I appreciated getting my car in so quickly to have my flat tire repaired and how quickly they took care of it. The people who helped me were very courteous and friendly. They did a free safety check and the total cost was very reasonable. I would recommend this place to anyone needing work on their cars.

I am now a Tire Choice Auto Service Center customer for as long as they around. The service her is very personal and pleasant. I pulled and to get my oil changed and as soon as I walked out the door to get in my husband’s car they were pulling mine in. Quick and efficient. Virgil and the team are wonderful.

Made appt. for tires to be put on vehicle. Went in. They had no clue which tires. Didnt have the tires they quoted the day before. The guy kept questioning where we called. Had to show hum the phone number we called. No apology nothing. Acted like we were at fault.

The staff went over and BEYOND for me! I had a tire blow out on the side of the road and called to see if they could fix it, not only did they put a new tire on for me BUT they asked where my location was and came to me to help me get my car to the shop!! I was so shocked from this experience and can not thank them enough for what they did! Thank you so much tire choicefor making sure I was safe! You earned my business from now on !

Virgil, Trenton, and Jason were so efficient and quick. So friendly to work with and definitely were thorough in making sure the tires on my car were vacation ready! Thanks guys

These guys just helped my daughter out of jam, they are amazing

Horrible service, manager is rude, fix stuff on your vehicle that u dont asked to be fixed, dont take responsibility for their screw ups and try to lie their way out of it. If I could rate it -5 stars or more I would. Dont take your car their ever. If u need a good cheap tire place go to Ohio Tire on Everett Ave

Always always the best of service. My truck will always go there for maintenance... Enjoy the cookies!!!!

Hesitant to use a new business that Im unfamiliar with. To my surprise, I went in for a simple tire repair but was treated as if I was buying four tires.. They went above and beyond to get me back on the road and making sure I felt they wanted my business no matter how much I spend and seen that i left sorry a smile. Thanks Tire Choice!

The techs got us in quickly and even stayed after hours to get the job done.

I ordered two 33 tires from Amazon and through Amazon had them ship to this location. UPS even had a signature for the item once they arrived at this location.The company even verified an appt. When I arrived they acted like they had no tires or appt. They basically stole the tires.Luckily Amazon reimbursed me the 600+ dollars. But they still stole the merchandise and were even rude to me when I asked for assistance to see what happened to the order.

I went to leave for work and noticed that my tire was a little low. I took my vehicle in and they told me they could not patch due to how close it was to the side wall. I told them I really needed it done but I needed to get to work. He told me it would take 15 mins to 20 mins. 20 mins later I was on the road heading to work! Thank you so much for having wonderful customer service, time efficient with great prices!! You are now my official tire shop. I appreciate you guys!

Great prices fast service

Fast, very friendly service. Decently priced in my opinion. Would definitely recommend giving them a try.

Quoted me 600 dollars to replace a radiator in an old Honda. Opted to impose on somebodys time instead.Ordered a 65 dollar part off Amazon, and the job took us about an hour to complete with no fancy tools. 8 bolts, 2 clamps, and 4 hoses. I was completely astonished by how much of a piece of cake it was. Offered the person who helped me fifty bucks. Also needed a gallon of antifreeze and some transmission fluid.Total cost: 125 bucks. Recommend not bringing your vehicle here if you like money.

Excellent service, this team will go the distance to get your vehicle back on the road.

We were visiting from Wisconsin. On the day we were supposed to drive home, we discovered a nail in our front right tire. We called Tire Choice Auto Service center to see if they could fit us in quickly. Mechanics were friendly and knowledgeable. They attended to us immediately and we were on our way within 45min. Great price and service.

DO NOT TAKE YOUR CAR THERE FOR SILVERROCK WARRANTY WORK. They do not have the tools or skill for major repairs.

Outrageous and for the most part dishonest estimate.when the guy new that i knew the pricing of the parts he cleared his throat and offered me a 15% discount. Final estimate over $1000.00 for brakes and rotors.I also found out from an inside source this company MAKES things leak or not work purposely. Ill pass!!

Fast friendly and knowledgeable thank u for ur service greatly appreciated

Great customer service

These guys are great!

Went in to get my rear two wheels balanced but the manager refused. He wanted to charge me $75 to just look at the car and after examination if he thinks it’s the balance that I need then he would charge me for balance for all four tires. I walked out and went to Tire Discounters in Heath. They balance all my four tires for free!!! On top of that, they had the best customer service ever!! They just obtain a customer for LIFE!!

Got a low tire driving home from work in Columbus. 5pm on a Saturday, three guys all on stools up front, two cars in the shop, and they denied me service, and said they were “completely booked tomorrow”, but the guy had the time to shoot air in my tires. Nice. I just wanted to hand my wallet to the man and get my tire fixed. I’d have bought a tire if needed. My money was ripe for the picking. The older gentleman who put air in my tires wouldn’t even look me in the face.As someone who runs a service center myself, it was a nauseating experience. I don’t know, maybe my work uniform made them not want to touch my car. All I know is that now I get to find another place in Newark to get my tire fixed in the morning. Yippee.

Been there twice and was taken care of quickly at fantastic prices. Both mechanics I worked with were friendly and professional without being pushy. Very satisfied. Will go there for all of my repairs from now on. GREAT JOB!

Muffler fell off going down 21st street and was dragging. Pulled in at random to see if they could just rip it off. I was running late for work and just needed to get where I was going without being pulled over and ticketed. Turns out, it was an easy fix and they helped me out. Friendly service, helpful employees, stellar manager(Zach? I suck with names. Red hair, great attitude), an all around awesome experience. Made my day. I will be bringing my car here for all my checks and services in the future and I have already told everyone I know and work with that they should do the same. Service like this is extremely rare in the auto repair world, especially at chain joints. Give them all raises. Also, I am buying you fellas lunch soon. Keep up the fantastic work.

Great service

Jason is the man! Ask for him!

I went in to get my brakes checked. They completed the inspection in a timely manner and gave a good explanation of what was going on. I dont feel like they were trying to sell me something that I didnt need and they explained the calculations of the parts and labor that led to the estimate.

Wonderful service! Very friendly & kind employees. Gentleman at front desk was very helpful. He applied a wonderful discount to our service... which was a full service synthetic oil change and tire rotation. We were serviced at the 21st street location in Newark. Highly recommended! Fast as well.

I absolutely love Monro. Zach is awesome with his customers and their cars. I will always recommend Monro as the best place to take your car. I cannot express enough how professional and wonderful they all are. They are amazing at inspecting, repairing, and informing you about your car. I’d never go anywhere else.

I had road hazard on tires that I purchased there. I got a flat tire so I had to have it replaced. While my car was in their care they said that I needed all new stuff for my rear brakes and quoted me a price of over 1200.00 dollars. I had just had the same work done at another Monroe up north a little more than a year ago so all of the parts had a lifetime warranty. The manager (Travis) said that he had no records of work ever being done in his computer system. Little did he know, I had the receipt in the glove box of the car. The work was just done in January of 2017. Once he got caught up on his lies, and only after that did he give me the correct quote for the job. After all of that, I wouldnt trust this place to work on my bicycle, much less my car. Save yourself the hassle and just go on ahead somewhere else. By the way, they only had a single mechanic working on cars in all three bays, and boy he didnt look happy to see anybody pull up to their store. Zack sold me my tires. He appeared to be a good manager, but the shop could be run better now by a few well trained orangutans. I did try to contact the company and left several messages and was never contacted. Whoever post the message for me to please contact them is only giving the false appearance that they care. I can assure you, they do not.

As a young college student, i felt very comfortable bringing in my car knowing i was going to get the best deal with quality service! Zach the manager was very kind and made sure that everything went smoothly and that i would get my car fixed for the lowest price possible! the issue with my car ended up being such a simple fix that they looked at it for me for FREE which was incredibly kind! Jeremy got it looked at and fixed up in less than 30 minutes! Definitely going back if i ever have an issue again! very trustworthy and kind! 5 stars for sure :))

Zach was very kind and knowledgeable. He got me in quickly and explained what the issue was and gave me an estimate. He had the work completed in impressive time. The total cost and the estimate were right on!! I will definitely use and recommend to friends and family. Thanks Zach!

Came in just before quitting time on a Saturday evening but Zach and Jeremy acted happy to help me. They even volunteered to stay late to put s full set of tires on but I ended up having an odd ball size so they weren’t in stock. Good guys! I was impressed.

I am the manager of the Verizon store next door. One of my coworkers were having car trouble and Dale & Dave helped her. Very compassionate, courteous and kind. Thank you for being you! Good will always come back to you.

Very friendly and welcoming workers, great prices, and overall very fast service. Highly recommend to a friend or family member. Satisfied and will come again.

Was there for the very first time yesterday. Had the pleasure of meeting Zack who is the manager. This guy goes out of his way to make you feel welcome and treats you like youve been a friend of his for years. They did a wonderful job on the rear brakes and rotors on my truck and gave me quite a good price. I was surprised it was as low as it was as I was expecting something quite higher. They did such a wonderful job, that we immediately took my wifes car over that same day to get the rotors, brakes, and front tires replaced as well.. Needless to say, we were highly impressed and will definitely be using them more often. Shout out to Zack and his team at Monro of Newark. You guys are awesome and we will definitely be back when the need arises. You guys rock! ~Phil

The snow was terrible on the roads and my tires were bald! These guys were the only ones still open. They got me in at 6:40, changed my tires, gave me an oil change and I was out by 7! Great work, great service!

Everytime weve ever been here, theyve been so helpful. We went a year or so ago with a leaking tire...they broke it down, couldnt find the leak but didnt charge us. Whatever they did fixed the leak. Then I went in a few weeks ago with a flat in our truck. They were very busy but squeezed me in, fixed the flat and didnt charge us again. Told us to just keep them in mind next time we need some work done...so thats what we did. We went back to get the brakes on the truck fixed, got us in same day after I got off work. Ran into a minor issue with the hydraulic hose, stayed late to get it done and were so nice to my son and I while we waited. Stopped by again today since the temperature dropped and my tires looked low. They immediately pulled the truck in and checked and aired up all the tires. Everyone that works there is so nice, very trustworthy and treat you like friends. We usually like to work on our vehicles ourselves, but life is busy and it doesnt always work out like that. Next time we need work done well definitely be back!

Been here multiple times with 2 different cars. All of my experiences here have been wonderful! Zach has been a real blessing. He is very honest and very friendly. They do everything to fix my car in a very reasonable time and price. They dont try to sell me on getting something else fixed when it doesnt need fixed. The waiting area is very clean and the hot coffee is very nice while waiting. I feel very comfortable coming here knowing Im going to get the best service and best price around! Thank you Monroe!

Very disappointed, went to get oil change first time with my newer car my dad recommended them he always goes there, guy at the desk seemed down and grumpy barely talked to me. I just thought okay hes having a bad day .With the virus I had emailed in my requests, besides oil change to also please check the window washing fluid and my tire pressure. On the sheet none of these were done and the fluid was empty the next day I needed it on the road.I also looked at the new sticker placed there and the odometer numbers read 35017 for next oil change .......well my current reading is 35103!! What the heck!Not sure if someone was being funny and did it as a bad gag, was confused with another car or just hate their job, as a woman I wondered if he thought she doesnt matter,--sad I had to tell my dad I wasnt going back.

Zack and Erin do great work! Everyone there is very professional, Honest, and friendly 100% of the time. I have all newer vehicles and they do all of the maintenance on them. We have been going there for many years and will be going back soon. Highly recommend!

Gary was very helpful. They were quick, too. So convenient that they are open all day on Saturday as well.

We had a tire side wall as a result of one of Ohio’s famous potholes and needed it replaced ASAP. We called Monro and spoke with Zack the manager who got us in right away. They were very professional and helpful got us back on the road in short order and it was a most pleasant experience. Definition recommend this location. Excellent service.

Had a excellent time here. Travis took me in on short notice for an oil change. As the car was being worked on he let me know it needed a set of tires and a battery. He was able to get me a decent set of tires I could afford on the car and a good battery. These guys are top notch and I would reccomend anyone to go see Travis and I will be going to see him for all my auto service needs.

Used to be a good shop to go to when the red-haired gentleman was still working there. Dont know if hes gone but hes always changed my tires whenever I come in. Stopped in there twice this week before they were even closed and was told they didnt have time to change my tire even though they werent doing any work.. Went down to Midas in Heath,which closed 15 minutes prior, and they changed my tire even though they had already shut down. Now thats what customer service is.

I came in for an oil change and Zach was super friendly and got me in right away. Wes had my car done in no time at all and I am very satisfied with both their quality service! Quick and friendly, definitely recommended them!

Were brutally honest. Fixed alot of mistakes that a prior service center did. Noticed an immediate difference in the ride and control of my car when driving home.

I can not say enough great things about Zack and his team! They treat you like you are family and go above and beyond to make sure you are taken care of. Their prices are fair and the work is always top notch. Thank you all for being such amazing people!

I felt really taken care of here. I came in without an appointment because my tire kept going flat, and Zach as well as his team took care of me in a reasonable amount of time with a reasonable price. Totally recommend!

They let me drive off with a serious issue. The exidence of serious issue was less than 2 inches from work I paid to get done. I miss the integrity of when it was Monroe Muffler.

I got a semi synthetic oil change today and every part of the experience was great! I had the option to schedule online, I came in and was created by Zach, the manager. Zach was very helpful and very pleasant, he even took $15 off my services just because! He was great with other customers both in person and over the phone. The service on my car took about an hour and it wasn’t an issue. The waiting room has free coffee/water as well as free WiFi. Great service with reasonable prices! I will continue coming back.

Great customer service by Zach! Went in for a brake job, quick and professional! Zach and Aaron did an excellent job and saved us time, stress! We are very grateful! Would recommend Monroe in Newark to anyone!

I regularly take my vehicles to Monro Muffler on 21st street for tire balance and rotations along with any exhaust work I’ve ever needed, and they have done terrific every time. Very cheap prices with a quality job is everyones favorite. Aaron was my technician and I felt a very smooth vehicle after he balanced and rotated my tires, Zach the manager was very friendly and helpful as well. Answered all my questions, 5 stars .

This is the best place! Zach is super helpful and always gives me advice or explains to me any issues my car may have (in a way I can understand!) I never feel like I am getting swindled or ripped off. All the work these mechanics do are of high quality! I will continue coming here for all of my auto needs.

Went for standard oil change and found out I needed tires. They sell tires!! And at a really great price! Thank you guys for educating me and fixing my car and tires the right way!!

I came to Monro and they did great work on my vehicle. Zack the manager was very helpful and took his time slowly explaining everything. I came back a week later when some dash lights came on. Zack squeezed me in, still taking the time to explain and be helpful. I will continue coming to Monro for all my vehicle problems :)

Zach the manager always goes above and beyond to make sure his customers are satisfied. I’ve never had a complaint with any of the other employees there either. Always a great experience. Thank you!

I have been to Monro in Newark many times. Zach is always very courteous and polite and Cory did a great job on my inspection and oil change. I also like being able to set up my appointments online. Thanks guys, I appreciate the hard work!

Zack and his team have always been so helpful. They do great work for a great price. They are honest and reliable and whenever I have been in a pinch, they have helped me out.

Great attitude, great service. In not from the area but they knew what needed to be done, they did it fast and got me safely back on the road. I would recommend them to anyone. Thanks Zach!

I never have any problems with the service. It is very convenient and prompt. The prices are reasonable. The employees are very friendly. The manager Zach is kind and very professional.

Very friendly people great service definitely recommend them

I’ve been to another Monro in Zanesville and will never go back. Today was my first time coming to the Newark location and I will definitely be coming back. They got me in & out really quick, They we’re friendly & I received great service!

I had a very good experience with this business. Brad and most of all the manager Zack helped me greatly when I was in a bind. Without an appointment they fixed my exhaust quickly and for a very reasonable price. I highly recommend. Thank you.

Last minute repairs needed after another horrible experience at dealership while trying to leave for Christmas. Zach didnt hesitate to help us out, even staying open after closing to get us on the road safe and sound. He has gained new customers for life!

Jeremy and Zack, thank you for getting me on the road and fixing my brake issue. Great customer service, very friendly and I will be back. Its a long drive out of my way to get to your shop but worth it!Justin

Very friendly ppl they do great work for a reasonable price

My daughters car broke down on her way to school and we brought it here hoping to get it fixed. Not only did Rich reassure my daughter that they will figure it out but they ended up fixing her muffler that another monro fixed 3 other times in 2 years for no cost (it was under warranty). Best customer service we have had at a Monro!

Was in a hurry and was able to get us in right away. Great customer service! Definitely would come back and recommend to others!

These guys are awesome. They went above and beyond to make sure I was good to go. Will definitely do business with them again.

Very professional and had everything done in a timely manner! They do a great job for a great price, I will definitely be coming back! Thank you for a great experience!

Im a industrial mechanic but lives at apartment, so cant work on my car. I know something about cars. The prices are far and up front. Zak and hes crew great people.I dont go anyplace else. Breaks, oil change anything I go to Zak and Monro.

The staff were very friendly, made sure we understood what was being fixed and how, and prices were fair. Great place!

First time going to monro, and I will definitely be returning! I needed new tires and they were the cheapest that I found. I’m sooo glad that I found them too! They treat you like family and take care of you as best as they can. Zack went above and beyond to make sure I was taken care of while I was there. Great customer service, thanks guys!

Great staff, quick work also know what theyre talking about. Zach the manager very helpful and polite trust them with all my vehicles.

I received kind, courteous, helpful advice from Dave at this Monro. He explained the problem with my tire, checked on a fix, and completed service, free of charge. The engine light was off of my dashboard in seconds. He filled up my tires, also free of charge, and gave me his card for future service.He certainly earned my business, and I look forward to doing business with Monro again. As a young woman, that truly is high praise for an auto repair company. But in this case, it is well-deserved.

Professional, skilled, and willing to do what it takes to make sure your car leaves in top shape.

Always courteous, helpful, and knowledgeable. The team doesnt over-charge or make up nonexistent issues. Theres a reason Ive been taking my cars there for over 5 years!

So my husband and I are out driving to the grocery store and all of a sudden gas starts leaking like crazy out of the bottom of our Tahoe. We pull into the first place we see that might be able to help us...Monroe Muffler. I thought....Oh man, we are going to end up paying big bucks as this is an emergency, were stranded here, and its going to take forever for them to even look at it. Imagine my surprise when my husband came back to the truck to tell me that they were going to look at it immediately. And they did! We took a seat in the waiting room and several minutes later a man came to get us to take us into the service area to look at the problem. It seems that somehow the line to the front fuel filter had been disconnected. In less than 10 mins. our problem was taken care of and the man, who we then found out was the manager, refused to take a penny for fixing it for us.!! Nope, you dont owe me a penny, he said. I dont think I have EVER been so shocked! Believe me, we have been ripped off time after time when getting our vehicles serviced and repaired. THIS MAN MADE MY DAY!! He couldnt have been any more honest, caring and helpful. To those, like us, who have repeatedly been exposed to dishonesty and ripoffs this was a huge blessing. From now on we will be taking ALL of our vehicles to Monroe Muffler and telling everyone we know about our exceptional experience here with a manager who has integrity. THANK YOU!!!

The rear brake line on my truck rusted out, leaving me with only front brakes. Even though it was late they got my truck in and repaired. They stayed over to get it done. This is my only vehicle and I needed it for work. Very happy with the work and the personnel.

Zach really did that! He was so very nice and helpful. Gave us a bit of knowledge while fixing the car

Go here! Dont even hesitate to go to see Gary. Gary is great and he will take very good care of your car and its needs!

Very friendly place and Zach the manager is one of the greatest people you would ever care to meet. Goes out his way to make you feel like a most valuable customer.

Got me in at 7:30 am the day after Christmas. In and out in 25 minutes with great service on my grandpas car and a fantastic price. Can’t beat it.

I use these guys for my company cars. Very professional and polite. Always brings a smile to my face when they greet me!

Love the new crew!! So much energy and enjoyment to be at work make the environment pleasant for the consumer!! I will keep coming back!!

Was a fantastic place until NEW management. Was told at 9 a.m. with such attitude that i had to leave my car overnight to get an oil change when nobody was there. When asked why...because is the answer I received. COVID. No one was there. And 3 cars in the parking lot. So I took my car next door and was out in under 20 min. To bad. This was a great place when Zack ran it.....

Greatest service from Zach & his team!!! Didnt cost me an arm & leg. Trust him to service our vehicles. Man has integrity. God Bless!!!

Went for an oil change a few days ago with a coupon. Everything went smoothly. Just let them do their work and I was on my way.

Zach and David were awesome! Great people, really appreciate their hard work and effort to fix my vehicle ! Highly recommend.

Pretty disappointed with Monroe. I stopped in last Sunday to buy three tires and have an oil change done costing nearly $500. The guy working on my car came in and said that my break pads looked bad and needed changed that he doesn’t know how much longer I would be able to get out of them. I asked him to price quote and the quote (with discount) was going to cost me $750 with tires. I know my dad has changed my breaks before so I declined. I had my dad change my breaks today and every one of them was perfectly fine with about 6 months left on them. I feel highly taken advantage of because I’m a young woman that came alone to the shop and they tried to get an extra $250 out of me. It’s disturbing that this still happens in this day of age. I can’t supoort a business that tries and takes advantage of customers.

The guys who helped me diagnose first thing in the morning were good, but I came because of all the 5 star reviews and when I got there I noticed they were offerring 5 bucks off for leaving a 5 star review. They quoted me $699 for a water pump replacement and Im glad I called other places because I ended up getting quoted over $200 less (around $470 is what I ended up paying) for the same job. I am grateful for the diagnosis and the good attitude of the employees but I felt giving a discount for a good review was sort of an errosion of the integrity of the places Google rating and an unfair influence to the rating system itself. That mixed with the most expensive (over 200 more than the other two places I called) quote they gave me are the reason for two stars.

Recieved the flyer in the mail just as I needed an oil change. Quick service. Thanks guys!

They overcharge you for simple things (Im also a mechanic and wouldnt even charge half of what they do) and the manager was a real jerk. I sent my new tires here and they tried charging me a substantial amount more than I had payed the last time to put them on, and he refused to charge me what they told me on the website, so I went elsewhere. Go to Walmart if you want your tires on cheap and easy.

Zack is really personable and great to work with as a business to business partner. The team there is very friendly and they are timely with their work.

Monro is always able to schedule me in and they provide me with excellent customer service. Monro does good work and helps me to maintain my vehicle.

Zach and Cory were great. Came in with a flat. I was in and out in just a few minutes (that’s what he said 😉) great work overall!

WOW!! All your stores are so good. I visit a few different ones because I travel. Got to meet Zach today, what a stand up young man! Thank you sir!