I couldnt be happier with the service of this location. My iPhone had stopped charging. I went to the so-called apple genius bar at chestnut hill where I was told the charging port was too corrupted to function. They tried to sell me a new phone. When I asked for other options they told me to find a gofixit place that may or may not break my iPhone. I said that during these difficult times I simply could not buy another phone right now. They shrugged their shoulders and told me they were sorry but there was nothing I could do. I was really frustrated and upset figuring I would have to learn to go without a phone for a while. I went to this Verizon location to see what kind of deals I could get if I were to buy a new phone. The service rep looked at the phone and said, why not just buy a wireless charger? I said that I didnt realize iPhone 8s could use that technology. He said, Youre in luck. 8 is the first generation that IS wireless charger compatible. We tried it out and of course it worked. So, I ended up with a roughly $50 rather than $800 bill. Wow! Why didnt Apple tell me that my phone worked with a wireless charging station? Well, Ill let readers be the judge of that. I am so so grateful for the Verizon stores rep willingness to listen to what I really needed and problem solve with me. I am very likely to go to that store when my budget allows for the purchase of a new phone. I rarely have good things to say about telecom or data services, but in this case, Verizon really delivered. Thank you!

I was quoted a rebate and monthly plan for upgrading an iPhone. I paid for the phone left the store and everything seemed good. I then got a call the next day saying I was misquoted and would either have to pay for a new 5G service each month or return the phone. I asked to speak with a manager. The employee, Josh Queiroz told me that they didnt have managers. I then received a call from someone named Davis Donigan claiming to be the manager. He offered no solutions either.Do not trust this store. It was clearly a bait and switch.

Salesperson was un-transparent and objectively dishonest. They presented a monthly subscription cost as a one time payment, which they only corrected after I pushed them on it several times. They also said that I had to buy a new charger because the iPhone 8 changed its port since the iPhone 6. It hadnt. I came back later that day saying my old charger seemed to work just fine, and they said the old charger would damage my phone if I used it and only the new one would work. I bought it thinking I had no choice, but then it turned out the charger wasnt even an apple product.

I bought my phone through this store and had a pretty good experience overall.However, I had a bad experience when I dropped my phone and cracked the screen. I pay for monthly insurance, so I called them and told them about this. They told me I needed to come in and that they could help me.When I went in, they told me that they couldnt repair the phone, and that the deductible via my insurance policy was $250. Then they tried to upsell me to a new phone, which I declined. Finally, they gave me the info for the insurance to file a claim.When I went online to the Asurion website to file my claim, it turns out that there is only a $29 deductible to fix a cracked screen, and they come to my house to do it for free!1) The Verizon store should have given me this information over the phone, rather than making me come in to see them2) After they saw that my phone was still working fine and the cracks were very minor, they should immediately have told me that I could get it fixed by Asurion for $29. The fact that they told me the deductible was $250 was misleading and unethical. Its clear their goal was to try to make money on me by getting me to upgrade to a new phone from them.Thankfully, I didnt fall for it, and it took the very professional Asurion guy 15 minutes to put the new screen on my phone for $29.

Broke my phone. Showed up right before closing. Andrew and Jordan stayed late and took care of me. 100% would recommend

My experience at the Needham St. Verizon store was 5 star! I felt that Eleni was more than outstanding.I feel that Verizon is very fortunate to have her as their employee. Eddie was also a very important part of my experience, but Eleni was special and I am not her Mother. And I know with this high rating you would think I was her Mother:

Eddy was so helpful and patient and really is an asset to the Verizon team. He really helped me and my father and we really appreciate his knowledge and kindness. He is amazing! Please ask for Eddy when you go to the Verizon store in Newton

The staff were both friendly and helpful.While seeking information about adding a second line to my Verizon plan I stopped by the Verizon corporate store in Chestnut Hill and Best Buy in Watertown.Verizon in Chestnut Hill was, is and always will be a nightmare to visit. The pandemic didnt improve them but rather exacerbated their already festering shopping experience.At Best Buy in Watertown, the wireless specialist that I usually work with was not in. I met with his substitute. A clueless waste of time.Fortunately I remembered the Verizon Authorized store on Needham St. The staff were friendly and knowledgeable and willing to explain the ins and outs of a wireless plan to my elderly mother. Now, all she has to do is pick a phone so I can call Mike D. and get the ball moving.Life is easier when dealing with a person who knows what theyre talking about.

Alex was fantastic - he not only helped me get the right phone for me but he went above and beyond and helped me set up all my apps and let me call him with questions for the first week while I was getting used to my new phone . I will never buy a phone from apple again! Only Verizon and especially Alex.

Jason was very helpful with high level of service orientation. I highly recommend to work with him.

I wouldn’t recommend this location at all they try to sell you stuff you don’t need in order to accommodate them rather than customers. In particular steer away from Ramon he sold my 85 year old dad a hotspot posing it as a charger! That’s 170 dollars! Luckily I noticed and was able to return before 14 days!

Alex was really helpful and knowledgeable when I couldnt decide on a new phone. He helped me to go over different phones specs inorder to make a decision. It was the quickest phone purchase I ever Made! Thank you!

Went in for a new iPhone and the sales rep I had Kiwan was extremely helpful in finding the right phone for me. He even helped me back up my data to make the transition to a new phone super easy. He was able to get me in and out of Verizon super fast.

Great attention to detail. And the sales rep was amazing he clarified any issues or concerns that I had in the beginning not only did I walk out with a phone but I walked out with an Apple Watch as well thank you so much 😊

I highly recommend staying away from this store, and finding a Verizon corporate store instead. I purchased a new iphone here in December, and left to set it up at home. When I reviewed my receipt, I noticed that I was charged a $45 set-up fee, despite setting my new phone up myself at home. I also noticed Verizon Protect had been added to my line for $17/mo without my permission. Luckily, Verizon (not Cellular Sales) quickly reimbursed the charge for Verizon Protect and removed it from my account after I let them know what happened.When I reached out to Cellular Sales to have the set-up fee reimbursed I was met with a complete lack of accountability. I was told that my sales rep, Marlen, had to be the person to reimburse me, and that he would get in touch. He never did. Then after multiple more calls, and being left on hold for an extended period time, store manager, Eddy, assured me that the reimbursement would be processed. That was in December. I never received the reimbursement. Ive called multiple times again since, and Eddy let me know that my reimbursement was never processed the first time he told me it would be, and continued to promise me he would get in touch with Marlen to get my refund sorted. I was told I would see the reimbursement in my account this week, and again it wasnt there. And for a second time I was told he and Marlen never processed it. It has been a continuous loop of promising a refund and then not actually doing it.If you are looking to be charged undisclosed fees, have services you didnt ask for added to your line, and to be repeatedly told you will receive a reimbursement that they keep forgetting to put through, this is the place for you.

Alex was great helped me so much and am very pleased with him.

Lineker was superb along every dimension: patient, knowledgeable, detail-oriented, empathetic. Went the extra mile to get two phones et up. Really great experience.

I had the BEST customer service at this location . Upgraded my phone and went over everything with me. I will be back

I had an excellent experience buying a new phone at this location. Kiwan was helpful and knowledgeable. Transferring my data from my old phone turned out to be more difficult than expected and he was very patient.

This store comes across as a Verizon store. They are an authorized dealer to set up accounts but does not honor Verizon agreements. I had a cracked screen protector that had a lifetime warranty with Verizon. They do not honor that because its with Verizon not them. I understand that. Its the way I was addressed that I didnt appreciate. Just as the service rep was about to change the protector, I wanted to confirm the cost and he said it was about $45. I told him, no, no, it has a lifetime warranty for a smaller cost for replacement. He arrogantly said yes yes yes (like I didnt understand English) and pointed at his name tag that didnt say Verizon. So, I get they dont honor Verizon agreements but was really upset with the way he addressed it. If this is the way they run their business and treat their customers, i will never go back.

Alex was very helpful in servicing my phone at the Verizon store. My phone had turned into a block and he was able to magically make it work!! Saved me a lot of time and stress! 10/10 Thank You Alex!

Ramon was very helpful and took the time to show me how to use the phone properly and even drew me a diagram of what buttons did what and where to find them. Highly recommend this store and Ramon

I typically do not leave reviews, especially if I’m not patronizing the store/ location.My father in-law purchased a smartphone from someone named Ramon, I believe the phone was an iPhone SE.For whatever reason, Ramon felt it was Okay to purchase a case (unless Verizon carries the same stock as Amazon, doubt it.) from Amazon and sell it to My father in-law upmarked to 40$I don’t see my father in-law often and I’m just now seeing this receipt. The case wasn’t on the receipt, but a 40$ setup charge additionally from the 45$ dollar setup fee they charge everyone just to get your phone up and running. After asking some questions, he told me how much he thought he paid for it, he luckily still had the box it came In with the SKU on there and were able to find the case for 5$ On Amazon.Unreal. I didn’t know it was Business practice to leverage Amazon in a Verizon sales environment.

My Boyfriend and I went went to Verizon Cellular Sales to purchase two I phone 11 pro max.We had a wonderful sales Guy help us Chris Miranda he was outstanding helped us set up both phones .He showed us the different features on the phone.Thanks so much Chris MBestAnnemarie & Joe

I came in to upgrade my iPhone 6s to the new 11. Ricky and Mike were extremely helpful with transferring all of my data to the new phone and made the entire process stress-free. They also helped me snag some great deals by bundling so I saved a lot! Would highly recommend asking for these guys for help.

My friend and myself came to the Verizon store to get help and was greeted by new trainee name Sarah. She was extremely knowledgeable and helpful and did not waste our time and got us through our questions and concerns with ease!!! She looks like someone who will go far and will be a great fit for her new position!!!Thank you Sarah for your wonderful and quick help!!!

Ozzy at Verizon in Newton on Needham Street was a superstar. My husband and I were having issues with our iPad and Ozzy resolved all issues. He spent endless hours making sure our devices were working correctly, syncing correctly, and downloading all our data from our phones onto our iPads. His patience, kindness, and understanding were above and beyond the call of duty! His intelligence in his field was beyond belief.Thank you for hiring such an patient salesman. Herocks. The day after we bought our devices we received a follow-up call from Ozzy. We were delighted to hear from him and he asked us how things were going and if we had any questions. We did have a few and he patiently answered all of our questions. We thanked him once more and told him to go and get some rest! He clearly earned it. Thank you for Verizon for hiring intelligent peopleIlene and Rob Miller

AVOID THIS STORE! Nothing but shady salesmen posed as cellphone service employees. This is not a corporate store, they will not prioritize your needs before their greed. And especially avoid Ramone, he said I couldnt return any of my accessories with the phone I wanted to return.. even though online it says 30 day return policy for any accessory returns!!

One on one service. Mike (the one from Alabama) spent significant time with me making sure I got the right phone, the right case, and understood how my phone works. Above and beyond to make sure I got all the information I could get off my old phone - as the cloud back up had not worked as intended on my previous phone. Worth a visit!

Our family was transferring four phones over from AT&T to Verizon. We had much difficulty as AT&T would not unlock 2 of our devices. Our sales associate, Cassius S. went well above and beyond the call of duty remaining at the store until 1 am to ensure that that we had phones in working order. He also followed up days later when we had to swap out old devices. Thanks for all your help.

Hussein was very helpful and professional appreciate good service

Absolutely wonderful service from the whole staff. Friendly, knowledgeable, and spent over two hours with me getting a new phone set up and working properly. They applied every promotional offer possible to make this a well worth it trip.Great experience - not pushy, totally professional, and super accommodating.

RJ was great! He explained everything very clearly and made sure that I was getting the absolute best deal for our family. He was also super friendly and fun to work with, and a pro at putting on the screen protectors.

Got a great deal on a phone here. Rhonda, woman who helped me, was so great. She managed to get $15 off my monthly bill and upgrade my phone for a really reasonable rate. Everyone in the store was lovely. Will buy all my phones here from now on. Finally good customer service!!

It is worthy of mention that the customer service provided by Josh at the Newton Highland store yesterday was extraordinary. It was obvious thatJosh is not only knowledgable, and patient but also has the abilityto make cell phone technology understandable and even entertaining.The fact that Josh encourages his customers to contact him personallywith questions and /or concerns about their purchases, I find trulyremarkable. My wife and I have been Verizon customers for 20+ yearsand feel that Joshs dedication to providing the very best in customer service deserves to be recognized.

I want to commend R.J., the sales rep at the Verizon store in Newton Highlands.He went out. of his way to help a senior citizen with questions about how to use her phone.He was patient, kind and knowledgeable.He resolved my problems and I am satisfied and grateful.BTW, I am not his mother.Selma M.

Rj was extremely professional, knowledgeable, courteous and took the time to ensure all my questions and concerns were adequately addressed. He was thorough and an exceptional Verizon representative. I would recommend him without hesitation.

I went in recently for an upgrade and was helped by Tony. I was very satisfied with my phone buying process, the service and was especially happy with how pleasant and patient he was during the time he helped select my phone, making sure was the right fit. Not to mention, he was very knowledgeable and even helped me save some money. Love my new phone and would definitely recommend this store to a friend.

Gui was the best sales person I have dealt with in a long time. He is at the Waltham store. Very patient very happy with his servicr

I had a great experience here. I came here hoping to activate my new iPhone and was greeted with a great smile and personality from Dustin. He helped me with my phone transfer and was very polite. Thank you so much! Will definitely make this my go to Verizon store.

What a great experience today. Zach and Lee helped me upgrade my phone. They took me from selecting a device to choosing a much better plan for me and protecting my new device. I could not be happier with my experience here! Highly recommended!

We just did a really complicated phone upgrade and swap with four family members, two phone hand off and a huge plan update. Tony was so patient and helpful. What could have been stressful was instead enjoyable and informative. He also saved us money. Would definitely go again.

Waited 1 hour while 3 reps socialized with customers waiting for all her upgrades to go through. No effort to help gathering line. A store that helps 3 people an hour is not open.

RJ was extremely knowledgeable and helpful as answered all our questions and helped us through a very difficult process. We were very pleased with his service and would recommend him to friends and family in the area.

So... I was so angry because I cracked my phone at work and I left work angry because I knew I would have to go to the store in the morning before work. I am currently sitting in the store and in front of my is three great guys who stayed open just go take care of my broken phone and upgrade me... Without hesitation and without an issue. I work retail and I know how it feels when someone comes in when we are closed but these guys were great! They worked all together to get me a new phone, case, screen protector, charger and more! I am so appreciative and so happy and this is why I will always choose Verizon. Mike was the greatest. Jake (from State Farm) and Joe were super helpful too! I am so happy and so appreciative and these guys deserve a raise! Theyre awesome and I will recommend them to all my friends, family, and coworkers! You guys rock!

A big shout out to Rhonda who helped me add a new line to an iPhone from Canada. She was extremely patient and trouble shooting with the Tech Team over the phone to finally get the phone to pick up the Verizon service.She went above and beyond and far exceeded my expectation especially when it was close to the store closing time but she put her customers needs first. I really appreciate her effort and definitely will recommend this store to others. Thanks for everything you do.

Commission based compensation leads to strange behaviors. Went in for a minor question. Wasted 15 minutes trying to sell me new plans, apple watch, etc. problem still unresolved. Had to call Verizon. If you want to buy a sevice I presume they are amazing.

My experience here has been fabulous! I came in with my old phone that had gotten very hot. I was very concerned because I have a medically complicated, special needs child and must have phone service at all time. The diagnosis was made and I was informed by Mike that I had an upgrade available! He also explained a couple of device payment plan options that were helpful and made the process very easy! Cheers to this new store and to Mike for being so helpful and cheerful!

This is THE WORST AUTHORIZED VERIZON RETAILER YOU CAN DO BUSINESS WITH. This store is FULL OF FRAUDULENT SALES REPS. My credit card was charged WITHOUT PERMISSION, MONTHS AFTER MY ORIGINAL VISIT. The reps here work in multiple locations so once you buy something it can not be returned unless by the original rep (So they say). Added multiple lines to my account without permission. And then they give you the same answer Where all managers I was blatantly disrespected when I went back to the store and asked for a receipt that my card was just ILLEGALLY charged on and every single person refused because it wasnt their sale verizon should be ashamed to license you people their name, NEVER EVER AGAIN AND I WILL MAKE SURE EVERYONE KNOWS THIS !!!

By far the best version store and service I have had! Everyone was super helpful and friendly! This is definitely the Verizon store to go to if you need help! Go to Andrew Marcey for help with your Verizon issues!

Manny was extremely helpful. He took more time to slow down and explain my account, my options and help me accomplish more than I thought I was possible.I would recommend this location to anyone looking for a great customer experience.This store is filled with a group of sales professionals who will go out of their way to put a smile on your face.

Very nice and helpful with service and was funny

Terrible experience. Sales reps are not well trained. No manager available to provide better support. The store doesnt have the level of permission doing certain things that they have to call the call center. It is extremely unorganized... I was there 1 hour. Couldnt solve my problem that I have to leave.

When I got fed up with Sprint I went to this Newton Verizon location a couple months ago to switch over. Service was really great and staff was extremely knowledgeable and had great communication. Rhonda set me up with cool product I not only liked, but also fits my needs. Did not feel the same pressure I have felt at stores in the past. Thanks!

Michael was very kind and helpful. Manged to upgrade my phone and my husbands and kept our bill the same. And the customer service was the best if any Verizon I have been to.

Great location! Kyle was able to help me quickly and answer both my mother and Is questions. His customer service was pleasant and Im beyond excited to start using my new iPhone 8. Will be coming back to this location in the future- KS

Had a great experience today at this location getting the new iPhone with Conor. He was extremely professional and did an excellent job getting me in and out with no hassle whatsoever. If you ever are heading to this location certainly make it a point to ask for Conor when you get there you will thank yourself. A+ trip.

Customer service was amazing I made an appoitment with Andrew and didnt have to wait. Everyone was super friendly and made me feel welcomed thats why I give it 5 stars. Well deserved! Best Verizon experience Ive had. Andrew was polite and super helpful

Kyle did a great job helping me figure the best Option for getting a new phone. He helped me understand what happens if I upgraded and what my phone Bill would be. He made it painless and easy!!

Great experience and Mike was so great at explaining everything. I am delighted

Very friendly and very helpful bunch of people! I’m glad I switched from at&t. Mike helped me lower my monthly bill by $20/month, and I have fewer dropped calls in my area. Will definitely be back for my next upgrade

Awful customer service!

Helpful

Galen and Kevin both provided exceptional assistance and service for me, an older woman who is intimidated by the technology of smart phones. They were patient, actually listened to my needs and very responsive. Honestly, I was considering a switch to another service, but will stay with Verizon because of the exceptional service. Many thanks.

Zack Schwartz was my sales representative. Was a awesome help, helping me buy my new iPhone. I would refer him to anyone. I will be definitely contacting him for my future iPhone.

I came in needing help with my old phone and setting up a new one. I was pretty clueless and Candice was awesome! She answered all my questions and helped with everything I needed. Definitely a great experience!!

Very pleasant and helpful when I had a few technical problems with the settings on my phone. Not something the representative had to help me with - I could have contacted the maker of the phone - but he did. He seemed very knowledgable and I would go there to buy my next cell phone.

Earl was very knowledgeable helping me select a phone. He was extremely helpful transferring my info and setting up the phone. I would tell friends and family to ask,for him when purchasing a new phone.

I had an amazing experience here. The employees were very efficient and knowledgeable! Answered every question I asked! I highly recommend this store to everyone!

I cant imagine a worse place to do business. Its worse than a used car lot. They use the Verizon name on the building, but are actually just salesmen. Im ashamed that I bought a phone from them. ZERO STARS!!!

Amazing service - the best in the area!Everyone is so knowledgeable and helpful. Always love coming to this place. Just the best!

Voury Gong was my wireless consultant. He was supportive, extremely friendly and helpful. I am more than happy with his advice and service. Great person as well.

Very competent and courteous staff

In and out on a Saturday with a new phone for my daughter in about a 45 minutes! I received terrific service from Taylour who quickly showed us three phones in our budget and explained the pros and cons of each to us simply and clearly. Compared to the Verizon store in Chestnut Hill where waits can run 30-40 minutes on a busy weekend day, this shopping experience was a breeze! My daughter loved the open, spacious layout and getting the phone of her dreams. I loved the service and lack of any wait time. Speaking of service, I was even offered a cup of fresh coffee! And did I mention that a second salesperson, Aaron, jumped in to help transfer information from my daughters old to new phone, speeding up our shopping time. My one suggestion to improve the shopping experience would be to postprice information next to the phones on display. It was initially disconcerting to me to have to ask price information for any phone that interested me. In the end, this problem was overcome by the fact that Taylour approached to help us as soon as we entered the store, quickly pointed us towards several appropriate products, and the entire experience was the best and quickest Ive had in any cellular store.

I bought my phone here about 6 months ago and needed help transferring my contacts to another device. Michael, a nice, southern guy (there are 2 Michaels) who sold me my first phone was ready to help.He promptly did all the neccessary transfers and I was on my way. Great store and Micheal sure knows his stuff. Thank you!

I worked with Kristian. She was great! 10/10.

Gui was very bright/helpfull guy.

I went to chesthill Verizon and the refused to help me with my phone issue but instead tried to force me to buy a new phone. My phone is only 8 months old.I came to this amazing Verizon store on Needham st and Manny was amazing. I walked in and he took the time to listen to my phone problems. Manny resolved my issue and the proceeded to go over my account with me and lowered my bill as well!!!!! No sales pressure here. I will be doing all my Verizon needs at this location from now on.

Mr. Danny Lemay is absolutely OUTSTANDING!!!!!!! This young gentleman made switching from AT& T to Verizon a time-efficient, seamless transaction. He is truly the epitome of fantastic customer service - even my 9 year-old was happy. TRUE AWESOMENESS.

Daniel Lemay he is an excellent representation to your store he is very patient and caring and does a very good job with customer relations. Daniel is very knowledgeable helped us find the right fit for our phone selection. Also helped us find the right plan for our family needs.

Very helpful and overall great experience. The staff is very attentive and friendly. First pleasurable experience in a Verizon store.

Waited for 20 minutes. 2 people helping one person. Then they took somebody they knew from before. Do not waste your time. Go somewhere else!

Jensine Aviles was great. She solved an issue I was having with Verizon in about 10 minutes after I spent an hour on the telephone with them getting nowhere.

The absolute best customer service in this store. William was very pleasant, knowledgeable about products and patient answering the multitude of how do you use questions. Highly recommend this store.

Great experience. Went in with a phone problem and left a lot wiser. These guys went out of their way to explain everything. I asked a hundred questions and they took their time and answered every one. Customer for life.

Awesome service!Steve was amazing!The best service of any verizon store ever!Treated like a prince from the moment I entered the door.Happy to have to them on Needham Street.

Rep was more interested in his snack break than helping me with a phone upgrade. Product knowledge was spotty as well.

Worked with Andrew and Zachary today. Had a wonderful experience. Highly recommend this location

Voury was my service representative. He was extremely knowledgeable and polite. I felt the service that I received today was excellent.

Andrew was incredibly helpful in resolving an issue resulting from a new phone purchase last week. Everyone in the store was helpful and the matter was resolved quickly and without a hassle

Bill and Andrew were extremely professional and stayed late to help me. Got all my questions answered and great customer service!

See Taylor for an excellent review of all the new phones. You will hear a systematic description of pros and cons of all the options. patiently spent

Unbelievable service! Great job! Cory really helped me out with getting my new phone and making sure it was all set up for me before I left.

I get confused as to what an official Verizon store is and what these other Verizon stores are.I dont think this is the official one. All I wanted was an inexpensive screen protector for my Moto Z. The options that they provided were a $45 protector and a liquid protector that could never be removed.It was a kind of a hard sell place.

I came into Verizon wanting to upgrade my phone. I didnt know how or what were the steps to do so, I was clueless. As I walked I was greeted very kindly by an employee. I believe his name was danny. I told him about my situation and that I had no idea on how to start. Danny was very patient and walked me through every little thing I needed to know. With his help, I got what I needed and am very satisfied with the outcome. I will of course recommend danny to my family and friends if they ever want to switch to Verizon.

My new favorite store! The atmosphere is so welcoming! Andrew helped me out and he was so helpful

Mike Wilson was exceptional in service and sales today.He had to repeat all to my daughter via phone and did so with clarity,respect,knowledge and calm. Thank you for 5 star service !

Helpful, solved my problems with my phone. Great service. Awesome location. Also, Zack was personable, knowledgeable, and got me the best deal.

I need to let you know I have been with Galen for close to an hour now and have found him to be knowledgeable, capable and most important extremely patient with me.

Lee, Help me with my new selection of a new phone. He did a excellent job. I will tell my friends to only to come to this store, and speak to Lee. What service. Thank you Lee