Ernest, the pharmacist, is the kindest person. He went out of his way to make sure all our needs were met. Thank you so much, Ernest!!! Everyone in the store was super friendly.

This is the WORST pharmacy I have EVER had to deal with from the not answering calls or hanging up the phone to the LACK of customer service. They get away with it due to location and access. The community needs to pay attention because businesses do to you what you allow. I guess unless it actually happens to you it has no effect on you.Exactly why I do mail in through my insurance. The day I dont have insurance that offers that option I still would NEVER utilize this location.

This Rite Aid pharmacy is truly awful. It takes a minimum of 5 phone calls to even be put on hold with the pharmacy. Once you are put on hold, they never return to the phone. You have to then hang up and call back to be helped. You will have to call many more times before talking to a real person. It is really inconvenient, especially when you have medications you need in a timely manner, not to mention very frustrating. The pharmacy technicians are not in any rush to help, on the phone or in person. I will be switching pharmacies.

They are nice people. Helpful and have always been there for the community💥

Terrible experience. I will never shop here or any Rite Aid again. I noticed my car was booted after coming out of Rite Aid to get medication. I went back in and informedthe manager, and he said nothing he can do. I called the number on the card that was left and Safeway Parking pulled up and demanded $200 to remove boot. Stating I wasnt a customer because I left the parking lot. Their is no signs saying you will be booted if you leave the parking lot. The fact remains I was a customer.

Love shopping at Rite Aid, when they were open. Use to fill my prescriptions there. Was able to buy household things as well.

Do not shop here! I received a $200 parking fine after a purchase at Rite Aid. The parking lot attendant claimed that I left the premises and I had no ability to dispute the fine.

Worst experience in my life. My grandmother needed her medicine and eye drops. She spent couple of hrs getting medication and since they did not have it. I left her and I left my car in the location. Turns out as soon as you leave the parking or building lot you are not a costumer. A company call Safeway, booted my car and I called the company and went back and forth with the guy called Johnny. I explain to them but they care less. And said I had to pay $200 in order to get my wheel unlock. Noone cared, the manager, the associate, all said thats not their business. I called the riteaid costumer service and same story. Quite unfair for getting their products and then telling me hey you have to pay 200 for parking. Avoid this place.

Highly recommend you visit somewhere else plus they are so bad i will now boycott all Rite Aids.Worse possible place, crack heads in the parking lot. Plus the store and staff could not be worse. Would give negative stars if I could.

New branding in green so the location is harder to spot in the rain.

Drive-thru COVID-19 testing is really easy. Took a screening survey and made an appointment on the same day. Tests results came back in 6 days negative ☺️

They always have what i want but wish the prices are too high on some products. I Definitely recommend it you compare prices before buying certain products.

Lady hung upOn me several times very rudely! I had to be directed to the pharmacy to get assistance

They know nothing about the use of the OTC card. And its Getto!!!

Beware if you park your car and leave the property they will boot your car the fine is $200. Even if you are coming back to buy somethings in rite aid.

If I can give them a 0 I would I dropped off a RX three days ago they texted me 24 hours later that it was ready I came to pick up my RX they told me they could not find it waited two hours for them to give me my prescription and they were in the pick up area laughing as if something was funny no update on what was going on I ask multiple times all I was getting was I am looking for it not I am sorry for the inconvenience but we are trying our best to assist but I got attitude no answer and left with no medication

Great place that has an excellent staff and wonderful prices.

Call and call, no one ever responds, and when they do they hang up on you.. Terrible service! Highly unprofessional!

Great and helpful staff. Truly appreciate the pharmacist.

This Rite-Aid pharmacy is truly poor representation of a pharmacy. The staff and their level of customer service can definitely use some polishing. My trip to Rite-Aid today was very disappointing and I do not recommend this location to anyone!!

Doctor gives prescription they say it’s over the counter the refuse to give it to you under the insurance and the insurance covers it. Privately own pharmacy are better then these rite aid pharmacy. It’s illegal to force someone to buy over the counter when insurance will cover it! Staff very Rude and unprofessional ! Long spiteful wait times at rite aid pharmacy!

Pharmacy policy is great here and other pharmacies in areas like this need to take a note or two out of this stores book

Even though the wait time can be lengthy sometimes but that’s because the pharmacy is very busy. I have waited for my prescription there one time for approximately 15 mins with no complaints however I have realized that most customers who come to pick also don’t consider the staff. I think y’all need to give the staff a break they are doing an awesome job! Some customers use dirty languages when they don’t get what they want and that’s so unfair. I’m pretty if some of you address them politely there will be no problem. Just saw a little bit of consideration guys

The customer service in the pharmacy department is very very poor, I went for a pick up and waited for 25 minutes before someone helped me. When i said excuse me to get representatives attention she continue to make me wait. She prefered to fix medications and/or prepare then to attend me.

Pharmacy phone evidently not working for the customer because you have to wait to get transferred to the main number then they will connect you to the pharmacy..so much wasted time. Anyway I initially had my prescription filled in west orange which is one of the most friendliest branch, I transferred my prescription by phone myself. I then called this branch to see if they received the transfer and they didnt. She replied that they have to do it, I asked her why do they have the self service of the customers do it by phone, she didnt know. Ok, so I called west orange and they did it. I then called this branch again to actually do the refill over the automated system.. It would be ready by 6pm. I called the next day to make sure before I went to pick it up but had to wait again to be transferred by the front desk first. The pharmacy doesnt have it in stock..CALCIUM PILLS...really, she said they will call me back.. Still waiting.. I will just have to go back to the friendlier west orange branch!!.. Its such a shame that the urban areas get treated in such an uncaring way vs the suburbs.. Thats the reason I go out of my way!!

All they do is pick up the phone and hang up

At first Hated my experience but as of 10/20/20 it has improved greatly, pharmacy department responds quickly and clearly. Which is why I took the time to edit my review.

Very rude personal,got there to drop a prescription and she was talking to her coworker not even greet me,just show me her hand like i came to beg for prescription.the only thing that Brittini told me is 30 mn.how come costumer can be treat like that without any respect.something to be done at this location to provide better service because this is becoming .and is not my first bad experience at that location...

Pharmacy people have vastly improved in the last 6 months. No more phone games and people seem to be more professional. Pharmacist and Aissatou get an A+ for their service. Therefore this is a change from my previous rating

Very convient with great prices and pharmacy service

The pharmacy is very unprofessional... they will walk pass you by the counter and say nothing to you. Im here now and being avoided at this very moment. As they talk among each other and help their friends before customers. Horrible service.

How has Rite Aid not fired the pharmacy employees and fixed this sorry excuse for a drug store yet?

Worst experience had ever... customer service very rude!... hope I will never come back to use this service preferably going back toMy usual pharmacy.

Good customer satisfaction. Very nice staff and helpful.

They never seem to have enough medication for the amount of people they serve at the pharmacy. This causesa lot of hostilitie. Especiallywhen you have been called to pick it up. However theyre ordering prescriptions they need to make some changes.

I dropped off prescriptions on 3/24/16, then because I didnt have any money until the 1st, didnt get to pick them up until the 5th. I gave them my prescription drug plan info, as Id not had it with me before. But then they only had 3 of the 4 prescriptions that I needed. I thought it would perhaps be 20 mins. or so at the most. But it ended up being about an hour & a half just to get the 4 prescriptions that Id dropped off so long ago. A new staff person kept asking for my name, date of birth, etc. And kept asking if it was 3 prescriptions, saying that they were ready, I kept having to say, no its 4, this went on for over an hour and a 1/2. Absurdly poor organization & extremely unprofessional. I did have other things to do, but I was hungry, tired, & in pain. I couldnt even go run my other errands as Id intended, one of which was grocery shopping. I was so tired, hungry, & miserable by the time I finished there that I simply went back home to take my medication that I had so patiently waited for. I dont know what is wrong over there or why theyre so inept at getting prescriptions ready for people. But I also plan to contact them directly about this as well. I made the mistake of going there because it was so close to me, but if it comes down to a choice, Ill never use them again. Dont even bother, save yourself the trouble and go to Walgreens.

Good

Very unprofessional and ghetto.

Horrible svc. The only reason I even go here is because the pharmacy is right around the corner from where I live

They horrible never answer the phone

The Pharmacy is the worst!!

Said my insurance wasnt good enough here anymore

This is the worst pharmacy ever. It should be closedown. The staff is horrible.

Higher prices but I get what I need so...

The worst customer service ever seeing specialy the pharmacy staff .They never greet the customer or thank them for their business most of the staff not friendly at all.

Always a line, terrible service, high prices.

Bad service bad attitude never going back

I Called this rite aid nonstop for two days no one answers the phone I wish I can give them less than one star

Worst pharmacyThe Indian manager is unprofessional, hate this location never coming back ever againStay away unless u want to get angry and disappointed.

Unlike the one by Lincoln Park this one fails to have less the merchandise then the one on Broad Street Newark

The medication department is very slow.

Pharmacy staff is inadequate, unprofessional, and I have NEVER seen the Pharmacist interact or assist with customers when the clerks were obviously overwhelmed and under staffed

Good price

Find all you need

They just dont care..

The worst pharmacy ever

Bad service

Nice

Excellent service ..

Excellent attention

Very beautiful and good attention