vehicle can be stressful...Tyler (and William) were great! The whole process was very enjoyable, and I love my new ride!

Two females walked into a car dealership....and found service, responsiveness and the process easy and done in forty-five minutes with not one question asking where my husband was, which is typically how my car dealership experiences goes. Was looking for a used car with my college-aged daughter, Chad was helpful and resourceful, direct and thorough. Jeremy, the finance director, same. I dont like the traditional car dealership dance -- give me a good price, a good car and the sense youll stand behind your product and your service, because in the end success is directly related to your reputation. My recent experience says they get that.

Brad and Paul have always treated me so wonderful !! Beyond thankful for the two of them! :)

Got a great deal! Couldnt be any happier. I had an idea of what I wanted but wasnt certain. Sales Associate Tom Willard provided several options and found a great, brand new vehicle for me. It was actually at a different dealership but he had it brought over and hooked me up with the best deal!I couldnt be happier!

Pulled in for a 9:45am appt for an oil change and rear bearing replacement and was asked if I was going to wait for the service. I acknowledged that I had rented a car as they had no courtesy vehicles available and was expecting the car to be done the next day. Dealer called within the hour to sell me tires and an alignment, which I did. I called back the next day at ~3pm because I figured I needed that time to pick up the car and return the rental. No dice. No call from dealer on the third day. On the fourth day I again called the dealer about 3pm and was told it was not yet ready. The dealer finally called at 5:36 on a Friday evening (they close at 6) and told me it was ready. I had no time to make it to the dealer for pickup so I had to wait until the next day to pick it up. So, oil change, tires, alignment and a 1.5 hour bearing fix cost me five days of rental fees instead of two along with no communication with the dealer unless I instigated it. I get the feeling my car would not have been done unless I called to remind them they had it.

Greetings as we entered. Got us signed in in a timely manner. As soon as our truck was finished they came to get us.Only thing I would like Coughlin in Newark to send an oil change coupon.With being on a fixed income it would definitely help.

Was told they are down 3 techs and could not diag my truck for a transmission issue. Was given no advice for rental or any more accommodating resolutions. Why did I spend $50k on a truck when you have no one to service it in a timely manner. Totally ridiculous..

We searched high and low to find a specific GMC Sierra 1500 AT4 that had all the options I was looking for. With the current shortage of inventory we had to go outside our local area. We live in Alabama. We found Coughlin GMC and they had the exact truck, color and options along with a few extras. We ended up getting a SCA performance Black Widow Edition. Our salesman’s and the finance manager handled everything over the phone and email. They had the truck ready and waiting on us so we could get in and out as fast as possible. I am loving this new truck.

Salesmen are professional, but not pushy. They have a great product and the service department is hands down the best Ive seen.

Very nice team, making the process quick, and easy. 10/10 recommend Katie.

Service representative was knowledgeable, courteous and helpful.

Always on point, very accommodating and friendly, honest and efficient I will be using them with all the additional services I need

Ive gotten three vehicles from them, always a pleasure

Awesome customer service! The waiting room is nice. & the wait time is not bad at all!

Worked with Tom to purchase my wifes new Buick. Our experience with Tom was excellent in all aspects. Thank you we will be back. Appreciate the no hassle purchase and up front pricing.

I took my truck to your branch in Pataskala to get repaired, there was a check engine light on. it was found that a brake sensor and glow plug was bad. I had it repaired. the bill was $370. A week or so later the check engine light came on again. Since Pataskala didnt have a diesel mechanic I took it to your Newark branch. they found another glow plug bad, I approved the repair. When I got the bill for Newark repair it was $388. I ask why so high ? I was told that there is different prices for each glow plug depending on its location. But the first repair was a sensor and a glow plug. That just didnt make since to me. Im a diesel mechanic myself for Caterpillar and have never heard of that. One shop charged $370.51 and the other charged $388.49. Also there was a $25.00 shop supply charge in Newark and in Pataskala it was $8.00. Pataslala did more than Newark did and charged less. So even though Pataskala dont have a diesel mechanic I guess I will continue to go back until I can find some else cheaper.

I mixed up the date of my appointment, but they worked in my oil change anyway. I appreciated the flexibility despite my error.

I need a key made for a Chevy which takes about 10 minutes, The lady at Koglin said they weren’t gonna be able to do it on my day off I’d have to come in tomorrow so I drove to lash 30 minutes out of my way in Johnstown have them come to key right now and drive back 30 minutes for customer service I’d much rather go to lash Johnstown!!!!

I just purchased a 2018 GMC Sierra 1500 SLT with Rocky Ridge aftermarket lift, wheels, and nerf bars with all the bells and whistles on January 28th, 2019. I personally worked with Chad Chesrown as my sales consultant. Chad and I began our discussion through phone conversations after I inquired about the truck. We worked both through text and calls. Chad was very responsive and quick to get back with me for all my questions. He gave me his personal cell number and even communicated with me outside of the business hours. This was my third experience buying a new vehicle. I can easily say that Chad was the most informative and personable sales reps I have worked with. As everyone who has purchased a vehicle is aware, the process can be tiring and stressful. Chad did a great job of not pressuring me and working to make the best deal he could. I worked with chad for a little over a week until we found a way to make the deal happen. I drove four hours (round trip) twice to the dealership. The first day I visited we did not settle on a deal. Chad knew what my wife and I were looking for and did not try to pressure me onto another vehicle. He honored a listed price even though I did not qualify for a particular rebate GM was offering. After leaving the dealership the first day, Chad continued to work with me through phone calls and texts to try and get the deal done. After a little give and take on both ends we settled on a deal and I re-visited the dealership and we left in a new truck. Overall, Chad made the car buying experience enjoyable. After the deal was complete I think both the dealership and myself were satisfied. I would recommend anyone looking to purchase a new vehicle to give Chad and Coughlin GMC in Newark a shot. Thanks again, Chad.

Very friendly staff. Very respectful as well. Thank you

I came here looking for a used car, and while the dealership in Newark doesn’t have the largest selection of used cars, Chad helped me get a great deal on a Toyota Camry. Great place for fair prices and they make sure you get a quality car for your price range. Paperwork was completed fast and efficiently. Would certainly recommend.

Hi I am posting for my great grandma Ida Ocheltree Nick the person that sold us the car was perfect but the financing guy was very rude, I was also upset that we couldnt hold a car overnight even with a down payment. Then when we came to get the car we found out it was hit in the parking lot. Now they dont even write my wifes name write on advertisements, I am upset and want a refund

My experience while buying my equinox was by far the BEST Ive ever had. Katie our sales rep. and Jeremy the financial person were the most pleasant individuals and super helpful. They went over the top to help and answer any questions we had. They were very kind hearted and down to earth. I would recommend these two if you are wanting the best experience while shopping for vehicle.

Always a pleasure to visit Coughlin kia...always courteous and a job well done.

Very friendly. Efficient!

Probably one of the best car buying experiences I have had. Katie was great. Once my application went in 15 min. Later I was approved at the rate I wanted to be at. Went to another dealer a couple days before and was kept there all day and they could not get my monthly payment anywhere near where I needed it for a very similar vehicle. And also offered me more for my trade than the previous dealer. Highly recommend.

This place is a joke. After giving my info and dinging my credit I never heard back about the vehicle I was interested in and they sold the vehicle to someone else in the meantime. You also dont want to deal with Katie Stigers. She does not return calls but instead will text you that she is so busy and never actually give you any information. I would not recommend this place to anyone ever!!! I will never look at this place again.

Service seemed to take a long time for work that was performed compared to previous visits. Several staff and customers not wearing or incorrectly wearing facial coverings. Service advisor (Bruce Thomas) was outstanding - courteous, friendly and professional.

Great experience. Ive never seen a sales person fight for the buyer like this dealership. They were great. Definitely recommend!!!!

I have always had very good service with your place. Always very helpful and friendly.

Recently purchased a 2015 Mitsubishi Lancer from Chad, so far the car has been great. As a salesman he was polite and you could tell he cared about his customer. He worked all day with me trying to make sure things were just right. He is definitely not a shark just looking to make a sale. True genuine salesman.

Friendly and fast service. Car has been running like a dream after I took it in!

The maintenance team ensured all concerns were addressed and handled in a timely manner. I always ask extra questions knowing that I will get the information and help needed. Always a professional and positive experience!

Personable and Professional.Excellent Service Team.

My sales representative, Branden Anderson, was the best! I got to the dealership late in the day I bought my truck & never felt rushed. He had not been working there for very long but, he was very professional and great to deal with. I would recommend Branden Anderson & Coughlin Chevrolet, Newark to anyone looking for their next vehicle!

Masks and social distancing didnt stop this fine team from being the best they could be! Super friendly and willing to work with you know matter your situation! I highly recommend!!

I haven’t received my car yet, I documented the situation on the prior survey which probably wasn’t read. That would be the only reason for the second survey. The issue isn’t the dealership, but GM.

Saw a vehicle on cars.com. Emailed Coughlin and Chad chesrown replied almost immediately. Easy to deal with. He even delivered the car to my mother!

Don’t bring your car here if you have a choice. RIP OFF. They will price gouge you simply because they can. I had my car towed here after my alternator failed and they charged me more in service than the parts were worth!! Ended up paying over $1000 for a $435 worth of parts. Take your car somewhere else and do your wallet a favor.

Chad was a pleasure to work with. If you are looking at buying a vehicle, work with Chad. It’s been a few weeks since my purchase and I still hear from him. He is fantastic.

I had a great experience here. Mike helped me out. All of my questions we answered thoroughly. The process was painless. They really worked with me to get the vehicle I wanted!

On CarGurus, I put a 250 mile search for the vehicle I was looking for at the mileage, price and feature parameters I that I would consider. On Monday, three vehicles popped up that were a fit. One was at Coughlin which was a 3.5 hour drive away from home. Not being able to go to the dealership and speak to someone in person, I put in an online lead and waited. Chad Chesrown responded and communicated via phone, email and text in a professional and timely manner. I shared what it would take to close the deal and Chad got back to me, meeting all of my requests. When I drove to the dealership, Chad was on point, and ensured that everything we agreed upon was followed through with. He looked at my trade while I drove their car solo to give me an opportunity to check the vehicle out. When financing came around, they asked where I wanted to be and Eddie (finance manager) found THAT rate. Everyone was pleasant and upfront and professional. Ive purchased four cars in as many years (long story) and have never had a better car buying experience. Chad is personable, has family history in the business, prides himself in being upfront and willing to work the deal for the company and the customer so that both win. Three and a half hours is a long way to drive but when my wife needs her new car, Im pretty tempted to see what they have in stock first. Easy, professional and exactly what was promised.

Terrible experience!! We have bought 5 cars from Coughlin and always recommended Coughlin to others. We went to Coughlin 21st Street last night to look at a car my husband found online. After the test drive we noticed that the air conditioning did not work, the trunk would not open, the paint and rims were faded and discolored. We asked if they would come down on price a little, and we would buy the car with cash. They REFUSED to come down on price and refused to fix anything, so we left. We went to Coughlin in Heath to look at cars, told the manager about 21st Street and he said he would get the car and sell it to us for what we asked since things did not work. They went to get the car from 21st Street and they would not release it. They remembered us from the night before, and they would not release the car. What a disappointment!! Sorry Coughlin....you have lost our business for good!

A little difficult to get an out the door price. Other than that everything was smooth. Other than buying a new 2500 diesel and only a half tank of the Def.

I moved into this area going on two years now. I had a dealership in NW Ohio that I trusted and purchased two vehicles from.I have to admit that I was a little nervous when I switched over. But, I can say with full confidence that I am extremely happy with the service and respect I receive at Coughlin.I highly recommend them!

Told me up front everything they were doing and cost .Very polite and friendly and understanding of my problem. Very satisfied experience. Thank you.

Love this Kia dealership

As always a great experience ! Thank You !

Nice waiting Area..

I have been looking for a new to me vehicle for several months. I had a not so great experience at another dealership where they were unable to get me a deal on the vehicle I was looking at and instead tried to push me to another vehicle I didnt want. I was leery of trying again but I saw a vehicle on the Coughlin website that I wanted to inquire about. Chad responded to me in a timely matter and we corresponded via text until I could get there for a test dive a couple of days later. When we got there the vehicle was up front waiting for us. My husband was able to look at the mechanical stuff without anyone bothering him. The vehicle was clean and looked new. I had not planned on trading in my car but they made it worth it. I am very happy with my purchase. Thank you!

Great experience. Chad was very helpful and kind. He went the extra mile for me and made the car buying experience easy and smooth. My family has trusted Coughlin for the past several vehicle purchases. I would recommend them for your next car.

The salesman rick was rude mouthy and very unprofessional. I will NEVER do business with them again

I wanted to get a quote, about a possible trade-in.Send them an email with all the details about my car, the sales rep asked for my phone number - I have zero intentions to talk with sales rep, why its so hard to get a quote by email? We are millennials, its about time for dealers to understand we dont need to talk with anybody in order to buy anything, yes, even a car.

Best Chevy Dealership Ive ever dealt with. Highly recommend them.

They gave me a price on oil change when i got the service done they tried to get e higher price for oil change,also went in on 1-11-2021 to make the appointment for 1-13-2021 at 2 pm got there and they said there was no app for this day,they also had my app for a 2011 cadillac cts and it was to be a 2008 cadillac dts and took 1&1/2 hours for my service,i left and my low tire sensor was on and had to go back to service department and they took it in and when they came back with my car the low air sensore light was out very poor service

Lenny was absolutely wonderful to work with. He made my purchase a priority which is extremely important to me! He answered all my questions and kept me updated throughout the entire process! He got back with me immediately on any concerns I had, and exercised social distancing even with the paperwork allowing me to complete all the documents outside! I will definitely recommend Lenny with Coughlin of Newark to everyone I know! Thank you so much !!!

Service was quick and I had the TV all to myself-Nellie Hayes

I can not even begin to express my thoughts of this dealership and the team at Coughlin! It reflects the dedication of leadership by Gary Burwell and Ben Parks!

Very satisfied. Brad brought the 06 truck back after it had been serviced and picked up the Silverado and had it service by lunch time. Brad is fantastic and Im sure the guys in the service department are as well.

I just want to say that Coughlin GM of Newark is AWESOME!! BRUCE in service answered my many questions that I had about getting my vehicle serviced, etc. There was a nice gentleman and lady behind the service desks that was so friendly and helpful. And then of course Scott Dennis who performed the services on my vehicle has so much experience and is so knowledgeable.. hes always my pick because I know hell do a fantastic job.

I took my vehicle over to get my free first oil change at Coughlin Gm of Newark. All the employees were great. Vehicle was about the usual amount of time for an oil change. Thanks for the great service..

Jeremy is the bestHe helped me out and im so grateful!!

Really Great Customer Service!!! They treat you like family and help you find everything in a vehicle to meet your needs and want. I’ll be more business down the road with them and I highly recommend them if your looking for a new vehicle!!!

Update!! September 2021,Still no key ! Getting close to 1 yr!Absolutely the best dealership Ive ever been to. We had Chad and he was the best! He even came in on his day off to help us out! Absolutely great people and fair pricing. Thx guys we love our truck!!Update to my review. The place was great, the truck is great. Getting a hold of or return call from our salesperson has been a waste of time. We were promised a spare key when the truck was purchased. Its now been over 6 months and now we dont even get a call back. What has been learned is even having it in writing doesnt matter. Hopefully the key will arrive at some point. Keep your word, dont brush people off.Edit to review, its now almost 9 mths and still no key.

Katie was extremely helpful, informative & friendly.

Everything that the dealership did was great!! Tried to have GM fog lights put on my truck. Instructions were not very good for my model of truck. Lights didnt work. Came back the next week and Matt the service technician who did the work was great, went above and beyond to fix the problem.

Chris was great- the car could have used a little more love. Only 1 key fob and in need of a new headlight right out of the gate. I know its only a 10K car but having to spend $200.00+ just to safely operate it after leaving seems odd

This was the best new car buying experience Ive ever had, and Im so happy with the new car.We were in and out in almost no time, Katie helped us find the car that was exactly what we were looking for. The entire experience was just great.Thanks Coughlin GM of Newark, a job well done!

They squeezed me in last minute after local walmart refused to do my oil change/tire rotation stating to new and they should never of taken my car and told.me to go elsewhere. They were great and so understanding.

Chad at Coughlin was amazing! He made the whole process super easy and painless. He helped me get my dream suv. The entire Coughlin team more than exceeded my expectations!!

Chad Chesrown is as great to work with. He did everything he could to help get me the best possible deal, and was upfront and honest the whole time. I highly recommend.

Chad was great! My car was totaled by an irresponsible driver towing a boat who lost his trailer wheel and it hit my car . I needed another car fast and really liked the Ford Fusion for sale. He went out of his way to help me get my car . I cant thank him enough.There was some miscommunication on the financing end and the car fob isnt working properly, which needs to be addressed, but overall I am very grateful.

Always great service and very friendly

Always top notch quality work and service. Very professional and polite service anytime Ive spoken with the service techs, both in person or over the phone. Theyve always kept me apprised of found problems/progress/costs/etc. so there was never any unexpected sticker shock when walking in to pay the bill. Wonderful service. I always leave happy.

Our service was amazing!!. We worked with Chad and Gary. They listened to what we needed in our next family vehicle. It made the car shopping process so easy with two littlr kids tagging along.

Great service great work!

READ!!! Chad Chesrown and the team at Coughlin GMC Newark were beyond amazing. Chad was very prompt and consistent with me. He was upfront and honest with every step and detail. The vehicle they got me in was New To Me and felt and drove like a brand new vehicle. He accommodated my requests that I wanted before I left the lot with the truck. The finance team was able to get me into a payment and APR i was comfortable with considering my situation and they asked me what I wanted, they didnt tell me, they asked. I would recommend you go see Chad if you are in the market for a new/used vehicle. You wont regret it!!

Service was a-1, clean jnside and outwork was excellenttiming was great/ told me 5 days-called in 2 days, how often doles that happen?

Stopped in to ask questions about a few cars I saw on their website. Sales associate was friendly and not pushy..

Wow, what a great experience! Not only was it quick and easy, it was a fun! Chad was able to find me the perfect car in a short amount of time. He never pressured me and made it a great buying experience! I would refer Chad to anyone and will return to him when Im ready to purchase again. Everyone there are so friendly from sales to finance.

I just purchased a new EncoreGX from Chad Chesrown. He makes buying a car a great experience. He’s a hard worker and works hard to be sure his customers are pleased. Very fair and aboveboard. A pleasure to do business with.

I had a great experience purchasing my vehicle from Coughlin Newark. I was able to utilize the online tool and was able to obtain the needed information to make my decision. By the time I visited the dealership, I was able to minimize my time at the dealership and was out the door with a new vehicle in a timely manner. I would like to give Katie Stigers a lot of credit for providing me with an excellent customer experience. I loved her willingness to listen to me on the phone and provided the information I need. Thank you Katie...My recommendation is for Coughlin to continue to improve the online experience. When a Customer is seeking information, please offer it with a positive intent. Thank you for empowering your employees to do rightwith your customers.