I had gone to the Tire Choice on 21st, because my friend goes there, to fix an electrical issue on my 2016 Camaro. They totally messed it up. Bad. The negative review will be on their website as soon as I am finished with possible litigation.Nonetheless, Coughlin seemed (I.E. anyone good at their job makes it seem easy) to have no issue finding the problems and solving them. They did call in a specialist, which I wholeheartedly approved of, and fixed a car that I love to drive.The cost was minimal compared to Tire Choice, who not only couldnt fix it, but made it worse. I drive the car to Tire Choice, had to tow it to Coughlin from Tire Choice. I towed it to Coughlin and drove it home. See the difference?They also fixed it faster than projected. They were friendly, gave me calls for updates, and was honestly way cheaper than I thought.As of now, not only will I only go there for service, but when I want to buy another car Im going there.Do you have that one product that you always buy, no matter what is on sale, no matter what new products come out, no matter what? For me its Bic pens and lighters, Home City Ice, and now Coughlin on 21st. If I ever move out of Newark I will drive back to buy a car from them.With Tire Choice at the helm I spent over 10k (fixes, rentals, and a 5k car to get around), it was over 2 months of waiting, and I had to get it towed to Coughlin.Coughlin? About a week or so to fix (it actually got fixed sooner than they said they would even get to it), and less than 1k. Thats including the specialist.5 star review? Oh yeah. Lifetime customer? Oh yeah. Ill probably never go anywhere else unless I am stuck doing so.Well done by all your staff Coughlin, this is exactly how you get return customers.

It was my fiance and I’s first expierence getting a newer vehicle, we didnt really know what to expect, Chad Chesrown was a huge help in getting us through the process and made it simple and fast, not to mention he was a very kind and respectable person, would highly suggest contacting him for any of your needs

I bought a Blue Buick Encorr GX back in March. It was like the salesman was reading my mind on what I wanted. I got everything I wanted and more! Thanks Coughlin.😁

Stopped by to check out a new Acadia. They did not have any new in stock. Looked at a 19 lease return but we are looking for a new vehicle. The salesman Jack was helpful and not pushing us in anyway.

When they give you a car wash it is not very good . i hope on there outher work is better.

Called ahead to confirm the availability of a used truck. Informed them that I would be driving an hour to get there. The truck was beautiful in the photos and they were not stock photos which is always a red flag. I never expect that a car dealer is being honest. But when I got there the truck was a pile of rust. The pics were obviously photoshopped severely. I have never ran up against such a blatant scam. I told them what I thought and that I would be reporting them. Within 2 hours the photos were changed and the rust and paint blemishes were then clearly visible. . Worst scam lot I have ever seen.

Great selection of vehicles not to mention their awesome customer service!

They were very friendly and got the work on my truck done quickly. Theyre check in process was great and very efficient.

Nice experience, went to get an estimate on damage to truck. Quick gave me a printed copy of estimate detailed.

I just purchased a 2018 GMC Sierra 1500 SLT with Rocky Ridge aftermarket lift, wheels, and nerf bars with all the bells and whistles on January 28th, 2019. I personally worked with Chad Chesrown as my sales consultant. Chad and I began our discussion through phone conversations after I inquired about the truck. We worked both through text and calls. Chad was very responsive and quick to get back with me for all my questions. He gave me his personal cell number and even communicated with me outside of the business hours. This was my third experience buying a new vehicle. I can easily say that Chad was the most informative and personable sales reps I have worked with. As everyone who has purchased a vehicle is aware, the process can be tiring and stressful. Chad did a great job of not pressuring me and working to make the best deal he could. I worked with chad for a little over a week until we found a way to make the deal happen. I drove four hours (round trip) twice to the dealership. The first day I visited we did not settle on a deal. Chad knew what my wife and I were looking for and did not try to pressure me onto another vehicle. He honored a listed price even though I did not qualify for a particular rebate GM was offering. After leaving the dealership the first day, Chad continued to work with me through phone calls and texts to try and get the deal done. After a little give and take on both ends we settled on a deal and I re-visited the dealership and we left in a new truck. Overall, Chad made the car buying experience enjoyable. After the deal was complete I think both the dealership and myself were satisfied. I would recommend anyone looking to purchase a new vehicle to give Chad and Coughlin GMC in Newark a shot. Thanks again, Chad.

Went in for an oil change and tire rotation. We left with $10 off and a perfect job done. Great place to go for car services!

Chad was wonderful to work with, especially after the long ride from Michigan. Everything was clean and ther service was great! I went home happy with a new Jeep.

Nick Shisler was able to work with me to meet needs and exceed my expectations in getting a new vehicle. Would highly recommend.

One of the best experiences Ive had buying a car. The sales staff was excellent!!

Nick and Brandon done a super job, I will recommend Coughlin to all my friends

Had an oil change. Very nice place

Had a really bad time trying to buy a car here. Little communication and they over appraised my vehicle, then took back the amount. Id recommend going elsewhere.

From start to finish an excellent experience.

I would highly recommend everyone to check out Chad Chesrown when they go to this dealership. He is the best of the best. I refuse to buy cars from ANYONE else. I trust Chad as he works very hard And is determined to get something not only of good quality and for your price range but also good for your family. Chad is amazing and will be going to him for years to come.

We own a 2011 Chevy Traverse. The motor was replaced in June 2019 and it only had 98,000 on it. Since we have had the vehicle back, the check engine light has been on. We had to take the traverse back to have an oil composition test done on it. In 2,000 miles the vehicle had burned through a quart of oil, which we were told was normal. The vehicle continued to burn oil. Which we were told was normal, even for the new motor. Since they were not going to help us, we took the traverse to our garage we use and when the oil was changed it was 2 quarts low. We were also informed that the check engine light was due to bad spark plugs that were not changed when the new motor was put in. We had new spark plugs and coil put on, which should have been done when the motor was swapped, not use the same ones from a motor the had almost 100,000 miles on it. They did not call to even ask if we wanted new ones added. Last week the check engine light comes back on and now the O2 sensors are bad. Which we are being told from the spark plugs being bad. My husband has contacted the dealership many times now for 2 weeks straight asking to speak to the GM sine we keep getting the run around with about the Traverse. He is now getting the run around again on when someone will contact him. We have yet to hear anything back. This dealership as well as their service department is a joke.

Would HIGHLY recommend using Chad Chesrown as your person at this dealership. He treats his customers like family and never disappoints. We have worked with Chad for many years and will continue to keep using him. Chad is very trustworthy and is very determined to get his clients into something very reliable and going to last. Head on over to see him or give him a call if you have questions!

I noticed my review is no longer here so Ill say this; I shouldve just went to a buy here pay here.

The help and information the team gave me while I was at the dealership was great. Very friendly staff and answered all my questions and worked with me to provide a great service.Thank you Coughlin Team!

Very caring staff

Chad Chesrown and the rest of your crew were wonderful! They made buying my son a used car a very pleasant experience. Trustworthy and helpful. Highly recommended!!!

No matter which one of the Coughlin lots you go to, you will be treated fairly and honestly. The staff is friendly. We didnt feel pressured to buy.

Please fix your website, I can see the price history and this happened twice. From my point of view allegedly you are doing this to get traffic to the website, but thats just my hypothesis allegedly.

Ive bought 2 new vehicles from the group on 21st in Newark. Its an easy and straight forward process. Good experience with the maintenance dept also.

Got the part right gh first time. Scott is a bit dry

I highly recommend Chad Chesrown for anyone who is buying a car ! He went above and beyond to get me in my vehicle ! Trustworthy and honest!

We had a great experience with Coughlin Newark. We arrived unannounced to look at a 2020 Silverado RST that we saw online. After a few minutes in the lot, a sales associate, Edward Joseph, greeted us. After the standard paperwork, we test drove the first truck. Not liking how it handled at higher speeds, we asked to test drive another 2020 Silverado with the exact same engine/package. Edward was quick to bring us the second truck. The second truck was much like the first. We looked at a couple more trucks on the lot and test drove a new 2019 Silverado LTZ with the same Rocky Ridge package. Edward, as he brought the 3rd truck to us, confidently said this was “the truck.” He was right. We drove it and immediately knew it was the one.The sale process, which began late on a Friday (4:40 pm), was professional and efficient. Edward and his manager presented the initial agreement. After discussing and a couple of adjustments, we got our dream truck with the price and terms we wanted. No haggling. No attitude. No pressure. No gimmicks.We thank Edward Joseph, the sales manager, and financial staff for a very smooth and rewarding experience. They are already looking for a car for our daughter. We will be a returning customer and strongly recommend Coughlin Newark.Dave and Amy (5/12/20)

Great part shop

Bought a truck in December 2018 and it immediately starting having problems. They said to run better fuel in it. Now the 4x4 is out of it and the transmission will be going soon. I don’t recommend them at all. First and last experience with them!

Good service and customer care. Highly recommend and will do business again.

Nices places

Very nice people. Tried to help me with a new car. Wasnt able to get a deal done but I will definitely try there again in the future.

We had an appointment to see a vehical. When we walked in a gentleman offered to help us, when we told him we had an appointment with another rep he was very rude, walked away and didnt even offer to get our rep. After about 10 min our rep eventually came out. Her clothes were very wrinkled and she had a huge food stain on her shirt. After about 20 min of looking for keys to the car we came to see, she told us it had already been sold. They were completely unorganized, unprofessional and it was an absolute waste of our time. After we left she emailed us with pictures of the vehical we origionally came to see and asked us to call her when we were ready to purchase it.

After meeting with GM Gary Burwell we felt much better about our deal. Was shown all the numbers and found the deal to our satisfaction. The price of our trade in was more to our expectations. Closed the deal and left in our new car. Many thanks for restoring our belief in Coughlin Chevrolet.

At the end of the day, my service experience was positive. But I must first explain how wrong had it gone before it got there. I called to receive an estimate for an oil change and headlight replacement for my 2013 Buick Enclave which I purchased from Coughlin five months ago. I was put on hold and transferred to someone in the service department who told me that the headlight would be “about $75.” So I scheduled a 9:15am appointment for two days later. I neglected to ask how long the service would take so when I dropped off the vehicle, I was surprised to learn that it would be approximately two hours. So I got a ride home and received a call from Woody about forty five minutes later. He told that the $75 estimate was wrong, that the car required a special bulb that was more expensive, that the bulb was not in inventory, it would have to be ordered, and the cost would be around $325 with parts and labor. With frustration, I told him that I was not prepared for that expense and do the oil change only. Fast forward fifteen minutes, Woody called me back and informed me that my vehicle was still under a bumper-to-bumper warranty and there would be NO CHARGE to replace the headlight, but it would still have to be ordered, they could have it by 3:30 and have my car ready by 4:30 that day. Free was good news, but now I would be without my vehicle the entire day. Herein lies my frustration. For one of the first times in my life I chose to use the dealer from whom I purchased my vehicle for service believing that it would be beneficial because they knew the vehicle. So why, when I called for an estimate, did someone not look up the VIN and note what kind of bulb was needed, what the price would be, and have it in house when I dropped the car off for the appointment? And why did they not know that it was covered by warranty until after I was already terribly frustrated and upset? What could have been a stellar service experience turned out to only be satisfactory because of the lousy service on the front side. I am undecided if I will return to Coughlin for future service.

Jim Miller is good man. We appreciate his efforts to get us in good car

The people at Coughlin are great. They got me in for an oil change in the same week where some other places were talking about a week out. I was in and out in the time promised as the also synced my spare key up to my car. They are professional, knowledgeable, trustworthy and funny. truly a great experience.

They always do a good job, but they should charging $125 an hour for repairs.

The service center repaired my flat tire on my Kia Soul when the Kia service center was closed. They were so fantastic and friendly, I’m so thankful for their service!!

Always take good care of me when I come in.

I appreciate that the recall specialist called me personally to let me know they had the parts needed to repair my recalls. Once I arrived, the service managers (Scott and Bret) were courteous and honest about the time needed. I also appreciate having the shuttle available to run me home, and then pick me up again. My car was ready when promised upon drop off. Despite their limitations in acquiring the recall parts from GM, the guys did not appear to be expectedly frusturated. I appreciated their service.

Very messy, could have been cleaner. Messy restrooms and overall atmosphere felt oppressive.

Very positive interactions with my salesman, Chris, he did not pressure in any way, was very informative with every question I had. The general manager Brent was very friendly and provided a great deal on a quality vehicle.

Rick Watson is one of the best !

Bought 2 cars from them. A lot of what you would expect. They were nice and the facilities were up to date.

Oil change. Would have been nice if they washed the truck

Great staff. Gary the GM is awesome to deal with!

Kia engine recall, got car back with things not bolted back together. Ground wires not connected. They did go back over it.

The service was fast, friendly and the waiting area was recently remodeled and was very comfortable and pleasant. I enjoyed my first service visit.

Purchased a 2014 Camaro re-certified.Sales man was Jim Miller, I have bought cars from him over 20 years ago and he still holds that high integrity today that it is all about the customer.I had a fog light bezel come up missing with in the first two days of owning the car. I emailed Jim Miller and he stated to stop in to parts and they should take care of it. Parts department ordered the part, but said I needed to talk with service to make sure they were going to cover it. The service department stated since they didnt have a part to turn in that it would be my responsibility. That kinda set me back a little, until they called Jim and he said to order the part and he would take care of the cost. I really dont think Jim Miller should have had to cover that cost since this was a re certified car and a body part fell off after I drove it off the lot, but in the end I was taken care of by Jim, which I am proud that he understands that a $22 part isnt worth the bad rap that some customers would have given Coughlin Automotive over, if they would of had to pay for it them selves. You have a sales man that understands what customer service is, and now I know why he has been doing this for over 40 plus years.Ron Fleshman

I have bought over 20 cars from them nice people and keeps thier word on deals.

Everything went well working with the dealership. Jacob Steele did an outstanding job working with me to find the right vehicle that fit my budget.

Used car I bought was priced fair ended up keeping my trade was offerd less than I wanted nice clean dealership need to replace those soiled carpet squares in customer waiting area

Love this dealership

Kept their word in a specific situation. 🙏🏻

Just purchased my third vehicle for my family from Coughlin with the help of Chad. He found just what we were looking for. Couldnt be happier!!

Got a new truck and an outstanding deal from Jacob Steele

Attentive to customers needs and budget.

Needed a better answer to my question!

Good fast service.

Helpful and friendly service.

Everyone pleasant.

Not very kind people, dont stand behind what they sell, light went on after 10 days of owning said not covered. Gave me a hard time over the phone. I will deal with Coughlin, but NOT GM dealership.

Amazing customer service!!!

Good service

Nice People

Not a good experience

Just looking for a car!!

Good service

Sos